PWS - Lab Coat Cleaning - Laundry Service - 4 APR 25.pdf

PERFORMANCE WORK STATEMENT (PWS)

United States Army Criminal Investigations Laboratory

Lab Coat Cleaning – Laundry Service

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide industrial laundry services for the United States Army Criminal Investigations Laboratory (USACIL). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform laundry services. The contractor shall perform to the standards in this contract. USACIL will provide a single laundry collection point and provide access to the contractor for pick-up and delivery.

1.2. Background: The USACIL performs forensics services for the Department of Defense.

Commercial industrial laundry services for laboratory coats are required to support a forensic laboratory.

1.3. Objectives:

1.3.1. The Contractor shall accomplish USACIL laboratory coat services by providing on-site visits, off-site cleaning (white), repair rips and tears and returning cleaned coats to USACIL.

1.3.2. USACIL Laboratory Coats shall be returned on individual hangars and wrapped in individual plastic bags. This is required to reduce cross contamination.

1.4. Scope: Provide laundry services for USACIL laboratory coats.

1.4.3. Service Level. The Contractor shall deliver USACIL laboratory coats clean and white with no rips or tears, on hangers and placed in clear bags. (i.e., approximately 70 coats a month).

Perform onsite visits, inventory dirty lab coats, confirm listed quantity and sign Inventory Pick-up List. Transport lab coats to vendor’s site, clean and repair USACIL laboratory coats.

Individually hang and wrap cleaned lab coats in plastic. Return USACIL laboratory coats to USACIL within 7 days and fill in quantities on the Inventory Delivery List.

1.4.1. Service Schedule. The Contractor shall deliver cleaned lab coats and pick-up dirty ones each Wednesday before 2:00pm eastern standard time.

1.5. Period of Performance: Base year plus two option years:

Base Year 01 AUG 25 – 31 JUL 26 Option Year I 01 AUG 26 – 31 JUL 27 Option Year II 01 AUG 27 – 31 JUL 28

1.6. General Information

1.6.1. Quality Control : The contractor shall engage in an effective quality control program to ensure services are performed in accordance with this PWS. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. A copy of the Contractor’s basic Quality Control Plan shall be provided to the Contracting Officer for approval not later than 10 calendar days after receipt of award. An updated copy shall be provided to the Contracting Officer and COR as changes occur.

1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the quality assurance surveillance plan. These standards primarily focus on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. The standards define how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3. Recognized Holidays: The contractor is not required to perform services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

1.6.4. Hours of Operation: The Contractor shall deliver cleaned items each Wednesday before 2:00pm Eastern Standard Time. The contractor is responsible for conducting business between the hours of 0900-1500 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5. Place of Performance: The work to be performed under this contract will be performed at the United States Army Criminal Investigations Laboratory (USACIL) – located on Gillem Enclave, Forest Park GA. Deliveries are made to Building 925, 4930 North 31st Street, Forest Park GA 30297.

1.6.6. Type of Contract: Mission and Installation Contracting Command, Fort Gordon, GA intends to negotiate/award a sole-source firm fixed contract services listed in this PWS. The specific terms of the agreement fall under the quote specifications.

1.6.7. Security Requirements: Contractor personnel performing work under this contract does not require a personal security clearance.

1.6.7.1. Installation Access: All contractor employees, including subcontractors, shall comply with applicable installation and facility access security policies and procedures at all work and TDY locations. All contractors and subcontractors will be issued an Installation Pass issued through the Automated Installation Entry (AIE) Security System to access the installation. The Gillem Enclave military installation is a limited access post. Unscheduled gate closures by the military police may occur at any time. In accordance with Army Regulation 525-13, paragraph 5-

19, all prospective contractors will undergo a verification process by the installation Provost Marshal Office, Director of Emergency Services to determine the trustworthiness and suitability prior to being granted access to federal property. This will be accomplished using the National Crime Information Center (NCIC) Interstate Identification Index (III). This is the minimum baseline background check for entrance onto Army Installations for non-CAC holders to include entrance of visitors (Ref AR 190-13, paragraph 8-2). All personnel entering or exiting the installation may experience a delay due to vehicle inspections, registration checks, verification of seat belt use, etc. All vehicles and personnel are subject to search and seizure. The search and seizure provisions shall apply to contractor personnel while within Fort Gordon's area of jurisdiction. Contractor personnel shall comply with all entry control requirements and security policies/procedures in effect. Security procedures may change without notice.

1.6.7.1. Physical Security: N/A.

1.6.7.2. Key Control: N/A.

1.6.7.3. Lock Combinations. N/A.

1.6.7.5. Training. Contractors may be required to complete Anti-terrorism (AT)/Force Protection (FP)/Operations Security (OPSEC) and IWATCH training prior to arrival or within 30 days of arrival and complete on-going training as needed. The training websites will be listed in the contract cover sheet.

