PWS DLA spt to COMFRC Transformation 6-8-2022.docx

DLA Support to COMFRC Transformation Performance Work Statement

SECTION 1: BACKGROUND

The Defense Logistics Agency (DLA), as a 4th Estate Agency, reports directly to the Office of the Under Secretary of Defense (OUSD) for Acquisition, Technology and Logistics (AT&L) through the Deputy Under Secretary of Defense for Logistics and Material Readiness. DLA has a mission of delivering readiness and lethality to the Warfighter Always and support to our Nation through quality, proactive global logistics. DLA’s Key Performance Indicators (KPIs) include, but are not limited to supply availability, liquidity, business health, and service readiness. To deliver on this mission, DLA has started its three-to-five-year strategic transformation predicated on customer centricity and driving improved outcomes for its customers. DLA’s mission continues to be focused on the Warfighter Always. To realize the goals of its strategic transformation, DLA has identified several core transformative objectives that it needs to achieve across the organization and in partnership with its customers and suppliers.

Similarly, in 2021, one of DLA Aviation’s customers, Commander, Fleet Readiness Centers (COMFRC), began a transformation effort focused on improving its performance in driving fleet performance on the dimensions of availability, affordability, and capability. Specifically, they have a goal of increasing organic productivity by 25+% and returning $500M in buying power to the fleet by FY2025. To accomplish these goals, COMFRC seeks to improve material availability, which contributes to repair turnaround time (RTAT), and material cost, which contributes to total repair cost. COMFRC has engaged an industry partner, Boston Consulting Group (BCG), to support in this transformation.

DLA needs to seamlessly integrate with this critical effort to deliver significant value to the Navy and pilot an innovative approach that can be applied to this Line of Effort in DLA’s overall Strategic Plan. The Navy must execute on its transformation efforts urgently, given the current budget and operational shortfalls, and therefore DLA / Navy requires a contractor that can hit the ground running with a full understanding of the Navy’s requirement and Industrial Support Activity (ISA) challenges; an understanding of the interdependencies between the TRIAD (NAVSUP, COMFRC, and DLA Aviation) and how business processes and procedures at each directly affect the success of the other members; and the capability to influence and implement solutions identified across each member of the TRIAD. In addition, the solutions should enhance and align with the Navy’s Naval Sustainment System (NSS) programs and thus the contractor must be deeply familiar with the Navy’s NSS initiatives. Finally, to support this vision, DLA requires a contractor that closely understands the Fleet Readiness Center’s (FRC’s) transformational requirements and its own strategic objectives.

Following this pilot, DLA will scale the lessons learned to other retail customers.

SECTION 2: OBJECTIVES & SCOPE

DLA is committed to providing leading support for its customers. It recognizes that these needs change as the customers’ objectives and business plans change. As such, DLA intends to pilot a reformed, customer centric approach to industrial support with one DLA Aviation (DLA-A) ISA with the following objectives:

The first objective is to minimize material-related work stoppages. Rapid piece part availability is a critical enabler to DLA’s customer success. DLA and COMFRC will partner to understand drivers of material shortfalls, to include piece part forecasting gaps; component repair scheduling variances; effects of constraints due to funding; over/under procurement root causes and ramifications; dormant stock; Gross Demand Plan development and execution, and understand necessary strategies and enablers to reduce/eliminate material non-availability, increase material buyback rate, reduce over/under procurement of piece parts, thereby enabling the maximization of depot capability, capacity and velocity of repairs.

The second objective is to identify ways to systematically reduce material costs for its customers. While material costs are driven by myriad factors, to include diminishing manufacturing sources, short-notice procurements, reducing material cost is a critical success factor for DLAs customer’s ability to deliver for their respective organizations.

The third objective is to improve quality and transparency of on-site operations and industrial support at customer locations. DLA is committed to providing on-site retail support for its customers. Customer surveys reveal an opportunity to create greater transparency, role clarity, and KPIs for onsite operations.

The fourth objective is to verify DLA’s KPIs and targets that support the customer’s end goals. In addition, DLA needs a clear driver tree for these KPIs to better understand leading indicators and points of leverage for driving impact.

Across the four objectives, DLA would expect the contractor to answer several key questions (non-exhaustive) and make resultant decisions tied to each:

· What are the TRIAD interdependencies in Organic Repair on which the success of each activity’s performance, relies on the performance of another TRIAD member; i.e.: Component repair schedule variance, RBOM/RF accuracy, GDP formulation, demand interpretation and procurement agility?

· Does DLA need to rethink or restructure its on-the-ground support footprint?

· How can DLA better respond to customer demand signals from COMFRC, who receives the induction quantity signal from NAVSUP?

· What is the best solution to handle slow moving, hard to get parts without accumulating dormant stock that will decrease DLA’s purchasing power?

· How can DLA improve material buy-back rates and reduce potentially dormant stock

· How can DLA reduce over-procurement of piece parts and refocus limited funds on required parts

· How can DLA best support customer affordability goals?

· How can Navy and DLA IT systems be more effectively streamlined/ integrated?

· What are the ideal metrics to track to ensure greater alignment between and performance across DLA and COMFRC objectives?

In support of this effort, DLA is seeking a highly qualified and experienced contractor to provide project management expertise, strategic consulting advice, and direct implementation support. The contractor will partner with DLA-A as the primary stakeholder, COMFRC, and other parties/ stakeholders as necessary to enable successful execution of this endeavor. This partner will ensure they are leveraging best practices and lessons learned from both the public and private sector, tailored to DLA-A’s unique operating context.

SECTION 3: TASKS

Task 1: Identify and rank opportunities based on DLA’s business plan and customer’s forward-looking business plans and best practices for industrial support

Map core objectives

· Translate FRC business goals into implications for DLA and support such as, but not limited to cost and material availability.

· Determine/identify methodologies, strategies, processes, procedures to minimize or eliminate material delay, increase material buy-back, and reduce over/under procurement of piece parts.

· Work with FRC and NAVSUP to build a joint scope for the actions required to meet these goals, based on best-in-class support

· Rank opportunities to improve support based on potential costs / benefits to both DLA and the customer

· Make recommendations for improvement, to include at minimum:

· Best support model for parts given interdependencies (Outlines in Task 1) along with each organization’s objectives and existing capabilities, processes, and business models.

· Improvements/ changes to improve IT system alignment between DLA and COMFRC

· Ideal operating model (e.g., roles, responsibilities, governance) between DLA and COMFRC

· Improve TRIAD coordination and methodologies to minimize demand signal variance and improve forecasting and procurement of piece parts in support of the Organic Repair Schedule.

Develop a driver tree identifying root causes of performance shortfalls and provide recommendations for optimal improvement. Driver tree will include, but not be limited to: NAVSUP Induction Forecast Accuracy and COMFRC Repair Bill of Materials/ Replacement Factors, as identified within the DLA/NAVSUP/CNO Performance Based Agreement, with the goal of reducing cost and increasing transparency.

· Identify friction points and scope solutions for DLA to partner with COMFRC to increase teaming and collaboration in order to provide best possible customer support.

· Design and launch agreed-to ‘targeted tests’ for key initiatives, at one Industrial Support Activity

Create a set of key performance metrics and driver trees, connecting optimal DLA business operations to customer’s goals

· Align DLA metrics to COMFRC performance metrics (i.e., top performance in DLA metrics contribute to/ drive top performance in COMFRC metrics)

· Develop driver trees to identify key points of leverage (i.e., leading indicators for key outcome metrics)

Develop roadmap for DLA optimal support

· Layout actions required to achieve DLA and customer’s objectives

· Map out current and to-be roles/ function of current resourcing to key support roles and opportunities to achieve optimal support

Task 2: Pilot process improvements and updated KPIs for one ISA

Launch full pilot program at one ISA and support pilot execution

· Track and monitor pilot tests; adjust as needed

· Assess pilot outcomes, make recommendations on pilots (e.g., deprioritize, scale) based on results and applicability to other customers

· Raise key decisions for DLA leadership

· Assess pilot outcome and make recommendation(s) for further scaling

SECTION 4: QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

In fulfillment of this effort, the Contractor shall provide the deliverables identified in this section. All deliverables shall be submitted to the Contracting Officer’s Representative (COR) for acceptance unless otherwise directed by the Contracting Officer.

Unless otherwise specified, the Government will review draft deliverables and provide comments back to the contractor or approve or disapprove the deliverable(s). The contractor will have a maximum of five (5) working days from the day comments are received to incorporate all changes and submit the final deliverable to the Government. All days identified are intended to be workdays unless otherwise specified.

The format for the individual deliverables will be determined through consultation between the COR and the contractor. The QASP identifies the methods the government will use to measure performance of the service based on PWS. The QASP consists of guidelines for performance surveillance, evaluation, reporting, deficiency notification, and adjustments.

4.1 Performance Requirements Summary

The Government will make objective and subjective assessments of the contractor’s performance to determine whether contract performance is acceptable. The contractor is expected to perform all functions in a professional manner and prepare accurate and timely documentation. Progress will normally be tracked based on the milestone event when the contractor receives a specific tasking. Performance may vary with the complexity of the acquisition and/or technical document. It is expected that the documentation and procedures will comply with all major regulatory and process requirements and agency policies and procedures.

Method of Surveillance: The Government will ensure quality assurance and timeliness of all tasks via COR Inspections. The Government will inspect and evaluate performance of each completed task or deliverable required in the PWS.

Inspection and Acceptance Criteria: Final inspection and acceptance of all work performed, reports and other deliverables will be performed at the place of delivery by the COR. All deliverables will be inspected for content, completeness, accuracy, legibility, and conformance to contract requirements by the COR. At the discretion of the Government, inspection may include validation of information or software using automated tools and/or testing of the deliverables, as specified in the PWS.

The basis for acceptance shall be compliance with the requirements set forth in this PWS, the Contractor's proposal and other terms and conditions of the contract. Deliverable items rejected shall be corrected in accordance with the applicable clauses. Reports and document deliverables will be accepted when all discrepancies, errors or other deficiencies identified in writing by the COR have been corrected to the Government’s satisfaction.

The Contractor shall provide electronic copies of deliverables. Electronic copies shall be delivered via e-mail attachment or other media by mutual agreement of the parties. The electronic copies shall be compatible with the current DLA Microsoft (MS) Office products or other applications as appropriate and mutually agreed to by the parties. The Contractor shall use best commercial practices for formatting deliverables under this contract. If the draft deliverable is adequate, the Government may accept the draft and provide comments for incorporation into the final version. All of the Government's comments to deliverables must either be incorporated in the succeeding version, or the Contractor must demonstrate to the Government's satisfaction why such comments should not be incorporated.

General Acceptance Criteria: General quality measures, as set forth below, will be applied to each work product received from the contractor under the resultant task order. These performance measurements are defined as:

Quality

· Accuracy – Work products shall be accurate in presentation, technical content, and adherence to accepted elements of style.

· Clarity – Work products shall be clear and concise. Any/all diagrams shall be easy to understand and be relevant to the supporting narrative.

· Consistency to Requirements – All work products must satisfy the requirements of this Performance Work Statement.

· Format – Work products shall be submitted in hard copy (where applicable) and in media mutually agreed upon prior to submission. Hard copy formats shall follow any specified Directives or Manuals. All text and diagrammatic files shall be editable by the Government.

Timeliness

· Work products shall be submitted on or before the due dates determined/specified between the task order COR and contractor or submitted in accordance with a later scheduled date determined by the Government.

4.2 Performance Based Service Contract Payments:

The following procedures apply:

a) The contractor shall submit a monthly invoice for 100% monthly amount for the requirement. As part of the COR’s monthly certification process, the COR will indicate on the invoice submitted the amounts authorized for payment based on the performance measures described herein.

b) The determination for payment will be made in accordance with the procedures set forth below.

c) The COR will advise the contractor of what the Contracting Officer’s authorized amount of payment will be for each month. The contractor may direct questions on any withholding of a payment to the Contracting Officer.

Performance Review and Payments: Performance standards and ratings are designed to determine if performance exceeds, meets, or does not meet a given metric and acceptable quality level. The application of these performance ratings or failure of the Government to apply these performance ratings does not waive any of the Government’s rights to damages under this contract. The Performance Standards that will be used in evaluating performance on a monthly basis and in determining the amount of the payment owed to the contractor.

Based on the general acceptance criteria and goals, the contractor will be given a monthly rating by the COR of Good, Fair, Poor, or Unacceptable. Performance Payments will be applied based on these ratings.

a) Good – Performance meets or exceeds contract requirements in terms of timeliness and quality. COR recommends and the contracting officer will make a determination to pay the contract 100% of the invoice amount.

b) Fair – Performance meets contract requirements with only minor issues and the issues do not adversely affect the mission of the Agency. Performance is satisfactory and has been timely. The COR recommends and the contracting officer will make the determination to pay the contractor 90% of the invoice amount

c) Poor – Performance narrowly meets contract requirements and borders on unacceptability in terms of timeliness and/or quality or performance may have an adverse impact on the mission of the Agency. The COR recommends and the contracting officer will make the determination to pay 85% of the invoice amount.

d) Unacceptable – Performance has been at a less than acceptable level in terms of timeliness or quality. Possible issues include, but are not limited to: missed milestones, low quality documents requiring multiple reviews and rewrites, significant or serious complaints submitted by the customers, documents that do not comply with acquisition or policy regulations, or one or more cure notices have been issued. Payment will be withheld pending resolution of cure notice(s). Termination for default or cause may result.

· The performance will be rated each month by the COR and documented on a Monthly Status Report Certification form. These findings will be the basis for the amount paid for that month. The ratings, as described above, will be based on the performance of the contractor on the timeliness and quality of the services provided.

Timeliness:

Note: A deliverable is either on time or not on time.

Quality:

Performance Goals/Acceptable Quality Level:

The contractor is expected to meet the following goals:

a) 100% satisfactory completion of the tasking and meeting timeliness for each specific tasks.

b) An Acceptable quality level is 95% of all tasks /deliverables prepared contain only minor defects or rewrites. 95% are processed within the agreed upon timeframe or milestone(s).

4.3 Deliverables

The Table below identifies the deliverables resulting from the tasks defined in Section 3 Tasks. All completed deliverables shall be forwarded to the COR. Contractor shall use best commercial practices for formatting all deliverables under this task order. Electronic copies of all deliverables shall be sent to the COR via email in Microsoft Office compatible formats.

Status Report: A written status report (in Word format) shall be delivered to the COR that includes information on problems, items to track, and a list of activities and deliverables completed during the preceding period via email to the COR.

Final Report: A written final report (in Word format) shall be delivered to the COR that includes summary f all activities and deliverables completed each task via email to the COR.

TABLE 1: DELIVERABLES

TABLE 2: PERFORMANCE REQUIREMENTS:

Performance Rating

4.4 Contractor Quality Control Plan (QCP)

The contractor shall submit a QCP within 10-business days of contract start date to Contracting Officer Representative (COR). This plan shall describe the contractor’s methodology of compliance with the Deliverables and Performance Requirements Summary outlined above. The COR will notify the contractor of concurrence or required modifications to the QCP within 10 business days of receipt. The contractor shall make appropriate modifications within 5-business days of the COR’s notification and provide a revised QCP within 5-business days.

4.5 PERFORMANCE REQUIREMENTS

· The Contractor shall provide sufficient management to ensure that these tasks are performed efficiently, accurately, on time, and in compliance with the requirements of this document. Specifically, the Contractor shall designate a single manager to oversee these tasks and supervise staff assigned to these tasks.

· In order to ensure a smooth and orderly startup of this contract, it is essential that all personnel specified in the Contractor's proposal be available on the effective start date of the contract.

· The contractor is expected to minimize employee turnover with respect to personnel performing under this Performance Work Statement. The Contractor shall not remove or replace any personnel designated as personnel, without the prior written notification and approval by the Contracting Officer. Written notification of the pending substitution shall be submitted to the Contracting Officer no later than (10) calendar days in advance of any proposed substitution and shall include a resume and justification of the proposed substitution(s) in sufficient detail to permit evaluation of the impact on contract performance. The Government will review the resume(s) and justification to ensure compliance with this clause and other requirements contained in this Performance Work Statement. Any replacement personnel proposed shall meet the qualification stated in the PWS.

· When working at DLA locations, or other Government locations, the contractor shall work the duty hours of that location. The normal Government work hours are between 0630 and 1730 hours local time, generally 8 hours per day, Monday through Friday, exclusive of Federal holidays.

· This contract is a “non-personal services contract” as defined in FAR 37.101. It is, therefore, understood and agreed that the contractor and/or the contractor’s employees: (1) shall perform the services specified herein as independent contractors, not as employees of the Government; (2) shall be responsible for their own management and administration of work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract; (3) shall be free from supervision or control by any Government employee with respect to the manner or method of performance of the services specified; but (4) shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract requirements.

· The Contractor will not employ any person whose employment will violate the requirements of DOD5500.7, Joint Ethics Regulation.

· All Contractor personnel shall observe local policy and procedures provided by the Office of Information Resources governing the use of computer equipment and passwords. Violations of local policy shall include password sharing, performing personal work, file access violations or browsing files outside the scope of the contract. The Contracting Officer shall adjudicate each case and his/her decision shall be final.

SECTION 5: Personnel Requirements

Resumes and required certifications should be submitted for all personnel who will be directly involved in the PWS Requirements.

Key Personnel Labor Categories anticipated for this Tasking are:

Senior Consultant: Master’s degree with at least 5 years of experience Consultant: Master’s degree with at least 4 years of experience Analyst: Bachelor’s degree with at least 1 year of experience

SECTION 6: SECURITY

6.1 Access to Classified and Sensitive Information

The provisions listed below apply to the Prime Contractor and any subcontractors the Prime Contractor may employ during the course of this contract.

This Project is categorized as unclassified.

Personnel security investigations conducted for access to classified information will be conducted by the contractor company Facility Security Officer (FSO).

6.2 IT Level Investigation Requirements

Contractor personnel, who perform work on sensitive IT systems or applications will be required to obtain and maintain the appropriate investigation and adjudication or suitability determination commensurate with the information contained within the application or system. Contractor personnel will be assigned to positions which are designated at one of three levels (IT-I, IT-II, IT-III) based on the actions or tasks to be performed. The Contractor shall assure that individuals assigned to the positions of this task order, as determined by the Government, have obtained the proper eligibility as required by DODI 5200.2. The table below defines the labor categories within the contract and the IT-Level position category assigned to each. Note that IT-Level position category designation does not imply or convey access to classified information. Instructions for access to classified information, if necessary, will be included on the DD Form 254 attached to this contract.

DLA requires that all Contractor personnel, assigned to this program shall have attained a favorable outcome to the designated IT investigative requirement assigned to each labor classification and be available to initiate work immediately upon delivery order award. IT-Level position categories are designated based on access to government networks and IT systems and may exceed classified access requirements for this contract.

For IT-I, IT–II, and IT-III positions, the required investigation shall be completed, or interim access granted for individuals assigned to sensitive duties. The provisions outlined above apply to the prime contractor and any subcontractors the prime contractor may employ during the course of this contract. In lieu of the correct investigations being completed when contract employees start, a waiver may be submitted if no issues exist within the OPM e-QIP Questionnaire for Public Trust Positions. The Contractor shall have the OPM e-QIP forms filled out, with any other requirements (fingerprints taken and, if required, an OF306), and reviewed by DLA Intelligence before officially hiring any Contractor employee into IT positions. Foreign Nationals are only eligible to perform non-sensitive duties and will not be investigated by the US Government.

DLA retains the right to request removal of Contractor personnel, regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government. The reason for removal shall be documented in writing by the Contracting Officer. When and if such removal occurs, the Contractor shall within a two to four-week timeframe, assign qualified personnel to vacancy(s) thus created regardless of whether the individual was in a key- or non-key personnel position. Current personnel security investigations conducted for access to classified information may satisfy investigation requirements for IT-Level position investigations. All other IT-Level position investigations will be performed by the DLA Personnel Security Office.

6.3 Software

The Contractor shall observe all copyright agreements and shall be held liable for any infringement of copyrighted software licensing agreements and shall compensate the appropriate contractor for each instance of copyright violation. In the interest of protecting Government systems from computer viruses, the Contractor shall not use public domain software nor shall Contractor personnel download software from public bulletin boards. The Contractor shall use only COTS, Contractor-developed, or Government-furnished software in performance of this statement of work. The Contractor shall use the Microsoft Office suite of software for preparation of all documentation required in the delivery order. Should the introduction of a computer virus or malicious destruction of computer software, stored information, or hardware result from the use of public domain software or from software taken from a public bulletin board, the Contractor shall be required to repair the damage at no expense to the Government and without impact on delivery schedules or daily operation.

6.4 Data Use, Disclosure of Information and Handling of Sensitive Information (including Personally Identifiable Information)

The contractor will maintain, transmit, retain in strictest confidence, and prevent the unauthorized duplication, use, and disclosure of information. The contractor will provide information only to employees, Contractors, and subcontractors having a need to know such information in the performance of their duties for this project.

Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. Contractor personnel will be required to sign a non-disclosure statement.

If proprietary information is provided to the contractor for use in performance or administration of this effort, the contractor may not use such information for any other purpose except with the written permission of the Contracting Officer. If the contractor is uncertain about the availability or proposed use of information provided for the performance or administration, then the contractor will consult with the COR regarding use of that information for other purposes.

The contractor agrees to assume responsibility for protecting the confidentiality of Government records which are not public information. Each employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

Performance of this effort may require the contractor to access and use data and information proprietary to a government agency or Government Contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others.

Contractor and contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The contractor will not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner that provides for greater rights to the contractor.

All data received, processed, evaluated, loaded, and/or created as a result of a task order shall remain the sole property of the Government unless specific exception is granted by the Contracting Officer.

Contractor and contractor personnel shall sign a Non-Disclosure Agreement prior to commencing work on the contract.

6.5 Government Furnished Equipment/Government Furnished Information

The Government will not provide computer hardware / GFE to assigned contractor personnel working under this requirement. Contractor personnel shall use Contractor Furnished Equipment (CFE) for all off-site and on-site work performed. Contractor personnel will not receive Enterprise Help Desk (EHD) support for CFE either. Contractors should go to https://www.dla.mil/RemoteVDI/ to access the DLA network for additional instructions on remote connectivity.

SECTION 7: TRAVEL

The contractor may be required by the government to perform CONUS travel in performance of the resulting task order. Travel in support of a task order will be performed on a cost-reimbursable basis. Travel reimbursement will be in accordance with the FAR 31.205-46. When required, the most reasonable means of ground transportation (i.e., taxi, bus, car rental) shall also be used. All contractor travel must be pre-approved by the Contracting Officer Representative (COR) prior to travel. Following COR conditional approval, the contractor shall prepare a travel estimate in accordance with FAR 31.205-46 and submit the estimate via email to the COR for final approval. On occasion, short duration (1-5 days) site visits may be required as authorized by the Government. All travel related expenses (per diem, airfare, transportation etc.) will be reimbursed to the Contractor in accordance with FAR 31.205-46. The Contractor is required to submit travel receipts for reimbursement as outlined by the FAR 31.205-46.

Contractor shall submit copies of expense reports and receipts with monthly invoices for payment. Upon completion of the travel, Contractors will provide a written trip report in Word format to the COR as supporting documentation to validate the reimbursable costs.

The government shall establish a not to exceed value for travel under each resulting task order, and reimbursement for travel will be limited to this amount unless an exception is approved by the Contracting Officer.

The Government anticipates that performance of this order may require travel as estimated below. Travel shall be on a cost-reimbursable basis. All travel shall be approved in advance in writing, to include email, fax, etc., by the COR. The Contractor must submit a proper travel estimate to the COR for approval prior to all travel. Any travel not pre-approved is solely at the risk of the contractor.

A Travel CLIN with a not to exceed amount of around $10,000 per task with total of $20,000 for the contract.

SECTION 8: PLACE OF PERFORMANCE

The primary place of performance will be at the contractor’s place of performance and/or Off-Site. Personnel shall be available to occasional support meetings at DLA Aviation, Richmond, VA or other places as required.

SECTION 9: PERIOD OF PERFORMANCE

The Period of Performance (POP) may be up to ten (10) months. Specifically, four (4) months for the Task 1 and six (6) months for the Task 2.

SECTION 10: INVOICING AND PAYMENT SCHEDULE

The Contractor shall invoice in accordance with agreed upon schedule based on deliverables due dates.

Travel charges, if any, must contain location and dates, and items must be identified by subject; e.g. meals, rental car, and airfare. The invoice should include the specific line items performed on and accepted, and associated performance payments being invoiced for the month. Other invoice requirements are set forth in FAR 52.232-25 and DFARS 252.232-7003.

Contractor shall use the program Wide Area WorkFlow-Receipt and Acceptance (WAWF-RA) for Memo of Shipments (MS). WAWF-RA is a web-enabled application that allows contractors to create and send electronic MS receiving reports and/or invoices to government inspectors/acceptors for approval, thereby eliminating paper distribution of MS.

Within seven days of the receipt of the invoice, the COR will review for accuracy, verifying services, supplies, and travel. Inaccurate invoices will be returned to the contractor within seven days for correction.

SECTION 11: POINTS OF CONTACT

Contracting Officer Representative (COR): to be determined at time of award

SECTION 12: CONTRACTOR ALTERNATE WORKSITE AUTHORIZATION

The contractor may be authorized to work at an alternate worksite pending prior authorization from either the COR or Contracting Officer. Each alternate worksite effort will be for a definitive period of time as agreed upon by both parties. Working at an alternate worksite shall only be authorized if the COR or Contracting Officer can adequately determine that the following conditions exist for the contractor:

a. There must be a predefined need, in keeping with the organization’s mission, for the contractor to work at an alternate worksite.

b. The existing task order performance outcomes/metrics and delivery requirements remain in effect during performance at the alternate worksite

c. In case of inclement weather or Federal Government closure contractors may be authorized to perform tasks from their alternate work site.

d. If the contractor needs remote access to DLA or DOD networks, systems, applications, or databases, the contractor will establish remote access through the DLA approved remote access at https://www.dla.mil/RemoteVDI/ using Contractor Furnished Equipment (CFE) or Personal Equipment (PE). The performance outcomes/metrics and delivery requirements remain in effect along with security and other requirements during performance at the alternate worksite.

12.1 CONTRACTOR CONTINUITY OF OPERATIONS PLAN (COOP) ALTERNATE WORKSITE AUTHORIZATION

The contractor may be authorized to perform at a Contractor alternate worksite, upon declaration of a COOP situation by the Director of the Defense Logistics Agency.

a. Alternate worksites may be authorized, upon declaration of a COOP situation by the DLA Director. An alternate worksite can be a contractor facility, personal residence, a telecommuting center, or a non-public place. A telecommuting center is a geographically convenient office setting established as an alternate to an employee's main office, residence, or non-public location.

b. Regardless of work location, all terms and conditions, including security requirements and labor laws, remain in effect.

c. Unless Mission Essential Functions are specifically detailed in the individual PWS requirements the services are not considered mission essential.

12.2 CONTRACTOR ALTERNATE WORKSITE REMOTE ACCESS REQUIREMENTS

a. The contractor will ensure that all CFE/PE (hardware and software) required for remote access to DLA networks, systems, applications, and databases meet the minimal configuration requirements set forth in the DLA Virtual Desktop Guide. The guide can be obtain from your COR or at the following URL https://remote.dla.mil/help/VirtualDesktopInfrastructureUserGuide.pdf.

b. CFE/PE equipment is strictly prohibited from connecting to the DLA Virtual Private Network.

c. All liability for issues and troubleshooting CFE/PE is the responsibility of the equipment owner. The DLA Enterprise Help Desk will not provide support for issues with hardware/software not provided by DLA, including but not limited to CFE/PE hardware, non-DLA networks (e.g., home routers, public hot spots), and non-DLA software compatibility issues with Citrix.

d. DLA Enterprise Help Desk resources will support troubleshooting issues that are not related to the CFE/PE hardware/software, including but not limited to accounts, DLA applications, and server-side issues.

e. CFE/PE’s running on Windows 7, Windows 8/8.1, or Windows 10 can be used to access the Virtual Desktop. Use the Virtual Desktop Guide for additional guidance.

f. It’s recommended that the CFE/PE equipment minimally install:

1) CFE/PE utilize the applicable Security Technical Implementation Guides (STIGs) / checklists located at https://iase.disa.mil/stigs/Pages/index.aspx for system operating system. Anti-virus, Anti-Spyware, and Host Based Intrusion Prevention software be installed, and the software be updated on a daily basis (i.e. software revisions, virus definitions). That the Host Based Intrusion Prevention Software firewall be configured to permit traffic by exception only and dropping all other traffic.

2) CFE/PE computers be scanned with the appropriate vulnerability scanner at a minimum of every 15 days and remediate vulnerability findings. Ensure contractor employees possess a current Government issued Common Access Card (CAC) and install Government approved CAC readers and middleware.

g. The Government is not responsible for any costs associated with meeting the above requirements.

SECTION 13: COMMON ACCESS CARD (CAC)

DLAM 1000.13

APPENDIX 1 TO ENCLOSURE 3: CONTRACTOR INSTRUCTIONS

Performance under this contract may require the contractor to obtain a Common Access Card (CAC). If CACs are issued under this contract, the contractor will complete and comply with the following steps to obtain, control, and turn-in Government-issued CACs, as well as establish procedures to control and account for contractor CACs at all times. This process is only for the issuance and accountability of CACs. Contractors may be required to provide additional forms and follow additional procedures for other forms of access and/or background/security checks depending on local site/installation requirements.

Common Access Card (CAC) Procedures

1. The contractor has each contractor employee requiring a CAC complete DLAH Form 1728 in accordance with Enclosure 3; 2a. Note: Contractors do not complete blocks 11, 14, 15.a. or 15.b.; these are completed by the COR.

2. The contractor hand carries the DLAH 1728 form(s) or sends via secure mail, or encrypted email to (NOTE: The contractor may forward these forms individually or as a group to):

a. The Contracting Officer’s Representative (COR) for the contract if a COR was designated.

b. The Contracting Officer (KO) for the contract if no COR was designated.

3. Each contractor employee must verify their account information upon receipt of an email from the Government containing a username and password for the Trusted Associate Sponsorship System (TASS). The web link for TASS is included in the email.

