PWS and QASP.pdf

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Performance Work Statement Janitorial Services - PRD

General Information

1.0 General

This is a non-personal services contract to provide commercial janitorial services to the Pacific Ranger District (PRD) – Quinault Office, Olympic National Forest, Quinault, Washington. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the Government.

2.0 Background

Originally created as the Olympic Forest Reserve in 1897, the Olympic National Forest encompasses roughly 632,000 acres of varied landscape on the Olympic Peninsula in Washington state. From lush temperate rainforests to high mountain ridges to the saltwater fjord of Hood Canal, the diverse and scenic forest reaches from sea level to the mid-elevations of the Olympic Mountains and provides a wide array of recreational activities and forest products.

The PRD - Quinault Office contains an approximately 9,500 sq. ft. administrative building.

The office is less than fully occupied by both office and field personnel and contains both carpeted and linoleum floors.

3.0 Purpose

Provide commercial janitorial services to multiple Quinault Office facilities. Services are required to maintain a clean and attractive workplace environment that boosts staff morale and present each facility in their best appearance to enhance public relations and attractiveness of the facilities.

4.0 Description of Services

The contractor shall furnish all labor, supervision, management, tools, materials, equipment, supplies, facilities, transportation, and other items and non-personal services necessary to provide commercial janitorial services to multiple Quinault Office facilities. The contractor shall provide services in accordance with (IAW) this Performance Work Statement (PWS), and all applicable federal, state and local laws and regulations.

5.0 Place of Performance

The work shall be performed in Quinault, Washington.

Facility Location Administrative Office 353 South Shore Rd.

Bunkhouse #1312 On-site Bunkhouse #1317 On-site Building # 1316 On-site

6.0 Period of Performance

The period of performance shall be as indicated below.

Period POP Start Date POP End Date Base Period Date of Award 29 June 2026 Option Period 1 (12-Month Option Period) 30 June 2026 29 June 2027 Option Period 2 (12-Month Option Period) 30 June 2027 29 June 2028 Option Period 3 (12-Month Option Period) 30 June 2028 29 June 2029 Option Period 4 (12-Month Option Period) 30 June 2029 29 June 2030

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7.0 Contract Type

The Government will award a Firm-Fixed Price (FFP), Service Contract with a base year and four 1-Year option periods.

Performance past the base year shall be made only as authorized by modifications to the contract IAW the Option Clause(s). Subject to any limitations in the Option Clause(s) or elsewhere in this contract, the contractor shall furnish to the Government all services specified in the Schedule of Items.

8.0 Government Regular Working Hours

The Government's regular working hours are Monday through Friday from 0730 to 1700, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed closings. From mid-May to mid-September, visitor center office hours are Wednesday- Saturday 9:00 AM to 3:30

PM.

9.0 Contractor Hours of Operations

The contractor is responsible for conducting business after government regular working hours and to maintain at all times an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

10.0 Federal Observed Holidays

When a federal holiday occurs on a Saturday, federal employees are normally granted the previous Friday as the holiday observance. When a federal holiday occurs on a Sunday, federal employees are normally granted the following Monday as the holiday observance. Below is the list of recognized federal holidays:

Federal Holidays New Year’s Day (January) Labor Day (September) Martin Luther King Jr’s Birthday (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Juneteenth Day (June) Christmas Day (December) Independence Day (July)

11.0 Contractor Key Personnel

Contract Manager: The contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours.

Quality Control Representative: The contractor shall provide a Quality Control Representative who shall be responsible for the contractor’s Quality Control Plan (QCP) to ensure services are performed IAW the PWS. The Quality Control Representative shall implement and maintain full compliance of the QCP throughout the contract period.

12.0 Government Key Personnel

Contracting Officer (CO): The CO is the only person with the authority to: enter into, administer, and or terminate contracts; make related determinations and findings on behalf of the government; and legally bind the government. The CO shall ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO shall determine and document the final assessment of the contractor's performance in the government’s past performance tracking system.

Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings designs, and specifications; monitor contractor's performance and notify both the CO and contractor of deficiencies; and provide site entry of contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract or any resulting task order.

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13.0 Post-Award Conference and Periodic Progress Meetings

The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

14.0 Changes

The quantities specified in the Schedule of Items are estimates only and are not guaranteed quantities. The government reserves the right to add, remove, or change the items and quantities to be serviced under this contract, as required. Price adjustments for these changes shall be based on the rates specified in the Schedule of Items for identical or similar items.

