PWS_832571846 SATCOM WSOMS_V2 14 MAR 25.docx

Tracking ID: 832571846 Title: WSOMS Technical Support Supporting Documents: Sources Sought Announcement

PERFORMANCE WORK STATEMENT (PWS)

1. Contracting Officer’s Representative (COR).

a. Primary COR.

b. Alternate COR.

c. Property Administrator.

2. Contract / Task Order Title. Wideband Satellite Communications (SATCOM) Operational Management System (WSOMS) Technical Support

3. Background.

Wideband SATCOM Operational Management System (WSOMS) provides crucial wideband SATCOM transmission management and control for joint battlefield wideband satellite systems employed by tactical, operational, and strategic echelons. WSOMS integrates all control systems and subsystems to achieve planning, management, spectrum monitoring, defensive space control, payload control, and transmission control in support of survivable and non-survivable communication services operating over wideband SATCOM satellites. The control segment continues to evolve to effectively support the emerging force projection and rapid deployment role of military forces, and WSOMS enhances critical control segment functionality (to include the management, monitoring, and hardening of Wideband Control subsystems) by combining control functions on common computer systems and modernizing the Army's wideband SATCOM satellite (Wideband Global Satellite Communications (WGS) & Defense Satellite Communications System (DSCS)) control capabilities, especially to accommodate the greater capacity of the newer WGS constellation.

4. Objectives:

The objective of this Task Order (TO) is to provide engineering, technical, programmatic and administrative assistance efforts managed by Project Manager Integrated Enterprise Network (PM IEN) / Product Manager, Wideband Enterprise Satellite Systems (PdM WESS) in support of the WSOMS Program of Record (PoR), its many subsystems, and the WSOMS Network (WSOMSNET), to include the interoperability of its subsystems within a multiple security enclave environment for use by the 53rd Space Operations Squadron (53SOPS).

5. Scope.

The scope of this TO includes the evolution and sustainment of the WSOMS system-of-systems infrastructure, as well as new capability releases and modernization of numerous WSOMS subsystems, such as the Replacement Radio Frequency Interconnecting Subsystem (RRFIS), the Remote Monitoring Control Element (RMCE), the WSOMS Network (WSOMSNet), and the Cross Domain Solution (CDS). The engineering of the Cross Domain Solutions will allow for other subsystems, such as the Global Satcom Configuration Control Element (GSCCE), Common Network Planning Software, and the Mitigation Anti-Jam Element (MAJE) to utilize the advanced features of the CDS to enable the ability of traffic to cross the differing enclaves in the Wideband SATCOM Operation Center (WSOCs) and Regional SATCOM Support Center (RSSCs). The work will encompass tasks such as requirements, engineering, RF modernization, cybersecurity, testing, accreditation, installation, integration, maintenance, and training for all current and future releases in support of the mission:

· Engineering, Research, Design, and Development: The contractor shall conduct research, analysis, and evaluation of current and future capabilities, requirements recommendations, deployments, and integration of a variety of C5ISR systems. As required, the contractor shall design and develop subsystems and solutions, integrations and associated documentation, and shall capture the detailed designs in specified design reports.

· Integration; Test and Evaluation: The contractor shall conduct integration, testing, and evaluation of C5ISR systems to include existing systems being upgraded for obsolescence or enhancement, newly developed subsystems and/or systems based on mature technology, and/or newly developed systems and/or subsystems with next-generation technology.

· Operations, Logistics, Maintenance, and Sustainment: The contractor shall operate and support systems, and subsystems as required under this TO. The contractor shall operate the designated system with the required logistics, maintenance, and sustainment plans in place. The contractor shall perform sustainment requirements at Continental United States (CONUS) and Outside CONUS (OCONUS) sites as required in support of the customer. This includes full scope technical support which could include on-site maintenance, repair, logistics support, and the operation of required equipment that is in development, fielded, or in need of repair.

· Training: The contractor shall provide training for the operation of designated systems and subsystems including classroom and on-the-job training at Government and contractor sites. The contractor shall also provide domain-based training for operators, maintainers, analysts, and operations crew members. The contractor shall provide training to both Government and non-Government personnel, as well as training specifically developed for approved foreign nationals as required. The contractor shall also assist the Government in transitioning the training courses to Government management.

