PWS GFEBS Tier II Helpdesk 12-15-2022Final (1).pdf

PERFORMANCE WORK STATEMENT (PWS)

AFC GFEBS Tier II Help Desk Support

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide General Fund Enterprise

Business System (GFEBS) Command Direct Support (CDS) Help Desk Support. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform GFEBS CDS Help Desk Support as defined in this performance work statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Army Futures Command (AFC) leads the Army's future force modernization enterprise. It requires consistent and robust functionalities across the Army Enterprise. AFC

Headquarters (HQ) includes the full gamut of Army Command (ACOM) responsibilities and staff sections. To this end, it must remain fully operational on all fronts from equipment to financial responsibilities. To ensure the full mission is met on its financials, the AFC HQ requires to outfit its Government capabilities with an adequate amount and Professional Support augmentation with subject matter expertise (SMEs) in various areas. This Performance Work

Statement details the requirement for SME capabilities as a CDS Help Desk to the AFC HQ and its entities specific to GFEBS. AFC entities include subordinate units (i.e., Futures and Concepts

Center (FCC), Combat Capabilities Development Command (DEVCOM), Medical Research and

Development Command (MRDC) and the Combat Systems Directorate) and Direct Reporting

Units (Cross Functional Teams (CFT), The Research Analysis Center (TRAC), Software Factory

(SWF), Artificial Intelligence Integration Center (AI2C) and the Army Applications Lab (AAL)) to achieve each mission.

1.3 Objectives:

• The objective of this PWS is to provide Contractor Support at AFC HQ for the Enterprise

GFEBS Command Direct Support (CDS) Help Desk. The CDS is an intermediate step between the (separately) contracted GFEBS Tier 1 for initial triage and the Tier 2 assigned to US Army Financial Management Command (USFMCOM).

• The GFEBS CDS Help Desk shall consist of full time equivalent support personnel, experienced and proficient with: GFEBS and GFEBS-Sensitive Activities (GFEBS-SA) functionality, complex Army Reimbursable Operations, and Army Science and

Technology. These individuals shall be subject matter experts on GFEBS and Army financial policy and shall provide technical and functional support on multiple

GFEBS/SAP functionalities including training and innovative reporting solutions.

• The Contractor Support shall consist of: GFEBS HelpDesk specialist, Reimbursable

Operations, and Science and Technology (S&T) Support. Although the personnel shall be dedicated per the breakdown above during contract performance, the S&T and

Reimbursable Operations personnel shall also be positioned to provide GFEBS HelpDesk support (and/or legacy system support) as necessary and directed by contractor supervisor after concurrence from the COR.

1.4 Scope: Dedicated GFEBS and associated financial systems SMEs to assist and resolve issues arising in three areas: 1) AFC CDS Help Desk; 2) Army Reimbursable Financial

Operations 3) Science and Technology (S&T) Support.

1.5 Period of Performance: The period of performance shall be for one (1) base year of 12 months from the date of award with four (4) 12-month option years. The period of performance reads as follows:

1.6 General Information

1.6.1 Quality Control: Quality control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the government (see FAR 52.246-1, Contractor Inspection Requirements).

The contractor shall develop, implement and maintain an effective quality control system that includes a written quality control plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction;

corrective action procedures to include procedures for addressing government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the government its quality control documentation. Within 30 days after contract award or with the contractor’s proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the contracting officer (KO) and contracting officer representative (COR) within five (5) working days when changes are made thereafter.

After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to its QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a government only document primarily focused on what the government shall do to assure that the contractor has performed in accordance with the requirements of the contract.

1.6.3 Federal Government Holidays: The contractor is not required to perform services on

Federal holidays.

New Year’s Day 1st day of January

Martin Luther King Jr. Day 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Juneteenth Day 19th day of June

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

1.6.4 Hours of Operation: The contractor shall conduct business, between the hours of 0700 -

1630 CST Monday through Friday except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: Contractors shall Remote Work in order to ensure continuity of operations. This is only an option for those contract employees that possess all necessary and appropriate IT equipment to complete their job duties.

