PERFORMANCE WORK STATEMENT FOR

FACILITY REPAIR SERVICES

F.E. Warren Air Force Base, Wyoming

10 February 2025

Table of Contents

1. Description of Services

1.1. General Requirements

2. Scope of Work

2.1 Description of Services

2.2 Service Calls (S/C)

2.3 Contractor Availability

2.4 Contractor’s Management System

2.5 Reports and Documentation

3. Services Summary

4. Government Furnished Property and/or Services

4.1. Government Furnished Facilities

4.2. Government Furnished Utilities

4.3. Government Property Incidental to the Place of Performance

5. General Information

5.1. Quality Control

5.2. Quality Assurance

5.3. Security Requirements

5.4. Physical Security

5.5. Operational Security (OPSEC)

5.6. Anti-Terrorism

5.7. Location/Hours of Operation

5.8. Conservation of Utilities

5.9. Environmental Controls

5.10. Safety Requirements

5.11. Privatized Utility Systems

5.12. Continuation of Essential DoD Contractor Services During Crisis

5.13. Contractor Personnel

5.14. Records

5.15. Controlled Unclassified Information (CUI)

5.16. Contractor Transitions

6. Appendices

APPENDIX A – Publications/Instructions

APPENDIX B – Deliverables

1. Description of Services.

The contractor shall provide all management, tools, supplies, equipment, and labor necessary to perform interior facility repair services at F.E. Warren Air Force Base, Wyoming, in accordance with all applicable federal, state, local laws and regulations and this performance work statement (PWS). The principal place of performance is located at Francis E. Warren Air Force Base (FEW AFB), Cheyenne, Wyoming. The Contractor shall be responsible for minor maintenance of numerous facilities across the base for interior spaces including dormitories, office spaces, common areas, etc. to bring the spaces to safe and reliable operational standards with minimum disruptions to occupants, residents, and patrons.

1.1. General Requirements.

The work described herein covers the completion of facility repair of Real Property (RP) facilities incidental to the operations and maintenance of the facilities. Contractor performance requires employees experienced in the following work disciplines, but is not limited to: minor electrical, mechanical, plumbing, building interior, painting, miscellaneous building and equipment requirements. In addition, routine and urgent corrective maintenance and repairs identified by service calls (S/C) and/or during performance of facility repair will be required to restore facilities and equipment to safe and reliable operations.

Except where otherwise stated, the Contractor shall furnish all labor, supervision, management, administration, tools, materials, equipment, transportation, communications, and other items necessary to provide the services described in this Performance Work Statement (PWS). This PWS includes identified thresholds for repairs and other actions associated with the execution of this PWS.

Contract performance may occur within a secure environment, which requires prior coordination and possible escort within designated areas. Security clearances are not required.

1.1.1. Standards.

The Contractor shall be responsible for maintaining all listed facilities and equipment in a safe and reliable condition. Maintenance, inspection, and repair standards consistent with Industry Best Practices and Manufacturer’s Recommendations, except as otherwise specified in this PWS, shall be applied to prevent deterioration beyond that which results from normal wear and tear. Identified deficiencies shall be corrected in a timely manner to assure design life expectancy of the facilities and equipment. See Section 2.3 for response requirements. All work shall comply with current building and safety codes, applicable technical standards, manufacturer Operations & Maintenance (O&M) manuals, appropriate Unified Facility Criteria (UFC), and local, state, and federal regulations. Any work that may affect historical facilities, requiring coordination and approval from the Wyoming State Historic Preservation Office (SHPO), shall be verified by the Contracting Office and the Civil Engineer Squadron prior to start of work. See Appendix A Publications/Instructions for references requiring compliance. All conflicts identified in applying referenced standards for RP Facilities, Real Property Installed Equipment (RPIE), and non-RPIE shall be communicated in writing to the respective Contracting Officer for resolution.

Workmanship for maintenance and repair shall include all work necessary to complete facility and equipment restoration, including touch-up painting and operational checks. Upon completion of work, the Contractor shall ensure all facilities, structures, systems, grounds, pavements, and equipment are free of missing components or defects, which would affect the safety, appearance, or habitability of the facilities and structures, or would prevent any electrical, mechanical, plumbing, or structural system from functioning in accordance with design intent. The quality of facility repair shall meet the applicable manufacturer’s standards and shall prevent any malfunction reoccurrences caused by poor workmanship or other Contractor work practice deficiencies. The quality of the repaired areas shall be fully compatible with adjacent surfaces or equipment. Any deviation from manufacturer standards, and compatibility with adjacent surfaces or equipment must be accepted by the COR.

