PWS - Local Telecommunications Services.pdf

PERFORMANCE WORK STATEMENT (PWS)

Local Telecommunication Services (LTS)

Key Field ANG, Meridian MS.

VERSION: 1.0

22 Apr 2025

Key Field ANG, Meridian MS PWS Version 1 22 April 2025

2 | P a g e

TABLE OF CONTENTS

1. INTRODUCTION……………………………………………………………………………………………………… 3

1.1. Objective…………………………………………………………………………………………………………. 3

1.2. Background……………………………………………………………………………………………………… 3

2. SCOPE..……………………………………………………………………………………….………………………………. 3

2.1. Outages...…………………………………………………………………………………………………..……. 4

2.2. Services Summary.....………………………………………………………………………………………. 6

3. GOVERNMENT PROVIDED SPACE AND SERVICES...……………………………………………………… 7

3.1. Securing and Safeguarding………………………………………..…….……………………………… 7

3.2. Rack Space………………………………………………………………………………………………………. 7

3.3. Environmental Controls…………………………………………………………………………………… 7

3.4. Wall Space………………………………………………………………………………………………………. 7

4. GENERAL REQUIREMENTS………………………………………………………………………………………….. 7

4.1. Personnel………………………………………………………………………………………………………… 7

4.2. Government Emergency Telecommunications Service (GETS)…………………………. 7

4.3. Interconnection Agreements, and Cutover Plans…………………………………………….. 8

4.4. Safety, Health and Fire Protection Requirements……………………………………………. 9

5. APPENDICES……………………………………………………………………………………………………………….. 10

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS…………………………………………………………………... 10

APPENDIX 2 – DEFINITIONS & ACRONYMS……………………………………………………………………….. 19

3 | P a g e

1. INTRODUCTION

1.1. OBJECTIVE

This requirement will replace essential Local Telecommunication Services (LTS), Long-Distance (LD) services that are currently provided on a low-speed time-division multiplexed (LSTDM) circuit with emulated session initiation protocol (SIP) trunk to TDM circuit., All connectivity requirements and features currently transported over the existing LSTDM must be migrated to an emulated SIP path without loss of capabilities. This PWS is for managed SIP trunks. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2. Background

The Department of Defense (DoD) Chief Information Officer (CIO) has mandated all LSTDM transport technologies used for mission-related tasks to be retired and replaced with IP based technologies. This is due to commercial support and hardware for LSTDM equipment being more difficult to find or phased out entirely. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS)

239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local, long-distance “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to

4 | P a g e

Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation.

2.1. Outages

2.1.1. Scheduled Outage. The Contractor shall notify the Government POC of any scheduled outage that will affect any telecommunication service. The Contractor shall inform the Government POC NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected.

The Contractor shall notify the Government POC via email of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

2.1.2. Unscheduled Outages. If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.

2.1.3. Outage Procedures. The Contractor shall follow procedures identified below for outages.

In all cases, notification shall include:

• Reason for interruption,

• Duration,

• Start and stop times,

• Affected equipment, lines, buildings and

• Restoration action (what service was impacted and how service was restored)

2.1.4. Outage Priority, Restoration of Service, and Maintenance. The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e., beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as catastrophic to emergency to serious to routine if the outage significantly affects the mission of the Government.

5 | P a g e

2.1.4.1. Catastrophic Outage. A catastrophic outage demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. The Government POC can declare any outage as a catastrophic outage if the outage significantly affects the mission of the Government. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. Restore service time will be determined from the time the Contractor responds to the Government’s notification IAW the local TSP and RPL requirements. The Contractor must advise the Government POC of their restoration procedures for the base in a catastrophic situation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the Government POC with updates NLT every four hours on the status of restoration actions.

2.1.4.2. Emergency Outage. An emergency outage demands rapid action. The Government POC can declare any outage as an emergency outage if an outage significantly affects the mission of the Government. Emergency is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight hours from the time the Contractor responds to the Government notification.

