PWS Child Advocacy Program.pdf

Section C – Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

Child Advocacy Program Army Community Service (ACS), Fort Bragg, NC

Revised October 28, 2020

Part 1- GENERAL INFORMATION

1. GENERAL: This is a non-personal service Task Order (TO) to provide outreach services, administrative support, and awareness, education, and parenting skills training for the Child Advocacy Program on Fort Bragg. These services contribute to overall soldier well-being and mission readiness by teaching the community how to prevent child abuse. The Government will not exercise any supervision or control over contractor or subcontractor personnel performing the services herein. Contractor and subcontractor personnel shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.1. Description of Services: The contractor shall provide all personnel, transportation, materials, supervision, and other items and non-personal services necessary to perform comprehensive services to include training, advocacy, outreach, information and referral, and administrative support as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The contractor shall perform to the standards in this task order.

1.2. Background: Army Community Service (ACS) Family Advocacy Program (FAP), through Family & Morale Welfare and Recreation (FMWR) Programs has an on-going mission requirement to provide support services that supplement Soldier readiness and the well-being of the Army Family. The goal of this program is to invoke a strategy for delivering services to promote better parent, couples, and family functioning for military beneficiaries and community. The program will significantly help promote and provide support to all parents. In Accordance With (IAW) Army Regulation (AR) 608-18, FAP provides annual child abuse identification and reporting training to all Child & Youth School Services (CYSS) and Department of Defense Education Activity (DoDEA) school staff. FAP is also required to provide a wide variety of family outreach and awareness services to the military population during the duty day in addition to after hours and weekend events. Strategic planning for provision of these supports/services to Service members and Family members will ensure that a comprehensive, evidenced based, effective, and coordinated assistance delivery system is in place and congruent with military operations. This program service makes a significant contribution to the readiness of the force and well-being of Service Members and their significant others by helping them to become more informed, better functioning and self-sufficient. This program reinforces the Army's commitment to eliminate incidents of child maltreatment and/or domestic (couples) violence through a more comprehensive program that focuses on education, prevention, integrated support, rapid reporting, thorough investigation, appropriate action, and follow-up for those abused and the abuser; especially in the prevention of incidents through mentorship and training for parents and couples. The program also partners with a wide array of parent, couples and youth - serving community agencies, including County Social Services, Partnership for Children, Child Advocacy Center, and Departments of Mental Health. FAP supports these agencies by participating in Professional Advisory Committees, Family Violence Coalitions, Community Task Forces and Community Child Protection Teams.

1.3. Objectives: The Government’s primary objectives for this program are:

• Educate and train Soldiers and Family members on family life issues critical to sustaining a healthy lifestyle free of violence and abuse.

• Provide timely, effective and intensive early prevention services to at-risk couples and parents at Fort Bragg.

• Provide comprehensive services to Soldiers and Family members in the form of training, advocacy, education, and information and referral to assist with increasing couples, parental and familial coping skills, and to prevent behaviors that could lead to family violence.

• Provide services that supplement Soldier readiness and the well-being of Army couples and families IAW Army regulations and policy directives.

• Apply an empirically tested curriculum for delivering services to promote child, couples, and family functioning to parents in order to reduce the number of child abuse cases.

• Reinforce the Army’s commitment to eliminate incidents of maltreatment and/or domestic violence by prevention of incidents through education and training for couples and parents. Make a special effort in delivering these services to fathers.

1.4. Scope: This requirement provides increased support to the ACS Center’s FAP at Fort Bragg, in support of U.S. Army military personnel and their family members, as well as civilian personnel and their family members. Services include training/instructing, research, information & referral, community outreach, administrative support, and marketing.

1.5. General Information

1.5.1. Quality Control (QC): The contractor shall have an established effective quality control program to ensure services are performed IAW task order requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it ensures that work performed complies with the requirement of the task order.

The contractor shall develop and implement a Quality Control Plan (QCP) specific to this task order that addresses processes and procedures implemented to ensure performance meets all requirements of the task order. Within 30 calendar days of task order award, the contractor shall submit its comprehensive written QCP to the Contracting Officer (KO) review. Any changes to the QCP during the task order shall be submitted to the the KO within five working days of the proposed change, for KO review. The QCP shall contain at a minimum:

• Contract and task order number.

• Description of processes and controls used to verify acceptable performance.

• Contractor developed metrics used to verify performance level of each task order objective.