Work site housekeeping is an expected standard. The Contractor shall not allow debris to spread unnecessarily into adjacent areas nor accumulate in the work area. All such debris, excess material, and parts shall be cleaned up and removed at the completion of the S/C and at the end of each day. Upon completion of work, any stains and other unsightly marks shall be removed. When applicable, the Contractor must follow FEW AFB policies and procedures regarding hazardous material handling, storage, removal, and clean-up.

1.1.2. Management.

A site manager shall be available during core work hours (0730-1630, Monday-Friday) to provide leadership, guidance, and supervision to all Contractor employees. An alternate site manager must be assigned in the event of the site manager’s absence (illness, vacation, scheduled day off). The Contractor shall notify the Government prior to primary site manager absence. The site manager shall be responsible for coordination, scheduling, monitoring, and ensuring all aspects of facility maintenance are successfully executed, to include, but not limited to planning and scheduling of facility repair and Service Calls, cost control, report preparation, generating and maintaining records, and quality control to ensure PWS requirements are met. The site manager shall serve as the Contractor’s primary Point-of-Contact (POC) for the Government and provide after-hours contact information for coordination of emergency Contractor response.

1.1.3. Work Control Coordination, Equipment Shutdowns & Service Interruptions.

Contractor work shall not interfere with normal Government business. In those cases where interference is unavoidable, the Contractor shall coordinate with the COR to minimize the impact and effects of the interference. The Contractor shall notify the COR of any difficulty in scheduling work due to Government controls and constraints.

Prior approval shall be obtained from the COR, except in emergencies, for work requiring shutdown of equipment for more than 30 minutes during regular work hours. All such requests shall be submitted at least 72 hours in advance. In cases where shutdown is necessary, the Contractor shall coordinate the shut-down with the COR or other designated representative in that affected building.

If any utilities or other services must be discontinued (temporary or otherwise) due to scheduled work, the Contractor shall notify the COR within 7 calendar days. If the discontinued service is due to an emergency breakdown the Contractor shall notify the COR as soon as practicable.

Utility outages directly impacting facilities with food service or youth care require notification 14 calendar days in advance.

1.1.4. Capability, Training & Qualification.

The Contractor shall be responsible to ensure that all trades performing work under this contract possess the proper experience, qualifications and or certification as well as ensure all required safety training is current and documented. The Contractor shall maintain required records of all employee training and certification and provide copies to the Contracting Officer (CO) or COR upon request.

1.1.5. Warranties.

The Contractor will warranty repairs for the length of time consistent, but not less than 90 calendar days, with the equipment or repair/replacement part manufacturer’s recommended commercial standard warranty to include parts and labor. Reconditioned parts are unacceptable, unless proper justification is provided to the COR and Contracting Office prior to repair. If recondition parts are approved, the reconditioned parts shall carry the same warranty provisions as originally provided by the Contractor for new parts. The Contractor shall report to the COR all defects in workmanship, material, parts, or improper installation. For record purposes, warranty repair information shall be submitted to the COR for materials and parts along with the repair report as stated in paragraph Section 2.6.

2. Scope of Work The Contractor shall perform facility repair as described in this PWS with a focus on safety, customer satisfaction and responsiveness. The Contractor is expected to use innovative approaches to efficiently and effectively accomplish requirements IAW this PWS. Additionally, the Contractor shall make recommendations when necessary to meet the overall standard of safe and reliable operation of all systems and equipment as well as continued sustainment of facilities and structures.

Work performed consists of facility repair (see Appendix C & Appendix D). For the below identified work, any work involving more major tasks or suspected mold/asbestos must be reported to CE immediately. The work shall be performed at various locations and will vary from facility to facility. The following are examples of the dispersion of work, but not limited to:

a) Real Property and RPIE:

1. Interior plumbing: source code-compliant, water-efficient and standardized parts and materials;

maintain and repair plumbing systems and fixtures in free-flowing and safe operating condition, free from leaks and drips

i. Sinks and fixtures: ensure proper operation, unclog via minor mechanical or chemical means; maintain caulking around sinks, fixtures, backsplashes, and other areas prone to water seepage; repair/replace sink fixtures (faucets and/or handles), P-Traps, aerators, nozzles, stoppers, and drain baskets

ii. Toilets and urinals: ensure proper operation, unclog via minor mechanical or chemical means, ensure secure attachment to the floor; replace internal toilet tank hardware, flush handle, seat, caulking; repair minor leaks

iii. Showers: ensure proper operation, unclog via minor mechanical or chemical means;

maintain or replace shower heads; maintain caulking and grout for functional use, free from leaks or drips, match original/surrounding color; repair/replace shower doors when required

iv. Drinking fountains: unclog via minor mechanical or chemical means

v. Laundry rooms and janitor sinks: unclog via minor mechanical or chemical means