1.6.6 Type of Contract: The government will award a Firm Fixed Price Contract.

1.6.7 Security Requirements: Contractor personnel (to include subcontractors) performing work under this contract shall have a SECRET level of security at time of the proposal submission, and shall maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD Form 254, Department of Defense

Contract Security Classification Specification

1.6.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control (If applicable). N/A

1.6.7.3 Lock Combinations (If applicable). N/A

1.6.8 Personal Identity Verification (PIV). Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency

Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor

Personnel) as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition

(FPCON) at any individual facility or installation change, the Government will require changes in contractor security matters or processes.

1.6.9 Visit Notification. All visit notifications shall be sent through DISS system to SMO code

WOCUAA5.

1.6.10 Special Qualifications: Not applicable.

1.6.11 Post Award Conference/Periodic Progress Meetings: The contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The contracting officer, COR, and other government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the contractor to review the contractor's performance.

At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.12 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including government drawings, designs, and specifications; monitor contractor's performance and notify both the contracting officer and contractor of any deficiencies;

coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.13 Key Personnel: The following personnel are considered key personnel by the government: Lead Financial Management Analyst. The contractor shall provide a Lead

Financial Management Analyst who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the Lead Financial

Management Analyst is absent shall be designated in writing to the contracting officer. The

Lead Financial Management Analyst or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Lead Financial

Management Analyst or alternate shall be available between 07:00 a.m. to 4:30p.m. CST, Monday through Friday except federal holidays or when the government facility is closed for administrative reasons.

1.6.14 Identification of Contractor Employees: The contractor (to include subcontractors) shall provide each employee an identification (ID) badge, which includes at a minimum, the company name, employee name and a color photo of the employee. ID badges for key personnel shall also indicate their job title. ID badges shall be worn at all times during which the employee is performing work under this contract. Each contractor (to include subcontractors) employees shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The contractor (to include subcontractors) shall be responsible for collection of ID badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the contracting officer prior to the contract performance date and updated as needed to reflect contractor and subcontractor personnel changes. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They shall also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.15 Anti-Terrorism and Operations Security Requirements: All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all appropriate personnel. AT level I awareness training is available at the following website: https://Jkodirect.jten.mil/ for CAC holders. Non-CAC-holders may go to: http://jko.jten.mil/courses/atl1/launch.html.

1.6.16. Supervision of Contractor Employees: The government will not exercise any supervision or control over contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the contractor, not the government.

The contractor, in turn, shall be accountable to the government for contractor or subcontractor employees.

1.6.17 Contractor Travel : Occaisional travel may be required on as needed basis. The contractor shall submit a travel request for advance review and consideration for approval by the COR or other Contracting Officer- designee if applicable IAW the below. Travel costs that have not been approved in advance by the COR may not be paid by the Government.

All travel requires COR (or other contracting officer designee) approval/authorization. The contractor shall request travel authorization from the COR or other contracting officer designee at least 10 calendar days prior to a scheduled trip. The contractor shall not travel without the

COR’s or designee’s prior approval. A trip report shall be submitted to the COR within five (5) working days of completion of travel.

Possible trip locations and frequency are as follows:

• HQ AFC, Austin, Texas – ad hoc

• HQ DEVCOM, Aberdeen Proving Ground (APG), Maryland – ad hoc

• HQ FCC, Fort Eustis, VA – ad hoc

• HQ MRDC, Fort Detrick, MD – ad hoc

• HQ AI2C, Pittsburgh, PA – ad hoc

Trip reports shall include the following:

• Full Name and Organization

• Trip Dates (from and to)

• Location

• Nature/Purpose of Travel

• Summary of Trip

• Discussion Points

• Follow-up/Due Out Requirements

• Recommendations

• Attachments

• TPOC Review/Approval Signature

• COR Final Review/Approval Signature

The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires government approval/authorization and notification to the COR.

