PWS_Laundry.pdf

Performance Work Statement (PWS)

Fort Polk, Louisiana

Laundry Cleaning Services

Table of Contents

1.0 Introduction

1.1 Background

1.2 Mission

1.3 Objectives

2.1 Description of Services

2.2 General Information

2.2.1 Non-Personal Services

2.2.2 Period of Performance (PoP)

2.3 Place of Performance and Hours of Operation

2.5 Contract Administration and Management

2.5.1 Post Award Conference/Performance Evaluation Meetings

2.5.2 Roles, Responsibilities and Respective Authority

2.5.3 Contract Management

2.5.4 Personnel Administration

2.5.5 Subcontract Management

2.6 Contractor Personnel, Disciplines, and Specialties

2.6.1 Contractor Personnel Requirements

2.7 Contractor Planning and Resource Management

3.0 Performance Requirements and Standards (Technical Exhibit 3)

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs)

3.1.1 The Contractor shall clean OCIE for authorized Customers

3.1.2 The Contractor shall provide laundry services for Warrior Club

3.1.3 The Contractor shall provide laundry services for In/Out processing

3.1.4 The Contractor shall provide laundry services for 509th Uniforms

3.1.5 The Contractor shall pickup/deliver linen, textile garments, OCIE and fabrics at designated location(s) IAW Technical Exhibit 2

3.1.6 The Contractor shall provide repairs to to individual garments and organizational items

3.1.7 The Contractor shall provide Transportation Services

3.2 Administrative Procedures

3.2.1 Verification of Quantities……………………………………………………………………… 13

4.0 Special Requirements

4.1 Security and Safety

4.1.1 Physical Security, Anti-terrorism & Operations Security

4.2 Phase In/Phase out

4.3 Government Furnished Property and Services

4.4 Environmental Requirements

4.5 Quality

4.5.1 Quality Control

4.5.2 Quality Assurance Surveillance Plan (QASP)

5.0 Deliverables

6.0 Related Documents

7.0 Definitions and Acronyms

7.1 Definitions

7.2 Acronyms

8.0 Technical Exhibits

8.1 Technical Exhibit 1 -Workload Data Estimate

8.2 Technical Exhibit 2 –Pickup/Delivery Schedule

8.3 Technical Exhibit 3- Performance Requirements Summary…..……………………………...………27

Performance Work Statement (PWS)

Laundry Cleaning Service

1.0 Introduction.

Army Sustainment Command (ASC) provides contracted laundry services in accordance with (IAW) Army Regulation (AR) 210-130 to launder and press fabrics, textiles, garments, linens, and specified Organizational Clothing and Individual Equipment (OCIE) for Active and Reserve Components.

1.1 Background.

The Army Sustainment Command (ASC) has provided or made available, laundry services to launder and press textiles, garments, linens, OCIE and fabrics for Active or Reserve components on a direct or reimbursable basis. Laundry operations are primarily governed by AR 210-130, Laundry and Dry Cleaning Operations. ASC provides manpower and contracts for laundry at specific Installations, both Continental United States (CONUS) and Outside of Continental United States (OCONUS).

1.2 Mission.

The Army’s Installations Laundry & Dry Cleaning (L&DC) Program provides laundry services of government owned items IAW environmental Occupational Safety and Health Administration (OSHA)/host nation, and other applicable regulations and policies. This process includes: drop-off and pick-up at designated locations. The laundry services include accountability, wash, dry, and package specified items (blankets, pillows, sheets, pillowcases, tablecloths, napkins, table skirts and OCIE items) to meet organizational health and sanitation requirements.

1.3 Objectives.

The Contractor shall schedule and manage operations to maximize responsiveness, efficiency and customer support at Fort Polk.

The Contractor shall provide laundry services to include: labor, supervision, vehicle transportation for pickup and delivery, facilities, equipment, supplies and material (unless designated as Government furnished within this contract) necessary for the performance for bulk and piece rate Customer support at Fort Polk.

This contract includes functions, tasks and responsibilities normally inherent to a Laundry Facility. The Contractor shall receive, account for, process and return articles tendered for laundry. The Contractor shall establish and maintain a system of record to quantify work performed and shall prepare administrative correspondence and reports incidental to the work covered in this contract.

Services shall be performed in compliance with the standards as contained or referenced in this contract.