· Initial Fielding and Operation: The contractor shall provide fielding and initial operation support with the goal of providing fully supportable materiel systems and their needed support to using units with minimal disruption of the units' day-to-day mission. The contractor shall provide estimates for the up-front determination of all requirements, the funding and requisitioning of all needed items, the consolidation of the support items into unit level packages, and the coordinated distribution of the major system as required.

The Government may require surge support during the base or any option period, and surge modifications will be within the scope of the contract and provide increased support for the defined task areas of this PWS. Surge support over the life of the contract will not exceed 15% of the contractor’s total proposed cost/price for the base and all option periods, excluding any six-month extension of services pursuant to Federal Acquisition Regulation (FAR) 52.217-8.

The contractor shall perform services at CONUS sites at both Government and contractor facilities, with occasional Temporary Duty (TDY) OCONUS on a project-by-project (e.g., technical meetings, data gathering, and TTP development) basis.

6. Performance Requirements.

The following tasks are included in this TO.

Task 10: Engineering Documentation and Training Support

6.1 Task 1 – Program Management

The contractor shall prepare a Task Order Management Plan (TOMP) describing the overall technical approach, organizational resources and management controls to be employed to meet the cost, performance, and schedule requirements throughout TO execution. The contractor shall prepare a TO Monthly Status Report (MSR) monitoring the quality assurance, progress/status reporting, and program reviews applied to the TO.

The contractor shall prepare a Quality Management Plan (QMP) to address how the contractor intends to implement quality control, quality assurance, and continuous process improvement.

Constraints:

Requirement: The contractor shall provide the TOMP draft at 15 business days after TO award with the final at 30 business days after TO award. The TOMP will be updated annually in accordance with (IAW) the TO option period awards. The contractor shall provide the TO MSR 30 business days after TO award with monthly updates provided, by the 5th business day of the following month.

The contractor shall provide the draft QMP 30 business days after TO award and the final 60 business days after TO award, with annual updates IAW the TO option periods.

Deliverables:

Final – 30 business days after TO award

Final – 60 business days after TO award

*Standard Distribution: 1 copy of the transmittal letter with the deliverable to the Primary COR.

6.2 Task 2 – Transition Support

6.2.1 Subtask 1 – Transition-In Support. The contractor shall update the Draft Transition-In Plan provided with its proposal and provide a Final Transition-In Plan.

The contractor shall ensure that there will be minimum service disruption to vital Government business and no service degradation during and after transition. The contractor shall implement its Final Transition-In Plan No Later Than (NLT) ten business days after TO award, and all transition activities shall be completed 90 calendar days after approval of Final Transition-In Plan unless otherwise specified.

6.2.2 Subtask 2 – Transition-Out Support. The contractor shall provide transition-out support when required by the Government. The Final Transition-Out Plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel at the expiration of the TO.

The contractor shall provide a Draft Transition-Out Plan within six months of TO award. The Government will work with the contractor to finalize the Transition-Out Plan. At a minimum, this Final Transition-Out Plan shall be reviewed and updated on an annual basis. Additionally, the Final Transition-Out Plan shall be reviewed and updated quarterly during the final Option Period.

In the Final Transition-Out Plan, the contractor shall identify how it will coordinate with the incoming contractor and/or Government personnel to transfer knowledge regarding the following:

· Project management processes.

· Point of contact (POC).

· Location of technical and project management documentation.

· Status of ongoing technical initiatives.

· Appropriate contractor to contractor coordination to ensure a seamless transition.

· Transition of Key Personnel.

· Schedules and milestones.

· Actions required of the Government.

The contractor shall also establish and maintain effective communication with the incoming contractor/Government personnel for the period of the transition via weekly status meetings or as often as necessary to ensure a seamless Transition-Out.

The contractor shall implement its Transition-Out Plan NLT six months prior to expiration of the TO.