1.6.18 Other Direct Costs : N/A

1.6.19 Data Rights: The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government.

These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.20 Organizational Conflict of Interest:

a. Purpose. The primary purpose of this clause is to aid in ensuring that:

(1) The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition;

(2) The Contractor's objectivity and judgment are not biased because of its present or future interests

(financial, contractual, organizational, or otherwise) which relate to work performed under this contract;

and

(3) The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

b. Definitions.

(1) The term “Contractor” herein used means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) its parent organization if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

(2) The term "proprietary information" for purposes of this clause means any information considered so valuable by its owners that it is held secret by them and their licensees. Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

c. Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

(1) Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

(2) Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

(3) Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

d. General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of

Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through

9.505-

4, Obtaining Access to Proprietary Information. In this regard, the Contractor shall be responsible for identifying any actual or potential organizational conflicts of interest to the Contracting Officer that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the Contracting Officer will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the

Contracting Officer may impose constraints other than, or in addition to, the constraints listed below.

(1) The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a Subcontractor or consultant to a supplier of the system or any of its major components

(2) The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it shall not be allowed to furnish these items, either as a prime Contractor, a Subcontractor or as a consultant.

(3) The Contractor shall neither evaluate nor advise the Government with regard to its own products or activities. The Contractor shall objectively evaluate or advise the Government concerning products or activities of any prospective competitors.

(4) The Contractor agrees that if it gains access to proprietary information of other companies, it shall exercise diligent effort to protect such proprietary information from unauthorized use or disclosure. In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent

Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it shall enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the Contracting Officer.

(5) If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the Contracting

Officer, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

e. Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract.

The Contractor shall educate its employees regarding the restrictions so that they shall not use or disclose proprietary information or data generated or acquired in the performance of this contract except as provided herein.

f. Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal issues so that each employee shall know and understand the bsolute necessity of safeguarding information from anyone other than the

Contractor's employees who have a need to know, and the U.S. Government.

g. Subcontracts. The Contractor agrees that it shall include the provisions in paragraphs d., e., and f.

above and this paragraph in consulting agreements, teaming agreements, and subcontracts of all tiers which involve access to information or the performance of services described in paragraph d. above. The use of this clause in such agreements shall be read by substituting the word "consultant" or

"Subcontractor" for the word "Contractor" whenever the latter appears.

h. Additional Constraints. If this contract provides for the issuance of task or delivery orders, such orders may impose additional requirements and restrictions relating to this clause to include the requirement for the Contractor and its Subcontractors and employees to furnish the Government with written non-disclosure agreements or statements of no conflict of interest. With regard to any proposal submitted by the Contractor in response to a Request for Task or Delivery Order Proposal, by submitting its proposal the Contractor represents that it has disclosed to the Contracting Officer, prior to the issuance of the task or delivery order, all facts relevant to the existence or potential existence of organizational conflict of interest.

i. Conflicts Involving Future Procurements. The award of this contract, task or delivery orders issued under this contract, Government taskings, or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities.

Only the Contracting Officers for such efforts, applying the rules, principles, and procedures have the authority to determine whether a conflict exists in connection with such procurements.

j. Representations and Disclosures.

(1) The Contractor represents that it has disclosed to the Contracting Officer, prior to award of this contract, all facts relevant to the existence or potential existence of organizational conflict of interest.

(2) The Contractor represents that if it discovers an organizational conflict of interest or potential conflict of interest after award of this contract, a prompt and full disclosure shall be made in writing to the

Contracting Officer. This disclosure shall include a description of the action the Contractor has taken or proposes to take in order to avoid or mitigate such conflict.

k. Remedies and Waiver.

(1) For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the Contractor for subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract. If, however, in compliance with this clause, the

Contractor discovers and promptly reports an organizational conflict of interest (or the potential thereof) subsequent to contract award, the Contracting Officer may terminate this Contract or any task or delivery order issued under this Contract for convenience if such termination is deemed to be in the best interest of the Government.

(2) The parties recognize that this clause has potential effects which will survive the performance of this contract and that it is impossible to foresee each circumstance to which it might be applied in the future.

