PWS Janitorial Services-Riverside PCD edit2.docx

Performance Work Statement (PWS) Janitorial Services Riverside National Cemetery (RNC) 22495 Van Buren Blvd., Riverside, CA 92518

1. GENERAL: This is a non-personnel services contract to provide janitorial services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 DESCRIPTION OF SERVICES: RNC is a Green Building Cleaning Certified site. The Contractor shall be International Sanitary Supply Association (ISSA) Cleaning Industry Management Standard (CIMS) certified. Certification shall be submitted with the quote and maintained throughout the contract period. Services shall meet or exceed CIMS performance standards and ensure facilities are clean, sanitary, safe, and presentable at all times.

1.2 BACKGROUND: Riverside National Cemetery serves as a final resting place for our nation’s Veterans and their eligible family members, providing a dignified and respectful environment for memorial services, visitation, and ongoing remembrance. Maintaining a clean, safe, and presentable facility is essential to upholding the cemetery’s mission and preserving the honor and dignity owed to those interred. This requirement ensures the provision of professional janitorial services to maintain administrative buildings, public restrooms and other designated facilities in a manner that reflects the highest standards of cleanliness and professionalism. Services will be performed in accordance with applicable federal, state, and local regulations, as well as National Cemetery Administration (NCA) standards for appearance and operational readiness.

1.3 OBJECTIVES: The objective of this contract is to obtain reliable, high-quality janitorial services that ensure all designated cemetery facilities are maintained in a clean, sanitary, and presentable condition at all times. The contractor shall provide all labor, supervision, equipment, and supplies necessary to perform cleaning services in a manner that meets or exceeds NCA standards, supports a respectful environment for visitors, and promotes the dignified appearance of Riverside National Cemetery.

1.4 SCOPE: The contractor shall provide all labor, supervision, equipment, tools, materials, and supplies necessary to perform complete janitorial services at Riverside National Cemetery. Services include, but are not limited to, cleaning and sanitizing restrooms, offices, conference rooms, visitor centers, and other designated facilities; sweeping, mopping, vacuuming, dusting, and trash removal; replenishing restroom and breakroom supplies; cleaning glass surfaces; and ensuring all work areas are maintained to the standards set forth by the National Cemetery Administration (NCA). Work shall be performed in accordance with applicable federal, state, and local health and safety regulations, and shall be scheduled in a manner that does not interfere with funeral services, memorial ceremonies, or public visitation. The Contractor shall be responsible for safeguarding Government property and ensuring the respectful appearance of all serviced areas at all times.

1.5 PERIOD OF PERFORMANCE: Period of performance is anticipated to be 1 April 2026 – 31 March 2027, subject to contract award.

The period of performance shall be for one (1) Base Year and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 4/1/2026 to 3/31/2027 Option Year I: 4/1/2027 to 3/31/2028 Option Yeat II: 4/1/2028 to 3/31/2029 Option Year III: 4/1/2029 to 3/31/2030 Option Year IV: 4/1/2030 to 3/31/2031

1.6 QUALITY CONTROL: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP shall be delivered to CO by email 15 days post award of contract. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QC system.

1.7 QUALITY ASSURANCE: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.8 RECOGNIZED HOLIDAYS:

New Year’s Day Martin Luther King Jr’s Birthday President’s Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.9 HOURS OF OPERATION: The contractor is responsible for conducting business as described below hours.

1.9.1 Monday through Friday, and Holidays, 7:00 AM – 10:00 PM, contractor will perform duties prescribed in paragraph 5.

1.9.2 Saturday and Sunday, 10:00 AM – 2:00 PM, contractor will perform duties prescribed in paragraph 5.7.

1.9.3 The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. When hiring personnel, the Contractor should keep in mind that the stability and continuity of the workforce are essential.

1.9.4 EMERGENCY:

1.9.4.1 The primary point of contact is the RNC COR for any uncovered situation under this PWS.

1.9.4.2 The contactor will inform the RNC COR of absence within 30 minutes of starting worktime and any time during working hours.

1.9.4.3 In case of injury, contractor shall contact and provide completed Incident Report Form to RNC Safety Officer as soon as possible.

