PWS MROi Process Support.pdf

PERFORMANCE-BASED WORK STATEMENT (PWS)

MAINTENANCE, REPAIR AND OVERHAUL INITIATIVE (MROI) PROCESS

SUPPORT FOLLOW-ON

U.S AIR FORCE

OO-ALC/OBWI HILL AFB, UTAH

11/13/2024

MAINTENANCE, REPAIR AND OVERHAUL INITIATIVE (MROI) PROCESS SUPPORT FOLLOW-ON

i

TABLE OF CONTENTS

1 DESCRIPTION OF SERVICES

2 SCOPE

3 DESCRIPTION OF SERVICES

3.1 PROCESS SUPPORT

3.2 PRODUCTION PROCESS SUPPORT

3.3 CONTRACTOR PROVIDED TRAINING

4 SERVICE SUMMARY

5 CONTRACT DATA REQUIRMENTS LIST (CDRL)

6 GOVERNMENT FURNISHED PROPERTY (GFP) AND FACILITIES

7 GENERAL INFORMATION

7.1 INSTALLATION-SPECIFIC SAFETY AND HEALTH STANDARDS

7.2 SECURITY REQUIREMENT

7.3 PHYSICAL SECURITY

7.4 QUALITY CONTROL PROGRAM (QCP)

7.5 HOURS OF OPERATION

7.6 REPORTING OF CONTRACT LABOR HOURS

7.7 PUBLICATIONS

7.8 INHERENTLY GOVERNMENT FUNCTIONS/PERSONAL SERVICES

7.9 INTELLECTUAL PROPERTY

7.10 GOVERNMENT MANAGEMENT

7.11 CONTRACTOR RESOURCE MANAGEMENT

7.12 CONTRACTOR KEY PERSONNEL

7.13 CHECKLISTS

7.14 RECORDS, FILES, AND DOCUMENTS

7.15 PHASE OUT PERIOD

7.16 CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES DURING

CRISIS

8 APPENDICES

Appendix A – ACRONYMS

Appendix B – STANDARDS AND REFERENCES

1 DESCRIPTION OF SERVICES

The purpose of this effort is to provide the Air Force Sustainment Center (AFSC) Maintenance, Repair, and Overhaul initiative (MROi) Process Support Office with pre-data cleansing support for the Oracle Cloud Infrastructure (OCI) to prepare and support AFSC’s organic depot complexes for implementation of the MROi solution. This effort will prepare the appropriate data elements for the organic resources to prepare for synchronization of Doctrine, Organization, Training, Leadership and education, Personnel and Facilities (DOT_LPF) and Organizational

Change Management (OCM) activities that must be completed and in place to support the implementation of the software solution. The OCI is required to assist with execution and recording of results against testing and discovery with the MROi software functional configuration using specific roles and permissions against operational depot maintenance shops’ real-world workloads.

The contractor shall be required to be knowledgeable of both AFSC Depot operations, to include financials and maintenance, and the corresponding AFSC legacy logistics Information

Technology (IT) systems supporting those business operations. The contractor shall assist government personnel in ensuring planning and requirements for the future MROi system operations and business process changes are addressed as the Government plans for the implementation of MROi. The development of the MROi system is a separate Air Force

Lifecycle Management Center (AFLCMC)/HI-managed acquisition contract with a separate development contractor, currently Accenture Federal Services (AFS), and that effort shall not be confused with this requirement for A&AS support to the AFSC’s MROi Functional Management

Office (FMO) team. The contractor’s expertise on this On-Site Functional Office Support

(OSFOS) effort shall include schedule management; legacy systems transition analysis and support during execution; and Doctrine, Organization, Training, Leadership, Personnel, Facilities

- Policy (DOT_LPF-P) efforts, all to prepare and support AFSC’s organic depot complexes for planning and execution of the implementation of the MROi solution and new business processes.

The final aspect of this effort will be a support role assisting government personnel in preparing the sites for synchronization of DOT_LPF-P efforts and implementation preparation activities which must be completed and in place to support the fielding of the MROi software solution.

This requirement will not include personal services or inherently governmental functions.

2 SCOPE

Work shall be performed at Ogden Air Logistics Center (OO-ALC), Hill Air Force Base (AFB), Utah, and may include occasional travel to other Air Force Centers and geographically separated units (GSUs).

The contractor shall perform business processes and standardizing operations for MROi to entail integration of maintenance planning, scheduling, and execution of mission functions, with integrated financials. Work shall include touch points with supply supportability, product data and engineering processes. MROi fully integrates maintenance and Air Force (AF) Working

Capital Fund (AFWCF) financials in a single solution.

Contractor shall provide support for transformation and standardization of both the business processes and enabling materiel solutions, integrated capability for planning, scheduling, and executing organic depot maintenance. Contractor shall provide support to replace legacy system-driven processes and create a more efficient workforce by optimizing resource consumption and workload assignment, facilitating what-if planning and reducing rework by integrating quality and maintenance-driven financial processes within depot maintenance operations.

