PWS-DC Track Integration-Final.docx

PERFORMANCE WORK STATEMENT (PWS)

KPRS DREN Sunbird dcTrack ServiceNow CMDB Integration

1.0 GENERAL: This is a non-personnel services contract to provide Defense Research Engineering Network (DREN) Sunbird dcTrack Configuration Management Database ServiceNow (CMDB) Integration. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform DREN Sunbird dcTrack ServiceNow CMDB Integration as defined in this Performance Work Statement, except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Air Force Research Laboratory (AFRL) Kirtland Air Force Base Phillips Research Site (KPRS) DREN system, utilizes Sunbird dcTrack software for Special Purpose Processing Node (SPPN) Information Management (IM). This provides live oversight to inventory, environmental, and change management information for evaluation, monitoring, troubleshooting, and other IM requirements. ServiceNow provides a CMDB backend that allows information to be used in service tickets, projects, and other change management features. Currently the process to move the information already within the existing ServiceNow CMDB to dcTrack is a manual input process. The requested service will allow for automated integration and process from the ServiceNow CMDB to dcTrack.

1.3 Objectives: 1. Provide Remote Integration of existing KPRS ServiceNow CMDB to existing KPRS dcTrack software. 2. Provide reach back support for KPRS DREN personnel for configuration and installation of contractor provided integration files.

1.4 Scope: KPRS DREN is requesting integration services between our existing dcTrack and ServiceNow environments. Services include mapping existing KPRS ServiceNow CMDB fields within KPRS to the KPRS DREN dcTrack installation providing reach back support to complete the installation of any necessary files. The contractor shall accomplish full integration of all existing KPRS ServiceNow CMDB fields related to dcTrack.

1.5 Period of Performance: The period of performance shall be for one year from contractor award.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which one assures oneself that one’s work complies with the requirement of the contract. The QCP shall be delivered within 30 days after contract award. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.3 Recognized Holidays: The contractor is not required to perform services on federally recognized holidays:

Independence Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business between the hours of 0800-1600 MST Monday through Friday, except Federal holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed remotely at the contractor facility.

1.6.7 Security Requirements: N/A

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.6.7.2 Key Control: N/A

1.6.7.3 Lock Combinations: N/A

1.6.8 Special Qualifications: N/A

1.6.9 Data Rights: The Government has unlimited rights to all documents and material produced under this contract. All documents and materials, produced under this contract shall be Government owned and are the property of the Government.

GOVERNMENT PROVIDED EQUIPMENT, AND SERVICES

2.0 GOVERNMENT FURNISHED ITEMS AND SERVICES:

2.1. Services: The Government will provide onsite installation of contractor provided configuration and integration files to dcTrack

2.2 Facilities: N/A

2.3 Utilities: N/A

2.4 Equipment: N/A

2.5 Materials: The Government will provide existing ServiceNow CMDB fields and correlated map to dcTrack fields.

CONTRACTOR FURNISHED ITEMS AND SERVICES

3.0 CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 2 of this PWS.

3.2 Secret Facility Clearance: N/A

3.3 Materials: The contractor shall provide necessary materials required to perform work under this contract that are not listed under Section 2 of this PWS.

3.4. Equipment: The contractor shall provide necessary equipment required to perform work under this contract that are not listed under Section 2 of this PWS.

PERFORMANCE OBJECTIVES

4.0. Performance Objectives:

4.1. Basic Services. The contractor shall provide services to provide remote integration of existing KPRS ServiceNow CMDB to existing KPRS dcTrack software. Also to provide reach back support for KPRS DREN personnel for configuration and installation of contractor provided integration files.

4.2. Remote Integration: The contractor shall provide remote integration of existing KPRS ServiceNow CMDB to existing KPRS dcTrack software. This includes planning, data mapping, XML integration file programming, and verifications/testing of the integration.

4.3 Reach back support: The contractor shall provide reach back support via email within 1 business day. Support to be provided will be any information as necessary to KPRS DREN personnel in order to provide the correct mapping information, install contractor provided installation files, and troubleshoot any ServiceNow or dcTrack installation or integration errors. Support may also include dcTrack specific database configuration management to streamline integration of existing and future dcTrack fields into the ServiceNow CMDB.

APPLICABLE PUBLICATIONS

5.0. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

5.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

ATTACHMENT/TECHNICAL EXHIBIT LISTING

6.0 Attachment/Technical Exhibit List:

6.1 Attachment 1/Technical Exhibit - Estimated Workload Data

TECHNICAL EXHIBIT 1

ESTIMATED WORKLOAD DATA

ITEM

NAME

ESTIMATED QUANTITY