PWS for GIS Support for CG-741 V01.docx

PERFORMANCE WORK STATEMENT (PWS)

Shore Forces GIS Support Services

1.0 GENERAL

1.1 BACKGROUND

The Office of Shore Forces (CG-741) utilizes an Enterprise Geospatial Platform (EGP) that leverages ESRI’s ArcGISEnterprise geospatial capabilities to improve the efficiency and effectiveness of Shore Forces operations. The EGP serves as a centralized geospatial solution for managing and analyzing data, providing real-time spatial context to aid decision-making across sea, land, and business operational domains. It provides out-of-the-box application builders (e.g., Looking Glass, Dashboards, StoryMaps, Survey123, and Experience Builder) to assist Shore Forces users in creating actionable information products.

1.2 SCOPE

The purpose of this Task Order is to provide front-end geospatial web development, user training, and backend data advisory support for the Office of Shore Forces (CG-741). This support is dedicated to the Shore Forces Enterprise, encompassing Command Centers, SECTORs, Marine Safety Units, and Response/Prevention capabilities.

2.0 SPECIFIC TASKS

2.1 TASK ONE: FRONT-END GEOSPATIAL PROJECT SUPPORT

The Contractor shall manage the lifecycle of web-based GIS applications for CG-741.

Requirements Gathering: Interface directly with Shore Forces stakeholders to elicit, define, and document user interface (UI) and user experience (UX) requirements for custom web maps, dashboards, and spatial portals.

Agile Project Support: Manage the agile development pipeline for web GIS products, ensuring iterative delivery tailored to Shore Forces operational requirements.

Quality Assurance (QA): Conduct rigorous usability testing and quality control on all front-end deliverables to ensure optimal performance, accessibility compliance, and visual clarity of shore-based data.

2.2 TASK TWO: WEB GIS DEVELOPMENT & FRONT-END EXPERIENCES

The Contractor shall serve as the primary developer for front-end geospatial applications within the Shore Forces Enterprise.

Dashboard & Application Creation: Design, build, and deploy interactive web applications utilizing Esri Experience Builder, Web AppBuilder, or custom JavaScript/Arcade.

StoryMaps & Briefing Tools: Develop dynamic geospatial briefing products, including StoryMaps, for CG-741 and SECTOR leadership.

Front-End Customization: Write, test, and deploy front-end scripts (Arcade, HTML/CSS, JavaScript) to customize map widgets, pop-ups, and data symbology.

2.3 TASK THREE: BACKEND DATA ADVISORY & SUPPORT

Note: The Contractor is not responsible for enterprise database administration. The Contractor shall act as a technical advisor to ensure backend systems deliver data optimized for CG-741 web consumption.

Backend Data Informing: Advise Government data engineers regarding the geospatial formats (e.g., REST endpoints, GeoJSON, feature services) required to power high-performing web applications.

Schema Recommendations: Provide documented recommendations on attribute table structures and indexing strategies designed to minimize front-end latency for Command Center users.

Integration Advisement: Provide technical guidance on optimal methods for exposing operational sensor feeds and incident data via web services.

2.4 TASK FOUR: END-USER TRAINING & CAPACITY BUILDING

The Contractor shall ensure Shore Forces personnel are proficient in utilizing deployed front-end web experiences.

Curriculum Development: Develop and maintain tailored training materials, including Standard Operating Procedures (SOPs), quick-reference guides, and video tutorials for CG-741 GIS tools.

Training Execution: Conduct training sessions (over-the-shoulder, virtual, or classroom) for Command Center watchstanders and SECTOR staff.

Feedback Integration: Establish a feedback loop during training sessions to capture user feedback and inform future UI/UX improvements.

2.5 TASK FIVE: DATA SECURITY & WEB PUBLISHING COMPLIANCE (IL5)

The Contractor shall strictly adhere to DoD/DHS IL5 and CG-741 operational security constraints.

CUI Web Publishing: Ensure that all web applications displaying Controlled Unclassified Information (CUI)—such as law enforcement or port security data—enforce proper access controls and display mandatory IL5/CUI security banners.

PII/PHI Prohibition: The Contractor shall actively ensure that no front-end applications display, process, or search for Personally Identifiable Information (PII) or Protected Health Information (PHI). Operations must remain strictly focused on mission, asset, facility, and environmental data.

3.0 PROJECT COMPONENTS & INITIATIVES

3.1 COMPONENT ONE: GIS USER REQUIREMENT ANALYSIS & TRAINING ENHANCEMENTS

The Contractor shall conduct on-site assessments and execute training exercises at selected Shore Forces Command Centers. The Contractor shall document workflows, facilitate discussions to identify high-frequency GIS tasks, and provide actionable recommendations to improve Personnel Qualification Standards (PQS) documentation.

3.2 COMPONENT TWO: ACTIVE PROJECT INITIATIVES & PORTFOLIO SUPPORT

The Contractor shall provide direct development and advisory support for the following CG-741 initiatives in accordance with the schedule established in the Project Management Plan (PMP):

4.0 KEY PERSONNEL

4.1 The Contractor shall provide two key personnel consisting of one (1) GIS Project Manager and one (1) GIS Specialist. All personnel shall be United States citizens or aliens lawfully admitted for permanent residence and possess the necessary technical proficiencies to execute the mission requirements of the Office of Shore Forces (CG-741).

· GIS Project Manager: JR PM and GIS

· GIS Specialist: CG EXP

4.2 Travel CLIN

Travel may be required to support CG-741 site visits, training exercises, and strategic engagements as identified in Section 5.0. All travel under this Task Order will be executed and funded via a Cost-Reimbursable, Not-To-Exceed (NTE) Contract Line Item Number (CLIN).

