PWS.pdf

PERFORMANCE WORK STATEMENT

New Integrated Library System (ILS)

ILS Period of Performance:

September 30, 2020 – March 31, 2025

Includes Migration and Initial Annual Contract

1.0 BACKGROUND:

The National Forest Service Library (NFSL) requires an electronic cataloging service for all reference, scientific, and technical information services for all Forest Service personnel across the country. As part of that service the Library collects, preserves, publicizes, and disseminates information (published and unpublished) of the Forest Service and for the Forest Service, both internally and externally. The headquarters for the program is located in Fort Collins, CO with additional branch locations at the Forest Products Lab in Madison, WI and at the International Institute of Tropical Forestry Library in Rio Piedras, Puerto Rico.

NFSL is currently seeking providers to replace the current ILS. Discovery service capabilities and possibilities, either included or as add-ons, are also being explored. NFSL is a field library of the National Agricultural Library. The patron base of NFSL is chiefly researchers and administrators employed by the USDA Forest Service. The USDA Forest Service has 34,250 employees in 750 locations across the U.S. and its territories, but our current library ILS only served approximately 607 patrons in 2018. We have 18 staff members currently across all three locations. Our website is located at: https://www.fs.fed.us/library/.

The current ILS houses over 312,000 bibliographic records, 347,000 item records and over 1 million authority records. Appendix A provides additional ILS details.

Forest Service Requirements include the following:

1. Catalog management for books and serials, Circulation, Operational Point of Access (OPAC) management for the patron interface, and reporting for productivity, inventory and collection management.

2. FedRamp certified and meets 508 requirements. Meets all USDA and Federal cybersecurity requirements.

3. Has a cloud-based public and staff interface, that doesn’t require software to be loaded on Forest Service computers.

4. Provide a seamless connection with WorldCat, ContentDM, and cataloging services without requiring the use of intermediary software or client software loaded on Forest Service computers to be fully functional.

5. Provides an integrated resource discovery system that doesn’t require additional licensing and/or contracts.

6. Has an integrated link resolver that doesn’t require additional licensing and/or contracts.

7. Has an export function for citations to Endnote, Mendeley, and other bibliographic management systems.

8. The migration process should not exceed six months.

9. After the migration, maintain the Annual Catalog subscription with Hosting and to include WorldShare/ILL and CONTENTdm.

https://www.fs.fed.us/library/

10. Must seamlessly work with the current license for Worldcat and eliminate the need for a Connexion project client through Worldcat to provide global access to both our own materials, and the materials of others which we borrow using the interlibrary loan process.

11. Must work seamlessly with our current content management system, ContentDM by OCLC, and provide an integrated discovery interface.

12. Must be designed to be used without downloading or updating software on federal computers.

13. Must not require any client software for use.

14. Must provide citation exporting for researchers which will aide them in research documentation.

1.1 Location of Work:

USDA Forest Service, Rocky Mountain Research Station (RMRS), National Forest Service Library (NFSL), 240 W. Prospect Road, Fort Collins, CO 80526

1.2 Contracting Officer’s Representative (COR): Dianne Gibson, USDA FS, RMRS, NFSL, 240 W. Prospect Road, Fort Collins, CO 80526; (970) 498-1395

1.3 Task Manager: Crystal Falconer, Technical Information Specialist, USDA FS, RMRS, NFSL, 240 W. Prospect Road, Fort Collins, CO 80526; 970-498-1244

2.0 TASKS/REQUIREMENTS:

2.1 Provide an ILS that will accurately migrate bibliographic data from the NFSL’s Innovative Interfaces Inc. VTLS Chamo and Cybertools.

2.2 Provide an ILS that will have a public catalog (OPAC) and staff cataloging and circulations functions.

2.3 Provide a responsive IT support team to administrate system, perform backups, manage clients, assist with link resolution, perform upgrades and enhancements, and assist NFSL staff in troubleshooting system issues.

2.4 ILS must be a 508 Compliant OPAC interface.

2.5 ILS must have a robust report authoring tool that allows for standardized and customized reports.

2.6 Flexible dynamic database list creation functionalities with the ability to customize Excel exports with record information.

2.7 Ability to provide public catalog usage statistics.

2.8 Ability to integrate with OCLC catalog sharing products including WorldCat and Connexion.

2.9 Must meet USDA and Federal cybersecurity requirements.

2.10 Contract may be required to produce documentation on the progress toward FedRamp certification or proof of completed certification.

2.11 IPv6 Requirements

(a) Any system, hardware, software, firmware or networked component (voice, video or data) developed, procured or acquired in support or performance of this contract shall be capable of transmitting, receiving, processing, forwarding and storing digital information across system boundaries utilizing system packets that are formatted in accordance with commercial standards of Internet Protocol (IP) version 6 (IPv6) as set forth in the USGv6 Profile (NIST Special Publication 500-267) and corresponding declarations of conformance defined in the USGv6 Test Program. In addition, this system shall maintain interoperability with IPv4 systems and provide at least the same level of performance and reliability capabilities of IPv4 products:

(b) Specifically, any new IP product or system developed, acquired, or produced must:

1) Interoperate with both IPv6 and IPv4 systems and products, and

2) Have available contractor/vendor IPv6 technical support for development and implementation and fielded product management.

(c) As IPv6 evolves, the Contractor commits to upgrading or providing an appropriate migration path for each item developed, delivered or utilized at no additional cost to the Government.

(d) The Contractor shall provide technical support for both IPv4 and IPv6.

