PWS ATTACHMENT B PHNSY IT AND CYBERSECURITY.pdf

PDF 317 KB Posted Feb 16, 2022

Attached to: Information Technology and Cybersecurity Contractor Support Services for Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility Code 109 Federal contract opportunity
Solicitation number: HC101922RPHNSY
Issued by: Defense Information Systems Agency

About this file

Written by GovTribe AI · Dec 27, 2023

This document includes a Performance Work Statement (PWS) and related Special Notice for information technology and cybersecurity contractor support services for Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility. The PWS provides detailed descriptions of required IT services including Windows and Unix server administration, storage and backup administration, virtualization administration, terminal services administration, end user support, network management, VPN management, telecommunications infrastructure, wireless network management, device authentication management, network performance monitoring, batch operations, financial applications management, material applications management, financial and material reporting, project applications management, enterprise security tool management, application security tool management, traditional security, assessment and authorization, verify and validate services, security change management, platform information technology support, account and access management support, service management, cellular phone and device management, asset management support, electronic storage media destruction support, IT customer support services outside normal business hours, cybersecurity workforce support, digital signage support, Microsoft SharePoint support, business analysis, IT project management, web application development, audio visual support, video teleconferencing support, end device management, automated access control and entry control systems support, large screen TV monitor support, and Guam IT network support services outside normal business hours. Interested parties are requested to respond to the Special Notice no later than February 25, 2022 regarding provision of the required services.

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Other files for this federal contract opportunity

Other files attached to Information Technology and Cybersecurity Contractor Support Services for Pearl Harbor Naval Shipyard & Intermediate Maintenance Facility Code 109, newest first.
File	Type	Posted
HC101922RPHNSY Questions_Answers.pdf	PDF	Mar 3, 2022
HC101922RPHNSY v1.pdf	PDF	Feb 28, 2022
PWS PHNSY IT AND CYBERSECURITY.pdf	PDF	Feb 16, 2022
HC101922RPHNSY.pdf	PDF	Feb 16, 2022

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FAR 52.215-3 Request for Information or Solicitation for Planning Purposes (Oct 1997)

(a) The Government does not intend to award a contract on the basis of this solicitation or to otherwise pay for the information solicited except as an allowable cost under other contracts as provided in subsection 31.205- 18, Bid and proposal costs, of the Federal Acquisition Regulation.

(b) Although "proposal" and "offeror " are used in this Request for Information , your response will be treated as information only. It shall not be used as a proposal.

(c) This solicitation is issued for the purpose of: obtain information, to include feedback on PWS and pricing information, for planning purposes.

(End of provision)

ATTACHMENT B: SERVICE ENVIRONMENT

6.3.1 Windows Server Administration

Item Description Estimated Quantity 1 Windows Servers 350 2 Network Systems Supported 3 3 User Accounts Supported 8,000

Item Software Versions Supported 1 Microsoft Windows Server 2008 R2 2 Microsoft Windows Server 2012 R2 3 Microsoft Windows Server 2016 4 Microsoft Windows Server 2019 5 Dell VxRail 6 Dell Data Domain 7 Dell Avamar

Item Hardware Supported 1 HP Proliant DL360 2 HP Blades 3 Dell VxRail Appliance 4 Dell Data Domain Appliance 5 Dell Avamar Appliance

6.3.2 Unix Server Administration

Item Description Estimated Quantity 1 Unix and Linux Servers 150 2 Network Systems Supported 3 3 User Accounts Supported 200

Item Software Supported 1 Solaris 10 2 Solaris 11 3 Red Hat Enterprise 5 4 Red Hat Enterprise 7 5 Red Hat Enterprise 8

6 HP-UX 11.31

https://www.acquisition.gov/far/part-31#FAR_31_205_18 https://www.acquisition.gov/far/part-31#FAR_31_205_18

Item Hardware Supported

1 Oracle SPARC M4000 2 Oracle SPARC T8 3 Oracle SPARC T3 4 Oracle SPARC T5 5 HP Proliant DL360

6.3.3 Storage and Backup Administration

Item Description Estimated Quantity 1 NAS Systems 4 2 Tape Libraries 6 3 Network Systems Supported 4 4 Backups Performed (average per week) 200