Constraints:

Requirement:

Deliverables:

Final – NLT 12 months after TO award

Final – updated quarterly during final TO period

6.3 Task 3. Emerging Technology Research, Test, and Analysis

The contractor shall research, analyze, and evaluate emerging C5ISR technologies. This support could include developing custom identification, collection, interpretation, and evaluation methods in order to assess ISR technologies against areas such as Cloud, Big Data, mobility, processing/exploitation/dissemination, cyber, threat systems, communications software, and other devices. The contractor shall support activities that could include, but are not limited to, the following:

· Conducting research and analysis of current and future ISR capabilities, requirements, deployments, and integration; ISR advanced concepts and technologies; system and subsystem platform integration; application of applied physics; analysis of electrical designs; analysis of mechanical concepts; analysis of acoustic noise and sonar systems; and analysis of target illumination, detection, characterization, and classification.

· Conducting research and analysis to support the development of C5ISR technologies directly responsive to special warfare related C5ISR requirements.

· Conducting research and analysis and providing an C5ISR Design and Development Recommendation Report that provides recommendations to the Government to support the design and development of ISR systems, subsystems, associated equipment, and programs.

· Conducting data analysis and providing a Strategic Concept Development Report that provides technical recommendations to the Government for the enhancement of strategic concept development.

· Identifying, exploiting, and manipulating current and emerging C5ISR technologies and other threat systems

· Supporting Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) and Big Data system technology insertion initiatives including the transfer and transition of existing and emerging ISR technologies.

· Providing systems engineering and integration support to C4ISR and other initiatives including the development of systematic situation analyses, trade-off analyses, problem and potential problem analyses, decision analyses, risk analyses, tactics analyses, mission analyses, and strategy analyses (i.e., Systems Engineering and Integration Analyses) associated with systems engineering and integration.

· Providing human systems integration analysis and design solutions for ISR systems.

· Researching, analyzing, designing, developing, fabricating, integrating, testing, delivering, and installing test capability software.

· Analyzing system support requirements and documenting the analysis and findings for the Government in a Systems Support Requirements Document.

· Assisting the Government with research regarding the potential utilization and effectiveness of Commercial Off-The-Shelf (COTS) and Government Off-The-Shelf (GOTS) hardware and software.

· Shall plan and conduct testing of all Target and Threat Systems parts, components, subassemblies, software, and end items modified, replaced, or redesigned under this contract to demonstrate the capability of the modified Target or Threat Systems to continue to accomplish all system requirements.

Constraints:

Requirement:

Deliverables:

6.4 Task 4. Systems Design and Developmental Engineering

6.4.1 Subtask 1 – Systems Requirements Review (SRR). The contractor shall participate in an initial technical review between the contractor and Government team to level-set expectations and ensure there is a mutual understanding of the scope and level of effort with regards to proposal response, design documentation, and general program execution. The contractor shall present their high-level approach(es) for advancements in CTN-E and NGTN projects and concepts for their development. The contractor shall identify areas in their approach(es) that require bounding, and shall present those areas and the associated technical/risk implications. The Government team shall provide the necessary feedback, and additional information required. The outcome of SRR is the contractor shall be able to identify current and next generation network problem space, begin refining their approaches, and develop initial requirements and CONOPS. These initial requirements will establish a baseline for conducting the adequate design trades for the preliminary network design(s).

6.4.2 Subtask 2 – Preliminary Design Review (PDR). The contractor shall present their preliminary design(s) for DFNT to include concepts for new architecture/hardware/software for the current and future network. The contractor shall present the detailed technical approach of the design(s), to include trades and challenges associated with each design. At the outcome of PDR, the contractor shall select the best technical approach for implementation. The contractor shall clearly identify components and parts required, their technical specifications, how they will be sourced, and their availability. In addition to design details, PDR documentation shall include narrative explaining why a certain approach(es) could not be taken (i.e., technology barriers, risk, etc.).

6.4.3 Subtask 3 – Critical Design Review (CDR). The contractor shall finalize any designs selected from PDR. The contractor shall present a detailed technical review of the final design(s). The contractor shall document the refined high level, and low level requirements. During this review, the contractor shall provide applicable measured data on components identified during PDR that were selected for final design, to validate performance of critical components. The contractor shall identify integration challenges that may prohibit expected performance. The contractor shall present the quantifiable performance metrics for the prototype module(s). The contractor shall also present initial electrical design, to include circuit/system schematics. The outcome of CDR is that the contractor demonstrates readiness for initiating system prototyping and system integration, with high confidence.