2.0 Requirements.

2.1 Description of Services.

2.1.1 The Contractor shall receive and issue items at designated organizations for laundering.

2.1.2 The Contractor shall maintain accountability for linens, press textile, garments, OCIE and fabrics submitted for laundry services IAW AR 710-2, Supply Policy below the National Level; Department of Army Pamphlet (DA PAM) 710-2-1, Using Unit Supply System (Manual Procedures); AR 735-5, Property Accountability Policies; and other regulatory requirements.

2.1.3 The Contractor shall pickup/deliver linen, press textile, garments, OCIE and fabrics at four designated locations: Central Issue Facility (CIF), Warrior Club, In/Out Processing Center, and 1-509th Infantry (IN) Regiment (REG) IAW Technical Exhibit 2.

2.1.4 The Contractor shall receive, account for, process and return all organizational and individual articles tendered for laundering.

2.1.5 The Contractor shall establish and maintain a system of records to quantify all work performed and shall be responsible for the preparation of reports incidental to the work covered by this contract.

2.1.6 The Contractor shall ensure that only authorized individuals are afforded laundry service.

2.1.7 All work and services provided by the Contractor shall be performed IAW the standards as contained or referenced herein.

2.2 General Information.

2.2.1 Non-Personal Services.

The Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any action constitutes, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (KO) immediately.

2.2.2 Period of Performance (PoP).

The period of performance is for a 7 month ordering period.

2.2.3 Type of Contract.

The Government will award a Firm Fixed Price (FFP) contract.

2.3 Place of Performance and Hours of Operation.

The Contractor shall pick-up soiled items/equipment from Fort Polk (building 240 - In/Out processing;

building 352 - Warrior Club; building 4374 – CIF; and building 1947 - 1-509th IN REG on Tuesdays between 8:00 a.m. and 1:00 p.m. Central Standard Time (CST). Laundered items shall be returned to the location it was received from on the following Tuesday between 8:00 a.m. and 1:00 p.m. CST.

2.4 Recognized Government Holidays.

The Federal Government observes the following holidays. Government personnel in CONUS locations (to include Alaska and Hawaii) will not be available.

New Year's Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January President's Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth National Independence Day 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veteran’s Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

2.4.1 When a federal holiday falls on a pick-up/delivery day, the Contractor shall pick-up laundry for processing and return cleaned laundry on the next business day.

2.4.2 In the event that weather or other bona fide emergency conditions prevent performance of scheduled pickups or deliveries, the COR will provide a revised schedule as soon as practical. The contractor shall perform to the revised schedule, upon notification, to the same standard as the normal schedule.

2.5 Contract Administration and Management.

2.5.1 Post Award Conference/Performance Evaluation Meetings.

2.5.1.1 The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office IAW Federal Acquisition Regulation (FAR) 42.5, Post Award Orientation, or as agreed upon and stated in the contract award document. The KO, Contracting Officer’s Representative (COR)/Alternate Contracting Officer’s Representative (ACOR), and Logistics Readiness Center (LRC) management will meet quarterly with the Contractor to review the Contractor's performance.

2.5.1.2 The Contractor is responsible for total management during the performance of this contract. The administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.5.2 Roles, Responsibilities and Respective Authority.

2.5.2.1 Contracting Officer (KO). The KO is the only person authorized to make changes in any of the requirements under the contract, and; notwithstanding any provisions contained elsewhere in the contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be effected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.5.2.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated by the requiring activity to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as a ACOR, and shall be trained and appointed IAW Department of Defense Instruction (DoDI) 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement (DFARS) 201.602-2, Contracting Officer’s, Responsibilities. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.5.2.2.1 COR Authority. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.5.2.2.2 COR/ACOR Functions. The COR/ACOR shall monitor all technical aspects of the contract and assist in contract administration. The COR/ACOR is authorized to perform the following functions:

assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements;

monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and provides direction or assistance for site entry requests of Contractor personnel.

2.5.3 Contract Management.

2.5.3.1 The Contractor shall provide a Project Manager (PM) who shall be responsible for the overall management, performance and coordination of this contract. The PM shall act as the central point of contact with the Government. The PM shall have signature authority and the authority to make independent decisions concerning the performance of the contract to include personnel staffing, work beyond normal operating hours and contract negotiations. An Alternate shall be designated to act in the same capacity as the PM during his/her absence. The PM and Alternate, shall be designated in writing to the Contracting Officer. The Contractor shall submit an organization chart (to include contact info) for the PM and their Alternate and replacements, to the KO, not later than ten (10) business days prior to the contract start date or ten (10) business days prior to the start date for any replacements.

2.5.3.2 The Contractor shall provide Point of Contact information for the PM and designated Alternate to the KO/COR, not later than ten (10) calendar days prior to the contract start date.

