PWS - Laundry Services .pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Laundry Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, to perform Laundry Services, as defined in this PWS.

1.2 Background: The 119th Wing has government lodging available for training events and has 132 XL Twin size beds. Training is conducted throughout the year with the months of May – September being our prime months where linen is used by service members. Laundry service was performed monthly by a local vendor per the bases request. With the need for laundry services being greater, a contract will be set up to ensure this service is routinely performed.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and four (4) 12-month option years (5 years total).

1.3.1 Delivery Scheduling: Coordinate the delivery schedules with the unit Technical Representative/Program Manager to adhere to lead time requirements as specified in Paragraph 5 Requirements and avoid customer waiting.

1.4 Place and Performance of Services: The contractor shall provide services between the hours of 0730-1630 on Monday through Friday on an “as needed” basis, except on recognized US holidays. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1 Recognized Holidays: The following are recognized United States (US) holidays.

The contractor may perform services on these days, as normal business hours dictate:

1.4.1.1 New Year’s Day: January 1st

1.4.1.2 Martin Luther King, Jr.’s Birthday

1.4.1.3 President’s Day

1.4.1.4 Memorial Day

1.4.1.5 Juneteenth National Independence Day: June 19th

1.4.1.6 Independence Day: July 4th

1.4.1.7 Labor Day

1.4.1.8 Columbus Day

1.4.1.9 Veteran’s Day: November 11th

1.4.1.10 Thanksgiving Day

1.4.1.11 Christmas Day: December 25th

1.4.2 Reserved

1.4.3 Quality Control: The Government will evaluate the contractor’s performance under this contract in accordance Technical Exhibit 1 and the use of a Technical Representative/Program Manager. This is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards.

1.4.4 Reserved

1.4.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the KO, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.8 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at

FAR 22.17.

1.4.9 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Customer Complaint. A quality assurance program used by the Government to evaluate the quality of service provided by the Contractor.

2.1.3 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.4 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.5 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.6 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Supplies: Expendable items such as paper and paper products, cleaning and janitorial materials, string, plastic wrap, hangers and other similar items used in the operation of the laundry.

2.1.10 Shall: This word is used in connection with the Contractor and specifies that the provision is binding.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12 Will: This word is used to express a declaration of purpose on the part of the Government.

2.2 Acronyms:

AT/OPSEC Antiterrorism/Operational Security CM Contract Manager CLIN Contract Line Item Number COR Contracting Officer Representative DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DSCA Defense Counterintelligence and Security Agency FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance IAW In Accordance With IS Information System(s) KO Contracting Officer NGB National Guard Bureau NLT No Later Than OCI Organizational Conflict of Interest OCIE Organization Clothing and Individual Equipment PII Personally Identifiable Information POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control SCR Service Contract Reporting

TE Technical Exhibit WAWF Wide Area Workflow

3.0 Government Furnished Items: All laundry items are Government owned property;

not Government-furnished property. See DFARS 252.237-7018 Special Definitions of Government Property.

4.0 Contractor Furnished Items: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

5.0 Requirements: Laundry Service.

5.1 Service Standards. Launder/process 119th WG organizational linen/cold weather items in accordance with general industry stands, care label instructions and finishing codes as listed in Appendix 3. Laundry items will be weighed by 119th WG prior to delivering laundry to the vendor for laundering. This service requirement will be priced per pound. All laundry items are Government owned.

The process for service is as follows:

1. Government POC contacts vendor to make sure they have room/time to accept load of laundry items

2. If approved, government delivers load of laundry to vendor (generally the next day or later that week)

3. Vendor has two (2) weeks to clean, bundle and wrap laundry

4. Once complete, vendor weighs laundry

5. Vendor then invoices (in WAWF) and notifies the government POC to confirm ready for pick up

6. Government POC picks up and unloads laundry

7. Once verification is made that proper invoicing was completed in WAWF, invoice will be accepted by government for payment.

5.2 Clean: Items listed herein, not specifically defined as to method of service to be employed, shall be laundered as prescribed by best commercial standards, using materials and methods that are not deteriorative to the fabric. Laundered articles free from all water-soluble soils and spots; hygienically clean, and throughout rinsed to remove all detergents and chemicals; being odor free. White fabrics shall be free of tints and shall retain their whiteness and tensile strength. Color fabrics shall be restored to their intended appearance.

5.3 Processing Time. Process all laundry items, within two (2) weeks after receipt of soiled linen/items.

5.4 Packaging: Bundle or assemble laundered linen/items in such a manner as to facilitate the transfer of linen/items between Contractor’s facility and the 119th Wing, while maintaining accountability and lot integrity, and cleanliness and sanitation standards. The Contractor must provide linen bags for transportation (minimum of 25 bags). Each Linen set shall include 1 pillowcase, 1 flat sheet, 1 fitted sheet and 1 comforter/blanket. Please refer to Technical Exhibit 3 for finishing instructions on the laundry items.