Accordingly, the Contractor may at any time seek a waiver from the cognizant Contracting Officer by submitting a full written description of the requested waiver and the reasons.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACT ADMINISTRATOR. The official government representative delegated authority by the contracting officer to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does not have authority to change the terms and conditions of the contract.

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the performance work statement.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. GOVERNMENT-FURNISHED PROPERTY (GFP) OR GOVERNMENT PROPERTY

(GP). Property in the possession of, or directly acquired by, the government and subsequently made available to the contractor.

2.1.8. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the key personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.9. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.10. QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are acceptable in accordance with established standards and requirements of this contract.

2.1.11. QUALITY ASSURANCE SPECIALIST. An official government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the contracting officer in these areas.

2.1.12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.13. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.14. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The government does not have privity of contract with the subcontractor.

2.1.15. WORK DAY. The number of hours per day the contractor provides services in accordance with the contract.

2.1.16. WORK WEEK. Monday through Friday, except for federal holidays unless specified otherwise.

2.2. ACRONYMS:

A&S Acquisition and Systems

AAL Army Applications Lab

ACOM Army Command

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AFC Army Futures Command

AI2C Artificial Intelligence Integration Center

AR Army Regulation

ATAAPS Automated Time Attendance and Production System

AXOL Access Online

CDS Command Direct Support

CEFMS US Army Corps of Engineers Financial Management System

CFR Code of Federal Regulations

CFT Cross Functional Teams cPROBE Army Programing, Budget, and Execution

CMR Contract Manpower Reporting

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DASA-CE Deputy Assistant Secretary of the Army Cost & Economics

DASA-FO Deputy Assistant Secretary of the Army Financial Operations

DCPS Defense Civilian Payroll System

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DEVCOM Combat Capabilities Development Command

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DMLSS Defense Medical Logistics Standard System

DOD Department of Defense

DoD FMR Department of Defense Financial Management Regulation

DRU Direct Reporting Units

DTS Defense Travel System

FAR Federal Acquisition Regulation

FCC Futures and Concepts Center

FCM Fund Control Module

GCSS-A Global Combat Support System – Army

GFEBS General Fund Enterprise Business System

GFEBS-SA General Fund Enterprise Business System - Sensitive Activities

GRC Governance Risk and Compliance

HIPAA Health Insurance Portability and Accountability Act of 1996

HQ Headquarters

IAW In Accordance With

IDOC Intermediate Document

IPR In-Progress Review

KO Contracting Officer

LMP Logistics Modernization Program

MRDC Medical Research and Development Command

NIPR Non-secure Internet Protocol

O&S Operations & Support

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PPBE Programming, Planning, Budget, and Execution

PIEE Procurement Integrated Enterprise Environment

PIPO Phase In/Phase Out

POC Point of Contact

PP&E Property Plan and Equipment

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

RMD Resource Management Directorate

S&T Science and Technology

SAP System Applications and Products

SME Subject Matter Expert

SNOW Service Now

SO Sales Order

SOMARDS Standard Operation and Maintenance Army Research and Development

System

SPS Standard Procurement System

SSO System Support Operations

STANFINS Standard Finance System

SWF Software Factory

TE Technical Exhibit

TEWLS Theater Enterprise Wide Logistics System

TPPS Third Party Payment System

TRAC The Research Analysis Center

UMTs Unmatched Transactions

USFMCOM US Army Financial Management Command

WBS Work Breakdown Structure

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The government will provide personnel to assist with set-up of NIPR.

3.2 Facilities (If applicable): N/A

3.3 Utilities (If applicable): N/A

3.4 Equipment: The government will provide government computers, electronic mail (e-mail) accounts, etc.

3.5 Materials: The government will provide Standard Operating Procedures, Regulations, and

Policies.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General : The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance : The contractor shall possess and maintain a secret facility clearance from the Defense Security Service. The contractor’s employees, performing work in support of this contract shall have been granted a secret security clearance from the Defense

Industrial Security Clearance Office. The DD Form 254, Contract Security Claffication

Specification, is provided as attachment.