Contractor shall use the Commercial-Off-The-Shelf (COTS) software product consisting of the

Oracle complex Maintenance, Repair, and Overhaul (cMRO) module and ~23 other related E-

Business Suite (EBS) modules. Contractor shall provide additional support and development of non-COTS Report, Interface, Conversion, Extension and Workflow (RICE-W) objects.

3 DESCRIPTION OF SERVICES

3.1 PROCESS SUPPORT

3.1.1 The contractor shall use Enhanced Technical Information Management System

(ETIMS), Technical Order (T.O.) Library or other official means, as identified by the government, to find technical order data. The contractor shall read and interpret the technical orders and Illustrated Parts Breakdowns to create routes, master configurations and composition lists.

3.1.2 The contractor shall create and maintain spreadsheets containing properly formatted data elements based on the agreed upon naming conventions. The contractor shall sequence master configurations, composition lists, routes, and maintenance requirements.

3.1.3 The contractor shall use the researched, validated, and formatted data from the spreadsheets to enter into the cMRO instance for testing purposes. The contractor shall create visits, transact labor and complete tasks to mirror production’s physical transactions. The contractor shall use the OCI and Functional

Management Office Sandbox (FMOSND) for testing purposes. The contractor shall enter any issues found into Information System Management Tool (ISMT) to be shared with configuration team for resolution.

3.1.4 The contractor shall participate in meetings and teleconferences to collaborate with other sites.

3.1.5 The contractor shall research and validate item/ manufacturing part numbers, Source Maintenance Recoverability (SMR), quantities and National Stock

Number (NSN) information. The contractor shall access the appropriate authoritative sources to validate part numbers and NSN’s.

3.1.6 The contractor shall capture data for employee records, item masters, departments, resource pools, master configurations, composition lists, routes, maintenance requirements, quality plans, constrained equipment, machines, and or any other required data.

3.2 PRODUCTION PROCESS SUPPORT

The contractor shall provide labor and material requirements, shop capability, and associated data to accomplish production processes.

3.2.1 The contractor shall ensure proper shop loading of end items and manpower, identify acquisition of the component parts required by the production shops to produce serviceable assets, and comply with policy to measure capability of the shop’s performance.

3.2.2 The contractor shall have technical knowledge of data systems, production processing methodology across the enterprise; the ability to interpret directives and complete understanding of management objectives related to depot maintenance.

3.2.3 As required, the contractor shall schedule and attend pre-production support meetings and current production support meetings to determine engineering, production, and material requirements for future workloads, and to discuss current production and process requirements.

3.2.4 The contractor shall be familiar with management of depot maintenance to include UNCLASSIFIED Nuclear Weapons Related Material (NWRM) and/or serialized controlled items and related processes IAW AFI 21-110, AFMCI 20-

110, 309 MXWI 20-101, AFI 21-101 and Air Force Material Command (AFMC)

Supplement, AFMCI 21-129, AFMCI 21-133, AFMCI 21-156, AFI 32-7086, AFMAN 23-110 Volume III – Part 2, AFMCI 21-100, AFMCI 21-130, and applicable HAFB and 309 MXW supplements or contract furnished material. The contractor shall meet the Government standards of work requirements.

3.2.5 Depot Maintenance Information Systems

The contractor shall provide technical support and OJT within the required depot maintenance information systems in the following areas:

3.2.5.1 Develop shop floor requirements for production, planning, scheduling, material, to include NWRM-related and/or serialized controlled items.

3.2.5.2 Demonstrate the ability to perform system setups in relation to capturing critical data on serialized controlled workloads, including dimensional data, plating data, and Non-destructive Inspection (NDI) data.

3.2.5.3 Maintain standard process documentation for forecasted, planned, and temporary workloads.

3.2.5.4 Define and manage Bills of Material (BOM).

3.2.5.5 Research, create, input, and submit temporary work process and funding requests.

3.2.6 Depot Supply Material Functions

The contractor shall have technical knowledge of depot supply material functions.

3.2.6.1 The contractor shall be active participants of program development.

3.2.6.2 The contractor shall have technical knowledge of research and analysis of maintenance material supportability and availability, using

Government-provided data to identify acquisition of component parts required by the production shops to produce serviceable end item assets and comply with policy to measure capability of the shop’s performance.

3.2.6.3 The contractor shall provide support, formal classroom training, OJT, and user guides in the following areas:

3.2.6.3.1 Coordinate and track material movements and needs, including

NWRM and/or serialized controlled items for shipments and deliveries from the NWRM Storage Facility (NSF).

3.2.6.3.2 Have technical knowledge in the process to report material discrepancies (in accordance with (IAW) regulations) for

NWRM and/or serialized controlled item deviations.

3.2.6.3.3 Have technical knowledge in the process to coordinate, track, and manage all assets, including NWRM and/or serialized controlled items, work in process (WIP) at the end item and subcomponent / job route levels.

3.2.6.3.4 Have technical knowledge in the process to monitor all material processing systems to review, analyze, and resolve unplanned material orders and requisitions.

