PWS ODJ LePage B Gate Attendant.pdf

PERFORMANCE WORK STATEMENT

Gate Attendant “B” Services for LePage Park Campground

John Day-Willow Creek Project, Oregon

1.0 GENERAL INFORMATION

a. The contractor shall provide labor, material, and equipment and supervision as specified to perform all duties described within this Performance Work Statement (PWS).

There is one (1) Gate Attendant position that shall be open for quote. This position requires Two (2) individuals working as a team. This is a non-personal services contract. This firm fixed priced contract is for a Base Year, plus Five (5) option years as per the Governments discretion.

Lepage Park is in north central Oregon near the mouth of the John Day River and is accessed from exit 114 off Interstate 84. It is about 5 miles east of Rufus Oregon (population 250) and about 30 miles east of The Dalles, Oregon (population 13,620).

The steep bluff west of Lepage Park provides some protection from the prevailing west winds.

Vegetation nearby includes grasses, sagebrush and rabbitbrush. Wildlife includes Canada geese, mallards, pheasants, quail, chukar, rattlesnakes, porcupine, and deer.

Climate during the summer months is dry and occasionally hot. Temperatures near 110 degrees F.

are possible although the nights are usually cool. The humidity is usually low which makes the heat more tolerable. Cool weather can be expected early in the season. Windy conditions are common during most of the season.

Lepage Park is very popular during warm summer weekends. The campgrounds are usually full on the weekends. Facilities include boat ramp, docks, swimming area, picnic area, showers, flush toilets, irrigated lawn, camping and day-use area, and dump station.

Lepage Park has 22 RV campsites with electrical and water hookups. There are an additional 20 walk-in tent camp sites available on weekends.

FEES AT PLYMOUTH PARK INCLUDE (for year 2026):

Pull through Campsites = $35 Back in Campsites = $30 Walk-in tent campsites = $15 Extra vehicle = $5.00 per night Trailer dump = $5.00 Boat ramp fee = $5.00 Day Use fee = $5.00 per vehicle.

2.0 DEFINITIONS

a. Definitions. Throughout this contract, the following definitions and descriptions apply wherever the word, phrase, or acronym is used.

• Acceptance Quality Limits (AQL): A measurement of acceptable quality limits for the Performance Requirements Summary table.

• Activity Hazard Analysis (AHA): A written record determining areas and activities in which possible safety hazards exist and proposed preventative measures.

• Contract Discrepancy Report (CDR): A written record of unsatisfactory performance by the Contractor as observed by the Quality Assurance Evaluator (QAE).

• Contracting Officer (KO): The Government employee who is authorized to enter into, administer, and/or terminate contracts and make related determinations and findings.

• Contracting Officer’s Representative (COR): Assigned by the Contracting Officer as the quality assurance evaluator (QAE), the COR is responsible for quality assurance guidance and ensures that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

• Defect: A service or product output that does not meet the standard of performance specified in the contract for that service or product.

• The HUB: Computer software used daily to manage the reservation process and campground inventory.

• Performance Requirements Summary (PRS): Identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to survey all services called for in the contract to determine whether the performance objectives and goals were met.

• Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of services received.

• Quality Assurance Evaluator (QAE): The Government employees responsible for checking Contractor performance.

• Quality Assurance Surveillance Plan (QASP): A systematic method to evaluate the services the Contractor is required to furnish in accordance with the PWS and PRS.

• Quality Control (QC): A method implemented by the contractor to control the quality of goods and services provided.

• Quality Control Inspector (QCI): A Contractor’s employee responsible for monitoring and addressing issues with the quality of goods and services provided.

• Quality Control Plan (QCP): A plan developed by the Contractor which includes quality control actions necessary to meet the quality standards set forth by the contract. The plan should be in compliance with the PWS. Once approved by the Government, the plan becomes a part of the QASP.

• Recreation 1 Stop (R1S): Federal portal for payments.

3.0 THE GOVERNMENT SHALL

a. Provide Gate Attendant with a campsite that includes water, electricity, and sewer hookups. The campsite will be made available to the contractor 5 days prior to the beginning work and for 5 days after the completion of work. Such timeframe is to provide the contractor time to set-up and prepare for the contract and to break down and pack afterward. Campsite shall be vacated no later than 5 days after completion of work.

b. Provide a secure vault for the storage of funds.

c. Provide Gate Attendant with vests and identification (name tags).

d. Supply all forms, pamphlets, permits, and brochures for distribution to the campers.

e. Supply Recreation 1 Stop computer workstation, receipt printer, report printer, and till.

f. Supply toner and paper for printers.

g. Maintain grounds and other Government property used by the Gate Attendant in performance of the required duties. A refuse container for solid waste shall be provided and serviced by the Government.

h. Provide telephone service for the Gate Attendant booth.