2.1.4.3. Serious Outage. A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment but requires attention. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC.

The Contractor shall restore service NLT 24 hours from the time the Contractor responds to the Government notification.

2.1.4.4. Routine Outage. A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two calendar days from the time the Contractor responds to the Government’s notification.

6 | P a g e

2.2. Services Summary

2.2.1. Services Summary (SS)

Performance Element Number

Performance Objective PWS Paragraph Performance Threshold

Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS.

Continuous Operation local phone service 24/7/365 with 99.9% availability

2 Inform the Government POC NLT 30 days in advance of scheduled 2.1.1

Timely and detailed notification provided 100% of the time

Responds and restores Catastrophic Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government

POC.

2.1.4 and 2.1.4.1

Timely response to notification and timely restoration of services provided 100% of the time

Respond and restore Emergency Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.2

Timely response to notification and timely restoration of services provided 100% of the time

Respond and restore Serious Priority service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.3

Timely response to notification and timely restoration of services provided 100% of the time

Respond and restore Routine service outages IAW PWS, TSP, and RPL as coordinated with the Government POC.

2.1.4 and 2.1.4.4

Timely response to notification and timely restoration of services provided 100% of the time

2.2.2. Inspection. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2.3. Grade of Service. Locations carrying contracted voice grade which is packetized for transport across an Internet protocol (IP), Multiprotocol Label Switching (MPLS), or other Interchange Carrier (IXC) system require Grade of Service (GoS), implemented as Quality of Service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within International Telecommunications Union standards. This requirement is applicable to Voice

7 | P a g e over Internet Protocol (VoIP) traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external Local Exchange Carriers (LEC)/Competitive Local Exchange Carrier (CLEC) facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked Differentiated Services Code point (DSCP) packets or pre-contracted data flows.

3. GOVERNMENT PROVIDED SPACE AND SERVICES

3.1. Securing and Safeguarding

The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government provided facilities and material contained therein.

3.2. Rack Space

The Government will provide 9 units of rack space in at 6225 M Street, Building 603 Room 125, Meridian MS, 39307 for the installation of the Contractor’s provided transmission equipment.

Additional rack space could possibly be made available if necessary and/or when current provider’s equipment is removed. There is no available floor space to accommodate Contractor-provided equipment rack(s).

3.3. Environmental Controls

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. Wall Space

The Government will not provide wall space.

4. GENERAL REQUIREMENTS

4.1. Personnel

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

4.2. Government Emergency Telecommunications Service (GETS)

GETS will be used in an emergency or crisis when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunications means has significantly decreased. The Contractor must have Number Plan Area (NPA) 710 in the switch to allow access to the GETS line assigned to a specific site. Authorized users are

8 | P a g e provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government.

4.3. Interconnection Agreements, and Cutover Plans

In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan is required to be submitted NLT ten (10) working days after contract award.

This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

4.3.1. Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site-specific information:

a. Overview/Scope of plan, indicating proposed timeframe to complete cutover.

b. A detailed Implementation Plan in working days to complete requirements listed in

PWS as site-specific (see Appendix 1). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

c. Conditions/Support required prior to the start of cutover.

d. A listing of Offeror responsibilities.

e. A listing of proposed Government responsibilities.

f. Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or biweekly basis.

g. Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan.

9 | P a g e

4.4. Safety, Health, and Fire Protection Requirements

The Contractor shall follow local procedures established by the local safety and health offices personnel. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the Communication Services Officer (CSO) all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

4.5. Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including subcontractors) required for performance of services provided under this contract. The Contractor shall completely fill in all required data fields using the Contractor Manpower Reporting Application (eCMRA) at the following web address: http://www.ecmra.mil/. Reporting inputs will be for the labor executed during the Period of Performance each Government FY, which runs Oct 1 through Sep 30. While inputs may be reported any time during the FY, all data shall be reported NLT Oct 31 of each calendar year, beginning with 2025. Contractors shall direct questions to the AF Support Desk.