(e) Any system or software must be able to operate on networks supporting IPv4, IPv6 or one that supports both.

(f) Any product whose non-compliance is discovered and made known to the Contractor within one year after acceptance shall be upgraded, modified or replaced to bring it into compliance at no additional cost to the Government.

3.0 DELIVERABLES:

3.1 Contractor must provide migration from two different ILS systems currently in use to the new ILS after July 31, 2020. Current ILS systems are VTLS and CyberTools.

3.2 Contractor to provide dedicated assistance to NFSL staff with the exportation of data, metadata and cleanup during migration to new ILS.

3.3 Contractor will provide staff training and communication on new ILS system. Training may be in-person or web-based and be available to staff in three different locations.

3.4 Contractor to provide a technical support during migration, as needed.

3.5 After completion of migration process, annual contract to provide NFSL with ILS to commence.

ILS contracts to run on an annual basis.

3.6 Contractor to provide separate quotes for migration and annual ILS along with estimated implementation timeframe.

3.7 Contractor to address alternative products list provided in Appendix B and provide costs for each item separate from the migration and annual costs quote.

3.8 Period of Performance

Base period, migration Sept 30, 2020 – March 31, 2021 Option period 1 April 1, 2021 – March 31, 2022

Option period 2 April 1, 2022 – March 31, 2023 Option period 3 April 1, 2023 – March 31, 2024 Option period 4 April 1, 2024 – March 31, 2025 Extension April 1, 2025 – Sept 30, 2025

4.0 GOVERNMENT FURNISHED RESOURCES:

N/A

5.0 DEPENDENCY FACTORS:

Proposed time schedules and the sequence of deliverables are subject to modifications due to priority determinations made by the Forest Service. The priorities will depend upon scheduling and the availability of the necessary personnel to interface with the contractor.

6.0 ACCEPTANCE CRITERIA:

Contractor to work with the Task Manager to ensure deliverables are met.

Appendix A: Current ILS Environment Appendix B: Optional Requirements Appendix C: 508 Compliance Appendix D: NFSL 2019 User Network Report

Appendix A: Current ILS Environment - All Locations

General Information National Forest Service Library (Includes International Institute of Tropical Forestry)

Forest Products Laboratory Library

Population served The Forest Service employs 34,250 employees in 750 locations, all of whom "could" access the library's catalog. But only 607 are researchers and have used us this year.

(same)

Bib Records 315,493 96,000 Item Records 349,007 222,760 Serial Check-in Records 0 1,100 Ebook Records 40 40 Patron Records 0 221 Order Records 0 0 Authority Records 1,308,473 Not available Vendor Records 0 0 Library OPAC Users per year 928 Unique Users in 2019 No analytics available.

Agencies/Branches (3) National Forest Service Library (Main Branch), Forest Products Laboratory (Field Branch), International Institute of Tropical Forestry (Field Branch)

Some FPL items are duplicated in VTLS, some are not.

Self-Check Units 0 0 Library Website https://www.fs.fed.us/library/ https://www.fpl.fs.fed.us/produ cts/library/index.php http://www.fs.fed.us/library/ http://www.fpl.fs.fed.us/produ

Current ILS System Hosted, VTLS via iii Hosted, Cybertools.

We do not use a Circulation Module. Circulation is included, but this information can be migrated manually by us.

We do not use a Serials Module. Serials module included.

We will need annual maintenance included in the bid.

The library does use Item types. * The library system has 3 branches, one of which duplicates catalog information in VTLS and Cybertools.

We do not use barcodes or RFID. * We do not need Self-Check Compatibility. *

We will not be migrating circulation stats. *

We are able to export bibliographic records in MARC21 Format.

Back-End Usage Statistics Currently using a client-based back end. Online based.

Currently have less than 20 User Profiles for the client.

Currently has staff sharing single login usage (pay by users on at one time)

Added 4,609 items in 2019 so far. 1,037 items added in 2019

* indicates that FPL information is the same as NFSL

New ILS System Request

Appendix B

Optional Requirements

• Cloud-based or Web-based staff interface(s), rather than client software that is loaded on Forest Service computers.

• A Serials check-in module.

• A Link resolver.

• A public catalog that allows citation exports with multiple format options, such as RIS, CSV, and Excel files. The Forest Service is using EndNote Bibliographic Management software with an increasing number of its scientists using Mendeley.

• Ability to integrate with digital repository systems. The Forest Service is currently using ContentDM.

• Prefer that a digital repository system is included with ILS.

• The ILS may be used as one of the sources for a discovery system or federated search interface. Please list discovery systems that are compatible with your ILS, or if a discovery system is included with your ILS.

• Catalog and Repository collections are exposed on Google and other partner sites

• Interlibrary Loan module

Section 508 – Accessibility of Information and Communications Technology

(a) This Statement of Work for a new Integrated Library System (ILS) is subject to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by the Workforce Investment Act of 1998 (P.L. 105-220). Specifically, subsection 508(a)(1) requires that when the Federal Government procures Information and Communications Technology (ICT)1, the ICT must allow Federal employees and members of the public with disabilities comparable access to and use of information and data provided to Federal employees and members of the public without disabilities.

(b) The ICT accessibility standards as 36 CFR Part 1194 were developed by the Architectural and Transportation Barriers Compliance Board (also known as the Access Board) and apply to contracts, task orders, and indefinite quantity contracts on or after June 25, 2001.

