PWS correction 3.docx

US Department of Agriculture (USDA)

Performance Work Statement

Contents

Project Title Bearlodge Ranger District Janitorial Contract

General Information

1.0 Background and Purpose

The intent and purpose of this contract is to provide janitorial services in accordance with standard industry practices and the specifications contained herein. The property is located at the Bear Lodge District Office, Black Hills National Forest, 101 S. 21st Street, Sundance, Wyoming 82729.

The main office contains approximately 6,350 square feet of floor area plus another 850 square feet to be cleaned in the shop. In main office, approximately 5,150 square feet are carpeted and approximately 1,200 square feet are tile or linoleum. In the shop, there is approximately 465 square feet of rug that covers the office area floor, and 385 square feet of linoleum/tile within the hallway and bathrooms.

The Contractor shall furnish all supplies, material, tools, equipment, Commercial Vacuum Cleaner (except those designated as Government-furnished), labor, transportation, supervision, and incidentals necessary to perform required janitorial services at Bear Lodge Ranger District administration building and shop buildings in accordance with provisions herein.

2.0 Definitions

Define any acronyms being used; provide both the acronym and the words represented by the acronym. Explain any special terms or phrases used.

ACCEPTABLE QUALITY LEVEL (AQL). The maximum allowable deviation from perfect performance that may occur before the Government will invoke payment deduction. An AQL does not allow a contractor knowingly to offer defective service, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

CONTRACTING OFFICER (CO) – A Government personnel with the authority to bind the government in a contract.

CONTRACTING OFFICER’S REPRESENTATIVE (COR). A Government person appointed by the contracting officer to help the contracting officer with contract administration and surveillance.

CUSTOMER FEEDBACK – Customer feedback is firsthand information from the actual users of the service.

GOVERNMENT INSPECTOR. A Government person responsible for surveillance of contractor performance.

PERFORMANCE REQUIREMENTS SUMMARY (PRS). Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

QUALITY ASSURANCE. Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods the Government will use to perform surveillance of the contractor.

QUALITY CONTROL. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

QUALITY CONTROL PLAN (QCP) – A quality control plan is a plan developed by the contractor for its internal use to ensure that it performs and delivers high-quality service.

RANDOM SAMPLING. A sampling method in which each service output in a unit has an equal chance of being selected.

Contractor Requirements

3.0 Technical Requirements / Tasks

Janitorial Service - Main Office and Shop

1. Services Performed Weekly (Tuesday) - Bid Item #001

a. Bathrooms (Main office and Shop)

· Empty all wastebaskets and sanitary napkin holders. Replace plastic liners in wastebaskets as needed.

· Clean and disinfect all surfaces including sinks, counters, toilet bowls, toilet seats, urinals, showers (located in shop), etc.

· Replace the urinal screen/pad every 4 weeks

· Sweep and wet mop floors ensuring no dirt buildup or stains remain.

· Damp wipe and polish mirrors, shelving, dispensers and chrome fixtures.

· Service soap, toilet paper and towel dispensers

· Replace burned out light bulbs

· Dust the partitions to remove buildup associated with paper products and remove cobwebs.

b. Lobby

· Vacuum all carpeted areas, including edges. Pick up any paper, staples, rocks or other debris on carpet.

· Empty all wastebaskets. Replace plastic liners in wastebaskets as needed.

· Wash inside and outside of all glass surfaces on entrance doors. Remove dust and soil from metal frames surrounding entrance door glass.

· Replace burned out light bulbs.

· Sweep and mop hard floors.

· Dust surfaces and remove cobwebs.

c. Offices

· Empty all wastebaskets. Replace plastic liners in wastebaskets as needed.

· Spot vacuum all carpeted areas. Pick up any paper, staples, rocks or other debris on carpet.

· Clean tabletops in conference room.

· Replace burned out light bulbs.

· Dust surfaces and remove cobwebs.

d. Hallways

· Wash and sanitize drinking fountain.

· Vacuum all carpeted areas, including edges. Pick up any paper, staples, rocks or other debris on carpet.

· Replace burned out light bulbs, including exit lights.

· Dust surfaces and remove cobwebs.

e. Shop (Office Space, Bathrooms/Showers, Entryway)

· Wash and sanitize drinking fountain.

