PWS IDS Security.docx

PERFORMANCE WORK STATEMENT (PWS)

DACID Gillem IDS Monitoring and Maintenance Contract

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide Intrusion Detection System (IDS)/ Integrated Commercial Intrusion Detection System (ICIDS) monitoring and maintenance service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The Contractor shall provide all necessary personnel, management, equipment, tools, materials, supervision, and other items and services, not identified as Government-Furnished, necessary to perform the maintenance, adjustment, surveying, removal, repair, and replacement services for the Intrusion Detections Systems (IDS/ICIDS) monitoring equipment at DACID facilities on Gillem Enclave. DACID Gillem currently has 10 active alarm zones. These zones include Bldg# 925, Bldg# 925 Arms/Ammo Library, Bldg 925 south, 926, 927, 928, 929, 931,700, and the Forensic Exploitation Department (FXD) Evidence and Explosive shelters. The contractor should anticipate performing monitoring and maintenance on all equipment used to monitor the zones and transmit alarm information. Due to projected organization growth over the duration of this contract, contractor will maintain the ability to expand coverage to more zones (estimated 10% growth in IDS zones over the length of the contract).

The contractor will be paid for actual invoice or catalog price of parts including shipping. Contractor shall exercise diligence in ordering parts.

This Non-Personal Services Contract will encompass the following security system: Intrusion Detection System (IDS). The Contractor shall ensure the IDS/ICIDS monitoring equipment remains in maximum operational status.

1.2 Background: DACID Gillem utilizes IDS- for approximately 10 zones. The current IDS/ICIDS is being monitored by Ft Eisenhower Department of Emergency Services (DES. version may change or be updated over the life of the contract. The Contractor shall provide labor, management, supervision, tools, supplies, equipment, licenses, and transportation required to support the Fort Eisenhower Department of Emergency Services (DES) in the management, operations, and maintenance of the IDS/ICIDS system in all DACID Gillem facilities on Gillem Enclave as defined in this Performance Work Statement (PWS).

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall support, repair, maintain, and install replacement parts in all IDS/ICIDS zones monitoring equipment in all DACID facilities on Gillem Enclave and contact local first responders as required in this PWS. These services include configuring, troubleshooting, replacing, and repairing all IDS/ICIDS monitoring equipment, and software. Services shall also include the removal, installation, relocation, programming changes and modification of existing sensors/components and replacement sensors/components to ensure overall equipment operation is within or exceeding manufacturer's operating specifications on al monitoring equipment throughout the installation. The contractor shall be prepared to expand coverage to add and cover more zones (estimated 10% growth) in existing facilities and new MILCON construction as those facilities become occupied with equipment and/or personnel. The contractor shall perform semi-annual preventative maintenance, corrective maintenance and repairs, and emergency repairs on the systems identified in the above within the designated time frames and as outlined within this PWS.

1.3.1 The Contractor and the COR shall jointly survey locations as necessary to identify new IDS/ICIDS requirements (estimated to semi-annually every year) for the addition of new zones. The COR will be responsible for updating the Alarm Zones list and submitting them the Contractor. Annually an updated list will be included in each Option year. A listing of IDS/ICIDS requirements (zones), parts, and equipment identified in the joint survey will be provided by the COR to the customer.

1.3.2 This is for survey/reference purposes only and the monitoring/maintenance contractor provided for by this contract does not do installation of new zones. The customer requiring the new zone will be responsible for their own contract for installation of new zones.

1.3.3 The Contactor shall perform preventive maintenance checks and services (PMCS) on IDS/ICIDS monitoring systems a semi-annual basis. A PMCS schedule will be provided by the COR.

1.3.4 The Contractor shall be responsible for maintenance of the IDS/ICIDS database that allows contractor to use remote equipment to access and monitor zones. This includes general troubleshooting of the program/software in the central monitoring station.

1.3.6 The Contractor shall provide qualified personnel to perform required software security patches, updates, and password changes as applicable.

1.3.7 The period of performance is for one (1) Base Year and four (4) Option Years consisting of:

Base (01 FEB 26 – 31 DEC 26) Option 1 (01 JAN 27 – 31 DEC 27) Option 2 (01 JAN 28 – 31 DEC 28) Option 3 (01 JAN 29 – 31 DEC 29) Option 4 (01 JAN 30 – 31 DEC 30)

1.4 Objectives: The objective of this contract is to provide monitor, maintenance, supervision, and licenses, required to support the DACID Gillem Security and Protection section in the management, operations, and monitoring of the IDS/ICIDS system in all DACID Gillem facilities on Gillem Enclave and in contacting local first responders for any alarms.