(c) Each Information and Communications Technology (ICT) product or service furnished under this contract shall comply with the Information and Communications Technology Accessibility Standards (36 CFR 1194), as specified in the contract, at a minimum. If the Contracting Officer determines any furnished product or service is not in compliance with the contract, the Contracting Officer will promptly inform the Contractor in writing. The Contractor shall, without charge to the Government, repair or replace the non-compliant products or services within a period of time specified by the Government in writing. If such repair or replacement is not completed within the time specified, the Government shall have the following recourses:

1) Cancellation of the contract, delivery, or task order, purchase or line item without termination liabilities; or

2) In the case of custom Information and Communications Technology (ICT) being developed by a contractor for the Government, the Government shall have the right to have any necessary changes made or repairs performed by itself or by another firm for the non-compliant ICT, with the contractor liable for reimbursement to the Government for any expenses incurred thereby.

(d) The contractor must ensure that all ICT products and services that are less than fully compliant with the accessibility standards are provided pursuant to extensive market research and are the most current compliant products or services available to satisfy the contract requirements.

(e) For every ICT product or service accepted under this contract by the Government that does not comply with 36 CFR 1194, the contractor shall, at the discretion of the Government, make every effort to replace or upgrade it with a compliant equivalent product or service, if commercially available and cost neutral, on either a contract specified refresh cycle for the product or service, or on a contract effective option/renewal date, whichever shall occur first.

1 Please note that the term Information and Communications Technology (ICT) is synonymous with Electronic and Information Technology (EIT), the previously used term.

The term ICT will be used to meet international standards after the release of the Section 508

Refresh.

Section 508 Compliance

The new Integrated Library System (ILS) shall comply with the standards, policies, and procedures below. In the event of conflicts between the referenced documents and this Performance Work Statement (PWS), the PWS shall take precedence.

Section 508 Accessibility Standards

1) 29 U.S.C. 794d (Rehabilitation Act as amended)

2) 36 CFR 1194 (Section 508 standards)

3) http://www.access-board.gov/sec508/508standards.htm (Section 508 standards)

4) FAR 39.2 (Section 508)

5) http://www.ocio.usda.gov/document/departmental-regulation-4030-001 (USDA standards, policies, and procedures for Section 508)

In addition, all contract deliverables are subject to these standards.

All web content or communications materials produced, regardless of format (text, audio, video, etc.), must conform to the applicable Section 508 standards to allow Federal employees and members of the public with disabilities comparable access to and use of information and data provided to Federal employees and members of the public without disabilities. All contractors (including sub-contractors) and consultants responsible for preparing or posting content must comply with the applicable Section 508 accessibility standards and, where applicable, those set forth in the referenced policy or standards document above. Remediation of any materials that do not comply with the applicable provisions of 36 CFR Part 1194 as set forth in the PWS shall be the responsibility of the contractor or consultant.

The following Section 508 provisions apply to the products and/or services identified in this Statement of Work:

• 36 CFR Part 1194.21 provisions a-l

• 36 CFR Part 1194.22 provisions a-p

• 36 CFR Part 1194.23 provisions a-k[4]

• 36 CFR Part 1194.24 provisions a-e

• 36 CFR Part 1194.25 provisions a-j[4]

• 36 CFR Part 1194.26 provisions a-d

• 36 CFR Part 1194.31 provisions a-f

• 36 CFR Part 1194.41 provisions a-c

The following Section 508 provisions apply for software development material identified in this Statement of Work:

For software development, software applications, and operating systems the selected vendor shall comply with the following standards, policies, and procedures:

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.31 provisions a-f

c. 36 CFR Part 1194.41 provisions a-c

For web-based applications (intranet, internet information and applications, 16 rules), the http://www.access-board.gov/sec508/508standards.htm http://www.ocio.usda.gov/document/departmental-regulation-4030-001 selected vendor shall comply with the following standards, policies, and procedures:

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.22 provisions a-p

c. 36 CFR Part 1194.31 provisions a-f

d. 36 CFR Part 1194.41 provisions a-c

For telecommunication products and services the selected vendor shall comply with the following standards, policies, and procedures:

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.23 provisions a-k

For video and multimedia applications (including training materials), the selected vendor shall comply with the following standards, policies, and procedures:

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.24 provisions a-e

For self-contained and closed products, the selected vendor shall comply with the

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.25 provisions a-j

For desktop and portable computers, the selected vendor shall comply with the following standards, policies, and procedures:

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.21 provisions a-l

b. 36 CFR Part 1194.26 provisions a-d

For help desk and other support services, the selected vendor shall comply with the

2) 36 CFR 1194 (Section 508 standards)

a. 36 CFR Part 1194.31 provisions a-f

b. 36 CFR Part 1194.41 provisions a-c

If the help desk or other support services include training, selected vendor must also comply with the following standards, policies, and procedures in addition to 36 CFR Part 1194.31 provisions a-f and 36 CFR Part 1194.41 provisions a-c:

a. 36 CFR Part 1194.21 provisions a-l (installable and web-based training)

b. 36 CFR Part 1194.22 provisions a-p (web-based software)

All Information and Communications Technology (ICT) subject to the 36 CFR 1194 standards will have a Section 508 usability and acceptance test where Section 508 compliance will be validated. This test must be administered by a Federal Section 508 Testing Center.

All maintenance for Information and Communications Technology that requires upgrades, modifications, installations, and purchases will adhere to the Section 508 standards and 36

CFR 1194.

WCAG 2.0 Compliance The selected vendor shall comply with the standards, policies, and procedures below. In the event of conflicts between the referenced documents and this PWS, the PWS shall take precedence.