4.0 THE CONTRACTOR SHALL

4.1 Overview of Duties and Work Schedule.

a. Gate Attendants shall perform specific duties daily related to managing a public campground and implement the Recreation 1 Stop reservation program in accordance with established and provided procedures. Duties include, but are not limited to, the following: maintaining current on-site records;

creating tags and posting reservable facilities each morning in the park prior to the booth opening;

checking site availability for customers; check-in and register campers; receiving daily arrival reports, etc. Attendants shall not take advance reservations over the phone. If applicable- remitting honor vault fees and updating records from honor vault as necessary.

b. Training. Each individual under contract shall attend a Post Award Conference, Recreation 1 Stop/ Credit Card Training Sessions, and training outlining campground policies and procedures. The training will be used to discuss and develop an understanding of all contract requirements, sign for keys and accountable property as required, to train on the use of reservation computers, and training on the use of the Recreation 1 Stop software. The Government will give written notification of the scheduled dates for the post-award conference and the computer training within seven (7) business days after notification of award. Training will be scheduled before the first day of operation. The training will be held at each respective park or the John Day Dam in Rufus, OR. There could be 1 day of training scheduled at the dam, followed by one day of training at the respective parks for the first year. The training day(s) will be a paid workday. Transportation to the training site is the responsibility of the contractor. Mileage shall be reimbursed to the contractor at the rate in accordance with the Joint Travel Regulation (JTR) ($0.58 per mile) for one round trip from assigned park to the one day training at John Day Dam. Website to the JTR is at:

https://www.defensetravel.dod.mil/site/travelreg.cfm/

c. Recreation 1 Stop: The contractor shall perform specific daily duties to implement the Recreation 1 Stop, according to established procedures (that will be taught during pre-performance training).

Duties include, but are not limited to, maintaining current records, posting reserved sites, checking site availability, processing camper registrations, and receiving daily arrival reports. Contractors shall not accept phone reservations. The Recreation 1 Stop site allows and USACE and field personnel to:

• Check site availability

• Post reserved sites

• Process camper registration

• Receive daily arrival reports

• Maintain records

d. Duty days are usually five days on/five days off alternating with other Park Gate Attendant set or ranger staff. Gate attendant must remain in the campground as required on duty days. Duty days are subject to project need, not to exceed 94 days between April to October.

e. Hours of entrance booth operation shall be from 0800 to 1900 on Sunday through Thursday, and from 0800 to 2000 on Fridays and Saturdays.

f. The contractor is responsible for notifying a Ranger and the COR if there is a variance in standard work hours due to emergency or unforeseen circumstances.

g. The work schedule for each year of the contract shall be as follows:

1) Base year - 2026 LePage “B” work period ranging from 15 April 2026 through 15 October 2026, including two (2) training days TBD; minimum of 75 days to a maximum of 94 days based on official park opening and closing dates/schedule.

2) Option Year One (1), 2027 LePage Park “B” work period ranging from 15 April 2027 through 15

October 2027, including one (1) training day TBD; minimum of 75 days to a maximum of 94 days based on official park opening and closing dates/schedule.

https://www.defensetravel.dod.mil/site/travelreg.cfm/

3) Option Year Two (2), 2028 LePage “B” work period ranging from 15 April 2028 through 15 October 2028, including one (1) training day TBD; minimum of 75 days to a maximum of 94 days

4) Option Year Three (3), 2029 LePage “B” work period ranging from 15 April 2029 through 15 October 2029, including one (1) training day TBD; minimum of 75 days to a maximum of 94 days

5) Option Year Four (4), 2030 LePage “B” work period ranging from 15 April 2030 through 15

October 2030, including one (1) training day TBD; minimum of 75 days to a maximum of 94 days

4.2 Accommodations.

a. A mobile travel trailer, motor home or approved equal, containing sanitary facilities and all equipment necessary for habitation. (If the vehicle or trailer is something other than a traditional commercially available type, contractor shall seek and receive approval to contract award.) Tents or ‘pop-up’ style type campers are not permitted. If self-propelled units are used, they must remain on jacks or be blocked up for the duration of the contract and not be used for transportation.

b. The Contractor shall always maintain safe and sanitary conditions around living quarters. No tarps or storage tents shall be used. No pens, corrals or similar facilities for pets or the raising of animals shall be located on Government property. Pets must be always attended and must be kept on a leash.

c. Do not plant flowers, vegetable gardens, or other plants in Government land. All plants are restricted to pots.

4.3 Gate House (Entrance Station).

a. The Contractor shall operate the gate houses in accordance with this Performance Work Statement.