1.9.4.4 All visitor complaints, conflicts, and disputes shall report and submit completed Incident Report Form to RNC COR

1.10 PLACE OF PERFORMANCE: The work to be performed under this contract will be performed at:

Riverside National Cemetery (RNC) 22495 Van Buren Blvd., Riverside, CA 92518

1.11 AREAS OF PERFORMANCE: Services include cleaning of all office spaces, break rooms, janitor’s storage areas, locker rooms, restrooms, and perimeter exteriors for the following areas:

· RNC Administrative Building: bldg# 1001

· RNC Administrative Break Room and Restroom: bldg# 1001

· RNC Information Booth: bldg# 1002

· RNC Public restroom – old staging area: bldg# 1501

· RNC Public restroom – Amphitheatre: bldg# 1502

· RNC Cortege Lane restroom: bldg# 1503

· RNC Memorial Honor Detail Office: bldg# 1504

· RNC Phase 4 maintenance compound and restroom: bldg# 3001

· RNC Phase 5 maintenance compound and restroom: bldg# 3002

1.12 Facility square footage and detailed room descriptions are provided in Attachment 3/Technical Exhibit 3- Facility Data Table

1.13 TYPE OF CONTRACT: The government will award a firm fixed price contract.

1.14 PHYSICAL SECURITY: At the close of each work period, government facilities, equipment, and materials shall be secured. The Contractor shall lock and secure all designated buildings and activate alarm systems after hours. If an alarm system cannot be set, the Contractor shall immediately notify the Contracting Officer’s Representative (COR). Any damages, signs of forced entry, or unusual conditions observed during the performance of work shall be reported to the COR without delay.

1.15 KEY CONTROL: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.16 SPECIAL QUALIFICATIONS:

1.16.1 GREEN BUILDING CLEANING CERTIFICATION: Contractor shall hold and maintain certification from a recognized green cleaning program such as Green Seal, UL ECOLOGO, or ISSA CIMS-Green Building (GB) Standard

1.16.2 CERTIFIED PERSONNEL: Supervisors and cleaning staff shall be trained and certified in environmentally preferred cleaning techniques, including proper dilution control, chemical handling, and sustainable janitorial practices.

1.16.3 USE OF ENVIRONMENTALLY PREFERABLE PRODUCTS:

1.16.3.1 All cleaning chemicals shall meet or exceed U.S. Environmental Protection Agency (EPA) Safer Choice or equivalent green product standards. Non-toxic cleaning products shall be used to clean employees’ lounges, restrooms, office spaces, admin front lobby, and visitor areas. Contact RNC COR or Safety Officer for more information.

1.16.3.2 Chemical products:

· 10 days post award, the contractor shall submit a list of all chemical products including cleaning products such as simply green, Windex, etc. to RNC Safety Officer for approval and storage instruction.

· A new chemical product list shall be presented to the RNC Safety Officer upon change of chemical product for approval and storage instruction.

1.16.4 EXPERIENCE IN NATIONAL CEMETERY OR FEDERAL FACILITY OPERATIONS: Contractor shall demonstrate prior performance in high-visibility, high traffic areas where operations must be conducted without disrupting ceremonial or public activities.

1.16.5 EQUIPMENT COMPLIANCE: Janitorial equipment (e.g., vacuums, floor scrubbers) shall meet Carpet and Rug Institute (CRI) Green Label/Seal of Approval or equivalent low-emission and high-filtration standards.

1.16.6 SECURITY REQUIREMENTS: All employees shall pass background checks.

1.17 POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.18 CONTRACTING OFFICER REPRESENTATIVE (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.19 KEY PERSONNEL: The following personnel are considered key personnel by the government: Contract Manager and Site Supervisor. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30p.m., Monday thru Friday except for Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

Contract Manager: Minimum of five (5) years of experience managing federal facility service contracts of comparable scope, size, and complexity. Proven ability to oversee contract compliance, quality assurance, and reporting requirements. Experience in managing Green Building Cleaning Programs and ensuring compliance with certification standards.

Site Manager: Minimum of three (3) years of experience in supervisory roles for janitorial or facilities maintenance services in high-visibility or sensitive environments. Hands-on experience implementing green cleaning practices, equipment use, and safety protocols in compliance with Green Building Certification standards. Demonstrated ability to manage day-to-day operations, assign work, and supervise staff to ensure adherence to schedules, safety, and performance standards. Proficient in maintaining accurate daily logs, incident reports, and supply inventories.