• The metrics will be reported as a quantitative value (%, >, <, etc.) and the definition and numerical figures used to calculate the percent or reportable outcome.

The task order objectives, associated standards, metrics, and quantitative values for each metric shall be reported in the Monthly Status Report (MSR) that clearly identifies the monthly performance level against each task order objectives.

1.5.2. Quality Assurance (QA): The Government will evaluate the contractor’s performance under this task order IAW the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the maximum acceptable defect rate(s).

1.5.3. Legal Federal Holidays: The contractor is not required to perform services on federal holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.5.4. Hours of Operation: The contractor shall be responsible for conducting business, between the hours of 8:00 am to 5:00 pm Monday through Friday local time except federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

Due to the unique nature of this program, contractor support may occasionally be required in the evenings and on weekends. The contractor shall provide child advocacy services outside of normal duty hours including evenings, and weekends with at least 12 hours’ notice of the upcoming event. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5. Place of Performance: The contractor shall perform services under this task order at ACS FAP office, Fort Bragg, North Carolina. The contractor shall be able to provide services within a 65 mile radius of Fort Bragg, North Carolina.

1.5.6. Contracting Officer’s Authority. The Contracting Officer is the only person authorized to direct changes in any requirements under this task order. In the event that the Contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the Contractor.

1.5.7. Contracting Officer’s Representative (COR). At a minimum, two CORs will be identified by separate letter. The KO will appoint a COR at the requiring activity (COR), usually located at the functional program office. CORs monitor all technical aspects of the task order and assist in task order administration.

1.5.7.1. COR. The COR is the Government’s technical expert and will be appointed by the KO identified by separate letter. Within the limitations of the appointment, the COR shall provide technical assistance to the COR, and is authorized to perform the functions as identified in the KO appointment letter. These functions may include: perform or cause to be performed inspections necessary in connection with task order performance and verify that the Contractor has corrected all deficiencies; monitor Contractor's performance and notify the KO, COR, and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. The COR will participate in “Interim Progress Reviews” (IPR) with the Contractor. A letter of designation issued to the COR, a copy of which is provided to the Contractor, states the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the resulting task order.

1.5.7.2. COR. The COR will be appointed by the KO by separate letter. Within the limitations of the appointment the COR is authorized to perform the functions as identified in said appointment. These functions may include: assure that the Contractor performs the technical requirements of the task order; perform or cause to be performed inspections necessary in connection with task order performance and verify that the Contractor has corrected all deficiencies; maintain written and oral communications with the Contractor concerning technical aspects of the task order; issue written interpretations of technical requirements, including Government drawings, designs, specifications;

monitor Contractor's performance and notify both the KO and Contractor of any deficiencies. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of this COR, specifically with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6. Security Requirements:

1.6.1. Personnel Security: Contractor personnel performing work under this task order shall have a National Agency Check with Inquiries (NACI) at time of the proposal submission, and shall maintain the level of security required for the life of the task order.

Contractor personnel performing work under this task order shall have and maintain both a Childcare National Agency Check with Written Inquiries (CNACI) and Installation Record Check (IRC). The Garrison Program Review Board (PRB) proceedings shall be included to determine inability for contractor personnel to work with children in the event of derogatory information surfacing during background investigation.

1.6.2. Government Equipment and Facilities Security: The contractor shall be responsible for safeguarding all Government equipment, information and property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials under contractor’s responsibility shall be secured.

1.6.3. Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the quality control plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall report within 24 hours of occurrence, any occurrences of lost, stolen, or duplicate keys/key cards to the COR, KO, and the Government installation OPSEC officer.

1.6.3.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

When the replacement of locks or re-keying is performed by the Government, the contractor shall be responsible for the total cost of re-keying or the replacement of the lock or locks. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the contractor shall be responsible for the total cost of the replacement.

1.6.3.2. The contractor shall prohibit the use of Government issued keys/key cards by any personnel other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of personnel other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.4. Installation/ Facility Access and General Protection: The contractor and all associated subcontractor(s) employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this task order, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.5. Common Access Card (CAC): Contractor employees that require access to Government systems in order to perform services under this task order shall obtain a CAC. Proof of employment and security clearance / favorable background check is required before an Identification (ID) CAC will be issued authorizing access to the installation and Government computer systems. CACs may not be issued to contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Associate Sponsor System (TASS) was developed as a secure and authorized means of entering contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter contractor data into TASS, the contractor's data must be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued.

Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://psa.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS. Personnel eligible for a CAC who are not in JPAS (i.e., certain contractor employees, Foreign Nationals, and DoD affiliates) will be required to register at a site where an equivalent background vetting will be accomplished IAW Federal Information Processing Standard (FIPS) 201 (or successor).

1.6.6. Access to Systems Containing PII: The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive

5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program.

1.6.7. Systems Access: When requested by the Government, the contractor shall provide access to and information regarding the systems that the contractor operates or maintains on behalf of the Government under this task order.

1.6.8. Systems Security: The contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store Personally Identifiable Information (PII), IAW NIST FIPS 140-2 (or successor). The contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.6.9. Data Security: The contractor, unless otherwise authorized by the Government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this task order. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of task order performance, when PII is no longer needed or required to be retained under applicable Government records retention policies, the contractor shall coordinate with the KO to either turn over the PII to the Government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained under this task order for purposes of the task order, and shall not collect or use such information for any other purpose without the prior written approval of the KO. At expiration or termination of this task order, the contractor shall coordinate with the KO to either turn over all PII managed under the task order that is in its possession to the Government or successor contractor, or if the Government so directs, destroy the PII.

1.6.9.1. Data Breach Response and Notification: The contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of PII, June 5, 2009, ALARCT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the COR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the COR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the Government or promptly thereafter as information becomes available. The Government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required.

1.6.9.2. If breach notification to affected individuals is required, the Government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the COR for review and approval.

1.6.10. Communications Security (COMSEC): All communications with DoD organizations are subject to COMSEC review. The contractor shall be aware that telephone communications, and IT networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (i.e.: viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.7. Training Requirements: The Contractor shall track all training requirements, and ensure that all employees working on this task order are compliant. If the training requirements are not met, the Government may refuse access to systems or work location.

The Contractor shall maintain a training file for each employee and make it available for inspection upon request from the Government. The Contractor shall comply with and participate in any pertinent Army, command, and installation security training programs when performance or services will occur on a Government installation and the Contractor employee(s) are embedded or integrated into the Government activity or office.

1.7.1. AT Level I Training: Pursuant to DoD Instruction (DoDI) Number 2000.16, “DoD Antiterrorism (AT) Program,” dated March 1, 2012, each contractor employee requiring access to a federally-controlled installation, facility and/or federally-controlled information system(s) shall complete Level I AT Awareness Training on an annual basis and receive a certificate of completion. The training is accessible from any computer and is available at https://jkodirect.jten.mil/html/COI.xhtml?course_prefix=JS&course_number=-US007.

The contractor shall ensure that all applicable employees have completed antiterrorism awareness training prior to accessing a federally-controlled installation or information system. Training shall be completed within five business days after start of work and annually thereafter. The contractor shall certify that its workforce has completed the training by reporting employee training status in the monthly status reports (MSRs).

1.7.2. iWATCH Training The contractor shall brief all contractor and subcontractor personnel performing services under this task order on the local iWATCH program. The Government will provide training standards. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 days of task order award and within 30 days of new employees commencing performance with the results reported in MSRs.

1.7.3. DoD Cyber Awareness Challenge Training: The contractor shall ensure all contractor and subcontractor personnel requiring access to Government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Cyber Awareness Challenge training. The training shall be completed prior to obtaining access to information systems and annually thereafter with results reported in MSRs.

1.7.4. Sexual Harassment and Assault Response Prevention (SHARP) Training: In accordance with the National Defense Authorization Act (NDAA) Fiscal Year 2012 (sections 584 and 585), contractor personnel supporting this TO shall complete SHARP training. Contractor employees shall complete the training within seven days of start of performance and annually thereafter. Training may be accessed at the following website:

http://www.sexualassault.army.mil/. The contractor is responsible for ensuring all applicable employees have completed requisite training yearly, and shall certify that their workforce have completed the training in the MSRs. NOTE: In the event that the automated system at the listed website is not available (e.g., server problems), contractor shall notify the COR, COR, and KO in order to attain resolution of this issue.

1.7.5. Operations Security (OPSEC): Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of about:blank their reporting for duty. All contractor employees must complete annual OPSEC awareness training and provide certificates upon the Government’s request. This training shall be completed within 30 calendar days of task order award and within 30 calendar days of new employees commencing performance with the results reported in monthly reports.

