PWS Aircraft Wash 10 July 2025.pdf

FA558723Q0030

Performance Work Statement (PWS) For Aircraft Wash Services at RAF Mildenhall, UK

Preparation Date: XX July 2025

TABLE OF CONTENTS PAGE

1. WASH RACK (WR) DESCRIPTION OF SERVICES

1.1 Scope of Work 4

1.2 Aircraft Wash Services 4

1.3 Operating Hours 4

1.4 Scheduling 5

1.5 Individual Washes 5

2. MISCELLANIOUS

2.1 Hazardous Materials 5

2.2 Hazardous Waste 5

2.3 Hazardous Spills 5

2.4 Mishaps 5

2.5 Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Programs 5

3. CONTRACTOR PERSONNEL

3.1 Contract Manager 6

3.2 Contract Employees 6

3.3 Contractor Conduct 6

3.4 Appearance 6

3.5 Drug or Alcohol Testing 6

3.6 Organizational Conflict of Interest (OCI) 6

3.7 Non-Disclosure Agreement (NDA) 6

3.8 Transfer of Undertaking 7

3.9 Status of Forces Agreement (SOFA) 7

4. CERTIFICATIONS/QUALIFICATIONS

4.1 Government Provided Training 7

4.2 Training Plan 7

5. SECURITY

5.1 Base Access 7

5.2 Badge Validity 8

5.3 Employee Clearance Requirements 8

5.4 Safeguarding 8

5.5 Control and Accountability 9

5.6 Operations Security (OPSEC) 9

5.7 Key Control 9

6. QUALITY CONTROL

6.1 Quality Control 9

6.2 Changing/Updating the Quality Control Plan 10

7. GOVERNMENT PROVIDED FACILITIES AND EQUIPMENT

7.1 Government Provided 10

7.2 Wash Rack Hanger 10

7.3 Facility Maintenance 11

7.4 Government Provided Equipment 11

7.5 Government Provided Consumable Supplies 11

7.6 Electronic Publications & Technical Orders 11

8. CONTRACTOR FURNISHED

8.1 Contractor Furnished Equipment 11

9. GOVERNMENT PROVIDED SERVICES

9.1 Utilities 11

9.2 Refuse Collection 11

9.3 Pest Management Services 12

9.4 Telephone Services 12

9.5 Medical Services 12

9.6 Security Forces and Fire Protection 12

9.7 Towing Services 12

10. TRANSITION PLAN

10.1 Transition Plan 12

11. SERVICE SUMMARY

11.1 Services Summary (SS) 12

11.2 Performance Assessment 12

11.3 Customer Complaints 12

11.4 Contract Conformance 13

11.5 Periodic Progress Meetings 13

11.6 Service Summary Tables 13

APPENDIXES

APPENDIX I ABBREVIATIONS AND ACRONYMS COMMONLY USED 15

APPENDIX II APPLICABLE PUBLICATIONS, T.O.’S, AND FORMS 16

APPENDIX III WORKLOAD BREAKDOWN 19

APPENDIX IV CONTRACTOR DELIVERABLES 20

APPENDIX V POST WASH INSPECTION CHECKLIST 21

APPENDIX VI AIRCRAFT CANCELLATION MEMORANDUM 23

1. WASH RACK (WR) DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK. The contractor shall perform aircraft washes and associated lube services as defined in the PWS for all: 100 ARW, 352 SOW, and 55 WG associated aircraft assigned to RAF Mildenhall. This will include any deployed/TDY aircraft that the 100 ARW, 352 SOW, and 55 WG would like to have washed. Historically, RAF Mildenhall completes an average of 146 aircraft washes per year, reference appendix III for breakdown per airframe. The wash services shall be conducted in strict compliance with local, Air Force, Department of Defense, Occupational Safety and Health Agency (OSHA), and Air Force Occupation Safety & Health (AFOSH) standards mandating instructions & safety requirements for military/civilian operations.

1.2. AIRCRAFT WASH SERVICES. The contractor shall ensure sufficient qualified personnel are available to perform the wash per the scheduled operating hours. The contractor shall perform all exterior aircraft wash services consisting of preparing, washing, lubing, and de-preparing the aircraft to completion. These services will be performed in accordance with (IAW) all applicable Technical Orders (T.O.), instructions, applicable aircraft forms and checklists listed in Appendix II. The Contracting Officer Representative (COR) will be notified immediately if the contractor is unable to perform any steps/procedures. For this contract, the wash will be considered complete once the de-preparations have been completed and the customer accepts the airplane by completing the Post Wash Inspection checklist in Appendix V. Anticipated wash completion for each aircraft is not to exceed 24 hours from delivery. Contractor is highly encouraged to remedy any customer noted discrepancies on the spot and will be given one hour of leeway to resolve any discrepancies.

No more than two uncorrected discrepancies will result in customer filing a complaint report. Specific Aircraft/Mission Design Series (MDS) wash requirements are listed in Appendix II:

1.2.1. The contractor shall inspect for corrosion during the normal process of the aircraft wash. If any corrosion is identified during the wash the contractor must notify the owning unit’s Production Superintendent (Pro Super). If the contractor fails to report any discovered corrosion, the owning unit could assume the contractor is at fault for negligence.

