PWS_BH Case Management_DRAFT.pdf

Ver. October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Behavioral Health Case Management Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Behavioral Health (BH) Case Management Services, as defined in this PWS.

1.1.1 Objectives To provide Behavioral Health Case Management and Administrative Care Coordinator services in support of Individual Medical Readiness (IMR). This requirement is designed to be flexible, responsive, and meet the ever-evolving needs of the government. The Iowa Army National Guard (IA ARNG) Surgeon’s Office requires a highly responsive process whereby the Government can quickly obtain needed support and services. This PWS reflects existing National Guard Bureau policies and regulations.

1.2 Background: Iowa Army National Guard is an operationally ready force that stands ready to mobilize, deploy, and win in all environments, both at home and abroad. This requires Soldiers that are cared for and mentally prepared to answer the call to duty. It is imperative that Soldiers are connected with resources within their community and the Iowa National Guard that can ensure successful adjustment between civilian and military life. The behavioral health program is critical to supporting strength and readiness for the Iowa Army National Guard.

1.3 Periods of Performance (PoP): The Period of Performance shall be a one-year base period and two

(2) 12-month option periods.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 08:00 AM – 4:30 PM on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Work hours may vary to support mission requirements, including occasional evenings and/or weekends. The contractor shall provide services during National Guard drill weekends as needed. The Contractor may provide these services in multiple locations throughout the State of Iowa, depending on mission requirements, with the primary daily duty location being at Building S70, Camp Dodge Joint Maneuver Training Center (CDJMTC) located at 7105 NW 70th Avenue, Johnston, Iowa, 50131. The contractor may provide support outside of the state of Iowa on a case-by-case basis. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential. Teleworking is authorized.

1.4.1.1 Telework: The Government will permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation;

including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.2.12 Any Presidential or State declaration that closes government offices

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) not later than (NLT) 10 calendar days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements:

The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC issuance obtain them and shall process all CAC applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment Application for Identification Card/DEERS Enrollment, using the links at Table 6.1, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e- QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: TBD

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 Reserved

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 15 calendar days after completion of training.

https://jko.jten.mil/courses/atl1/launch.html

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.

The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Reserved.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR https://atc.us.army.mil/iastar/docs/Training_BBP.pdf https://atc.us.army.mil/iastar/index.php within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.12 OPSEC SOP/Plan. The contractor shall develop an OPSEC Standard Operating Procedure (SOP)/Plan and provide it to the COR within 90 calendar days of contract award to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan shall include a process to identify the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. The contractor shall implement OPSEC measures as required by the Government. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator. The contractor shall ensure this individual becomes OPSEC Level II certified within 90 days of appointment as OPSEC coordinator in accordance with AR 530-1. Contractor shall provide a copy of the certification to the COR NLT 15 days after completion.

1.4.5.13 Access to Classified Information. The contractor shall comply with FAR52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret,” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes.

1.4.5.14 Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained, and date of training within 15 days of training completion.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.4.7 Reserved.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The contractor shall submit this information to the KO within five (5) business days after contract award. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non- Government entities.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicle passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: The contractor shall travel to various ARNG armories throughout the state of Iowa during the performance of this contract to provide case management/care coordinator services.

The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made.

1.4.13 Data Rights: The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the

Government shall be the sole property of the Government and may not be used for any other purpose.

This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Reserved.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infostructure AR Army Regulation ARNG Army National Guard AT Annual Training

ATCTS Army Training Certification Tracking System AT/OPSEC Antiterrorism/Operational Security ATO Antiterrorism Officer AUP Acceptable Use Policy BI Background Investigation BH Behavioral Health CAC Common Access Card CDJMTC Camp Dodge Joint Maneuver Training Center CFR Code of Federal Regulations CFP/M/E Contractor Furnished Property, Materials, and Equipment CLIN Contract Line Item Number CM Contract Manager COMSEC/IT Communications Security/Information Technology COOP Continuity of Operations Planning COR Contracting Officer Representative CSWE Council on Social Work Education DA Department of the Army DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense DODD Department of Defense Directive DODID Department of Defense Identification DOW Department of War DPH Director of Psychological Health DSS Deputy State Surgeon EDIPI Electronic Data Interchange Personnel Identifier EHR Electronic Health Record FAR Federal Acquisition Regulation FMR Fully Medically Ready FPCON Force Protection Condition FSO Facility Security Officer GFP/M/E/S Government Furnished Property/Material/Equipment/Services HIPAA Health Insurance Portability and Accountability Act HSS Health Service Support HQDA Headquarters, Department of the Army HRR Health Readiness Reporting HSPD Homeland Security Presidential Directive IA Information Assurance IA ARNG Iowa Army National Guard IMR Individual Medical Readiness IS Information System(s) IT Information Technology KO Contracting Officer LCSW Licensed Clinical Social Worker LISW Licensed Independent Social Worker LMSW Licensed Master Social Worker MTF Military Treatment Facilities MEDCHART Medical Electronic Data Care History and Readiness Tracking MEDPROS Medical Protection System MHS Military Health System MND Medically Non-Deployable MODS Medical Operational Data System MWDE MEDPROS Web Data Entry NARSUMS Narrative Summaries NGB National Guard Bureau NTE Not to Exceed

OCI Organizational Conflict of Interest OPSEC Operational Security OTSS Office of the State Surgeon PED Portable Electronic Device PHA Periodic Health Assessment PII Personally Identifiable Information POP Period of Performance PTSD Post Traumatic Stress Disorder PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RAPIDS Real-Time Automated Personnel ID System RSM Removable Storage Media RSRP Reserve Soldier Readiness Process RTD Return to Duty SBIRT Screening Brief Intervention and Referral to Treatment SM Service Member SPL Soldier Patient Locator SRP Soldier Readiness Processing SSN Social Security Number STR Soldier Treatment Record TA Trusted Agent TASS Trusted Associate Sponsorship System TBI Traumatic Brain Injury TE Technical Exhibit VA Veteran’s Affairs

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: None.

3.3 Equipment: None.

3.4 Services: None.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Reserved.

4.3 Contractor Security Clearance: The contractor’s employees performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industry Security Clearance Office.

5.0 Requirements: The contractor shall: furnish all labor and services required to provide a wide range of Behavioral Health Case Management, Care Coordinator and Administrative services for the Iowa Army National Guard, in support of surge and contingency requirements and steady-state mission. Services shall include, but not be limited to, Periodic Health Assessment (PHA) support, Soldier Readiness Processing (SRP) support, and advising the Director of Psychological Health (DPH) in their decisions regarding return to duty (RTD) or referrals for additional care.

5.1 Training. The Contractor shall ensure all contractor and subcontractor employees complete the following training requirements within 30 days of receiving systems access unless otherwise noted in order to successfully provide services. The contractor shall submit certificates of completion for each affected contractor employee to the COR within 15 calendar days after completion of training.

5.1.1 Medical Readiness Healthcare Portal Training. Each contractor employee must complete The Joint Knowledge Online training DHA-US298 at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf prior to obtaining system access to the Medical Readiness Portal.

5.1.2 Medical Readiness Administrative Portal Training. The contractor must complete The Joint Knowledge Online training DHA-US299 at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf prior to obtaining system access to the Medical Readiness Administrative Portal.

5.1.3 Portable Electronic Device and Removable Storage Media (PED and RSM) Short Course. The contractor must complete the JKO Training J6S N-US414 at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf. The contractor shall submit certificates of completion for each affected contractor employee to the COR within 15 calendar days after completion of training.

5.1.4 Joint Legacy Viewer Training. The contractor must complete the JKO Training DHA US053-DMIX and DHA US054-DMX at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf prior to gaining access to the Joint Legacy Viewer. The contractor shall submit certificates of completion for each affected contractor employee to the COR within 15 calendar days after completion of training.

5.1.5 Disability Evaluation System Training. The contractor must complete training on the Evaluation of Disability Cases DHA-US024 at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf.

5.1.6 Profile Training. The contractor must complete the JKO course Writing Quality Profiles DHA US1150. at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf.

5.1.7 HIPAA and Privacy Act Training. The contractor must complete the JKO course HIPAA and Privacy Act Training DHA US001 at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf.

5.1.8 Personnel Readiness Transformation Training. The contractor must complete the JKO course Personnel Readiness Transformation Training DHA US062. at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf.

5.1.9 Military culture. The contractor must provide documentation of military and/or veteran cultural training within 30 days of starting work. Training options that do not require government system access include: https://starproviders.org/trainings/ and https://deploymentpsych.org/military-culture-course-modules. Other training may be accepted with COR approval. This requirement may be waived if the contractor has prior work experience in military mental health with the Department of Veterans Affairs or the Defense Health Agency.

https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf https://starproviders.org/trainings/ https://deploymentpsych.org/military-culture-course-modules https://deploymentpsych.org/military-culture-course-modules

5.1.10 MHS Genesis. Contract employees must complete all required trainings for MHS Genesis for the population “ARNG Genesis Training – BH Provider at https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf.

5.1.11 Future training requirements. Contract employees must complete all systems access trainings as required by the Department of the Army, the Army National Guard, and the Defense Health Agency/Military Health System to maintain systems accesses.

5.2 Knowledge and Experience: The Contractor shall ensure all contractor and subcontractor employees possess the following knowledge and experience.

5.2.1 Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and Outlook, and a working knowledge of desktop computer operations;

5.2.2 Working knowledge of medical terminology and health care delivery systems;

5.2.3 Experience with computerized client management systems;

5.2.4 Working knowledge of Army/Air Force medical regulations;

5.2.5 Experience working with community agencies; and

5.2.6 Experience working with military personnel.

5.2.7 Highly desired Skill Set: In order to successfully meet the performance objectives of this contract, it is highly desired that all employees have the following knowledge/skills:

• Strong organizational skills;

• Strong written and verbal communication skills;

• Strong knowledge of standard office procedures;

• Ability to interpret general direction;

• Ability to use various software programs to maintain database files and prepare reports, including but not limited to the following ARNG web-based electronic data systems via MODS:

Medically Non-Deployable (MND)/e-Profile, Medical Data Protection System (MEDPROS), MEDPROS Web Data Entry (MWDE), MHS Genesis, and other modules as applicable or as they become available;

• Experience in program development, marketing, and public education

5.3 Behavioral Health Clinical Case Management.

5.3.1 Qualifications. The contractor shall ensure that contractor and subcontractor employees performing Behavior Health Clinical Case Management services have the following:

5.3.1.1 Specialized educational qualifications. A valid Master’s of Social Work degree from an educational institution accredited by the Council on Social Work Education (CSWE), or equivalent, to practice at Licensed Master Social Worker (LMSW) level or equivalent is preferred. On a case-by-case with approval from the COR, a bachelor’s degree in a relevant field and a minimum of 3 years of relevant work experience may be substituted for a master’s degree.

5.3.1.1.1 Bachelor’s degree must be in the field of social work, psychology, human services, social sciences, or related equivalent.

5.3.1.1.2 Experience must be in the field of substance abuse evaluation and treatment, mental health, mental health case management, or military/first responder mental health. A certification for drug and alcohol counseling (or higher) is strongly preferred.

https://jkodirect.jten.mil/Atlas2/page/desktop/DesktopHome.jsf

5.3.1.2 A current state license or state certification as a mental health practitioner (e.g. social worker, clinical psychologist, marriage and family counselor, certified drug and alcohol counselor, or professional counselor) in the state of Iowa where practice takes place;

5.3.1.2.1 Continuing education required for licensure/certification must include 2 hours of substance abuse training biennially.

5.3.1.2.2 Continuing education required for licensure/certification must include 1 hour of suicide-related training biennially including but not limited to suicide risk assessments, suicide prevention, and suicide response.

5.3.1.2.3 A Master’s of Social Work degree or equivalent is preferred. On a case-by-case with approval from the COR, a bachelor’s degree in a relevant field and a minimum of 3 years of relevant work experience may be substituted for a master’s degree. Bachelor’s degree must be in the field of social work, psychology, human services, social sciences, or related equivalent. Experience must be in the field of substance abuse evaluation and treatment, mental health, mental health case management, or military/first responder mental health. A certification for drug and alcohol counseling (or higher) is strongly preferred. Clinical Case Management contractor employees must complete biennial continuing education requirements in substance abuse (2 hours) and suicide topics (1 hour).

5.3.1.3 Ability to practice at the independent level without requiring state mandated clinical supervision;

5.3.1.4 Demonstrated capability to complete accurate bio-psycho-social assessments, including substance abuse assessments and risk assessments;

5.3.1.5 Have or be covered by professional liability insurance of at least $1,000,000 per occurrence, $3,000,000 aggregate;

5.3.1.6 A minimum of three (3) years of clinical or administration mental health care experience after receiving the qualifying graduate degree for this position;

5.3.2 The Contractor shall provide the following Behavior Health Clinical Case Management services within the framework of the established behavioral health program per the Directory of Psychological Health:

5.3.2.1 Coordinate mental fitness and wellness for operational readiness. Develop and maintain systems for identifying and resolving Soldier’s behavioral health concerns in conjunction with the Office of the State Surgeon (OTSS) Behavioral Health Program.

5.3.2.2 Implement approved marketing and educational strategies for IA ARNG Behavioral Health system programs to IA ARNG service members, families and community entities. Provide mental health assessments, screenings and referrals to resources based on the assessments and screenings conducted in support of the IA ARNG Yellow Ribbon Program throughout each phase of the Deployment cycle (before, during, and after).

5.3.2.3 Contractor shall have familiarity with behavioral health assessment tools used for screening.

When screening Service Members (SM’s) for PTSD contractor shall use the PLC-M tool. Depression screening shall use the PHQ-9. Screening for Suicidal Ideation shall use Columbia screening tool. For anxiety the GAD-7 screening tool shall be used. Screening for alcohol abuse shall use the audit screening tool. Contractor may use other valid screening tools in addition to the specified tools with COR approval.

5.3.2.4 Coordinate with State Behavioral Health Programs Team to assist Service Members in seeking and coordinating medical, behavioral health, and substance abuse care resources, as required, without compromising the quality of outcomes for the Service Members that are at high risk. Determine a provisional diagnosis and formulate appropriate treatment plan within 24 hours of initial intake.

5.3.2.5 Participate in monthly team meeting with the DPH and COR to review program development and to coordinate marketing and educational messages for service members within the IA ARNG.

5.3.2.6 Coordinate training for all resources within the IA ARNG Behavioral Health System to support the delivery of behavioral health services and substance abuse services for all at risk service members and to support families as necessary.

5.3.2.7 Develop a list of agencies and organizations that are willing to work with the Veteran population, outside the Veteran’s Administration (VA), which provide rehabilitative services to traumatized veterans.

5.3.2.8 Maintain resources to ensure that the IA ARNG Behavioral Health Care System provides crisis intervention, psychological assessment, substance use assessment, brief treatment, psychotherapy, and additional treatment modalities; to include educational, vocational, and rehabilitative counseling, as needed.

5.3.2.9 Coordinate referrals for Service Members and/or family members to the behavioral health components of the psychological, family, social, spiritual, and emotional support programs available to SMs and their families using Military Treatment Facilities (MTF), Veteran Affairs (VA), network Tri-Care provider, and non-network providers. Upon notification, contact high risk SM immediately, but no later than 72 hours after notification.

5.3.2.10 Promote and maintain communication and harmonious working relationships with the following programs within the IA ARNG: Medical Case Management teams, Sexual Assault Prevention and Response Program, Suicide Prevention Program, Army Casualty Operations, Survivor Outreach Services, State Family Programs, IA ARNG Yellow Ribbon Program, Risk Reduction Team, and other IA ARNG programs not specifically listed.

5.3.2.11 Keep case records, relevant social history, and concurrent problems in psychosocial functioning, goals, case treatment plan, referrals and follow-up. Documentation must be completed within three (3) business days of each encounter in the electronic health record (EHR).

5.3.2.12 Collaborate with social service agencies to integrate resources, plan, and deliver comprehensive services, and link service members to appropriate resources to make affirmative recommendations based on the results of evaluations.

5.3.2.13 Identify problems and gaps in service in current behavioral health delivery system and devise methods to improve and enhance the system.

5.3.2.14 Maintain medical documentation and charting on all assigned Service Members, to include tracking medical status and documentation on SM contact (email, voice call, or personal interview) in EHR, in accordance with AR 40-66 and unit Standard Operating Procedures.

5.3.2.15 Attend PHA, SRP, and outreach events as needed.

5.3.2.16 Adhere to all laws, regulations and policies applicable to Individual Medical Readiness (IMR) and deployment, to include maintaining Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines.

5.3.2.17 Inform a credentialled military medical provider of the Soldier’s status and…