3.2.6.3.5 Have technical knowledge in the process to research and analyze material used to support different weapon systems.

Determine use-factors and end items for which these parts are used.

3.2.6.3.6 Have technical knowledge in the process of identifying and resolving material, financial, and production issues across the

Air Force Sustainment Center (AFSC) in both depot maintenance and depot material areas according to policy and standard business practices. Applicable data systems accessed include: (CDRL A001)

• Depot Industrial Financial Management System (DIFMS), as it directly relates to the NIMMS, Automated Bills of Material

(ABOM) Suite (NIMMS/ABOM)

• Job Order Production Master System (JOPMS) (G004L)

• Program Depot Maintenance Scheduling System (PDMSS/G097)

• Air Force Materiel Command Labor Standards Data System

(ALSDS) (E046B)

• Maintenance Repair and Overhaul (MRO) System

• Depot Maintenance Material Support System (DMMSS) (G005M)

• Enterprise Environmental Safety and Occupational Health

(EESOH) Management Information System (MIS)

• Master Item Identification Data Base (MIIDB) System (D043A)

• IBM Cognos Business Intelligence (Cognos BI) and Financial

Performance Management (FPM)

• Federal Logistics Information System (FEDLOG)

• Enhanced Technical Information Management System (ETIMS)

• System Requirements Management Application (SRMA)

• Stock Control System (SCS) (D035)

• Inventory Tracking System (ITS) (G337)

• Training Scheduling System (TSS)

• Advanced Distributed Learning Service (ADLS)

• Process Order Development and Display System (PODDS)

• Defense Travel System (DTS)

• Joint Engineering Data Management Information and Control

System (JEDMICS)

• CITRIX

• Depot Cost and Schedule Tool (DCAST)

• Material Processing System (MPS)

• Supply Management Analyst Reporting Tool (SMART)

• Reliability and Maintainability Information System (REMIS)

• Analog Digital Converter (PIC-ADC)

• EDCL (Enterprise Data Collection Layer)

• Image Fusion (PIC-FUSION)

• LIMS-EV (Logistics, Installations, and Mission Support –

Enterprise View)

3.2.7 Finance and Research Functions

The contractor shall provide OJT and accomplish finance and research functions regarding maintenance activities for, but not limited to, Commodities, Electronics, Missiles, Maintenance Support, Finance, Aircraft, and Complex groups.

3.2.7.1 The contractor shall have technical knowledge in the process to develop and maintain material and labor metrics to ensure accurate asset maintenance costs.

3.2.7.2 The contractor shall have the technical knowledge to research and perform root cause analysis of cost increases and identify, research, and analyze abnormal material, labor, or financial cost trends.

3.2.7.3 The contractor shall identify and research issues to resolve conventional problems of increasing efficiency or productivity. (CDRL A001)

3.2.7.4 The contractor shall develop/review logistics functional and programming documentation.

3.2.7.5 The contractor shall identify non-standard or emerging operational requirements, correctly assessing impact on overall support and develop appropriate recommendations. (CDRL A001)

3.2.7.6 The contractor shall research problems created by the incompatibility of future programs and recommend appropriate corrective action. (CDRL

A001)

3.2.7.7 The contractor shall research complex and unique logistics policy problems, identifying causative factors and presenting change recommendations to minimize system impact. (CDRL A001)

3.2.7.8 The contractor shall assess relevancy, adequacy, sustainability, and attainability by reviewing planning documents, relying on readily available data and searches from a variety of sources to select the information appropriate to the task taking care to verify the accuracy and completeness.

3.2.7.9 The contractor shall gather and consolidate appropriate data according to prescribed time frames.

3.2.7.10 The contractor shall regularly meet with agency specialists and representatives to assist in resolving controversial issues which could directly impact the financial or program parameters of a major agency program.

3.2.7.11 The contractor shall present clear, concise, and well-structured oral presentations/briefings that address the designated issues. Consider the composition of the audience, knowledge level and desired outcome when composing the material. Ensure the correct format is used to convey meaning and meet organizational formatting requirements.

3.2.7.12 The contractor shall research and measure data for current and future workload costs and gather data for lean initiatives or process improvements, identify and make recommendations for material, financial, and production issues in the OO-ALC’s depot maintenance and depot material areas.

3.2.7.13 The contractor shall support the organization in analyzing, evaluating, and making recommendations for discrepancies with the weapon system.

3.2.7.14 The contractor shall, prepare technical reports/white paper with solution possibilities for projects to be delivered to Government PM and

Contracting Officer’s Representative (COR) within 10 calendar days of government’s request (CDRL A/B/C005), conduct process reviews, edit/update/create spreadsheets, graphs, templates, and briefing charts for daily, weekly, monthly, quarterly, and annual reports, as needed, using current MRO systems, various financial systems, and Microsoft

Suite products such as Word, Excel, and Power Point to report finding of research actions.

3.3 CONTRACTOR PROVIDED TRAINING

3.3.1.1 The contractor shall provide in-person and/or virtual trainings, On the

Job Training (OJT), post-implementation mentoring and/or over the shoulder training, and user guides for the tasks identified for Production

Process Support Section 3.2.