2. Interior electrical systems: replace broken, cracked, or missing receptacle or switch cover plates with new cover plates; function test wall switches and outlets, as well as bathroom fans, and will replace them if faulty

i. Interior lights: lamp/bulb installation and replacement as required; replace non-energy efficient bulbs with energy-efficient LED bulbs; function test and repair/replace emergency lights, exit signs and combo lights

ii. Breakers: reset tripped breakers for individual branch circuits/outlets (including GFCI);

routine troubleshooting

3. Structural services: maintain internal facilities and components

i. Sheet rock: repair any holes up to 2’ x 2’ size, including patching and reinforcement, where needed, mud, tape, and sanding with professional matching appearance ready to paint; replace sheet rock up to 32 total square feet in one area as a result of physical or water damage, mold, or other causes; remove nails, screws, and other surface protrusions and surface defects with spackling and sanding prior to paint;

match adjacent wall texture

ii. Cabinets and shelving: repair cabinet doors and drawers and associated hardware for full functionality and alignment; repair or replace shelving and shelf hardware when needed

iii. Doors and door hardware: minor repairs to room doors, such as aligning or replacing hinges, door stops, and hydraulic closures; repair or replace door handles without locks that are interior to the room when required

iv. Window hardware/accessories: repair interior windows (window, window glass, screens locks, tracks, etc.); repair or replace window blinds, rods, and draperies

v. Other: maintain and replace/reattach wall or door name holders, closet and shower rods, curtains, ceiling tiles, rubber cove or carpet base board covering, etc.

4. Furniture and appliances: working closely with CE, report furniture and appliances that should be replaced; minor repairs to furniture, tightening fasteners or replacing hardware;

troubleshoot non-operational appliances and make minor repairs

5. Facility Finishes.

i. Drywall and paint: interior drywall filler and painting services from small touch-ups to full room painting when required; coordinate with the Facility Manager (FM) to match existing facility finishes and ensure professional appearance; move or protect furniture, other surfaces, and flooring in case of spills/over spray, if steps are not followed and damage occurs, the Contractor shall be liable; electrical/comm cover plates, electrical panels, and fire alarm devices shall not be painted over; areas shall be broom clean and dust-free before and during application of coating material;

adequate coats shall be applied to ensure proper coverage, free from marks, scratches, patches, and stains; finished surface shall be free from runs, drops, ridges, waves, brush marks and color variation; ensure proper application and drying time between coats; use sealants when necessary to prevent “bleed through”; finish surface shall be smooth, clean and free of defects; ensure coordination with the FM regarding painting of coverings, pipe hangers, exposed cables, etc. to paint and match adjoining walls or ceilings; sand/refinish bedroom/bathroom windowsills as required

ii. Flooring: minor flooring repairs such as rubber/carpet cove-base or carpet tile repairs (re-applying adhesives or staples) and replace stair treads; match original and blend seamlessly with surrounding materials

6. Heating, Ventilation, and Air Conditioning (HVAC) Systems: only report on leaks or malfunctions, no work is permitted on any HVAC systems

7. Signage attached inside of the buildings IAW UFC 3-120-01: Air Force Sign Standard.

b) Components, equipment, and items explicitly excluded from this contract:

1. Electronic & mechanical keyed door locks

2. Energy Management Control Systems (EMCS)

3. Fire protection systems (including smoke and CO detectors)

4. Major appliance maintenance and repairs

5. Major electrical repairs, including work in any panel

6. Major flooring replacement

7. Major mechanical systems repair

8. Pest management & animal control

2.1 Description of Services

2.1.1 Real Property Installed Equipment (RPIE)

RPIE is defined as an item of Government-owned or leased accessory equipment, apparatus, and fixtures that are affixed and built into a facility as an integral part of that facility and are generally installed during initial construction. The equipment must be necessary to make the facility complete, and if removed, would destroy or severely reduce the designed usefulness and operation of the facility.

The Contractor shall be responsible for accomplishing preventative maintenance and repair of RPIE listed in Appendix C, IAW Sections 1.1.1 (Standards), and 2.2 (Repairs & Service Calls).

2.1.2 Points of Demarcation

The Contractor shall be responsible for all water supply lines, sewage lines, high voltage electrical lines, low voltage electrical lines, and other utilities past the point of demarcation. Refer to Appendix F for a comprehensive list of the points of demarcation.