1.20 IDENTIFICATION OF CONTRACTOR EMPLOYEES: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.21 CONSERVATION OF UTILITIES AND SUSTAINABLE PRACTICES: The Contractor shall conserve all utilities furnished by the Government, including electricity, water, and heating/cooling resources, in alignment with Green Building and sustainable facility management practices. Contractor personnel shall use only the amount of water, energy, and other resources necessary to accomplish assigned tasks, ensuring equipment is powered down and lights are turned off when not in use. Cleaning methods shall incorporate water-efficient techniques, and equipment shall be ENERGY STAR rated or equivalent where applicable. The Contractor shall immediately report any leaks, energy inefficiencies, or equipment malfunctions to the Contracting Officer’s Representative (COR). Wasteful use of resources is prohibited. All activities shall support the RNC’s commitment to environmental stewardship and compliance with federal green procurement requirements.

1.22 PHASE IN/PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the seven (7) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.23 STANDARDS OF CONDUCT: The Contractor and all personnel performing under this contract shall conduct themselves with the highest level of professionalism, courtesy, and respect at all times while on the grounds of Riverside National Cemetery. RNC is a place of honor and reverence; therefore, all actions, language, and appearance must reflect the dignity of the site and its mission to honor Veterans and their families.

1.23.1 Professionalism and Courtesy

All contractor personnel shall always conduct themselves in a professional manner while on RNC grounds. Courtesy and respect shall be shown to visitors, veterans, families, staff, and volunteers. Loud, profane, or offensive language, horseplay, or disruptive behavior will not be tolerated.

Appearance and Identification Contractor employees shall present a neat, clean, and professional appearance. Uniforms or standardized work attire are required and must clearly display the company name and/or logo. All contractor personnel should always wear visible identification badges while on RNC property.

Respect for the Cemetery Environment Contractor personnel shall recognize the solemn nature of RNC as a national shrine. Conduct that may disturb the peaceful environment—including playing radios, using electronic devices without headphones, or engaging in disruptive conversation—is prohibited. Smoking, vaping, or use of tobacco products is only permitted in designated areas, never near public gathering spaces, restrooms, or buildings.

Restricted Areas and Security Contractor personnel shall not enter restricted or unauthorized areas unless specifically directed by the Contracting Officer’s Representative (COR). Contractor personnel are prohibited from tampering with government equipment, alarm systems, IT systems, or other sensitive infrastructure unless work is explicitly authorized under the PWS. All alarms must be set properly before departure from assigned buildings as directed.

Visitor Interaction Contractor personnel are not authorized to provide directions, guidance, or information to cemetery visitors beyond basic courtesy. Any visitor questions shall be directed to RNC staff. Contractor employees shall not engage with visitors while working, in arguments, or disputes with the public.

Prohibited Conduct Possession of firearms, weapons, or explosives (except as authorized by law).

Possession, use, or distribution of alcohol or illegal drugs.

Theft, misuse, or destruction of government or personal property.

Photography or videography on cemetery grounds without prior written approval from the COR. Sleeping, loitering, or personal use of government facilities.

Workplace Conduct and Safety Contractor personnel shall comply with all Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), Department of Veterans Affairs (VA), and National Cemetery Administration (NCA) requirements. Unsafe practices or negligence will not be tolerated.

Failure to Comply Contractor employees who fail to comply with this Standard of Conduct are subject to immediate removal from the cemetery upon request of the COR or Contracting Officer. Repeated violations may be grounds for termination of the contract for cause.

Immediately report any incidents, safety hazards, or suspicious activities to the Contracting Officer’s Representative (COR)

1.24 VISITOR INTERACTION AND FUNERAL SERVICE ETIQUETTE: Riverside National Cemetery is a place of honor, remembrance, and solemn reflection. Contractor personnel shall conduct all activities in a manner that preserves the dignity of the sire and ensures the comfort of families and visitors.

1.24.1 During funeral Services, ceremonies, or any other commemorative events:

Cease all noise or disruptive work within audible or visible distance of the service until it has concluded Maintain a respectful

1.24.2 When interacting with visitors:

Respect and Courtesy All contractor personnel shall treat visitors, veterans, family members, cemetery employees, and other contractors with the utmost respect, courtesy, and professionalism. Contractors must remain mindful that RNC is a national shrine and that many visitors may be in mourning or reflecting quietly.