Constraints:

Requirement:

Deliverables:

6.5 Task 5 -- Systems Development, Engineering, and Integration

The contractor shall provide a wide range of engineering services as required to support the mission, including production of digital engineering artifacts required to document and support model based systems engineering initiatives and systems engineering directives. These services include software engineering/design, network engineering/design, systems engineering, cybersecurity engineering, hardware engineering, mechanical engineering, and electrical engineering. As part of the complete lifecycle of a system from inception to deployment, the contractor shall also be responsible for the installation and development of the designs, plans and specifications for all electrical and mechanical connections required by the system for successful deployment.

The contractor shall maintain and enhance existing CDS implementations that encompass high-availability clusters to enable change of classification for SATCOM data originating from varied systems and networks and deliver continuous uninterrupted uptime while adhering to the Raise-The-Bar (RTB) guidelines established by the National Cross Domain Strategy & Management Office (NCDSMO). Providing ATO guidance, engineering support, project management, and ICD authoring is required for the contractor to maintain the role of SME to other subsystem vendors in the ecosystem who are reliant on the CDS for mission functionality. The contractor shall participate in Site Based Security Assessments (SBSA) as needed, to provide technical support and provide clarity to the questions for the independent evaluator.

The contractor shall engineer a modernized RRFIS, replacing EOL RF pass-through hardware with a supported matrix switching solution as well as replacing EOL equipment providing timing and reference signal functionality. This shall also encompass the engineering of modernized custom software to enable the 53SOPS operator to manage the RF signal flow path, attenuation, and amplification from the subsystems in the WSOC to the applicable satellite terminals co-located in the WSOCs as well as the Earth Terminal (ET) buildings. The contractor shall also engineer custom software to similarly enable the 53SOPS operators the capability to modify the primary and alternate timing sources and provide a health and status dashboard.

The contractor shall continuously maintain and enhance the custom software implementation of all SolarWinds Application Servers installed in WSOMSNet and RMCE (Merge) networks, to support the evolving needs of 53SOPS (both current and future) requirements. This encompasses providing software engineering and integration support, post-deployment support, and providing advice to 53SOPS operators on SolarWinds use as part of recurring town hall meetings, and troubleshooting services that cover the custom implementation.

Constraints:

Requirement:

Deliverables:

6.5

6.5

6.6 Task 6. Software Engineering

The contractor shall adapt CMMI-DEV L3 software development processes to enact a Secure Software Development Life Cycle (S-SDLC) that combines software engineering, cyber security, risk management, quality management, and project management processes and best practices into a fully-integrated, mature, secure software development framework. The contractor shall utilize configuration management (CM) tools, such as Subversion, Azure DevOps Server and SharePoint, to maintain version control and the integrity of baselined Computer Software Configuration Items (CSCI) and software iterations/releases. The contractor shall conduct release-planning activities to define and prioritize required product capabilities/features to evolve into software products, and iteratively address all prioritized technical and mission requirements as they are identified. The contractor shall develop a framework to accommodate all required security classification levels, to reduce potential impacts (cost, schedule, and technical) of security-related risks, and to augment system security posture. The contractor shall perform comprehensive and thorough analyses to support the integration of developed software code into cost effective, modular, secure, and flexible/adaptable software architectures to ensure maximum portability, interoperability, supportability, and maintainability. The contractor shall define the test strategy for software development efforts and shall develop test documentation to include test plans, procedures, test reports, and supporting test data/results for all phases of software development and testing.

Constraints:

Requirement:

Deliverables:

6.6

6.6

6.6

6.6

6.7 Task 7. System Test, Evaluation, and Deployment

The contractor shall conduct testing, evaluation, and deployment of C5ISR solutions and equipment. The contractor shall support activities that could include, but are not limited to, the following:

· Performing installation and checkout for all systems and subsystems.

· Researching and analyzing software anomalies and updating, integrating, testing, and delivering software corrections to ensure legacy capabilities are not degraded.