2.2 Service Calls (S/C)

Repairs identified from S/C priced under the identified thresholds shall be performed by the Contractor with approval from the COR. S/C repairs approved by the COR shall be performed, documented, and reported to the COR. S/C repairs exceeding the value of the identified thresholds require approval prior to Contractor performance. Authorization shall come from the COR or the CO in writing. The applied standard identified thresholds rates for each Service Call are as follows:

S/Cs will be issued as Routine or Urgent (Sections 2.2.1 through 2.2.2). Repair WOs above the identified thresholds may originate from a S/C or identified during response to a S/C.

In response to S/Cs, any recommended/necessary repairs estimated to exceed the identified thresholds requires the Contractor to submit a written quote (see Section 2.7.4) to the Government. If the Contractor’s written estimate for the labor (if applicable, see 2.6.3) to perform the S/C is below $XXXX, the COR may accept and authorize the S/C. The CO must approve and authorize all repairs when labor is estimated above $XXXX.

Upon approval, the Contractor shall receive a written Notice to Proceed (NTP) from the CO/COR and the Contractor shall complete the repair within the assigned Period of Performance (PoP). Work above the identified thresholds shall not be initiated by the Contractor without a verbal or written NTP.

The Contractor shall also immediately notify the Government when S/C repairs will not be completed within the assigned PoP (identified long lead time for repair parts, etc.) to request an extension. The Contractor shall immediately notify the Government when any in-progress repair is anticipated to exceed the identified thresholds. Prior to exceeding the identified thresholds, the Contractor must suspend work and submit a written estimate to the Government for approval and authorization prior to proceeding. Contractor performance of S/C repairs in excess of the identified thresholds without prior authorization is performed at the risk of the Contractor. Upon completion of all repairs exceeding the identified thresholds, the Contractor shall notify the COR and follow up by submitting a written Repair Report summarizing the repair action within one week. Repair Reports shall be prepared and submitted IAW Section 2.6.2.

Work stoppage due to un-safe working conditions, identified by the Contractor, shall be approved through the CO. The Contractor shall survey and then document the un-safe work condition within five workdays after discovery. The Contractor shall submit a proposal to resolve any un-safe work condition on company letterhead to the Government. The Contractor shall resume all work once notified by the Government that the un-safe work condition has been corrected.

2.2.1 Routine

The Routine S/C response shall include troubleshooting, assessment, and effective action to restore safe, reliable operation. Minor repairs, adjustments, and/or other corrective action, that can be completed during the service call response using on-hand materials, parts and supplies, shall be made prior to leaving the Service Call. The Contractor shall notify the COR of any Routine S/C that is anticipated to exceed the identified thresholds.

Routine S/Cs shall be submitted to the Contractor in writing by the COR.

The Contractor shall respond to Routine S/Cs following the Government’s notification within 3 business days.

Routine S/Cs must be completed and closed within 21 calendar days of issuing the call. Routine S/Cs anticipated to overrun this deadline due to identified thresholds negotiations or long material lead times must be communicated with the COR within 7 calendar days of beginning performance on the Routine S/C.

2.2.2 Urgent

Urgent calls are defined as any facility, structure, system, or equipment deficiency that does not immediately endanger personnel or property, but extended delays of repairs could possibly result in damage to Government property, or soon affect the security, health or well-being of personnel, or the continued operation of a mission essential service or system.

Urgent S/Cs may be submitted to the Contractor verbally by the COR followed by a written request as soon as practical.

The Contractor shall respond to Urgent S/Cs following the Government's notification within 1 business day.

The Urgent S/C response shall include, as a minimum, troubleshooting and corrective action that will result in minimal mission impact, and restore safe, functional operation to prevent property damage or personnel injury. The Contractor shall notify the COR of any Urgent S/C that cannot be resolved during initial response or is anticipated to exceed the applicable identified thresholds. Should the Contractor’s initial response mitigate the possibility of personnel injury or property damage, the COR may reclassify the service call from Urgent to Routine. In that event, the required Routine PoP shall apply.

2.3 Contractor Availability

At a minimum, the Contractor shall be available during base operating hours, see Section 5.7. The Contractor may utilize preferred means of work request processing and collection, such as Quick Response (QR) codes, websites, or other means with Government acceptance. All requests must be input into the Contractor’s management system on the same day that they are received, or upon the first day of business following the request if the requests were received outside of normal duty hours as defined in section 5.7. The Contractor shall determine the priority of the S/C requests received as defined in sections 2.2.1 and 2.2.2. The COR may upgrade or downgrade the classification of any S/C relayed to the Contractor.

At a minimum, the data collected for each service call request received by the Contractor shall include:

• Building number

• Room number / location

• Description of the work requested

• Date and time request received

• Requestor’s name

• Requestor’s telephone number

• Assigned CMMS order number

Any work requested through the Contractor that will exceed the identified thresholds may not be completed without prior approval from the CO/COR and any work executed without prior approval shall be at the expense of the Contractor (Section 2.3).