1.6.6. Special Qualifications: None.

1.6.7. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.8. Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.9. Key Personnel:

The follow personnel are considered key personnel by the government: Contract manager/Alternate contract manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 5:00 p.m, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.10. Identification of Contractor Employees: The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.11. Contractor Travel: Contractor Employee travel and labor expenses will be covered under the terms of the contract.

1.6.12. Other Direct Costs: NA

1.6.13. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.14. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.15. PHASE IN /PHASE OUT PERIOD: NA

1.6.16. Supervision of Contractor Employees: The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract.

Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.6.17. Safety. Contractors will be expected to conform to the USACIL requirements for employee safety including, but not limited to, OSHA, post fire safety requirements, general laboratory safety protocols, etc.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. ASCLD-LAB. American Society of Criminal Laboratory Directors- Laboratory Accreditation Board. The certifying board under which the United States Army Criminal Investigations Laboratory (USACIL) maintains certification.

2.1.2. CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.7. ISO. Certifying body under which the laboratory has certification.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9 N.I.S.T. National Institute of Standards and Technology.

2.1.10. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.11. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.15. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.15. WORK WEEK. Is defined as Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DNA Deoxyribonucleic Acid DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact

PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: Not applicable.

3.2. Facilities: The Government will provide the necessary space for the contractor to deliver and pick-up laundry.

3.3. Utilities: Not applicable.

3.4. Equipment: Not Applicable.

3.5. Materials: The Government will provide USACIL owned Laboratory Coats to be cleaned for the performance of this PWS. USACIL laboratory coats are property of the Government.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Secret Facility Clearance: NA

4.3. Materials: NA.

4.4. Equipment: NA.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide commercial industrial laundry services.

Included are the costs for any materials which need to be repaired and the consumables needed to perform the maintenance and cleaning services during the covered period. Repairs include the cost of the parts and labor associated with the repair. A support line is also available for use by the customer in troubleshooting possible delivery or service problems. The contractor shall provide detailed monthly report of laundry services completed with invoice. The contractor shall verify the count of dirty lab coats picked up and delivered after laundry with the USACIL provided Inventory Delivery List located at the pick-up and delivery point.

5.2 Task Heading: N/A

5.3 CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website.

The specific formats for the XML direct transfer may be downloaded from the website.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all DoD, Army, DACID and USACIL applicable regulations, publications, manuals, and policies and procedures when performing all services pursuit to this SOW and contract.

NUMBER DATE DESCRIPTION MANDATORY

AR 200-1 Dec 07 Environmental Protection X AR 385-10 Jul 23 Army Safety Program X EM-385-1-1 Aug 11 Safety and Health

Requirements Manual X

OSHA All OSHA guidelines X

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements

7.2. Attachment 2/Technical Exhibit 2 – Deliverables & Deliverable Schedule

7.2. Attachment 2/Technical Exhibit 2 – Inventory Delivery List

TECHNICAL EXHIBIT 1

Performance Requirements Metrics

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective STANDARDS PERFORMANC

E THRESHOLD

Method of Surveillance

Incentive (Positive and/or Negative)

PRS #1.

PWS 1.6.17 Conforms to applicable safety directives

All safety protocols including, but not limited to, OSHA and general laboratory safety, etc. when performing on-site services.

95% Periodic inspection

Contractor performance will be documented in

CPARS.

PRS # 2.

The contractor shall pick up soiled lab coats each week.

Pick-up completed as scheduled before 2:00pm EST Wednesday

95% Periodic inspection of Inventory Delivery List

Contractor performance will be documented in

CPARS.

PRS # 3.

The contractor shall deliver laundered lab coats each week.

Delivery completed as scheduled before 2:00pm EST Wednesday.

Clean, remove soil, repair rips and tears, and apply bar codes to lab coats upon request.

Deliver coats on hangers and placed in clear bags.

95% Customer feedback.

Periodic inspection of Inventory Delivery List

Payment, monthly rate

PRS # 4.

The contractor shall provide timely notice of delivery schedule issues.

Provide one business day advance notice, accompanied by recommendation of corrective action.

95% Customer feedback.

performance will

PRS #5.

Provide detailed monthly report of laundry services completed with invoice.

Within 2 weeks after the month with invoice

95%

Monthly review of report performance will

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To Inventory Delivery List

Weekly, at the time of pick-up or delivery

1 copy at the pick-up / delivery site

Paper (hard copy)

G-LOG COR

Laundry Services Report

Monthly, with invoice

1 copy at the completion of month

Email

G-LOG COR

TECHNICAL EXHIBIT 3

Inventory Delivery List

Purpose: Accounting of Lab Coats Picked-Up or Laundry Delivered

Date: ________________________

Item Quantity

Picked-Up Quantity Laundered

Quantity Repaired/Stains

Total Quantity Returned

Lab Coats Laundry

Vendor: S-4 LOG COR:

Signature _________________________ Signature _________________________