PWS Network Cabling Spokane FINAL.pdf

B.3 PERFORMANCE WORK STATEMENT (PWS)

1. Title: Network Cabling Services

2. Scope: The technical service provided under this contract supports programs and hospital customers. The scope of this contract is for supporting the Mann-Grandstaff VAMC (MGVAMC) electronics & electrical shops, as well as outlying CBOCs and Vet Centers – see below “Support Locations.” The provisioning of cable, wiring, and technical support 24 hours per day, 7 days per week, 365 days per year.

Services rendered under this contract shall include labor and materials (as requested and coordinated in advance) to support daily telecommunications operations, SCADA operation, Security camera installation, Wi-Fi access points installation and electrical metering. This also includes work order demands, unplanned and planned office moves/projects.

This work directly advances the President’s priority of improving health outcomes and service delivery for Veterans by ensuring that the technological infrastructure supporting clinical care, telehealth, diagnostics, and secure communication systems remains reliable, resilient, and fully operational. Maintaining and expanding this infrastructure enables uninterrupted access to electronic health records, patient monitoring, digital imaging systems, and essential communication platforms used by care teams across VA facilities.

2.1 The contract shall include 1,500 hours per year at the normal business hourly rate for network cabling work orders. Normal business hours are established and understood as 8:00am-5:00pm, Monday – Friday, except weekends and Federal Holidays.

2.2 The contract shall include 100 hours per year at the after-hours rate for network cabling work orders. After business hours are defined as 5:00 p.m.–8:00 a.m., Monday–Friday, except weekends and Federal Holidays.

2.3 The contract shall include 100 hours per year at the Weekend/holiday rate for Network Cabling work orders. Weekend hours are established and understood as any hour worked Saturday and/or Sunday. Federal holiday hours are established and understood per legal holidays outlined in PWS section 5.

Contractor exceeds ceiling price at their own risk.

2.4 Materials for cabling. These materials are coordinated/requested at the time of work order. Most materials will be provided by the Govt. Contractor exceeds ceiling price at their own risk. See PWS section 12. $10,000.00 Maximum ceiling price per year.

3. General Description of Work: (Performance Requirement 1.) Cabling tasks may include:

3.1 Standard copper horizontal cable installations include CAT6 4 pair cabling

3.2 Pull and terminate Cat #6 data cabling to 568B Standard. These cables will be pulled, terminated, and tested.

Snediker, Sandra K.

Govt. needs to define the requirement

PWS should not have not limit to

Consider focusing the language to the end results

3.3 Install, move, add, change, and troubleshoot telephones and repair of inside wiring and telephones are required. The wiring consists of riser cables, Category 6,6E and 6A UTP, single and multi-mode fiber optic cable, racks, patch panels, and grounds as described in the On-Premises Wiring and Telephones section of the PWS.

3.4 Pull and terminate 50-micron fiber optic cabling with LC fiber connectors.

These cables will be pulled, terminated, and tested.

3.5 Work on Audio visual equipment not limited to Smart Boards, Projectors, TV’s and Patient TV’s. Cable Television (CATV) and Close Circuit Television (CCTV) cabling.

3.6 Work on Fax Lines including, but not limited to, troubleshooting, VOIP and analog cross connections using 66, 110, and krone cross connectors

3.7 Troubleshoot and repair medication carts internal cabling as needed.

3.8 Grounding and bonding

3.9 Satellite Cabling. These cables will be pulled from site designated rack location in communications server room via conduit to closet in annex.

Perform all cable terminations and testing.

3.10 Be able to work various locations doing data and electrical – see below.

3.11 Troubleshoot and install PA systems as well as any ancillary parts/fixtures conducive to proper operation of the equipment.

3.12 Cable tray cable support devices and systems

3.13 Racks and cabinets for new hardware

3.14 Power requirements – dedicated circuits Installation of Electrical Outlets to current medically approved standards.

3.15 Conduit, place conduit of various sizes IAW with NEC code.

4. Work Order Procedures:

4.1 Work Orders will be issued by COR on a need by basis. COR will communicate the urgency of Work Order. All “emergency” Work Orders as determined by the COR shall follow the response time designated in 5. Hours of Operation. COR will provide the location, scope of work, GFE/GFI information as applicable and/or pertinent information as necessary in order for the contractor to complete the Work Order. The Government estimates mostly GFE provided materials to be provided; however, contractor provided materials may be needed on occasion. If contractor provided materials are required, COR will request them as part of the Work Order.