· Sweep and wet mop floors

· Vacuum all carpeted areas, including edges. Pick up any paper, staples, rocks or other debris on carpet.

· Replace burned out light bulbs.

· Empty all wastebaskets. Replace plastic liners in waste baskets as needed

· Dust surfaces and remove cobwebs.

f. Break Room

· Sweep floors and damp mop as required to remove dirt that remains stuck to the floor surface and cannot be removed by sweeping.

· Clean sinks, countertops, and tabletops.

· Spot clean all other surfaces as needed, dust surfaces, and remove cobwebs.

· Empty waste receptacles. Remove paper, trash, and spills.

· Empty Recycle bins to outside recycle containers when full.

g. Outside

· Replace burned out light bulbs.

· Clean and empty ash trays (front and back door) removing butts and accumulated ash.

h. Notify COR of maintenance problems or building repairs that are observed.

2. Services Performed Semi-Annually - Bid Item #002

a. Wash and dry all wastebaskets inside and out during the months of April and October

b. Clean all heating, air and exhaust vent covers including ceiling grilles and cold air returns during the months of April and October.

c. Vacuum upholstered furniture during the months of April and October.

d. Vinyl-covered furniture will be wiped clean with a damp cloth and mild detergent during the months of April and October.

e. Windows during the months of April and October

· Dust venetian blinds.

· Wash windows and storm windows streak free on the inside and outside. Vacuum or wash screens thoroughly.

f. Wipe out and clean the inside of the oven with an oven cleaner during the months of April and October.

3. Service Performed -Annually - Bid Item # 003

a. Wash/Dust all light fixtures (interior and exterior) and all accessible components, including shades, louvers, diffusers, and housings during month of November/December

b. Strip and wax linoleum floors and shampoo carpets between months of November/December with minimum two weeks’ notice.

4. Biobased Products The contractor must comply with the Agriculture Act of 2014; the Food, Conservation and Energy Act of 2008 (FCEA), 7 U.S.C. 8102; the Farm Security and Rural Investment Act of 2002 9FSRIA), 7 U.S.C. 8102; the Federal Acquisition Regulation; Executive Order (EO) 13514, “Federal Leadership in equipment by Contractor’s employees is strictly prohibited. Government office equipment shall not be Environmental, Energy and Economic Performance”, dated October 2, 2009; EO 13423, “Strengthening Federal Environmental, Energy and Transportation Management”, dated January 24, 2007; and Presidential Memorandum, “Driving Innovation and Creating Jobs in Rural America through Biobased and Sustainable Product Procurement,” dated February, 2012 to provide biobased products.

All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of biobased and recycled products. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contracting Officer (CO) and Safety Data Sheets are to be submitted for each product.

The Black Hills Bear Lodge Ranger District requires the use of environmentally preferable products and services in order to comply with federally mandated programs and USDA’s Agriculture Acquisition Regulations (AGAR 423.703) that direct USDA agencies to actively promote a preference for Environmentally Preferable Products. This includes the use of: recovered material products, energy & water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. See HYPERLINK "http://www.biopreferred.gov"www.biopreferred.gov for more information.

The following is a list of categories for bio-preferred products that are required for performance of this contract:

For more information regarding the Department of Agriculture Biobased Program go to:

https://www.biopreferred.gov/BioPreferred/faces/catalog/Catalog.xhtml

4.0 Deliverable / Schedule

Key Deliverables

Before work starts on contract.

Building janitorial work shall be performed outside of normal business hours of 6:00 pm and 6:00 am. Daily services will be completed on Tuesday except legal holidays and days when the office is closed due to weather or unforeseen circumstances. Work may also be performed at any time on the weekends.

In the event services are not provided because the facility is closed due to inclement weather, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, etc., the Contracting Officer shall either:

a) Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

b) Forego the work and reduce payment due to the Contractor for work not performed. The deduction rate in dollars per day shall be equal to the “per month” fixed price divided by 22 days per month and then multiplied by the number of days services were not provided.