Work assigned workdays which includes federal holidays during the contract. Remain in the campground “on call” as required during assigned workdays.

b. Staff the gate house with at least one contractor at all times during park hours, as detailed within the contract. This ensures that one contractor is available for visitors, to answer phone calls, and check that incoming vehicles have valid permits while the other contractor performs rounds in the park or assists visitors in line to speed up the registration process.

c. All Contractors before initiating performance of work shall submit a surety bond for each individual under contract. Army regulations require Contractors who collect fees to be fully bonded or insured to protect the Government against theft, misappropriation, or loss of Government funds under control of the Contractors. The Contractor is required to furnish to the Contracting Officer proof of such a bond in the minimum amount of $5,000.00 prior to beginning work. A surety bond is not a grant of relief nor does the USACE relinquish its rights against the bond in a non-negligent loss case. It is the sole responsibility of individuals seeking bonds to establish the soundness of the company and/or services offered by them.

d. The Contractor is responsible for keeping the gate house neat and organized. Only post signs, decorations, or pictures approved or directed by the COR and/or Park Manager.

e. Office supplies necessary to perform the requirements of this contract which includes but is not limited to, pens, pencils, markers, rubber bands, staples, paperclips, and tape, etc.

f. Cleaning equipment and supplies for the entrance booth necessary to perform the requirements of this contract.

g. Utilize Recreation 1 Stop and computer to carry out daily park operations. Initial training and manuals will be provided by the Government.

h. Perform duties relating to reservations including but not limited to: processing check-ins, check- outs, walk-ins, creating permits, posting permits, checking site availability for visitors, maintaining current on site records, processing recreation fees, and maintaining a status of the campground to show occupancy and availability of campsites, assigning campsites to campers and ensuring only designated campsites are to be used.

1) Not take reservations over the phone, issue campsite permits for campsites that are nonexistent, already reserved, or occupied. Do not create unofficial reservation systems or hold sites for customers. Contractor shall not grant any camping extensions over 14 days in any 30 day period limit. The contractor shall not assign campsites for use by anyone not camping (picnickers, etc.).

2) Educational, non-profit, and special event groups shall be advised to make special camping arrangements with the park ranger.

i. Collect and Remit campsite fees, day-use fees, and annual pass fees using Recreation one stop, computer, and till. Only accept US currency, credit cards, personal checks, or traveler’s checks payable by a US bank. No Canadian or other foreign currency or travelers checks are to be accepted. The contractor shall be held accountable for all money collected. Funds that cannot be accounted for shall be deducted from the contract amount. All funds shall be stored securely.

1) Accept checks for payment provided that: it is from US bank, a first party check, made payable to Recreation 1 Stop with specific campground id number, made out for the exact amount of the fee, has the campers home address, driver’s license number and the state of issue. No starter checks or unnumbered checks shall be accepted.

2) The contractor shall not issue refunds. Refund requests will be submitted through the Recreation 1 Stop and reviewed by the park ranger for approval.

3) Accept and process the appropriate America the Beautiful Passes. The bearer of such passes shall be entitled to a reduction in the prescribed user fee. Examples of acceptable passes and policies will be explained during training.

4) Count and remit self-registration honor vault fees with a park ranger using the Recreation 1 Stop site.

j. Process monies in accordance with Corps policies and procedures to be gone over during training.

1) Create a deposit for submission at the end of each 5-day work cycle and any time the value of the deposit reaches $1,500 cash.

2) Guidance on preparing the deposits will be provided during training.

3) Pay for cashier’s check or money order fees. The contractor shall NOT be reimbursed for these expenses. These expenses are estimated to be $50.00 to 100.00 for the season.

Deposit for submission shall be turned into the appointed park ranger for submission.

4) Provide and maintain an adequate change fund of $60.00 minimum.

k. The contractor should expect at least one on the spot fee audit per recreation season.

l. Prepare user permits for reserved campsites. The contractor shall issue camping and vehicle permits to all paid campers and vehicle permits to all paid day users. The contractor shall instruct the visitors on how to properly display the permits. All vehicles and occupied campsites must have the proper permits.

1) Sell and issue Corps of Engineers Annual pass permits and Interagency passes. A standard operating procedure explaining eligibility for passes will be available at gate houses. The contractor shall be issued passes at the beginning of the season. The contractor shall report to a park ranger when more passes are needed throughout the season. The contractor will be responsible for passes once they have been issued by a park ranger. Any unsold passes and copies of issued pass recipes will be returned to a park ranger at the end of the season.

m. Distribute approved items relating to recreation including but not limited to; brochures, maps, comment cards (when applicable), and water safety items. Distribution items must be approved by the park ranger prior to distribution.