Any requests for services submitted through the Contractor that are outside the scope of the contract (Section 2.0) shall be forwarded by the COR to the appropriate entity (CE Shop, Airman Dorm Leader, Requirements Office, etc.) for resolution. Any work completed outside the scope of the contract without prior approval from the CO/COR shall be at the expense of the Contractor.

2.4 Contractor’s Management System

It is the responsibility of the Contractor to collect and report the minimum data requirements identified in this PWS in a management system of their choosing. This information is intended to help maintenance workers perform more effectively and to help management make informed decisions. Data collected and maintained may be used to verify contract performance and regulatory compliance.

At a minimum, the Contractor’s Management System shall be utilized for the following:

• Organize and track inventory

• Manage equipment costs

• Schedule facility repair tasks

• Allocate resources

• Requisition and purchase parts

• Report generation in Excel format

The Contractor shall maintain accurate historical records of all S/Cs for the duration of this contract, and shall furnish historical data (i.e., WOs, reports, etc.) to the Government upon request. Data collected during the performance of this contract to include all historical records shall be the property of the U.S. Government. All electronic information shall be turned over to the Government at the end of the contract performance period.

The Contractor shall assist the Government, in any follow-on contract, in transitioning the Management System data to subsequent Contractor’s performing this requirement. Due to potential software and programming requirements and compatibilities, Contractors are advised turn-over of the Management System data may be necessary to fulfill this requirement.

The Management System shall be fully operational and utilized within 30 days of contract award. S/C data shall be fully operational and utilized within the Management within 60 days of contract award.

2.5 Reports and Documentation

All reports may be generated manually or automatically.

2.5.1 Service Call Repair Report

The Contractor shall prepare and submit a repair report to the COR within 5 business days after routine and urgent S/C repairs are completed. The use of a Management System for the Service Call Repair Report is required. Each report shall include the following information:

• Description of work order to include building number

• Asset identification/description

• Service Call type (i.e., routine or urgent)

• Status of work (i.e., open, closed, or deferred)

• Date and time request was received by the Contractor

• Service Call completion date

• Date the Service Call was closed in the Management System

• Service Call number

• Description of work/corrective action conducted by technician

• Reasons for any deferred requests

• Labor hour(s) per Work Order

• Parts/material replaced to include prices

• Repair cost above the identified thresholds submit a written quote IAW Section 2.5.2

All completed escort forms (Section 5.4.3) shall be electronically submitted to the COR in addition to the repair report.

2.5.2 Repair Quotes and Estimates

When the Contractor’s price to perform a repair is estimated to exceed the identified thresholds, the Contractor shall prepare and submit a written quote to the Government. For Routine S/Cs and repairs, the quote shall be submitted within 5 business days from initial notification. For Urgent calls, a quote or estimate shall be submitted as expeditiously as possible; submission shall not exceed 48 hours.

Each Contractor quote shall identify the facility, structure, system, or equipment, and a brief description of the overall activity to be performed. The quote shall also contain expense price breakdown for the following items as a minimum (if applicable): Contractor price for repair parts, shipping and/or freight, third party rental equipment, and subcontractor price(s). No “mark-ups” shall be applied to quotes/estimates. All quotes/estimates must be determined fair and reasonable. Therefore, two or more quotes are required for items purchased, rented, or subcontracted. Supporting documents shall be submitted along with the quote/estimate. Labor will only be allowed when there is an additional incurred expense anticipated to the Contractor; i.e., after normal business hours or weekends.

Repair/replacement parts shall be new and not used or remanufactured unless specifically authorized by the CO/COR. All repair/replacement parts must be itemized and include stock/model numbers or cut sheets provided with the estimate. Travel costs will not be authorized.

All Contractor quotes/estimates will also include a statement that the estimate shall remain valid for at least 30 days. A proposed PoP must be included in the quote/estimate as well.

2.5.3 RPIE Report

The contractor shall validate and update the RPIE inventory list to include the serial number (if applicable), manufacturer, installed location, condition, model number (if applicable), capacity, and equipment type of each RPIE asset. Any equipment identified that is not on the inventory list shall be annotated and added to the list for COR acceptance. Additionally, any RPIE assets that do not exist shall be annotated and removed from the list after COR approval.

The RPIE Report shall be completed once every awarded contract year and must be submitted to the COR for acceptance by the end of the base contract year and at the end of each awarded option year.

2.5.4 Safety

Contractor safety plans, programs, policies, and practices shall meet the requirements of series 29 CFR (1904, 1910, and 1926) for all applicable work scope.