1.2.2. The contractor shall submit a monthly Wash Report to the COR office NLT five business days after the start of the new month. This report shall note the dates of the washes, aircraft serial numbers, and any discrepancies noted. The contractor will scan and e-mail all Post Wash Inspection checklists to the COR office.

1.3. OPERATING HOURS. The contractor shall conduct wash operations as required per the wash schedule. Contractors will ensure the Maintenance Operations Center (MOC) and owning unit’s Pro Super are on-duty for notification in the event of an emergency, during all wash activities.

1.3.1. The contracted wash team will be ready to start the aircraft wash by 0700L. After delivery of the aircraft, concurrent maintenance by unit personnel is only permitted with prior consent from the Wash Team Manager. Washes will be completed within the timeframes specified in paragraph 1.2 of this document.

SCHEDULING. Scheduling at the start of the contract period, Plans and Scheduling will prove the COR office with a forecast of the washes anticipated during the performance period. This forecast will be based on the wash cycle for aircraft assigned to RAF Mildenhall. Units forecast scheduled maintenance at 60-day intervals and will provide it to the COR office. A representative of the COR office or the Contract site lead will attend the weekly shared resource meeting to clarify any scheduling issues. The washes are forecasted out 60-days in advance due to the unique mission set here at Mildenhall, the finalized wash schedule will be provided the week before the performance of the washes.

1.4.

1.4.1. CANCELLATIONS. The owning aircraft unit reserves the right to cancel scheduled services with a 24-hour written (e-mail) notice to the COR team In the event of a cancellation the COR office will be notified by either email or through the applicable 2407 change process. If the Cancellation happens outside of normal duty hours for the COR office, notification to the COR directly should be accomplished to ensure a timely notification can be given to the wash team

1.4.2. RECEIVING/DELIVERY. Aircraft will be towed into the wash hangar and configured for the wash by the owning unit, by 0700L the day of the scheduled wash.

If the aircraft is not in place and configured 0700L, the unit will notify the wash team of status and estimated time of arrival, not to extend beyond 0800L Failure to provide an aircraft configured/ready to wash by 0800L on the scheduled date of the wash will result in a no-show unless it is due to factors outside of the unit’s control (adverse weather conditions, flightline restrictions or closures, etc.) Anticipated wash completion for exceed 24 hours after receiving it in a ready wash state, except for the MC-130s which will be given 27 hours for completion (Delivery back to the unit is scheduled 1100L for the following wash Start).

1.4.3. Aircraft Configuration. Aircraft will be delivered in the following configurations, Aircraft not delivered in the following configuration would stipulate failure on the government’s part.

KC-135 Wash Configuration (T.O reference)

All Flaps in the lowered position.

Refueling Boom Lowered and Slung.

All Engine cowling in the open position.

Rudder Guss lock installed.

Aircraft latrine items brought down out of the aircraft for wash team.

MC-130 Wash Configuration (T.O reference)

Belly band and Arkansas Panels removed.

Flaps in a lowered position.

Aileron balance bay panels dropped.

RC-135 Wash Configuration (T.O reference)

All Flaps in the lowered position.

All Engine cowling in the open position.

Rudder Guss lock installed.

Aircraft latrine items brought down out of the aircraft for wash team.

Aircraft locked up.

1.4.4. NO-SHOW POLICY Any aircraft no-shows or cancellations with less than 24 hours notification, unless it is due to factors outside of unit’s control, will result in a full payment to compensate the wash team’s time and effort for set up/tear down. If the no-show or cancellation is due to the aircrafts owning unit, then A Memorandum For Record will be signed by the respective maintenance unit’s Director of Operations or Maintenance Superintendent and the COR. If the no show or cancellation is due to a facility issue, A Memorandum For Record will be signed by 100 MXS Director of Operations or Maintenance Superintendent and the COR. See Appendix VI

1.5. INDIVIDUAL WASHES. An instance could arise that RAF Mildenhall is required to wash an aircraft that is not assigned to the base (i.e., transient aircraft). The contractor shall perform the wash IAW the appropriate T.O. for the aircraft model. Individual washes shall be coordinated during the weekly Shared Resources Scheduling Meeting and communicated by the Government to the contractor or under other mutual coordination.

2. MISCELLANIOUS

2.1. HAZARDOUS MATERIALS. The contractor shall be knowledgeable of requirements regarding environmental protection, and comply with all applicable federal, and host nation laws. In the event environmental laws/regulations change during the term of this contract, the contractor shall comply with said laws when they become effective. The contractor will also review any Safety Data Sheets relevant to the chemicals they acquire from the unit support section, prior to use.

2.2. HAZARDOUS WASTE. The contractor shall follow Satellite Accumulation Point (SAP) procedures for draining and disposal of containers. Oil, fuel, and hydraulic fluid saturated rags are to be delivered to this same collection point and follow disposal procedures accordingly.

