PWS-Base Linen Cleaning 7 Feb 20.pdf

PERFORMANCE WORK STATEMENT

FOR

BASE LINEN LAUNDRY AND DRY CLEANING SERVICES

SHAW AIR FORCE BASE, SOUTH CAROLINA

7 FEBRUARY 2020

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personnel services contract to provide base linen laundry and dry cleaning services in accordance with this Performance Work Statement (PWS), Service Summary and within the Quality Assurance Surveillance Plan. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform base linen and dry cleaning services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: This PWS sets forth the terms and conditions, standards and oversight responsibilities for Base Linen Cleaning Services for the Carolina Pines Lodging Facility located at Shaw Air Force, South Carolina. The Carolina Pines Lodging facility provides 131 transient visiting quarters Temporary Duty personnel and PCS families. Each of our 44 family unit can accommodate a family of four. The lodging quarters for families have a kitchenette, dining area, living area, and a full bath with separate bedroom.

1.3 Objectives: Provide linen laundry and dry cleaning services of Bulk Linen in accordance to this PWS. Bulk Linen consists of: sheets, pillow cases, bath towels, hand towels, wash cloths, bath mats, mattress pads, blankets, bed spreads, cleaning rags, and unserviceable sheets used to wrap bulk laundry for pickup.

1.4 Scope: The Contractor shall ensure the follow requirements are satisfactorily met. The Contractor shall:

1.4.1. Provide timely pick-up and delivery of bulk linen on schedule days listed in this PWS, delivering correct quantities of clean laundry free of all visible dirt, foreign objects, dampness, offensive odors, mildew, cleansing chemical residue, and has an uniform appearance properly finished and packaged..

1.4.2. Ensure items received in a wet or moist condition are processed to prevent development of mildew, rust, or other stains/marks.

1.4.3. Ensure clean serviceable items shall not come into contact with soiled items.

1.4.4. Ensure its operations comply with any certification of labeling requirements arising from state or local Department of Health Regulations.

1.4.5. Pick-up and Delivery of Items:

1.4.5.1. Location. Pickup and deliveries will take place at Buildings 931 and 933.

OUTDATED DRAFT

1.4.5.2. Schedule.

Facility Building Tuesday Friday Carolina Pines Inn Linen Exchange 933/931 X X

1.4.5.3. All pickup and deliveries shall be accomplished between the hours of 8:00 a.m. and 10:00 a.m.

(1) Items picked up on Tuesday shall be delivered the following Friday.

(2) Items picked up on Friday shall be delivered the following Tuesday.

The Carolina Pines Inn is open 7 days per week 365 yearly; due to the daily operation of the facility there are no Holiday or other closures. For any delivery date changes, the contractor shall notify and coordinate with Lodging Manager or Contracting Officer’s Representative (COR) 10 business days in advance.

1.4.6. Finishing and Packaging: The Contractor shall ensure items are properly finished, bundled, packaged, wrapped, and labeled with the quantity enclosed and appropriate facility name. Item specific finishing and packaging requirements are indicated in Exhibit 2, Methods of Finishing and Exhibit 3, Finishing and Packaging.

1.4.7. Collection Statement: The Contractor shall provide weekly collection statements which will include delivered totals. The information on the collection report must include at a minimum, item type, item quantity, and total bulk item weight as indicated in Exhibit 4, Linen and Laundry Tracking Form.

1.4.8. Counting and Signing. The contractor shall verify the item count. The contractor shall, at the time of pickup, sign the linen and laundry tracking form for the items being picked up and such signature shall constitute agreement to the Government’s count unless specific exception is taken. The Government will retain a copy of the form.

1.4.9. Missing Items. In the case of linen items missing from a delivery, the contractor shall issue, on the same day the shortage occurs, an IOU (shortage) ticket to the Government representative and redeem it on the next regularly scheduled delivery at no additional cost to the Government. All items not delivered within 24 hours of the original scheduled delivery date will be considered missing. If a missing item is not delivered within the next four deliveries, the item will be considered lost and the contractor shall reduce the following week’s invoice in the amount of the replacement cost of the item at replacement pricing of the actual item. For uniformity of linen products, the Lodging facility will purchase the replacement items.