Changes will only be authorized by a warranted CO.

15.0 Inspection and Acceptance

Any inspection and acceptance will be at the location specified in the contract. The designated COR will act as the representative of the CO for purposes of inspection and acceptance of services to ensure compliance with the terms, conditions, and specifications of the subject contract. The COR has no authority to make any changes to the terms and conditions of the contract.

16.0 Invoicing and Payment

All contractor invoices shall be submitted via the Invoice Processing Platform (IPP) using contract line item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and necessary training in order to submit invoices through IPP. Invoices not submitted via IPP shall not be accepted or paid.

Note: The contractor shall only invoice for work performed and as authorized by the contract or task orders issued IAW the Ordering Clause, as applicable. Payment will be made only for those items listed on the Schedule of Items. All other work is incidental to those pay items.

17.0 Travel

Work performance under this contract requires access to Quinault, Washington. The contractor shall be responsible for all travel to and from the work site location(s).

Security and Safety Requirements

18.0 Security

The contractor shall be responsible for safeguarding all government property provided to the contractor for contractor use under this contract. At the close of each work period, all government property shall be secured.

19.0 Access to Government Facilities

The contractor shall coordinate all contractor personnel access to government facilities with the COR at least 5 business days prior to any scheduled service or visit. Only contractor personnel performing work under this contract shall have access to government facilities. If no coordination is made, access will be denied. Contractor personnel entering government facilities shall abide by all security regulations.

20.0 Key Control

If the contractor is provided with keys, including key cards, or door access codes to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The contractor shall not duplicate keys. All keys provided to the contractor will require a logged entry with signature and date.

Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to

PWS for Janitorial Services (Version 2024.03.04) Page 4 contract end date. All keys lost by contractor personnel shall be reported to the COR immediately and shall be replaced at the contractor’s expense. In the event that keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or replacement of the lock or locks shall be deducted from the monthly payment due to the contractor. In the event that a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and total costs deducted from the monthly payment due to the contractor.

NOTE: Keys and key cards cannot be transferred. If a contractor employee is no longer working for the contractor, the contractor shall immediately return to the COR any keys and key cards issued to that employee. The COR will issue new keys and key cards to new contractor employees.

21.0 Identification of Contractor Employees

All contract personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves by wearing clearly written and visible nametags at all times, as such to avoid creating an impression in the minds of members of the public that they are Government officials.

22.0 Conduct of Contractor Personnel

The CO may require the contractor to remove from the work site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employee shall be subject to dismissal from the premises upon determination by the CO that such action is in the best interests of the government. Such removal from the work site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

23.0 Safety

Contractor activities shall be conducted in a safe manner that minimizes accidents as well as any impacts on Government operations and members of the public. Contractor shall comply with applicable federal, state, and local codes and standards, including safety and occupational health requirements, as well as any additional specific requirement contained in this PWS.

The contractor shall instruct employees in appropriate measures as specified by the applicable provisions of the Occupational Safety and Health Act of 1970, PL 91-596, 84 STAT 1590.

Contractor employees shall not place mops, brooms, machines or other equipment in traffic lanes or other locations in such manner as to create safety hazards. When the cleaning of public traffic areas (lobbies, halls, or corridors) results in the temporary hazard of wet or slippery floor surfaces, parallel wet mopping or cleaning procedures shall be accomplished so that at no time will it be necessary for personnel to cross a wet surface to gain access to other parts of the area.

Whenever possible, the contractor shall use adequate warning signs or devices to warn the public of the hazard.

24.0 Fire Protection and Prevention

All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products, which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization, shall be considered as meeting these requirements. The contractor shall not store combustible supplies, including rags, paper, and other like items near possible sources of combustion such as, steam pipes, high wattage lamp bulbs, and other like items. However, dust rags may be stored in airtight metal containers at floor level. Rags, mops, brushes, wax, and other cleaning tools which contain a residue of animal, vegetable or mineral oils which are subject to spontaneous combustion shall be disposed of, processed by daily laundering, or removed off-site.

Technical Requirements

25.0 Specific Tasks

The Contractor shall furnish all labor, supervision, management, tools, materials, equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, etc.), supplies (ex. toilet paper, paper towels, trash liners/bags, etc.), facilities, transportation, PWS for Janitorial Services (Version 2024.03.04) Page 5 and other items and non-personal services necessary to provide commercial janitorial services and to satisfactorily meet or exceed the performance standards of this contract. The required services have been classified in tasks and described in detailed below.