2.3. HAZARDOUS SPILLS. The land surrounding the airfield is considered a protective ecosystem by federal classification. The contractor will be familiar and abide by the base’s “Hazardous Waste Management Plan” for direction on spills and response actions. Any hazardous spills shall be contained and cleaned immediately. The contractor shall contact MOC in the event of a spill, who will then dispatch emergency services. The contractor shall contain the spill within their capability until emergency services arrives.

2.4. MISHAPS. The contractor shall immediately report mishap security incidents, damage to

Government property or personnel injuries to the COR Office and MOC. The contractor shall ensure any documentation of the event is completed and provided to Government officials as requested. The COR Office will ensure proper notifications are made through the appropriate chain of commands and all documentation of the event is completed and provided to Government officials as requested. The COR Office will follow up as necessary to prevent future occurrences.

2.5. FOREIGN OBJECT DAMAGE (FOD) AND DROPPED OBJECT PREVENTION

(DOP) PROGRAMS. Ensure effective FOD prevention and DOP programs are implemented and maintained IAW DAFI 21-101 and local operating instructions. The contractor shall contact Airfield Management Operations and/ or MOC for sweeper service, as needed. Procedures for ensuring effective FOD prevention and DOP programs shall be specified in the contractor's quality control plan.

3. CONTRACTOR PERSONNEL

3.1. CONTRACT MANAGER. The contractor shall provide a contract manager who shall be responsible for the performance of the work to ensure it meets the performance requirements of this contract. The name of this person and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the Contract Officer within fifteen (15) days of contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract.

3.2. CONTRACT EMPLOYEES. The contractor shall not employ persons for work on this contract identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The contractor shall not employ any person who is an employee of the US Government, if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Department of the Air Force, military or civilian, unless such person receives approval according to DoD Directive 5500.7-R, Joint Ethic Regulation.

3.2.1. SAFETY REQUIREMENTS. The contractor shall be responsible for the safety and accountability of all its employees. The contractor will ensure that all employees adhere strictly to the safety precautions in AFMAN 91-203 Air Force Occupational Safety, Fire, and Health Standards and as outlined in the Wash Rack Personal Fall Arrest System Rescue Plan.

3.3. CONTRACTOR CONDUCT. The Contracting Officer may remove any contract employee that is found to be disrupting the normal operations of the office to which they have been assigned. Disruptions may include, but are not limited to, the inability to work with other personnel (military, civilian Government employees, and other contract employees), threats of violence, use of profanity while performing under this contract, repeated non-compliance with direction of the Contracting Officer or contracting officer's representative, participating in discriminatory practices against anyone in the performance of this contract, failure to abide by installation rules, regulations, and policies, and any other conduct that may prevent or hinder the successful performance of this contract.

3.4. APPEARANCE. The contractor shall ensure that their employees demonstrate good personal hygiene; are well-groomed, present a neat, professional appearance; and dress in easily recognized and appropriate clothing for the work to be done.

3.5. DRUG OR ALCOHOL TESTING. In the event of a concurrent mishap or accident investigation, contractor personnel involved in such incident may be asked to submit to drug or alcohol testing at no cost to the Government.

3.6. ORGANIZATIONAL CONFLICT OF INTEREST (OCI). On a continuous basis, the contractor shall assess work on this contract as well as its other contracts to determine if an actual or potential OCI exists in accordance with the Federal Acquisition Regulation (FAR)

9.5. If the contractor identifies an actual or potential OCI, the contractor shall notify the contracting officer immediately. The contracting officer may require the contractor to submit a white paper, create an OCI mitigation plan which requires approval by the contracting officer, and/or implement mitigation measures to address the OCI.

3.7. NON-DISCLOSURE AGREEMENTS (NDA). The Contractor is responsible for obtaining all non-disclosure agreements all applicable Government, corporate, supplier, and subtier vendors with proprietary, restricted, competition sensitive, or any other restricted (e.g. non-foreign disclosure due to public law) data that will be used or accessed during the execution of this contract. The Contractor shall provide a copy of each NDA to the PCO or COR upon request. The Contractor shall comply with all program office established procedures for the handling and protection of all data in both physical and electronic form.

3.8. TRANSFER OF UNDERTAKINGS (Protection of Employment) Regulations 2006

(TUPE).

3.8.1. Definition. The United Kingdom’s Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) is the main piece of legislation governing the transfer of an undertaking, or part of one, to another. The regulations are designed to protect the rights of employees in a transfer situation.

3.8.2. TUPE Information. The Government does not have access to specific TUPE information nor becomes involved with related TUPE processes and associated liabilities (to include indemnification) that may transpire during pre-award or post-award phases between transferor and transferee. The responsibility to provide TUPE-information rests solely with the transferor; governed by Regulation 11 of the Transfer of Undertakings (Protection of Employees) Regulations 2006 (TUPE). As the transferor need only provide TUPE information to the transferee prior to the transfer, the Government will provide the name of the current incumbent contractor(s) with associated points of contact upon request. The Government is not responsible for determination of TUPE applicability; the responsibility lies solely with the transferor.