Note: See section 12. Government Furnished Equipment for information and procedures concerning GFE provided materials.

Snediker, Sandra K.

Who is providing the equipment, cabling etc. If contractor, what is the invoicing process

Snediker, Sandra K.

Please add acceptable quality limits to some of these tasks and create a performance standards requirement table.

Standards could be 95% of patients TVS are fully operational.

Need to set standards that the Govt. can enforce to ensure quality services.

Snediker, Sandra K.

How are medication carts related to cabling services?

Does the same vendor repair carts and cabling.

What troubleshooting / repair typically occurs.

Carrico, Danielle Internal cabling. Run cabling to make repairs.

4.2 The Government will reimburse the Contractor for up to four (4) hours of travel time per individual per day at the designated labor rate (normal, after business, weekend), provided the contractor provides documentation of location, date and time of both departure and arrival, as well as mileage.

4.3 Contractor is responsible for tracking and certifying all labor hours are true and correct at submission. The certifier must be an individual within the Company authorized to do so.

4.4 Once work is complete, the Contractor shall submit documentation to the

COR that shows a complete breakdown of work performed per Work Order Documentation (Deliverable 1). Documentation shall include the following information in a standardized format: work order name and/or #, location, day and time of hours worked, number of hours worked, type of labor (normal, after business, weekend), identified travel time with documentation, and any contractor provided material as applicable. All material pricing must be supported with separate receipt copies. Material may include any applicable taxes, shipping, setup fees, etc. but these must be itemized on the receipt.

No material markup may be used.

4.5 Government has the right to reject any incomplete, inaccurate and lump sum labor and material pricing breakdowns submitted as part of Work Order Documentation. Government has the right to audit Contractor’s submission for inaccuracies and request corrections. Contractor shall provide any necessary corrections within 10 business days and resubmit to the COR.

Government may use observation, CCTVs, visitor log-in/out records, etc. to verify labor hours records are true and correct. In the event of lack of consensus on Work Order Documentation that cannot be resolved between COR and Contractor, the Contracting Officer shall review all documentation and make final decision.

4.6 Contractor may not exceed the ceiling price as identified on each line item except at their own risk.

5. Hours of Operations: The contractor will be required to work weekends, holidays and extended hours to support scheduled and unscheduled projects such as cutovers, circuit maintenance, equipment upgrades, and emergency cable and equipment repairs. The contractor shall be on-call to respond to emergencies after normal business hours within four (4) hours or less of a call by VAMC Spokane for unscheduled or emergency onsite service (Performance Requirement 2.).

5.1 The Contractor acknowledges that failure to respond to an emergency call could affect patient care and hospital operations.

5.2 Normal business hours are established and understood as 8:00am-5:00pm, Monday – Friday, except weekends and Federal Holidays. See line item “Normal business hour rate for Network Cabling work orders.”

5.3 After business hours are established and understood as 5:00pm-8:00am, Monday-Friday, except weekends and Federal Holidays. See line item “After hours rate for Network Cabling work orders.”

Carrico, Danielle Is this needed/ doable for outlying areas? Important that we reimburse for some travel as necessary, so not lumped into labor rate.

5.4 Weekend hours are established and understood as any hour worked Saturday and/or Sunday. Federal holiday hours are established and understood per legal holidays defined below. See line item “Weekend/holiday rate for Network Cabling work orders.

5.5 ” Legal holidays are as follows:

New Year’s Day January 1st*

Martin Luther King’s Birthday Third Monday in January

Presidents’ Day Third Monday in February

Memorial Day Last Monday in May

Juneteenth Third Monday in June

Independence Day July 4th*

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans’ Day November 11th*

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25th*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

In addition to the days designated as holidays, the Government observes the following days:

Any other day designated by Federal Statute

Any other day designated by Executive Order

Any other day designated by the President’s Proclamation

6. Support Locations:

6.1 Mann-Grandstaff VAMC, 4815 N Assembly Street, Spokane WA 99205

6.2 Wenatchee CBOC, 2530 Chester-Kimm Road, Wenatchee WA 98801

6.3 Spokane Homeless Vet Center, 504 E. Second Ave, Spokane WA 99202

6.4 Spokane Vet Center, 13109 E. Mirabeau Parkway, Spokane Valley WA 99216

6.5 Coeur d ‘Alene CBOC, 915 E. Emma Avenue, Coeur d ‘Alene ID 83814

7. Local Codes, Licensing, and Permit Requirements: The contractor agrees to abide by all laws, codes, rules, and regulations set forth regarding the equipment by municipal or State authorities having jurisdiction in effect on the date of this task order. The contractor shall be responsible for obtaining all local licenses and permits.