1.4.10. TRANSPORTATION AND STORAGE OF ITEMS

1.4.10.1. Delivery Vehicle. The Contractor shall use an enclosed vehicle for transportation of articles. Soiled and clean articles shall not be transported in the same vehicle at the same time. All clean articles are to be protected from contamination and soiling during transit to the facilities. After transporting dirty/soiled/contaminated laundry, the vehicle interior must be cleaned and sanitized before loading clean articles

1.4.10.2. Laundry Carts. The Contractor shall provide laundry carts for storage and transportation of linen at laundry accumulation points, to, and from Contractor’s place of business. The Contractor shall provide empty carts requested by Government facilities. Carts are required to have a maximum length and width of 60” X 30” with a maximum height of 80”. Empty carts shall be left at each location during delivery of clean linen for the next scheduled pickup of dirty linen. Contractor will load and unload carts.

1.4.10.3. After transporting dirty/soiled/contaminated laundry, the Contractor shall ensure laundry carts are cleaned and sanitized before loading the clean articles. Carts will be in good condition.

1.4.11. REPAIRS

1.4.11.1. The Contractor shall repair or reimburse the government for all damages to individual items which occur while in the custody of the contractor. The contractor is not responsible for repair of items received from the Government in need of repair. Any item needing repair will be marked “Unserviceable” and the condition of the item will be marked on the laundry ticket during the marking-in (customer turn-in) process (this may happen at government facility or contractor facility). The contractor shall clean the item marked “unserviceable” and ensure that they are segregated from other laundry items and are readily identifiable upon return to the Government marked “Unserviceable – Attention Contracting Officer’s Representative”.

1.4.11.2. Repairable items. The Contractor shall repair, at its expense, all damages to individual items which occur while in the custody of the contractor. Thread, material, and zippers of the same type, texture, manufacturer quality, color and color fastness as that used in the manufacture of the item shall be used for repair and replacement. The contractor shall return all repaired items in separately marked bundles to the Government. Designated bundles shall be marked “Repaired-Attention QA Personnel”. Any item with a rip or tear is considered damaged beyond repair, see paragraph 1.4.11.3.

1.4.11.3. Damaged Beyond Repair. The Contractor shall reimburse the Government the current replacement cost of the item, when the item is determined damaged beyond repair, or the contractor cannot make the repairs with thread, material and zippers of the same type, texture, manufacturer quality, color and color fastness as that used in the manufacture of the item.

1.4.12. Special Wash: Special wash items are defined as items that have been stained while in the Government’s possession and will need special attention. Government personnel will separate special wash items and mark with a tag stating the item is a special wash item. The Contractor shall ensure special wash items are segregated from other laundry items during wash, and are readily identifiable upon return to the Government as special wash items. Items shall be labeled “Special Wash.”

1.4.13. Contaminated Laundry: All contaminated laundry (i.e. bloodstained, bodily fluids) shall be identified by Government personnel and placed in separate plastic bags for transport. The Contractor is responsible for properly handling this contaminated laundry, in accordance with the generally accepted industry standards.

1.4.14. Re-Performance of Laundering-Rewash: Any items found to have been unsatisfactorily laundered as determined by the contracting officer or his/her authorized representative shall be re-laundered at no additional cost to the Government. Such items will be identified by the COR to the contractor’s representative after the unsatisfactory condition is discovered. The item shall be re-laundered and returned to the same exchange point within the next scheduled delivery day after they are identified to the contractor. If the return period should fall on a weekend or legal holiday, the item is to be returned the next normal delivery day following that weekend or holiday.

The Contractor shall ensure re-wash items are segregated from other laundry received. The Contractor shall also ensure that items are readily identifiable upon return to the Government as re-wash items, to include the date and load number with which they were originally returned. Items shall be labeled “Re-wash”.

1.4.15. WORKMANSHIP AND SANITATION

1.4.15.1. Delivered finished articles shall conform to the generally accepted industry standards of quality, cleanliness, finish, and appearance with use of sanitizers, detergents and softeners. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. The contractor is subject to inspection of sanitary conditions at any time by a representative of the Government, and the Government reserves the right to perform or cause to have performed any test necessary, to determine the sanitary condition of articles delivered by the Contractor. The Contractor shall ensure that at no time Shaw AFB items come into contact with items of other customers.