2.5.3.3 The Contractor's PM and Alternate shall each possess three (3) years specialized experience in supervising, administering and managing a laundry operation.

2.5.3.4 The PM or Alternate shall be present during normal operating hours. At other times when employees are working the PM or Alternate shall be on call to handle contractual matters that may arise.

2.5.4 Personnel Administration.

The Contractor shall provide the following management and support as required. The Contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The Contractor shall make necessary travel arrangements for employees, if required. The Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.5.5 Subcontract Management.

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the KO or COR. Cross teaming may not be permitted.

2.6 Contractor Personnel, Disciplines, and Specialties.

2.6.1 Contractor Personnel Requirements.

2.6.1.1 The Contractor shall provide personnel with required training, skills and experience in order to accomplish the work required under this PWS. Additionally, the Contractor must exercise due diligence in its hiring practices to ensure employee probity. Moreover, the Contractor shall provide its employees with detailed instruction on Government policies and regulations in the areas of safety, security, and environmental compliance as they pertain to the operations specified or implied in this PWS and subsequent modifications.

2.6.1.2 The Contractor shall ensure all required interviews, background checks, and forms are up to date and on file at all times.

2.6.1.3 The Contractor shall develop a training program addressing both Government training and Contractor-provided training to ensure Contractor personnel are trained and required skills are maintained to accomplish the requirements of this effort. Additionally, the Contractor will be advised of mandatory Government sponsored training and shall request, in writing, authorization for additional training to be approved by the KO. The Contractor shall maintain records of all accomplished training.

2.6.1.4 IAW AR 525-13, Antiterrorism, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR/ACOR within 5 calendar days after completion of training by all employees and subcontractor personnel applicable and annually thereafter.

AT Level I Awareness Training is available at the following site: https://jkodirect.jten.mil.

2.6.1.5 IAW AR 530-1, Operations Security (OPSEC), dated 19 April 2007 and DoDM 5205.02-M, DoD Operations Security (OPSEC) Program Manual, dated 03 November 2008, the contractor employees must complete Level 1 OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Defense Security Services website at:

https://www.lms.army.mil.

2.6.1.5.1 The Contractor shall ensure all applicable employees have completed OPSEC initial training and annual refresher training and shall certify that their workforce has completed the training through the submission of completion certificate(s) to the Contracting Officer and the Contracting Officer's http://jko.jten.mil/ https://www.lms.army.mil/

Representative (if appointed) within 30 calendar days of arrival on post.

2.6.1.6. iWATCH Training. Reserved.

2.6.1.7. Information Security (INFOSEC) Training. Reserved

2.6.1.8. Threat Awareness and Reporting Program (TARP). Reserved

2.6.1.9. Sexual Harassment and Sexual Assault Training. All Contractor employees must complete Sexual Harassment and Sexual Assault Training IAW the Contractor’s Sexual Harassment and Sexual Assault Training Plan. Contractor personnel shall be trained within 30 calendar days of their reporting for duty and annually thereafter. An attendance roster of the training shall be provided upon request by the COR.

2.6.1.10 The Contractor shall ensure that all Contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

2.6.1.11 Contractor employees or representatives will, at all times, be clearly identified as such and must be distinct from Government personnel. Contractor employees shall not act, advertise, or willfully appear to be Government employees, agents, or representatives. Contractor employees are required to appropriately identify themselves as Contractor employees. Contractor employees will be introduced as Contractor personnel and must wear Contractor furnished identification badges that display the employees name, photograph and company name in a conspicuous place on exterior clothing, above the waist, except when safety or health reasons prohibit. Upon termination of this contract or the employment of any individual, the Contractor shall destroy the affected individuals’ badge(s). For additional guidance reference the Army Contracting Command Contracting in the Workplace Guide at:

http://www.atsc.army.mil/tcmlive/srp/downloads/ContractorsintheWorkplace.doc

2.6.1.12. While on a DoD Installation: Contractor personnel shall be appropriately dressed, including individual protective clothing and equipment, for the work to be performed. At no time will Contractor employees, or representatives wear or display any clothing, garment or accessory that is offensive, racial, gang-related, otherwise derogatory, or contrary to the Army values. Government rules and policies, regulations, laws, directives and requirements which are in place or issued during the contract term relating to law, order, and security shall be applicable to all Contractor employees. Contractor personnel who violate such rules, policies, regulations, laws, directives or requirements may be denied access to the Installation, either temporarily or permanently. The Contractor shall provide employees with appropriate dress code information.