Appropriate adjustments will be made by the CO in the event services are provided for portions of days, or

c) Reschedule the work on day(s) satisfactory to both parties. Except as noted in the schedule of work, work shall not be required on the following holidays:

New Year’s Day Martin Luther King, Jr. Birthday Presidents’ Day Memorial Day Juneteenth Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

Quality Control Program.

The Contractor shall establish a Quality Control Program to ensure the requirements of the contract are met. It shall be submitted to the CO as part of the quote package prior to award of the contract. Any amendments shall be submitted to the CO for approval at least ten days prior to their proposed implementation. The quality control program shall, at a minimum, include:

a) An internal inspection system covering all the services performed including a checklist that will specify areas to be inspected by Contractor personnel on both a scheduled or unscheduled basis and the title of the individual(s) who will do the inspection.

b) A method for identifying deficiencies in the quality of services performed and for proposing any corrective action to be taken.

c) A method for ensuring all keys and security access codes issued to the Contractor by the Government are not lost, misplaced, and are not used by unauthorized persons.

d) A file of all inspections conducted by the Contractor and the corrective actions taken.

e) A plan that demonstrates ability to continue performance without delay pending possible employment and/or staffing shortfalls.

Service Interruptions If any services must be interrupted (even temporarily) due to maintenance of contract work, the Contractor shall notify the CO, and COR at least three working days in advance. If the service is due to an emergency the Contractor shall notify the CO and COR as soon as practicable.

Delay of Work Contractor shall have an ongoing plan for continued performance in the event of staffing shortfalls. If at any time during the performance under this contract, when services are not performed longer than a 7-day period the CO will issue a cure notice and contractor will be subject to termination, with the exception to any excusable delays as referenced in FAR Clause 52.212-4(f), excusable delays. Please reference FAR Clause 52.212-4(m), Termination for Cause, as well as the general principles identified in FAR Part 12.403, Termination.

5.0 Government Furnished

The Government will provide the following items of Government property.

· Containers outside the building for disposal of trash and refuse.

· A storage room for both Contractor and Government supplied equipment and materials.

· The Government will supply to the Contractor the following listed materials.

1. Toilet paper

2. Paper towels

3. Hand soap

4. Containers outside the building for disposal of trash and refuse

5. Plastic trash bags for wastebaskets

6. Light bulbs; incandescent and fluorescent

7. Urinal screen/pad

8. Oven Cleaner Contractor shall advise the Contracting Officer a minimum of two weeks in advance when supplies need to be replenished.

Contractor's Supplies Commercial Vacuum Cleaner and all other equipment, supplies and materials not listed as Government Furnished Supplies.

B. Keys

· The Government shall provide the following property and materials to the Contractor for use in the performance of this contract in accordance with FAR clause 52.245-1 incorporated by reference in this contract. Office Keys (ONLY after completion of background check)

C. Utilities

· The Government will furnish required water and electricity.

D. Storage Area

A storage area for Contractor furnished property and for Government furnished materials is available. The space is a closet approximately 13 feet by 10 feet. Contractor’s equipment and supplies that cannot be placed in the furnished closet shall be removed after completion of each service trip. *Exceptions can be made by Contracting Officer)

6.0 Travel

N/A

7.0 Contractor’s Key Personnel

(a) The Contractor shall assign to this contract the following key personnel:

Janitor/Quality Control Manager See AGAR Clause 452.237-74 Key Personnel.

(b) During the first ninety (90) days of performance, the Contractor shall make no substitutions of key personnel unless the substitution is necessitated by illness, death, or termination of employment. The Contractor shall notify the Contracting Officer within 15 calendar days after the occurrence of any of these events and provide the information required by paragraph (c) below. After the initial 90-day period, the Contractor shall submit the information required by paragraph (c) to the Contracting Officer at least 15 days prior to making any permanent substitutions.

(c) The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. Proposed substitutes should have comparable qualifications to those of the persons being replaced. The Contracting Officer will notify the Contractor within 15 calendar days after receipt of all required information of the decision on substitutions. The contract will be modified to reflect any approved changes of key personnel.

8.0 Security Requirements

Supervisory Personnel. The Contractor shall designate an on-site supervisor who shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for performance of work. An equally qualified alternate supervisor shall be provided to act on behalf of the supervisor during his/her absence.