Upon request, the Contractor shall provide OSHA 300 and 301 logs to the safety office for mishaps occurring on the installation. The Contractor shall provide a verbal report to the CO/COR as soon as possible after each occurrence of damage to government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. The contractor shall provide a completed copy of required Accident Investigation Reports to the CO/COR within five calendar days of each occurrence.

Hazardous materials must be approved by the Government prior to use. The Contractor shall maintain a Safety Data Sheet (SDS) for all chemicals utilized and stored in the execution of this contract. A SDS binder shall be maintained and kept in accordance with OSHA guidelines.

3. Services Summary.

The contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the Performance Objective to be met, service delivery must be in substantial compliance with applicable performance standards. The Performance Threshold describes the minimum overall levels of service delivery required for acceptable quality control. Failure to meet these Performance Thresholds means that contractor Quality Control is unacceptable. The following is a list of the key performance objectives that will be verified as contractually compliant by Government personnel; however, inspection of any contract requirement is authorized. These Acceptable Quality Limit (AQL) thresholds are critical to mission success.

SS

Number Performance Objective PWS

Para. Performance Threshold Method of Surveillance

SS-1 Perform Routine & Urgent Service Calls 2.2

AQL: The threshold is met when all work is accomplished to the stated objective 95% of the time and with no more than two (2) validated customer complaints per month.

- 100% Inspection

- Customer Feedback

SS-2 Provide Contractor Availability 2.3

AQL: The threshold is met when all work is accomplished to the stated objective 95% of the time.

- 100% Inspection

- Customer Feedback

SS-3 Maintain Contractor’s Management System 2.4

AQL: The threshold is met when all work is accomplished to the stated objective 95% of the time.

- Periodic Surveillance

- Audit Review

SS-4 Create and Retain Reports and Documentation 2.5

AQL: All work is accomplished to the stated objective 100% of the time.

100% Inspection

4. Government Furnished Property and/or Services No Government Furnished Property (GFP) nor Government furnished materials shall be provided. The materials, equipment, labor, and supplies necessary for the successful performance of this contract not specifically identified shall be provided by the Contractor. The Contractor shall maintain all work areas and equipment in a neat, clean, and orderly fashion.

The Contractor shall notify the COR if there is disruption of services or if there is a situation that requires a Government furnished service (i.e., pests in building, dumpsters overflowing, fire, or security problem). The Contractor shall be liable for the cost of services that are required due to the negligence of the Contractor.

Government furnished services include:

• Pest Control. The Contractor shall contact 90 CES/Requirements & Operations (R&O) at 307-773- XXXX in the event of a pest control issue.

• Refuse Collection. Refuse collection will be provided at existing dumpsters. The Government reserves the right to adjust the numbers and locations of dumpsters based on observed utilization and requirements. If the Contractor is required to perform services that create an unusually large requirement for refuse disposal, the Contractor will coordinate this requirement with the COR no less than 14 calendar days in advance so that special pick-ups can be scheduled.

• Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, coordination of ambulance service for transporting an injured employee to a local hospital is the responsibility of the Contractor.

4.1. Government Furnished Facilities

The Government may provide facilities for office space and warehouse space, at the request of the Contractor.

The Contractor is responsible for housekeeping and adequate precautions to prevent fire hazards, odors, and vermin. The Contractor may not alter facilities without written approval of the CO. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for normal wear and tear and any approved modifications. Any routine repairs required for Government provided facilities shall be coordinated through the COR. The Contractor shall be held responsible for the cost of any repairs caused by negligence or abuse.

BXXX will be provided, but are subject to change (see Appendix G).

The Contractor will not be allowed to access government computers or networks and must provide their own internet capability. Contract commercial wireless service is available on base, or a hot spot from a personal cell phone may be used.

4.2. Government Furnished Utilities.

The Government will furnish electricity, water and sewage services at no cost to the Contractor in BXXX. The Government will furnish the electricity, water, and sewage services (as necessary) for the accomplishment of service IAW this PWS.

4.3. Government Property Incidental to the Place of Performance.

Existing furniture may be utilized, but replacements or additions will be at the expense of the Contractor. No additional furniture will be provided by the Government. Disposal of existing furniture will be undertaken by the Government and must be coordinated through the COR.

No additional equipment will be provided by the Government.

5. General Information.

5.1. Quality Control.

The contractor is required to control the quality-of-service delivery and offer to the Government for acceptance only services which conform to contract requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

5.1.1. Quality Control Plan

The contractor shall develop and maintain a quality control plan (QCP) to ensure facility preventative maintenance, inspection, and repair service operations provide a continuous, cost-effective, and efficient treatment of all facilities. The contractor shall develop and implement procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective services. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in para. 2 The contractor’s QCP shall be submitted to the CO within 10 business days after contract award. The plan must be satisfactory to the Government within 30 calendars for it to be accepted and implemented.

