PWS for Linen Laundry Service.pdf

Attachment 1

PERFORMANCE WORK STATEMENT

LAUNDRY CLEANING SERVICE

DYESS AFB, TX

Reviewed

7th Force Support Director Date

Approved

Contracting Officer Date

LAUNDRY AND DRY CLEANING SERVICES

DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK. The contractor shall furnish all personnel, equipment, transportation, and supplies, except as specified herein as government furnished, to provide Laundry and Dry cleaning Service, including pickup and delivery at each Lodging building on Dyess AFB, TX. Performance shall be in accordance with the scope of this Performance Work Statement (PWS); Joint Commission on Accreditation of Health Care Organization (JCAHO); Infection Control Committee (ICC); International Fabricare Institute Publications; and Accreditation Association for Ambulatory Health Care (AAAHC).

1.2. ACCOUNTABILITY, PICK UP, DELIVERY AND CLEANING TIMELINE

ACCOUNTABILITY

1.2.1. Linen Accountability: Lodging Housekeeping staff will count all linen from each floor/building, Linen will be placed in a linen bag marked from the building and floor the bag belongs to. Housekeeping staff will fill out a three-part inventory ticket stating what items are in bags and from what floor. Contractor has the option to verify count on site or at their facility. Contractor will enter their inventory count in the column next to housekeeping’s count. Any discrepancies +- 5 items, contractor will be required to notify lodging linen manager. Contractor may keep part 1 of the inventory ticket for their records but must return part 2 of inventory ticket to each linen room with deliveries. Part 3 is kept by housekeeping staff for verifying items returned.

PICK-UP AND DELIVERIES

1.2.2. Pickup and Delivery Points, Dates and Times:

1.2.2.1. Contractor will pick-up dirty linens and return clean linen to each linen room in building 7409-2 floors, 7420-A&B side-1 Floor, 7421- A&B side-1 Floor, 7403-1 Floor, 7425 – 1 Floor, 7426-1 Floor, 6135 -3 Floors, 7218-3 Floors and as needed in 7407-2 Floors. Lodging will call Contractor when building 7407 has been used and linen are ready for Pick-up, contractor has 24 hours to pick linens up from 7407.

1.2.2.2. Pick-up will occur 7 days a week except for the (3) Holidays identified in the SOW.

1.2.2.3. Pick-up and deliveries for clean & dirty linen: Dirty linen will be ready for pick-up at 2:00 pm and must be picked up from all buildings no later than 5:00 pm. Clean Linens must be delivered no later than 7:00 pm each delivery day. Only exception will be buildings 7420, 7421 & 7403 clean linen must be delivered no later than 4:00 pm each delivery day.

CLEANING TIMELINE

1.2.3. All white linens picked up for laundering must be returned as outlined in the following schedule. White linens consist of towels, washcloths, hand towels, bathmats, flat/fitted sheets, pillow cases/protectors, bed bug covers, dishtowels, dishcloths, pot holders, blankets, mattress pads & shower curtains.

Pickup Day Delivery Day

Saturday Monday

Sunday Tuesday

Monday Tuesday

Tuesday Wednesday

Wednesday Thursday

Thursday Friday

Friday Monday

1.2.3.1. Bedspreads, bed skirts and drapes picked up for laundering must be returned as outlined in the following schedule

Pickup Day Delivery Day

Saturday Tuesday

Sunday Wednesday

Monday Wednesday

Tuesday Thursday

Wednesday Friday

Thursday Saturday

Friday Monday

1.2.4. Holidays: When a holiday falls on a scheduled pickup or delivery day, the scheduled action shall be performed on the first day following the holiday (Monday through Sunday). The following federal holidays Lodging observes at Dyess AFB are as followed. No Pick-up or Drop-off will be accomplished on these days:

New Year’s Day 1 January Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

1.3. MISSING AND DAMAGED ARTICLES

1.3.1. The quantity of articles delivered shall equal the quantity of articles picked up. Items not delivered will be considered shortages in the delivery quantity and any shortage shall be noted on the inventory ticket. The contractor shall deliver any shortages due to loss or damage in the next regularly scheduled delivery at no additional cost to the government. Any articles damaged by the contractor during the cleaning process shall be noted on the inventory ticket. Any articles missing for seven (7) calendar days will be considered lost and the contractor shall reimburse the government the full replacement cost. See Apex A. If an item is damaged beyond repair by the contractor, the contractor shall reimburse the government the full replacement cost. See Apex A. Substitution of items for replacement is not authorized.

