PWS HQ PACAF FM Systems Admin 2026.docx

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HEADQUARTERS PACIFIC AIR FORCES

FINANCIAL MANAGEMENT DIRECTORATE

JOINT BASE PEARL HARBOR-HICKAM, HAWAII

PERFORMANCE WORK STATEMENT FOR

FUNCTIONAL SYSTEM ADMINISTRATOR SUPPORT

4.0 Technology Use and Workplace Conduct…………..…………….….…… …..5

5.0 General Information……………………………………………………….5

5.1 Data Rights………………..………………………...…….………………5

5.2 Conduct of Contractor Personnel………………………………..…………………6

5.3 Special Requirements……………………………………………………………….6

6.0 Acceptance Criteria………………………………………………………..7

1.0 Description of Services

The contractor shall provide functional systems administration, computer systems security, and end-user technical support to maintain and optimize the Base Local Area Network (LAN) and associated government computer systems and devices. Services shall be performed in accordance with applicable Air Force Instructions (e.g., AFI 17-130, AFI 16-1404) and Department of Defense (DoD) cybersecurity directives.

Support activities include, but are not limited to:

· Diagnosing and resolving software, hardware, and network issues

· Administering user accounts and access controls

· Ensuring cybersecurity compliance and system integrity

· Providing technical assistance to end users

· Supporting software and hardware lifecycle management

· Maintaining professional standards of conduct in all interactions

· Manage and maintain Directorates cell phone and tablet program which includes but not limited to; receiving/inventorying equipment, add to AFNET as required, maintain/dispose/turn-in as appropriate, update ITEC account The contractor shall document all efforts performed under this task in a detailed Monthly Summary Report (MSR), which shall include a description of services provided, issues resolved, system changes implemented, and any recommendations for improvement.

2.0 Tasks and Technical Requirements

The contractor shall provide comprehensive systems administration and local network support in accordance with applicable Air Force cybersecurity policies, including AFI 17-130, Cybersecurity Program Management, and technical standards established by AF/A6. Responsibilities include, but are not limited to:

· Network and Systems Administration: Provide local network support, including diagnosing and resolving software, hardware, and connectivity issues across Air Force systems.

· Financial Systems Integration: Support the integration, configuration, and operational continuity of Air Force Financial Management (FM) systems.

· Data Protection and Recovery: Manage server backups, storage solutions, and system restoration processes to ensure data integrity and availability.

· User Account Management: Administer network and system user accounts in compliance with Air Force cybersecurity guidelines, ensuring proper access controls and documentation.

· SharePoint and Web Content Maintenance: Maintain FM SharePoint sites and associated web content in accordance with AF/A6 standards for usability, security, and accessibility.

· Information Technology Equipment Custodian: As the primary, oversee the inventory, configuration, disposal, and lifecycle management of government-issued computers, laptops, smartphones, and tablets.

· Audio/Visual Systems Support: Analyze, diagnose, and resolve operational issues with audio/visual equipment to ensure uninterrupted functionality.

· Peripheral and Workstation Management: Configure and maintain workstation systems, network printers, and related peripherals to support mission requirements.

· Mobile Device Program Administration: Manage the Directorate’s cell phone and tablet program, including equipment receipt and inventory, AFNET integration, maintenance, disposal, turn-in procedures, and ITEC account updates.

· Administrative Access: Obtain and maintain appropriate administrative permissions required to perform assigned duties securely and effectively.

2.1 Computer Systems Security

The contractor shall support the implementation of Air Force cybersecurity policies and procedures in accordance with current Air Force Instructions (AFIs), Department of Defense (DoD) directives, and guidance from designated cybersecurity authorities, including Cyberspace Operations Officers and Information Protection personnel. Responsibilities include, but are not limited to:

System Compliance and Risk Management: Ensure that network operating systems, environments, and procedures comply with applicable cybersecurity regulations and are supported by approved risk analyses.

Server Protection: Implement safeguards to prevent unauthorized access to computer servers and ensure system integrity.

Information Ownership and Accountability: Identify and document information ownership for each multi-user system, including user accountability, access rights, and any special handling requirements.

Access Control Enforcement: Ensure that only personnel with validated security clearances, completed information security training, and demonstrated need-to-know are granted access to computer systems, in accordance with AFI 16-1404.

FM Personnel Access Management: Confirm that Financial Management (FM) personnel have system access levels appropriate to their roles, based on supervisory approval and system-specific guidance.