The supervisor and alternate shall be designated as key personnel and be able to read, write, speak/understand English and have full authority to act for the Contractor. The Contractor shall provide the telephone number of the supervisor and alternate to the CO with they list of key personnel.

The Contractor shall immediately notify the Contracting Officer’s Representative (COR) and CO in writing when a decision to terminate an employee has been made. The Contracting Officer may, in writing, require the Contractor to remove from the worksite any employee who the Contracting Officer deems incompetent, careless or otherwise objectionable, or for theft, possession and/or removal of materials, supplies, equipment or Government owned property. No one other than approved personnel shall be allowed on premises after hours or during performance of duties. The Forest Service Office is a non-smoking building. The Contractor shall ensure his/her employees do not smoke inside the building.

Janitor Personnel. Janitorial personnel shall have a minimum of 6-months of work experience. Their resume shall include references and experience of similar types of work previously performed. The personnel shall sign a letter of commitment after solicitation but before time of award. If award is made and the Janitor referenced in the quotation does perform under initial contact award, consideration will be given to contract termination.

Background Investigation. A Background check shall be conducted on contractor personnel who has access to the facility, and contractor will be required to obtain a PIV-A card for identification purposes when accessing the facility. A person model sponsor will be identified and require a background check. Upon request, a social security number shall be provided to the Person Model Sponsor.

The Contractor must provide security sufficient to prevent illegal entry into or loitering on the premises; to prevent loss by pilferage or theft; and to admit to the space during off-duty hours only those who are authorized to enter. In the event keys are lost, the Contractor is required to report the lost key to the CO or COR immediately. The Contractor will be required to reimburse the Government for lock replacement or rekeying of the locks.

Building Security. The Contractor shall protect Government property, buildings, equipment, materials, records, and data against unauthorized access, loss, or damage.

The Contractor shall announce their arrival and departure to employees who may be occupying the building. Doors shall be left locked unless otherwise instructed.

The Contractor shall ensure that all keys issued by the Government are kept secure and not used by unauthorized persons. Government-issued keys shall not be duplicated. The Contractor shall reimburse the Government for replacement of locks or re-keying as a result of Contractor loss or negligence.

Only the Contractor’s employees are allowed in the building or on the job site. The Contractor is prohibited from opening locked areas to permit entrance of persons other than the Contractor’s employees.

The Contractor shall not attempt to reconnect or re-plug any computer wiring disconnected or disturbed during the performance of this contract. The Contractor shall leave written notification on the COR’s desk of any computer equipment accidentally disconnected.

All work under this contract shall be performed in a skillful and workman like manner. The Contracting officer may, in writing, require the Contractor to remove from work any employee the Contracting Officer deems incompetent, careless, or otherwise objectionable or for theft, possession and/or removal of materials, supplies, equipment or any Government owned property.

The Contractor shall not disturb papers on desks, counters, equipment or bulletin boards nor shall the Contractor use Government telephones or other equipment except for emergency use. The Contractor shall use caution not to damage Government owned property while executing items under this contract. The Contractor shall be held liable for any damage incurred to property during the performance of work. All damage by Contractor to property (including personal property of employees) due to performance of any activity under this contract shall be repaired/replaced by the Contractor at no additional cost to the Government. Repairs shall be made in a timely manner, in no case more than two weeks, unless agreed to in writing.

The contractor shall provide sufficient supervision of all work required by this contract. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity, and shall be responsible for taking such disciplinary action with respect to his/her employee as may be necessary. Unclear items may be referred to the COR for clarification.

Key Control. No Keys or security access codes will be issued until personnel complete the Gov't sponsored background investigation. No keys shall be duplicated unless authorized in writing by the COR. The supervisor shall issue keys to Contractor employees and be responsible for their return.

The Contractor shall report the occurrence of a lost key immediately to the COR. The Contractor shall be required to replace or to reimburse the Government for replacement as a result of the Contractor losing keys.

The Contractor shall prohibit the use of keys and access codes issued by the Government by any persons other than the Contractor’s employees. The Contractor’s employees shall prohibit entrance to the building by other than Contract employees engaged in the performance of contract related.