1) 1) Provide information and assistance and answer phone calls. Contractors shall inform campers and visitors about the camping regulations. Do not enforce regulations nor attempt to apprehend violators.

n. Report any equipment breakdown or facility problems by completing a repair request form with a description of the condition and turn it in to the park ranger. If it is an emergency contact the park ranger immediately.

1) 1) Promptly, accurately and completely report to the park ranger all accidents, incidents, and situations that could adversely affect the health and safety of the visitors or potentially result in a lawsuit against the Government.

o. Report all non-routine communications with local law enforcement officers to the park ranger as soon as practical.

p. Report all disturbances and violations of campground rules to the park ranger on duty in the event of an emergency. Obtaining descriptions of vehicles, violators, and license plate numbers shall only be done when safe to do so. This may be coordinated with local law enforcement. Report and safely observe all after hours disturbances in accordance with local policies. Policies shall be discussed at training and detailed in the gate attendant manual.

q. All reports above shall be sent to the COR as well, if there may be an impact of any portion of the contract. Report all issues, incidents, questions, or concerns which may change, modify, or impact any working condition contained within the contract to the COR.

r. Be responsible for keeping the entrance booth neat, clean, and organized. The contractor shall not alter or repair anything in or around the entrance booth.

s. Only allow other contractors (gate attendants), properly identified and authorized Corps employees inside the entrance booth. Pets, visitors and smoking are not allowed in the entrance booth.

t. Work together in cooperation with the other contractors and employees. The contractor shall record all pertinent information to include but not limited to observances out of the norm, visitor complaints, and maintenance issues in the logbook to ensure a smooth and informative transition between shifts. All contractors must read the logbook at the start of the shift.

u. Specific work hours are subject to change at the discretion of the Government. Any changes shall be communicated by the COR.

4.4 Rounds.

a. Perform duties while making rounds through the campground including but not limited to: assure all users have valid permits that are displayed correctly, check that vehicles are parked in designated areas only, provide information, assistance, answer questions, inform campers and visitors about the camping regulations, check on the status of sites (occupied, unoccupied) and keep an updated list of site availability.

1) Rounds shall be made at regular intervals throughout the day and when the contractor feels necessary to check on the status of the campground. No less than four (4) rounds shall be made each day. There shall be a round at the beginning and end of each shift.

b. Contractors must have a motor vehicle, at no expense to the Government, which will be used for local transportation to perform the requirements of this contract. All vehicles will comply with all local, state, federal laws and be always operated on roadways. The contractor shall also provide proof of valid driver’s license and vehicle registration for vehicle use in the campground, sufficient by State requirements. Also provide proof of insurance in accordance with Clause 52.228-5 in Section 8.

c. Post reservation permits on site posts at least 2 days prior to the incoming reservation or other time frame established by COR.

d. Stock self-registration envelopes and pencils at designated boxes by fee vaults daily.

1) Place a self-registration fee envelope on the windshield of vehicles at the boat ramp that entered the park before the entrance booth was opened.

e. Exercise responsible customer service, courtesy, professionalism, tact and diplomacy while dealing with the public and Government personnel. The parks are available to anyone without regard to sex, race, creed, color, or national origin. More than three (3) legitimate complaints from the public regarding mentioned behavior, rudeness, favoritism, discrimination, bad language or violations of policies and procedures shall be considered grounds for termination of contract.

4.5 Rules.

a. Know and follow all rules, regulations, policies, and procedures as well as inform and encourage visitor compliance of all rules and regulations.

b. Shall be expected to work together with volunteers to assist with helping the public, but at no time shall the contractor assign jobs to the volunteers. The contractor may refer possible volunteers to the park ranger; but shall not enter into agreements or direct volunteers.

1) Volunteers will be directed by the park rangers. If a problem comes up with a volunteer the contractor is to notify the park ranger or designated representative.

c. Not attempt to turn off, on or adjust utilities (electricity, water, or irrigation controllers) without express permission from the park ranger. Nor allow anyone who is not properly identified as an appropriate Corps employee access to utility valves, switches, or other control devices at any time.

1) Any unidentified or unauthorized individual working on or tampering with utilities should be reported to a park ranger.

d. Not allow any camper to stay beyond 14 days in any 30-day period. (CFR title 36 Section 327.7b)

e. Report visitors who do not comply with park rules to the park ranger as soon as possible.

f. Not solicit, advertise, sell, or offer to sell any unauthorized goods or services to campers or visitors on public property. (CFR Title 36, Section 327.18)

g. Not provide to the public nor apply themselves pesticides or chemicals of any sort in any area unless prior approval has been given by the park ranger.

h. Not order anyone to leave the campground.

i. Not accept any gratuities.

j. Not carry firearms.

k. All vehicles used on Corps property must be licensed and street-legal and must otherwise comply with all local, state, and federal laws. Alternative electric modes of transportation may be used by the contractor within the campgrounds while performing daily operational duties. These alternative modes of transportation shall not be furnished by the Corps.

l. Not be under the influence of intoxicating beverages, drugs or controlled substances while on duty or on call.