Item Software Supported

1 Veritas NetBackup 2 Veritas Backup Exec

1 Oracle SPARC T3 2 StorageTek SL150 3 Oracle SL48

6.3.4 Virtualization Administration

1 Virtualization Systems 100 2 Network Systems Supported 4 3 User Accounts Supported 500

1 VmWare ESXi 2 vCenter 3 Oracle Zones

1 HP Blades 2 Oracle SPARC T8

6.3.5 Terminal Services Administration

1 Terminal Services Systems 200 2 Network Systems Supported 4 3 User Accounts Supported 500

1 Citrix XenApp 2 vCenter

1 HP Blades

2 Citrix Netscaler

6.3.6 End User Support

1 Network Systems Supported 4 2 General Support Tickets (per month) 100 3 File Share Management Tickets (per month) 3,000

6.3.8 Network Management, Layer 2 and Layer 3

1 Switch Devices 350 2 Router Devices 15

1 Cisco IOS

6.3.9 VPN Management

1 Network Systems Supported 3 2 VPNs 10 3 VPN Devices 8 4 Router Devices 15

Guam

1 Network Systems Supported 2

6.3.10 Telecommunications Infrastructure

1 Network Systems Supported 3 2 VoIP Devices 6,000 3 VoIP Devices Installed (per month) 50 4 VoIP Devices Decommissioned

(per month)

5 Tickets (per month) 3,000

Guam-specific

Item Description Estimated Quantity 1 Network Systems Supported 2 2 VoIP Devices 150 3 VoIP Devices Installed As required 4 VoIP Devices Decommissioned As required 5 Tickets (per month) 10

6.3.11 Wireless Network Management

1 Access Points 400 2 Controllers 2 3 Access Points Configured (per month) 10

4 Access Points Installed (per month) 10 5 Tickets (per month) 5

6.3.12 Device Authentication Management

1 Appliances 6

6.3.13 Network Performance Monitoring

1 Monitoring Devices 3 3 Monitoring Applications 3

6.3.14 Batch Operations

1 Batch Operations (per day) 25 2 File Transfers (per day) 3 3 Software Applications Supported 6

6.3.15 Financial Applications Management

1 Software Applications Supported 5 2 User Accounts 3,000 3 Tickets (per month) 120

1 Unix 2 Oracle Database

3 CSAS

• COST

• Payroll

• QDB

• SABRS

• SUPDESK

6.3.16 Material Applications Management

1 Software Applications Supported 1 2 User Accounts 1,137 3 Tickets (per month) 50

2 Oracle Database

3 CSAS MAT

4 Windows Server 5 Oracle Weblogic Server

6.3.17 Financial and Material Reporting and Business Objects Management

1 Software Applications Supported 1 2 User Accounts 500 3 Tickets (per month) 40 4 Business Objects Reports Supported 16,000

2 Oracle Database 3 CSAS Applications 4 Windows Server 5 Apache Tomcat Web Server

6.3.18 Project Applications Management

1 Software Applications Supported 20 2 User Accounts 18,037 3 Tickets (per month) 600

1 Adobe Acrobat Pro 2 Solaris 3 Oracle Enterprise Manager 4 Oracle Database 5 Oracle Applications Express (APEX) 6 Oracle WebLogic Server 7 MS SQLServer 8 Microsoft .NET Framework 9 ColdFusion

10 Sharepoint 2016 11 Windows Server

12 SYBASE

13 Micro Focus Server Express COBOL 14 Delphi

15 CSAS

• NMS (AIM, AIMxp, EP, MRQT, PSS)

• AIM4GUAM

• DTR

• ATMS

• NPWS (SPF, PMC, QPS)

• SAEM

16 SYME

• eFEM

• ARCMIS

• ATIS

• LIMS

• AACS

17 NGLIS

• RMAIS

• MRMS

• NTCSS

6.4.1 Enterprise Security Tool Management (HBSS)

1 HBSS Assets (Network Servers) GMAS:

1 HBSS ePO Server

Total: 1 HBSS Asset

SYLAN:

1 HBSS ePO Server 10 RSD Servers

Total: 11 HBSS Assets

2 HBSS Managed Assets GMAS:

20 Windows Server, 5 Linux 7 Windows Workstations, 1 Linux

Total: 33 Managed Assets

SYLAN:

181 Windows Server, 30 Linux, 26 Solaris 255 Windows Workstations, 12 Linux

Total: 504 Managed Assets

6.4.2 Application Security Tool Management (ACAS, VRAM)

1 Scans (per week) 74 2 Assets 14 - RedHat 7 Servers 3 ACAS Managed Accounts 83

6.4.8 Traditional Security

1 Surveillance Areas 6 2 GSA Safes 6

Item Guam Areas

1 Building 4455 2 Forts #1 3 Forts #4430 4 Puget Sound Naval Shipyard Trailer

6.4.14 Assessment and Authorization (A&A)

1 ATO Packages 10

6.4.15 A&A Navy Qualified Validator Services (NQV)

1 ATO Packages 10

6.4.16 Verify and Validate (V&V)

1 Internal Audits (per year) 5 2 Performance of Assessments

(per year)

6.4.17 SURGE REQUIREMENT: External Audits

1 External Audits (per year) 5

6.4.19 Security Change Management (SecCM)

1 Change Management tickets

(per year)

6.4.20 Platform Information Technology (PIT)

1 Total identified PIT items 900 2 PIT items requiring vulnerability scanning, antivirus updates, and physical security controls.

6.5.1 Account and Access Management Support

1 Total Active Accounts 6,713 2 New Accounts (per month) 100 3 Account Disablement/Deletion

(per month)

4 Tickets (per month) 40 5 Compliant Details Report Notifications (per month)

6 Systems Authorization Access Request – Navy (SARR-N) Retention (per quarter)

6.5.2 Service Management

1 Tickets Received (per month) 2,329 2 Tickets in Progress (per month) 465 3 Tickets Closed (per month) 2,098

Willrich, Kurt A CIV USN COMNAVSEASYSCOM DC (USA) Please provide information in the section since it is not a Surge CLIN (per comments on PWS).

6.5.3 Cellular Phone, Tablet, and Pager Management

1 Cell Phones (Convert flip phones to

Smartphones) Current

3,500 Smartphones

2,650 (1,550 flip phones, 1100 Smartphones)

2 Cell Phone Issuance (per month) 60 3 Cell Phone Transfers (per month) 5 4 Cell Phone Repairs (per month) 2 5 Cell Phone Returns (per month) 10 6 Tickets (per month) 100 7 iPhone and iPad Requests 300 8 iPhone and iPad Users 1000 9 Troubleshooting Requests

(average per month)

4 Time Spent Troubleshooting – Purebred Agent Access Required (minutes per user)

5 iPhone Device Life (in years) 2-3

Item Cell Phone Manufacturers 1 Apple 2 Kyocera (Flip Phone) 3 Somin (Flip Phone)

Guam-specific

1 Cell Phones 6 2 Cell Phone Issuance

(per week or month)

3 Cell Phone Transfers 0 4 Cell Phone Repairs 0 5 Cell Phone Returns 0 6 Tickets (per x) As required

Item Cell Phone Manufacturers 1 Kyocera

6.5.4 Asset Management Support

1 Assets Received (per year) 3,800 2 Assets Deployed (per year) 3,000 3 Assets Disposed (per year) 3,500 4 Tickets (per year) 100

6.5.5 Electronic Storage Media Destruction Support

1 Electronic Storage Media Destroyed (per year) 3,500

1 Hard Drives 40 2 Hard Drive Destroyed (per year) 4-10

6.5.6 SURGE REQUIREMENT: IT Customer Support Services Outside Normal Business Hours

1 Calls (per night) 1 2 Tickets (per month) 207

6.5.7 SURGE REQUIREMENT: Cybersecurity Workforce (CSWF)

1 CSWF Employees 160 2 Users 6,713

6.5.8 SURGE REQUIREMENT: Digital Signage Support

1 Indoor Digital Signage Units 29 2 Outdoor Digital Signage Units 3 3 Outdoor Billboards 3 4 Installs (per month) 3 5 Average Install Duration