1.4. UNSERVICEABLE ARTICLES

Every effort will be made by the Housekeeping staff to remove linen items damaged by guest. Should items make it past housekeeping inspection and sent to cleaners, the contractor shall clean by appropriate method all unserviceable and non-repairable articles and return to lodging marked in a separately package marked (guest stained) to Building 7409 1st Floor as outlined in the Pick-up & Delivery schedule. All items will be inspected by the linen supply technician to ensure if unserviceable items are damaged through normal wear and tear, guest damaged or by contractor negligence. Should inspections determine the damage is a result of contractor negligence, contractor will reimbursement government lodging operation replacement value. Contractor will not be held responsible for guest damaged items.

1.5. TRANSPORTATION AND STORAGE OF ARTICLES

1.5.1. The contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in a vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to appropriate facility. After transporting dirty/soiled and contaminated laundry, the vehicle interior shall be cleaned before loading the clean articles.

1.5.2. Contractor may provide laundry carts for storage and transportation of linen in, to, and from the contractor’s place of business to each lodging building. At contractor’s election they may leave (1) empty laundry cart at buildings 7407, 7409, 7425, 6135 & 7218 for lodging staff to load dirty linen bags.

1.5.3. Health Requirements

Compliance with all certification or labeling requirements, arising from federal, state or local Department of Health regulations, and Occupational Safety and Health Administration (OSHA), is the responsibility of the contractor.

1.6. WORKMANSHIP AND SANITATION

Delivered finished articles shall conform to industry standards of quality of cleanliness, finish, and appearance. All articles shall be cleaned in a manner that prevents wrinkling and shrinking of fabric. All work performed shall be done under sanitary conditions.

1.6.1. Articles shall be clean, free from soil, lint, dust, stains, bacteria, fungi, and other microorganisms including pathogens and disease producing organisms.

1.6.2. All linen will be washed and dried per manufactures care instructions in Appendix B.

1.6.3. Chlorine Bleach will not be used on any fabrics. All white linens as identified in 1.2.3. must be washed per manufacture instructions with Non-Chlorine bleach. Should contractor use liquid bleach, causing yellowing of the fabric they will reimbursement government lodging operation replacement value of damaged items.

1.6.4. Laundry bags containing dirty linen will be washed and returned per the schedule outlined in section 1.2.3 to each building and floor identified on the bag. Canvas bags will be washed in warm water not to exceed 130 degrees, use only liquid laundry detergent and Non-Chlorine bleach. Dry at moderate temperature not to exceed 100 degrees.

Nylon linen Bags will be washed in warm water not to exceed 130 degrees, do not use any bleach. Dry with cool air only, select delicate setting.

1.6.5. Unless otherwise specified in Work Load Estimate and Packaging Requirements, Appendix A, all articles shall be returned wrapped in clear film. Clear film wrap will be done individually or as a bundle, depending on packaging size as listed in Appendix A.

1.6.6. Contractor must separate sheets, bedspreads & blankets by size. Queen flat sheets, Queen fitted sheets, Twin flat sheets, twin fitted sheets, King flat sheets, King fitted sheets, Queen bedspreads/blankets, Twin bedspreads/blankets & King bedspreads/blankets. Contractor must ensure correct sizes are delivered to the correct buildings, if not once contact by Lodging, contractor must return to location within 60 minutes of being contacted to pick items up and deliver to correct locations. Appendix A.

1.6.7. Lodging linens will not be washed in washing machines that have been used to clean any linen items that could contain grease, fuel or medical waste. Lodging linens will not be dried in machines that have been used to dry any linen items that could contain grease or fuel. Washers & dryers should be dictated to lodging linens only.

1.7. CONTAMINATED LAUNDRY

Contaminated laundry will be given to the contractor in easily identifiable red bio plastic bags. The contractor shall pick up and clean contaminated laundry in accordance with JCAHO manual, Linen and Laundry Subsection, Infection Control Section, guidelines.

1.8. REPAIRS

1.8.1. NON-REIMBURSABLE

Except for unserviceable and non-repairable articles turned in for cleaning, the contractor shall repair all minor (normally less than four inches) rips, tears, open seams, and holes with materials and supplies of the same color and by similar appearance and quality. All such repairs shall be performed at no additional cost to the government.