1) Not be in possession or under the influence of illegal substances.

m. Not make personal long distance phone calls at the Government expense. The Government furnished phone line shall be reserved for incoming and outgoing calls by others. The phone line and satellite link shall not be used for personal internet access by the contractor or the general public.

n. Have any personal visitors stay within their living quarters, otherwise they shall pay the regular camping fee and occupy the site for which they are registered.

1) Not allow visitors to access the contractor’s hook-ups or park additional recreational vehicles at or near the contractor’s designated living area.

2) Know that the park ranger may limit the number of visitors and length of stays. Visitors shall not be allowed in the vicinity of the entrance booth, except when they are registering or paying fees, and shall receive no preferential treatment regarding fees, site assignment or Corps policies.

4.6 Dress Code and Appearance.

a. Provide their work attire:

b. Maintain a clean and neat appearance when dealing with the public.

c. Wear the vest and nametag provided by the Government during duty hours and when contacting the public. Nametag shall be worn on the vest.

d. Wear a shirt with collar and sleeves, such as a “polo style”, “golf shirt” or blouse. Shirt shall be worn buttoned.

e. Dress in a neat fashion in properly fitting, clean, wrinkle free clothing that is in an acceptable condition.

f. No holes, patches, or signs of “wear” such as fading, missing buttons, broken zippers, stains or fraying or signs of former patches or nametags.

g. Bermuda-style shorts or similar may be allowed, but excessively short and/or tight pants and skirts, swimwear, undershirts, tank tops, halter tops, cutoff shirts, open toed shoes, or similar attire shall not be allowed.

4.7 Key Control.

a. Establish and implement a method of control for all keys issued to the contractor by the Government to ensure keys are not lost, misplaced, duplicated, or used by unauthorized persons. The contractor shall prohibit the use of keys issued by the Government by any persons other than the contractor.

The contractor shall not open locked areas to permit entrance of persons other than contractors engaged in performance of contract work requirements in those areas. The contractor shall not duplicate any keys issued by the Government. The contractor shall immediately report to the Quality Assurance Evaluator (QAE) and Contracting Officers Representative (COR), any occurrences of lost or duplicate keys.

b. In the event keys are lost or duplicated, the contractor may be required, upon written request of the

COR, to re-key or replace the affected lock(s) without cost to the Government. The Government may, however, at its option, replace the affected lock(s) or perform re-keying and deduct the cost of such from the monthly payment due the contractor. If such instance occurs, prior approval of methods and sources used must be obtained by the contractor from the COR. In the event a master key is lost or duplicated, the Government shall replace all locks and keys for that system and the total cost deducted from the monthly payment due to the contractor.

4.8 Written Critique.

a. Submit written feedback to the park ranger regarding the specifications, gate attendant duties or any other aspect of the gate attendant program. This will be submitted with the contracts final invoice.

5.0 PERFORMANCE REQUIREMENTS SUMMARY

a. It is intended to ensure that the Government receives the services for which it contracted. The

Government shall only pay for services received. The Performance Requirements Summary (PRS) determines if the Contractor meets the performance standards of the contract, as well as provides guidelines for how and when surveillance shall be performed. It ensures timeliness, effectiveness, and that the Contractor is delivering the results specified in the contract. Government contract quality assurance shall be performed at such times and/or places as may be necessary to determine the services conform to contract requirements.

b. Quality Assurance Surveillance Plan (QASP): The table below summarizes the criteria against which the performance will be evaluated. Work shall be considered not to have been performed when any one of the Performance Standards does not meet the acceptable quality limits (AQL).

The QASP is a document that communicates to the contractor the surveillance methods that will be used to measure its performance against the standards in the contract and provides means by which the Government monitors and documents performance. Quality Assurance (QA) is the Government process that ensures the contractor delivers quality service. The surveillance methods identified in the QASP together with the contractor’s quality control plan (QCP) will help determine whether the contractor delivers the performance agreed to in the contract. The Government reserves the right under the Contract Terms and Conditions—Commercial Items (FAR 52.212-4) to inspect and test the services called for by the contract, to the extent practicable at all times and places during the term of the contract. Non-conforming services shall be rejected.

Performance Objective

Performance Standard

AQL

Surveillance Method

Customer Service

The contractor must be professional, courteous, diplomatic, tactful and not discriminatory with the public and Government personnel.