2.6.1.13 The Contractor shall not hire any person whose employment would result in a conflict of interest or employment that is prohibited by the latest Department of Defense Directive (DoDD) 5500.7-R entitled "Joint Ethics Regulation".

2.6.1.14 The Contractor shall not employ persons considered by the Government to be a potential threat to the health, safety, security, general well-being, or mission of the Installation and its population.

2.6.1.15 Employment of off-duty Military personnel or Government civilian personnel is permissible provided such employment does not contravene the policies set forth in DoD Joint Ethics Regulation 5500.7-R as determined by the local Staff Judge Advocate (SJA).

2.6.1.16 The Contractor shall ensure the Contractor PM and the Alternate PM possess basic proficiency in the English language (reading & writing).

2.6.1.17 Contractor employees having duties on a DoD Installation shall not loiter in any work or patron area. Upon completion of their assigned duties on the Installation, Contractor employees will depart the installation.

2.6.1.18 All Contractor personnel required to access a Government Installation in performance of their duties under this effort must possess a Common Access Card (CAC); non-CAC eligible Contractor employees must possess the appropriate Government issued identification for entry to the Installation (e.g. DA Form 1602), as required. A check of records through the National Crime Information Center (NCIC) Interstate Identification Index (III) is the Army minimum baseline background check for entrance onto Army installations for non-CAC holders to include entrance of visitors. The Government will issue a CAC to all qualified Contractor employees performing work under this contract IAW Homeland Security Presidential Directive-12 (HSPD-12) entitled Policy for a Common Identification Standard for Federal Employees and Contractors; Office of Management and Budget (OMB) Guidance M-0524, Subject:

Implementation of Homeland Security Presidential Directive (HSPD) 12 – Policy for a Common Identification Standard for Federal Employees and Contractors; Federal Information Processing Standards Publication (FIPS PUB) Number 201-2 entitled Personal Identity Verification (PIV) of Federal Employees and Contractors. The Government reserves the right, in its sole discretion, to refuse a CAC to any employee or to revoke one for security or other reasons. Contractors will identity proof all employees using e-verify and ensure that no illegal immigrants are employed under the umbrella of this contract.

2.6.1.19 Contractors Requiring CAC Access. Reserved

2.6.1.20 The Contractor shall provide employees with company identification (ID) cards prior to their commencement of work. The ID format is subject to approval by the Government. IDs shall be laminated and include the company's name, ID number, issue and expiration dates, employee name, job title and color photograph. Employees shall wear ID cards on front exterior clothing, above the waist, when performing under the Performance of Work Statement (PWS) unless otherwise specified herein or approved by the Government.

2.6.1.21. Key Control Plan. Reserved

2.7 Contractor Planning and Resource Management.

2.7.1 If the Senior Mission Commander or Installation (Garrison) Manager declares an Installation closed or road conditions red or black are deemed unsafe for routine travel/use due to inclement weather, the Contractor will not pick up or deliver laundry to the installation. The remuneration of Contractor employees for lost time due to weather or other allowable causes is at the sole discretion of the company and is not an allowable cost under this effort.

2.7.2 When required and directed by the KO, the Contractor shall provide technical support or assistance at Customer locations within the LRC area of responsibility. The impact of this additional Customer support to current workload/capability must be assessed by the Contractor prior to the assistance being provided. If the support or assistance is anticipated to impact cost or mission capability, the Contractor must contact the COR prior to performing support or assistance.

2.7.3 The Contractor shall ensure that all Contractor-generated technical records, reports, files, and other documentation are made available to the KO/COR during the performance of this contract. This Contractor shall obtain KO approval before releasing any information that has been stored, generated, or archived related to this contract to the Contractor’s corporate or other off-site offices, to other Government Activities or Agencies, to other Contractors, or to private parties. This restriction does not apply to contractor data needed to properly execute this effort (e.g. man-hour reporting).

2.7.4 Service Contract Reporting (SCR). Reserved

3.0 Performance Requirements and Standards (Technical Exhibit 3).

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

The Contractor shall provide laundry services to authorized individuals and organizations. All work performed under the contract shall be provided IAW the terms and conditions of the contract and AR 210-130, Laundry and Dry Cleaning Operations.

3.1.1 The Contractor shall clean OCIE for authorized Customers.

Performance Standards (STD)

a) STD: OCIE items (tactical/modular sleep system) shall be cleaned IAW Manufacturer care/label instructions (free of soil, spots, water-soluble stains and fungi) and odor free.

AQL: 95%

b) STD: Items shall be packaged to provide ease of item count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit.