1.9. REPERFORMANCE OF SERVICES

1.9.1. Articles found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the government. Such articles shall be identified by the Lodging linen manager to the Contractor’s representative at the next scheduled pickup. The contractor shall identify and package these articles as rewashed; separately packaged after they are re-cleaned. All rewash must be return per the schedule outlined in section 1.2.3.

1.9.2. Lodging reserves the right to (6) No-Notice inspection per quarter; Jan-Mar, Apr-Jun, Jul-Sep, and Oct-Dec.

No-Notice inspections will be done during normal lodging hours from 8:00am to 5:00pm except the (3) Holidays identified in this SOW.

1.10. PUBLICATIONS

1.10.1. Publications applicable to this Performance Work Statement are listed below. The government has determined compliance with these publications shall be a mandatory requirement for the contractor. Before implementing any such revision, supplement or amendment that will result in an increase in contract price, and within 30 days of receipt of the revision, supplement or amendment, the contractor shall submit a price proposal to the contracting officer for approval.

1.10.2. PUBLICATIONS LIST

Publication No. Title Applicability

JCAHO Joint Commission on Accreditation of Health Mandatory Care Organization 875 North Michigan Ave., Suite 200 Chicago, IL 60611 http://www.jointcommission.org/

AAAHC 2006 Accreditation Association for Ambulatory Mandatory

Health Care 5200 Old Orchard Road, Suite 200 Skokie, IL 60077 http://www.aaahc.org

2. QUALITY ASSURANCE.

Contractor’s quality assurance system shall provide for appropriate controls to ensure compliance of all PWS requirements. System shall include inspection and test criteria/methodology/data used to verify/validate conformance to an acceptable level defined in the PWS and delivery of services within allowable tolerances

2.1 SERVICE SUMMARY.

PERFORMANCE OBJECTIVE PWS REFERENCE PERFOMANCE THRESHOLD

PO-1 Comply with pickup and delivery schedules

Para 1.2

95 % of the time per month

PO-2 Comply with packaging requirements

Para 1.6.3, Appendix A

PO-3 Comply with workmanship and sanitation requirements

Para 1.6, 1.7

PO-4 Comply with vehicle interior requirements

Para 1.5

PO-5 Perform repairs

Para 1.8

PO-6 Deliver correct quantities

Para 1.3

3. METHOD OF FINISH CODES

The following are the routine requirements for packaging of laundry and method of finish required. Any other special packaging requirements or methods of finish will be specified in writing at the time that service is requested.

Definitions of abbreviations for methods of finish are as follow:

LD Liquid Detergents only NCB Non-Chlorine Bleach WMT80 Wash Moderate Temperature less the 80 degrees Fahrenheit WMT100 Wash Moderate Temperature less the 100 degrees Fahrenheit WMT120 Wash Moderate Temperature less the 120 degrees Fahrenheit WMT135 Wash Moderate Temperature less the 135 degrees Fahrenheit WMT135 Wash Moderate Temperature less the 135 degrees Fahrenheit DCA Dry Cool Air Only

DMT100 Dry Moderate Temperature less the 100 degrees Fahrenheit

DMT120 Dry Moderate Temperature less the 120 degrees Fahrenheit

DMT130 Dry Moderate Temperature less the 130 degrees Fahrenheit

DMT135 Dry Moderate Temperature less the 135 degrees Fahrenheit

DMT180 Dry Moderate Temperature less the 180 degrees Fahrenheit

F Fold

B Bundled in clear plastic wrap and labeled by size

OH On Hanger

DC Dry Clean

Appendix A Packaging, Work Load Quantity Estimates, Finishing Requirements, Estimated Replacement Costs

Linen Exchange

Laundry Item # Description Quantity

Annual Estimate

Packaging Size

Method of Finish Estimated Replacement Cost

(PWS para 1.3) 0001 Sheets, white, 66x104 2,500 As Needed LD, NCB, WMT135, DMT135, F, B