3.9. STATUS OF FORCES AGREEMENT. The US-UK SOFA does not apply to contractor personnel on this contract.

4. CERTIFICATIONS/QUALIFICATIONS

4.1. GOVERNMENT PROVIDED TRAINING. The contractor shall comply with local certification and training plan requirements for contractor employees, provided by the Government. Examples of Government provided training requirements include Ancillary training (fire extinguisher, corrosion, cyber awareness training, etc.), HAZMAT, Spill response, Aerospace Ground Equipment (AGE)/Support equipment operation training, and Special certifications.

4.2. TRAINING PLAN. The contractor shall prepare and implement a training plan for each position hired to ensure all personnel are technically competent and maintain that competency for the position they hold. At a minimum the Training Plan shall include one time and/or annual training provided by the Government which will be provided to the contractor at no cost:

1. Initial & Annual Fire Extinguisher

2. HAZMAT/Spill Response

3. AGE Familiarization

4. Corrosion Identification & Prevention

4.2.1 The contractor shall maintain all training records (paper or electronic), which shall be available for Government review upon request.

5. SECURITY

5.1. BASE ACCESS. The Contractor shall be aware that entry requirements are subject to change due to installation and world situations. All contractor employees may be subject to a background check through the appropriate US and/or host nation agency checks to include but not limited to Security Forces Management Information System (SFMIS), Ministry of Defense Liaison Office (MODLO), Federal Bureau of Investigation (FBI), and/or other Ministry of Defense (MOD) agency for base access. Note: Issuance of a DoD ID does not grant nor guarantee access to network or restricted area.

5.2. BADGE VALIDITY. Controlled area badges shall be valid only for the actual period of employment or the term of the contract, whichever occurs first. Contractor employees shall display the controlled area badge on their outer garment above waist level, and must, upon request, surrender the badge to any DoD member for identification verification. Violations or deviations from established security procedures by contractor employees may result in confiscation of controlled area badges and denial of future entry to restricted areas.

5.3. EMPLOYEE CLEARANCE REQUIREMENTS. The contractor shall ensure all employees obtain and maintain a current and favorable National Agency Check with Inquiries (NACI) investigation for performance on this contract. The contractor shall notify the COR Office and Contracting Office immediately of any OPSEC/security incident and/or indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information, or failure of any employee to maintain a favorable NACI status.

5.3.1. Prior to the start of the first operational performance period, the contractor shall ensure sufficient on duty personnel have provided a recent favorable National Agency Check with Inquiries (NACI) documentation per AFI 31-501 to the Government official responsible in order to be able to access the Government computer system. Contractor personnel without a recent favorable National Agency Check with Inquiries, shall not be considered available to perform on this requirement.

5.3.2. Any foreign nationals employed must have a National Crime Information Check

(NCIC) check coordinated through the 100th Security Forces Squadron (SFS) prior to conducting services on RC-135 aircraft.

5.3.3. The contractor employees shall obtain the AF Form 1199CD, USAF restricted Area

Badge, with access to areas 08, 09, 14, 20. All paperwork shall be coordinated through COR Office and the 100th MXG Security Manager.

5.4. SAFEGUARDING. The contractor shall safeguard all Government property. The contractor shall ensure no Government owned or controlled real or personal property is damaged during any service provided under this contract. The contractor may be held responsible for the repair or replacement of any Government property damaged by the contractor at no expense to the Government.

5.4.1. The Government shall be responsible for day-to-day wear and tear of equipment and the contractor is liable for damage/loss caused by neglect. In the case of damaged property, the amount of compensation due the Government by the contractor shall be the actual cost or repair, provided such amount does not exceed the economical repair value. In the case of loss or damage beyond economical repair to equipment, the amount of the contractor's liability shall be the depreciated replacement value of the item to be determined by the CO. Any failure of the contractor to agree with such determination shall be treated as a dispute pursuant to the clause of this contract entitled “Disputes.”

5.4.2. RC-135 aircraft controlled by 55th Wing and the 95th Reconnaissance Squadron will be sealed and any foreign nationals employed by the contractor will be escorted while services are conducted. Services will be conducted on exterior surfaces only.

5.5. CONTROL AND ACCOUNTABILITY. The contractor shall comply with local procedures for control and accountability of personnel. Those which are determined by the contractor to have not complied with paragraph 6.1 shall be removed immediately from the authorized personnel listing for the contractor until the situation is resolved. The contractor shall obtain any passes from affected contract employee(s) and provide them to the COR Office. The Government retains the right to exclude any contractor employee access to RAF Mildenhall or specific functional areas if their records check reveals sufficient information to consider that the employee is a security risk. Exclusion of an employee for security reasons shall not relieve the contractor from performance of the services required under this

PWS.

5.6. OPERATIONS SECURITY (OPSEC). Contractors shall ensure that all employees conduct appropriate OPSEC during the period of performance. Contractors will be OPSEC in-briefed by the assigned unit/directorate’s OPSEC program manager/coordinator on the unit/directorate’s OPSEC requirements, to include AFSOC/USAFE’s Critical Information (CI), within 30 days of assignment. Contractor employees shall:

5.6.1. Protect planned operational activities by preventing the inadvertent disclosure of unclassified information relating to or revealing a possible classified operation.