AQL: 95%

c) STD: All items shall be dried (no signs of wetness) IAW with Manufacturer care label/instructions.

AQL: 100%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

e) STD: All items that fail to meet quality standards shall be returned for re-laundering at no additional costs.

AQL: 100%

f) STD: All items turned in for cleaning shall be completed within five (5) business days.

AQL: 100%

3.1.2 The Contractor shall provide laundry services for Warrior Club.

Performance Standards

a) STD: All linens (table napkins, table cloths and table skirts) shall be laundered IAW Manufacturer care label and instructions (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms), odor free.

AQL: 95%

b) STD: All linens shall be dried (no signs of wetness) IAW Manufacturer care label/instructions.

AQL: 100%

c) STD: All finished linen shall be folded and bundled ten (10) each tablecloths, ten (10) each table napkins, and five (5) each table skirts by sizes.

AQL: 95%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

e) STD: All items turned in for laundry shall be completed within five (5) business days.

AQL: 100%

3.1.3 The Contractor shall provide laundry services for In/Out Processing.

Performance Standards

a) STD: All linen (table napkins, table cloths and table skirts) shall be laundered IAW Manufacturer care label and instructions (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms), odor free.

AQL: 95%

b) STD: All linens shall be dried (no signs of wetness) IAW Manufacturer care label/instructions.

AQL: 100%

c) STD: All finished linen shall be folded and bundled ten (10) each sheets, ten (10) each table pillowcases, and five (5) each blankets.

AQL: 95%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

e) STD: All items turned in for laundry shall be completed within five (5) business days.

AQL: 100%

3.1.4 The Contractor shall provide laundry services for 1-509th IN REG Uniforms.

Performance Standards

a) STD: All uniforms (tops and bottoms) shall be laundered IAW Manufacturer care label and instructions (free of soil, spots, water-soluble stains, bacteria, fungi, and other microorganisms), odor free.

AQL: 95%

b) STD: All uniforms shall be dried (no signs of wetness) IAW Manufacturer care label/instructions.

AQL: 100%

c) STD: All finished uniforms shall be folded and bundled ten (10) each tops, and ten (10) each bottoms.

AQL: 95%

d) STD: Finished products shall be protected from any contaminants that would require items to be re-laundered.

AQL: 100%

e) STD: All items turned in for laundry shall be completed within five (5) business days.

3.1.5 The Contractor shall pickup/deliver linen, textile garments, OCIE and fabrics at designated location(s) IAW Technical Exhibit 2.

Performance Standards

a) STD: The Contractor shall pickup and return all linen, textile garments OCIE and fabrics to designated locations IAW Technical Exhibit 2 in like-item bundles.

AQL: 100%

b) STD: The Contractor shall maintain accountability of Government-owned items.

3.1.6 The Contractor shall provide repairs to individual garments and organizational items.

a) STD: The Contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the laundering process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry cleaning ticket.

AQL: 100%

b) STD: Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article.

AQL: 95%

c) STD: Claims for lost or damaged items shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

AQL: 95%

3.1.7 The Contractor shall provide Transportation Services.

a) STD: All laundry is checked for count, condition and identity by the contractor and the customer

AQL: 100%

b) STD: All cleaned laundry items shall be transported separately, in different transportation carts, from items to be cleaned.

AQL: 100%

c) STD: Pickup and delivery of laundry between 8:00 a.m. and 1:00 p.m.

AQL: 100%

d) STD: Vehicle shall be large enough to accommodate large quantities of items to be serviced. Vehicle must be enclosed to prevent contamination of laundered items. Vehicles will be maintained in a clean condition including the exterior of the vehicle.

AQL: 100%

e) STD: Vehicles shall have company logo displayed on both sides of the vehicle.

AQL: 100%

3.2 Administrative Procedures

3.2.1 Verification of Quantities: The Contractor shall meet with the COR no later than the 4th working day of each month to reconcile the count of services rendered during the preceding month. Once the reconciliation is complete and both parties are in agreement, the Contractor shall submit a proper invoice, for payment to the paying office specified in the contract.

3.2.2 The Contractor shall develop an abstract; listing all items received from the customer, a space to enter the date, the individual’s organization, quantity of each item picked up, total number of all items, and the daily total of each item. The abstract shall be completed in triplicate not later than the close of business on Tuesday of each week. The Contractor shall retain the original copy of the abstract, one copy shall be provided to COR with a copy of completed DA Forms 1974 listed in the abstract attached. The Contractor shall ensure all copies of the completed DA Form 1974 or locally produced laundry invoice list is furnished to the Contractor, COR and customer.