9.0 Data Rights

N/A

10.0 Section 508 - Electronic and Information Technology Standards N/A

11.0 Performance Requirement Measures

Services performed annually and semi-annually shall be scheduled in advance a minimum of two weeks to clear the floor areas of minor furniture items that may be in the way. Heavy furniture: i.e. bookcases, file cabinets, desks, etc., shall not be moved.

The contractor shall have sufficient staffing to be responsive to cleaning requirements. The determination of the total daily productive labor-hour requirements for the performance of all services herein specified is the sole responsibility of the contractor. Nothing in this provision should be construed as being contrary to the contractor's responsibility.

The Contractor shall be responsible for all damage to property and to persons, including third parties that occur as a result of his or his agent’s or employee’s fault or negligence. The term “third parties” is constructed to include employees of the Government. This includes damage to duplex outlets, corner base molding and knocking parts off cubicle furniture. At their own expense, Contractor shall repair any damage, returning damaged item to original condition.

PERFORMANCE

OBJECTIVE

STANDARD

FOR NOT

MEETING

STANDARDS

WEEKLY SERVICES

OFFICES &

CONFERENCE ROOM

MAIN OFFICE

Replace burned out light bulbs.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Damp wipe and dry tabletops in conference room to be free of dirt, grease, smudges, sticky spots and streaks. Damp wipe and dry desks or tables in individual offices that are free of papers to remove dirt, dust, smudges, and sticky spots.

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum. Reachable horizontal and vertical surfaces including but not limited to furniture, Venetian blinds, moldings, ledges, signs, wall hangings, photographs, fire alarm boxes, and reception area exhibits are free of cobwebs, dust, dust streaks, and marks left by dusting equipment. Corners and crevices of dusting areas are free of dust and debris.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

BREAK ROOM

MAIN OFFICE

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Non-carpeted floors shall be free of streaks, mop marks, skipped areas. Walls and baseboards are free of splashing and marks from equipment.

Sink is free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation.

Formica countertops are cleaned, and free of dirt, grease, smudges, sticky spots and streaks.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

All glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trash can liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trash cans and items that were marked “trash” are removed.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Restroom supplies such as soap, toilet paper and towel dispensers are fully stocked.

All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright. There are no dust, spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance.

Urinal and water closets are clean and free of rust and encrustation.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

Water fountain surfaces are clean and bright, and free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation. Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings from vacuum.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

RESTROOMS

SHOP

All wastepaper receptacles and sanitary napkin receptacles are emptied, clean, disinfected, and deodorized. Trashcan liners are replaced with new ones. Restrooms have a pleasant odor.

Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue.

Restroom supplies such as soap, toilet paper and towel dispensers are fully stocked.

All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright. There are no dust, spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance.

Showers and water closets are clean and free of rust and encrustation.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

All glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

customer complaints Immediate performance suspension

Continuous Performance without Delay PWS Section 4.0 “Delay of Work”

(weekly) Possible termination FAR 52.212-4(m)

SURVEILLANCE: The government quality assurance (QA) person will receive complaints from station personnel and pass them to the contracting officer representative (COR).

STANDARD: 95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two (2) defects per month. “95% of all facilities are without customer complaints for the month. OR Not to exceed two (2) valid customer complaints per month.

PROCEDURES: Contract Management- Monthly Services

STANDARD: 5% deduction from established monthly rate when standards are not met.

PROCEDURES: Contract Management ensures timely adherence to Schedule requirements and contract terms and conditions. Noncompliance for two weeks-Issue of Cure notice. No resolution after one week -termination

SURVEILLANCE: Security

STANDARD: 100% Compliance

PROCEDURES: Security ensures compliance with all applicable access, security policies, and procedures to prevent the unauthorized access to, loss to, or damage to Government assets. Noncompliance for two weeks-Issue of Cure notice. No resolution after one week -termination.

PERFORMANCE

OBJECTIVE

STANDARD

FOR NOT

MEETING

STANDARDS

OVEN CLEANING

APRIL & OCTOBER

level of performance Less than 2 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

CARPET &

FURNITURE

CLEANING

APRIL & OCTOBER

Vacuum upholstered furniture to remove dust, dirt and debris, Soiled areas are removed.