1.7.6. Local Training: The contractor shall ensure that all personnel complete several annual mandatory trainings and several one-time trainings. The training is a combination of classroom and computer-based. Annual training requirements may include: Security Refresher, Information Security (INFOSEC), Composite Risk Management –ALMS, Accident Avoidance - ALMS, SHARP - ALMS, Preventing Workplace Violence – http://www.cpms.osd.mil/Subpage/Events/, Internal Control Awareness, Department of Defense Prevention Program (DHAPP (HIV/AIDS) video – http://www.med.navy.mil/sites/nhrc/dhapp/Pages/default.aspx, No Fear Act – Every 2 years view slides, One time trainings include: Federal Emergency Management Agency FEMA – http://www.training.fema.gov/EMIWeb/IS/is22.asp, Employee Safety Course - ALMS, FMWR Orientation (online) – www.imcomacademy.com, FMWR Orientation (classroom) www.imcomacademy.com, IMCOM Operation Excellence (online)www.imcomacademy.com, IMCOM Operation Excellence (classroom) – Training will be coordinated through the COR, Instructor Training Course/Briefer Training Course (ITC/BTC) – Training shall be coordinated through the COR. ACS Client Tracking System (CTS) training (one time), shall be conducted as part of the ACS/FAP orientation, this training shall be coordinated and provided by the COR at the job site. The contractor shall report training completion in the MSRs.

1.7.6.1. ADAPT Training: The contractor shall have a minimum of three personnel trained to facilitate After Deployment, Adaptive Parenting Tools (ADAPT) program at Fort Bragg. The training is estimated to occur in two separate one-week sessions at the University of Minnesota. The contractor shall submit requests for ADAPT training to the COR. If approved, the Government will coordinate training sessions with the contractor.

Travel-related expenses will be paid outside of this task order. The contractor shall comply with all requests for vouchers, receipts and documentation to substantiate the validity of travel claims.

1.8. Project Manager: The contractor shall provide a Project Manager (PM) who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the PM is absent shall be designated in writing to the KO within five calendar days of task order award. The PM or alternate shall have full authority to act for the contractor on all matters relating to daily operation of this task order. The contractor shall provide written notice to the KO prior to changing the PM or alternate PM no later than five work days prior to the change.

1.9. Special Qualifications: IAW AR 608-18, contractor personnel responsible for Child Advocacy Training shall have a bachelor’s degree in either social work, psychology, marriage, family and child counseling, counseling or behavioral science, education, community health or public health, and two years of demonstrable experience in family and children’s services or community organization. Contractor personnel proposed to instruct ScreamFree Parenting and Darkness to Light shall have completed the train-the-trainer course. Contractor personnel performing marketing functions shall be proficient using the Government provided Adobe Creative Suites. Contractor shall have a working knowledge of basic photography and operation of Government provided Nikon 5000 and Canon EOS Digital Rebel XTi cameras. Repetitive lifting of boxes and materials may be required up to 75 lbs. by all contractor employees.

1.9.1. Employee Recruitment, Training and Retention: The contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals.

A stable workforce is critical to successful performance of this mission. Contractor shall provide sufficient resources and established backup plans to provide continual child advocacy services without a lapse of service of any kind. The contractor shall report the cumulative turnover rates as part of the MSR.

1.10. Post Award Meeting: The contractor shall conduct a project kickoff meeting within five calendar days of the task order award IAW Federal Acquisition Regulation (FAR) Subpart 42.5. Meeting will be held at Fort Bragg Soldier Support Center, Bldg 4-2843, 3rd floor, Normandy Drive, Fort Bragg, NC 28310, with the following minimum personnel in attendance KO, CORs, FAP Manager (FAPM) and Program Manager. The contractor’s program manager shall attend in person. The purpose of this meeting is to achieve a clear and mutual understanding of all task order requirements and identify and resolve any potential problems. This meeting is not a substitute for the contractor fully understanding the work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to task order award.

The contractor shall provide minutes documenting post award conference within five calendar days after the meeting.

1.11. Interim Progress Review (IPR) Meetings: The KO, COR, COR, and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. Meetings will be conducted at Fort Bragg or via teleconference. At these meetings the COR will apprise the contractor of how the government views the contractor's performance and the contractor shall apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. The contractor shall provide minutes documenting the post award meeting to the COR and KO within five work days after the meeting.

1.12. Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall ensure that all documents or reports produced by contractor employees are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.12.1. Identification Badges: All contractor personnel shall wear the Government provided ACS badge IAW the Fort Bragg ACS and Fort Bragg FAP Standing Operating Procedures (SOPs) in a visible area at all times during performance of this task order.

1.13. Transition Management: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall work collaboratively with the Government and incumbent contractor to plan and implement a seamless/transparent transition from the existing TO to the new TO. These functions include entrance transition planning and execution as well as maintenance of ongoing operations. The contractor shall also be responsible for planning and implementing a contract transition at the end of the TO performance.

1.13.1. Entrance Transition Period: The contractor shall have an entrance transition period prior to TO start date. During the entrance transition period, the contractor shall prepare to assume full responsibility of all areas of operation in accordance with the terms and conditions of this TO. The contractor shall take all actions necessary for a smooth transition of contracted operations.

1.13.2. Exit Transition Period: The contractor shall support exit transition activities necessary to transition when this TO reaches the end of the performance period. The Contractor shall provide an exit transition plan (CDRL D005) to the KO for approval 120 calendar days prior to task order completion. The plan shall describe how the contractor shall approach the following issues: employee notification, retention of adequate workforce, turn-over of work-in progress, transfer of data and information and any other actions required to ensure continuity of operations. The contractor shall provide a certified list of all service employees on the contractor’s and/or subcontractor’s payroll together with anniversary dates of employment to the COR and KO no later than 30 calendar days prior to task order completion. During the exit transition period, the incumbent shall be fully responsible for performance of all task order services. The Government reserves the right to conduct site visits in conjunction with the solicitation of offers for the follow-on task order. The incumbent contractor shall cooperate to the extent required to permit an orderly change over to the successor contractor. With regard to the successor contractor’s access to incumbent employees, the contractor shall permit a recruitment notice be placed in each facility.

1.14. Proof of Insurance: The contractor shall provide proof of insurance IAW FAR clause 52.228-5, Insurance – Work on a Government installation. A copy of the insurance policy (ies) and proof of payment shall be submitted to the COR and KO within ten calendar days of task order award and annually thereafter, or at time of policy (ies) renewal.

1.15. Monthly Status Report (MSR): The contractor shall submit the MSR NLT the 10th day of each month. The MSR shall include activities of those assigned to the project, problems encountered, actual or recommended corrective action, results from quality control inspections conducted by the contractor, and workload performed during the previous month. At a minimum, the contractor shall report:

• the areas identified in TE 3

• workload data

• overall turnover rate for the month and for the period of performance

• monthly employee roster providing the last name, first name of personnel performing duties, their functional position, and start date

• training summary to include the employee name and the dates required training was completed (this may be combined with the roster)

• summarize survey results and address any negative comments received

• summarize administrative/recordkeeping task workload to include number of client files processed, number of documents uploaded into database, and number of files signed in/out.

PART 2- DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a task order to provide specific supplies or service to the Government. The term used in this task order refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts/task orders, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the KO to administer the task order. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the task order, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the task order.

2.1.4. DAY. Unless otherwise specified in this task order, the word “day” or “days” refers to calendar day(s).

2.1.5. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the PWS.

2.1.6. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.7. FAMILY ADVOCACY PROGRAM MANAGER (FAPM). Government

representative who has the overall responsibility for the prevention, education, and awareness activities on the installation.

2.1.8. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

2.1.10. QUALITY ASSURANCE SURVEILLANCE PLAN. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11. QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet task order requirements.

2.1.12. SUBCONTRACTOR. One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.13. WORK DAY. The number of hours per day the contractor provides services IAW the task order.

2.1.14. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACS Army Community Service ALMS Army Learning Management System AR Army Regulation AT Anti-Terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CARAT Child Abuse Risk Assessment Tool CMR Contractor Manpower Reporting CNACI Childcare National Agency Check COMSEC Communication Security CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative

COR Contracting Officer Representative at the Requiring Activity CTS Client Tracking System CYSS Child & Youth School Services DA Department of the Army DAPS Defense Automated Printing DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DHAPP HIV/AIDS Department of Defense Prevention Program DoD Department of Defense DoDEA Department of Defense Education Activity DoDI Department of Defense Instruction DOL Department of Labor FAQ Frequent Asked Questions FAP Family Advocacy Program FAPM Family Advocacy Program Manager FAR Federal Acquisition Regulation FEMA Federal Emergency Management Agency FIPS Federal Information Processing Standard FMWR Family, Morale, Welfare, and Recreation FPCON Force Protection Condition FSO Facility Security Office G&A General and Administrative GFP Government Furnished Property GFM Government Furnished Material GOV Government Owned Vehicle HIPAA Health Insurance Portability and Accountability Act of 1996 HR Human Resources IAW In Accordance With I&R Information and Referral

ICE Interactive Customer Evaluation ICR Installation Record Check ICYSE Installation Child, Youth, and School Evaluation ID Identification IPR In-Progress Review INFOSEC Information Security ITC/BTC Instructor Training Course / Briefer Training Course IT Information Technology JPAS Joint Personnel Adjudication System JTR Joint Travel Regulation KO Contracting Officer MSR Monthly Status Report NACI National Agency Check with Inquiries NLT Not Later Than OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PII Personally Identifiable Information PIPO Phase In/Phase Out PM Program Manager POC Point of Contact POV Privately Owned Vehicles PRB Program Review Board PRS Performance Requirements Summary PWS Performance Work Statement ROI Release of Information RPOC Reporting Point of Contact QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan SCA Service Contract Act SHARP Sexual Harassment and Assault Response Prevention SOP Standing Operating Procedures TASS Trusted Associate Sponsor System TE Technical Exhibit TELECON Telephone Conference TDY Temporary Duty (Travel) TIP Trafficking in Persons TO Task Order USC United States Code

PART 3- GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Facilities: The Government will provide office space at Fort Bragg as required to execute the requirements outlined in this PWS.

3.2. Equipment/Supplies: The Government will provide office space, materials, standard business equipment, utilities (i.e., access to copier, telephones, and line access), computer workstations, software and resources required to complete the tasks for all on-site contract personnel. The Government will provide computers, desks, fax machines, and standard office supplies to include paper, pens, pencils, copier services, toner, etc. The Government will also provide relevant information and documentation and ensure necessary access to all relevant organizations, personnel, and information as required to execute their responsibilities under this PWS. Equipment utilized under this task order will be provided to the contractor as Government furnished equipment, and issued via a “hand receipt,” through the COR. The contractor shall comply with FAR 52.245-1— Government Property. The Government will furnish Nikon 5000 and Canon EOS Digital Rebel XTi cameras. A detailed list of Government Furnished Property (GFP) will be provided upon award. The contractor shall investigate and submit a formal report of shortage, loss, damage, destruction, or excessive consumption of GFP to the KO within two business days of occurrence or discovery. These provisions will only be to support tasks of this PWS. Once the Government transfers equipment to the contractor, the contractor shall provide a list of the equipment, including serial numbers and name of the person assigned to the equipment to the COR within 30 days of start of work. The contractor shall maintain accountability of Government provided equipment in accordance with AR 710-2.

3.3. Utilities: The Government will provide all utilities in the federal facilities for the contractor’s use in performance of tasks outlined in this PWS. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after use. The Government is not responsible for any utility usage from a non-federal worksite.

3.4. Materials: The Government will provide all applicable curriculums, policies, forms, Standard Operating Procedures (SOPs), Directives, and Army Regulations that relate to the performance of tasks outlined in this PWS. Training materials for classes, briefings, outreach events, and other items needed to accomplish the tasks in this PWS will also be provided.

PART 4- CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work under this task order that are not listed under Section 3 of this

PWS.

4.2. Materials/Supplies/Equipment: The contractor shall furnish materials, supplies, and equipment necessary to meet the requirements of this PWS that are not listed in Section 3 of this PWS.

4.3. Transportation: The contractor shall furnish transportation to include vehicles to transport large visual aids for outreach and training for the contractor’s use in performance of tasks outlined in this PWS that require travel. The contractor shall include this cost in the firm fixed price.

4.4. The contractor shall provide facilities, equipment, supplies, and other required services to support program management personnel.

PART 5 - SPECIFIC TASKS

5. GENERAL INFORMATION: The contractor shall provide Fort Bragg Child Advocacy Program (CAP) support at Ft. Bragg, North Carolina IAW with the publications referenced in Part 6 of this PWS.

5.1. The contractor shall provide the Life Skills classes delineated in TE 3.

5.1.1. Instructors shall thoroughly review course curriculum, including power point slides, handouts, diagrams and organize materials to ensure a logical flow and maximize learning experience for three types of learners ie., (kinesthetic, auditory and visual).