Custom ICT Development Services When selected vendor provides custom ICT development services pursuant to this contract, vendor shall ensure the ICT fully conforms to the applicable Revised 508 Standards prior to delivery and before final acceptance.

Installation, Configuration, and Integration Services When selected vendor provides installation, configuration, or integration services for equipment and software pursuant to this contract, the offeror shall not install, configure, or integrate the equipment and software in a way that reduces the level of conformance with the applicable Revised 508 standards.

Maintenance, Upgrades, and Replacements The selected vendor shall ensure maintenance upgrades, substitutions, and replacements to equipment and software pursuant to this contract do not reduce the original level of conformance with the applicable Revised 508 standards at the time of the contract award.

Service Personnel The selected vendor shall ensure the personnel providing the labor hours possess the knowledge, skills, and ability necessary to address the applicable Revised 508 standards defined in this contract, and shall provide supporting documentation upon request.

Hosting Services When providing hosting services for electronic content provided by the agency, the selected vendor shall not implement the hosting services in a manner that reduces the existing level of conformance of the electronic content with applicable Revised 508 standards. Throughout the life of the contract, the agency reserves the right to perform testing on a vendor or contractor’s hosted solution to verify conformance with this requirement.

Validation for ICT Items When purchasing ICT where 1) 508 validation is not possible prior to award, 2) when ICT will be changed after the award, or 3) ICT will be hosted in a third-party environment, the selected vendor shall test and validate the ICT solution for conformance to the Revised 508 standards, in accordance with the requirement testing methods, as defined by the agency.

Throughout the life of the contract, the agency reserves the right to perform testing to verify conformance with this requirement.

Documentation The selected vendor shall maintain and retain full documentation of the measures taken to ensure compliance with the applicable requirements, including records of any testing or demonstrations conducted.

Conformance Reporting

Prior to acceptance, selected vendor shall provide an Accessibility Conformance Report (ACR) for each ICT item that is developed, updated, configured for the agency, and when product substitutions are offered. The ACR should be based on the latest version of the Voluntary Product Accessibility Template (VPAT) provided by the Information Technology Industry Council (ITI). To be considered for award, an ACR must be submitted for each ICT item, and must be completed according to the instructions provided by ITI. When the contractor is required to perform testing to validate conformance to the agency’s accessibility requirements, selected vendor shall provide a Supplemental Accessibility Conformance Report (SAR) that contains the following information:

• Accessibility test results based on the required test methods.

• Documentation of features provided to help achieve accessibility and usability for people with disabilities.

• Documentation of core functions that cannot be accessed by persons with disabilities.

• Documentation on how to configure and install the ICT item to support accessibility.

• When an ICT item is an authoring tool that generates content (including documents, reports, videos, multimedia productions, web content, etc.)., provide information on how the ICT item enables the creation of accessible electronic content that conforms to the Revised 508 Standards, including the range of accessible user interface elements the tool can create.

• Before final acceptance, the contractor shall provide a fully working demonstration of the completed ICT Item to demonstrate conformance to the agency's accessibility requirements. The demonstration shall expose where such conformance is and is not achieved.

Before acceptance, the agency reserves the right to perform independent testing to validate that the ICT solution provided by the contractor conforms to the applicable Revised 508 standards.

Non-Compliance

Before final acceptance of any ICT item, including updates and replacements, if selected vendor claims its products or services satisfy the applicable Revised 508 standards specified in the contract vehicle, and the contracting officer determines that any furnished ICT item is not in compliance with such requirements, the contracting officer will promptly inform selected vendor in writing of the non-compliance. The selected vendor shall, at no cost to the agency, repair or replace the non-compliant products or services within the period specified by the contracting officer.

https://www.section508.gov/sell/vpat http://www.itic.org/policy/accessibility http://www.itic.org/policy/accessibility

