Performance Work Statement

Internment Uniform Cleaning and Maintenance

National Cemetery Administration

Miramar National Cemetery

09/22/2026

PWS for Internment Uniform Cleaning and Maintenance Services

1. General

1.1 Introduction

The mission of Miramar National Cemetery is to honor eligible Veterans, active-duty Service Members, and eligible family members with final resting places in national shrines and with lasting tributes that commemorate their service and sacrifice to our Nation. Maintaining a professional appearance and clean functional uniforms supports the high level of safety, appearance and standards of the National Cemetery Administration. This acquisition is essential to maintain continuous cemetery operations.

1.2 Objective

To maintain the National Cemetery Administration’s (NCA) Operational Standards and Measure 2.1a: Personnel wear appropriate uniform in accordance with NCA’s Directive 3012 (NCA Uniforms and Personal Protective Equipment).

1.3 Scope of Work

Miramar National Cemetery requires mobile bi-weekly door-to-door pickup and delivery, documentation, cleaning, repair, maintenance, and alteration services of internment uniforms for employees at Miramar National Cemetery.

1.4 Background

Miramar National Cemetery is dedicated to honoring eligible Veterans, active-duty Service Members, and their families with dignified final resting places and lasting tributes that commemorate their service and sacrifice to our Nation. As part of our ongoing mission to provide exemplary service and maintain the high standards of a national shrine, it is essential to display a clean working uniform appearance.

1.5 Recognized Holidays

The Cemetery will be open on one day of every HOLIDAY/three day weekend. These days are listed below. Additional work hours may be authorized for the convenience of the Contractor upon written approval of the COR(s). The contractor is not required to perform services on holidays.

January: New Year’s Day

January: Martin Luther King Jr.’s Birthday February: Washington’s Birthday May: Memorial Day June: Juneteenth July: Independence Day September: Labor Day October: Columbus Day November: Veterans Day November: Thanksgiving Day December: Christmas

1.6 Hours of Operation

The contractor is responsible for conducting business between the hours of 08:30am and 4:30pm Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7 Type of Contract: The government will award a firm-fixed price contract.

1.8 Contracting Officer’s Representative (COR)

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

- assure that the Contractor performs the technical requirements of the contract.

- perform inspections necessary in connection with contract performance.

- maintain written and oral communications with the Contractor concerning technical aspects of the contract.

- issue written interpretations of technical requirements, including Government drawings, designs, and specifications.

- monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies.

- Coordinate availability of government furnished property, and provide site entry of Contractor personnel.

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or contract work statement modifications.

1.9 Period of Performance: The period of performance of this contract is for a base year and four (4) option years.

1.10 Place of Performance: Miramar National Cemetery, 5795 Nobel Drive, San Diego, CA, 92122.

2. Specific Requirements/Tasks

2.1 GENERAL

The contractor shall provide all management, permits, tools, supplies, equipment and qualified personnel necessary to provide cleaning, repair, maintenance, and alteration services.

Authorized internment uniforms consist of seven (7) working pants, seven (7) working shirts and one (1) jacket. Total number of employees is seventeen (17).

2.2 CLEANING SERVICES

2.2.1 Task 1: Provide Cleaning Services

2.2.1.1 Uniforms shall be cleaned and pressed bi-weekly.

2.2.1.2 Jackets shall be cleaned and pressed semi-annually.

2.2.1.3 Services shall be provided in accordance with industry standards and in a manner that maintains the quality and appearance of the uniform.

2.2.1.4 Items shall be returned odor, stain, and wrinkle free.

2.2.1.5 Government will deposit soiled articles into Contractor provided laundry bags for Contractor retrieval.

2.2.1.6 All items shall be returned on hangars, wrapped in protective plastic covering as appropriate, with Contractor provided laundry bag attached.

2.2.1.7 Pick-up and drop-off shall occur at Miramar National Cemetery Maintenance Building every Monday and

Thursday between 8:30 am and 4:00 pm. *NCA standards require strict adherence for Cemetery staff so it’s essential that the schedule is adhered to.

2.2.1.8 The Contractor shall pick up and drop off on next workday if Monday or Thursday fall on a Federal Holiday.

2.2.1.9 Contractor shall coordinate with the COR for all pick up and drop offs.

2.2.1.10 Contractor shall verify the COR’s account of the articles prior to leaving.

2.2.1.11 The COR will verify that all items previously picked up by Contractor have been returned on the next pick up and drop off scheduled day.

2.2.1.12 The Contractor shall provide receipts or an equivalent means of capturing the nature of services, quantity of items, condition of items, if applicable, to the COR.

2.2.1.13 Upon inspection by the COR, any items found to be unacceptable shall be re-cleaned or replaced at no additional cost to the Government.

2.2.1.14 The COR will notify the Contractor’s representative at the next drop-off/pick-up after the unsatisfactory condition is discovered.

2.2.1.15 Missing or replacement items shall be dropped off once located, at no additional charge to the Government.

2.2.1.16 Articles that are missing for ten (10) days or longer shall be considered lost and the Contractor shall reimburse the Government the exact cost of the item(s).

2.2.1.17 Repairs shall be made at no cost to the government for Contractor caused damages such as, but not limited to, minor tears, holes, damaged and/or missing buttons and snaps.

2.2.1.18 Contractor shall be responsible for creating and maintaining their own records pertaining to this contract.

2.2.1.19 The Contractor shall provide a point of contact (POC) and a list of all personnel who will perform pick-ups and drop-offs. All personnel shall possess a valid form of government issued identification while at Miramar National Cemetery.

2.2.1.20 The Government will provide temporary access to the Miramar National Cemetery loading or designated areas for one vehicle to pick-up/drop-off various uniform items. The location will be designated in the employee parking lot. Persons in and on the property, shall comply with the instructions of Miramar National Cemetery, other authorized officials, and posted signs or notices.

3. GENERAL INFORMATION

3.1 QUALITY ASSURANCE. The designated COR will periodically evaluate the contractor’s performance. The COR shall receive from the contractor all deliverable documentation for technical review and evaluation, such as Contractor’s certifications, completed inspection reports, testing and certification results regulatory agency notifications, and facility staff training records.

3.2 PROHIBITED ITEMS. National Cemeteries fall under federal jurisdiction therefore, entering or being on the property, or operating a motor vehicle thereon, by a person under the influence of intoxicating beverages, narcotics, hallucinogenic or dangerous drugs, or marijuana, or the consumption of such beverages or the use of such drugs or marijuana in or on the property is prohibited. Intoxicants, nonprescription narcotics, and other controlled substances (21 CFR Part 1308) are prohibited on the property.

Firearms, other dangerous, or deadly weapons, or explosives, either openly or concealed, except for official purposes are prohibited. According to 18 United States Code, Section 930, “dangerous weapon” means “a weapon, device, instrument, material, or substance, animate or inanimate, that is used for, or is readily capable of, causing death or serious bodily injury.”

3.2 GOVERNMENT REMEDIES. The Contracting Officer shall follow the requirements of FAR 52.212-4, Contract Terms and Conditions-Commercial Items (May 1997), for the contractor’s failure to correct non-conforming services.

Attachment 1

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