PWS - Helo (15 apr rev).docx

Performance Work Statement (PWS)

For

Helicopter Operations Support Joint Pacific Alaskan Range Complex (JPARC)

April 2026

JPARC Helicopter Logistics Management Services Eielson Air Force Base, AK

1.0 DESCRIPTION OF SERVICES

1.1. Scope: This is a non-personal services requirement. The Contractor shall provide all personnel, management, supervision, and resources necessary to deliver a comprehensive Helicopter Logistics Management Service in support of the Joint Pacific Alaska Range Complex (JPARC). The Contractor shall serve as the single point of contact for the Government, responsible for procuring and coordinating all required helicopter flight hours from qualified, third-party flight operators to transport personnel and materials to remote sites.

1.2. Objective: The objective is to provide the 354th Range Squadron (RANS) with a reliable, "turn-key" solution for all helicopter support needs, relieving Government personnel of the administrative burden of scheduling, vetting, and coordinating with multiple aircraft operators.

1.3. Historical Workload Data (For Estimation Purposes Only)

The following data is provided for informational and contractor planning purposes only. It represents the approximate annual average workload for this requirement over the past three fiscal years. The Government does not guarantee this volume of work in any given period of the contract.

· Average Annual Flight Hours: Approximately 310 Total flight hours per year.

· Estimated Mission Profile Mix: The following percentages represent the estimated historical distribution of mission types and are provided for informational and contractor planning purposes only. The Government may order any combination of services within the scope of this PWS.

· Light Lift...Approximately 42% of annual flight hours.·

· Medium Lift (Internal Cargo/Pax/External Sling Load)...Approximately 42% of annual flight hours.

· Medium Lift (Night/IFR Hours)…Approximately 16% of annual flight hours.

· Peak Seasons: Workload is historically highest during the months of February-March and May-August however, usage requests vary due to requirements and unforeseen issues.

· Average Passenger/Cargo Load: A typical mission involves transporting 2-4 maintenance personnel with approximately 150 lbs. of associated tools, materials, and/or equipment.

1.4. Definition of Terms:

· Normal Government Duty Hours: For the purpose of this contract, normal duty hours are defined as 0730-1630 Alaska Standard Time (AKST), Monday through Friday, excluding Federal Holidays.

· Contractor's Point of Contact (POC): The Contractor shall designate a primary and alternate POC responsible for receiving and acknowledging all flight requests. The Contractor shall provide a primary phone number, an alternate phone number, and an email address for this POC, to be kept current with the Contracting Officer.

2.0 CONTRACTOR REQUIREMENTS & RESPONSIBILITIES

2.1. General Management: The Contractor shall be solely responsible for managing the entire helicopter support process, from receiving a Government flight request to the successful completion of the mission.

2.2. Subcontractor Management & Vetting:

· The Contractor shall establish and maintain a network of qualified helicopter service providers (subcontractors) capable of meeting the technical requirements of this PWS.

· The Contractor is solely responsible for vetting all subcontractors to ensure they meet, at a minimum, all applicable Federal Aviation Administration (FAA), State of Alaska, and DoD safety, maintenance, licensing, and insurance requirements. The Government reserves the right to request proof of subcontractor compliance at any time.

· The Contractor shall ensure the helicopter company has a sufficient plan for Medevac and Search and Rescue (SAR) operations in the event of an accident or mishap. This plan should meet all Federal and State of Alaska requirements.

2.3. Insurance: The Contractor shall maintain, and ensure its subcontractors maintain, adequate liability insurance to meet all Federal and State of Alaska requirements for passenger and cargo transport.

2.4. Scheduling and Coordination:

· The Contractor shall provide a single point of contact (POC) for the Government to submit all helicopter support requests.

· The Contractor shall manage all scheduling, deconfliction, and coordination with its subcontractors to fulfill Government requirements.

· The Contractor shall provide a standardized Request Form for Government use.

2.5. Specialized Certifications

The Contractor shall ensure that any subcontractor and pilot tasked with performing external sling load operations possesses all current and valid FAA certifications required for such operations. Proof of certification shall be made available to the Contracting Officer upon request.

3.0 SPECIFIC PERFORMANCE TASKS & STANDARDS

3.1. Service Level Requirements: The Contractor shall provide helicopter assets capable of meeting the Government's two primary mission profiles:

· Light Lift: Capability to transport a minimum of 2 personnel and 100 lbs of equipment.