5.5 Lost or Damaged Laundry Items. The Contractor shall be liable for return of the number and kind of articles furnished for service under this contract; and shall indemnify the Government for any loss or damage to such articles.

5.5.1 The Contractor shall pay the Government the value of any lost or damaged property using Federal Supply Schedule price lists. If the property is not on these price lists, the Contracting Officer shall determine a fair and reasonable price.

5.5.2 Lot Integrity. Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

5.5.3 Return of unserviceable articles. The contractor will separate all items with visual or tangible damage and return to the customer using the same finishing codes, with annotation of the perceived condition.

5.5.4 Delivery Tickets. The Contractor shall provide commercially acceptable laundry tickets. Laundry tickets will consist of original and one copy; a copy will be provided to the authorized customer at the time of drop off and pick up. The delivery ticket shall contain at a minimum, the following information:

a. Contractors Name

b. Delivery Ticket Number

c. Contract Number

d. Date of Drop-Off

e. Date of Pick-up

f. Weight of items dropped off and picked up

g. Items not returned to additional cleaning required

h. Unserviceable items being returned

i. Signature blocks for customer and contractor

The Contractor shall count/validate the actual quantities of soiled linen received from the Government and provide delivery tickets to the government for each load of laundry as described above.

5.5.5 Location. Location of Contractor’s laundering facility shall be located within 10 driving miles of the 119th Wing, North Dakota Air National Guard, located at 1400 32nd Ave. North, Fargo, ND 58102.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Date of Publication

Mandatory or Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/in dex.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDI 5400.11 Department of Defense Privacy and

Civil Liberties Programs

01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program

Operating Manual (NISPOM)

02/28/2006 (Change 2:

05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

AFI 10-245

Antiterrorism

03/28/2013 (Certified current

03/30/2017) https://www.e-publishing.af.mil/Product- Index/#/?view=pubs&orgID=10141&catID=1&series

=-1&modID=449&tabID=131

41 CFR Public Contracts and Property Management, Section

109.28

11/18/2020

AFI 23-111, Management of Government Property

11-19-2019 https://www.acquisition.gov/?q=browsefar http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html https://www.acquisition.gov/dfars https://www.esd.whs.mil/Directives/issuances/dodi/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.esd.whs.mil/Directives/issuances/dodm/ https://www.e-publishing.af.mil/Product-Index/#/?view=pubs&orgID=10141&catID=1&series=-1&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=pubs&orgID=10141&catID=1&series=-1&modID=449&tabID=131 https://www.e-publishing.af.mil/Product-Index/#/?view=pubs&orgID=10141&catID=1&series=-1&modID=449&tabID=131

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance

Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By

Whom

Contractor Drop off point between 0700 – 1600 hours, Monday-Friday excluding holidays

Paragraph: 1.3.1 Unit Representative will coordinate laundry drop off with Contractor

Periodic Inspection / Technical Representative

Process all laundry within two (2) weeks after receipt of soiled items

Paragraph: 5.3 This requirement is met when the contractor makes all items available to the customer 100% of the time during each month.

Periodic Sampling Delivery Ticket / Technical

Representative

Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

Paragraph: 5.5.2 The requirement is met when the contractor returns all items/loads together to the customer 100% of the time during each month.

Customer Complaints / Technical Representative

Return of unserviceable articles

Paragraph: 5.5.3 This requirement is met when the customer returns all items/loads together to the customer 100% of the time.

Periodic Surveillance Delivery Ticket / Technical

Representative

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable Title

Frequency Number of Copies

Medium/Format Submit To

Paragraph 5.5.4 / Delivery Tickets

Every Drop off/Pick Up 2 Paper Technical

Paragraph 5.4 / Packaging

Every Drop off/Pick Up N/A Minimum of 25 linen bags

Technical

TECHNICAL EXHIBIT 3

Workloads and Finishing Codes

General. This chart is the anticipated annual workload based upon historical workload data. This projected workload is anticipated to remain at this level of support for the next five years with the exception that workload could fluctuate due to unit deployments. However, these figures in no way guarantee that the Contractor will experience the same number of laundry items during any period of this contract.

Legend:

W – Wash D – Dry F – Fold P – Place in Sets* H - Hanger

* Place in Sets: Place a pillowcase, flat sheet, fitted sheet and comforter/blanket in one folded set

ITEM DESCRIPTION Finishing Codes Quantities Monthly Peak Months

Category A: Linen

Pillowcase W,D,F,P 132 40 120

Flat Sheet W,D,F,P 132 40 120

Fitted Sheet W,D,F,P 132 40 120

Comforter/Blanket W,D,F,P 132 40 120

Category B: Cold Weather Clothing

Jacket W,D,H 5 5 – during winter months

Coveralls W,D,F 5 5 – during winter months