No more than 3 documented customer complaints monthly

Periodic Inspection

Gate House

The Gate House (entrance station) is observed to be clean, orderly, and well stocked with supplies. The Contractor requests additional supplies well before they run out.

No more than 2 customer complaints monthly

Periodic Inspection

Campground Reservation System

The Contractor enters data into the HUB database promptly and accurately, without assistance. Reports and reconciliation are done at the end of each Duty Day as per HUB manual.

No more than 2 errors per month

100% Inspection of

Reports

Federal Fee Collection All monies are accounted for and secured. All funds accounted for – no errors 100%

Inspection of Reports

Remitting Fees Remittances are completed at the end of each Shift and whenever total collected exceeds $5,000.

All funds accounted for – no errors

100% Inspection of

Reports

Campground Checks Campground checks are performed according to the required schedule (minimum 4 times per duty day).

No more than 2 customer complaints monthly

Periodic Inspection

Posting Reservations and Notices

Reservations and notices are posted timely, as described in the Gate Attendant Handbook. The occupied site list from HUB matches observed occupancy in the campground.

No more than 2 errors per month

Periodic Inspection

Campground Checks

– Incident Handling and Reporting

Incidents and violations are handled timely and professionally and reported to the appropriate authorities. The Entrance Station reports are complete and current.

No more than 2 customer complaints monthly

100% Inspection of

Logbook

Deliverable Frequency # of Copies Medium/ Format Submit To

Driver’s License & Vehicle Registration

Once - During Orientation Period 1 Hardcopy COR

Proof of Insurance – In accordance with Clause 52.228-5 (See Section 8)

Once - Provided each year 1 Hardcopy COR

Bond in the amount of $5,000.00 Once - Provided each year 1 Hardcopy COR

c. Surveillance. Periodic/100% inspections by the COR, in addition to complaints from project personnel and/or visitor’s areas under this contract, shall serve as the surveillance method.

d. Quality Control. The Contractor, not the Government, is responsible for quality control actions necessary to meet the quality standards set forth by the contract. The Contractor shall develop and submit his QCP for Government approval after award in compliance with the PWS prior to work commencing. Once accepted, the QCP shall be used by the contractor to ensure that they deliver quality service.

e. Unacceptable Performance. When performance is determined unacceptable, as defined in the PRS, the COR shall inform the Contractor’s on-site representative that performance is unacceptable and provide written documentation by use of the form DD 2772, Contract Discrepancy Report (CDR), reference the list of forms in Section 9 of this PWS. By initialing and dating the form, the Contractor is only acknowledging notification of unacceptable performance. Disputes in surveillance should be referred to the Contracting Officer.

f. If the Contractor fails to perform at any time and the work is deemed critical by the COR, Government personal may be assigned to perform the work. If this occurs, the Contractor shall be required to reimburse the Government for the full costs of the work performed including labor, materials, transportation, and supervision.

g. The COR will document and notify the Contracting Officer of less than acceptable performance. If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. Daily cleaning/sanitation are not considered re-performable work and shall result in a deduction for non-performance of work. When the defect(s) in services cannot be corrected by re-performance, the Government may:

1) Require the Contractor to take necessary action to ensure future performance conforms to contract requirements.

2) Reduce the contract price to reflect the reduced value of the services performed.

3) If the Contractor fails to promptly re-perform the services, or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may:

a) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service.

b) Issue cure notice.

c) Terminate the contract for Government convenience.

d) Terminate the contract for cause.

h. Correction of Non-Performance of Work. The Contractor shall employ an adequate quantity of personnel to ensure that any area found to be not in compliance and therefore not acceptable, shall be made acceptable by the performance or re-performance of the work, where such re-performance is possible, during the first business day after non-compliance has been observed by or reported to and verified by the COR.

i. Standard. Recurring defects are not permitted for any of the above service items. For example, if the COR discovers litter left in the vicinity of recreation area covered under the contract, the Contractor is required to correct the defect through re-performance. No defect is recorded against the Contractor's performance. However, if this same situation occurs again during the contract period, a defect shall be recorded and reported to the Contracting Officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions-Commercial Items (May 1997).

j. Verification of Work. If the Contractor performs work other than at the scheduled time, the

Contractor shall notify the COR prior to completion of work in order to secure any payment. Work performed at times other than posted on the schedule and not coordinated with the COR shall be considered not completed.

k. Damages Caused by the Contractor. The Contractor shall be held accountable and liable to the

Government for any damages to Government facilities, fixtures, furnishings, equipment, or grounds caused by the Contractors or their employees.