Information is considered to be proprietary in nature when the contract number and Contractor identity are associated with the direct labor hours and dollars. At no time will any data be released to the public with the Contractor name and contract number associated with the data. Data for AF service requirements must be input into the AF eCMRA site. However, user manuals for Government and Contractors are available at the Army CMRA website.

10 | P a g e

APPENDICES

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

5.1. Required Services and Features

The Contractor shall provide the following Government lines of local commercial communications services for Key Field ANG, Meridian MS at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the pricing schedule. The installation service requirement will be identified here in Appendix 1 and in the Pricing Schedule.

The Government telephone switching system is identified as an Avaya 8810 with software version CM 7.0.1.2.0.441.23523, the switching system is located in Building 603 Room 125, 6225 M Street, Meridian MS, 39307.

The Government CSO and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

5.2. Direct-Inward-Dialing (DID) Numbers.

NPA - NXX-XXXX DID Directory Numbers

(601) 484-9000 to 9999 1000

5.3. Exchange and Access Lines.

5.3.1. Commercial Subscriber Lines. The number of Commercial Subscriber Lines (CSL) is: 1.

(NPA)-NXX-

XXXX Type

Services and

Optional Features

Demarcation Organization & End Demarcation Location

(601)693-8005 Analog Basic

Service Flat Rate

Main Distribution Frame, Central Office Protector, 186 Air Refueling Wing

6225 M Street, Building 603, Meridian

MS, 39307

Base CommandPost Backup line

6225 M. Street, Building 308, Room 118

Meridian MS, 39307

5.3.2. Hot Lines

N/A

11 | P a g e

5.4. Local Exchange and Access Trunks.

5.4.1. Local Exchange Access Analog Trunks.

N/A

5.4.2. Local Exchange Access Digital Trunks.

N/A

5.4.3. Local Exchange Digital Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) Trunks.

ISDN PRI

Circuit ID D-Channel

IC

B-Channel Quantity & Signaling:

(PRI Q.931)

OG

B-Channel Quantity & Signaling:

(PRI Q.931)

2 Way Channel B-Channel Quantity & Signaling

(PRI Q.931):

Qty

Demarcation

70 DCAD

506137..SC 1 23

186ARW/Bldg 603/Rm 125 Meridian, MS

39307-7112

Note: Calls made via the ISDN PRI Trunk must include “Extended Local Calling” as detailed below. Proposed services may offer additional areas billed as local calls.

Band City NXX

A Meridian

207, 227, 236, 282, 286, 294, 409, 453, 458, 462, 474, 479, 480, 481, 482, 483, 484, 485, 486, 490, 512, 513, 527, 531, 553, 581, 595, 604, 612, 614, 616, 621, 687, 685, 686, 692, 693, 696, 701, 703, 710, 880, 917, 934, 938 B Briarwood 449, 681, 844, 769-200

C

Causeyville 644 Chunky 655

Collinsville 626 Decatur 635 Duffee 843, 986, 769-400, 769-999

Enterprise 659, 704, 839, 840, 769-701 Melvin 251-260, 251-291, 251-292, 251-771

12 | P a g e

C

Naval Air Station 350, 679, 821, 846 Obadiah 737, 771, 895, 908 Quitman 226, 237, 274, 557, 768, 776, 838

Toomsuba 632, 637, 851, 769-219

D

Dekalb 290, 662, 743, 751, 793, 769-486 Hickory 646, 666

Lake 775, 962, 769-202 Louin 739

Lynville 539, 677 Newton/Hickory 357, 627, 683, 745, 887

Philadelphia 357, 389, 416, 504, 562, 568, 575, 650, 656, 663, 676, 728, 781, 836, 769-236

769-757 Rose Hill 727 Shubuta 687, 884, 993

Union 232, 774, 820, 769-222, 769-800

F

Bay Springs 670, 764, 769-692 Big Creek 763 Brookville 662-738

Buckatunna 648, 963 Carthage 267, 298, 302, 741, 780

Crossroads 440 Ellisville 349, 477, 719, 800, 817

Forest 257, 287, 333, 469, 507, 541, 564, 697, 742, 900, 769-240, 769-274 Harperville 625 Heidelberg 343, 787, 903, 935, 997, 769-287 Homewood 536