1.4.15.2. The Contractor shall ensure polyester/cotton garments, fitted sheets, bedspreads, and all other articles are cleaned in a manner that prevents wrinkling and shrinking of fabric.

1.4.15.3. The Contractor shall use a fabric softener on towels, sheets, pillow cases, blankets, bedspreads, bath mats, and scrubs to improve the feel and softness of these fabrics.

1.4.15.4. Bleaching of Items. The Contractor shall use fabric-safe bleach on all colored articles. Items to be bleached shall be bleached by a method that prevents yellowing, color loss, or degradation of fabric.

1.4.15.5. Stains. The Contractor shall apply stain removal treatment to stained items that the Government has identified with hard-to-remove stains. The Contractor shall also provide pre-spot stain removers that the Government can use for the best result in removing stains.

1.4.15.6. The Contractor is required to replace any articles damaged beyond repair while in Contractor’s possession, after COR validation and Contracting Officer approval. Article replacement will consist of the Contractor providing a like new item of equal quality to the COR.

1.4.15.7. Water Temperatures will be in accordance with the Association for Professionals in Infection Control and Epidemiology (APIC) Guidelines for Laundry, 1996, and ALM Procedures for Infection Control. Water temperatures for hotel linens shall comply with the manufacturer’s recommendation to avoid shrinkage.

1.4.16. Flatwork Ironing: The Contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, discoloring, or wrinkling that is noticeable and significant in area affected, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

1.4.17. Continuation of Mission Essential Services During Crisis: IAW Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.237.7023, it is determined that the Base Linen services in PWS paragraph 1.0 are essential for contractor performance. Linen and laundry service is critical to lodging operations success. In the event of a crisis or emergency requiring restricted base access, specific laundry services required may be identified by the Lodging Manager or Lodging may coordinate a pick up point off of the installation. Carolina Pines does not possess the facilities or equipment to operate a self-sustaining linen operation. The Contractor may be required to provide linen services to support mission changes. The Contractor shall address maintaining continuity of services in the Quality Control Plan.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year 1 April 2020 – 31 March 2021 Option Year I 1 April 2021 – 31 March 2022 Option Year II 1 April 2022 – 31 March 2023 Option Year III 1 April 2023 – 31 March 2024 Option Year IV 1 April 2024 – 31 March 2025

1.6 General Information

1.6.1 Quality Control: The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, Performance Requirement Summary. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor’s Quality Control Plan (QCP) shall be submitted with the Contractor’s proposal. After acceptance of the QCP, the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The Government shall monitor and evaluate the Contractor’s performance to ensure services are received IAW requirements set forth in this PWS. The method of surveillance will be explained in the Governments’ Quality Assurance Surveillance Plan. The COR will periodically inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, or otherwise inspecting the task or its result to determine whether or not the performance meets the standards contained in this PWS. The COR may also inspect tasks not specifically mentioned in the Services Summary. The COR will document the results of the surveillance and this documentation will become the official Air Force (AF) record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide a report to the Contracting Officer for action concerning the Contractor. The Contractor shall respond to the Contracting Officer within ten (10) calendar days of receipt. The surveillance results shall be maintained as past performance information of the Contractor’s overall compliance with contract terms and conditions. The Government will neither supervise contractor employees nor control the method by which the Contractor performs the required tasks.

It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer immediately. The COR will be identified by separate letter. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract:

perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.3 Recognized Holidays: The Contractor IS required to perform services during recognized holidays, unless arrangements are made for alternate dates. Coordination must be made with the Lodging Manager 10 calendar days in advance.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:00 AM- 5:00 PM EST, Monday thru Friday, except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the government facility is closed for the above reasons.

The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Base Closure: The Government will notify the Contractor of anticipated closure of the facility due to inclement weather or any other authorized closure. In the event of an unplanned closure of the facility the Contractor will be notified using the contact information provided. The Contractor is not authorized to bill the Government for those hours unless the Contractor can perform productive duties from an alternate worksite. Work scheduled but not accomplished because of base closure, will be accomplished as soon as possible after reopening the base.