3.2.3 Loss/Shortages: The Contractor shall be responsible for all shortages and losses.

3.2.4 Laundry Facility Signs: Reserved

3.2.4.1 The Contractor shall not drop off items if there is no organizational representative available to verify quantities received and if the representative receiving the items is not on a signature card.The contractor along with the customer shall inventory all items dropped off. The Contractor shall notify the COR if a representative is not available.

3.2.5 Lost and Found Property: The Contractor shall ensure all articles of personal or monetary value found by Contractor employees are promptly turned in to the COR.

3.2.6 Unclaimed Items: Government property submitted to the Contractor for processing which has been in the hands of the Contractor unclaimed for a period of 30 calendar shall be reported to the COR. The Contractor shall be reimbursed for the cost of laundry services at the rate prescribed in the schedule for the unclaimed items.

4.0 Special Requirements.

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations for this effort.

4.1 Security and Safety.

4.1.1 Physical Security, Anti-terrorism & Operations Security.

4.1.1.1 Neither the Contractor nor any of its employees will disclose, or cause to be disclosed, any information concerning operations which could result in or increase the likelihood of the possibility of a breach of the activity's security or interrupt the continuity of operations. Additionally, the Fort Polk Public Affairs Office (PAO) is the only official spokesperson for the Installation. No information regarding performance of this contract will be released to the media without prior approval of the PAO, KO or their authorized representative(s).

4.1.1.2 Contractor shall secure and safeguard all Army property.

4.1.1.3 Upon notice to proceed date, the Contractor will request and obtain CACs and badges required for personnel to access work locations. Specific Contractor security access requirements are outlined in the Contract Security Classification Specification, DD Form 254, and the respective Government Trusted Agent (TA) will be responsible for approving and facilitating Contractor acquisition of Contractor CACs and badges through the Contractor Verification System and local security offices. Temporary employees (employed 90 calendar days or less) will be allowed access as long as they have a visitors badge and comply with Installation policy. Once a Contractor is no longer eligible to perform work on a contract, the CAC must be turned in to the Government (e.g., Trusted Associate Sponsorship System (TASS) Trusted Agent). CACs cannot be transferred between contracts.

4.1.1.4 As requested by the KO the Contractor will remove, at no additional cost to the Government, any employee who endangers operational or national security. The Contractor is reminded that the Government has the right to exclude individuals from its facilities. If this action results in any employee being unable to perform his/her duties, the Contractor shall replace him/her at no additional cost to the Government.

4.1.1.5 The Contractor’s employees will comply with applicable Installation/Facility access including local security policies and procedures (provided by the Government Representative). The Contractor shall also provide all information required for background checks to meet Installation access requirements to be accomplished by the Installation Provost Marshal Office, Director of Emergency Services, or Security Office. The Contractor workforce will comply with all personal identity verification requirements. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or Installation change, the Government may require changes in Contractor security matters or processes.

4.1.1.6. Contractors must provide an access roster to Directorate of Emergency Services (DES), Physical Security Office of all employees monthly or when any personnel change occurs for access to Fort Polk.

An access roster will also be furnished to the Security and Intelligence Division (S&ID), Directorate of Plans, Training, Mobilization, and Security (DPTMS) quarterly or upon request. Access rosters must be forwarded by the COR to the visitors control center using a specific format electronically from a Government computer. All personnel employed under this contract will adhere to all Fort Polk access control policies which include, weapons registration, transportation of weapons on the installation, access control policies, use of installation passes and ID cards and the operation of motor vehicles.

4.2 Phase-In/Phase-Out (PI/PO). Reserved

4.3 Government Furnished Property and Services.

4.3.1 RESERVED

4.3.2 The Contractor shall be liable for the loss, damage or destruction except for fair wear and tear, of Government property. The Contractor shall repair or replace any item damaged while in his/her possession. Repairs or replacements shall be accomplished using supplies and materials of the same quality, color, texture and colorfastness as the original manufacturer. Claims for lost or damaged items of clothing shall be resolved within ten (10) business days following the date the claim is received by the Contractor.

4.4 Environmental Requirements.

4.4.1 The Contractor shall be knowledgeable of, and comply with, all applicable local, Installation, Federal and State Environmental laws and regulations (note: roads and highways are considered public throughways).

4.4.2 The Contractor shall use bio based cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the COR.

4.4.3 The Contractor shall ensure their vehicles do not drip fuel, grease, oil or other environmentally hazardous components on the Installation. Where dripping occurs, the Contractor shall place drip pans to catch the dripping material and discard of it IAW 40 Code of Federal Regulation (CFR) Parts 262-268.