3.3.1.2 On the Job (OJT) Training

3.3.1.2.1 The contractor shall provide one-on-one and small group training to cover other specialized handling and knowledge training and shall be given as needed.

3.3.1.3 User Guides

3.3.1.3.1 The contractor shall develop and implement a system for creating or expanding user guides. The contractor shall include an overview, interim summary and conclusion to each topic presented in a user guide. User guides shall be written from an understanding of the basic user to that of an expert. User guides shall be completed within 30 calendar days after notification or request from Government PM and/or COR (CDRL A004)

4 SERVICE SUMMARY

Performance Objective PWS Performance Threshold

The contractor shall prepare a monthly progress, status, and management report summarizing work performed in the previous month, cost status, schedule status, current efforts, completion/expiration dates, any problems encountered, any travel reports, and plans for the following month.

5.1.1

The contractor shall prepare an MSR summarizing at a minimum; progress of the previous month, status of contract milestones, cost status, schedule status, current efforts, completion/expiration dates, any problems encountered, and plans for the following month;

submitted to the Government PMs and

COR by the 5th calendar day. (CDRL

A001)

The contractor shall provide a Quality

Control Plan containing major milestones expected resource strategy, planning for the project, and key assumptions/constraints.

7.4.1

To be submitted to the Government PM and COR within 10 calendar days after contract award. Document contains required information to include but not limited to; identified constraints, required management detail in support of Contractor’s Quality Control Plan, and any identified risks (CDRL A002)

The contractor shall provide user guides.

3.3.1.4.1

To be submitted to the Government PM and COR within 30 calendar days after notification from Gov. PM and or COR of identified need for user guide (CDRL

A004)

The contractor shall, prepare technical reports/white paper with solution possibilities for projects.

3.2.7.14

To be delivered to Government PM and

COR within 10 calendar days of government’s request (CDRL A005)

5 CONTRACT DATA REQUIRMENTS LIST (CDRL)

5.1.1 CDRL requirements. Contract information data shall be delivered, as assigned by the Ordering Activity, electronically IAW the corresponding requirement for each

Data Item listed in Table 5-1 (below). The contractor shall submit CDRLs according to the due date indicated and have no more than one CDRL per quarter submitted after the identified due date. Substantive mistakes shall be corrected within times annotated on the CDRL forms and corrective action taken to prevent recurrence of inaccurate and/or late CDRLs.

TABLE 5-1 CDRLS

DATA

ITEM

TITLE

PWS

Para(s)

DELIVERY DATE

A001 Monthly Status Report 5.1.1 Monthly by the 5th calendar day

A002 Quality Control Plan

7.4.1

Within 10 calendar days after notification of contract award

A003 CDRL Removed – No

Deliverable Required N/A N/A

A004 User Guides

3.3.1.4.1

Within 30 calendar days after notification from Gov. PM and or COR for identified need for user guide

A005 Technical Report/White

Paper 3.2.7.14

Within 10 calendar days after notification of Government’s request

5.1.2 REPORTING REQUIREMENTS AND DELIVERABLES

5.1.2.1 Monthly Status Report (MSR)

The contractor shall prepare an MSR summarizing at a minimum;

progress of the previous month, status of contract milestones, cost status, schedule status, current efforts, completion/expiration dates, any problems encountered, and plans for the following month; submitted to the Government PMs and COR by the 5th calendar day. (CDRL A001)

6 GOVERNMENT FURNISHED PROPERTY (GFP) AND FACILITIES

6.1.1 GFP is not anticipated on this contract IAW Federal Acquisition Regulation

(FAR) 45.000(b)(5); however, common office equipment and other Government property are available for use by the contractor in the performance of the contract.

All Government property is incidental to the place of performance and will remain onsite and accountable to the Government. The Government will provide workspace, working supplies, furniture, access to business telephones, and computers. Government-provided computers to facilitate network connectivity, computer facilities, and computer time are for business purposes only. All

Government Furnished Equipment (GFE), Government Furnished Software (GFS) and Government Furnished Material (GFM) shall be returned to the Government upon completion of this contract.

6.1.2 All data, information, reports, analyses, briefings, property, etc. provided or created by the Government, including applications, and any property acquired by the contractor under this contract remains the property of the Government and shall be provided or returned to the Government upon completion of the requirement unless alternate disposition instruction are provided. The contractor shall protect Government property to prevent damage during use by the contractor. All Government property shall be returned to the Government in working (serviceable) condition. The contractor shall report within two (2) calendar days to the Contracting Officer (CO) and/or Contracting Officer

Representative (COR) all available facts relating to each instance of damage to

Government property.

6.1.3 VIRTUAL PRIVATE NETWORK

6.1.3.1 The contractor shall not use contractor-owned equipment for Virtual

Private Network (VPN) access. In accordance with AFI 17-100, only

Government owned equipment may be used to access VPN. The contractor shall submit requests for VPN access in writing to the 75

ABW/SC Functional Director. The request shall include justification and specific personnel that require access. If approved, the Government will provide sufficient equipment for the contractor to use. The equipment will remain Government property and reside on the contractor’s Automated Data Processing Equipment (ADPE) account for the duration of the approved period.

