PWS - Draft W9124J27RMCG2-Security_26Oct26.docx

Performance Work Statement (PWS) United States Army Medical Command Security System (MEDCOM) (CCTV, Access Control, and Alarm) Maintenance 26 October 2026

1.0 GENERAL: The United States Army Medical Command (MEDCOM) requires a maintenance support for Security System (Closed-circuit Television (CCTV) and Access Control) existing and future closed-circuit television (CCTV), access control, and alarms installed or projected for installation throughout the MEDCOM operational footprint located on Joint Base San Antonio (JBSA) - Fort Sam Houston proper. With the large number of staff and visitors at this facility, the use of closed-circuit television, access control measures, and intrusion alarms has proven to be a critical component of the security posture for the protection of personnel and property. MEDCOM requires support as required for maintenance, upkeep, and support for the CCTV, access control systems, and intrusion alarms. The objective is to ensure all implemented physical security, force protection, and crime prevention measures are functional and operational with minimum downtime.

1.1 BACKGROUND: The use of closed-circuit television (CCTV) and access control devices with alarms has proven to be a critical component of physical security, force protection, and crime prevention for MEDCOM. This capability has been implemented in various locations within MEDCOM facilities. The use of these types of security measures compliment the command’s physical security and force protection objectives. The information archived and retrieved from these integrated security platforms is used as evidence to support investigations conducted by the installation security forces as well as the local Criminal Investigations Division (CID) office. Currently maintenance for the systems is controlled by MEDCOM Security office to include the making of the badges, to any work need as far as repairs and new additions.

1.1.1 The purpose of this PWS is to identify requirements needed to meet the desired maintenance and upkeep of the security posture throughout MEDCOM facilities.

1.2 OBJECTIVES: MEDCOM requires maintenance to be provided by a certified and fully qualified personnel to install, troubleshoot, and maintain the existing access control/closed-circuit television (CCTV)/badging systems that is deployed throughout various MEDCOM facilities (Building 2264).

1.2.1 The objective is to award a single firm fixed price (FFP) commercial service contract with four option years to perform the services as described. The FFP contract has been determined to be the method to meet this requirement as the organization does not possess the personnel or the equipment necessary to execute this requirement.

1.2.2 PERIOD OF PERFORMANCE: The Period of Performance (POP) will be for based year and four option years to be awarded during FY 27.

1.3 GENERAL INFORMATION:

1.3.1 Contract Work Location: Work performed in accordance with this PWS will be at JBSA Fort Sam Houston, TX.

1.3.2. The contractor shall not disclose or disseminate any information concerning operations of military activities during maintenance or installment of equipment. Such action(s) could result in violation of the contract and possible legal actions.

1.3.3. The contractor shall comply with all applicable Department of Defense (DoD) security regulations and procedures during the performance of this contract. The contractor shall not disclose and will safeguard procurement sensitive information, computer systems and data, Privacy Act data, and Government personnel work products that are obtained or generated in the performance of this contract. This includes dissemination of protocols and papers not generally available through public literature.

1.3.4. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR and the Contracting Officer (KO).

1.3.5. The contract shall only conduct business with designated government personnel listed as points of contact (POCs). Names of authorized personnel will be provided to the contractor by the Government, in writing, and updated as necessary throughout the contract period.

1.3.6. Installation Passes. The COR, if applicable, will coordinate the issue of required installation passes to contractor personnel. The contractor shall wear a badge that clearly identifies them as a contract employee when providing maintenance.

1.3.7. The contractor shall comply with all applicable federal, state and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss during maintenance. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract.

1.3.8. All inquiries, comments or complaints arising from any matter observed, experienced, or learned of as a result of or in connection with the performance of this contract, the resolution of which may require the dissemination of official information, shall be directed to the COR and the Contracting Officer (KO).

1.4. QUALITY CONTROL/QUALITY ASSURANCE:

1.4.1. Quality Control:

The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS.

The QCP shall initially identify potential problem areas and shall evolve over the life of the contract to incorporate identified problem areas based upon experience to develop an optimal QCP.

The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s Quality Control Program is the means by which the contractor ensures himself that that their work complies with the requirement of the contract.

The plan shall include an inspection system covering all the performance evaluation attributes. It must specify the areas to be inspected on a scheduled and unscheduled basis, how often inspections shall be accomplished, and the title of the individual(s) who shall perform the inspection. The QCP shall also provide methods for identifying and preventing defects in the quality of service performed before the level of performance becomes unacceptable. On site records of all inspections conducted by the contractor and necessary corrective action taken shall be made available to the Government during the term of the contract.