l. Interference with Government Operations. The Contractor and the Contractor’s employees shall perform all work in such a way as to not interfere with regularly scheduled Government operational activities.

m. Services during Repair Activities. It is expected that during the period of this contract that occasional repairs may have to be made by electricians, plumbers, carpenters, or other maintenance personnel within the project. All large debris generated by such activities shall be removed by the Government personnel, who shall also clean up the affected area by sweeping with brooms and depositing such collected matter into wastebaskets. The Contractor shall thereafter accomplish the janitorial services as specified to restore such areas to their original cleanliness.

n. Lost and Found: It is the responsibility of the Contractor to instruct his employees that all articles of possible personal or monetary value found by the Contractor’s employees shall immediately be turned in to the Ranger Staff.

o. Other Contracts at the Contract Site: The Government may undertake or award other contracts for additional work and the Contractor shall fully cooperate with such other contractors and Government employees and carefully fit his own work to such additional work as may be directed by the Contracting Officer. The Contractor shall not commit or permit any act which shall interfere with the performance of work by any other contractor or by Government employees.

6.0 SAFETY AND ENVIRONMENTAL REGULATIONS

a. The Contractor shall follow all safety regulations as set by OSHA, Corps of Engineers Safety Manual

EM 385-1-1 (USACE – Safety and Health Requirements Manual), dated November 2014 and project safe clearance procedures. Where safety standards conflict, the most stringent standard shall apply. In accordance with EM 385-1-1, the Contractor shall prepare a Job Safety Activity Hazard Analysis for approval by the COR prior to commencement of work. A copy of the EM 385-1-1 can be downloaded at the following link:

http://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf

b. The Contractor shall determine those areas and activities in which possible safety hazards exist during the on-site visit of the park and note such information on the AHA (example in EM-385- 1), reference the list of forms in Section 9 of this PWS. When completed, the Contractor shall identify hazards in each phase of services performed, what preventative measure the Contractor proposes to take to prevent such accidents and then return to the COR to retain on file. The Contractor shall report any circumstances of needed repair of the facility or unusual soiling of any area which may affect the performance of the work and unhealthful or hazardous conditions or any delays or interference with the work caused by the employees or the Government to the ranger on duty.

c. The COR and the Project’s Environmental Compliance Coordinator shall approve all cleaning products. The contractor shall use only environmentally friendly cleaning products. Cleaning product shall remain in original packaging or containers so that all information of the chemicals is readily available. Cleaning products shall not be mixed or transported into other containers.

d. Accidents. The Contractor or the Contractor’s employees shall report any circumstances of needed repair of the facility or unusual soiling of any area which may affect the performance of the work and unhealthful or hazardous conditions or any delays or interference with the work caused by the employees or the Government.

If an accident or injury occurs to Contractor personnel, the Contractor shall first notify the campground Ranger on duty, and then the COR.

The Contractor shall make a written accident report of each separate case of an injury or accident.

The report shall include, but not be limited to, location, nature of the injury or accident, authorities notified, and the action taken along with any other pertinent information. The report shall be accompanied by sketches, graphs/drawings, and photographs as needed and forwarded to the COR within 24 hours.

7.0 ANTITERRORISM AND SECURITY REGULATIONS

a. The Contractor, before initiating the performance of work, shall provide the COR with a list of all employees who shall perform work under this contract. The list shall include the full name, aliases, social security number, and work assignment of each employee. The Contractor shall notify the COR in writing of any addition, deletion or change in work assignment within one day of such change.

Upon completion or reassignment individuals are required to return access cards/keys to the designated COR.

b. All Contractor and associated sub-contractor employees, before initiating performance of work, shall complete training on security and procedures in fulfillment of OPORD 2013-74.

c. Anti-Terrorism (AT) Level I Training. All Contractor employees, to include sub-contractor employees, requiring access to Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the Contractor shall submit certificates of completion for each affected Contractor employee and sub-contractor employee, to the COR or to the Contracting Officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and sub-contractor personnel. AT Level I awareness training is available at the following website:

http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum.

d. Access and General Protection/Security Policy and Procedures. All Contractor and all associated sub- contractors employees shall comply with applicable installation, facility and area commander installation/ facility access and local security policies and procedures (provided by Government representative). The Contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

e. For Contractors who do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

f. Suspicious Activity Reporting Training. The Contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

g. For Contracts that Require OPSEC Training. All new Contractor employees will complete Level I

OPSEC Training within 30 calendar days of their reporting for duty. Additionally, all Contractor employees must complete annual OPSEC awareness training. The Contractor shall submit certificates of completion for each affected Contractor and sub-contractor employee, to the COR or to the Contracting Officer (if a COR is not assigned), within 5 calendar days after completion of training. OPSEC awareness training is available at the following websites:

https://www.iad.gov/ioss/ or http://www.cdse.edu/catalog/operations-security.html; or it can be provided by the RA OPSEC Officer in presentation form which will be documented via memorandum.