6.1.4 CONTRACTOR REPRESENTATION AND PRESENTATION

6.1.4.1 When using Government furnished communication devices or processes

(e.g., the Voice Over IP (VOIP) network, telephones, e-mail, etc.) the contractor and its employees shall take all reasonable precautions to ensure that the persons or entities with whom the contractor or its employees are communicating are placed on notice that they (the persons or entities with whom the contractor or its employees are communicating) are communicating with a contractor, not the

Government. These precautions are necessary to preserve the arms-length relationship which must always exist between the Government and the contractor, and to eliminate or minimize the risk that persons or entities with whom the contractor is communicating will mistakenly believe they are communicating with the Government and inadvertently disclose information that the contractor is not authorized to receive.

Such precautions shall include, at a minimum:

1) an express verbal statement by the contractor and its employees at the beginning of each telephonic or VOIP or similar audio communication that clearly informs the other party they are communicating with the contractor or one of its employees, and

2) a conspicuous written notice including contact information on all email and other written communications sent by the contractor and its employees that clearly and immediately informs the other party that the sender is a contractor and/or contractor employee.

7 GENERAL INFORMATION

7.1 INSTALLATION-SPECIFIC SAFETY AND HEALTH STANDARDS

7.1.1 VOLUNTEER PROTECTION PROGRAM (VPP)

7.1.1.1 The Air Force has adopted the VPP as recognized by Occupation

Safety Health Association (OSHA). VPP impacts all “applicable contractors” operating on Air Force Installations. It is the contractor’s responsibility to ensure all of its employees performing work have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Detailed information on VPP is available on the OSHA website

(http://www.osha.gov/dcsp/vpp/index.html). Contractors, whether regularly involved in routine site operations or engaged in temporary projects, must follow the safety and health rules of the installation or VPP site.

7.1.1.2 VPP requirements apply to contractors whose employees work more than 1,000 hours per quarter. The contractor shall flow-down these requirements to all sub-contractors who qualify as applicable contractors under this contract.

7.1.2 CONSERVATION OF UTILITIES

7.1.2.1 The contractor shall ensure that contractor employees follow applicable Air Force base utilities conservation practices to reduce waste as much as practicable. The contractor personnel on

Hill AFB shall be aware of OO-ALC Energy Policy. A copy shall be provided upon request. Link:

https://usaf.dps.mil/sites/OOALC/mass%20announcements/oo-alc%20energy%20policy.pdf Contractors contribute to the effectiveness of the OO-ALC Energy Management System

(EnMS), including the achievement of its objectives and energy targets. Through this contribution, the benefits of improved energy efficiency are realized. It is expected that the contractor ensures their activities are in line with improving OO-ALC energy performance. Contractors found negligent of these requirements can have a negative impact.

7.1.2.2 The contractor shall be responsible for operating under conditions that prevent the waste of utilities, which include the following:

7.1.2.2.1 Lights shall be used only in areas where and when

work is being performed.

7.1.2.2.2 Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

7.1.2.2.3 Water faucets or valves shall be turned off after the required use.

7.1.2.2.4 Government telephones, computers, fax machines, copy machines, and other equipment shall be used only for official Government business.

http://www.osha.gov/dcsp/vpp/index.html https://usaf.dps.mil/sites/OOALC/mass%20announcements/oo-alc%20energy%20policy.pdf https://usaf.dps.mil/sites/OOALC/mass%20announcements/oo-alc%20energy%20policy.pdf

7.2 SECURITY REQUIREMENT

7.2.1 BASE ACCESS

7.2.1.1 The efforts required for this contract are expected to be

UNCLASSIFIED and should not require the contract personnel to obtain a security clearance.

7.2.1.2 The contractor shall complete a “Request for Identification

Credential (Hill AFB Form 496)” and Optional Form 36, for each employee requiring access to Hill AFB. The requests shall be submitted to the COR or GR for signature then to OO-

ALC/OMD Security for processing. The Hill AFB Form 496 can be used to obtain a Base and Government computer Common

Access Card (CAC), DBIDs Access ID, and/or 1199 Flight-Line

Badge.

7.2.1.3 The contractor shall obtain a Building ID and access card from the appropriate Building Security Manager for all their employees.

7.2.1.4 All contractors needing a CAC must visit the ADLS website and create an account to complete their initial Cyber Awareness

Challenge training. This training completion date is requiring on the AF Form 2875 which is submitted to create a government computer profile and email account. contractors with

Government computer access are required to complete all training by completing computer-based training (CBTs) using

Hill AFB’s TSS and ADLS training websites. Contractors with

DBiDS base access IDs will review all training power-point slide shows and sign a training roster annually.