Limitations on Interaction Contractor personnel shall not provide official information, directions, or guidance.

2. DEFINITIONS AND ACRONYMS

2.1 DEFINITIONS:

2.1.1 CLEAN: Free from dirt or pollution

2.1.2 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3 CONTRACTING OFFICER. A person with authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.4 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such an appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

2.1.5 DISINFECT: to cleanse (a surface, a device, a supply of water, etc.) by destroying, inactivating, or significantly reducing the concentration of pathogenic agents (such as bacteria, viruses, and fungi): to treat (something) with a disinfectant (such as chlorine, hydrogen peroxide, or sodium hypochlorite)

2.1.6 DEEP CLEAN: An act of cleaning something carefully and thoroughly, especially in order to prevent the spread of germs and infection

2.1.7 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.8 DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.9 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal

2.1.10 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property

2.1.11 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.12 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14 SANITIZE: To reduce or eliminate pathogenic agents (such as bacteria) on the surfaces of (something): to make (something) sanitary (as by cleaning or disinfecting)

2.1.15 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.16 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.17 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

CFR Code of Federal Regulations CO Contracting Officer COR Contracting Officer Representative DOD Department of Defense FAR Federal Acquisition Regulation PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1 Facilities: The Government will provide a storage room for supplies and equipment

3.2 Utilities: The Government will provide electricity and water. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning.

3.3 Equipment: The Government Shall provide roll off dumpster for waste disposal and recycling materials.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1 General: The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Janitorial Supplies and consumables

4.2.1 General cleaning agents, disinfectants and sanitizers (must meet Green Seal or equivalent environmentally friendly standards.

4.2.2 Restroom supplies: Toilet paper, paper towels, hand soap, sanitary disposal bags, seat covers, air fresheners.

4.2.3 Breakroom/kitchenette supplies: dish soap, hand soap, paper towels

4.2.4 Trash receptacle liners for various trash bin sizes.

4.2.5 Wet floor signs, caution cones and other safety barriers.

4.2.6 Safety Data Sheets for all chemicals on site.

4.3 Specialty Equipment for Green Cleaning Compliance

4.3.1 Low-moisture carpet cleaning system

4.3.2 Microfiber mop systems

4.3.3 Approved non-Aerosol spray bottles and dispensing systems

4.4 Cleaning Equipment

4.4.1 Commercial grade vacuum cleaners (with HEPA filters)

4.4.2 Floor Cleaning equipment (auto scrubbers, buffers, burnishers, mops, brooms)

4.4.3 Carper extractors and spot cleaning equipment

4.4.4 Window and glass cleaning tools (squeegees, microfiber cloths)

4.4.5 Step ladders or dusting extenders for high dusting

5. PERFORMANCE REQUIREMENTS

JANITORIAL SERVICES CLIN 0001 QTY 12 Months

5.1 General

5.1.1 The contractor shall perform below tasks Monday through Friday, and Holidays.

5.1.2 At 7:00 AM, cleaning tasks shall begin with the Administration Employee Lounge, followed by the Administration Offices.

5.1.3 By 8:00 AM, cleaning tasks shall be completed at the Administration office restrooms and information booth.

5.1.4 By 9:00 AM, cleaning tasks shall be completed at the cortege lane and Amphitheatre restrooms.

5.1.5 Contractors shall arm alarm and disarm alarm building before and after cleaning as required.

5.2 Floor

5.2.1 Sweep, dust, mop, and damp mop all hard-surface floors daily.

5.2.2 Strip, seal, wax, and buff floors quarterly to maintain a polished appearance.

5.2.3 Spot Clean spills and stains immediately.

5.2.4 Caution warning signs such as wet floor, slippery, danger, or caution shall be posted by contractor during cleaning.

5.2.5 A yellow safety chain shall be placed if the area is unsafe or hazardous for entering or exiting.

5.3 WALLS, DOORS, DOORJAMS AND CEILINGS

5.3.1 Walls: The Contractor shall spot-cleans wall surfaces to remove cobwebs, fingerprints, smudges. The Contractor shall sanitize the walls as needed.

5.3.2 Doors (Entrance areas): The Contractor shall clean all glass partitions, interior and exterior glass doors, display cases, directory boards, and draft shields on windows, mirrors and adjacent trim.