1.6.6 Place of Performance: The work to be performed under this contract will be performed at the Contractor’s facility.

1.6.7 Type of Contract: The government will award a Firm Fixed Price Contract.

1.6.8 SECURITY REQUIREMENTS.

1.6.8.1. Clearance Requirements. Non Applicable.

1.6.8.2. Visitor Group Security Agreement (VGSA). Non Applicable.

1.6.8.3. Notifications: Non Applicable.

1.6.8.4. Listing of Employees: Non Applicable.

1.6.8.5. Physical Security: Non Applicable.

1.6.8.6 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

1.6.8.6.1. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.8.6.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.8.7. Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8.8. Security Training: No Applicable.

1.6.8.9. Pass and Identification Items: The Contractor shall comply with all requirements and procedures in accordance with (IAW) Air Force Federal Acquisition Regulations System (AFFARS) 5352.242-9000, Contractor Access to Air Force Installations. The Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. All contractor employees shall undergo a background check conducted by 20th Security Forces Squadron prior to issuance of base access credentials. Until 1 Oct 2020 Shaw AFB will accept identification cards or driver's licenses from all states and Territories except ones marked "NOT VALID FOR FEDERAL IDENTIFICATION or FERERAL LIMITS MAY APPLY or any other words to that effect." Effective 1 Oct 2020 only REAL ID identification cards or driver's licenses will be accepted. For a full list of REAL ID Act and compliant and non-complaint states, please visit https://www.dhs.gov/current-status-states-territories. Contact 20th Security Forces Squadron for alternative forms of acceptable identification to conduct background checks. All documentation shall be submitted for base passes or base identification per Base Security Requirements. Contractor personnel shall obtain and wear specific Contractor base passes. Contractor personnel who have personal Department of Defense (DoD) retiree or dependent identification cards (ID), shall not use those personal ID cards for base access when performing contract work. All Contractor personnel who operate a vehicle in performance of this contract shall possess a valid driver’s license, current registration and insurance.

Failure to turn in a base credential when requested can result in a non-recommend from Security Forces for future base access. The Contractor is responsible for employee inability to obtain base access required for contract performance. The Contractor will be responsible for ensuring their employees are added to the Security Forces Entry Authorization List (EAL) to facilitate their servicing within the flight line perimeter.

OUTDATED DRAFT

http://www.dhs.gov/current-status-http://www.dhs.gov/current-status-http://www.dhs.gov/current-status-

1.6.8.10. Background Checks. All Contractor employees shall submit to a criminal background check accomplished by Shaw Air Force Base Security Forces prior to the employee being issued base access credentials. Each Contractor personnel must submit their Social Security Number, Date of Birth, and Driver's License state and number (if applicable). Failure to submit required information can result in denial or delay of issuance of credentials. Background checks are only good for the company that requested them. Processing background checks takes, at a minimum, 7-10 days from time of submission.

1.6.8.11. Federal Investigations Requirements. Contractor employees requiring initial issuance of a Common Access Card (CAC), Access to Restricted Areas, Use of Government Automated Information Systems/Networks, Child Care positions, or designated Positions of Trust shall complete submission of a Tier 1 investigation to the Office of Personnel Management (OPM), or a DoD-determined equivalent investigation. When required, the Government (20 FW Information Protection Office) will submit Tier 1 investigations to OPM at no cost to the Contractor.

1.6.8.12. Retrieving Identification Media. The Contractor shall retrieve all identification media from employees who depart for any reason before the contract expires; e.g. terminated for cause, retirement, etc.

1.6.8.13. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

1.6.8.14. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on Shaw AFB SC.