· Ensuring that current software is capable of functioning with legacy capabilities currently processed by the Government.

· Implementing advanced systems to improve data communication and aid quick dissemination of critical information. Integrating information from single or multiple sources with related information that enables the Government and/or contractor to evaluate the integrity of the information.

· Developing Analysis Test Reports describing, at a minimum, the analysis conducted and an evaluation of the test results.

· Providing integration, operations, and technical support of systems, subsystems, and associated equipment. Integration support includes, but is not limited to, the integration of subsystem and sensors with models, software, hardware, firmware, COTS items, integrated systems, and subsystems.

The contractor shall participate in milestone demonstrations that are incremental or periodic tests such as Agile sprint reviews to demonstrate progress in the effort(s),and shall coincide with showing significant progress on an identified task. The number and frequency will be determined after the project schedule has been finalized and agreed to by both the Government and contractor.

Prior to each test event (iOT or OT), a Test Readiness Review (TRR) shall be conducted by the contractor. The TRR shall outline all plans, processes, equipment required, and test procedures for conducting tests at the WIC in TYAD. The TRR shall determine if the testing should commence or if more planning/development is required before starting the test. The dates of the TRR will be decided during development and agreed to by both the Government and contractor.

The contractor shall conduct an iOT laboratory event at the WIC in TYAD to validate that the solution has been implemented and functioning according to the established requirements. At the iOT, the contractor shall conduct a set of tests to establish the baseline performance of the system. The iOT shall culminate with updates to the appropriate test documents (i.e. Software Installation Procedures (SIP) and iOT Test Report, and any resulting "after action" remediation. The iOT shall provide the necessary confidence that the release exit criteria has been met, or can be met with the appropriate remediation, and can prepare for Operational Testing (OT) to be conducted by the Independent Validation & Verification (IVV) team at the WIC in TYAD.

The contractor shall support the world-wide deployment, upgrades, and sustainment of new equipment, software, and solutions.

Constraints:

Requirement:

Deliverables:

6.7

6.7

6.7

6.8 Task 8. Cybersecurity and Information Assurance Support

The contractor shall conduct cyber security specific analyses to inform project objectives, perform security accreditation, and deliver enhanced patching approaches.

The contractor shall develop enhancements to the Cross Domain Solution (CDS) for the WSOMSNet. The contractor shall document the application constraints and data schemes required for external subsystems to function through the CDS. The contractor shall develop enhancements to improve the Satellite Access Request (SAR) / Satellite Access Authorization (SAA) process, which occurs between operators at the Regional SATCOM Support Centers (RSSCs) and CNPS users at the WSOCs. The contractor shall implement cybersecurity-hardening techniques to maximize the CDS security posture. The contractor shall implement the first and second checks via different methods and technologies, providing a level of diverse redundancy to more effectively prevent the passage of unallowable data.

(CUI) The contractor shall expand the functionality of the CDS to provide Health and Status Monitoring (HASM) awareness as well as audit log management and archiving techniques, to remain in compliance with the NCDSMO. The contractor shall conduct an analysis to determine the optimum path forward for such a HASM implementation.

The contractor shall create and manage Assessment & Authorization (A&A) packages, effectively use well-defined and consistent project management methodologies and procedures from project initiation to closeout, to ensure that scope, schedule, and cost management specifications are met. The contractor shall support the day-to-day operation and maintenance of the supported systems and proper decommissioning IAW the requirements of DoD 8500.01, 8500.02, National Institute of Standards and Technology (NIST) 800-53r3, DISA STIG, NIST 800-70 National Security Checklists, DoDI 8551.1, Information Assurance Vulnerability Alerts (IAVAs), Information Assurance Vulnerability Bulletins (IAVBs), Information Assurance Technical (IAT) levels, Communications Tasking Orders (CTOs), and other IA directives, instructions, and hardening guidance.

