PWS AS Support FINAL.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

AS 9100/9110 Support Service

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to perform the gap analysis/planning activity and annual support for the AS9100/AS9110 as defined in this PWS.

The contractor shall perform to the standards in this contract. The Contractor shall be an Authenticated Experienced Aerospace auditor who is registered with the International Aerospace Quality Group (IAQG). Familiarization with, and the use of, the Online Aerospace Supplier Information System (OASIS) is required.

1.2 Background: Letterkenny Munitions Center has the requirement for a contractor to provide gap analysis and planning support for the sustainment of the AS9100/AS9110 Standards. This would include providing any weakness areas or areas of necessary correction, and any gap analysis required for transition to any new requirements or updated Aerospace Standards, this shall also include, but is not limited to, ongoing internal audit support to maintain Aerospace Standards, annual support after the gap analysis and certification to the next potential standard.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and two (2) 12-month option years.

Base Year: TBD Option Year 1: TBD Option Year 2: TBD

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Performance Requirements Summary (PRS). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

1.4.2 Recognized Holidays: The following are recognized US holidays and the date for each can be found at the following website: https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/ Typically when a holiday falls on a no workday (Saturday or Sunday) the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).

The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday: Third Monday in January

1.4.2.3 President’s Day: Third Monday in February

1.4.2.4 Memorial Day: Last Monday in May

1.4.2.5 Juneteenth: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day: First Monday in September

1.4.2.8 Columbus Day: First Monday in October

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day: Third Thursday in November

1.4.2.11 Christmas Day: December 25th

1.4.3 Place and Performance of Services: The contractor shall provide services between the normal working hours of 6:30 a.m. and 4:30 p.m. Monday through Friday, except on recognized U.S. holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Letterkenny Munitions Center. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons.

When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4 Security Requirements: Contractor and all associated sub-contractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Technical Point of Contact (TPOC), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance.

At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.7 Contract Manager (CM): The contractor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.8 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.4.9 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.10 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.11 The Contractor shall be an Authenticated Experienced Aerospace auditor who is registered with the International Aerospace Quality Group (IAQG). Familiarization with, and the use of, the Online Aerospace Supplier Information System (OASIS) is required.

2.0 Definitions and Acronyms:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Technical Point of Contact (TPOC). An employee of the U.S. Government designated by the KO to coordinate and monitor contractor performance. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 GAP ANALYSIS - A technique that businesses use to determine what steps need to be taken in order to move from its current state to its desired future state.

2.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.8 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.9 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.10 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.12 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.13 WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.14 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii)

COTS

DA

DD250

DD254

DFARS

DOD

FAR

LEAD

LEMC

KO

OCI

ODC

PIPO

POC

PRS

PWS

QA

QAP

QASP

QC

QCP

TE

TPOC

Commercial-Off-the-Shelf Department of the Army Department of Defense Form 250 (Receiving Report) Department of Defense Contract Security Requirement List Defense Federal Acquisition Regulation Supplement Department of Defense Federal Acquisition Regulation Letterkenny Army Depot Letterkenny Munitions Center Contracting Officer Organizational Conflict of Interest Other Direct Costs Phase In/Phase Out Point of Contact Performance Requirements Summary Performance Work Statement Quality Assurance Quality Assurance Program Quality Assurance Surveillance Plan Quality Control Quality Control Program Technical Exhibit Technical-Point-of-Contact

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the facilities, equipment, materials, and/or services listed below:

3.1 Facilities: None

3.2 Equipment: None

3.3 Materials: None

3.4 Services: None

3.5 Utilities: None

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 The contractor shall provide an Authenticated Experienced Aerospace auditor who is registered with the International Aerospace Quality Group (IAQG) for all work performed within this Performance Work Statement. Familiarization with, and previous use of, the Online Aerospace Supplier Information System (OASIS) is required, and:

5.2 Support Services: The contractor shall provide support services to aid in retaining LEMCs current Quality Management Systems (QMS), AS 9100/9110, certification. The Contractor shall assist with the pre audit of LEMCs QMS, as well as assist in ensuring that the overall depot surveillance of the metrics set forth in the current depot’s Quality Management Manual are met.

The Contractor will provide support with up to twelve (12) visits per contract year. The Contractor shall assess the following: depot report advising management of root causes and/or corrective actions in reference to quality, safety, reliability and/or airworthiness. The Contractor shall review current LEMC policies and procedures with respect to AS9110/9100 and contemporary management techniques. The contractor shall work with LEMC to assess in-use policies and procedures and aid in the revision of the documents to ensure continued compliance with the AS9100/9110 and the future compliance with revised or updated Aerospace Standards.

The contractor shall audit various elements of LEMCs Management Systems i.e., Quality Management System, General Requirements, Documentation Requirements, and Configuration Management, along with various elements of the business management system, which include, but are not limited to, the following areas: Internal Audits, Corrective Actions, Defect Trending, and Management Review. Upon audit completion, the contractor shall provide the TPOC an Audit Close-Out Report, which outlines audit findings, potential areas of concern, and provides in-depth gap analysis and/or potential corrective actions. Audit Close-out report shall be provided via e-mail within 5 business days of each audit. Note: Audits performed are meant to prepare LEMC for an external third-party audit of the Quality Management System.