4.3. Materials. The contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Required Services. The contractor shall provide services for AFC CDS GFEBS Tier II

Help Desk Support.

5.1.1 The contractor shall support end users in the use of GFEBS/SAP, GFEBS-SA/SAP transactions related to all of the systems’ multiple functionalities, including any functionalities arising out of future enhancements, to include but not limited to all GFEBS process areas

(Spending Chain, Reimbursable, Funds Management, Project Systems, Projects, Business

Intelligence (BI), Property Plan and Equipment (PP&E) and Cost Management). They shall function as an AFC Contractor-identified technical liaison with regular conference calls with

GFEBS Operations & Support (O&S), System Support Operations (SSO), and USAFMCOM as required to stay abreast of new policies and systems changes and shall distribute the change information to the AFC financial management community. Contractors shall support efforts sponsored by USAFMCOM, SSO, DASA-CE, DASA-FO offices, and other financial support system teams (for example Global Combat Support System – Army (GCSS-A), Procurement

Integrated Enterprise Environment (PIEE), Fund Control Module (FCM), Logistics

Modernization Program (LMP), US Army Corps of Engineers Financial Management System

(CEFMS), etc) to capture non-common GFEBS business processes across the AFC enterprise and facilitate process standardization. Contractors shall maintain expertise in GFEBS functionality enhancements and changes throughout the contract period of performance.

5.1.2 The contractor shall provide users with relevant and applicable training and/or assistance of

GFEBS/SAP, GFEBS-SA/SAP, Reimbursable Operations, and Science and Technology specific subject matter expertise. They shall maintain advanced working knowledge of GFEBS core business functions and processes. Contractors are expected to research, coordinate, and integrate formal training for end users and advise leadership in application for utilization of GFEBS within the core system landscape. Contractors are required to have comprehensive experience teaching, training, and using GFEBS applications for specific business processes in the Army /

Government arena. They shall train/assist users thru multiple Army approved mediums such as but not limited to over the shoulder, telephone, video teleconference, and web conferencing.

5.1.3 The contractor shall assist end users with, and effectively and properly achieve error resolution, to include but not limited to Automated Time Attendance and Production System

(ATAAPS) Intermediate Document (IDOC) errors, Access Online (AXOL) IDOCs, Defense

Civilian Payroll System (DCPS) IDOCs, Defense Travel System (DTS) IDOCs, FCM IDOCs, LMP IDOCs, Standard Procurement System (SPS) IDOCs, Theater Enterprise Wide Logistics

System (TEWLS) IDOCs, Third Party Payment System (TPPS) IDOCs, Defense Medical

Logistics Standard System (DMLSS) IDOCs, Unmatched Transactions (UMTs), Sales Order

(SO) errors, DP96 errors, and other suspended transaction errors identified. They shall understand and successfully work through the intricate nature of the ATAAPS interface into

GFEBS and DCPS, including but not limited to, the impact these interface and associated errors may have on the financial reporting within GFEBS. Contractors will be granted the appropriate roles in GFEBS and other systems to enable them to perform this function. Contractors shall provide and present metrics bi-weekly to the AFC Resource Management Directorate (RMD) of all items listed in this paragraph.

5.1.4 The contractor shall assist users needing assistance to successfully submit all service tickets in GFEBS Service Now (SNOW) helpdesk tool. Contractors shall resolve issues identified in all tickets able to be worked at the CDS level to appropriate and accurate conclusion. The contractor shall reassign tickets that are unable to be resolved at the CDS level to the appropriate Tier II action group with written explanation to the end user and action group regarding why the contractor could not accurately close the ticket. Contractors shall leverage knowledge of GFEBS

Design and Architecture to proactively identify and escalate systemic incidents to appropriate action groups as needed, while providing guidance, suggestions, and necessary continuing engagement to the action group to resolve the incident. Contractors shall provide metrics for

AFC HQ RM Directorate on overall Ticket Trends by End to End Process Area (for example opened, closed, backlog, age) on a bi-weekly basis to the Contracting Officer Representative

(COR). Conducts In-Progress Review (IPR) meetings with AFC Functional and Technical

Representatives (Weekly).