The contractor shall support all phases within the Risk Management Framework (RMF) process, such as planning the A&A and updating IAVA and patch process documentation. The contractor shall adhere to the guidance provided by the Government Information System Security Manager (ISSM), including documentation and verbal input required for applications to be assessed and obtain an ATO. The contractor shall develop RMF documentation and artifacts (e.g., security plans, security controls spreadsheets, security assessments, SARs, security authorization packages, Plans of Action & Milestones [POA&M]) to support certification determinations by the ISSM. The contractor shall coordinate with other stakeholders’ ISSMs, under the direction of the Authorizing Official (AO), to ensure documentation acceptance.

The contractor shall support the cybersecurity requirements for establishing and sustaining systems in compliance with the DoD 8500 series documentation for cybersecurity policy and the RMF, using a defense-in-depth security approach that provides multiple layers of security controls (e.g., personnel, procedural, technical, and physical) as a defense against exploitation. The contractor shall provide analyses and remediation of system vulnerabilities through security and cybersecurity A&A support for numerous systems using RMF, following the guidance of Department of Defense Instruction (DoDI) 8510.01, DoDI 8500.01, NIST Special Publication 800-53, and Chairman of the Joint Chiefs of Staff Instruction (CJCSI) guidelines. We will support the entire RMF process in spectrum cybersecurity roles, ranging from engineer to ISSM. The contractor shall develop system categorizations and score confidentiality, integrity, and availability impact levels. The contractor shall mark all RMF-compliant authorization packages and related artifacts IAW security classification guidance. The contractor shall conduct a vulnerability assessment for each software release. The contractor shall determine the best method of validation, prepare written criteria, conduct validation activities IAW with approved policies and procedures, and document the results.

The contractor shall develop enhanced IAVA patch management processes and capabilities. The contractor shall establish a monthly release of IAVA patches to all supported systems, or more frequently as required.

Constraints:

Requirement:

Deliverables:

6.9 Task 9. Operations, Maintenance, and Logistics Support

6.9.1 Subtask 1 – Operations.

The contractor shall provide integrated C5ISR solutions as requested for deployment, operation, and maintenance, including equipment necessary. The contractor shall configure systems to meet Government mission requirements and coordinate all necessary certifications for operations. The contractor shall provide all substantiation data necessary to obtain platform certifications based on current DoD requirements. The applicable certifications and/or processes will be defined by the Government, to define the exit criteria for the applicable solutions. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, materials, limited security, and other items and non-personal services necessary to perform safe, routine, and emergency operations and logistics in the CONUS, OCONUS, and deployed forward environments. This support shall include:

· Operations and sustainment, to include system, subsystem, and item maintenance

· Services, equipment, and support; planning, data collection, and system and program support.

· Logistics support.

· Logistics technical data.

· System performance assessments.

· System, subsystem, and item acquisition, integration, and deployment.

· System modification and modernization.

· System deployment, relocation, and demobilization support.

The contractor shall obtain, install, configure, checkout, and maintain mission equipment, management infrastructure, decision support systems, sensors, and other related IT equipment. The contractor shall support and provide maintenance and logistics support as necessary. The contractor shall perform both scheduled and unscheduled maintenance on ancillary equipment.

During the execution of this TO, the contractor may be required to relocate or demobilize currently deployed equipment and software. Relocation may be to a new or existing, improved or unimproved, or alternate locations. Upon notification by the Government, the contractor shall submit a Relocation/Demobilization Plan to include a budget and integrated master schedule. The contractor shall execute demobilization or assume full operations at the new location per the required timelines.

The contractor shall also provide Field Service Representative (FSR) support to CONUS and OCONUS locations. The contractor shall purchase, modify, track, update, integrate, ship, install, test, monitor, and maintain hardware, software, or firmware parts and materials required to support mission capability of fielded operational systems. Tasking includes new technology improvements and updates to fielded systems, subsystems, equipment, and components installed by contractor FSRs to include documenting all related procurement requirements. The contractor shall provide an FSR Plan and FSR Status Reports.