h. Pre‐screen candidates using E‐Verify Program. The Contractor must pre-screen Candidates http://jko.jten.mil/courses/atl1/launch.html%3B http://jko.jten.mil/courses/atl1/launch.html%3B http://www.iad.gov/ioss/ http://www.iad.gov/ioss/ http://www.cdse.edu/catalog/operations-security.html%3B using the E- verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

8.0 GENERAL

a. Contracting Officer’s Authority Statement. Only a warranted Contracting Officer (either a

Procuring Contracting Officer or an Administrative Contracting Officer), acting within their delegated limits, has the authority to issue modifications or otherwise change the terms and conditions of this contract. If an individual other than the Contracting Officer attempts to make changes to the terms and conditions of this contract you shall not proceed with the change and shall immediately notify the Contracting Officer.

b. Contract Administration. Contract will be administered by the following:

US Army Corps of Engineers, Portland District PO Box 2946

ATTN: CECT-NWP-S

Portland, Oregon 97208-2946

Contracting Officer:

Suzanne.w.hunt@usace.army.mil, 503-919-8669

Contracting Officer’s Representative:

sylvia.t.gentilcore@usace.army.mil, 541-739-1134

c. Invoice Submittals. Invoices shall be submitted within the first 5 days of the month for the previous month’s period of performance. At a minimum, invoice will contain the following information:

• Name and address of contractor

• Invoice date and number and period of performance

• Contract number (to include order number and/or CLIN)

• Description, quantity, unit of measure, unit price, extended price of supplies delivered, or service performed. (Number of days worked or miles traveled for initial training.)

• Shipping and payment terms, including shipment number, date, and any discounts.

• Name and address of contractor official to whom payment is to be sent.

• Name, title, phone number, and mailing address of person to notify in the event of a defective invoice.

• Taxpayer ID

• Electronic funds transfer banking information

• Any other additional information or documentation that is written in the contract.

Email invoice to USACE, Finance Center at: CEFC-G2INVOICES@USACE.ARMY.MIL

Or, send original invoice to:

U.S. Army, COE, Finance Center Attn: CEFC-AO-P 5722 Integrity Drive Millington, TN 38054-5005

Email copy of invoice to:

sylvia.t.gentilcore@usace.army.mil, 541-739-1134 http://www.uscis.gov/e-verify) http://www.uscis.gov/e-verify) mailto:Suzanne.w.hunt@usace.army.mil mailto:sylvia.t.gentilcore@usace.army.mil mailto:CEFC-G2INVOICES@USACE.ARMY.MIL mailto:sylvia.t.gentilcore@usace.army.mil

d. Wage Determination. The current wage determination is WD 15-5583 (Rev.-9) first posted and accessible on www.wdol.gov on 01/01/2019. Reference attachment 2.

e. Insurance. In accordance with Clause 52.228-5, Insurance—Work on a Government Installation:

i) Contractor shall, at its own expense, provide and maintain during the entire performance period of this contract, at least the kinds and minimum amounts of insurance required by this Clause as follows:

TYPE AMOUNT

1) Workman's Compensation and Employer's As legally required by the State wherein Liability (including Federal Longshoremen and the work is being performed.

Harbor Worker's Insurance).

2) Comprehensive General Liability Insurance Personal Injury Liability:

$500,000 per person $500,000 per occurrence

Property Damage (may be included in general aggregate limits or combined single unit coverage):

$0 per occurrence

3) Automobile Liability Personal Injury Liability:

$500,000 per person

Property Damage (may be included in general aggregate limits or combined single unit coverage):

4) If single general aggregate limits or combined single unit coverage is obtained for General

Liability and/or Automobile Liability coverage, minimum amounts shall be the sum of the personal injury and property damage coverage required above. Umbrella Form Excess Liability insurance coverage shall be added to general liability and automobile liability coverage to determine if minimum insurance limits are met.

ii) Before commencing work under this contract, the Contractor shall certify to the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective (1) for such period as the laws of the State in which this contract is to be performed prescribe, or (2) until 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.

iii) The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance and shall make copies available to the Contracting Officer upon request.

iv) “Government Installation" for this clause includes parks and campgrounds.

f. Walsh-Healey Public Contracts Act or the McNamara-O'Hara Service Contract Act (SCA) (If

Applicable). Every employer performing work covered by the Walsh-Healey Public Contracts Act or the McNamara-O'Hara Service Contract Act (SCA) is required to post a notice of the compensation required (including, for service contracts, any…