5.1.5 The contractor shall provide assistance with Governance Risk and Compliance (GRC)

System requests, reports, and system irregularities. They shall assist users in determining why they are not able to complete requested transactions or receiving the expected alerts from the system. Contractors shall provide feedback and awareness alerts of upcoming system or role changes that SSO, or GFEBS O&S will be putting out in the future.

5.1.6 The contractor shall provide fiscal year-end close and start up support via the mediums described above and extended hours of support during the months of August and September

IAW section 1.6.4. They shall provide assistance and coordination of critical tasks to include but not limited to GFEBS Master Data Builds/updates, Funds Center Builds/updates, Internal

Orders,Work Breakdown Structure (WBS) rollover, WBS Element mass upload, Cost Center

Builds/updates, Labor and Overhead tasks, S&T Task Build/updates, tracking and clearing critical UMTs and IDOCs, Sales Order Closeout and Rollover and Reimbursable Funded

Program statuses.

5.1.7 The contractor shall provide users with training and/or assistance as described in paragraphs 5.1.1-5.1.6, on Army legacy systems of Standard Finance System (STANFINS), Cognos – Business Analysis, and other systems specific subject matter expertise.

5.2. Reimbursable Operations and Science and Technology (S&T) Support

5.2.1 Reimbursable Financial Operations Support

The contractor shall provide Army policy and SAP process subject matter expertise on complex reimbursable operations across the AFC enterprise to assist Government employees in the implementation and integration of these policies and activities into GFEBS, GFEBS-SA business processes and existing or new capabilities/functionalities. The contractor is not tasked to develop new GFEBS IT system capabilities that require them to have roles to change system code, but will be asked to develop draft system change requests that are submitted to the SSO for evaluation on ad hoc basis. The contactors shall provide or assist with providing financial analysis, financial metrics, policy compliance audits and data analytics.

5.2.2 Science and Technology (S&T) Support

The contractors shall support the S&T financial reporting for the AFC Enterprise. They shall also provide expert advice on tracking Congressional inquiries and other items within GFEBS by ensuring the system set up will not impact data elements required for use by Army policy.

Contactors shall provide support for all phases of Programming, Planning, Budget, and

Execution (PPBE) process and provide reports as requested that draw data from systems including but not limited to GFEBS, GFEBS-SA, STANFINS, Standard Operation and

Maintenance Army Research and Development System (SOMARDS), CEFMS, and Army

Programming, Budget, and Execution (cPROBE). Report templates will be provided by the S&T division that is a part of the AFC Acquisition and Systems (A&S).

5.3. Service Contract Report (SCR): The Contractor shall report ALL Contractor labor hours

(including Subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The Contractor is required to complete all required data in the System for Award Management (SAM) using the following web address: http://www.sam.gov. Reporting inputs shall be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Steps for Submitting a Service Contract Report (SCR)

1. Go to www.sam.gov and log in.

2. Select Entity Registrations and then select Service Contract Reporting.

3. SAM displays your entities which have service contracts and meet the reporting criteria. Select

View by entity to see the service contracts for each entity.

4. Next, select Add for the service contract against which you want to create a Service Contract

Report. Each service contract which meets the FAR Subpart 4.1703 reporting thresholds is displayed.

5. You will be taken to the Complete Service Contract Report page. SAM displays the contract details and allows you to report. You are required to enter the following information: • Total

Amount Invoiced: Total dollar amount invoiced for services performed during the previous

Government fiscal year under the contract (this amount should include the prime and any subcontract amount).

http://www.sam.gov/

• Prime Contractor Hours Expended: Prime contractor direct labor hours expended on the services performed during the previous Government fiscal year. The amount you enter is automatically divided by 2,080 hours to calculate a Full Time Employee (FTE) equivalent, displayed under the Prime Contractor Hours Expended as Prime Contractor

FTEs.