(hours per installation) 1.5

1 30” or larger LCD displays 2 Intel NUC digital players 3 10’w x 6’h Daktronic billboards 4 42”-65” screens for digital signs

6.5.9 Microsoft SharePoint Support

1 SharePoint Sites 65 2 SharePoint Server Farm(s) 2 (production and staging) 3 SharePoint Servers 12 4 Users Supported 6,500 5 Tickets (per day) 3

Item Description Version, Type, or Quantity

1 SharePoint Version 13 2 Environments Production and Staging 3 Architecture (App Servers) 2 4 Architecture (SQL Servers) 2 5 Architecture

(Office Web App Servers)

6 Web Front End 2 7 Central Admin App Server 2 8 ADFS Servers 2

6.5.10 SURGE REQUIREMENT: Business Analysis

1 Projects (per year) 50

6.5.11 SURGE REQUIREMENT: IT Project Management

1 Projects (per year) 50 2 Projects (per person at one time) 5 3 Average project duration (months) 6

6.5.12 Web Application Development

1. PHNSY&IMF operates both Oracle and SQL Server databases.

2. PHNSY&IMF runs .NET apps on legacy .NET frameworks.

3. PHNSY&IMF will be onboarding ASP.NET MVC Core.

4. Developers use Visual Studio.

5. Oracle APEX is a low-code development platform.

6.5.13 SURGE REQUIREMENT: Audio Visual Support

1 Audio Visual Units/Equipment Various: Cisco, Extron, etc 2 Conference Rooms Supported 5 3 Tickets (per month) 1

6.5.14 SURGE REQUIREMENT: Refactor Microsoft Access Applications

1 Oracle Apex 2 Microsoft .NET

Other additional info:

1. PHNSY&IMF operates both Oracle and SQL Server databases.

2. PHNSY&IMF runs .NET apps on legacy .NET frameworks.

3. PHNSY&IMF will be onboarding ASP.NET MVC Core.

4. Developers use Visual Studio.

5. Oracle APEX is a low-code development platform.

6.5.15 SURGE REQUIREMENT: Video Teleconferencing Support

1 VTC Systems 5 2 Conference Rooms Supported 5 3 Average Meetings (per month) 1 4 Tickets (per month) 1

1 VTC Systems 1 2 Conference Rooms Supported 1 3 Average Meetings (per month) 2 4 Tickets (every 6 months) 1

6.5.16 End Device Management

1 Tickets (per month) 52

Item Hardware Supported Estimated Quantity

1 SYLAN

Workstations\Laptops\Tablets\WYSE 200 ea

2 SYLAN MFDs\ Single function printers\Plotters\Scanners\Barcode Printers

165 ea

3 Standalone\PIT Assets 135 ea

Guam-specific

Item Description Estimated Quantity 1 End Devices 220 Wyse, 80 workstations, 5 MFDs, 3 Printers 2 Tickets (per month) 20

1 Workstation 2 Wyse Terminals 3 Laptops 4 Smartboard 5 FAX Machine

6 MFD

6.5.17 Automated Access Control System (AACS) and Automated Entry Control System (AECS)

1 AACS Systems 2 servers, 6 wkstns, 3 comtrols, 53 panels, 3 badge printers, 3 signature capture devices, 3 cameras 2 AECS Systems 3 servers, 10 wkstns, 60+ panels, 3 badge printers, 3 signature capture devices, 3 cameras 3 Workstation Devices # not available at this time 4 Tickets (per week) 12 (Tier 2 & 3 support)

6.5.18 Large Screen TV Monitor Support

1 Large Screen TV Monitors 200+ 2 Cart Stands 80+ 3 Tickets (per month) 5

1 Large Screen TV Monitors SECET Smartboard (1) 2 Cart Stands 1 3 Tickets (per year) 2

6.5.19 Guam IT Network Support Services Outside Normal Business Hours

1 Employees 200 2 Calls (per month) 1

File details come from the government source that posted it. Updated Mar 26, 2026.