Appendix D

Service Provider Users New Users Sessions Bounce Rate Pages / Session

Avg. Session Duration us forest service 505 506 1021 22.82% 10.80 2980.58 usda office of operations 116 109 313 22.36% 8.26 1804.45 u.s. dept. of agriculture - fs 110 96 224 21.88% 8.67 2515.12 china unicom henan province network 46 46 46 100.00% 1.00 0.00 comcast cable communications llc 45 39 106 40.57% 4.92 2010.58 microsoft corporation 37 37 37 2.70% 25.08 22.73 chinanet shanghai province network 31 31 31 100.00% 1.00 0.00 humboldt state university 31 30 33 33.33% 5.58 1030.79 centurylink communications llc 25 22 35 40.00% 6.06 1909.46 university of utah 25 25 62 19.35% 7.61 2487.76 communication network services of 24 22 70 17.14% 11.11 970.67 suddenlink communications 23 21 54 22.22% 4.93 3334.46 charter communications inc 22 21 27 44.44% 4.52 989.00 comcast 18 15 22 31.82% 4.05 442.23 charter communications 15 14 18 22.22% 7.11 2167.22 cellco partnership dba verizon wireless 14 10 20 55.00% 5.25 338.70 amazon technologies inc. 12 12 12 41.67% 1.58 5.17 at&t corp. 11 10 12 8.33% 9.17 5337.67 university of california davis 11 12 14 21.43% 10.93 6338.07 verizon 11 11 13 15.38% 4.69 820.85 at&t corp. 9 9 24 25.00% 7.08 3427.79 frontier communications 9 9 10 30.00% 17.70 2160.50 xtra telecom s.a. 9 9 10 20.00% 2.30 1070.50 at&t mobility llc 7 5 8 25.00% 8.13 3176.63 colorado state university 7 7 8 25.00% 5.25 72.13 michigan state university 7 6 9 44.44% 8.78 1389.44 tds telecom 7 6 10 10.00% 3.80 954.10 network for education and research in oregon (nero) 6 6 7 42.86% 5.00 571.00 at&t mobility llc 5 5 6 33.33% 4.33 104.67 bureau of land management 5 5 5 0.00% 7.40 5294.60 comcast ip services l.l.c. 5 3 6 83.33% 1.67 5.00 davis community network 5 4 5 40.00% 3.80 444.40 innovative interfaces 5 4 8 0.00% 32.38 6377.50 maricopa county library d 5 5 5 0.00% 8.60 823.80 san juan cable llc 5 3 24 20.83% 10.46 1469.13 (not set) 4 4 4 25.00% 2.50 725.50 at&t mobility puerto rico 4 4 4 0.00% 13.75 3390.00 atlantic broadband finance llc 4 3 5 20.00% 7.00 385.40 cable one inc. 4 3 5 0.00% 38.00 5522.00 chemeketa community college 4 4 5 20.00% 3.00 488.00 indiana university of pennsylvania 4 3 8 0.00% 115.50 3563.75 psinet inc. 4 3 5 0.00% 5.20 4449.60 sky uk limited 4 4 4 25.00% 2.50 559.00 university of arkansas 4 4 5 0.00% 7.20 2322.40 china unicom beijing province network 3 3 13 7.69% 24.77 3697.54 hughes network systems 3 3 3 33.33% 5.00 641.67 jab wireless inc. 3 3 3 33.33% 7.33 128.33 maryville college 3 3 3 0.00% 7.67 2752.67 t-mobile usa inc. 3 3 3 66.67% 1.33 7.33 university of montana 3 3 4 50.00% 3.75 57.25 yale university 3 3 3 66.67% 1.67 9.67 a1 telekom austria ag 2 2 2 0.00% 3.00 1978.50 addresses ip for home clients 2 2 4 75.00% 1.25 5.25 alberta research council 2 2 2 0.00% 8.00 103.00 comcast cable communications inc. 2 2 2 50.00% 1.50 6.50 cox communications 2 2 2 0.00% 19.00 2195.50 cox communications inc. 2 3 3 33.33% 8.33 7634.67 davis graham and stubbs 2 2 2 0.00% 4.50 125.00 deutsche telekom ag 2 2 2 0.00% 3.00 1444.50 douglas fastnet 2 2 2 50.00% 2.00 12.50 free sas 2 2 2 0.00% 2.00 136.00 frontier communications of america inc. 2 2 2 0.00% 6.50 106.00 google switzerland gmbh 2 2 2 100.00% 1.00 0.00 international paper 2 2 4 0.00% 14.00 158.25 laurentian university 2 2 2 100.00% 1.00 0.00 m-net telekommunikations gmbh 2 2 2 0.00% 2.50 321.00 mci communications services inc. d/b/a verizon business 2 2 2 0.00% 10.00 2256.00 midvale telephone exchange 2 2 2 0.00% 4.50 56.00 national wetlands research center united states geological surv 2 2 2 0.00% 10.00 315.00 nos comunicacoes s.a. 2 2 4 75.00% 1.25 107.75 pe-tdperx18-lacnic 2 2 3 33.33% 13.33 14854.33 perkins coie llp 2 2 2 100.00% 1.00 0.00 private customer 2 2 2 100.00% 1.00 0.00 puerto rico telephone company 2 2 2 0.00% 5.00 706.00 qtel-adsl-pool 2 2 2 50.00% 1.50 10.50 rutgers university 2 2 2 100.00% 1.00 0.00 service provider corporation 2 2 2 0.00% 10.50 415.00 shaw communications inc. 2 2 2 50.00% 2.00 