Services shall include basic, standard, and enhanced janitorial services as described below.

Services shall include cleaning and disinfecting surfaces; cleaning floors by a combination of sweeping, dust mopping, damp mopping and vacuum; cleaning restrooms; restocking restroom supplies; and removing trash.

The following establishes the required tasks and the minimum acceptable levels of service:

Task 1 - Basic Janitorial Services: This type of service is to be provided to bunkhouses and wellness/exercise room.

1. Restrooms

a. Floors shall be swept to remove any dirt or debris, then mopped using a sanitizer cleaner.

b. Toilets and urinals shall be cleaned and sanitized. No rust encrustation shall remain.

c. Sinks and countertops shall be damp-wiped clean and dried.

d. Shower stalls shall be damp-wiped clean to remove grime, film, and water spots.

2. Living Area

a. Carpeted and non-carpeted floors shall be vacuumed to remove any dust, dirt, debris, etc.

b. Linoleum floors shall be mopped. Contractor shall only be required to move chairs, coffee table, and throw carpets while mopping. Contractor shall mop around all other furniture items.

c. Interior and exterior of light fixtures shall be cleaned to remove dust, bugs, and cobwebs.

d. Cobwebs throughout buildings shall be removed. No cobwebs shall remain.

e. Sink and countertops in kitchen shall be damp-wiped clean and dried.

f. All major kitchen appliances (refrigerator, freezer, oven, and stovetop) shall be cleaned so no food, grease, dirt, dust, or grime is present on or inside appliances.

g. Freezers shall be defrosted so no ice is present.

Task 2 - Standard Janitorial Services: This type of service is to be provided to the administrative office:

1. Restrooms

a. Floors shall be swept to remove any dirt or debris, then mopped using a sanitizing cleaner.

b. Toilets and urinals shall be cleaned and sanitized. No rust encrustation shall remain. Traps, if present, shall be maintained free of odor at all times.

c. Sinks and countertops shall be cleaned, sanitized, and dried to keep them in a clean condition. All handles and doorknobs shall be sanitized.

d. Restroom walls and stall partitions, doors, window frames, and sills shall be damp-wiped clean. Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished. All other surfaces shall be spot-cleaned and horizontal surfaces dusted.

e. Garbage cans shall be emptied, treated to eliminate odor, and provided with new garbage bag liners.

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f. Paper towel, soap, seat covers, and toilet paper dispensers shall be filled prior to the occupant’s official starting time. Sanitary napkin receptacles shall be emptied, cleaned, disinfected, and provided with a new bag liner.

2. Offices and Interior Public Area Cleaning - Cubicle areas, where occupied, lobby/ies, conference rooms, and corridor spaces shall be cleaned as follows:

a. Wastebaskets shall be emptied and wastepaper and trash removed to the main disposal area (dumpster). Wastebaskets shall be lined with a plastic liner. Recycling boxes shall be emptied and recycled paper removed to the recycling bin.

b. The full floor area, which includes all carpeted areas and non-carpeted areas, shall be spot-cleaned (remove dirt, dust, litter, stains, etc.) in all traffic areas and under furniture.

c. The inside of all windows in the administrative building, along with both sides of front door and foyer glass at the main entrance, shall be spot-cleaned as needed to remove smudges, spots, fingerprints, etc.

Kickplates and push bars shall be cleaned and polished.

d. Drinking fountain shall be cleaned with disinfectant. Chromium fixtures and piping shall be damp-wiped and polished dry.

e. Wall surfaces shall be spot-cleaned within approximately 70 inches of the floor as necessary to maintain clean condition free from dirt, smudges, fingerprints, etc. Contractor shall only be required to clean wall surfaces that are easily accessible. If wall area is not easily accessible, Contractor shall not be responsible for cleaning that portion of the wall.

f. Burned out light bulbs shall be replaced as needed with Contractor-furnished light bulbs using same type of bulbs as those being replaced.

g. The sink and countertop in the lunchroom/break area shall be damp-wiped clean and dried, as necessary, to keep them in a clean condition. Paper towels shall be supplied where towel boxes are provided.

