Army Futures Command_Questions_Sources Sought Notice_2.pdf

No. PWS/Sources Sought Section Page No. Para. Description Question Response 1 PWS - Contractor Furnished

Items and Responsibilities 15 2 Secret Facility Clearance Would the Government consider sponsoring vendors for a facility clearance or does the secret facility clearance need to be in place before being considered for award?

The security facility clearance will be needed at time of award.

2 PWS - Specific Tasks 5.1.1 16 1 GFEBS Training Support Does the Government utilize any existing training materials? Would the team be creating these from scratch?

Yes Training material is available however training material will have to be created as issues arise.

3 PWS - Specific Tasks 5.1.4 16 1 GFEBS ServiceNow Tool Is the ServiceNow (SNOW) Incident Management tool currently operating in a live environment? Also, does the AFC have their own instance of the SNOW tool, or, do they leverage the Army SNOW tool?

Will the contractor be asked to assist with SNOW implementation activities (if no such tool currently exists)?

AFC leverages the centrally managed Army SNOW tool for the ERPs.

4 PWS - Specific Tasks 5.2.2 18 1 Science and Technology Support Does the Government intend on requesting assistance with Monthly/Quarterly closing Financial Reporting activities?

No, the expectation is to asssit with fiscal year end close activities.

5 PWS - Specific Tasks 5.3 18 1 Service Contract Report (SCR) Would the Government consider removing the SCR requirement from the PWS as it poses additional reporting requirements and administrative duties on small businesses?

This is an Army requirement for all requirements that meet the SCR threshold requirement.

6 Sources Sought Notice 2 4 Labor Category Breakdown (Question 3e.) Does the Government intend on including labor category descriptions and specific positions to assist with the breakdown of FTEs to accomplish this effort? (I.e., Program Managers, Senior Consultants, Consultants, etc.)

Yes, the Government can provide a notional/ historical labor category description; however the contractor shall propose IAW the PWS.

7 Sources Sought Notice 2 1 Capability Statement Requirements Is there a preferred font size for this Sources Sought Notice requirement?

12 font is preferred

8 Sources Sought Notice 1 4 This is a NEW REQUIREMENT, there is no current contract.

Due to the fact that this is a new contract requirement, what is the status of the GFEBS support? Is there any incumbent currently providing support?

Support is currently being provided on a larger contract by cBEYONData, previously Alta Via.

However, that supports many customers. This action is smaller in scope and therefore was id d9 The description and Sources Sought Notice state this is a new requirement. It is our understanding that cBEYONData, previously Alta Via, holds an active contract with AFC currently for similar services.

Can the government clarify how this effort differs from the current GFEBS contract?

See Response to Question #8.

10 There was an RFI in January of 2022 for similar work to what is being requested in this Sources Sought. At that time, the incumbent was identified as Colsa, K#/Call Order#: W31P4Q16A0003/0002, with a contract end date of May 15, 2023. Could the government clarify if an incumbent is currently performing these services or provide additional information on how this is a new requirement?

The previous RFI was initiated by the customer as part of their market research. See response to Question #8.

11 Aside from having the necessary access to the ticketing system (SNOW and/or Citrix), are there required certification/licenses that Tier 2 needs to have in place to access certain applications, such as various T-Codes needed within the GFEBS environment?

No

12 In order to provide an accurate FTE estimate for this work, we request an average number of tickets monthly and yearly for each of the three areas (Help Desk experience (Tier II help desk support), Army Reimbursable Financial Operations Support, and Science and Technology (S&T) Financial Reporting Support), as well as the SLAs/resolution requirements for each.

The FTE estimate can be general in nature for this sources sought notice. The average ticket numbers are not available at this time.

13 We are aware there are currently delays receiving GFEs for other GFEBS projects. Is the government anticipating any delay in providing GFEs and other tools for these projects, and if so, how long of a delay might we expect?

No delays are expected.

14 Section 3. Government Furnished Items and Services

14 What technology will the government provide for customers to request assistance (i.e., call tree to open a work ticket)?

Assistance is provided via ServiceNow (SNOW) Incident Management tool and other Army/ government communications systems such as outlook and TEAMs.

AFC GFEBS Tier II Help Desk Suppor

15 Section 3. Government Furnished Items and Services

14 What Help Desk tracking software will the government expect the contractor to use to track workload and will it be provided by the government?

ServiceNow (SNOW) Incident Management tool

16 N/A N/A What is the historical (or expected) workload? I.e., number of support requests daily?

Historical workload is not available at this time, but can be provied when/if an RFP is released

17 N/A N/A To clarify, the government is requesting the equivelant of application specialists (software) vs. Help Desk generalist to troubleshoot hardware or operating system issues?

The Government expects the contractor to provide the supppor required to perform the work as outlined in the PWS.

18 N/A N/A What would be the FTE requirements to support this effort to include Key Personnel such as Project Manager/Lead Financial Analyst and alternate.

Key personnel are listed in the PWS para 1.6.13.

also see response to 2Questions #17.

19 N/A N/A How would we staff this requirements … Queue Manager, Senior/Junior support for each of the Product Lines?

See Response to Question #18.

20 N/A N/A What additional tools will the government provide to assist technicians to provide assistance (i.e., technician remote control to the customer computer)?

This is not a IT help desk type support. Remote control to customer computer is not requried. This is webbase support

21 Regarding the market research issued via STARS III RFQ1533833 in December 2021 for GFEBS TIER II AND GFEBS SA HELP DESK.

Market research was just issued via solicitation # MICCFSH for GFEBS

TIER II HELP DESK SUPPORT SERVICES FOR ARMY FUTURES

COMMAND (CDS).

Is this earlier work being consolidated into the new requirement that states it is “new work” or will the work previously awarded to Creative Solutions Consulting, Inc be recompeted?

The previous RFI was initiated by the customer as part of their market research. See response to Question #8.