PWS MQA Follow-up Tasks.pdf

Performance Work Statement

1. Virtual Meeting with IHS Senior Leadership re: Expectations, IHS Priorities on ICS Recommendations and Agency Progress on Recommendations

• The purpose of this meeting will be to discuss the ICS recommendations and what actions have been taken by IHS thus far. Also anticipate discussion regarding the presentations and any expectations not already addressed.

2. Preparation of Feedback/Evaluation Tool

• This tool will be a printed or online, fillable document which will be provided to each participant in the respective groups with instructions to complete within three days following the presentation.

3. Preparation of Presentation Materials

• Presentation material will consist of a PowerPoint which will address the medical quality assurance review, its completion by ICS, the four findings, and the recommendations grouped under each finding.

4. One half‐day presentation to all IHS SES leadership (Area Directors, Office Directors, Senior Staff)

• The presentation will be four hours in length with an opportunity following for open questions and answers.

• The presentation will consist of both lecture by ICS representatives regarding the report recommendations, as well as question‐and‐answer/discussion regarding the recommendations, i.e. viability, applicability at each level, ease of implementation, method of implementation, current state of implementation, etc.

• The presentation by ICS will be from the IHS Billings Area Office. IHS video conference or other secure IT method can be used, to provide for more IT security for the presentations.

• There will be a limited travel cost associated with ICS representatives to travel to Billings for these presentations.

5. Telephonic Interviews of Participants

• In order to collect the most relevant and robust amount of feedback from each group, IHS requests telephonic interviews of ten participants, sampled from the 12 Areas and IHS Headquarters following the presentation. Each of the interviews will follow a similar script and will focus on detailed feedback regarding the ICS recommendations and other relevant information regarding the report findings and moving forward.

6. Collate Feedback Information

• ICS will collate the information received from the written feedback/evaluation tool completed by the presentation attendees.

7. Final Report with Recommendations

• A final report will be completed by ICS. The report will report the feedback and information received from presentation participants. The report will also include any new, additional information or recommendations provided by the follow‐up interview participants. Finally, the report will include any additional ICS recommendations for IHS to move forward.

8. Virtual Meeting with IHS Senior Leadership on Final Report

ICS will have a final, virtual meeting with agency senior leadership to discuss the ICS final report