Laurel

230, 283, 319, 323, 335, 340, 342, 369, 390, 399, 422, 425, 426, 428, 433, 438, 470, 498, 518, 577, 578, 580, 649, 651, 682, 699, 778, 804 Lena 654

Louisville 662-437, 662-446, 662-493, 662-708

662-726, 662-788 Mize 396, 603, 733, 975

Morton 732, 864, 769-214 Noxapater 662-406, 662-724

Old Talorsville 725

13 | P a g e

F

Ovett 344 Pelahatchie 759, 854, 769-252

Polkville 537 Raleigh 234, 241, 374, 491, 782, 822 Scooba 662-476,662-883

Schuqualak 662-228, 662-793 Soso 375, 729

Sylvarena 789 Taylorsville 252, 452, 457, 785, 901, 769-248

Wallnut Grove 253 Walters 546

Waynesboro 263, 295, 381, 410, 468, 509, 671, 735, 755, 915 White Oak 269

5.5. Foreign Exchange (FX) Lines/Trunks.

5.5.1. Analog FX Line/Trunks.

N/A

5.5.2. Foreign Exchange Digital Trunks.

5.6. Transport Channels.

Circuit ID/Name Type Demarcation Destination Estimated Mileage Circuit Description

601 M47-8241

70 PLNC500726..SC

2W Voice Grade

NAS Meridian Bldg 994 Rosenbaum Meridian, MS 39309

186 ARW/Bldg 603/Rm 125 Meridian, MS 39307-7112

18 OPX

Circuit ID/Name Type Demarcation Destination Estimated Mileage Circuit Description

14 | P a g e

601 M86-1650

70 GPNC 321..SC

2W Voice Grade

NAS Meridian Bldg 994 Rosenbaum Meridian, MS 39310

186 ARW/Bldg 603/Rm 125 Meridian, MS 39307-7112

18 OPX

5.7. Data Point-to-Point Circuits.

5.8. Circuit Extension.

5.9. Public Listings.

Description Quantity Public Listing, Government Section 1

5.10. Telephone Directories.

5.11. Diversity/Diverse Routing.

N/A

5.12. E911 Compatibility

Contractor shall include a description of how 911 calls are routed through their telephone system to ensure we remain compliant with 911 telecommunications laws in accordance with Kari’s Law. Kari's Law states all 911 calls dialed from a MLTS (Multi-Line Telephone System) need to reach an FCC registered PSAP (Public Service Answering Point).

5.13. Special Services

Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or Private Branch Exchange (PBX) configuration, for Traditional Legacy or Session Initiation Protocol (SIP) trunking delivery. The Carrier, if providing a Customer Premises Equipment (CPE) installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, Virtual Local Area Network (VLAN), routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing

15 | P a g e isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must also have the ability to contact the vendor’s network operations center on a 24/7 basis.

5.14. Service Routing.

Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

16 | P a g e

17 | P a g e

Note: The vendor-controlled CPE shall be vendor provided. The (Edge Boundary Controller (EBC), if available, shall be Government provided.

18 | P a g e

APPENDIX 2 – DEFINITIONS & ACRONYMS

Table A. Definitions Term Definition

Appendix 1 Defines the Key Field ANG, Meridian MS requirements detailing locations on circuit delivery.

Call Setup Success Rate (CSSR)

The fractionalized number of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union).

Circuit Termination

Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point (CFP)

A Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems.

Commercial Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive Local Exchange Carrier

(CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

19 | P a g e

Customer Premise Equipment (CPE)

Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor’s management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability.

Customer Service Record (CSR) Report that details the

Defective Service A service output that does not meet the standard of performance associated with the PWS.

Deliverable Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate

(DCR)

The fractionalized number of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union).

DS-1

A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*600 = 1,544,000 bits per second.