The contractor shall update the QCP as required and provide copies to the KO and COR. The Quality Control Plan shall be delivered to the COR for delivery to the KO within 30 days of contract award. In the event revisions are required the contractor shall return the revised QCP within five (5) working days of receipt of notification to revise. After acceptance of the Quality Control Plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.4.2. Quality Assurance:

The Government will monitor the contractor’s performance under this contract. The Government has the right to perform inspections and performance evaluations at any time. If any aspect of the contractor’s performance is not in conformance with the requirements of the contract, the KO and COR will have the right to issue the contractor a Contract Discrepancy Report (CDR). The contractor shall explain in writing why performance was not in conformance with the requirements of the contract, how performance will be returned to conformance, and how recurrence of the problem will be prevented in the future. The contractor shall complete and return the CDR to the COR within five workdays after receiving the CDR.

1.5. CONTRACTING OFFICER’S REPRESENTATIVE (COR).

The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor contractor’s performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.1. POST AWARD CONFERENCE/PERIODIC PROGRESS MEETINGS: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, will meet quarterly with the contractor to review the contractor’s performance. At these meetings the contracting officer will appraise the contractor of how the government views the contractor’s performance and the contractor will appraise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.2. DATA RIGHTS: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

Part 2 DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS:

2.1.1. Contractor- The term as used in this contract refers to the prime.

2.1.2. Contracting Officer- A person with the authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officer’s Representative (COR) - An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical directions to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service- A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable- Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. Physical Security- Actions that prevent the loss or damage of government property.

2.1.7. Quality Assurance- The Government procedure to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.8. Quality Assurance Surveillance Plan (QASP) - An organized, written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9. Quality Control- All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

Part 3 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: All Government Furnished Equipment (GFE) shall be utilized in strict performance of task-related duties and the contractor shall maintain policies that prohibit fraud and abuse.

3.1. The Government will provide the vendor with all of the relevant data required to accomplish development of specific requirements and objectives described in PWS.

3.2. The Government will provide electrical power necessary for connection of all components.

3.3. The Government will provide all supplies, equipment, and facilities required to perform work under this contract.

3.4. The Government shall provide the contractor authority to access all information required to perform the required duties.

3.5. The Government will provide access to areas required to perform the required duties. The COR will provide coordination assistance to assist the contractor in accessing required facilities/areas.

3.6. The Government will provide secure storage for spare parts maintained for system functionality.

Part 4 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES: The contractor shall furnish all tools and equipment required to perform work under this contract. The contractor shall provide the appropriate personnel with the skills and subject matter expertise corresponding to the level of effort required to ensure all tasks outlined in this PWS will be completed successfully within the period of performance.

4.1. Contractor Qualifications:

4.1.1. The contractor shall be a Certified Dealer of the Open Options Access Control System and shall have been a dealer for at least a period of five (5) years prior to award of this contract. The contractor shall submit a letter of good standing from the manufacturer stating that contractor has current and employed technicians meeting the certification requirements as dictated by the manufacturer.

4.1.2. The contractor shall be a Certified Dealer of the Avigilon Surveillance Systems and Software and shall have been a dealer for at least a period of five (5) years prior to award of this contract. The contractor shall submit a letter of good standing from the manufacturer stating that contractor has current and employed technicians meeting the certification requirements as dictated by the manufacturer.

4.1.3. The contractor shall provide three (3) references for similar installations within the past three (3) years. Installations shall be of same product as manufacturers of this requirement, and shall have a similar scope to the work performed under this requirement.

4.1.4. The contractor shall maintain all required manufacturer certifications and trainings for duration of contract.

4.1.5. The contractor shall possess a knowledge of all applicable systems and components in order to provide efficient and timely service of malfunctioning components. These components include, but are not limited to, door hardware, power supplies, networking components, recording devices, and any other component necessary for the proper operation of the Access Control System and CCTV System.

4.2. Materials:

4.2.1. The Contractor shall furnish the materials necessary to meet the requirements for the provision of services established under the terms of this contract.

4.3. Equipment:

4.3.1. All damaged and/or non-functional equipment, replaced by the contractor, is the property of the US Government, and will be returned to the US Government for the appropriate disposition. This only applies to equipment that has been invoiced and paid for by the Government.

Part 5 SPECIFIC TASKS

5. SPECIFIC TASKS. Electronic Security System (Access Control and Closed-circuit Television) Maintenance and Support

5.1. The contractor shall provide mission critical maintenance, installation, and support services to facilitate the day-to-day operations of the access/monitoring of MEDCOM building located on JBSA. The contractor must demonstrate a detailed level of professional working experience in the OPEN OPTIONS Access Control System and Closed-circuit Television (CCTV) and Avigilon software platform. The Fusions Essentials Software Certified Security System Technician will be responsible for overall system cut over, installation, and functionality, with the purpose of this contract to increase operational efficiency while minimizing system down time. Maintenance shall include all access control security devices, CCTV equipment, network and digital recorders, electronic locking devices, all software applications, proprietary security network and computer hardware/software at MEDCOM Facilities. All work and equipment must be compatible with the current system in place, with ownership transferred to U.S. Army Medical Command after install. Any necessary software required to fulfill this contract will be purchased, provided by the contractor.