6.9.2 Subtask 2 – Maintenance and Logistics.

The contractor shall provide all necessary maintenance, logistics, and sustainment support during the execution of this TO. The contractor shall provide all parts, labor, and expertise necessary to complete required maintenance tasks. Maintenance downtime shall be coordinated between the contractor and COR. The contractor shall provide a timetable for scheduled maintenance and an estimated completion time for unscheduled maintenance. The contractor shall provide a Reliability Analysis Report, Maintenance and Logistics Plans, Maintenance and Logistics Reports and Parts, Materials, and Ancillary Equipment Procurement Reports. The contractor shall provide Field Service Representatives (FSR) to perform maintenance and repairs on platforms or systems in CONUS and OCONUS locations. This includes repair of Line Replaceable Units (LRUs) for return to end users or to the supply chain and repair of platforms in preparation for issue and/or reissue to end users.

The contractor shall provide maintenance support for systems and equipment. The contractor shall manage warranty and maintenance agreements for all equipment and software that require warranty and maintenance contracts. To mitigate service disruptions, all equipment shall remain covered by maintenance agreements through its deployment. Additionally, the contractor shall provide notification regarding all future maintenance overage requirements. The contractor shall support activities that could include, but are not limited to, the following:

· Designing, obtaining, installing, configuring, and maintaining systems and equipment including, but not limited to, sensors, battlefield management infrastructure, target systems, threat testing devices, decision support software, and other related capabilities, as required by the Government.

· Modernizing infrastructure through the replacement of computer processors and peripheral equipment, updating required operating systems and control and support software, and upgrading interface test adapter and ancillary equipment hardware and software.

· Supporting storage and providing maintenance and logistics processing for non- deployable systems.

· Develop Maintenance support plans.

· Conduct Logistic and maintainability demonstrations.

· Conduct Depot level maintenance studies.

· Develop reliability centered maintenance programs.

· Develop maintenance and operating procedures.

· Validate maintenance procedures.

The contractor shall provide contractor logistics support and sustainment support for deployed operational, maintenance, and logistics personnel. The contractor shall integrate product support elements to develop and maintain a cost effective and feasible Product Support Strategy. This support shall include systems acquisition management best practices to ensure product support strategies are designed to ensure cost effective sensor/IT Data Collection, Threat Testing, and other Systems, across the product’s life cycle. In addition, the contractor shall consider and implement processes, as appropriate, that ensure each of the following 12 Integrated Product Support (IPS) Elements are optimized to program objectives: Product Support Management, Design Interface, Sustaining Engineering, Supply Support, Support Equipment, Packaging Handling Storage and Transportation, Computer Resources, Manpower and Personnel, Maintenance Planning and Management, Training and Training Support, Facilities and Infrastructure, and Technical Data Management. In addition, the contractor’s Product Support Strategy shall ensure all elements are effectively weighted for the program and include considerations to efficiently and rapidly integrate new technologies across platforms and provide proper methods of disposition for old or unused technology.

The contractor shall perform warehouse operation and management services at contractor or USG furnished facilities at CONUS and OCONUS sites as required in support of the customer. These tasks include, but are not limited to, the logistics elements listed below:

· Lift, move, and transport systems, subsystems, and equipment as required in warehouse operations.

· Perform shipping and receiving, on-loading and off-loading inbound and outbound shipments to and from CONUS and OCONUS locations and enter all shipping and receiving actions into a logistics management system.

· Perform packing and packaging for shipping as required to insure safe and cost-effective shipment IAW Government standards.

· Perform periodic warehouse wall-to-wall inventories.

· Perform examinations/inspection of received materials, report damage to the COR, and support the processing of claims for damage.

· Arrange, assemble, and install shelving, workbenches, temporary dividing walls, doorways, cubicles as necessary to build/maintain the warehouse structure as required.

· Operate forklifts and other standard warehouse material handling equipment within the warehouse, shipping and receiving areas, and loading dock areas as required to support material handling.

· Contractor operators of equipment, vehicles and forklifts will meet the requirements of USG regulations and be OSHA certified.

· The Government will review the contractor’s employee’s licenses and certifications.

· Upgrade electrical distribution services as necessary to include mechanical engineering support.

6.9.3 Subtask 3 – Supply Chain Management.

The contractor shall provide support for logistic events including (but not limited to) Log Demos, Mechanical Engineering Events (MEEs), Instructor/Key Personnel Training (IKPT), Physical Configuration Audits (PCAs), validations, verifications, and other events as required by the customer. This includes:

· Conduct provisioning on existing and new systems fielded.