3. Exterior Public Area Cleaning - The outside area of the office shall be cleaned as follows:

a. Outside ashtrays: Contents of ashtrays/wall urns shall be emptied into trash receptacles.

b. Grounds: Trash and other debris in front of entrance, sidewalk, parking lot, and carport area on the side of the building shall be picked up and disposed of.

c. The garbage cans near the carport and front entrance shall be emptied and the garbage bag liners shall be replaced.

d. The parking area under the carport, the steps, and the walkway at building near the delivery area shall be sprayed with water as needed to disperse debris (dirt, gravel, leaves, etc.) so that no debris is present within 10 feet of the carport, steps, or walkway. A hose and water will be furnished by the Government for this purpose.

4. Weekly Services – The following services shall be performed once per week:

a. Linoleum and any other non-carpeted floors outside of the restrooms shall be swept and damp-mopped to remove all dirt, stains, etc.

b. The entire carpeted area in the administrative building shall be vacuumed to remove all dirt, dust, and litter.

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5. Quarterly Services - The following services shall be performed four times per year in June, September, December, and March:

a. Contractor shall dust inside and around interior light fixtures. Insects and cobwebs found in, or around light fixtures shall be removed.

b. Venetian blinds and air vent registers throughout the building shall be dusted to remove any dust, dirt, cobwebs, etc.

c. All entrances, reception areas, conference rooms, cubicle areas, and corridors shall be dusted, including windowsills, hand railings, fire extinguishers, ledges, and doors.

6. Additional Cleaning - The following services shall be performed two additional days per week beginning Memorial Day and continuing through September 30.

a. The lobby and public-access restrooms.

b. The entry/lobby area.

c. The outside area of the office.

Task 3 - Enhanced Janitorial Services:

1. Annual Window Cleaning - Once per year in June, the Contractor shall wash the interior and exterior of all windows in the following buildings: the administrative building, bunkhouse #1312, and bunkhouse #1317. In addition, the Contractor shall wash the interior and exterior of the windows in the wellness/exercise room and restroom area of Building #1316. Other windows in Building #1316 are not required to be washed.

a. No streaks or unwashed areas shall remain.

b. Water spots shall be wiped from sills and frames.

c. Drop cloths shall be laid as required to protect adjacent surfaces, fixtures, and furniture.

d. No outside work on glass shall be performed on days of rain, snow, or sleet.

2. Bi-annual Carpet Cleaning - Once every other year, beginning in September 2025, the Contractor shall thoroughly clean the entire carpeted area of the office building using a method normally used in commercial environments. Contractor shall only be required to move small furniture items such as chairs in order to clean carpets. All other furniture shall be cleaned around.

Task 4 - Emergency Cleaning Services: Emergency cleaning is defined as requirements that must be addressed quickly to remedy dangerous or unhealthy situations, prevent damage and/or prevent interference with mission accomplishment.

This applies to any facility on the installation which may require an emergency cleaning response. Events creating the requirement may include but are not limited to, a storm, broken or overflowing pipes, illness, etc. Work may include extraction of liquids and removal of solid non-toxic material from interior and exterior areas or surfaces. The contractor shall commence work after receiving approval from the CO. Each emergency cleaning shall be billed as a separate line item with each months invoice if applicable.

Emergency Cleaning Response: Upon notification, the contractor shall respond and begin emergency work within 2 hours of notification during normal duty hours, and within 4 hours during non-duty hours. Notification may be verbal.

Performance: Performance of this work shall in no way relieve the contractor of performing basic scheduled janitorial requirements under this contract.

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26.0 Facility Information and Workload Data

Facility Total Facility

SF

Required Service

Frequency

Admin Office 9500 Standard See Section 46.0 Bldg #1312 1050 Basic Annually Bldg #1620 1620 Basic Annually Bldg #1316 600 Basic Annually

Additional Requirements

27.0 Work Schedule

The COR may request the contractor a work schedule for work to be performed at the contract level. The contractor shall develop a work schedule and submit it to the COR NLT 5 business days from the date they receive notification from the COR. An updated copy shall be provided to the COR as changes occur. All services shall be coordinated with the COR at least 72 hours prior to performing services.

28.0 Activity Report

The contractor shall maintain a daily activity report for all services performed on each facility covered under this contract.

At a minimum, the report shall include facility number, facility name, name of custodian, type of work performed, date of performance, and final status. Reports shall be submitted with their corresponding invoice for payment.

