PWS Attachment 3 Performance Requirements_25 Oct 2022.docx
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PWS Attachment 5 of Cooling Water Equipment and Systems Repair and Maintenance Contract 25 October 2022
PWS Performance Requirements
| Performance Objective |
| Standard |
| Method of Surveillance |
| Acceptable Threshold |
Preventative Maintenance (PM) Services, Reference Section 3.4.1 3.4.2 and 3.4.3
| All Cooling Water equipment fully operational at all times, unless otherwise scheduled and approved by the COR. Provide a detailed report/checklist within forty-eight (48) hours of completion. |
| 100% Inspection |
Cooling Water equipment PMs are completed for each building. 97% completed upon initial inspection and 100% are completed upon final inspection. Reports are submitted within forty-eight (48) hours 95% of the time. Reports are timely and accurate.
Timely and responsive to all Diagnostic service requests, and Corrective Maintenance Level I calls, Reference Sections 3.4.1.2 through 3.4.1.8
| Repairs, general and emergency, are made in a timely manner; the contractor shall respond on the same day for requests submitted before 1200 (noon) and the next day for requests received after 1200; customers are informed of the expected repair time. Response and repairs are made within the specified time of twenty four (24) hours. |
| 100% Inspection |
Service calls are responded to on-time 90% of the time. Repairs are completed and Cooling Water equipment is returned to service on-time 95% of the time.
| Submission of timely and accurate maintenance and repair reports, Reference Sections 3.4.1.8 |
| Accurate and complete reports are delivered on schedule. |
100% Inspection
100% of reports are timely and accurate.
Service Interruptions, Reference Section 3.3.5
| Contractor shall schedule and perform service to the Cooling Water equipment in a manner that minimally disrupts building occupants and government business. Contractor notifies COR prior to taking equipment out of service. |
| 100% Inspection |
Cooling Water equipment downtime is not to exceed one time per piece of equipment per quarter. Downtime shall not exceed two (2) consecutive days.
| Corrective Maintenance Level II Repairs, Reference Sections 3.4.4 |
| Work is accomplished in accordance with the requirements of the scope of work. The Cooling Water equipment is operational and does not present a danger to personnel or equipment. |
| 100% Inspection |
| 95% of the work is completed upon initial inspection and 100% of work is completed upon final inspection. |
PWS Attachment 5, Page 2 of 2
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