1.5 General Information: The Contractor shall employ personnel in performance of this contract who possess the mandatory skills, licenses, and certifications as stated herein. Personnel performing work under this contract shall remain employees of the Contractor and will not be considered employees of the Government. The Contractor shall not employ any person who is an employee of the United States Government or the Department of Defense, either military or civilian, if such employment would create a conflict of interest or be contrary to the policies contained in Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R.

1.5.1 Contractor personnel, working under this contract, shall maintain a professional demeaner while on duty and should refrain from discussing any of the operational capabilities of the monitored facilities. The contractor personnel will simultaneously contact the DACID security/protection POCs whenever a alarm event occurs to determine if local first responders should be dispatched. If the DACID security/protection POCs cannot be reached within 5 minutes, the contractor personnel will proceed with dispatching local first responders.

1.5.2. The Government reserves the right to bar any contractor employee from the installation upon disclosure of information which indicates the individual’s continued entry is not in the best interest of the Government. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government.

1.5.3. In accordance with Department of Defense (DOD) Joint Ethics Regulation (JER), DOD 5500.7-R and 18 U.S.C. §1382 (1972), the installation commander has the authority to bar individuals from the installation. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement.

1.5.4 Licenses/Certifications. The Contractor shall submit copies of required licenses, IDS monitoring certifications, and qualifications for all contract personnel, as required by the PWS, the COR prior to contract award. Copies of certifications and licenses for new employees, brought on after the initial submittal of this data, shall be submitted to the COR no later than 30 hours prior to that new employee performing any contract services. All new employees are required to have the certifications required for their positions prior to assuming work on this contract.

1.5.5 Notification of any change in status (cancellation, renewal, etc.) of any previously submitted license or certification shall be provided to the COR immediately by telephone and email. In the event of a cancellation or loss of a required certification, the Contractor shall take immediate action. The Contractor shall submit the status change notification in writing to the COR not later than 24 hours after the verbal notification.

1.5.6. Security Requirements. Contractor personnel or any representative of the Contractor entering Gillem Enclave, Georgia, shall abide by all security regulations and shall be subject to security checks. The Contractor shall maintain security vigilance and awareness over all aspects of work covered under this contract. Aspects of work include, but are not limited to, protection of material in transit or storage, during any repair or replacement or at any other time prior to being placed on the live system. Protection means, unintended/unauthorized disclosure, or exposure of any drawing, specification, or program language associated with a component, sub-system, system, software, or hardware that would potentially pose a security threat to the system or the protected asset.

1.5.7 Search and Seizure. Contractor personnel and property shall be subject to search and seizure upon entering the confines of Gillem Enclave, while on Gillem Enclave, and upon leaving the confines of Gillem Enclave in accordance with AR 190-13.

1.5.8 Training: The Contractor shall provide trained personnel who have technical proficiency in DACID Gillem IDS/ICIDS System.

1.5.9 Other required training includes: All certificates due to the COR within 30 days of start of the contract and annually thereafter.

1.5.10 Emergencies and Force Protection Conditions. During declared emergencies and/or elevated Force Protection Conditions (FPCONs) Charlie or Delta, contractor performance under this contract shall be determined by the COR or KO. All Contractor employees providing services under this contract are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the KO or COR.

1.5.11 Facilities. The Government will provide the necessary workspace for the Contractor personnel to perform the required services.

1.5.12 Government Furnished Property (GFP). There will be no GFP under this contract. The Government will provide Government property that is incidental to the place of performance.

1.6 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have ten (10) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses.

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance.

(e) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(f) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.6.1 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the COR within 30 days upon completion of each option period or Task Order.

1.6.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 1 hour of identifying those issues. Verbal reports shall be followed up by written reports within 2 hours.

1.6.3 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6.4 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.6.4.1 U.S. Holidays: Work shall be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.6.4.2 Host Nation Holidays: RESERVED

1.6.5 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.6.5.1 Government Facility Office Hours: The Government facility operating hours is 24 hours a day, seven day a week including holidays.

1.6.5.2 Government Facility Operating Hours: The Government facility operating hours is 24 hours a day, seven day a week including holidays.