604.00 state of north dakota itd 2 2 2 50.00% 2.00 36.50 sympatico hse 2 2 3 33.33% 12.00 5574.33 texas tech university 2 2 2 100.00% 1.00 0.00 the pennsylvania state university 2 2 4 0.00% 6.75 5127.50 tw telecom holdings inc. 2 2 2 50.00% 9.00 66.50 university of colorado 2 3 3 0.00% 11.00 10428.00 wancom (pvt) ltd 2 2 2 0.00% 3.00 22.00 windstream communications 2 2 2 50.00% 20.50 1213.50 xdsl network-adsl 2 2 3 33.33% 2.00 666.33 zen internet ltd 2 2 3 100.00% 1.00 0.00 advanced hardware architectures 1 1 1 0.00% 3.00 164.00 agriculture bldg. 1 1 1 0.00% 17.00 626.00 alaska communications systems group inc. 1 1 2 50.00% 9.00 134.50 allied telecom group llc 1 1 1 0.00% 4.00 9.00 allstream business us llc 1 1 1 0.00% 5.00 37.00 alltele broadband viaeuropa geab 1 1 1 0.00% 2.00 137.00 amazon.com inc. 1 1 1 100.00% 1.00 0.00 apache corporation 1 1 1 100.00% 1.00 0.00 apollo online services pvt ltd 1 1 1 0.00% 59.00 14122.00 arcor ag 1 1 3 100.00% 1.00 0.00 arrowhead electric cooperative inc. 1 1 1 100.00% 1.00 0.00 astound broadband llc 1 1 3 0.00% 15.67 14848.00 axtel - recursos wimax 1 1 1 0.00% 5.00 89.00 bay de noc community college 1 1 1 0.00% 2.00 1201.00 beam telecom pvt ltd 1 1 1 0.00% 28.00 32500.00 bell canada 1 1 1 0.00% 3.00 20.00 beltelecom 1 1 1 0.00% 2.00 1234.00 blackfoot telephone cooperative inc. 1 1 1 100.00% 1.00 0.00 blue rim network 1 1 1 0.00% 3.00 320.00 blueconnect 1 1 1 100.00% 1.00 0.00 bouygues telecom division mobile 1 1 1 0.00% 3.00 36.00 bowling green municipal utilities 1 1 1 0.00% 9.00 90.00 bsmon651 montpellier bloc 2 1 1 1 0.00% 3.00 14.00 bt-adsl-lns 1 1 1 0.00% 3.00 12.00 btbroadband-agg-56 1 1 1 100.00% 1.00 0.00 bulgarian telecommunications company plc. 1 1 2 100.00% 1.00 0.00 bulsatcom ad 1 1 1 0.00% 3.00 1611.00 bulsatcom ead 1 1 1 0.00% 3.00 782.00 cableuropa - ono 1 1 1 0.00% 2.00 153.00 cablevision of st. joseph 1 1 1 0.00% 7.00 7218.00 cal-ore telephone co. 1 1 1 0.00% 7.00 1417.00 california state university at fresno 1 1 1 100.00% 1.00 0.00 carbon copy construction 1 1 1 0.00% 2.00 29.00 carleton college 1 1 2 0.00% 34.00 5557.50 cebridge connections 1 1 1 0.00% 2.00 42.00 china unicom heilongjiang province network 1 1 1 0.00% 3.00 1267.00 chinanet hubei province network 1 1 1 100.00% 1.00 0.00 chinanet sichuan province network 1 1 1 100.00% 1.00 0.00 city of mesa 1 1 1 0.00% 9.00 411.00 clarion associates llc 1 1 1 0.00% 7.00 53.00 claro s.a. 1 1 1 100.00% 1.00 0.00 college of the redwoods 1 1 1 0.00% 4.00 86.00 college of the sequoias 1 1 1 0.00% 7.00 894.00 coma wireless network 1 1 1 100.00% 1.00 0.00 comcast cable communications 1 1 1 0.00% 3.00 28.00 comcast cable communications holdings inc 1 1 1 0.00% 7.00 75.00 consolidated communications inc. 1 1 1 0.00% 4.00 101.00 copa 1 1 1 0.00% 5.00 86.00 cpe customers nl 1 1 1 0.00% 3.00 99.00 cpg international 1 1 1 0.00% 7.00 1061.00 cutting edge communications inc. 1 1 1 0.00% 12.00 1448.00 cwmbwrla 1 1 1 100.00% 1.00 0.00 cybernet1 1 1 2 50.00% 3.00 2404.50 david prado rodriguez 1 1 1 100.00% 1.00 0.00 delta college 1 1 1 0.00% 6.00 230.00 department of education 1 1 1 0.00% 8.00 174.00 derby 1 1 1 0.00% 2.00 748.00 dish network corporation 1 1 1 0.00% 2.00 7.00 dna oyj 1 1 1 0.00% 2.00 480.00 donbass electronic communications ltd. 1 1 1 0.00% 3.00 130.00 east bay regional park district 1 1 2 50.00% 9.50 742.50 econoprint 1 1 1 0.00% 8.00 130.00 ellijay telephone company 1 1 1 100.00% 1.00 0.00 engeplus informatica ltda 1 1 1 0.00% 4.00 1288.00 entel peru s.a. 1 1 1 0.00% 5.00 208.00 ethernet aggregation network eth switch mgmt 1 1 1 0.00% 2.00 1280.00 fibernetics corporation 1 1 1 0.00% 2.00 5.00 fibrenoire inc. 1 1 1 0.00% 10.00 140.00 flp pirozhok elena anatolevna 1 1 1 0.00% 3.00 532.00 forestry innovation investment 1 1 1 0.00% 2.00 19.00 format llc 1 1 1 0.00% 2.00 828.00 france telecom services offers 1 1 1 0.00% 3.00 220.00 free 1 1 1 0.00% 3.00 207.00 general communication inc. 1 1 1 0.00% 3.00 18.00 general services administration 1 1 1 100.00% 