· Update and maintain a logistics database for asset accountability, parts ordering, parts receipt, parts issue, transfers, shipping, and inventory management.

· Provide recommendations for resolving logistical and supply issues.

· Develop stocking quantities for pre-expended bin quantities of consumable items for repair facilities.

· Perform periodic inventories and identify inaccuracies to COR.

· Monitor spare parts inventory of stock located at all locations and process ordering requirements for parts

· Develop and maintain Push Packages.

· Approve and process spare parts requirements and/or requests that are identified in the logistics management system, for delivery to the appropriate customer and/or user location.

· Track, document and expedite shipments to ensure prompt delivery.

· Provide logistics management system technical assistance (troubleshooting, user assistance, log in assistance, and issuing user IDs to authorized personnel).

· Attend meetings and provide recommendations regarding repair, maintenance, and technical matters.

· Maintain the data integrity of logistics management system by monitoring entered data for accuracy.

· Provide logistics metrics reports regarding logistics management system data (e.g., customer wait time, on time delivery, logistics response time, work orders, shipments, open requisitions, meantime to repair, meantime between failures, stock availability, cost drivers, and logistics delay time).

· Maintain and update a logistics management desktop user guide.

· Provide recommendations for Item Unique Identification (IUID) requirements for acquisitions and when platforms or systems are modified or upgraded.

· Upload updated files (e.g., system manuals, operator manuals, diagrams, pictures, ECPs, technical bulletins, and modification work orders) to the logistics management system and update system configurations in the logistics management system.

· Perform daily data extractions and administrative functions (e.g., security access, database planning, replication/backups, and recoverability) from logistics systems.

· Perform feasibility studies and cost/benefit analyses on logistics management system data relative to the identified system.

· Evaluate logistics management system software changes and provide recommendations of software change impacts.

· Provide recommendations in the development of Life Cycle Sustainment Plans for acquisitions or when platforms are modified or upgraded.

· Provide recommendations for the Business Case Analysis in support of Performance Based Logistics for acquisitions or when platforms or systems are modified or upgraded.

Constraints:

Requirement:

Deliverables:

6.10 Task 10. Engineering Documentation and Training Support

The contractor shall provide documentation services for engineered solutions including training for the operation, maintenance, and logistics of systems and subsystems including classroom, advanced training, mentorship and on-the-job training at Government and contractor sites.

The contractor will develop and maintain documentation in accordance with requirements set forth by PdM WESS, 53SOPS, and other applicable agencies. The documentation will include (but is not limited to) Technical Manuals (TMs), Electronic Technical Manuals (ETMs), Safety Assessment Reports (SARs), Vendor Control Drawings (VCDs), System Administrator Manuals (SAMs), wiring diagrams, fault lists, and other supporting materials as deemed necessary by the customer. The documentation will be developed in accordance with MIL-STD-40051-2D, MIL-HDBK-1222, MIL-STD-882E, and other applicable documents.

The contractor will develop and maintain system training material specific to PdM WESS and 53SOPS requirements. This will be done specific to requirements established by PdM WESS, 53SOPS, and in accordance with governing specs. Training will be performed on-site by contractor personnel at a date and time to be prescribed by the program office.

Constraints:

Requirement:

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7. Performance Standards.

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100% review/inspection from the COR and/or Government Program Manager of delivered materials.

5% or less of error rate

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100% review/inspection from the COR and/or Government Program Manager of delivered materials.

5% or less of error rate

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100% review/inspection from the COR and/or Government Program Manager of delivered materials.

5% or less of error rate

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100% review/inspection from the COR and/or Government Program Manager of delivered materials.

5% or less of error rate

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100% review/inspection from the COR and/or Government Program Manager of delivered materials.

5% or less of error rate

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100% review/inspection from the COR and/or Government Program Manager of delivered materials.

5% or less of error rate

Minimum Acceptable:

Contain required information, > 90% accuracy of all documents and reports, and delivered on time.

Any required revisions are:

· Resolved within 1 week

· Accepted by COR Calculation:

100%…