PWS Attachment 8 - Performance Requirements Summary FINAL 20260422.pdf
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- Attached to
- Clinical Reference Laboratory Testing Services
- Solicitation number
- HT001526RE001FINAL
- Issued by
-
Defense Health Agency
About this file
This is a Performance Requirement Summary (PRS) attachment to a Performance Work Statement (PWS) for solicitation RFP HT001526RE001, outlining 14 key performance objectives for clinical reference laboratory testing services.
The contractor must meet specific service standards across critical operational areas. For issue reporting, the contractor shall notify the Defense Health Agency (DHA) Contracting Officer's Representative (COR) of performance-impacting issues within 12 clock hours (95% compliance). Technical data for new test interfaces must be provided within 2 business days (90% compliance), and methodology changes require 15-day advance notification (95% compliance). Contractor-furnished supplies must be available 95% of the time, and courier services—including scheduled pickups and emergency STAT requests within 3 hours of notification—must achieve 99% and 95% compliance respectively. The contractor shall maintain 98% uptime for the Lab Information System with Genesis LIS direct interface access. Critical results require telephonic notification to Service Areas (SAs) within 30 minutes of confirmation (95% compliance), with amended reports telephoned within 30 minutes and electronically transmitted within one day (95% compliance). Laboratory testing errors must be reported to the DHA COR within 24 hours of discovery (95% compliance), with complete investigation and corrective action summaries delivered within 30 days (100% compliance). Anatomic pathology specimens must be returned within 7 calendar days post-diagnosis (98% compliance), and established turnaround times must be met 98% of the time. Finally, the contractor shall provide a Mission Essential Contractor Services Plan within 30 days of contract award and maintain it annually or during government-led crisis preparedness exercises (100% compliance). All performance standards are monitored through DHA COR periodic inspection or by exception reporting.
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Text version
Solicitation Number
RFP HT001526RE001
PWS Attachment 8 PWS Attachment 8
PERFORMANCE REQUIREMENT SUMMARY (PRS)
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items.
The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective
PWS Reference Acceptable Quality Level
(AQL)
Method of Surveillance
PRS # 1 Issues impacting testing and/or test results Contractor shall inform the DHA COR in writing of issues or potential issues that might affect the performance within 12 clock hours of identifying those issues
PWS (para 1.10.1.5) Issues or potential issues that might affect the performance are reported to the DHA COR within 12 clock hours of identifying those issues 95% of the time.
DHA COR / Designee Periodic Inspection
PRS # 2 Lab Test File The Contractor shall provide all necessary technical data for new test interfaces.
PWS (para 5.4.11 and 5.4.14)
The contractor provides all necessary technical data for new test interfaces to the Government within 2 business days of the request, 90% of the time
DHA COR / Designee Periodic Inspection
PRS # 3 –Methodology Changes.
The Contractor shall notify DHA COR, SA Cos, and each SA COR of any updated information on test changes at least 15 days prior to the Contractor implementing said change.
PWS (para 5.1.1.1.1) Updated information on test changes is provided within 15 days prior to implementation of said change 95% of the time.
DHA COR / Designee Periodic Inspection
PRS # 4 Contractor- Furnished Supplies and Equipment.
Contractor- furnished items shall be routinely replenished by the Contractor to allow performance of all contract requirements without interruption.
PWS (para 4.1 – 4.4 and 5.3.1.1.14)
Contractor furnished supplies shall be available for use 95% of the time.
DHA COR / Designee Periodic Inspection, or by exception.
PRS # 5 – Courier Services The Contractor shall ensure that all courier pick-ups are not missed and on-time
PWS (para 5.3.5) Courier pick-ups are not missed and met within the agreed upon time for each SA 99% of the time.
DHA COR / Designee Periodic Inspection, or by exception.
PRS # 6 – Unscheduled/STAT Clinical Reference Laboratory Testing Services. The Contractor shall accommodate additional
PWS (para 5.3.5.2) STAT/Unscheduled courier pick up time must be within 3 hours after notification by the SA, 95% of the time.