1.00 0.00 gennari public subnet 1 1 1 0.00% 3.00 678.00 george mason university 1 1 1 0.00% 7.00 92.00 google fiber inc. 1 0 1 0.00% 3.00 2405.00 gt net s.r.o. 1 1 2 50.00% 1.50 641.00 hanaro telecom inc. 1 1 1 0.00% 2.00 71.00 harvard university 1 1 1 100.00% 1.00 0.00 headquarters usaisc 1 1 1 100.00% 1.00 0.00 hellas on line s.a. 1 1 1 0.00% 3.00 26.00 hellas on line sa - dsl 1 1 1 0.00% 3.00 32.00 hlg sp. z o.o. 1 1 1 0.00% 2.00 100.00 holland hart llp 1 1 1 0.00% 18.00 380.00 home_dsl 1 1 1 0.00% 13.00 218.00 hrvatski telekom d.d. 1 1 1 100.00% 1.00 0.00 hunter communications 1 1 1 0.00% 7.00 74.00 hutchison drei austria gmbh 1 1 1 0.00% 2.00 90.00 imagine communications group limited 1 1 1 0.00% 3.00 38.00 innovasur 1 1 1 0.00% 3.00 906.00 integra telecom inc. 1 1 1 0.00% 2.00 49.00 internet service provider 1 1 1 0.00% 3.00 55.00 internet4you.cz spol. s r.o. 1 1 1 0.00% 2.00 176.00 ip pools 1 1 1 0.00% 3.00 217.00 ipi vision sp. z o.o. 1 1 3 100.00% 1.00 0.00 ipko telecommunications - pool for nat-ing the residential users 1 1 1 0.00% 3.00 2125.00 isp 1 1 1 0.00% 3.00 295.00 isp slovanet - madnet ltd. 1 1 1 0.00% 3.00 428.00 iweb speed test server 1 1 1 100.00% 1.00 0.00 jazztel triple play services 1 1 3 100.00% 1.00 0.00 johns hopkins university 1 1 1 0.00% 3.00 90.00 jsc er-telecom holding 1 1 1 100.00% 1.00 0.00 kabel deutschland breitband customer 21 1 1 1 0.00% 6.00 113.00 kansas state university 1 2 2 0.00% 24.50 27651.50 kddi corporation 1 1 6 33.33% 2.83 1442.67 kyivstar gsm 1 1 1 0.00% 3.00 641.00 langate ltd 1 1 1 0.00% 3.00 49.00 lco customers 1 1 2 0.00% 3.50 208.50 lehigh university 1 1 1 100.00% 1.00 0.00 liberty cablevision - vega baja 1 1 1 0.00% 4.00 1260.00 liberty cablevision of puerto rico 1 0 1 0.00% 3.00 19.00 lightspeed communications llc 1 0 2 0.00% 5.00 1846.00 lnmso655 montsouris bloc 1 1 1 1 0.00% 3.00 3029.00 lnstl658 saint lambert bloc 2 1 1 1 0.00% 2.00 165.00 lund university 1 1 1 0.00% 9.00 1358.00 maharishi university of managment 1 1 1 100.00% 1.00 0.00 maine bureau of taxation 1 1 1 0.00% 7.00 297.00 marquette-adams telephone cooperative inc. 1 1 1 0.00% 31.00 530.00 mediacom communications corp 1 1 1 100.00% 1.00 0.00 mediumcube inc. 1 1 1 100.00% 1.00 0.00 melita plc 1 1 2 50.00% 1.50 547.50 mississippi state university 1 1 1 0.00% 5.00 53.00 mobile services 1 1 1 0.00% 2.00 657.00 montana state university 1 1 1 100.00% 1.00 0.00 montana west l.l.c. 1 1 1 0.00% 47.00 276.00 morehead state university 1 1 1 0.00% 26.00 869.00 nas dhcp pool brescia 1 1 1 0.00% 3.00 41.00 national aeronautics and space administration 1 1 1 0.00% 8.00 3663.00 national institutes of health 1 1 1 0.00% 3.00 20.00 ncc#2011011865 approved ip assignment 1 1 1 0.00% 2.00 448.00 new jersey department of transportation 1 1 1 100.00% 1.00 0.00 north carolina a&t state university 1 1 1 0.00% 5.00 3602.00 northern cable holdings limited 1 1 1 0.00% 4.00 28.00 northland cable television inc. 1 1 11 63.64% 5.91 229.45 norwich 1 1 1 0.00% 3.00 2300.00 nynex satellite ohg 1 1 1 0.00% 14.00 834.00 oarnet 1 1 1 100.00% 1.00 0.00 ohio state university 1 1 1 100.00% 1.00 0.00 ohio university 1 1 1 100.00% 1.00 0.00 orange mobile 1 1 2 50.00% 1.50 463.00 orchard trails 1 1 1 0.00% 2.00 6.00 oregon gigapop 1 1 1 0.00% 8.00 3049.00 pan-telecom ltd. 1 1 1 0.00% 3.00 1379.00 persona communications 1 1 1 0.00% 3.00 35.00 peters engineering 1 1 1 0.00% 5.00 144.00 phoenix internet 1 1 1 100.00% 1.00 0.00 ponderosa cablevision 1 1 1 0.00% 2.00 11.00 pop lyo 1 1 1 0.00% 3.00 2239.00 pop pap 1 1 1 0.00% 3.00 637.00 potlatch corporation 1 1 1 0.00% 21.00 1942.00 pppox pool - bras7.wlfrct-1179788462 1 0 4 25.00% 14.50 1505.50 proxad / free sas 1 1 1 0.00% 2.00 385.00 prtelecom cp 1 1 1 0.00% 3.00 126.00 ptn-ag1 adsl dynamic ip pool 1 1 2 100.00% 1.00 0.00 r cable y telecomunicaciones galicia s.a. 1 1 1 0.00% 3.00 311.00 randolph telephone company 1 1 1 100.00% 1.00 0.00 rcn 1 1 1 100.00% 1.00 0.00 rcs & rds residential 1 1 1 0.00% 3.00 237.00 reliance jio infocomm