5.3.3 Door and Doorjambs: Perform spot cleaning by damp-wiping and polishing unpainted metal doors, washable surfaces of walls, partitions, doors and fixtures, and handrails. Sanitize as needed.

5.3.4 Ceilings: The Contractor shall dust and remove cobwebs from the ceilings, vents, and light fixtures.

5.4 CARPETS AND RUGS

5.4.1 Vacuum all carpeted areas daily

5.4.2 Spot clean stains as they occur

5.4.3 Perform deep carpet cleaning either steam or extraction method quarterly,

5.5 WINDOWS AND GLASS DOORS

5.5.1 Clean interior and exterior surfaces of all windows and glass doors to remove smudges, fingerprints and dirt.

5.5.2 Clean windowsills, frames, and tracks as necessary to maintain appearance.

5.6 DESKS AND OFFICE FURNITURE

5.6.1 Dust and wipe down desks, tables, chairs, and work surfaces weekly

5.6.2 Remove smudges, fingerprints and spills immediately.

5.6.3 Do not disturb papers or personal items on desks.

5.6.4 The Contractor shall vacuum, and damp clean all blinds to remove surface dust, vacuum drapes in place

5.7 RESTROOMS

5.7.1 Saturday and Sunday, the contractor shall clean all public restrooms by 11:00 AM, and shall continue maintenance and servicing of those restrooms through 2:00 PM.

5.7.2 Clean, descale, and disinfect toilets, urinals, sinks, counters, mirrors, and partitions daily

5.7.3 Restock supplies (toilet paper, paper towels, soap) daily or as needed.

5.7.4 Mop restroom floors daily using disinfectant cleaner.

5.7.5 Buff floors weekly.

5.7.6 Remove odors and maintain a sanitary environment at all times.

5.7.7 The Contractor shall empty, clean, disinfect, and re-line all sanitary napkin and all waste receptacles.

5.7.8 Restroom access and closure.

5.7.8.1 Monday through Friday, and Holidays: Open all public restrooms by 9:00 AM and lock all public restrooms by 3:00 PM except Old Staging Area which will remain open 24 hours.

5.7.8.2 Saturday and Sunday: RNC staff will open restrooms at cortege lane and Amphitheatre restroom at 7:00 AM, and contractor will lock all public restrooms by 2:00 PM except Old Staging Area which will remain open 24 hours.

5.7.8.3 Notify RNC COR immediately if coverage is unavailable.

5.8 TRASH AND RECYCLING REMOVAL

5.8.1 Empty waste baskets, recycling bins, and indoor and outdoor receptacles daily.

5.8.2 Replace liners daily.

5.8.3 Dispose of waste in designated dumpsters or recycling facilities.

5.9 SANITATION OF HIGH-TRAFFIC AREAS

5.9.1 Clean and disinfect high-touch surfaces (e.g., door handles, light switches, railings) daily.

5.10 BREAKROOMS AND KITCHENETTES

5.10.1 Wipe down and disinfect all counters, tables and sinks daily.

5.10.2 Clean and sanitize all appliance exteriors, including refrigerators, microwaves, coffee makers, and vending machines.

5.10.3 Spot Clean appliance interiors weekly and perform deep cleaning monthly.

5.10.4 Empty trash and recycling containers daily, replacing liners daily.

5.10.5 Sweep and mop floors daily using an appropriate cleaner.

5.10.6 Restock paper towels, dish soap, and other consumable supplies as needed.

5.11 JANITORIAL STORAGE AREA

5.11.1 Maintain janitorial storage area in a clean and organized condition

5.11.2 Use only approved cleaning products in accordance with Green Cleaning Certification requirements.

5.11.3 Immediately report any maintenance issues, damage, or safety hazards to the COR

5.12 MISCELLANEOUS AREAS

5.12.1 Ashtrays: The Contractor shall remove ashes and debris from cigarette butt receptacles and place in a nonflammable container. Ashtrays shall be damp wiped to remove all ashes; washed with hot, soapy water as needed.

5.12.2 Water Fountains: The Contractor shall empty, rinse, and sanitize drinking fountains, water coolers, the hot/cold water dispensers with a germicidal type of detergent. The Contractor shall re-stock those water coolers with cups, where dispensers are provided

5.12.3 Polish Metal: The Contractor shall polish the brass and other metal, aluminum, stainless steel hardware on doors, push bars, and the kicking plates.