1.6.8.15. For Official Use Only (FOUO). The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

1.6.8.16. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

1.6.8.17. Controlled/Restricted Areas. Non Applicable

1.6.8.18. Photography Restrictions. No one is authorized to take any pictures or video recordings of Air Force operational aircraft or restricted areas without the approval of 20 FW/CVN regardless of location while on Shaw AFB. This includes, but is not limited to, photographs taken from personal electronic devices such as blackberries, iPADs, iPODs, cell phones, or any other devices with digital recording capabilities. Any Contractor requiring pictures or videotape of Shaw's restricted/controlled areas to support their contract must request and possess written authorization prior entering the area. Written authorization letters to photograph or video the flightline must be signed by one of the following: 20 Maintenance Group Commander or Deputy; Aircraft Maintenance Squadron Commander; a Fighter Squadron Top 3, Director of Operations, or Commander; 20 Operations Group Commander or Deputy; 20 Operations Support Squadron Commander or Director of Operations; or 20 FW/CVN. Written authorization letters to photograph or video MQ-9 operational areas must be signed by the 50 ATKS or 25 ATKG commander. Written authorization letters to photograph or video the Missile Defense Agency area must be signed by the 609 ACOMS commander.

1.6.9 Special Qualifications: Non Applicable

1.6.10. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced.

Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government. Other topics may include (as applicable):

opportunities to improve the contract, any modifications required of the contract, unsatisfactory performance inspections results, and valid customer complaints against each performance objective observed, and the results of corrective and preventive action measures. The Contractor will also notify the Contract Officer in writing, of work being requested or performed, if any, that the Contractor considers over and above the requirements of the contract.

Appropriate action shall be taken to resolve outstanding issues. The Government will provide the Base Environmental Plan at this meeting. The minutes of these meetings will be documented in writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the COR functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor will set out in writing to the Contracting Officer any areas of non-concurrence. These meetings shall be held as needed, but not less than bi-annually after the contract is awarded. There will also be an initial meeting to take place 30 days after the contract has been awarded.

1.6.11. Key Personnel: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 AM - 4:00 PM EST, Monday thru Friday except when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should identify personnel easily and quickly for reasons of safety and personal protection. Contractor personnel shall display distinguishing badges or other visible identification. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13. Contractor Travel: Non Applicable

1.6.14. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.15. PHASE IN /PHASE OUT PERIOD: Non-Applicable

1.6.16. STANDARDS: The Government is authorized to restrict employment under this contract of any Contractor personnel or prospective Contractor personnel, who is identified as a potential threat to the health, safety, security, general well-being, or the operational mission of the installation (to include annexes such as Poinsett and Wateree) and its population. A determination may also remove Contractor personnel for, but is not limited to, incidents involving most immediately identifiable types of misconduct or delinquency such as: disorderly conduct, use of abusive or offensive language, intimidation by words or actions, fighting, participation in disruptive activities which interferes with the normal operations or brings discredit to the Government, theft, vandalism, sexual harassment, or any criminal actions. This also includes selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects while in or on Federally-controlled property. Contractor personnel shall only smoke and/or use tobacco products in designated and approved smoking/tobacco use areas. If the CO directs removal of Contractor personnel for violating the above provisions, the Contractor shall immediately remove the individual(s) at no cost to the Government. Removal of employees for misconduct does not alleviate the Contractor from providing services. Per Shaw AFB Plan 31- 101, the installation commander has authority to debar any individual from the installation who commits a crime or offense prejudicial to good order and discipline. All disputes to the CO’s decision must be filed within ten (10) days of the decision to the Base Operations Support Flight Chief. The removed Contractor personnel may not resume work unless/until a decision is made by the Government CO overturning the removal decision.

1.6.17. SUBCONTRACTOR COMPLIANCE: The Contractor shall be responsible for ensuring Subcontractors satisfy the requirements set forth in the contract. The Contractor shall include a provision in all subcontracts to require Subcontractor compliance with terms and conditions of this contract.

1.6.18. EMPLOYING GOVERNMENT PERSONNEL: The Contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

Further, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval in accordance with DODD 5500.7R, Joint Ethics Regulation. In addition, the Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies contained in AFI 64-106, Industrial Labor Relations Activities. All questions of “conflict of interest” shall be referred to the CO. The Contractor is cautioned that off duty active military personnel hired under this contract are always subject to Permanent Change of Station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. Their absence at any time shall not constitute an excuse for nonperformance under this contract.