· Pre-Approval Requirement: All travel must be explicitly requested by the Contractor and approved in writing by the Contracting Officer’s Representative (COR) a minimum of ten (10) business days prior to the commencement of travel.

· Regulatory Compliance: Reimbursement for travel-related expenses (e.g., airfare, lodging, per diem) shall be strictly in accordance with the current Joint Travel Regulations (JTR).

· Cost Restrictions: The Contractor shall not apply profit, fee, or unallowable markups to travel costs. Receipts must be provided for all expenses exceeding the threshold established in the JTR.

4.3 Option CLIN to Surge Additional ADHOC Support

The Government anticipates the potential need for surge support to address unforeseen operational requirements, disaster response contingencies, or rapidly emerging GIS technology integrations that fall within the general scope of this PWS but exceed baseline capacity.

· Scope of Surge Operations: Ad Hoc support may include, but is not limited to, accelerated dashboard development for emergency incidents, unprogrammed system integrations, or additional training seminars not accounted for in the baseline Agile Sprint schedule.

· Authorization Protocol: Surge support will be funded via a dedicated optional CLIN. The Contractor shall not commence any surge work without a formal written Task Order modification executed by the Contracting Officer (KO).

· Limitation of Authority: The COR may technically define the surge requirements, but is not authorized to direct surge support, authorize the initiation of ad hoc work, or commit Government funds.

5.0 PERIOD AND PLACE OF PERFORMANCE

Period of Performance: The Task Order consists of a 12-month Base Period and two (2) 12-month Option Periods.

Place of Performance: The primary place of performance is the Contractor’s facility (remote work authorized). Anticipate occasional travel to support CG-741 site visits, training, and strategic engagements. The contractor will be required to attend meetings at USCG Headquarters occasionally.

Location of USCG Headquarters: 2703 Martin Luther King Jr. Avenue SE, Washington, D.C., 20593

6.0 SECURITY & GOVERNMENT FURNISHED EQUIPMENT

Security: Contractor access to classified information is not required. The Contractor will handle CUI and must execute a Non-Disclosure Agreement (NDA). Employees requiring logical/physical access must obtain a Common Access Card (CAC) via a favorably adjudicated Tier 1 background investigation.

Government Furnished Equipment (GFE): The Government shall provide one (1) Government-issued laptop equipped with a functioning CAC reader per Contractor employee within ten (10) business days of award.

7.0 DELIVERABLES AND PERFORMANCE METRICS

7.1 DELIVERABLES SCHEDULE

7.2 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Objective: The purpose of this plan is to provide a quality surveillance plan for the subject contract. This plan provides a basis for the Contracting Officer's Representative (COR) to evaluate the quality of the Contractor's performance. The oversight provided for in this plan shall ensure performance levels meet or exceed the quality standards stated below. This plan will provide the COR with a proactive way to avoid unacceptable or deficient performance and corrective actions that can improve performance. This plan will provide the contractor with a roadmap for performance stands that will meet or exceed contract requirements. This plan will provide verifiable input for annual past performance evaluations for Contractor Performance Assessment Reporting System (CPARS).

Performance Standards:

Management Responsiveness: The COR shall determine whether the Contractor has managed the contract effectively and efficiently with regards to the performance stated herein.

Ratings:

Exceeds Expectations: Exceeds performance standards of the contract to the benefit of the Government.

Meets Expectations: Meets performance standards of the contract to the benefit of the Government.

Deficient: Performance standards are below expectations to the detriment of the Government.

Evaluation Methods:

The COR shall conduct performance evaluations based on the required performance levels as set forth in the contract.

Frequency: The COR shall evaluate the current levels of performance according to the standards set forth in this contract. During performance of this contract, the COR shall perform periodic inspections on an as needed basis or at the request of end-users.

Inspections: The COR shall conduct inspections to ensure that the deliverables are provided on time and per the performance standards stipulated herein.

7.3 GOVERNMENT FURNISHED EQUIPMENT (GFE)

The Government will provide the following equipment to the Contractor to ensure all work is performed within the secure USCG environment. No contractor-owned hardware or software is authorized for this mission.

7.3.1 CONTRACTOR RESPONSIBILITY FOR GFE:

· Custodianship: The Contractor shall maintain a GFE Inventory Log and report any loss or damage to the COR within 24 hours.

· Maintenance: The Contractor shall utilize USCG IT support channels (e.g., CSD/SNOW) for hardware/software issues.

· Return: All GFE shall be returned to the Government in working order within three (3) business days of contract completion or personnel off-boarding.

7.3.2 GOVERNMENT FURNISHED INFORMATION (GFI)

The Government will provide access to the following information and datasets to enable the Contractor to develop front-end configurations and workforce strategies.

Satellite Automatic Identification System (SAIS), Operations Efficiency (OPTIDE), Team Awareness Kit (TAK), Asset Logistics Management Information System (ALMIS), data , etc. feeds via the Enterprise Geospatial Platform (EGP).

EGP User/Admin Account.

11.0 REFERENCE DOCUMENTS

FAR Part 7.5

HSAM 3007.5

12.0 ATTACHED DOCUMENTS

Inspection Report

Inspection Report Date: Time: Contract #:

Contract Title:

Contractor:

COR:

Description Item Inspected:

Inspection Results

Quality / Technical Competence

On-Time Deliverables

Compliance with Security Mandates

Workforce Strategy & Operational Relevance (USCG Shore Forces, Command Centers)

Comments from Inspector:

Comments from Contractor:

Signatures: