PWS Dental Prosthesis.pdf

Performance Work Statement Dental Prostheses

1.0. Introduction.

1.1. The Government requires Dental Prostheses including fixed & removable prosthodontics in support of the Bay Pines VA Medical Center (BPVAMC), Dental Service

2.0. Description/ Scope / Objective.

2.1. This contract is to provide full dental prostheses to the Bay Pines VA Medical Center’s Dental Clinics.

Contractor shall provide all labor, equipment, tools, material, travel, and other expertise necessary to perform the work as defined in this Performance Work Statement (PWS). The contractor must have a driver for pickup mods and delivery of completed prosthesis, shipment of orders and deliveries is not allowed.

3.0. Applicable Documents.

3.1. The following laws, regulations, policies, and procedures in effect on date of contract issuance and all subsequent changes or updates apply:

FAR Federal Acquisition Regulation VAAR Veterans Administration Acquisition Regulation NADA National Association of Dental Laboratories Trubyte Bioblend/VITA 3D

Trubyte Bioblend and with IPN shade guides by Trubyte Bioform and the VITA 3D tooth shade guide

Organization for Standardization Certification (ISO 9001/CE)

High quality materials shall be utilized thereof.

VHA HANDBOOK 1130.01 Veterans’ Health Administration Dental Program Federal (includes VA), State, Local, Industry, Any Legal Doctrine/Permit/Code

Performance shall adhere to any and all legal, code, policy, procedure, standard and any applicable doctrine related to services IAW any and all: Federal, State, Local, Industry or otherwise doctrine therein.

3.2. Glossary. Acronyms used in this PWS are listed below for easy reference:

ADA American Dental Association Biomed Biomedical Service COR Contracting Officer’s Representative CO Contracting Officer FAR Federal Acquisition Regulation BPVAMC Bay Pines Veteran Affairs Medical Center PCO Primary Contracting Officer AQL Acceptable Quality Level

4.0. Performance Requirements.

4.1. The contractor shall provide dental prostheses inclusive of any services/repairs/shipping for the proper intended use of each item for full item performance.

4.2. Included herein are:

a. Complete dentures (including custom trays, bite rims, set-up, process and finish)

b. Cast partial dentures (including frameworks, set-up, process and finish)

c. All acrylic partial dentures and flexible acrylic partial dentures (including those which require wrought wire clasps, with set-up, process and finish)

d. Complete and partial denture repair

e. Complete and partial denture relines and rebases

f. Thermoplastic mouth guards

g. Traditional acrylic night guards

h. Porcelain fused to metal crowns and bridges

i. All gold crowns and bridges

j. All ceramic crowns and bridges

k. Processed provisional crowns and bridges

l. Diagnostic wax-up and design services for removable and fixed prosthodontics

m. Prefabricated and custom abutments for implants

n. Implant supported crowns and bridges

p. Precision cast retentive bars

q. Precision and semi-precision attachments

r. Cast gold post and cores

4.3. All items shall be disinfected before the product is to be returned to the Government. The contractor shall provide a thorough infection control process for all incoming and outgoing cases.

4.4 The contractor shall provide items that meet the esthetic and functional requirements of the patient. The contractor shall be familiar with the IPN teeth mold charts by Trubyte Bioblend and with IPN shade guides by Trubyte Bioform and the VITA 3D Tooth shade guide. High quality materials shall be utilized from the International Organization for Standardization Certification (ISO 9001/CE) registered companies. The contractor shall use procedures, techniques and current technology which are considered to be the standards in the industry. The contractor shall identify all items to include specific type of metal used for each item at the time of delivery. All items shall meet the patient’s natural esthetics and superior fit with minimal chair time. The contractor's laboratory shall use procedures, techniques and current technologies which are consistent with standards of practices in this industry.

The services to be performed by the contractor shall be performed in accordance with dental laboratories industry's standards practice and the National Association of Dental Laboratories (NADL) or similar certification or accreditation body.

4.5. The contractor shall offer at no additional cost to the VA, professional case consultation, responsive and knowledgeable customer service. The contractor shall provide professional case consultation, responsive and knowledgeable customer support representatives, computerized tracking, and personalized shipping and delivery services. The Contractor agrees to be responsible for any and all claims, damages, actions, or proceedings resulting from or arising out of any and all injuries to persons, including death or damage to property caused in whole or in part, by the negligent acts or omissions of its officers, and its employees in the performance of this Agreement to the extent permitted by applicable and controlling law.

4.6 The Government without any request to the contractor may at any time conduct an inspection of the contractor's facilities. The Contractor will permit on site visits by the Government to assure compliance with contract requirements.

4.7. The contractor must have a driver for pickup mods and delivery of completed prosthesis. Failure by the contractor to deliver the ordered prostheses on an expedited basis, or otherwise fulfill the agreed upon requirements shall constitute an event of default, and the CO may undertake possible action.

Shipment of orders and deliveries is not allowed.

5.0. Performance Location and Hours.

5.1. Primary place of performance is at the contractor’s facility. The contractor shall have the following personnel on staff at a minimum:

- Driver for pickup mods and delivery of completed prosthesis

- Dental laboratory technicians

- One (1) certified dental technician for every ten (10) lab technicians

5.2. Government normal duty hours are from 0800-1600, Monday through Friday, excluding Federal holidays. Contractor access will be provided during this time period.

6.0. Deliverables.

6.1. Impressions, teeth, prescriptions, finished product, and any other items or correspondence related to the proper intended use of all items shall be coordinated for exchange with the Government.

Under normal circumstances, the contractor shall deliver items ordered under this contract no later than eight (8) working days, after receipt at contractor's facility. All Porcelain fused to metal, Bio 3000, Frame Only Partials, Frame with Bite Block, and full Denture Complete procedures shall be completed within five (5) working days. All Frame with Setup procedures will be completed within seven (7) working days of pickup. All Frame with Setup and Finish shall be completed within eight (8) working days after receipt at contractor’s facility. All Full Cast and Crown, Inlay/Onlay, Post and Core, Metal Try-In, Teeth Set in Was, Process and Finish, and Nightguard work shall be completed no later than three (3) working days after receipt at contractor’s facility. All Bisque Bake Try-In shall be completed within four (4) days of receipt at contractor’s facility. All Soft Reline shall be completed within two (2) working days of receipt at contractor’s facility and Reline completed within one (1) day of receipt at contractor’s facility.

Completed work shall be returned within twenty-four (24) hours of completion thereof and daily deliveries shall be completed during normal duty hours back to the location from which it was received from the Government. Should the nature of the procedure require more time to complete; the contractor shall contact the Government within two (2) hours of receipt of the items.

6.2. In the event the Government desires expedited delivery, the ordering activity shall contact the contractor and inquire into the feasibility of obtaining this condition. The contractor shall respond within twenty (24) hours of the request. An expedited delivery date shall be mutually agreed upon. Any additional costs incurred by the contractor for meeting this requirement shall be negotiated in accordance with clause 52.212-4, Contract Terms and Conditions—Commercial Items.

6.4. The contractor shall pick up any and all items upon request by the Government. Dental Service personnel are authorized to place calls to initiate pickup and delivery of dental prosthesis.

6.5. Under the performance of this contract any and all rights of data, reports, publications, correspondences, or rights for any copyright or publication or intent thereof and of any-kind remains the full sole property of the Government. Upon request the contractor shall relinquish and submit them to the Government.

7.0. Contractor Personnel and Management.

7.1. All information generated in performance of this contract becomes property of the Government and must be surrendered upon request and/or completion of the contract. The Contractor must protect against the destruction and/or misplacement of all information produced under this contract, unless directed under local policy to destroy. This includes both hard and soft copies of data.

7.2. The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the COR.

8.0. PERFORMANCE STANDARDS AND QUALITY MEASUREMENT

8.1. Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The Quality Assurance Surveillance Plan (QASP) method of surveillance will be by random inspection.

8.2 The QASP and its performance objectives are as follows:

PWS

Para.

Performance Objective

Performance Standard

Acceptable Quality Level

Surveillance Method

Compliance

4.1 4.2 6.1

Contractor shall provide laboratory support including fixed and removable Prosthodontic laboratory work.

Contractor must complete denture steps or finish product within 7 working days.

Completion 98% of the time within timeframe.

98% completed and with use of highquality raw materials purchase from ISO

9001/CE

Random inspection of invoices conducted by the COR and/or customer comment.

Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL.

The Contractor will have five workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance does not comply with PWS, the PCO will be notified, the performance record will be documented, and PCO may pursue contract action including dismissal of contract

4.1 5.1 6.1 6.2

The contractor is readily available for service requests

Within one business day of service request.

98% Responsive to service request.

Random inspection conducted by the COR and/or customer feedback.

Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL.

The Contractor will have five workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance does not comply with PWS, the PCO will be notified, the performance record will be documented, and PCO may pursue contract action including dismissal of contract.