29.0 Quality Control Plan (QCP)

The contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The contractor’s QCP is the means by which the contractor assures that their work complies with the requirements of the contract. The contractor’s QCP shall be provided to the COR NLT 10 business days after contract award. The COR will review the contractor’s QCP. The contractor shall receive in writing the COR’s acceptance and/or any proposed changes to the QCP.

30.0 Special Qualifications

The contractor shall, at no additional cost to the government, obtain all licenses and permits required for performance of work and for complying with all applicable local, state, and federal laws and regulations. The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials are performed by qualified and certified personnel, as per the Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1030 (A thru I and Appendix A).

31.0 Biobased Materials

The contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. See http://www.biopreferred.gov/ for acceptable products. The contractor shall submit a list indicating the name of the manufacturer, brand name, intended use of each of the products and the Safety Data Sheets used in the performance of requirements of the PWS, IAW 29 CFR 1910.1200.

32.0 Safety Data Sheets (SDS)

The contractor shall submit SDS for each one of the products to be used in the performance of this contract. SDS shall be provided within 10 days from the date of award for approval by the COR. Once products are approved for use, the contractor shall provide each Facility Manager a copy of the SDS. A copy shall be located where products are stored prior to start of full contract performance.

http://www.biopreferred.gov/

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33.0 Conservation of Utilities

The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include but are not limited to the following: lights shall be used only in areas where and at a time when work is actually being performed; heating, ventilation and air conditioning (HVAC) controls shall not be adjusted by contractor employees; and water faucets and valves shall be turned off after each use.

34.0 Service Interruptions

If any services must be interrupted (even temporarily), the contractor shall notify the CO and COR at least 3 business days in advance. If the service is due to an emergency breakdown, the contractor shall notify the CO and COR as soon as practicable.

Deliverables Schedule

35.0 Key Deliverables

The contractor shall submit an electronic copy of all deliverables to the CO and COR in PDF format and phrased in layperson language. Below is a list of all deliverables outlining each objective and due date.

Item # Deliverable Objective Due 1 Work Schedule Provide a timeline of the services to be provided under this contract and/or task order IAW this PWS and as requested by the COR.

NLT 5 business days from the date they receive notification from the COR.

2 Activity Report Report all services performed on each facility covered under this contract.

To be submitted with their corresponding invoice for payment.

3 Quality Control Plan

Provide a QCP that implements procedures to identify, prevent and ensure non-recurrence of defective services.

NLT 10 business days after contract award.

4 Biobased Products Under Service Contracts Report

Report to SAM.gov, with a copy to the CO, on the product types and dollar value of any USDA-designated biobased products purchased by the contractor IAW FAR clause 52.223-2.

No later than October 31 of each year.

5 Safety Data Sheet

(SDS)

A copy shall be provided for each product used to perform services under this contract/task order. SDS needs to be approved by the COR. Once products are approved for use, the contractor shall provide each facility manager a copy of the SDS that will be located where products are stored prior to start of full contract performance.

NLT 10 business days after contract award. An updated copy shall be provided to the COR as changes occur.

6 List of Contractor Personnel

Provide a list of all contractor personnel assigned to this contract and their point of contacts.

NLT 10 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

7 Invoices Invoices shall be submitted via IPP. NLT 10 business days after work performance. For monthly invoicing, invoices shall be submitted NLT 10 days after the end of the month.

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Performance Requirements Measures

36.0 Contractor’s Performance

The government expects the contractor to work at an acceptable performance level throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and/or awards.

37.0 Acceptable Performance

Acceptable performance is achieved if 90% of the requirement is successfully satisfied. The contractor’s acceptable performance will be rated in COR reports and in the Contractor Performance Assessment Reporting System (CPARS) as Satisfactory, Very Good, or Exceptional.

38.0 Unacceptable Performance

Unacceptable performance is achieved if less than 90% of the requirement is satisfied (e.g., work specified by contract is incomplete or work is not IAW the PWS, task order, and manufacturer’s specifications). If the performance is deemed unacceptable for any objective (required task), the COR will determine the possible cause of this unacceptable performance. Unacceptable performance caused by actions of the contractor shall be reported to the contractor’s on-site representative and request its signature on documentation acknowledging notification. Unacceptable performance caused by actions of the Government shall not be held against the contractor. If the contractor disputes the results of surveillance, the COR must refer the contractor to the CO for resolution. The contractor’s unacceptable performance will be rated in COR reports and in CPARS as Marginal or Unsatisfactory.