5.6.2. Preserve secrecy concerning specific scenario events and an AFSOC/USAFE response to these events.

5.6.3. Identify OPSEC vulnerabilities and recommend protective measures which will serve to enhance the security of future operations.

5.6.4. Contractor employees shall immediately inform the COR Office or Contracting Office POC of any OPSEC breach or perceived OPSEC violation.

5.7. KEY CONTROL. The contractor shall establish and implement methods to ensure all keys issued by the government are not duplicated or used by unauthorized persons. The contractor shall immediately report any lost or stolen keys to the COR Office. In the event that keys are lost or duplicated, the contractor shall, upon direction of the Contracting Officer, be financially obligated to pay for re-keying or replacement of all affected “same keyed” locks.

6. QUALITY CONTROL

6.1. QUALITY CONTROL. The contractor shall submit a Quality Control Plan (QCP) covering all contract requirements identified within the PWS, including each task and service listed within the Services Summary (SS). See Appendix IV. The QCP shall include acceptable metrics for tracking quality trends. The contractor shall submit monthly metrics to the COR Office electronically according to the agreed upon schedule. Metrics shall include, but are not limited to, weekly totals, and wash delays. Customer feedbacks are collected and filed accordingly at the COR Office. The contractor’s QCP shall have the capability to detect quality program problems and defects, identify root causes for quality related problems/defects, correct the root causes of detected problems/defects, and implement checks and balances to ensure quality related problems/defects do not continue to occur. The contractor shall be proactive on quality issues concerning performance identified within this contract and shall not rely on COR surveillance to detect their non-conformance with the PWS requirements.

6.1.1. The QCP shall include specific methods to be used to assure compliance with standards, all areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of inspection personnel. Additionally, control procedures for Government Provided Facilities, consumable supplies, and equipment shall be included.

6.1.2. The QCP shall include a description of the methods to be used for identifying and preventing defects in the quality of services performed. A description of the records to be kept to document inspections, and corrective or preventative action taken shall also be included.

6.1.3. Procedures for ensuring an effective FOD prevention program shall be included in the contractor’s QCP.

6.1.4. The contractor’s QCP shall also include procedures for an effective Tool Control

Program as specified in DAFI 21-103 and DAFI 21-101, and DAFI 21-101 Mildenhall Sup for the CTK Program to preclude tools being lost or left in or around aircraft.

6.1.5. The QCP shall cover all services and include scheduled and unscheduled inspections, frequency of inspections, name of inspectors, and periodic security checks. Records of inspections and corrective or preventative actions shall be maintained and made available to Government personnel until the end of the contract’s period of performance.

6.2. CHANGING/UPDATING THE QUALITY CONTROL PLAN. All changes or updates to the contractor’s QCP shall be submitted to both the COR Office and the Contracting Office for approval prior to implementation. Each version of the QCP shall be dated to clearly depict which is the most recent version and ensure all parties are following the same version.

7. GOVERNMENT PROVIDED FACILITIES AND EQUIPMENT

7.1. GOVERNMENT PROVIDED. IAW FAR 45.000(b)(5) Government property that is incidental to the place of performance, when the contract requires contractor personnel to be located on a Government site or installation, and when the property used by the contractor within the location remains accountable to the Government. Items considered to be incidental to the place of performance include, for example, office space, desks, chairs, telephones, computers and fax machines. All Government provided equipment and facilities for the performance of this contract are considered incidental to the place of performance and therefore FAR Part 45 Government Property will not apply.

7.1.1. The Government retains the ability to use the following facilities and equipment as required to fulfill Government requirements.

7.2. WASH RACK HANGAR. The U.S. Government utilizes Hangar 711 to wash aircraft; the contractor will use this building to perform wash and lube services. The contractor shall maintain an orderly appearance of the facilities being used to include the areas around the contractor office and storage facilities. Since these facilities are shared with the U.S.

Government, the contractor is responsible for removing and properly disposing of any trash generated by the wash process to include trash removal and policing the grounds. The contractor shall also clean the hangar floor, removing all visible dirt, debris, etc. after each wash. The contractor shall be responsible for ensuring that all storage equipment, when not in use, is properly stored and secured. The facility manager will ensure the building is clean and identify any discrepancies to the contractor supervisor for immediate correction.

7.2.1. Outside of building 711 there is a wastewater collection tank, along with a tabletop beneath the hanger floors that help with collection of water. Tanks are emptied once every other week.

7.3. FACILITY MAINTENANCE. The Government is responsible for all “real property” maintenance of facilities. Cleanliness of contractor occupied facility and surrounding grounds (50 ft. from facility) shall be the responsibility of the contractor. Contractor manger or designated individual shall contact the facility manager for all required real property maintenance, and coordination of repairs with Civil Engineering.