· Medium Lift: Capability to transport a minimum of 4 personnel and 500 lbs of equipment (internal or external sling load).

· Special Cargo: Capability to transport Hazardous Materials (HAZMAT), including POL and batteries, in accordance with all applicable regulations.

· Flight Rules: Capability to provide aircraft and pilots certified for Instrument Flight Rules (IFR) for night or low-visibility operations including potentially flights departing before morning civil twilight and landing after evening civil twilight.

· External Sling Load Operations: The Contractor must be able to provide aircraft and FAA-certified pilots capable of safely conducting external sling load operations for cargo up to 500 lbs. All rigging and ground operations shall be conducted in accordance with FAA regulations and industry best practices.

3.2. Flight Request and Scheduling Process

The Contractor shall manage all flight requests according to the following two-tiered system:

3.2.1. Routine Requests:

· Definition: A Routine Request is any standard requirement for helicopter support submitted with at least 72 hours' notice.

· Submission Method: The Government will submit all Routine Requests via email to the Contractor's designated POC email address.

· Response Requirement: For Routine Requests submitted during Normal Government Duty Hours, the Contractor shall provide an email acknowledgement of receipt within four (4) business hours and shall provide a draft flight support plan (aircraft, operator, timeline) for Government approval no later than the end of the next business day.

· Performance Standard: The Contractor shall fulfill the approved mission by having an aircraft on station within the requested timeframe, but no later than 72 hours after initial request, for 90% of all Routine Requests.

3.2.2. Priority Requests:

· Definition: A Priority Request is an urgent requirement for support needed in less than 72 hours, typically for mission-critical repairs or emergencies. All Priority Requests must be pre-approved and designated as "Priority" by the COR.

· Submission Method: The Government will initiate all Priority Requests via a direct phone call from the COR to the Contractor's designated primary POC phone number. The phone call will be immediately followed by a formal email request.

· Response Requirement: The Contractor shall provide verbal acknowledgement of the request during the initial phone call. A flight support plan must then be provided via email within two (2) hours of the initial call.

· Performance Standard: The Contractor shall fulfill the approved mission by having an aircraft on station within 4 hours of the initial phone call for 95% of all Priority Requests.

3.3. Data Management and Reporting:

· Record Keeping: The Contractor shall maintain a complete database of all flight operations, including request forms, flight logs, subcontractor rates, and total costs per mission.

· Monthly Status Report (MSR): The Contractor shall submit an MSR to the Contracting Officer (CO) and COR no later than the 7th day of the following month. The MSR shall include, at a minimum:

· A summary of all flights conducted, including dates, sites, and purpose.

· Performance metrics against the standards in the Service Summary (Section 4.0).

· Total resource expenditures for the period.

· Any issues, concerns, or recommendations.

3.4 Added Service Requirements from Prior PWS – Discussion Likely Needed Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: I added these requirements from the prior PWS that I did not fins directly translated from our previous PWS. They may be present here but I wanted to highlight them and ensure we either have carry-over, or that it “makes sense” to have them removed or if included, would require more details. Comment by DODSON, DANIEL J MSgt USAF PACAF 354 CONS/PKB: 3.4 first para "Contractor shall be responsible for providing...helicopter to lift or transport..."

Revise. The core of this PWS is that the contractor is a manager, not an operator. They provide a service, not the helicopter itself. Change to: "The Contractor shall be responsible for arranging and managing the provision of helicopter assets to lift or transport..."

3.4 third paragraph “...utilizing the same helicopter asset(s) if two (2) or more Contractors require helicopter support..."

This is excellent. This "cost-sharing" coordination requirement is a key benefit of this contract structure and should absolutely be retained. It saves the Government money. The addition of "Conflicts in priorities will be resolved by the COR" is perfect.

Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: There may be a mis-understanding:

We ARE asking them to be operators of the Helicopters that they have. We only expect them to arrange for helicopter services and coordinate coverage when/if they are unavailable.

The Contractor shall be responsible for arranging and managing the provision of management, labor, equipment, tools, supplies, and helicopter assets to lift or transport JPARC equipment, systems, and subsystems.

The Contractor shall schedule, coordinate, and cooperate with all various Government, other contractors, and external agencies upon direction from the COR.