Vinyl-covered furniture will be wiped clean with a damp cloth and mild detergent

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

VENETIAN BLINDS

APRIL & OCTOBER

level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

WINDOWS

APRIL & OCTOBER

level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

VENT COVERS

APRIL & OCTOBER

level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

WASTBAKET

CLEANING

APRIL & OCTOBER

level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

Immediate performance suspension

Continuous

PWS Section 4.0 “Delay of Work”

Possible termination FAR 52.212-4(m)

SURVEILLANCE: The government quality assurance (QA) person will receive complaints from station personnel and pass them to the contracting officer representative (COR).

STANDARD: 95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two (2) defects per month. “95% of all facilities are without customer complaints for the month. OR Not to exceed two (2) valid customer complaints per month.

PROCEDURES: Contract Management-Simi-annual services

STANDARD: 5% deduction from established monthly rate when standards are not met.

PROCEDURES: Contract Management ensures timely adherence to Schedule requirements and contract terms and conditions. Noncompliance for two weeks-Issue of Cure notice. No resolution after one week -termination

SURVEILLANCE: Security

STANDARD: 100% Compliance

PROCEDURES: Security ensures compliance with all applicable access, security policies, and procedures to prevent the unauthorized access to, loss to, or damage to Government assets. Noncompliance for two weeks-Issue of Cure notice. No resolution after one week -termination.

PERFORMANCE

OBJECTIVE

STANDARD

FOR NOT

MEETING

STANDARDS

ANNUAL

Contractor shall coordinate cleaning schedule with COR at least two weeks prior to Annual cleanings.

LIGHT FIXTURES

NOVEMBER

Wash/Dust all light fixtures (interior and exterior) and all accessible components, including shades, louvers, diffusers, and housings will be washed using a mild detergent followed by damp-wiping with a clean cloth. Light fixtures, including bulbs, shades, grills, and tubes shall be free of dust, insects, dirt, lint, film and streaks. All components removed for cleaning must be replaced Immediately.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

SHAMPOO

CARPETS

DECEMBER

All carpeted areas shall be shampooed and dry (by the beginning of the next normal working day) and rinsed of cleaning agent residue. Carpeted floors should be sufficiently vacuum to clean of dust and dirt prior to shampooing.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

WAX FLOORS

DECEMBER

Linoleum and tile floors shall be stripped and waxed. Remove all old finish or wax from floors, using concentrated stripping or wax removal solution ensuring that floors are completely free of old wax. Care shall be exercised so that baseboards, wall, and furniture shall not be splashed or marred. Following the stripping or wax removal operation, apply two (2) coats of self –polishing floor finish in thin, even coats.

95% Acceptable level of performance Review contractor records of completion and system of sampling results.

Less than 5 public, or employee confirmed complaints per month

Perform periodic on-site inspections

Poor performance will result in more stringent and frequent inspections

Rework of unacceptable work

Additional inspection for poor performance

Deduction of payment for incomplete or percentage of work completed

Poor performance rating

Security Requirements

Immediate performance suspension

Continuous

PWS Section 4.0 “Delay of Work”

Possible termination FAR 52.212-4(m)

SURVEILLANCE: The government quality assurance (QA) person will receive complaints from station personnel and pass them to the contracting officer representative (COR).

STANDARD: 95% of One (1) day’s contract rate assessed for any month where deficiencies exceed two (2) defects per month. “95% of all facilities are without customer complaints for the month. OR Not to exceed two (2) valid customer complaints per month.

PROCEDURES: Contract Management-Annual Services

STANDARD: 5% deduction from established monthly rate when standards are not met.

PROCEDURES: Contract Management ensures timely adherence to Schedule requirements and contract terms and conditions. Noncompliance for two weeks-Issue of Cure notice. No resolution after one week -termination

SURVEILLANCE: Security

STANDARD: 100% Compliance

PROCEDURES: Security ensures compliance with all applicable access, security policies, and procedures to prevent the unauthorized access to, loss to, or damage to Government assets. Noncompliance for two weeks-Issue of Cure notice. No resolution after one week -termination.

Attachment If applicable, include an Attachment stating Evaluation Factors and significant Subfactors representing the key areas of importance and emphasis to be considered in the source selection decision.

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