7.2.2 SECURITY TRAINING

7.2.2.1 The contractor shall complete the following initial security training and retraining annually:

7.2.2.1.1 Operations security (OPSEC) (everyone)

7.2.2.1.2 Antiterrorism and Force Protection (AT/FP) Level 1

(everyone)

7.2.2.1.3 Security Education and Motivation Phase 1 & 2 (for line-badges only)

7.2.2.1.4 Energy Management Program Awareness Training

(everyone)

7.2.2.1.5 Scientific Technical Information (STINFO) Training

(everyone)

7.2.2.2 Occasionally, the contractor may be asked to complete additional training required for base access, network access, safety, etc. The contractor will be advised as to whether the training is mandatory or encouraged and shall only be required to participate if mandatory. As training requirements arise, the contractor shall promptly notify the CO if compliance with the requirement will cause an increase in cost to the Government prior to attendance;

the contractor may not attend trainings which increase costs without reaching a supplemental agreement.

7.2.3 NETWORK

7.2.3.1 The contractor shall complete Network User Licensing Computer

Based Training (CBT) per Air Force Instruction (AFI), Technical

Order (T.O.) 00-33A-1001 Technical Manual Methods and

Procedures General Cyberspace Support Activities Management

Procedures and Practice Requirements. Contractor employees requiring a Government provided e-mail account shall annually complete the Department of Defense (DoD) Information

Assurance Cyber Awareness Challenge training.

7.2.4 DISABLING ACCOUNTS

7.2.4.1 The contractor shall report personnel who no longer need network or Automated Information System (AIS) access to the appropriate

Security Manager and Functional System Administrator (FSA) within two (2) calendar days of completion of contractor access requirement.

7.3 PHYSICAL SECURITY

7.3.1 The contractor shall be responsible for safeguarding all GFP provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

7.3.2 Lock Combinations

7.3.2.1 The contractor shall establish and implement methods of ensuring any lock combinations are not revealed to unauthorized persons. The contractor shall ensure lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s Quality Control Plan. (CDRL A002)

7.4 QUALITY CONTROL PROGRAM (QCP)

7.4.1 The contractor shall establish a complete QCP via a Quality Management

Program to ensure the requirements of this contract are provided as specified. The contractor's quality management program shall comply with the minimum quality management systems elements specified in the

American National Standards Institute (ANSI), American Standards

Organization (ASO), and International Standard Organization (ISO) family of standards. (CDRL A002)

7.4.2 QUALITY ASSURANCE

7.4.2.1 Upon award the CO will appoint the COR in the Procurement

Integrated Enterprise Environment (PIEE), Joint Appointment

Module (JAM).

7.4.2.2 The COR is responsible for providing continuous technical oversight of the contractor’s performance. The COR(s) or alternate(s) will inform the contractor when discrepancies occur and will request corrective action. The services to be performed by the contractor during the period of this contract are subject to review by the CO or authorized representative(s).

7.4.3 GOVERNMENT OBSERVATION

7.4.3.1 The COR will be tasked by the CO to perform periodic visits to the contractor for the purpose of observing how work is performed. Government personnel, other than the CO and

CORs, may from time-to-time, with CO coordination, observe contractor operations. These personnel may not interfere with contractor performance or make any changes to the contract.

7.5 HOURS OF OPERATION

7.5.1 The contractor is responsible for designating work hours for their employees, but at a minimum shall be available as required by the

Government, this may vary depending on location, project, or event.

Government’s normal hours of operations fall between 6:00 a.m. – 6:00 p.m., Monday through Friday.

7.5.2 Unless otherwise required by the Government, the contractor shall not have access to Government facilities to work on the following federal holidays: New Year’s Day, Martin Luther King, Jr.’s Birthday, President’s

Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. If the holiday falls on Sunday, it is observed on Monday. If the holiday falls on Saturday, it is observed on Friday.

7.5.3 If required to work from home or an alternative location due to any reason, the contractor will be notified by the COR or Government Program

Manager.

7.6 REPORTING OF CONTRACT LABOR HOURS

7.6.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.sam.gov/SAM/pages/public/index.jsf.

7.6.2 Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 01

October through 30 September. While inputs may be recorded anytime during the FY, all data shall be reported no later than 31 October of each calendar year and must provide at a minimum; total amount invoiced, number of contractor hours, and number of subcontractor hours.

Contractors may direct questions to the Sam.gov website or the Fed helpdesk.

7.6.3 Uses and Safeguarding Information: Information from the secure web site is considered to be proprietary in nature when the contract number and contractor identity are associated with direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

7.7 PUBLICATIONS

7.7.1 The contractor shall comply with AF publications, regulations and operating instructions in the use of materials, procedures, and processes applicable to the work requirements.

7.7.2 The contractor shall perform all services IAW the latest applicable regulations, policies, and guidance. Air Force Instructions (AFIs) can be obtained from the Internet web site, http://www.e-publishing.af.mil. The contractor shall be responsible for researching and abiding by all applicable supplements.

http://www.sam.gov/SAM/pages/public/index.jsf http://www.e-publishing.af.mil/

7.8 INHERENTLY GOVERNMENT FUNCTIONS/PERSONAL SERVICES

7.8.1 None of the functions to be performed under this requirement are inherently Governmental. Additionally, no part of this PWS or the basic contract shall be construed to require the contractor to provide personal services to the Government. The contractor shall comply with this PWS in its entirety.