The Contractor shall also maintain close coordination with Government Contractor(s) performing work at remote sites to ensure efficient use of helicopter support. To the maximum extent possible, this coordination includes utilizing the same helicopter asset(s) if two (2) or more Contractors require helicopter support to the same remote site during the same period to reduce costs to the Government for said support. Conflicts in priorities will be resolved by the COR.

4.0 SERVICE SUMMARY (SS)

This SS defines the performance objectives and thresholds for this contract.

5.0 GOVERNMENT-FURNISHED ITEMS

The Government will provide access to designated landing zones at JPARC remote sites. The Government will not provide any equipment, fuel, facilities, or other services.

6.0 PLACE OF PERFORMANCE Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: If possible, I’d like to add:

“Performance at other locations may be required on a case-by-case basis and will be directed and approved in advance by the COR” It may be assumed in the note and the bottom of the section, but to ensure there are additional locations and “one-offs” that may be required. Comment by DODSON, DANIEL J MSgt USAF PACAF 354 CONS/PKB: The primary risk is cost. A flight to a site 20 miles from Eielson AFB is very different from a flight to a site 200 miles away. An open-ended clause could expose the Government to significant and unpredictable cost increases. The key is to bound the requirement.

The phrase "It may be assumed in the note" is dangerous in contracting. We must always be explicit.

Refined version that provides flexibility you want while managing associated risks - “Performance at other locations within the general operating area of the Joint Pacific Alaska Range Complex (JPARC) and its auxiliary airfields may be required on a case-by-case basis. Such requirements will be considered within the scope of this contract provided they do not require specialized aircraft or capabilities beyond those specified in this PWS. All performance at unlisted locations must be directed and approved in writing by the Contracting Officer's Representative (COR) in advance of the mission." Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: Added into the contract to cover the new/potentially unlisted locations - I don’t foresee any, but just in case. Appreciate the recommendation.

The primary place of performance is the Joint Pacific Alaska Range Complex (JPARC), with flights originating from local airfields and operating to and from the remote sites listed in Attachment 1.

Performance at other locations within the general operating area of the Joint Pacific Alaska Range Complex (JPARC) and its auxiliary airfields may be required on a case-by-case basis. Such requirements will be considered within the scope of this contract provided they do not require specialized aircraft or capabilities beyond those specified in this PWS. All performance at unlisted locations must be directed and approved in writing by the Contracting Officer's Representative (COR) in advance of the mission.

7.0 GENERAL INFORMATION

7.1: References:

The contractor will have access to any required JPARC facilities. All required reference documentation will be readily available for use during project performance. Specifically identified reference documents are listed in the following table.

11th Air Force Alaska Airspace Handbook

7.2. Standards Of Conduct:

Contractor Personnel must adhere to standards of conduct as established by the Installation Commander while operating within Installation area of responsibility.

7.3. Security Requirements:

(a) Contractor shall adhere to current installation security policies.

(b) Contractor personnel shall not release or remove system documentation, data, or reports generated by or through use of Government systems.

(c) The requirements for this effort are expected to be UNCLASSIFIED and should not require the contract personnel to obtain a security clearance.

(d) 354 RANS will assist contractor personnel in processing the necessary DoD forms to obtain base or area badges for access to Government facilities.

(e) The Contractor shall not divulge any information regarding files, data, processing activities, functions, user IDs, passwords, or other knowledge that may be gained to anyone who is not authorized to have access to such information. Contractor personnel shall abide by all Government rules, procedures, and standard of conduct. Contractors requiring access to Government Automated Information Systems (AIS) shall have background investigations and security awareness training completed after contract award but prior to AIS access. When the period of performance is complete or contractor personnel leave work on this project, they will have five (5) working days to terminate all of their network user accounts and to return all access cards and base identification badges.

(f) Access to Government facilities is required for contractor to perform helicopter logistics support duties in the best interest of the Government.