39.0 Performance Requirements Summary

Item # Performance Objective

Performance Standard

Performance Threshold

Surveillance Method Remedy

1 Basic Cleaning Services - Administrative Office

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

90% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

2 Basic Cleaning Services - Bunkhouses

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

90% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

3 Basic Cleaning Services - Restrooms

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

90% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

4 Deep Cleaning Services

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and

No variances allowed. 100% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the

Rework at no cost to Government for defective services.

Full invoice payment upon successful

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right to change or modify inspection methods at its discretion.

completion and acceptance.

5 Emergency Cleaning

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

No variances allowed. 100% services performed as required by the contract.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM).

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

40.0 Customer Complaints

Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the contractor orally and in writing and give the contractor additional time to correct the defect. Should the contractor disagree with the complaint after investigation of the site, the contractor shall notify the COR. The COR will review the matter to re-examine the validity of the complaint. The COR will re-inspect the services for compliance prior to acceptance.

Government-Furnished Property and Utilities

41.0 Government-Furnished Property

For the performance of this contract, the Government will provide dumpsters for trash disposal, key sets (one set per contractor employee assigned to this contract), and a storage closet at each facility.

42.0 Government-Furnished Utilities

For the performance of this contract, the Government will provide water and electric power as needed following conservation of utilities practices.

Definitions, Acronyms, and Applicable Laws, Regulations and Guidance

43.0 Definitions

Acceptance: The act of an authorized representative of the Government by which the Government, for itself or as agent of another, assumes ownership of existing identified supplies tendered or approves specific services rendered as partial or complete performance of the contract.

Basic Cleaning Services: Means surface-level cleaning like dusting, wiping, sweeping, vacuuming, mopping, etc. This type of surface cleaning is performed on a weekly basis to maintain a level of cleanliness and hygiene in your work area.

Business Day: Refers to any day in which government normal business operations are conducted. For this contract, a business day will be IAW PWS Paragraph 6.0, Government Regular Working Hours.

Calendar Day: Refers to the period of elapse time, using Coordinated Universal Time or local time that begins at midnight and ends 24 hours later at the next midnight.

Cleaning: Removes dirt, dust and other soils from surfaces.

Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. "Termination Contracting Officer (TCO)" refers to a Contracting Officer who is settling terminated contracts. A single Contracting Officer may be responsible for duties in any or all of these areas.

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Contracting Officer’s Representative (COR): An individual, including a Contracting Officer’s Technical Representative (COTR), designated, and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contractor: A supplier or service provider that enters into a contract with the Government to provide specific supplies or services to the Government. The term in this contract refers to the prime.

Day: Unless otherwise specified, it means a calendar day.

Deep Cleaning Services: Unlike basic cleaning, deep cleaning services also sanitize and disinfect surfaces. This type of service go as deep as possible to ensure a safe and healthy environment.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Disinfecting: Kills harmful bacteria and viruses on surfaces using chemicals.

Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

Facility: An establishment, structure, or assembly of equipment designated for a specific function; something designed, built, installed, etc., to serve a specific function affording a convenience or service.

Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property: All property owned or leased by the Government. Government property includes both government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Inspection: Examining and testing supplies or services (including, when appropriate, raw materials, components, and intermediates assemblies) to determine whether they conform to contract requirements.

Invoice: A contractor’s bill or written request for payment under the contract for supplies delivered or services performed.

Line Item: the basic structural element in a procurement instrument that describes and organizes the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term "line item" includes "subline item," as applicable.

Line Item Number (LIN): Either a numeric or alphanumeric format to identify a line item.

Non-Personal Services Contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

Option: Unilateral right in a contract by which, for a specified time, the Government may elect to purchase additional supplies or services called for by the contract, or may elect to extend the term of the contract.

Performance Objectives: Describe the work that is to take place.

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Performance Requirements Summary (PRS): Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the contractor meets standards.

Performance Standard: Describe the desired results that are to be achieved. A measure of comparison; an acceptability criterion; a benchmark or yardstick against which a service will be measured.

Quality Assurance (QA): Refers to the various functions, including inspection, performed by the Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP): An organized written document used by the Government for quality assurance surveillance. A plan describing how the government will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

Quality Control (QC): Refers to the various functions performed by the contractor to control and improve the quality of goods and services provided.

Quality Control Plan (QCP): An organized written document used by the contractor for quality control. A contractor’s internal quality assurance procedures for measuring, tracking, reporting, and analyzing contract performance. A contractor’s QCP is separate from the government’s QASP.