5.2. Quality Assurance

The Government will evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the contractor’s performance through on-site inspections and receipt of customer complaints. The Government will inspect each task as completed. The Government will investigate complaints received from customers. The Government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). Remedies for non-conforming services will be resolved IAW the applicable Inspection/Acceptance clause attached within the contract.

5.2.1. The Contracting Officer’s Representative (COR) is the authorized Government representative(s) who will perform assessments of the contractor’s performance. After contract award, the identity of the COR(s), with a letter defining their duties and authority will be promptly furnished to the successful bidder/offeror.

5.2.2. The COR(s) will inform the contract manager when discrepancies occur and will request corrective action. The COR(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the contract manager (or authorized representative) to acknowledge the discrepancy.

5.2.3. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the Contracting Officer and NOT to the COR(s).

5.2.4. The services to be performed by the contractor during the period of this contract shall (at all times and places) be subject to review by the Contracting Officer or authorized representative(s).

5.3. Security Requirements.

The contractor shall be responsible for all passes issued to their employees under this contract. Applications shall be coordinated by the Contracting Officer or designated representative. At the time of application, Security Forces will conduct a background check on employees. Upon termination of employment or contract completion, the contractor shall be responsible for returning identification cards/base passes to Security Forces within 24 hours.

5.3.1. REAL ID-Compliant Identification.

IAW DoDM 5200.08V3_DAFMAN 31-101V3_DAFGM 2024-01, Installation Perimeter Access Control. Base access and Common Access Cards (CAC) requests will require REAL ID-Compliant identification for Base access and CAC creation. Failure of the vendor to ensure personnel have REAL ID-compliant identification will result in denial of Base access and CAC requests.

5.3.2. Privacy Act.

Work on this project requires that personnel have access to Personal Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

5.4. Physical Security.

The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, property, and materials shall be secured.

5.4.1. Key Control.

The contractor shall establish and implement methods of ensuring that all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

NOTE: all references to keys also include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

5.4.1.1. The contractor shall immediately report the occurrences of a lost or duplicate key to the contracting officer.

5.4.1.2. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon written direction of the contracting officer, rekey or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform rekeying. When the replacement of locks or rekeying is performed by the government, the total cost of rekeying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

5.4.1.3. The contractor shall prohibit the use of keys issued by the government by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

5.4.2. Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s Quality Control Plan.

5.4.2.1. The Contractor is not authorized to record lock combinations without written approval by the COR.

Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

5.4.3 Access to Dormitories

Contractor’s executing facility repair within living quarters of dormitory residents must be escorted at all times. At no time shall the Contractor be unescorted in the living quarters of dormitory residents. Escort services shall be coordinated with the appropriate Government authority (facility managers, Unaccompanied Housing, Airman Dorm Leaders, the COR, etc.). For facility repair that require escorts, the Contractor shall supply their technician(s) with a hand-carried escort form. The form shall include the description of service being completed, the technician’s name, work priority level, building number, room number, and CMMS work order number. The form shall be signed by the escorting member at the time that the escort is no longer required (work completed or otherwise postponed). Fields requiring annotation by the escort include: the time the escort began, the time the escort ended, service call resolution (complete, postponed, etc.), date, escort signature, and feedback (optional field for the resident to fill with positive and/or negative input). Urgent service calls may have the form filled out retrospectively to negate administrative delays in response times, but still require the form to be completed. Digitized forms are authorized if all listed requirements are met.

The Contractor shall submit the completed and signed escort form to the COR within 5 business days after routine and urgent S/C repairs are completed.

For residents sleeping during normal duty hours, prior coordination must be completed with the Airman Dorm Leaders to minimize sleep disruption.

The contractor shall be responsible for furnishing, installing, and maintaining: approved barricades, roped barriers, signage, and fencing to warn occupants of hazardous areas at the jobsite for the duration of the work.

5.5. Operational Security (OPSEC).

The contractor shall adhere to the following minimum requirements in support of this requirement:

5.5.1. All contractors, subcontractors, their employees, associates, and consultants who have access to critical information and indicators must comply with the Air Force-sponsored Operations Security (OPSEC) program.

5.5.2. OPSEC is an information-related capability that preserves friendly essential secrecy by using a process to identify, control, and protect critical information and indicators. If critical information and indicators are disclosed, it could allow adversaries or potential adversaries to identify and exploit friendly vulnerabilities leading to increased risk to mission failure or the loss of life. The desired effect of OPSEC is to influence the adversary’s behavior and actions by reducing the adversary’s ability to collect and exploit critical information and indicators about friendly activities.