8. Security Requirements: All contractor employees will require unescorted access to facility and key access throughout the facility including highly secured areas such as server rooms. All documentation (i.e., DD 254) required for security certification will be the responsibility of the offeror and the client organization.

In addition, it will be the responsibility of the contracted employee to maintain approved clearance and a background check (SAC adjudication). Have ACL access to IT Spaces.

All contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information or access to VA facilities. The background investigation may include, but is not limited to, the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM’s e-QIP Questionnaire. The Contractor is required to fulfill all the security requirements. The Contractor, upon completion of fingerprinting, and an initial suitability determination, may be authorized tentative access to start the performance period of the contract, but only on condition of completion of all security requirements. This requirement is applicable to all subcontractor personnel requiring the same access. The contractor shall bear the expense of obtaining background investigations. If the investigation is conducted by the Office of Personnel Management (OPM) through the VA, the contractor shall reimburse the VA within 30 days.

9. Personnel Requirements: The contractor has ultimate responsibility for managing the order, for achieving the expected performance results, and for determining the appropriate staffing in support of its technical approach. Additionally, the contractor shall provide:

9.1 Experienced and certified personnel to perform the required services. The Government and the offeror understand and agree that the services to be delivered are non-personal.

9.2 All offeror employees must be fluent in spoken and written English.

9.3 The Contracting Officer may require the offeror to remove from the job site any offeror employee who is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. In cases other than one of immediate need a written request stating the reasons for the removal should be provided 24 hours in advance to the offeror by the proper authorities.

9.4 The contractor-supplied personnel are employees of the contractor and under the administrative control and supervision of the contractor. The contractor, through its personnel, shall perform the tasks prescribed herein. The contractor must select, supervise, and exercise control and direction over its employees (including subcontractors) under this contract.

9.5 Changes or modifications to the PWS can only be made through bi-lateral modification by the Government Contracting Officer.

10. Proposed Personnel: The contractor shall have required knowledge and experience to perform the work described under this contract, and if applicable, any additional qualifications described in Section 11 - Special Qualifications and Certifications.

Snediker, Sandra K.

PIV requirement is listed above

Snediker, Sandra K.

PIV requirement is listed above

Snediker, Sandra K.

Key personnel is typically for highly technical labor.

Section 12 is GFI

10.1 The contractor shall provide qualified professionals with strong technical cable and wiring backgrounds and experience in performing large, complex cable and wiring installations (Performance Requirement 3.).

10.2 The contractor shall ensure all electrical work is conducted by a journeyman electrician. The offeror shall ensure that its employees have all required professional certifications and licenses (current and valid) for each applicable task and labor type category before commencement of work. Journeymen Electrician(s) must be licensed in Washington State and/or Idaho. Journeymen Electrician(s) must have the applicable license of state they are providing service.

10.3 The contractor shall identify, by name, the proposed key management and technical personnel who will work under this contract, such as the Project Manager (Deliverable 2).

11. Special Qualifications and Certifications: Contractor shall meet facilities access control list (ACL) requirements to ensure access into server rooms and communication closet and has a security attribute that identifies its access control list. The list has an entry for each system user with access privileges. The contractor shall furnish a Licensed Journeyman Electrician within 10 days after award (Deliverable 3). The Offeror must supply a confident Fiber worker as determined by the COR an/or program manager. The offeror must supply a confident Cisco switch programmer as determined by the COR and/or program manager.

12. Government-Furnished Equipment (GFE): All personnel shall have required tools and test equipment. Government will not provide tools and test equipment. Government will provide cabling, wiring, etc. materials as required to complete Work Orders. In the event contractor provided materials are required, the COR will coordinate this via the Work Order request.

13. Government Furnished Information (GFI): Site floor plans, specifications, and references will be provided by the COR. Site drawings, cable run sheets and complete technical documentation generated by the offeror, as well as documentation that was provided to the offeror by the COR.