6. Report any required Tier 1 subcontractor information by selecting the Add Tier 1 Subcontract

Information button.

7. When you are ready to submit the report, select Submit. This saves your report and returns you to the Select Service Contract page where you can create other SCRs or edit an existing SCR.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The contractor (to include sub-contractors) shall abide by all applicable regulations, publications, manuals, and local policies and procedures.

Office of Management and Budget Circular A-123, Management’s Responsibility for Internal Control, Appendix A: Internal Controls Over Financial Reporting

Department of Defense (DoD) Financial Management Regulation (FMR) 7000.14-R

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives that relate directly to mission failure if not accomplished. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Standard

Acceptable

Quality Level

(AQL)

Incentive / disincentive

PRS # 1. Contractor’s

Progress, Status and

Management Report required by base contract

CDRL (DI-MGMT-81928)

Task Order PWS Section

5.1 & 5.2

Reporting is thorough, accurate and complete in accordance with the associated CDRL.

95% accuracy and completeness with first draft.

100% accuracy with one correction/ rewrite.

Trends of less than acceptable performance and not re-performed by contractor could result in reductions in monthly payments at the discretion of the Contracting Officer and may result in a negative

CPARS rating.

PRS # 2. Contractor’s

Report, Record of

Meeting/Minutes as required by base contract

CDRL (DI-ADMN-81505)

Task Order PWS Section

5.1.4

Reporting is thorough, accurate and complete in accordance with the associated CDRL.

95% accuracy and completeness with first draft.

100% accuracy with one correction/ rewrite.

Trends of less than acceptable performance and not re-performed by contractor could result in reductions in monthly payments at the discretion of the Contracting Officer and may result in a negative

CPARS rating.

PRS # 3. Contractor’s

Training Materials required base contract

CDRL (DI-ILSS-80872)

Task Order PWS Section

5.1 & 5.2

Reporting is thorough, accurate and complete in accordance with the associated CDRL.

95% accuracy and completeness with first draft.

100% accuracy with one correction/ rewrite.

Trends of less than acceptable performance and not re-performed by contractor could result in reductions in monthly payments at the discretion of the Contracting Officer and may result in a negative

CPARS rating.

PRS # 4. Presentation

Material

CDRL (DI-ADMN-81373)

Task Order PWS Section

5.1.3 & 5.1.4

Reporting is thorough, accurate and complete in accordance with the associated CDRL.

95% accuracy and completeness with first draft.

100% accuracy with one correction/ rewrite.

Trends of less than acceptable performance and not re-performed by contractor could result in reductions in monthly payments at the discretion of the Contracting Officer and may result in a negative

CPARS rating.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

QCP PWS sec.

1.6.1

By the 5th of every month, within 30 days of contract award.

1 original, by the

5th of every month, within 30 days of contract award

In MS Word, Briefing Slides, or

Excel Spreadsheet, etc.

AFC RM, Systems

Branch, ATTN:

KO, COR POC, e-mail:

usarmy.austin-tx.futures-cmd.mbx.afc-hq-accounting-and-systems@army.mil

Contractor’s

Reports, Record of

Meeting/Minutes as required by base contract

PWS sec. 5.1.3 &

5.1.4

Within 2 business days of the meeting.

1 original, within 2 business days of meeting

In MS Word, Briefing Slides, or

Excel Spreadsheet, etc.

AFC RM, Systems

Branch, ATTN: KO, COR

POC, e-mail:

usarmy.austin-tx.futures-cmd.mbx.afc-hq-accounting-and-systems@army.mil

Conducts In-

Progress Review

(IPR) meetings with AFC

Functional and

Technical

Representatives

PWS sec. 5.1.4

By the 5th business day of every week, within 30 days of contract award.

1 original, by the

5th business day of every week, within

30 days of contract award

In MS Word, Briefing Slides, or

Excel Spreadsheet, etc.

AFC RM, Systems

Branch, ATTN: KO, COR

POC, e-mail:

usarmy.austin-tx.futures-cmd.mbx.afc-hq-accounting-and-systems@army.mil