5.5.3. Responsibilities:

5.5.3.1. Contractors must ensure employees receive OPSEC education that includes an overview of the OPSEC process, the definition of OPSEC, its purpose, what is critical information, the individual’s role in protecting critical information, and the general adversary threat to the AF’s critical information. Additionally, OPSEC education must include updated threat information, changes to critical information and indicators, new procedures and/or OPSEC measures implemented, altered, or deleted by the organization.

5.5.3.2. DoD Contractors with OPSEC requirements or that have access to critical information and indicators shall complete initial and annually-recurring refresher training. Accomplishment of initial OPSEC training must not exceed 90 days from initial assignment to a contract with OPSEC requirements. Access to mission-critical information will not be allowed until OPSEC education has been completed and documented.

5.5.3.3. OPSEC education is a continuous requirement. The host unit OPSEC coordinator must track OPSEC training statistics to include the personnel working on the contract, when each individual received the required initial OPSEC training, and when refresher training is due and/or completed.

5.5.4. Contractor personnel shall not discuss government operations in public or over unprotected or unencrypted communications. Controlled unclassified information (CUI) may only be transmitted as directed in this PWS.

5.5.5. The Contractor shall not post to company websites, publications, newsletters, or other media any images, data, or information that reveal sensitive government operations, personnel, equipment, and/or classified or controlled unclassified information. When in doubt, company press releases related to this contract should be coordinated through the COR or CO, as applicable.

5.5.6. Prior to seeking approval through the F. E. Warren AFB Public Affairs, any information to be released outside of official U.S. Government channels, via any media (to include electronic communications), must be approved through an OPSEC review. All personnel must promptly report OPSEC-related incidents, issues, and concerns to the host-unit OPSEC coordinator.

5.5.7. Contractor shall restrict access to those individuals with a valid need-to-know who are actually providing services under the contract. Further dissemination to other contractors, subcontractors, or other government agencies and private individuals or organizations is prohibited unless authorized in writing.

5.5.8. Because observation of events, operations, physical changes, etc., may reveal National Security information, specific restrictions are needed to preclude unintentional release of this information to unauthorized parties. Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793. Therefore, contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including Social Networking sites) any images, data/information, or observed events that reveal sensitive government operations, personnel, equipment, including, but not limited to:

5.5.8.1. Tactics, techniques, and procedures, production, or work schedules, any visible or concealed modifications, upgrades, additions to vessels, aircraft, or weapons or equipment; increases, change, or decreases in work/deployment frequency or government personnel, vehicle, vessel, or aircraft movements;

specialized equipment orders, deliveries, shipments, etc. Unauthorized disclosures and attempts to solicit this type of information by unauthorized third parties or others not affiliated with this contract shall be reported to the COR or CO, as applicable.

5.5.8.2. Government issued badges, identification shall be removed and/or concealed from plain sight when off base and shall not be left in vehicles or unprotected areas. Badges and passes may not be duplicated, copied, or loaned to others. Lost or stolen identification badges, vehicle passes, etc., will be immediately reported to the COR, CO, and/or Installation Security Office.

5.6. Anti-Terrorism

5.6.1. Notification: If the Contractor (contract employees/subcontractors) identify any suspicious activity, they shall contact the Base Defense Operations Center (BDOC) at 307-773-3501 (On-installation)/Missile Security Control (MSC) at 307-773-2701 (Off-installation) and notify the CO and COR (if appointed) that they contacted the BDOC and/or MSC.

5.6.2. Training. Contractor employees that require routine physical access to a Federally-controlled facility or military installation shall complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter and send a copy of their employees’ training certificate(s) to the CO and COR (if assigned). Training is located at Joint Knowledge Online (JKO) website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

5.7. Location/Hours of Operation.

5.7.1. Location. Place of performance is at FE Warren AFB, WY. Telework shall not be permitted for this task order/contract.

.7.2. Normal Hours of Operation. The contractor shall perform the services required under this contract during the hours of 7:30am-4:30pm. The contractor may work (with prior approval of the CO) extended hours to ensure timely completion of work at no additional cost to the Government.

4.7.3. Recognized Holidays. The contractor is not required to provide service on the holidays identified per specific calendar year in the U.S. Office of Personnel Management webpage Federal Holidays:

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/, unless otherwise noted.

If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

5.8. Conservation of Utilities.

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions which prevent the waste of utilities which include the following:

5.8.1. Lights shall be used only in areas where and when work is being performed.

5.8.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the contractor or by contractor employees unless authorized.

5.8.3. Water faucets or valves shall be turned off after the required use has…