14. Reporting (Performance Requirement 4.) Contractor shall provide a current monthly report (Deliverable 4) to COR monthly, due on the 1st business day of every month. The report shall include the following:

1. Closed Work Orders from month prior. Provide location and date closed.

2. Current Open Work Orders with location, status and estimated completion date.

3. Re-opened Work Orders as applicable. Provide location, status and completion date.

4. Updates in personnel, program manager, etc.

In states of Washington and / or Idaho. Must have the applicable license of state they are providing the services.

15. Deliverables

Number Name Frequency Receipt 1 Work Order

Documentation/Receipts Before or at the time of invoicing COR

2 Key Management and Technical Personnel

10 days after award / 10 days after change of personnel

COR /

Contracting Officer

3 Licensed Journeyman Electrician

10 days after award / 10 days after change of personnel

COR /

Contracting Officer

4 Monthly Report 1st business day of every month COR

16. Performance Requirement Summary

Performance Objective

Performance Standard

Proposed Acceptable Levels of Performance

Method of Surveillance

Frequency Incentives/ Remedies

Emergency after-hours onsite response

– All Locations (except Wenatchee)

Respond onsite within four (4) hours to after-hours emergencies at VAMC Spokane.

≥ 95% of incidents per month meet 4-hour onsite response.

100% inspection of dispatch/visitor logs; validated customer complaints; on-site verification.

Per incident;

monthly roll-up.

Negative CPARS for nonperformance;

CDR issuance;

increased surveillance when below ALP.

Emergency after-hours onsite response

– Wenatchee

CBOC

Respond onsite within six (6) to eight (8) hours to after-hours emergencies.

≥ 90% of incidents per month meet ≤ 8-hour onsite response.

100% inspection of dispatch/visitor logs; validated customer complaints; on-site verification.

Per incident;

monthly roll-up.

Negative CPARS for nonperformance;

CDR issuance;

increased surveillance when below ALP.

Work Order Documentation accuracy and completeness (Labor hours tracking and certification)

Submit complete documentation before or at invoicing: WO number, location, time, hours, labor type, travel, itemized materials/receipts;

corrections within 10 business days when requested.

On-time submission: 100%;

Accuracy/complete ness: ≥ 98% of submissions each month; ≤ 2% discrepancy rate between claimed and verified hours per invoice/month.

100% inspection of documentation at invoicing;

random sampling cross-check against CCTV/visitor logs, Visual inspection

Per invoice;

monthly roll-up.

Government may reject inaccurate/incomplete submissions;

payment withheld until corrected;

CPARS Report

Cabling installation

All copper cabling pulled

≥ 98% of tested runs pass on first

Random sampling of test

Per work order;

Require rework within 5 days, at no cost quality – Copper

(CAT6)

and terminated to 568B; all cables tested with passing results.

test; ≤ 2% rework rate per month.

results; on-site spot checks;

100% inspection for critical areas.

monthly roll-up.

when below standard;

increased surveillance; Quality review in CPARS

Cabling installation quality – Fiber (50µm, LC)

All fiber cabling pulled, terminated (LC) and tested with passing results.

≥ 98% of fiber terminations pass;

≤ 1% rework rate per month.

Random sampling of OTDR/light meter results;

on-site spot checks.

Per work order;

monthly roll-up.

Require rework within 5 days, at no cost when below standard;

increased surveillance; Quality review in CPARS

Compliance with codes and permitting d iligence

Install conduit and perform electrical work to current medically approved standards and NEC; diligently pursue permitting per WAC 296-46B- 900.

0 violations; 100% compliance;

permitting pursued within five (5) business days of

WO

when required.

100% inspection of permits and installation; third-party audits as needed.

Per project;

monthly roll-up.

Require corrective action; potential withholdings until compliance achieved;

CPARS Report

Availability to support 24/7/365 operations

Provide cable, wiring, and technical support 24x7x365 across support locations.

≥ 99% on-call coverage; ≤ 1 missed page/dispatch per month.

Trend analysis of call logs;

validated complaints; on-site verification during cutovers/mainten ance.

Monthly. Increased surveillance for repeated gaps;

consider option non-exercise; CPARS Report

B.3 PERFORMANCE WORK STATEMENT (PWS)