Instructors shall plan for a maximum preparation time the first time each class is taught, as preparation time will vary depending on the class. The preparation time for subsequent classes shall be considerably reduced due to experience from previous classes.

5.1.2. The contractor shall call or email each registered participant one to two days before class to confirm attendance.

5.1.3. The contractor shall assemble participant resource packets with Government approved materials.

5.1.4. The contractor shall set-up, breakdown, and clean-up the class room after each class in TE 3.

5.1.5. The contractor shall conduct a question and answer (QA) session after each class.

5.1.6. The contractor shall conduct annual assessments of Ft. Bragg education and training needs to support Child Advocacy Programs.

5.1.7. The contractor shall distribute Government-provided Customer Satisfaction Forms to customers and clients who participate in the Child Advocacy Program events/activities. Forms shall be collected and given to the COR for review. After COR review the contractor shall place in the class or event file and report that on the MSR.

5.1.8. The contractor shall set-up and perform in Child Safety Puppet Shows. Each show requires the use of two hand puppets and one life-sized mascot/puppet. Requests may include multiple shows on the same day, and the shows may be conducted at on post and off post locations. Government will provide curriculum, materials, and equipment.

Puppet shows are approximately 20 minutes in duration.

5.2. The contractor shall administer the After Deployment, Adaptive Parenting Tools (ADAPT) program at Fort Bragg. The ADAPT program consists of six iterations per year with each iteration occurring over a two-month period. Each iteration includes two

7-hour training sessions, mid-week follow-up calls to participants, and subsequent two-hour groups or 1.5-hour one-on-one sessions.

5.3. Outreach Events Activities

5.3.1. The contractor shall provide Family Advocacy Child Abuse Prevention/Parenting outreach sessions IAW TE 3. Outreach events and activities are provided to on-post and medical clinics, DoDEA schools, CYS facilities, on-post housing neighborhood centers, Soldier Support Center, ACS and Soldier and Family Assistance Center waiting areas.

5.3.2. The contractor shall contact FAP customer by email, phone or in writing to remind them about Family Advocacy support services.

5.3.3. The contractor shall seek out and consult with Family Readiness Group staff/volunteers about Family Advocacy info/referral on at least a quarterly basis.

5.4. The contractor shall conduct annual Multi-Disciplinary Team Inspection (MDTI) for ALL Child and Youth Facilities at Fort Bragg. The contractor shall observe and assess opening a closing of facilities, some of which open at 5:30 a.m. and close at 6:15 p.m.

Inspection activities shall include a thorough review of inspection checklist, attendance at MDTI Kickoff Meeting, assigning and scheduling inspections, annotating inspection forms, documenting and reporting “immediate fix” items, presenting inspection results at MDTI out brief after COR approval, follow-up and documentation of follow-up items.

Inspections shall be used as an internal assessment tool utilized by CYSS. All results shall be provided to the government for approval and any follow-on decisions.

5.5. The contractor shall conduct Child Abuse Risk Assessments for Child and Youth Facilities at Fort Bragg using the Child Abuse Risk Assessment Tool (CARAT). The contractor shall observe and assess opening a closing of facilities, some of which open at 5:30 a.m. and close at 6:15 p.m. The contractor shall directly observe classroom activities CARAT inspections require direct observation of classrooms, interviews with staff and a thorough administrative review. Assessment activities shall include a thorough review of inspection checklist, assigning and scheduling inspections, documenting data on inspection forms, documenting and reporting “immediate fix” items, presenting inspection results at the out brief after COR approval, and follow-up and documentation of corrective action items. Note: Inspections shall be used as an internal assessment tool utilized by CYSS. All results shall be provided to the government for approval and any follow- on decisions.

5.6. The contractor shall provide ACS general administrative and clerical support necessary to meet accreditation standards as defined in AR 608-1 that includes, but is not limited to the following:

• assisting walk-in customers;

• answering telephones and providing assistance to the caller

• responding to voicemails and e-mails in a timely fashion

• document all calls received daily on the Government provided form

• provide information and referral to the appropriate resource

• register clients for a life skill class, outreach event, or other FAP sponsored activity

• coordinate with CYSS and clients for child care

• process Group Session Log (DA Form 5900) and Program Evaluation forms for each class

• entering client files into required database;

• updating monthly calendar;

• update the FAP employee sign-in and out board extracting reports from database(s)

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