7.4. GOVERNMENT PROVIDED EQUIPMENT. The U.S. Government shall also provide powered and non-powered AGE used in the performance of this contract. The contractor is responsible for coordinating with MXS to use the equipment. Aircraft Wash AGE is transported to and from the wash facility solely by the U.S. Government. The contractor shall inspect equipment for serviceability and condition prior to use and annotate any discrepancies on AFTO Form 244, Industrial Support Equipment Record. The contractor will notify 100 MXS of any unserviceable or damaged equipment. The contractor shall operate the equipment IAW standard operating procedures. The contractor shall be responsible for any damage to property caused by the contractor’s negligence.

7.5. GOVERNMENT PROVIDED CONSUMABLE SUPPLIES. The Government will supply the following consumable supplies for the Wash Rack: grease, tape, wash pads, and soap required to service, wash, and lube aircraft IAW this PWS. The contractor shall coordinate through the COR to receive resupply of consumable supplies, as needed.

Additionally, the contractor shall coordinate through the owning unit’s support section (CTK) for aircraft specific hazmat supplies.

7.6. ELECTRONIC PUBLICATIONS & TECHNICAL ORDERS. The contractor shall gain access to aircraft specific technical data, task procedures, and forms & publications, from the owning unit’s support section. Technical Orders will be provided through provided E-Tools (i.e., Toughbooks and Toughpads). E-Tool accounts shall be established through the COR Office with 95 RS/100 MXG/352 SOMXG TODO. Any issues regarding contractor’s ability to access proper publications and instructions shall be brought to the attention of the COR Office immediately.

8. CONTRACTOR FURNISHED EQUIPMENT

8.1. CONTRACTOR FURNISHED EQUIPMENT. The contractor shall provide any additional equipment that is needed to meet the requirements of the PWS that is not Government provided.

9. GOVERNMENT PROVIDED SERVICES

9.1. UTILITIES. The U.S. Government will furnish available water and electricity at existing outlets as may be required for the work to be performed under the contract at no cost to the contractor.

9.2. REFUSE COLLECTION. The Government will provide refuse service. The Services Squadron provides recycle bins for can, paper, cardboard, food waste, and plastic.

9.3. PEST MANAGEMENT SERVICES. The Government will provide insect and rodent control for all Government provided facilities. The Contractor shall notify the facility manager for coordination with the 100th Civil Engineer Squadron’s Customer Service Office for treatment should an insect or rodent problem be detected. At no time shall the contractor purchase chemicals and/or attempt to treat an infestation/nest.

9.4. TELEPHONE SERVICES. The Government will provide a DSN telephone line for the sole use of conducting Government business. The DSN line shall not be used to transact personal business by contractor personnel. If a telephone line is required for personal business, one shall be installed at the contractor’s expense.

9.5. MEDICAL SERVICES. In the event of an injury requiring medical treatment, the contractor shall contact emergency services and 100th Maintenance Group (MXG) MOC.

9.6. SECURITY AND FIRE PROTECTION. The U.S. Government shall provide security police and fire protection. In consideration of these services, the contractor shall comply with all fire safety and security directives. Due to the nature of work conditions, no less than two (2) personnel shall perform onsite operations at any time. For any EMERGENCY, dial 911 from a base telephone and 100 MXG MOC.

9.7. TOWING SERVICES. The Government will provide aircraft towing to/from the wash racks.

10. TRANSITION PLAN

10.1. PHASE IN. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have necessary personnel on board during the one (1) week phase-in period. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

11. SERVICE SUMMARY

11.1. SERVICE SUMMARY (SS). The contractor service requirements are summarized into performance objectives which relate directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each performance objective. These thresholds are critical to mission success and constitute acceptable (satisfactory) performance.

11.2. PERFORMANCE ASSESSMENT. Periodic validations are a performance assessment method which requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic validation will be conducted on both a regular and random basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted unilaterally by the Government without notice to the contractor and without contract modification, based on performance quality trends.

11.3. CUSTOMER COMPLAINTS. The CORs will be responsible for receiving and validating customer complaints. The Contracting Officer (CO) will make the final determination of the validity of customer complaint(s) should there be a disagreement between the CORs and the contractor. Services which have been determined to be valid customer complaints shall be re-performed by the contractor within 48 hours after written notification by the COR Office.

11.4. CONTRACT CONFORMANCE. Contractor non-conformance with contract requirements is considered a “defect”. The term “defect” is used in reference to a service output which does not meet the standard of performance specified in the contract for that service.

11.4.1. Any unsatisfactory inspection, “defect” result, will be recorded in writing by the COR Office, and the contractor shall re-perform immediately upon verbal notification from the COR if practical. Contractor re-performance is required no later than 48 hours after notification from COR Office.

11.4.2. Not meeting the performance threshold for any performance objective may result in a warning or letter of concern from the Contracting Officer.

11.4.3. Not meeting the performance threshold of the performance objectives listed with the

Service Summary tables for any two or more consecutive or non-consecutive months during a contract period may constitute an immediate progress meeting with the Contractor. All remedies shall be IAW FAR Clause 52.212-4(a), Contract Terms and Conditions-Commercial Items, Inspection/Acceptance.