limited 1 1 1 0.00% 5.00 67.00 robert peccia & associates 1 1 1 100.00% 1.00 0.00 rs eden 1 0 1 0.00% 6.00 2417.00 sada-proced pool-in5ras8c 1 1 1 0.00% 14.00 458.00 sat telecommunications ltd 1 1 1 0.00% 19.00 452.00 scarlet belgium nv 1 1 1 0.00% 3.00 23.00 serverhub amsterdam 1 1 1 0.00% 2.00 223.00 shared services canada 1 1 1 0.00% 23.00 18078.00 sistemi hardware comitec public subnet 1 1 1 0.00% 3.00 1085.00 smarterbroadband 1 1 1 0.00% 3.00 50.00 sonic.net inc. 1 1 1 0.00% 4.00 44.00 south central communications inc. 1 1 1 100.00% 1.00 0.00 spartan-net 1 1 3 0.00% 5.00 3379.67 ssi micro ltd. 1 1 1 0.00% 7.00 117.00 state of idaho 1 1 1 0.00% 3.00 16.00 state of montana 1 1 1 0.00% 9.00 176.00 state of south carolina 1 1 1 0.00% 19.00 228.00 state of washington - department of fish and wildlife 1 1 1 0.00% 3.00 1211.00 state of washington/department of ecology 1 1 1 0.00% 6.00 35.00 state of wi dept. of administration 1 1 1 100.00% 1.00 0.00 static ip 1 1 1 0.00% 3.00 18.00 subnets /30 for interconnections to datagroup s clients 1 1 1 0.00% 3.00 152.00 summit broadband 1 1 1 0.00% 6.00 156.00 surfcontrol inc. 1 1 1 100.00% 1.00 0.00 swisscom (schweiz) ag is an lir and isp in switzerland. 1 1 1 0.00% 3.00 143.00 talktalk broadband 1 1 1 0.00% 3.00 647.00 tanzania e-government agency 1 1 1 100.00% 1.00 0.00 tdc bb-adsl users 1 1 1 0.00% 3.00 446.00 tdc kabel tv 1 1 1 0.00% 3.00 1529.00 tele2 croatia 1 1 1 0.00% 3.00 1385.00 telecom italia s.p.a. 1 1 1 0.00% 3.00 256.00 telefonica de espana sau 1 1 2 0.00% 15.50 434.50 telefonica de espana sau (ncc#2000013794) 1 1 1 0.00% 2.00 130.00 telefonica de espana sau red de servicios ip spain 1 1 1 0.00% 3.00 70.00 telefonica del peru s.a.a. 1 1 1 0.00% 12.00 2749.00 telefonica o2 (germany) gmbh & co. ohg 1 1 1 0.00% 3.00 25.00 telefonica o2 germany gmbh & co. ohg 1 1 1 0.00% 3.00 345.00 telekom deutschland gmbh 1 1 1 0.00% 2.00 262.00 telenet operaties n.v. 1 1 1 0.00% 2.00 1153.00 telus-hsia-pgrgbc02 1 1 1 0.00% 8.00 110.00 the boeing company 1 1 1 0.00% 29.00 686.00 the j. paul getty trust 1 1 1 0.00% 4.00 174.00 the university of georgia 1 1 1 100.00% 1.00 0.00 total server solutions 1 1 1 0.00% 7.00 61.00 tt adsl-ttnet_dynamic_gay 1 1 1 0.00% 4.00 89.00 tularosa communications inc. 1 1 1 0.00% 2.00 74.00 u.s. fish and wildlife service irm/bfo hq 1 1 1 100.00% 1.00 0.00 uc2b 1 0 2 100.00% 1.00 0.00 ucom llc. 1 1 1 0.00% 3.00 924.00 ucomline llc 1 1 1 0.00% 3.00 118.00 uninet s.a. de c.v. 1 1 1 100.00% 1.00 0.00 universidad de chile 1 1 1 100.00% 1.00 0.00 university of alaska 1 1 1 0.00% 2.00 11.00 university of california 1 1 1 0.00% 2.00 7.00 university of california at berkeley 1 1 1 100.00% 1.00 0.00 university of georgia 1 1 1 0.00% 7.00 109.00 university of idaho 1 1 1 0.00% 13.00 464.00 university of illinois 1 1 1 100.00% 1.00 0.00 university of minnesota 1 2 3 0.00% 15.00 16018.67 university of missouri-columbia 1 1 1 0.00% 5.00 23.00 university of nevada reno 1 1 1 0.00% 4.00 15.00 university of tennessee 1 1 1 0.00% 3.00 59.00 university of washington 1 1 1 0.00% 6.00 55.00 upc broadband internet services 1 1 1 0.00% 3.00 79.00 us dept of justice 1 1 1 0.00% 4.00 41.00 vermont department of information and innovation 1 1 1 0.00% 5.00 580.00 viasat inc. 1 1 1 0.00% 3.00 35.00 vietnam posts and telecommunications group 1 1 1 100.00% 1.00 0.00 wageningen universiteit 1 1 1 0.00% 5.00 44.00 wasatch advisors 1 0 1 100.00% 1.00 0.00 washington state university 1 1 1 0.00% 8.00 104.00 wave broadband 1 1 1 0.00% 6.00 109.00 west virginia university 1 1 3 0.00% 24.67 24106.00 westnet inc. 1 1 2 50.00% 8.50 4421.50 wideopenwest finance 1 1 1 100.00% 1.00 0.00 www ibercom net 1 1 1 0.00% 3.00 2603.00 xdsl customers 1 1 1 0.00% 2.00 1083.00 xplornet communications inc. 1 1 1 0.00% 2.00 71.00 yunnan kunming coal chemical engineering base kunming yunnan 1 2 2 0.00% 11.50 2301.00 ziggo consumers 1 1 1 100.00% 1.00 0.00 ziggo voip customers 1 1 1 0.00% 3.00 170.00

1600 1541 2769 26.72% 8.99 2238.43

Appendix D