1.6.5.3 Contractor Support Hours: The Contractor shall provide support as outlined.

between the hours outlined below: The Contractor shall respond to standard alarms within 30 secs of receiving notification of a alarm. The contractor shall responsible for dispatching of first responders 24 hours/7 days a week. The Contractor shall resolve and complete all emergency service maintenance repairs on monitoring equipment within twenty-four (24) hours of notification of communication problems between the site and the monitoring station

16.5.4 Standard maintenance service calls for IDS/ICIDS include diagnostic troubleshooting, repairs, modifications, and adjustments to return the affected equipment to manufacturer's factory specified operating parameters. The COR will coordinate with the requesting customer a time that the contract employee can gain access to the facility needing maintenance. Repairs shall be made within 48 hours from the time the malfunction or outage is reported to the Contractor. If the repairs are not completed within 48 hours, the Contractor shall provide a reason the repair cannot be completed and provide a solution to the COR for approval once the determination is made that the repair cannot be completed as required.

1.6.5.5 Semi-annual Preventative Maintenance Checks and Services will be completed in accordance with the schedule provided by the COR and not separately as an individual service call. Contractor should provide the technician with a PMCS sheet which can be duplicated to give to the customer and COR detailing the maintenance done.

1.6.5.6 When an outage affects the operation of the IDS/ICIDS monitoring system, the ICIDS servers, or the repair, modification and adjustment apply to the IDS/ICIDS operation as a whole. The Contractor shall demonstrate to the Contracting Officer’s Representative (COR) that the system is operating correctly, prior to the service call being closed.

1.6.5.7 The Contractor shall respond to emergency service maintenance calls three (7) days a week, twenty-four (24) hours a day, including recognized federal holidays. The Government estimates no more than twelve (12) emergency service maintenance calls per year.

1.6.5.8 The Contractor shall provide the COR with contact information for notification of emergency service requirements. The Contractor shall provide this information within 10 business days of the contract award and update the information as changes occur.

1.6.5.9 The Contractor shall respond by telephone and/or in-person to requests for emergency service maintenance calls within 60 minutes and be onsite to start troubleshooting and repairs within forty-eight (48) hours from receipt of notification from the following authorized individuals:

Contracting Officer (CO), Contracting Officer Representative (COR).

1.6.6.0 The Contractor shall resolve and complete all emergency service maintenance repairs to monitoring equipment within forty-eight (48) hours of arrival to Gillem Enclave for emergency service maintenance call requests. If the repairs are not completed within the allotted time, the Contractor shall provide a reason the repair cannot be completed and provide a solution to the COR for approval once the determination is made that the repair cannot be completed as required.

1.6.6.1 The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.6.6.2 Place of Performance: The work to be performed under this contract will be performed Contractor Monitoring facility and Gillem Enclave in Forest Park GA.

1.7.0 Security Requirements: The following information is provided on security related matters.

1.9 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

1.9.1 The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

1.9.2 The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

1.9.3 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 6 day).

1.9.4 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 4 Working days.

1.9.5 Common Access Cards (CAC) and CAC Log: The Contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR within 5 days after award The Contractor shall ensure safeguarding of Personally Identifiable Information (PII) and comply with requirements.

1.9.7 The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five (5) days after changes have been made (unless circumstances require otherwise and as directed by the Contracting Officer). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

10. Background Checks: RESERVED.

10.1 U.S. Citizen: RESERVED.

10.2 Local Nationals and Third Country Nationals: RESERVED

10.3 PHYSICAL Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13.”)

10.4 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

12. Safety Laws and Regulations: The following provides information pertaining to Safety and Accident Prevention: Contractor will ensure the safety guidance outlined in Unified Facilities Criteria (UFC ) 4-021-02 Electronic Security Systems. The Contractor shall perform all tasks in such a manner as to ensure the safety of all individuals associated with this PWS and associated tasks as outlined in AR 385-10 The Army Safety Program.

13. Required Training: The following provides information on training requirements.

13.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within 90 days of employment under this contract. Verification of the training shall be provided to the COR within 5 days after completion of the training. OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html. Contractor personnel must complete refresher training every 12 months. Verification of the training shall be provided to the COR within 5 days after completion of the training.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the COR within 5 days after completion of the training.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - means all property owned or leased by the Government.Government property includes both Government-furnishedand Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

USAG United States Army Garrison

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: RESERVE

3.2 Facilities: The Government will provide necessary workspace, desk space for the Contractor to provide the support outlined in the PWS. DES Physical Security Room #18 in building 40701 Fort Eisenhower Georgia 30905.

3.3 Utilities: The Government will provide all utilities in the facility will be available for the Contractor’s use in performance of the tasks outlined in the PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities.

3.4 Equipment: The Government will provide telephone and monitoring station equipment to aid in the contractor in performing the task in the PWS.