7.8.2 The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes or has reason to believe any actions constitute or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the Program

Manager (PM), COR, and CO immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the contractor shall be the sole responsibility of the

Government.

7.9 INTELLECTUAL PROPERTY

7.9.1 Data Rights

7.9.1.1 All intellectual property (hardware, firmware, or software) developed as part or result of this contract shall be the property of the Government. Similarly, all data rights from products developed as part or result of this contract shall be the property of the Government.

7.9.2 Nondisclosure Agreement (NDA)

7.9.2.1 The contractor shall agree to and sign NDA to protect sensitive information, procurement data contract information, plans, and strategies, etc. as required.

7.10 GOVERNMENT MANAGEMENT

7.10.1 The PM, COR, and/or CO will provide the contractor access to all technical data required to perform tasks. Only the COR and/or CO, in coordination with application managers, has authority to review and approve contract deliverables.

7.10.2 Responsibility for contracting activities rests solely with the CO. No conversation, recommendations, or direction, whether given directly by, or implied by Government personnel shall be acted upon by the contractor unless specifically approved by the CO. The contractor shall address all areas pertaining to contract scope, schedule, or price of the contract covered by this PWS exclusively with the CO.

7.10.3 GOVERNMENT PROVIDED SERVICE PLAN

7.10.3.1 When work is to be performed at the Government’s location, the

Government will prioritize service requirements based on operating requirements. The Government will provide the contractor’s technical lead a generalized projected service plan which may be reviewed and revised by the Government PM as necessary. The purpose of the plan is to prioritize Government service requirements and provide the contractor with the information required to effectively manage their personnel.

7.10.3.2 The contractor shall provide total task management and supervise contractor personnel. The contractor’s technical lead shall serve as the primary point of contact for all technical aspects of the required work. This lead shall also be a prime provider of the required technical services. No personal services shall be performed.

7.11 CONTRACTOR RESOURCE MANAGEMENT

7.11.1 The contractor shall have in place a human resource management program to ensure qualified candidates are identified, screened, placed, monitored, and trained/retained to fulfill service requirements. The contractor shall accomplish all tasks by employing and utilizing qualified personnel with appropriate combinations of education, experience, knowledge, training, abilities, and skills. The contractor shall maintain clear organizational authority and responsibility to effectively manage contractor personnel without the engagement of Government employees in the contractor’s operational or human resource management processes.

7.11.2 The contractor shall establish and provide all reasonable means to ensure performance of this contract is fully complementary with, and does not run counter to, any written local operating procedures or policies. This is consistent with the contractor’s exclusive right and authority to supervise and control its employees.

7.12 CONTRACTOR KEY PERSONNEL

7.12.1 In the event of a key personnel change (i.e., contractor employees located on a Government site), the contractor shall immediately provide notification to the Contracting Officer (CO) and COR.

7.13 CHECKLISTS

7.13.1 The contractor shall complete all in-processing, in-house transfer, and out-processing base or organizational checklists upon employee hire, moves, and/or termination and notify the COR of any staffing changes.

Prior to any contractor personnel’s leaving the program, computers and

CACs will be returned to government personnel.

7.14 RECORDS, FILES, AND DOCUMENTS

7.14.1 All official records (regardless of media) as defined in 44 U.S.C. Part

3301 / AFI 33-322, Records Management Program and Information

Governance Program, and are the property of the U.S. Government and shall remain so beyond termination or completion of this contract.

7.15 PHASE OUT PERIOD

7.15.1 If there is a change in contractor, the incumbent contractor shall provide familiarization and allow the follow-on contractor to observe monthly operations, facilities, work, equipment locations, and reporting procedures on a non-interference basis.

7.15.2 The Government reserves the right to conduct site visits in contractor operated facilities in conjunction with the solicitation of offers for the follow-on contract. In the event a follow-on contract is awarded to other than the incumbent, the incumbent contractor shall cooperate to the extent required to permit an orderly transition to the follow-on contractor.

7.15.3 The incumbent contractor shall ensure network access is removed for those employees who do not intend to work for the new contractor and complete a contractor Out-Processing Checklist.

7.15.4 The contractor is responsible for surrendering all Government-issued identification such as CACs, flight line badges, and vindicator cards.