4.5 Quality.

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.5.1 Quality Control.

4.5.1.1 Quality Control is the responsibility of the Contractor. The Contractor shall develop a Quality Control Plan and maintain an effective Quality Control Program to ensure services are performed IAW the Indefinite Delivery Indefinite Quantity (IDIQ) contract and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor can assure himself/herself that their work complies with the requirement of the contract.

4.5.1.2 The finalized QCP will be accepted by the Contracting Officer (KO) at the time of the award.

4.5.1.3 The KO may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the KO. Any modifications to the program during the period of performance shall be provided to the KO for review NLT ten (10) business days prior to the effective date of the change.

4.5.1.4 The QCP shall be subject to the Government’s review and approval. The Government may find the QCP "unacceptable" whenever the Contractor’s procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within ten (10) business days from receipt of notice that the QCP is found "unacceptable."

4.5.1.5 The Contractor shall be responsible for costs associated with any re-work that is due to incomplete, incorrect, or improper tasks performed by its personnel. The Contractor will implement a tracking system that accounts for its re-work separately from re-work that is not caused by the Contractor personnel.

4.5.1.6 The QCP shall include, as a minimum, the following:

4.5.1.6.1 A comprehensive program to plan and deliver quality services to the Government.

4.5.1.6.2 The personnel, either by name or position title, the Contractor intends to use for controlling quality, instructions, and the authority given to these Contractor personnel.

4.5.1.6.3 An inspection system covering all services required by this contract.

4.5.1.6.4 Methods for identifying deficiencies in the quality of services performed to prevent the level of performance from becoming unacceptable and address processes for corrective actions.

4.5.1.6.5 The Contractor shall comply with Federal, State, Local and Department of Health regulations, and the Center for Disease Control (CDC) and the Healthcare Infection Control Practices Advisory Committee (HICPAC) regulations.

4.5.2 Quality Assurance.

4.5.2.1. Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards and contract quality requirements are met. “Contract quality requirements” means the technical requirements in the contract relating to the quality of the product or service and those contract clauses prescribing inspection, and other quality controls incumbent on the contractor, to ensure the product or service conforms to the contractual requirements. It defines how the performance standards will be applied, the frequency of surveillance, the performance threshold, and deductions, if applicable.

When an observation indicates defective performance, the government will require the contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute contractor concurrence with the observation, only that the contractor has been made aware of the defective performance.

4.5.3 Non-Conforming Performance

4.5.3.1. Non-Conforming Performance. Nonconformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications or the services are defective in some manner. All instances of nonconformance will be documented via a Nonconformance Report (NCR) Worksheet and the Contracting Officer may notify the Contractor of the nonconforming performance via letter (NCR).

Resolution of nonconformance discovered at the subcontractor level will be addressed with the prime contractor.

4.5.3.2. The NCR identifies non-conformance with a contract requirement and may request Contractor corrective action with the purpose to correct the immediate non-conformance and also prevent recurrence.

If required, the Contractor shall reply in writing their corrective action plan prior to the suspense date.

The response shall include an explanation for the unsatisfactory performance, corrective action(s) taken, and procedures to preclude recurrence. Non-conformance will be tallied for Contractor Performance Assessment Rating (CPAR) reporting periods and the results of the data will be used to substantiate objective ratings of contractor performance. The corrective action plan must be accepted by the government prior to implementation. The Government will follow-up after implementation for corrective action validation and recommendation to the contracting officer for closure.

4.5.3.3. The COR will notify the Contractor, in person, each time a non-compliance is observed. Upon completion of the surveillance inspection, the Contractor Representative will be provided a copy of the checklist to acknowledge deficiencies. The acknowledgement is not intended to indicate agreement with the evaluation findings, but serve as documented evidence that the contractor was notified at the time of inspection.

4.5.3.4. Non-conformances shall be classified as: Level I (Minor), Level II (Major) or Level III (Critical).

4.5.3.5. Level I (Minor). A non-conformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services.

4.5.3.6. Level II (Major). A non-conformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose.

4.5.3.7. Level III (Critical). A non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital mission; is for a repeated or uncorrected level II NCR; or is for a non-responsive contractor to a level II NCR.