1.6.19. COMPLIANCE WITH LABOR LAWS: The Contractor shall comply with all applicable laws pertaining to wages, worker’s compensation, equal opportunity, Service Contract Act, and so forth, as implemented by Air Force directives and required by law.

1.6.20. Continuation of Essential Contractor Services: This requirement is not considered mission essential, and services will be suspended during a declared emergency. Contractor personnel will not be required or expected to perform maintenance in such an event as a hurricane or when travel is deemed “unsafe” by local authorities.

Inspections and/or maintenance actions due during this time will be completed as soon as the condition warranting the delay is lifted. This maintenance will not be withheld until the next service interval and contractor personnel are expected to perform the maintenance that was to be performed prior to the delay within 5 days.

1.6.21. Information Management: All records, files, documents, regardless of media (e.g., paper, electronic, etc.) as described in the PWS that are the responsibility of or generated by the Contractor, are the property of the Government, and shall remain so upon termination or completion of the contract. The Contractor shall keep these items current and maintain and dispose of them in accordance with the requirements established in Air Force Instruction (AFI) 33-322, Records Management Program, paragraph 10, Air Force Manual (AFMAN) 33-363, paragraph 6.4, AFI 33-364, paragraph 2.10, and the Air Force Records Disposition Schedule available on the Air Force Portal link. Records shall be turned over to the Government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. The Shaw AFB Records Management Office (20 CS/SCOKR), 895-1630, will provide assistance and training to the Contractor to ensure compliance with Federal record keeping requirements.

1.6.21.1. Data Rights: Non Applicable.

1.6.21.2. Records: The Contractor shall be responsible for creating, maintaining, and disposing of only those Government required records that are specifically cited in this PWS. If requested by the Government, the Contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

1.6.22. Purchase of Recycled Products: The Contractor shall comply with the DoD Green Procurement Program for Recovered Materials.

1.6.23. Publications: The Contractor shall ensure compliance with all applicable publications, regulations, and operating instructions related to the tasks set forth in this PWS. The Contractor is required to acquire and abide by the latest version of all publications. See Part 6 for a list of applicable publications.

1.6.24. Safety Requirements: The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements and applicable Department of Labor, Department of Defense and Air Force safety standards.

The Contractor shall provide a verbal report to the Contracting Officer as soon as possible following an occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of the required Accident Investigation Report to the CO within five (5) calendar days of each occurrence. The Accident Investigation Report shall be prepared and submitted IAW

AFI 91-204.

1.6.24.1. Mishaps: In the event of an accident/mishap, the Contractor shall take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

1.6.24.2. Investigations: If the Government elects to conduct an investigation of the accident/mishap, the Contractor shall cooperate fully and assist Government personnel in the conduct of investigation until the investigation is completed.

1.6.24.3. Lock Out Tag Out (LOTO): The Contractor will follow all LOTO procedures IAW OSHA regulation

1910.147 and AFI 91-203. The Contractor will also provide proof of an approved LOTO process to the COR upon contract approval.

1.7. Environmental Management System, Executive Summary For Contractors:

1.7.1. Introduction. In accordance with Air Force Instruction 32-7001, Environmental Management, Shaw Air Force Base (SAFB) has implemented an ISO 14001 based Environmental Management System (EMS). The goal of the EMS is to improve the core business processes of SAFB, as they relate to the environment, seeking to improve and enhance performance in support of the overall mission. The EMS supports a transition from a compliance driven program to one that focuses pollution prevention efforts on managing both environmental and mission risks.

1.7.2. Environmental Policy. Central to the SAFB EMS is the base environmental policy set by Wing Leadership.

The policy establishes fence-to-fence applicability to include all 20th Fighter Wing organizations, all tenants, and contractors conducting business on SAFB property. It further extends applicability to the areas under SAFB control at Wateree Recreational Area and the Poinsett Electronic Combat Range. As indicated in the policy, SAFB leadership is committed to continual improvement, pollution prevention, regulatory compliance, the conservation of natural resources, and the integration of environmental awareness into day-to-day operations.

Through such commitments, SAFB is able to set environmental objectives and targets with focus on enhancing the mission through environmental management.