Security Audits and Reporting: Conduct random checks of computer systems to identify security, internet usage, and password violations. Notify the Comptroller of any procedural or policy changes affecting system security.

Antivirus and Media Scanning: Perform antivirus scans on all hard drives, removable media, and other storage devices to detect and mitigate potential threats.

2.2 End User Technical Support

The contractor shall provide responsive and effective technical support to end users in accordance with Air Force and Pacific Air Forces (PACAF) procedures. Support shall be delivered in alignment with applicable cybersecurity and IT service management policies, including AFI 17-130. Responsibilities include, but are not limited to:

· Trouble Ticket Response: Respond to and resolve service requests and trouble tickets related to desktop computers, laptops, printers, cell phones, tablets, and other peripheral devices.

· Software Installation and Configuration: Install, configure, and update software applications to optimize system performance and enhance user functionality.

· Inventory and Request Tracking: Utilize Air Force-designated tools to track IT inventory, monitor support requests, and maintain accurate records of service activities.

· Inventory new equipment which includes but not limited to; properly add to the AFNET as required, and add to the Information Technology Equipment Custodian (ITEC) account.

· Properly dispose of broken and/or outdated equipment using the DLADS/DRMO process which includes but not limited to; Inventorying equipment for turn-in, preparing required forms, transporting equipment to disposal point, and updating ITEC account.

· Destruction/Sanitization of unclassified/classified hard drives which includes but not limited to; Inventorying equipment for turn-in, destroying hard drives by authorized procedures, preparing required forms, transporting equipment to disposal point, and updating ITEC account.

· Issue Escalation: Escalate unresolved or complex technical issues in accordance with established PACAF escalation protocols, ensuring timely resolution and minimal disruption to mission operations.

3.0 Government-Furnished Property and Services

3.1 Government-Furnished Resources

The Government shall provide the following resources necessary for the performance of this contract:

· Office Facilities: A desk, chair, telephone with Pacific DSN access, filing cabinet space, and other standard office furnishings.

· All charges for long-distance telephone calls, facsimile services, postal services, and Federal Express mail required to support this task shall be paid by the Government.

· Communications and Information Systems: All computer hardware, software, and related systems are required to perform the task.

· Information and Documentation: All relevant plans, programs, regulations, specifications, standards, technical manuals, and other documentation necessary to complete the task.

· Examples include manuals, texts, briefs, and other materials associated with the hardware/software referenced in this Performance Work Statement (PWS).

· The User Agency shall provide initial familiarization and orientation. Standard operating procedures should be made available at the place of performance.

3.2 Physical Security

The contractor shall be responsible for safeguarding all Government-furnished property provided for use under this contract. At the end of each work period, all facilities, equipment, and materials shall be properly secured.

· Key Control:

· The contractor shall implement procedures to ensure keys issued by the Government are not lost, duplicated, or used by unauthorized individuals.

· Duplication of Government-issued keys is strictly prohibited.

· Any lost or duplicated keys must be reported immediately to the Contracting Officer’s Representative (COR) or Contracting Officer.

· Lost or Duplicated Keys:

· If keys (excluding master keys) are lost or duplicated, the contractor may be required—upon written direction from the Contracting Officer—to rekey or replace affected locks at no cost to the Government.

· Alternatively, the Government may perform the rekeying or replacement and deduct the associated costs from the contractor’s monthly payment.

· If a master key is lost or duplicated, the Government shall replace all locks and keys in the system, and the total cost shall be deducted from the contractor’s monthly payment.

· Access Restrictions:

· Contractor personnel shall not permit the use of Government-issued keys by individuals other than authorized contractor employees.

· Contractor employees shall not open locked areas to allow access to individuals not engaged in contract-related work.

4.0 Technology Use and Workplace Conduct

To ensure operational security, workplace productivity, and professional standards, the following policies shall apply to all contractor personnel performing under this contract:

· Restricted Use of Personal Devices: Personal electronic devices—including phones, tablets, smartwatches, and similar items—shall not be used for non-work-related activities during duty hours. Exceptions may be granted during authorized breaks or in emergency situations with prior approval from the designated government representative.

· Streaming Services and Non-Essential Media: Access to entertainment platforms (e.g., video streaming, music services, gaming applications, and social media) is prohibited on government-issued equipment and networks unless explicitly required and approved for contract performance.

· Professional Conduct and Communication: Contractor personnel shall maintain respectful workplace behavior and exercise proper judgment in the use of electronic communications. Misuse of government systems or unprofessional conduct may result in corrective action, up to and including removal from the contract.

· Authority and Enforcement: Any exceptions to these policies must be approved in writing by the Contracting Officer (CO) or designated agency representative. Enforcement shall be conducted in accordance with FAR 37.104, ensuring appropriate oversight and accountability.

5.0 General Information

5.1 Data Rights

· All records, files, documents, and working papers provided by the Government and/or generated for the Government in the performance of this task shall be maintained and disposed of in accordance with applicable Air Force Instructions (AFIs) and federal records management policies.

5.2 Conduct of Contractor Personnel

· The Contracting Officer (CO) may, at any time during contract performance, direct the removal of contractor personnel from further performance under this contract if deemed in the best interest of the Government. Grounds for removal may include, but are not limited to, concerns regarding moral character, unethical conduct, security violations, or noncompliance with installation regulations.

· In the event of such removal, the contractor shall bear all associated costs, including those related to personnel replacement and equipment transition. These costs shall not be chargeable to the Government.

5.3 Special Requirements

· Security Clearance: Contractor personnel assigned to this task must possess and maintain a Secret security clearance for the purpose of reviewing and evaluating classified materials and supporting the operation and maintenance of Secret Internet Protocol Router Network (SIPRNet) systems and equipment.

· Knowledge, Skills, and Certifications: The contractor shall provide personnel with the following qualifications and expertise:

· Certifications:

· Current CompTIA Security+ or Security+ CE certification (required for the duration of the contract).

· Technical Knowledge:

· Network infrastructure components including routers and switches

· Contractors must be fluent in Microsoft Office, Microsoft Azure, Active Directory, and Exchange Mail.

· Virtualization platforms such as VMware for Windows Server 2016 and Windows 11 workstations

· Network tools including BCWipe, SDelete, Password Reset, HIREM, and DART.

· Training Requirement:

· The contractor shall provide training to Government personnel as necessary to ensure effective operation, maintenance, and understanding of systems, tools, and procedures outlined in this PWS. Training shall be tailored to the mission environment and may include hands-on instruction, documentation, and refresher sessions.

· Privacy Act Compliance: Personnel shall have access to Privacy Act-protected information and must comply with the Privacy Act of 1974, Title 5 U.S.C. § 552a, and all applicable agency regulations governing the handling of personally identifiable information (PII).

· Required Expertise:

· Automated Data Processing (ADP) Skills: Personnel must demonstrate proficiency in software and hardware systems as specified in this PWS.

· Functional Skills: Personnel must be capable of working independently and possess working knowledge of network hardware and software components referenced in this PWS. Lead personnel shall be familiar with Air Force Standard Systems, applicable policies and procedures, and any non-technical tasks described in this PWS.

· Hardware and Programming Languages: Experience with server administration, personal computer support, and relevant software platforms including Windows Server 2016 and Windows 11.

· System Access: Contractor shall obtain and maintain administrative access to applicable systems required to perform duties outlined in this PWS.

· Training: Contractor shall complete all required training as directed by the Government, including cybersecurity, system-specific, and operational readiness training.

· Weekend and End-of-Year Support: Contractor shall provide support during weekend exercises and end-of-fiscal-year operations, as directed by the Government. Specific dates and hours will be coordinated in advance.

· Work Hours: Contractor shall provide a minimum of 2,000 hours of support annually. Standard duty hours will be defined by the Government, and any deviation or requirement for extended hours will be communicated and approved in advance.

6.0 Acceptance Criteria

The following criteria shall be used to evaluate contractor performance and determine compliance with contract requirements:

· Service Quality and Timeliness: All services shall meet defined performance thresholds and timelines as specified in this PWS.

· Reporting Requirements: Reports shall be accurate, complete, and submitted in accordance with the schedule and format defined by the Government.

· Policy Compliance: Contractor personnel shall adhere to all technology use and workplace conduct policies outlined in Section 3.0 of this PWS.

· Performance Evaluation: The Contracting Officer (CO) or Contracting Officer’s Representative (COR) shall evaluate contractor performance monthly and determine compliance with contractual obligations.

· Performance Review Participation: Contractor personnel shall participate in quarterly performance reviews conducted by the Government to assess service quality, compliance, and mission alignment as needed.

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