3.5 Special Tooling and Test Equipment: RESERVE.

3.6 Materials: The Government will provide Standard Operating Procedures (SOPs), Local Instructions, and Policies.

3.7 Training: The Government will provide the following training: RESERVE.

3.8 Common Access Cards (CAC): The Government will provide Common Access Cards (CAC) via the Trusted Associate Sponsorship System (TASS) (Web site https://www.dmdc.osd.mil/tass/ ).

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform semi-annual, preventive maintenance, corrective maintenance and emergency repairs to electronic security systems as defined in this Performance Work Statement.

Secret Facility Clearance: The Contractor shall possess and maintain a secret facility clearance from the Defense Security Service IAW DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM) and AR 380-49, Industrial Security Program. The Contractor’s employees, performing work in support of this contract shall have been granted a secret from the Defense Industrial Security Clearance Office. The Facility Security Clearance must match the highest security clearance required for personnel. The DoD Contract Security Classification Specification (DD 254) is provided as an attachment in the basic contract.

4.3 Materials: RESERVE

4.4 Vehicles and Equipment: Contractor personnel operating motor vehicles on the installation shall have a valid state operator’s license for the category of vehicle being operated and shall comply with all traffic laws regarding motor vehicle use on the installation.

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide trained, certified, and qualified to monitor IDS/ICIDS and to maintain a database to track all ICIDS activity. Contractor personnel shall possess knowledge and experience in the following areas:

• Knowledge of IDS/ICIDS equipment capabilities and compatibility, system configurations

• Knowledge of DNP operating systems, as well as vendor specific software applications.

• FIPS 140-2 P25 Advanced Encryption Standard (AES), broad knowledge of theory of operation of transmitters, receivers, transceivers, antennas, as applicable for point-to-point communications.

5.2 Tasks: Tasks consist of the following:

(a) Maintenance and Repair Technician: Contractor personnel performing maintenance and repair services on the IDS/ICIDS system must possess DNP certification and shall have a minimum of two years’ experience in maintenance and repair on systems approximately equal in size, type and complexity to the DACID Gillem Enclave IDS (9 zones). Technicians shall be required to obtain and maintain a Secret security clearance and have an annual criminal records check conducted by the Government. This position is not considered weather/emergency essential. However, maintenance technicians will respond regardless of weather/emergency condition if called in for repair/troubleshooting of ICIDS issues. Contractor shall submit certifications to the COR prior to working on this contract for verification.

(b) The Contractor shall be notified of work orders by email and phone. The contract employee must acknowledge the work order by email or phone within 60 minutes of receiving an emailed work order, unless currently working in an area where cell phones are not possible at that time In cases like these the contract employee should respond as soon as possible. Work orders are completed in order of priority as follows:

(c) The Contractor shall respond to standard maintenance service calls 24/7 Monday through Friday, except for federal holidays

(d) Standard maintenance service calls for IDS/ICIDS include diagnostic troubleshooting, repairs, modifications, and adjustments to return the affected equipment to manufacturer's factory specified operating parameters. The COR will coordinate with the requesting customer a time that the contract employee can gain access to the facility needing maintenance. Repairs shall be made within 48 hours from the time the malfunction or outage is reported to the Contractor. If the repairs are not completed within 48 hours, the Contractor shall provide a reason the repair cannot be completed and provide a solution to the COR for approval once the determination is made that the repair cannot be completed as required.

( e) Semi-annual Preventative Maintenance Checks and Services are considered a standard maintenance call. However, these checks will be completed in accordance with the schedule provided by the COR and not separately as an individual service call. Contractor should provide the technician with a PMCS sheet which can be duplicated to give to the customer and COR detailing the maintenance done.

(f) When an outage affects the operation of the IDS/ICIDS monitoring components, the ICIDS servers, or the repair, modification and adjustment applies to the IDS/ICIDS operation as a whole. The Contractor shall demonstrate to the Contracting Officer’s Representative (COR) that the system is operating correctly, prior to the service call being closed.

(g) The Contractor shall resolve and complete all initial troubleshooting. Contractor shall be able to assist the COR and execute the program in the database to the extent that all accounts are properly managed and necessary corrective actions taken IAW this PWS.

(h) Replacement/Upgrade of IDS/ICIDS Server. In the event of a catastrophic failure of the IDS/ICIDS server, the contractor shall notify the COR. The COR will determine if the iICIDS server is repairable or if the ICIDS server will be replaced. Before proceeding with upgrade, the contractor must have written consent from the Contracting Officer to proceed with server upgrade.

(I ) After-Hours Emergency Maintenance Service Calls : The Contractor shall return calls from the COR within 60 minutes after notification of after-hours emergency maintenance service calls.