1.7.3. What is EMS? An EMS is that part of an overall management system that includes organizational structure, planning activities, responsibilities, practices, procedures, processes, and resources for developing, implementing, achieving, reviewing, and maintaining the environmental program and achieving environmental goals based on continual-improvement. The EMS is intended to help SAFB balance its mission with maintaining regulatory compliance and developing sustainability strategies to secure this base’s ability to support current and future mission requirements.

1.7.4. Significant Aspects. An aspect is any interaction with the environment caused by activities on SAFB.

Through the EMS, these aspects have been systematically inventoried and evaluated based on the following ranking criteria.

• Relative financial cost

• Risk to the environment

• Risk of regulatory non-compliance

• Potential mission degradation

• Community Concerns

These criteria are scored and weighted for each aspect as recommended by Wing Leadership to establish those environmental aspects deemed most critical to address.

1.7.5. What is My Role? As a contractor performing work on SAFB property you must understand that any activities that directly or indirectly impact the environment, especially the significant aspects listed above, must be communicated with the 20th Civil Engineer Squadron, and the greatest precaution should be taken to avoid negative impacts in these areas. Think of EMS the same way you think about safety. Just as you are aware of all safety hazards associated with your job, you must also be aware of all environmental impacts associated with your job and mitigate those to the extent possible.

To find out more about the SAFB EMS or to discuss potential impacts of contracted activities, contact the 20th Civil Engineer Squadron at 803.895.9987.

1.7.6. 20th Fighter Wing Commander Memorandum on Shaw AFB Commitment to Environmental Protection:

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFFARS Air Force Federal Acquisition Regulation Supplement AFI Air Force Instruction CFR Code of Federal Regulations COR Contracting Officer Representative DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation CO Contracting Officer OCI Organizational Conflict of Interest PIPO Phase In/Phase Out POC Point of Contact PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services. Non-Applicable

3.2 Facilities. Non-Applicable

3.3 Utilities. Non-Applicable

3.4 Equipment. Non Applicable

3.5 Materials. Non-Applicable

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance. Non-Applicable.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services as identified in paragraphs 1.4 through 1.4.18, Summary Services.

5.2. Task Heading. Non-Applicable.

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR): Non-Applicable

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) – N/A

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Services Summary

TECHNICAL EXHIBIT 1

SERVICES SUMMARY

Services Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement)

Standard PERFORMANCE

THRESHOLD (THIS IS THE

MAXIMUM ERROR RATE. IT

COULD POSSIBLY BE “ZERO

DEVIATION FROM

STANDARD”)

Method of Surveillance

SS # 1.

The contractor shall pickup and deliver IAW locations and set schedule timelines identified in the PWS.

See PWS paragraphs 1.4.1., 1.4.5.

(Schedule)

No more than two (2) customer complaints per quarter.

Random Sampling will be conducted by the Carolina Pines Inn Quality Assurance Evaluator and lodging COR and validated customer complaints from guests.

SS # 2

The contractor shall provide a weekly collection statement with delivered totals provided to the Carolina Pines Inn laundry staff.

See PWS paragraph 1.4.7.

Zero (0) customer complaints per quarter.

100% requirement by Lodging Manager or Lodging Accountant

SS # 3

The contractor shall provide correct quantities of laundry are delivered.

See PWS paragraphs 1.4.8., 1.4.9 No more than two (2) customer complaints per quarter.

100% Inspection by the COR and/or the Laundry Staff

SS# 4

The contractor shall ensure laundry is delivered free of all visible dirt, debris, dampness, odor, mildew, cleaning chemical residue, and has a uniform appearance, properly finished and packed and labeled (See PRS items 1.4.1., 1.4.2., 1.4.3. and 1.4.6.)

See PWS paragraph 1.4.1., 1.4.2., 1.4.3.

and 1.4.6.

No more than two (2) customer complaints per month.

Random Sampling will be conducted by the Carolina Pines Inn Quality Assurance Evaluator and lodging COR and validated customer complaints from lodging guests.

SS # 5

The contractor shall ensure proper transportation and storage of articles.

See PWS section 1.4.10. No more than two (2) customer complaints per quarter.

Random Sampling will be conducted by the…