$6.80

0002 Sheets, white fitted, 39x75

2,500 As Needed LD, NCB, WMT135, DMT135, F, B

$8.02

0003 Sheets, white, 90x110 7,800 As Needed LD, NCB, WMT135, DMT135, F, B

$9.66

0004 Sheets, white fitted, 60x80

7,800 As Needed LD, NCB, WMT135, DMT135, F, B

$10.39

0005 Sheets, white, 108x110 35 As Needed LD, NCB, WMT135, DMT135, F, B

$11.38

0006 Sheets, white fitted, 78x80

35 As Needed LD, NCB, WMT135, DMT135, F, B

$12.35

0007 QN. Pillowcases, white 33,500 As Needed LD, NCB, WMT135, DMT135, F, B

$1.88

0008 KG. Pillowcases, white 250 As Needed LD, NCB, WMT135, DMT135, F, B

$2.16

0009 Blanket, cotton White, 66x90

375 As Needed LD, NCB, WMT80, DMT100, F, B

$18.73

0010 Blanket, cotton White, 90x90

2,700 As Needed LD, NCB, WMT80, DMT100, F, B

$27.26

0011 Blanket, cotton White, 108x90

30 As Needed LD, NCB, WMT80, DMT100, F, B

$30.02

0012 Mattress Pads, 39x76 1,800 As Needed LD, NCB, WMT80, DMT100, F, B

$7.72

0013 Mattress Pads, 60x80 7,400 As Needed LD, NCB, WMT80, DMT100, F, B

$12.05

0014 Mattress Pads, 78x80 35 As Needed LD, NCB, WMT80, DMT100, F, B

$14.80

0015 Qn. Pillowcase Covers 33,000 As Needed LD, NCB, WMT135, DMT135, F, B

$1.74

0016 Kg. Pillow Covers 250 As Needed LD, NCB, WMT135, DMT135, F, B

$1.76

0017 Bed Bug Protectors, 39x76

100 As Needed LD, NCB, WMT80, DMT100, F, B

$27.73

0018 Bed Bug Protectors, 60x80

200 As Needed LD, NCB, WMT80, DMT100, F, B

$36.53

0019 Bed Bug Protectors, 60x80

25 As Needed LD, NCB, WMT80, DMT100, F, B

$45.00

0020 Towels, white 22,400 As Needed LD, NCB, WMT120, DMT130, F, B

$5.59

0021 Washcloths, white/colored

22,400 As Needed LD, NCB, WMT120, DMT130, F, B

$0.49

0022 Bathmats 14,800 As Needed LD, NCB, WMT120, DMT130, F, B

$2.74

0023 Shower Curtin’s 7,000 1 LD, NCB, WMT80, DMT100, F, B

$14.74

0024 Towels, hand 18,100 As Needed LD, NCB, WMT120, DMT130, F, B

$1.43

0025 Kitchen, Dish Towels 1,900 As Needed LD, NCB, WMT120, DMT130, F, B

$1.42

0026 Kitchen, Dish Cloths 1,900 As Needed LD, NCB, WMT120, DMT130, F, B

$0.85

0027 Kitchen Pot Holders 1,400 As Needed LD, NCB, WMT120, DMT130, F, B

$1.03

0028 Crib Sheets 50 As Needed LD, WMT135, DMT135, F, B

$10.19

0029 Crib Blankets 50 As Needed LD, WMT135, DMT135, F, B

$6.49

0030 Microfiber Bedspread, Colored, 66x104

1,100 1 LD, WMT80, DCA,

F, B

$100.50

0031 Microfiber Bedspread, Colored, 81x108

7,100 1 LD, WMT80, DCA,

F, B

$121.50

0032 Polyester Bedspread, Colored, 66x104

400 1 LD, WMT120,

DMT120, F, B

$65.00

0033 Polyester Bedspread, Colored, 81x108

600 1 LD, WMT120,

DMT120, F, B

$58.00

0034 Bedrunners 100 1 LD, WMT120, DMT120, F, B

$60.00

0035 Bed Skirts 250 1 LD, WMT120, DMT180, F, B

$98.00

0036 Laundry Bags, Canvas 12,000 1 LD, WMT130, DMT100, F, B

$13.50

0037 Laundry Bags, Nylon 7,000 1 LD, WMT130, DCA, F, B

$11.90

Dry Clean Item # Description Quantity

Annual Estimate

Packaging Size

Method of Finish Estimated Replacement Cost

(PWS para 1.3) 0038 Draperies 100 1 DC, OH, B $210.00