(j)The Contractor shall respond to emergency service maintenance calls three (7) days a week, twenty-four (24) hours a day, including recognized federal holidays. The Government estimates no more than twelve (12) emergency service maintenance calls per year.

(k)The Contractor shall provide the COR with contact information for notification of emergency service requirements. The Contractor shall provide this information within 10 business days of the contract award and update the information as changes occur.

(l) The Contractor shall respond by telephone and/or in-person to requests for emergency service maintenance calls within 60 minutes and be onsite to start troubleshooting and repairs within forty-eight (48) hours from receipt of notification from the following authorized individuals:

Contracting Officer (CO), Contracting Officer Representative (COR).

(m) All emergency service maintenance calls shall be completed, and the equipment shall be returned to manufacturer’s factory-specified operating parameters.

(n) The Contractor shall resolve and complete all emergency service maintenance repairs within twenty-four (48) hours of arrival to Gillem Enclave for emergency service maintenance call requests. If the repairs are not completed within the allotted time, the Contractor shall provide a reason the repair cannot be completed and provide a solution to the COR for approval once the determination is made that the repair cannot be completed as required.

5.2.1 Contractor Resources Management

5.2.1.1 Work Order Reception: Contractor shall establish a Work Reception System for tracking all requests for recurring and preventative maintenance work or services and maintaining active and historical workload records.

5.2.1.2 Contractor Project Management. Contractor shall manage all assigned projects from initial receipt until project completion.

5.2.2 Facilities Engineering Services : RESERVE

5.3 Service Contract Reporting

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.14 Unified Facilities Criteria (UFC) Electronic Security Systems (UFC 4-021-02)

6.1.15 The Army Safety Program AR 385-10

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

UFC 4-021-02 Electronic Security Systems & manufacturer’s recommendation 100% Compliance Zero Deviation from standard

Periodic Inspection Conducted by the COR

100% Compliance Zero Deviation from standard

Periodic Inspection

Zero Deviation from standard

Periodic Inspection

Zero Deviation from standard

Periodic Inspection

Zero Deviation from standard

Periodic Inspection

Zero Deviation from standard

Periodic Inspection

TECHNICAL EXHIBIT B DELIVERABLES SCHEDULE TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

JAMES BAKER SECURITY/PROTECTION / COR Phone: 404-469-4519 James.a.baker1.civ@army.mil

JAMES BAKER SECURITY/PROTECTION / COR Phone: 404-469-4519 James.a.baker1.civ@army.mil

PRS# 1.6.3 - PWS para The Contractor’s shall provide an Analysis of Quality Control and Timeliness of Submittals to the COR.

JAMES BAKER SECURITY/PROTECTION / COR Phone: 404-469-4519 James.a.baker1.civ@army.mil

JAMES BAKER SECURITY/PROTECTION / COR Phone: 404-469-4519 James.a.baker1.civ@army.mil

PRS#4 - PWS para 16.5.5 The Contractor will perform Semi-annual Preventative Maintenance Checks and Services

PRS#4 - PWS para 16.5.5 The Contractor shall resolve and complete all emergency service maintenance repairs Semi-annually within twenty-four (48) hours.

One copy to the Contracting Officer thought the COR.

One copy to the Contracting Officer thought the COR Electronic delivery via email using Microsoft Office Word or Power Point

Electronic delivery via email using Microsoft Office Word or Power Point JAMES BAKER SECURITY/PROTECTION / COR Phone: 404-469-4519 James.a.baker1.civ@army.mil

James.a.baker1.civ@army.mil

James.a.baker1.civ@army.mil

Para 1.6.3.4 Information required to obtain.

a CAC or installation access card within 5 days after award

James.a.baker1.civ@army.mil

Para 1.9.7 Contractor shall provide a CAC log within the first 30 calendar days after contract award

James.a.baker1.civ@army.mil

Para 10.4 Contractor personnel shall adhere to facility security policies and restrictions.

James.a.baker1.civ@army.mil

Para 10.8 Contractor personnel shall be easily identifiable through the display of badges within five days after the date of contract award,

James.a.baker1.civ@army.mil

Para 1.23 Required Training Antiterrorism

OPSEC

iWatch Information Assurance IA) Army Training Certification

James.a.baker1.civ@army.mil

Para 1.23 Contractor employees with access to PII and Government information shall complete “Identifying and Safeguarding PII” training

James.a.baker1.civ@army.mil

ATTACHMENT 1

ESTIMATED WORKLOAD DATA

RESERVED

ATTACHMENT 2

HISTORICAL WORKLOAD DATA

ATTACHMENT 3

GOVERNMENT FURNISHED PROPERTY (GFP)