Random Sampling: A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

Sanitizing: Kills bacteria on surfaces using chemicals. It is not intended to kill viruses.

Service Contract: A contract that directly engages the time and effort of a contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Serviceable Condition: Refers to items that are usable; ready for use; in proper operating condition; durable; clean and in good condition; usable for its intended purpose.

Sterilizing: Kills all microorganisms (bacteria, protozoa, algae, fungi, virus) on surfaces using chemicals.

Sub-Contractor: One that enters into a contract with a prime contractor. The Government does not have privy of contract with the sub-contractor.

Task Order (TO): An order for services placed against an established contract or with Government sources.

44.0 Acronyms

Acronym ACOR Alternate Contracting Officer Representative ADA Americans with Disabilities Act

ADEC Alaska Department of Environmental Conservation AGAR Agriculture Acquisition Regulation BMP Best Management Practices CAP Contractor Acquired Property CFE Contractor Furnished Equipment CFM Contractor Furnished Material CFP Contractor Furnished Property CFR Code of Federal Regulations CLIN Contract Line Item Number CO Contracting Officer

COR Contracting Officer Representative COTS Commercial-Off-the-Shelf

CPARS Contractor Performance Assessment Reporting System DID Data Item Description EPA Environmental Protection Agency

FAPIIS Federal Awardee Performance and Integrity Information System

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FAR Federal Acquisition Regulation FPDS Federal Procurement Data System

FS Forest Service FSH Forest Service Handbook FSM Forest Service Manual GFE Government-Furnished Equipment GFM Government-Furnished Material GFP Government-Furnished Property

HIPAA Health Insurance Portability and Accountability Act of 1996 IAW In Accordance With IAS Integrated Acquisition system IPP Invoice Processing Platform N/A Not Applicable

NEPA National Environmental Policy Act NLT No Later Than NTE Not to Exceed OCI Organizational Conflict of Interest ODC Other Direct Costs OMB Office of Management and Budget OSHA Occupational Safety and Health Administration

PA Property Administrator PIPO Phase In/Phase Out POC Point of Contact POP Period of Performance PRS Performance Requirements Summary PUB Publication PWS Performance Work Statement QA Quality Assurance

QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Plan SAM System for Award Management SDS Safety Data Sheets SF Standard Form

TBN To Be Negotiated TE Technical Exhibit TO Task Order

USC United States Code USDA United States Department of Agriculture WD Wage Determination

45.0 Applicable Laws, Regulations, and Guidance

The contractor shall perform the required services IAW the specifications in this PWS, and all applicable federal, state and local laws and regulations. Additional requirements and information may be found from the following sources:

Occupational Safety and Health Act of 1970, PL 91-596, 84 STAT.1590: OSH Act of 1970 | Occupational Safety and Health Administration

Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1030, Bloodborne Pathogens: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1030

Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1200, Hazard Communication: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1200

United States Department of Agriculture (USDA) Bio-Preferred: https://www.biopreferred.gov/BioPreferred/ https://www.osha.gov/laws-regs/oshact/completeoshact https://www.osha.gov/laws-regs/oshact/completeoshact https://www.biopreferred.gov/BioPreferred/

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46.0 Admin Office Cleaning Schedule

Calendar Period* *presented as a federal fiscal year, Oct. 1 – Sept. 30 Schedule Frequency Schedule Workdays

October 1 – April 30

a. ONE day per week NON-public Area (offices)

b. TWO days per week Public Area

C. Weekly Service: performed one day per week in each Area, Friday.

a. Tuesday

b. Tuesday and Friday

c. Weekly = Friday

MAY

1. May 1 – May “day before

Memorial Day”

a. ONE day per week NON-public Area

(offices)

b. TWO days per week PublicArea

c. Weekly Service: performed one day per week in each Area, Friday for ALL of May

a. Tuesday

b. Tuesday and Friday

c. Weekly= Friday

June 1 – September 30

a. ONE day per week NON-public Area (offices)

b. 4 total days per week Public Area*

c. Weekly Service: performed one day per week in each Area, Friday.

*NOTE, “Public Area”: On Sunday, Monday, Wednesday, Thursday, and

Saturday, only the reception area, public restrooms, and outside area must be cleaned. See Section 3.3(C).

a. Tuesday

b. Wednesday thru Saturday

c. Weekly = Friday