5.12.4 Unoccupied Rooms: Cleaning of unoccupied rooms should be performed daily to remove dust from all surfaces, the restroom should be cleaned, and the commode flushed to prevent hard water deposits.

5.12.5 Information Technology (IT) Closets: The Contractor shall coordinate with the COR or Security Staff to gain access to these secured areas in order to sweep and dust mop floors monthly. The Contractor shall not use any type of liquids, vacuums or duster in these closets. The Contractor shall not unplug any IT equipment unless performed by IT staff. To maintain the proper air temperatures in the IT rooms, the entry doors shall not be left open.

5.12.6 Parking Lots and Sidewalks: The Contractor shall sweep weekly, remove all cigarette butts, and oil spots or stains from the parking lot (within 25 feet of the building) with a dry-cleaning agent and/or pressure wash with degreaser chemical. Power sweepers must be equipped with a vacuum dust control system.

5.12.7 Entrance Area: Sweep landing, steps, sidewalk of front entrance area, clean the walk-off mats, hose off as required, and remove standing water. The Contractor shall damp-mop the entrance and lobby floors during inclement weather. Trash containers located inside and outside of entrances shall be emptied.

5.12.8 TASK FREQUENCIES & STANDARDS TABLE

6. APPLICABLE PUBLICATIONS

6.1 OSHA- Occupational Safety and Health Administration Standards, 29 CFR Parts 1910 and 1926 General Industry Safety and Health Regulations

6.2 EPA- Environmental Protection Agency Guidelines for Green Cleaning and Safe Chemical Use

6.3 Americans with Disabilities Act (ADA)- Accessibility and safety considerations

6.4 VA Directive 0057 – Environmental Management Program

6.5 VA Handbook 7610- Master Construction Specifications for Janitorial Services

6.6 Green Seal GS-37 – Cleaning Products for industrial and institutional use

6.7 Green Seal GS-42 – Commercial and Institutional Cleaning Services Standard

6.8 CDC- Centers for Disease Control and Prevention Guidelines for Cleaning and Disinfection

6.9 California Code of Regulations (CCR) Title 8 – Occupational Safety and Health Standards

6.10 California Health and Safety Code Division 104- Environmental Health Regulations for Cleaning, Disinfecting and Waste Disposal.

6.11 Riverside County Department of Environmental Health- Wastewater, sanitation and cleaning chemical disposal requirements

6.12 City of Riverside Public Works – Refuse and recycling guidelines

6.13 National Cemetery Administration (NCA) Operational Standards and Measures Guidebook

7. TECHNICAL EXHIBITS

7.1 Attachment 1/Technical Exhibit 1 - Performance Objectives Summary

7.2 Attachment 2/Technical Exhibit 2- Deliverables Table

7.3 Attachment 3/Technical Exhibit 3- Facility Data Table

7.4 Attachment 4/Technical Exhibit 4- Daily Restroom Checklist

7.5 Attachment 5/Technical Exhibit 5 – Janitorial Services Checklist

7.6 Attachment 6/Technical Exhibit 6 – RNC Site Map

7.7 Attachment 7/Technical Exhibit 7 – RNC Incident Report Form

Attachment 1/Technical Exhibit 1 Performance Requirements Summary (PRS) – Janitorial Summary

Attachment 2/Technical Exhibit 2 Deliverables Table

Attachment 3/Technical Exhibit 3 Facility Data Table

Attachment 4/Technical Exhibit 4 Daily Restroom Checklist Restroom location:

DATE

CLEAN DAILY

Mirrors

Sinks

Toilets

Floors

Trash Emptied

CLEAN WEEKLY

Light Fixtures

Soap Dispenser

CLEAN MONTHLY

Heat/Air Vents

Walls and Doors

Stall Partitions

Air Freshener Dispenser

CHECK DAILY (Replenish as necessary)

Towels

Toilet Paper

Soap

Air Freshener

Work Completed by

Work Inspected by

Attachment 5/Technical Exhibit 5 Janitorial Services Checklists

Attachment 6/Technical Exhibit 6 RNC Site Map

Attachment 7/Technical Exhibit 7 image2.png image3.png image1.png