PWS DRAFT for RFI.pdf

This is a Performance Work Statement (PWS) for United States Marine Corps Education Command (EDCOM) Information Technology Support Services. The contract provides comprehensive IT support across EDCOM facilities located at MCB Quantico Virginia, Camp Lejeune North Carolina, Camp Pendleton California, Marine Corps Air Ground Combat Center Twentynine Palms California, MCB Hawaii, MCB Okinawa Japan, MCAS Miramar/MCRD San Diego California, and Joint Reserve Base Fort Worth Texas, with remote support available for the last two locations.

The PWS is structured around four primary task areas: Task 1 (Network and System Support), Task 2 (Cybersecurity and Information Security Support), Task 3 (Technical Support), and Task 4 (Audiovisual and Video Teleconference Support). Task 1 requires system engineering support, systems administration, network engineering support, cloud engineering support, knowledge management, and cable management services across on-premises and Microsoft Azure IL2 cloud environments. Task 2 encompasses cybersecurity engineering support and MCU Authority to Operate (ATO) management support. Task 3 provides helpdesk and technical support with 24-hour response requirements for urgent tickets and 48-72 hour resolution for standard tickets, including hardware troubleshooting and break-fix services. Task 4 delivers audiovisual and video conferencing support for events, classes, and meetings. All contractor personnel require Secret security clearance minimum, with specific roles requiring advanced certifications including CompTIA CASP+, Security+, CISSP, CCNP, and Azure certifications. The Government provides 23 desks at Quantico and minimal desk space at other locations. Monthly status reports, quarterly performance reviews, architectural documentation, and compliance reports are required deliverables. Key performance metrics target 99.9% uptime for core services, 95% patch compliance, 98% desktop availability, and 95% standard ticket resolution within 72 hours.