DHA COR / Designee
Solicitation Number
RFP HT001526RE001
PWS Attachment 8 specimen pick-ups for unscheduled testing. Courier response time must be within 3 hours after notification by any SA.
PRS # 7 –Lab Information System/Data Transmission. The Contractor shall provide an on-line LIS direct interface with Genesis LIS located at each SA
PWS (para 5.2 and 5.3.7)
The contractor shall ensure that the SA has access to the interface 98% of the time
Availability of Management Information System, and/or by exception
PRS # 8 - Critical results. Critical results shall be telephoned, within 30 minutes, directly to the SA after being confirmed and certified by the Contractor
PWS (para 5.3.11) Critical Result notification is telephoned directly to the SA within 30 minutes after confirmation 95% of the time.
SA COR will review the Critical Results Report (PWS 5.3.16.8.) Designee Periodic Inspection, or by exception.
PRS # 9 –Amended Reports.
Amended results shall be telephoned directly to the SA within 30 minutes and followed by electronic transmission within 1 day
PWS (para 5.3.11.1) Telephonic notification within 30 minutes and electronic transmission of results within 1 day is performed 95% of the time
DHA COR / Designee Periodic Inspection of Amended Report.
PRS # 10 - Laboratory Testing Error Non-conforming events, or erroneous testing results caused by laboratory testing error(s) must be reported to the DHA COR within 24 hours of discovery.
PWS (para 5.3.11.2) Non-conforming events or erroneous test results are reported to the DHA COR within 24 hours of discovery 95% of the time
DHA COR / Designee Periodic Inspection of error notification.
PRS # 11 - Laboratory Testing Error. The Contractor shall provide the full investigation of the laboratory testing error, to include corrective action and monitoring, and a summary of all amended patient reports, within 30 days of discovery.
PWS (para 5.3.11.2) The Contractor shall provide the full report of laboratory testing error(s) to the DHA COR within 30 days of discovery 100% of the time
100% inspection of each event(s).
PRS # 12 AP Specimens Returned.
AP specimens shall be returned within 7 calendar days after final diagnosis
PWS (para 5.3.14.2) All AP specimens are returned within 7 calendar days after final diagnosis 98% of the time
DHA COR / Designee
PRS # 13 - Turn Around Times. The Contractor shall provide reports of laboratory testing to the SA within the Contractor’s established turn-around time in accordance with its procedure’s manual.
PWS (para 5.3.10.1 and 5.3.16.9) and Exhibit A
The Contractor’s shall ensure that established test TATs are met 98% of the time
COR will review Quarterly TAT Report
PRS #14 – Mission Essential Contractor Services Plan. Contractor shall provide the plan to the COR/Designee within 30 days of contract award.
PWS (para 5.3.17) The Contractor shall provide plan (and subsequent revisions) for each occurrence 100% of the time.
DHA COR / Designee Period Inspection/Review
– Annually or in conjunction with Government-led crisis preparedness exercises.
Bolanos, Deinor A CIV DHA DHA CONTRACTING ACT (USA) The PWS requires critical results to be telephoned "within 30 minutes." The PRS Acceptable Quality Level (AQL) omits this critical time component, only stating "Notification will be made 95% of the time." This makes the AQL incomplete and unenforceable as written.
You must insert the Time Requirement into the AQL: Recommended Replacement for PRS #8 AQL is:
Notification will be made within 30 minutes 95% of the time.
Bolanos, Deinor A CIV DHA DHA CONTRACTING ACT (USA) Similar to PRS 8, the PWS requires a telephonic report "within 30 minutes" and an electronic report "within 1 day." The PRS AQL omits these timeframes entirely, making it vague and unenforceable.
Recommended Replacement for PRS #9 AQL to:
Telephonic notification within 30 minutes and electronic notification within 1 day will be performed 95% of the time.
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