5.0 Deliverables.

Deliverable

Frequency # of Copies Medium/Format Submit To

QCP

Para. 4.5.1.2

At time of Award One (1) each Portable Document Format (PDF) or Microsoft (MS) Word

COR and KO

Modifications to QCP Para. 4.5.1.3

Ten (10) Business Days Prior to the Effective Date of the Change

One (1) each PDF or MS Word

COR and KO

Revised QCP Para. 4.5.1.4

Within ten (10) Business Days of Receipt of the Notice that the QCP is found “Unacceptable”.

One (1) each PDF or MS Word

COR and KO

Organizational Chart (to include contact information) for the PM and their Alternate and Replacements Para. 2.5.3.1

Ten (10) Business Days Prior to Contract Start Date or ten

(10) Business Days prior to the start date of any Replacements.

One (1) each PDF or MS Word

COR and KO

Antiterrorism Level I Awareness Training Para. 2.6.1.4

Within five (5) Calendar Days after completion of training by all employees within thirty (30) calendar days of completion of training by all Employees and subcontractor personnel on a recurring annual basis.

One (1) each PDF or

COR and KO

Laundry List Form Para. 3.2.2

Every Tuesday 3 copies 1-Contractor

1-COR

1-Customer

COR and KO

Access Roster Para. 4.1.1.6

Monthly or When personnel change

Quarterly or upon request

3 copies

1-DES

1-COR

1-DPTMS

PDF or MS Word

COR and KO

Level 1 OPSEC Awareness Training Para. 2.6.1.5

Within thirty (30) calendar days of their reporting for duty and annually thereafter

One (1) each PDF or MS Word

COR and KO

Verification of Quantities Para. 3.2.1

4th business day of each month

2 copies 1-contractor

1-COR

PDF or MS Word

COR and KO

Sexual Harassment and Sexual Assault Training Para. 2.6.1.9.

An attendance roster of the training shall be provided upon request.

One (1) each PDF or

COR and KO

6.0 Related Documents.

6.1 Regulations, Applicable Directives, Publications.

AD 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for un-cleared contractors

AR 70-13 Management and Oversight of Service Acquisitions

AR 190-11 Physical Security of Arms, Ammunition, and Explosives

AR 190-13 The Army Physical Security Program

AR 190-45 Law Enforcement Reporting

AR 190-51 Security of Unclassified Army Resources (Sensitive and non-sensitive)

AR 210-130 Laundry and Dry Cleaning Operations

AR 525-13 Antiterrorism

AR 710-2 Supply Policy Below the National Level

AR 735-5 Property Accountability Policies

DA PAM 710-2-1 Using Unit Supply System (Manual Procedures)

DFARS 201.602-2 Contracting Officer’s, Responsibilities

DoD 4145-19-R Storage and Materials Handling

DoDD 5500.7-R Joint Ethics Regulation

DoDI 5000.72 DoD Standard for Contracting Officer’s Representative (COR) Certification, and Defense Federal Acquisition Regulation Supplement

FAR 42.5 Post Award Orientation

FIPS PUB Number 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

HSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors

OMG Guidance M-05-24 Implementation of Homeland Security Presidential Directive (HSPD) 12- Policy for a Common Identification Standard for Federal Employees and Contractors

7.0 Definitions and Acronyms

7.1 Definitions

7.1.1 Acceptable Quality Level (AQL). The maximum percent defective or the maximum number of defects per hundred units, or the number of defects that can be considered satisfactory on the average. It is also the allowable variance from a standard before the Government will reject a specific service.

7.1.2 Accountability. The obligation of the Contractor to be responsible for and to keep a system of records of all property in their possession.

7.1.3 Clean. Laundered articles are dry and free of visible soil, lint, and body, chemical and other objectionable odors. Spots and stains are removed where possible to do so without damaging the fabric.

7.1.4 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the Prime Contractor.

7.1.5 Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

7.1.6 Contracting Officer's Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

7.1.7 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

7.1.8 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

7.1.9 Dry. Laundered articles that are not wet; lacking natural oiliness or moisture; dry to the touch.

7.1.10 Dry Cleaning. Professional cleaning of clothes and other fabrics by immersion in dry cleaning (chemical) solvents and use of mechanical action. Dry cleaning may include pre-spotting and use of soaps and synthetic detergents required to remove soil and stains. All items received for dry cleaning shall be pressed in accordance with industry standards. The Contractor may subcontract dry cleaning work to existing commercial or institutional facilities engaged in this work.

7.1.11 Files/Records/Documents. Documentary materials, regardless of physical form or characteristic, created or received by the Contractor in pursuance of Federal Law or in connection with the transaction of public business.

7.1.12 Government Facilities. Buildings or structures, in whole or in part, furnished by the Government and…