11.5. PERIODIC PROGRESS MEETINGS. IAW AFI 63- 138, the Contracting Officer, COR Office and other Government personnel as appropriate, and the contractor shall meet at least once per year to discuss the contractor’s performance. During such performance meetings, the following issues should be addressed: opportunities to improve the contract, any anticipated contract modifications, unsatisfactory inspections and valid customer complaints against each performance objective observed and the steps taken by the Government and/or contractor to prevent occurrences in the future. The COR Office shall provide a summation of unsatisfactory inspections and/or customer complaints.

11.5.1. The Contract Administrator will put the minutes in writing, signed by the CO and any other signatures deemed appropriate, and distribute to all participating parties. A copy will be placed in the official contract file. Should the contractor not concur with the minutes, the contractor will provide written notification within three (3) business days to the Contract Administrator identifying areas of non-concurrence for resolution.

11.6. SERVICE SUMMARY TABLE

AIRCRAFT WASH SERVICE SUMMARY (SS)

SS Performance Objective PWS

Para Performance Threshold to Received Satisfactory Rating

Remedy

Perform aircraft wash services IAW T.O.s, checklists, & MDS wash requirements.

No more than two (2) defects or valid customer complaints per month.

Re-perform steps/areas missed before returning aircraft to owning unit. Aircraft returned to units with more than 2 minor discrepancies will result in filed Customer Complaint Record.

Complaints shall be remedied

IAW PAR/CAR

Accomplish quality control which results in effective contract management & identifies program problems & defects

Submits QCP monthly metrics report to the COR office.

No more than two (2) defects or valid customer complaints per month.

Complaints shall be remedied

IAW PAR/CAR

*Note: PWS paragraph references shall be inclusive of all subparagraphs with that section.

APPENDIX I

ABBREVIATIONS AND ACRONYMS COMMONLY USED

NOTE: The below abbreviations and acronyms may be found within Government T.O.s, Publications, Regulations, and this PWS.

Acft

AF

AFB

AFI

AFM

AFOSH

AFSOC

AFTO

AGE

AMXS

ANG

CAC

CMS

CO

COR

CPC

CTK

DFARS

DoD

DOP

DIFM

DV

ETA

ETD

ETIC

ETIMS

FAA

FOD

GPE

IAW

Aircraft Air Force Air Force Base Air Force Instruction Air Force Manual Air Force Occupation Safety & Health Air Force Special Operations Command Air Force Technical Order Aerospace Ground Equipment Aircraft Maintenance Squadron Air National Guard Common Access Card Contractor Maintenance Support Contracting Officer Contracting Officer Representative Corrosion Preventive Compound Composite Tool Kit Defense Federal Acquisition Regulation Supplement Department of Defense Dropped Object Program Due in for Maintenance Distinguished Visitor Estimated Time of Arrival Estimated Time of Departure Estimated Time in Commission Enhanced Technical Information Management System Federal Aviation Administration Foreign Object Damage Government Provided Equipment In Accordance With

IETM

LAN

LMR

LOX

MIS

MOC

MDS

MXG

NAC

NDI

NLT

OSS

PPR

PWS

QCP

QTY

SAP

SATE

SDS

SS

TA

TDY

T.O.

TODO

TODA

WR

USAF

USAFE

VCC

Interactive Electronic Technical Manual Local Area Network Land Mobile Radio Liquid Oxygen Maintenance Information System Maintenance Operations Center Mission Design Series Maintenance Group National Agency Check Non-Destructive Inspection No Later Than Operational Support Squadron Prior Permission Request Performance Work Statement Quality Control Plan Quantity Satellite Accumulation Point Security Awareness Training Education Safety Data Sheet Service Summary Transient Alert Temporary Duty Technical Order Technical Order Distribution Office Technical Order Distribution Account Wash Rack United States Air Force United States Armed Forces Europe Visitor Control Center

APPENDIX II

APPLICABLE PUBLICATIONS, TECHNICAL ORDERS, AND FORMS

Publications and forms applicable to the PWS are listed below and are the minimum requirement for contract maintenance. The contractor should also comply all Command and Local supplements to the list below. It is the contractor’s responsibility to establish follow-on requirements with the publication’s distribution representative. The contractor is responsible for posting all changes and supplements IAW T.O.00-5-1. The dates of the documents will change as changes and supplements are issued. The contractor shall be responsible for maintaining current files and using the most up to date T.O.s, AFIs, Publications, etc., at all times regardless of dates noted within the contract.