5.1.1. The contractor shall purchase and install all additionally purchased materials/equipment to facilitate the repair, maintenance and upkeep of the Access Control System and the Closed-circuit Television (CCTV) Surveillance Systems of all existing and future MEDCOM building on JBSA for the duration of this contract. All new equipment purchased will be transferred to MEDCOM by the contractor providing at a minimum the following system equipment, licenses, software, commissioning, and training. All materials/equipment purchased will be new (not previously used, remanufactured, repurposed, etc.)

5.1.2 Emergency service requests require a response time of two (2) hours, 24 hours a day, and 7 days a week to include holidays and weekends. Any service request occurring outside the normal contract hours shall be completed by the Certified Security System Technician, or an approved Alternate Technician. The Alternate Technician shall possess the same certifications and qualifications as the Certified Security System Technician. Emergency service request hours will be credited towards the total contract hours, not to exceed 1820 hours total.

5.2. The contractor shall provide assistance with the on-going maintenance and support for the Access Control and Video Management System that includes controlled entrances and camera locations throughout the MEDCOM facilities. The CCTV and Access Control systems are controlled by customized software AIS console which integrates the CCTV with the access control system. The CCTV system processes video signals gathered from hardwired inputs for the local buildings that are recorded digitally. Fiber video transmission systems to be maintained include MEDCOM’s private video network which brings video and access control information back to the head-end equipment for a centralized management capability.

5.2.1. The contractor personnel shall have working knowledge of closed-circuit television (CCTV), video surveillance, and access control systems; as well as network video switches that interface directly with the security system platforms. The contractor shall program and maintain the interface between OPEN OPTIONS DNA FUSION and CCTV equipment for the video switch and conduct salvos, tours and preset video shots when given an alarm string from the Access Control System.

5.2.2. The contractor shall provide assistance with the maintenance and upkeep for all Uninterrupted Power Supplies (UPS) associated with the Electronic Security System (ESS) infrastructure to ensure adequate power back up in the event of a loss of electrical power. The Contractor shall install (if required) power supplies to support all installed devices.

5.2.3. The contractor shall ensure that all new equipment to be installed is an expansion of the existing security system infrastructure that is currently administered throughout the MEDCOM footprint. The contractor shall verify that all future equipment is compatible and approved for use by the Access Control and Video Management manufacturers.

5.2.4. The contractor shall work to ensure all interior and exterior cameras at MEDCOM facility are operating properly. All unforeseen operational errors or discrepancies will be properly addressed in an effort to place the device back in an operating status as part of a functional electronic security system infrastructure.

5.3. The contractor shall assist with performing all manufacturer's recommended periodic services, inspections, and tests of the system as recommended by manufacturer's specifications and procedures to ensure full system capability is maintained. Service shall include manufacturers authorized field modification. The contractor shall provide all individual tools and equipment required to service and maintain all system components in strict accordance with the manufacturers' current performance specifications. This includes ladders and vehicles required to transport tools around post to all physical locations.

5.3.1. The contractor shall provide personnel for after duty hours, weekend and holidays to repair or replace malfunctions directly impacting compliance with Fort Sam Houston Fire and Safety standards. The contractor shall repair or replace all system hardware or software failures which result in the loss of access control throughout the facility or to secure areas or failure of the automated alarm system. The contractor shall provide unlimited onsite service for unscheduled service requests and telephone consultation on a 24-hour, 7-day a week basis. The after-hour duty hours will be credited towards the total of 1820 total hours. Requests for on-site service will be categorized either as an "emergency request", requiring response within two (2) hours, and return to manufacturer's specification within 24 hours, or a "non-emergency request", requiring response within 24 hours and return to manufacturer's specification within 72 hours. The following criteria is provided:

REQUIRED 2 HOUR RESPONSE TIME - Mission Essential Vulnerable Areas, Server Failure, Badging System Failure, Workstation Failure, Controller Failure, Fire Rated Door Problems, Perimeter Door Problems, and CCTV System Recorder failure.

REQUIRED 24 HOUR RESPOSE TIME: Interior Door problem, Low Battery, and camera problem.

5.4 DELIVARABLES:

5.4. l. Quality Control Plan (QCP): A QCP will be required within 30 days from date of award.

APPLICABLE REGULATIONS AND MANUALS

6. APPLICABLE REGULATIONS AND MANUALS: (Current Editions)

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