5.2.1 Gap Analysis AS9110/9100 to include Revisions thereto and Updates to Industry Aerospace Standards: The contractor shall assist with plans for maintaining the AS 9110/9100 QMS and develop a plan LEMC can execute for the implementation of any revised or updated Aerospace Standards. The contractor shall provide an in-depth Gap analysis showing Depot strengths, weaknesses, and areas which need to be addressed to obtain revised or updated Aerospace Standard certification via a computer-generated report and/or written documentation which shall be emailed to the TPOC no more than 5 business days after completion of an on-site Gap analysis.

5.2.2 The contractor shall provide documentation via email of any AS9110/9100 revisions, and any updated Aerospace Standards to the TPOC. The contractor shall assist in incorporating any revisions, updates, or changes to the AS9110/9100 Certification into LEMCs Quality Manual. Based on any revisions or changes to the Aerospace Standards, including updating LEMC’s QMS to align with the Standards, the Contractor shall provide guidance on how to update LEMC policies to meet updated requirements and to implement/maintain those requirements. During the resulting certification retention period, Contractor shall provide corrective action and management review support as needed. Contractor shall assist in the modification of programs, processes, and documents with a goal of maintaining and updating LEMCs QMS.

5.2.3 When preparing for any required updated or revised Aerospace Standard certification, the contractor shall be available for on-site visits during the implementation of the updated QMS. After the updated QMS certification is obtained, the Contractor shall be available for continuous QMS review and improvement during the life of the contract. A minimum of one Internal Audit report and one Process Effectiveness Assessment Report (PEAR) per visit shall be e-mailed to the TPOC within 5 business days 6 of the conclusion of each visit. Additionally, the auditor shall supply one QMS Matrix per year during the life of the contract.

5.2.4 The Contractor shall aid with any future required Stage I and Stage II certification audits during the life of the contract. Familiarization with, and the use of, the Online Aerospace Supplier Information System (OASIS) is required.

5.2.5 Training: The Contractor shall be able to prepare presentations and give briefings to resolve difficult problems directly related to an Aerospace QMS. The contractor shall facilitate training to the required personnel in respect to contemporary management techniques i.e., planning, organizing, leading and/or directing and controlling an organization to accomplish a goal/mission. Training shall not exceed 10 hours a day.

Pre-course documents, any syllabi, and training modules shall be e-mailed to the TPOC at least one week in advance of each training session. The contractor shall train people such as but not limited to Depot managers and/or current Quality Team Members during the contractor’s POP in LEMC’s CAP; in audit concepts, and procedures which may include the following areas based upon audit findings: collecting objective evidence, document observation, effective questioning, listening, examine planning, execution, and follow-up concepts. The contractor shall conduct briefings, meetings, and training as required to help recover and maintain AS9110/9100 certification and to obtain, recover, and maintain any updated or revised Aerospace Standard certification. Training shall take place on-site at LEMC, unless approval for remote training has been pre-approved by the TPOC. The training initiatives the Contractor shall provide may include, but are not limited to: enhancing customer satisfaction, identifying root cause, GAP analysis, and/or continuous improvement in a remanufacturing environment.

Technical Exhibit I Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS Paragraph Task Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method by report

5.2 Support Services Provide support service 98% of tasks Reports e-mailed to the for all sections in 5.2 for completed for all TPOC within 14 support of tasks listed in, sections in 5.2 for business days of the 5.2.2, 5.2.3, 5.2.4, and support of tasks conclusion of each

5.2.5. listed in 5.2.2, 5.2.3, 5.2.4, and 5.2.5 visit.

5.2.1 Gap Analysis The contractor shall 98% of tasks Reports e-mailed to the provide an in-depth Gap completed for all TPOC within 5 analysis showing Depot sections in 5.2 for business days of the strengths, weaknesses, support of tasks conclusion of each and areas which need to listed in 5.2.1 visit.

be addressed

Technical Exhibit II Deliverables Schedule

Deliverable Frequency Number of Copies

Medium/For mat

Submit To

5.2 Audit Close-out

Report

5 business days after the completion of the Audit close-out

1 Provide report electronically

Reports e-mailed to the TPOC within 5 business days of the conclusion of each visit.

5.2.1

Gap Analysis 5 business days after the completion of the gap analysis

1 Provide report electronically

Reports e-mailed to the TPOC within 5 business days of the conclusion of each visit.

5.2.3

Internal Audit report and Process

Effectiveness Assessment Report

(PEAR)

5 business days after the completion of the Internal Audit

Report and Process Effectiveness

Assessment Report

(PEAR)

1 Provide report electronically

Reports e-mailed to the TPOC within 5 business days of the conclusion of each visit.

5.2.3 QMS Matrix

Annually as required throughout the contract

1 Provide report electronically

Reports emailed to the TPOC once a contract year after the

QMS report is completed 5.2.5

Training Documents

As required throughout the contract

1 Provide Electronicall y

E-mailed to the TPOC at least one week in advance of each training session