4. Each contractor employee will receive an email via TASS when their account has been approved. The email will notify the employee to obtain a government-issued CAC from the nearest Real-Time Automated Personnel Identification System (RAPIDS) office. The email will also provide a link that identifies the locations of RAPIDS offices.

5. Each contractor employee will obtain their issued CAC from the RAPIDS office.

6. The contractor, within one business day of issuance, provides written notice via email to the COR (or the KO, if no COR was designated) for each contractor CAC issued identifying the contractor employee’s name, the date of issuance, and the date of expiration of the CAC. This notification may be made individually for each contractor employee or together for a group of contractor employees. Note: This requirement is not applicable when the same is person is performing both COR and TA roles.

7. The contractor always establishes procedures to control and account for Government- issued contractor CACs - to include the following:

a. Ensure contractor CACs issued for this contract are only used for the purpose of performing under this contract.

b. Ensure contractor CACs are secured in a manner that precludes unauthorized use and that recognizes the CAC is the property of the U.S. Government.

c. Ensure contractor employees do not abuse or place holes in their CACs.

d. Ensure contractor employees do not display their CACs in public.

8. If a contractor CAC is lost or stolen:

a. The contractor employee will immediately notify the contractor that the contractor CAC has been lost or stolen.

b. The contractor will immediately notify the COR (or the KO, if no COR was designated), detailing the circumstances regarding the lost or stolen contractor CAC, as follows:

(1) Face-to-face, followed within one business day by a written notice via email, or

(2) In writing, via email, or

(3) By telephone, followed within one business day by a written notice via email.

c. The contractor will report the lost or stolen CAC card to the local DLA Police/host installation police, who will provide the contractor a police report. If there are no local DLA Police/host installation police, or no police report is provided, the contractor will provide information to the COR/KO, as applicable, detailing the circumstances of how the CAC was lost or stolen. The COR/KO will provide a memorandum for the contractor employee to support issuance of new CAC.

d. The contractor has the contractor employee bring the report/memorandum to the nearest RAPIDS office. If the CAC can be reissued within 24 hours, bring the report/memorandum to the nearest CAC office for reissue. If the CAC cannot be reissued in 24 hours, follow the steps for a new CAC, beginning at Step 1.

9. If the expiration date for a contractor CAC is before the completion of the contract and the contractor employee is to continue working under the contract and still requires a CAC, the contractor:

a. Notifies the COR as follows:

(1) Face-to-face, followed within one business day by a written notice via email, or

(2) In writing, via email, or

(3) By telephone, followed within one business day by a written notice via email.

b. No less than 10 business days before the current CAC’s expiration date, completes and complies with the steps above beginning with Step 2 for issuance of a new contractor CAC for the employee.

c. Brings the expiring CAC to the RAPIDS office for turn-in and receives new CAC.

d. Notifies the COR once a new CAC has been issued.

10. The contractor/contractor employee turns in any found CACs immediately, via hand carry, to the nearest Federal law enforcement office.

11. The contractor immediately collects all contractor CAC(s) from the contractor employee(s) at:

a. Contract completion or termination

b. Termination/Reassignment of an employee (this includes any reason the employee is no longer working for the contractor under the contract or otherwise no longer requires a CAC).

12. For contract completion or termination – within one business day after collecting the contractor CAC(s), arranges for turn-in via one of the below methods:

a. The contractor:

(1) If the COR/KO is co-located or near enough that in-person transfer of CACs can be arranged, the contractor:

(a) Arranges to meet the COR (or the KO, if no COR was designated) to turn-in the collected contractor CAC(s).

(b) Hand-carries all collected contractor CACs for turn-in to meet the COR (or the KO, if no COR was designated).

(c) Completes and signs the Government-Issued Contractor CAC Turn-In Receipt with the COR (or the KO if no COR was designated). The contractor is provided a copy of the receipt.

(2) If in-person transfer of CAC cannot be arranged, the contractor:

(a) Sends, via certified mail, the CACs to the COR/KO. The contractor includes in the package the Government-Issued Contractor CAC Turn-In Receipt, with signed acknowledgement of contractor turn-in.

(b) Notifies COR/KO that CACs have been sent via certified mail.

(c) Receives a completed copy of the receipt from the COR/KO once the COR/KO has received the CACs.

13. For termination/reassignment of an employee:

a. Immediately notifies the COR (or the KO, if no COR was designated) that the employee is no longer working for the contractor under the contract or otherwise no longer requires a CAC, as follows:

(1) Face-to-face, followed within one business day by a written notice via email, or

(2) In writing, via email, or

(3) By telephone, followed within one business day by…