7.4. Records:

The contractor shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS in Attachment 2. If requested by the Government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request. Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: In the prior PWS we specially called out:

“The Contractor shall provide a contractor format Request Form & helicopter support plan for Routine and Priority support” Comment by DODSON, DANIEL J MSgt USAF PACAF 354 CONS/PKB: Retain as-is, but add to Attachment 2. The current PWS Para 2.4 and Para 3.3 already require the contractor to manage requests with a standardized form and provide a support plan. Add these explicitly to the Deliverables table in Attachment 2 for clarity and enforceability. Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: Added for completeness

8.0 Safety Requirements

8.1. The Contractor shall comply with all safety provisions, e.g., technical specifications, technical publications, Federal Occupational Safety and Health Standards (Title 29 CFR. Part 1910). If there is no applicable Occupational Safety and Health Administration (OSHA) standard, use other applicable nationally recognized sources of safety, health, and fire prevention standards referenced in the work requirements of this contract.

8.2. The Contractor shall protect Government property to prevent damage during the period of time the property is in the possession of the Contractor.

8.3The Contractor shall report to the COR within 12 hours of discovery all available facts relating to each instance of damage to Government property.

8.4. If the Government elects to conduct an investigation of the accident, the Contractor shall cooperate fully and assist Government personnel until the investigation is completed.

8.5. The Contractor shall include a clause in each of its subcontracts requiring subcontractor cooperation and assistance in accident reporting and investigation.

9.0 Environmental Compliance

All chemical and material products shall meet performance specifications and shall not violate the environmental requirements of any applicable local, state or federal entity. It shall be the Contractor's responsibility to ensure project compliance with all environmental regulations, ordinances and/or statutes of any sovereign governing the Contractor or as identified by specific Task Order. Furthermore, it shall be the Contractor's responsibility to ensure that all waste products generated in assigned efforts are disposed of in a safe manner, complying with all applicable regulations. In no event shall the Government be liable for the contractor's failure to comply with applicable environmental requirements. The Contractor agrees to hold harmless the United States should the Contractor violate any environmental regulation, ordinance or statute. In the case where more than one environmental requirement is present, the Contractor shall comply with the stricter requirement. Should there be a conflict between environmental regulations /ordinances/ statutes and the contract's specifications, the Contractor shall, in writing, contact the contracting officer for a written resolution. Any adjustment in the specifications or contract terms by the Contractor without such a resolution shall be at the Contractor’s risk and expense. Environmental testing shall be conducted in accordance with approved procedures and as dictated by individual task order.

10.0 Hazardous Waste Disposal

The Contractor shall be responsible for the disposal of hazardous waste. The Government will not provide hazardous waste disposal services at Eielson AFB or other JPARC locations.

Attachments:

1. Remote Sites

2. Deliverables

3. Point(s) of Contact

4. Images

Attachment 1: Remote Sites Table 1 – Remote Site Details

Long - W147-41.844

Long - W144-03.950

Long - W145-51.894

Long - W143-55.410

Long - W145-02.955

Long - W141-45.920

Long - W142-18.894

Long - W142-38.083

Long - W146-05.567

Long - W147-57.340

Long - W145-46.667

Long - W143-49.811

Long - W144-36.108

Long - W145-31.559

Long - W144-25.308

Long - W144-23.350

Long - W145-00.648

Long - W145-23.000

Long - W142-51.233

Long - W145-35.646

Long - W145-28.200

Long - W146-48.867

Long - W148-20.168

Long - W146-15.179

Long - W146-17.014

Long - W146-17.032

Long - W146-18.509

Long - W146-32.888

Long - W146-34.509

Long - W145-49.280

Long - W146-18.506

Long - W146-34.133

Long - 145-01.40941' W

Long - 143-06.94274' W

Long - 145-09.3126

Note: The list above is not exhaustive and may be expanded as required by the Government.

Attachment 2: Deliverables The Contractor shall provide the following deliverables:

Monthly Status Report

Adobe PDF

Attachment 3: Government Points of Contact

Contracting Officer Name: Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: Not sure exact details you’d like to provide.

Removed COR information and assed note “To be named upon contract award.”

Email:

Comm: 907-377-####

DSN: 317-377-####

Contracting Officer Representative To be named upon contract award Email:

Comm:

DSN:

Attachment 4: Images Image 1: Current JPARC Airspace Comment by ARTHURS, COREY A Capt USAF PACAF 354 RANS/RSS: This depicts the airspace. The LAT/LOT coordinates are a better exact detail for the HELO contract; which we already included.

But this depiction doesn’t really add much, we’ll leave it in here unless you recommend otherwise image1.jpeg