FORMS

AFTO Form 244 Industrial/Support Equipment Record AFTO Form 349 Maintenance Data Collection Record AFTO Form 492 Maintenance Warning Tag

AFTO Form 781 (ALL) Aircraft Discrepancy and Work Document

DIRECTIVES

DAFI 21-101 Aircraft and Equipment Maintenance Management AFSOCI 21-102 Corrosion Control Program and Paint

Requirements USAFEI 21-105 Corrosion Control Program and Paint

Requirements AFI 31-401 Information Security Program Management

AFI 36-3026 ID Cards for Members of the Uniformed Services, Their Family Members and Other

Eligible Personnel AFI 90-821 Hazard Communication

AFMAN 48-20 Hazardous Noise Program AFMAN 48-137 Respiratory Protection Program AFMAN 48-145 Occupational and Environmental Health Program AFMAN 48-155 Occupational and Environmental Health

Exposure Controls AFMAN 91-203 Air Force Consolidated Occupational Safety Instruction

T.O. 00-5-1 AF Technical Order System T.O. 00-20-1 Aerospace Equipment Maintenance General

Policies and Procedures T.O. 00-20-2 Maintenance Data Documentation

T.O. 00-25-107 Maintenance Assistance

T.O. 00-25-172 Ground Servicing of Aircraft and Static Grounding/Bonding

T.O. 00-35D-54 USAF Deficiency Reporting and Investigating System

T.O. 1-1-8 Application and Removal of Organic Coatings, Aerospace and Non-Aerospace

Equipment T.O. 1-1-24 Maintenance Repair and Electrical

Requirements for Fiberglass Airborne Radome

T.O. 1-1-690 General Advanced Composite Repair Process Manual

T.O. 1-1-691 Aircraft Weapons Systems Cleaning and Corrosion Control

T.O. 1-1A-8 Aircraft and Missile Repair - Structural Hardware

T.O. 1-1A-9 Aerospace Metals - General Data and Usage Factors

T.O. 1-1A-12 Fabrication Maintenance and Repair of Transparent Plastics

T.O. 2-1-111 Standard Maintenance Practices T.O. 35-1-3 Corrosion Prevention, Painting and Markings of USAF Support Equipment T.O. 36-1-191 Technical and Managerial Reference for

Motor Vehicle Maintenance T.O. 1C-130J-3 Structural Repair Instructions T.O. 1C-130J-6 Aircraft Scheduled Inspection and

Maintenance Instructions T.O. 1C-130(AHM)J-06 Aircraft Maintenance Work Unit Code T.O. 1C-130(AHM)J-3 Structural Repair Instructions T.O. 1C-130(AHM)J-6 Aircraft Scheduled Inspection and

Maintenance Instructions T.O. 1C-130(AHM)J-23 System Peculiar Corrosion Control

T.O. 1C-130(AHM)J-23-CL1 Washing and Cleaning USAF Series AC-130J, HC-130J, and MC-130J Aircraft

T.O. 1C-130(AHM)J-36 Structural Repair Instructions T.O. 1C-130(AHM)J-2-12JG-20-1 Aircraft Post Washing Lubrication

Procedures T.O. 1C-135-6WC-3 Scheduled wash inspection Work Cards model all -135

Aircraft T.O. 1C-135A-2-1 Organizational (Flight Line) Maintenance

Instruction - General Aircraft T.O. 1C-135A-6WC-2 Periodic Inspection Work Cards KC-135 T.O. 1C-135A-6WC-3 Wash, Inspection Work Cards

T.O. 1C-135A-21 Equipment Inventory List RC-135M

T.O. 1C-135(K)A-2-2 Ground Handling, SVC and Air Frame T.O. 1C-135(K)A-2-8 Maintenance Instruction Flight Control T.O. 1C-135(K)A-3-1 Structural Repair Instructions, -135 Aircraft T.O. 1C-135(K)A-3-4 Corrosion Control, Prevention, Detection, Treatment, and Repair Instructions T.O. 1C-135(K)A-17 Storage of Aircraft T.O. 1V-22(C)B-06 CV-22 Periodic Maintenance Information

Cards/Inspection Requirements Manual T.O. 1V-22(C)B-2-DB-1 CV-22 Organization, Intermediate, and Depot Level

Maintenance T.O. CAMEO SSS 1220 Wash Aircraft Exterior

APPENDIX III WORKLOAD BREAKDOWN

AIRCRAFT EST. QTY/YEAR

CV-22 38

MC-130J 30

RC-135 14

KC-135 64

APPENDIX IV

CONTRACTOR DELIVERABLES

Deliverable PWS Para

Frequency Delivered To

Monthly Aircraft Wash Report

1.2.2 NLT five (5) business days after the start

of the new month.

COR Office

Employee List

5.4 – 5.5

Within fifteen (15) business days of contract award & when any staffing change occurs. *

Contracting Officer

Contract Manager & Alternate(s) Names

5.4 – 5.5

Within fifteen (15) business days of contract award & when any staffing change occurs. *

Contracting Officer

Monthly Metrics Report

6.1 NLT five (5) business days after the

start of the new month.

COR Office

Quality Control Plan 6.1 NLT five (5) business days after contract award. *

Contracting Officer

Equipment Inventory

7.4 NLT the 5th business day after contract

award & NLT 5 business days prior to the end of each contract period.

COR Officer & Contracting Officer

Misc. AF Forms * As required. As specified on form

* Listed throughout PWS.

APPENDIX V

POST WASH INSPECTION CHECKLIST

APPENDIX VI

AIRCRAFT WASH CANCELLATION MEMORANDUM