7.16 CONTINUATION OF ESSENTIAL DOD CONTRACTOR SERVICES

DURING CRISIS

7.16.1 IAW AFI 63-124, Paragraph 2.7.1, and DoDI 3020.37, this requirement is not considered mission essential.

8 APPENDICES

Appendix A Acronyms

Appendix B Standards and References

APPENDIX A – ACRONYMS

ABOM Automated Bill of Material

ADLS Advance Distributed Learning Service

AF Air Force

AFB Air Force Base

AFFARS Air Force Federal Acquisition Regulation

AFI Air Force Instruction

AFLCMC Air Force Lifecycle Management Center

AFMAN Air Force Manual

AFMC Air Force Materiel Command

AFS Accenture Federal Services

AFSC Air Force Sustainment Center

AFWCF AF Working Capital Fund

AIS Automated Information System

ALC Air Logistics Complex

ALSDS AFMC Labor Standards Data System

AMARG Aerospace Maintenance and Regeneration Group

AMXG Aircraft Maintenance Group

ANSI American National Standards Institute

ASO American Standards Organization

CAC Common Access Card

CBT Computer Based Training

CDRL Contract Data Requirements List

CITRIX Client Services cMRO Complex Maintenance, Repair, and Overhaul

CMXG Commodities Maintenance Group

CO Contracting Officer

Cognos BI IBM Cognos Business Intelligence

COR Contracting Officer’s Representative

COTS Commercial off-the-shelf

DCAST Depot Cost and Schedule Tool

DIFMS Defense Industrial Financial Management System

DMAPS Depot Maintenance Accounting and Production System

DMMSS Depot Maintenance Materiel Support System

DoD Department of Defense

DOT_LPF-P Doctrine, Organization, Training, Leadership, Personnel, Facilities –

Policy

DTS Defense Travel System

EBS E-Business Suite

EDCL Enterprise Data Collection Layer

EESOH Enterprise Environmental Safety and Occupational Health

EMXG Electronics Maintenance Group

EnMS Energy Management System

ETIMS Enhanced Technical Information Management System

EXPRESS Execution and Prioritization of Repairs Support System

FAR Federal Acquisition Regulation

FEDLOG Federal Logistics Information System

FMO Functional Management Office

FPM Financial Performance Management

FSA Functional System Administrator

FTE Full Time Equivalent

FTR Federal Travel Regulation

FY Fiscal Year

GFE Government Furnished Equipment

GFM Government Furnished Material

GFP Government Furnished Property

GFS Government Furnished Software

GSU Geographically Separated Unit

IAW In Accordance With

ID Identification

ISO International Standard Organization

IT Information Technology

ITS Inventory Tracking System

JAM Joint Appointment Module

JOPMS Job Order Production number Master System

JEDMICS Joint Engineering Data Management Information and Control System

JTR Joint Travel Regulation

LAN Local Area Network

LIMS-EV Logistics Installations and Mission Support- Enterprise View

MABSM Maintenance and Business System Modernization

MIIDB Master Item Identification Data Base

MIS Management Information System

MMXG Missile Maintenance Group

MOCAS Mechanization of Contract Administration Services

MPS Material Processing System

MRO Maintenance, Repair and Overhaul System

MROi Maintenance, Repair and Overhaul initiative

MSR Monthly Status Report

MXG Maintenance Group

MXSG Maintenance Support Group

NDA Non-Disclosure Agreement

NIMMS NAVAIR Industrial Material Management System

NLT No Later Than

OC-ALC Oklahoma City Air Logistics Complex

OO-ALC Ogden Air Logistics Complex

OSFOS On-Site Functional Office Support

OSHA Occupational Safety and Health Administration

PDMSS Programmed Depot Maintenance Scheduling System

PIC-ADC Image Analog Digital Converter

PIC-FUSION Image Fusion

PIEE Procurement Integrated Enterprise Environment

PM Program Manager

PMP Program Management Plan

PMXG Propulsion Maintenance Group

PODDS Process Order Development and Display System

PoP Period of Performance

PWS Performance-Based Work Statement

QCP Quality Control Plan

REMIS Reliability and Maintainability Information System

RICE-W Report, Interface, Conversion, Extension and Workflow

RSCS RCC/Skill Code System

SAFe Scaled Agile Framework

SAM System for Award Management

SCS Stock Control System

SMART Supply Management Analyst Reporting Tool

SRMA System Requirement Management Application

SWEG Software Engineering Group

TDY Temporary Duty

TSS Training Scheduling System

VPP Voluntary Protection Program

VTC Video Teleconference

WR-ALC Warner-Robins Air Logistics Complex

APPENDIX B – STANDARDS AND REFERENCES

Air Force Instructions (AFIs) can be obtained from the Internet web site, http://www.e-publishing.af.mil. The contractor will be responsible for researching and abiding by all applicable supplements not contained in below:

AFI 21-110 – Engineering and Technical Services

AFMCI 20-110 – Nuclear Weapons-related Materiel Management

309 MXWI 20-101 – Maintenance of Military Material Hill AFB Supplemental

AFI 21-101 - Maintenance of Military Material

AFMCI 21-129 – Depot Maintenance Management

AFMCI 21-133 – Depot Maintenance Program

AFMCI 21-156 – Operational Work loading, Planning, and Scheduling Control

AFI 32-7086 – Hazardous Materials Management

AFMAN 23-110 Volume III – Part 2 – USAF Supply Manual Equipment Management

AFMCI 21-100 – Depot Maintenance Management

AFMCI 21-130 – Account for and Control of material at Ogden Air Logistics Center

AFMCI 21-133 – Joint Depot Maintenance Program