PWS-366 OG Internet Service 13 Aug 2025.pdf

Performance Work Statement (PWS)

For

366 Operations Group

Mountain Home AFB (MHAFB), ID

13 Aug 2025

1. GENERAL INFORMATION.

1.1. Description of Work. The contractor shall provide all personnel, labor, supervision, management, supplies, tools, equipment, parts, materials, transportation, shipping & delivery, and all other items and services necessary to deliver and install a minimum of one (1) Gigabyte per second (GBPS) Broad band or fiber internet circuit. All work shall be accomplished in accordance with this Performance Work Statement (PWS), all applicable federal, state, local laws, regulations, manufacturer’s specifications, and commercial practices.

1.2. Contract Changes/Additional Work. At future dates, the government reserves the right to incorporate, add, remove, and/or modify quantities of work within the scope of this requirement.

At times, due to the nature of work, it may be necessary to modify this requirement on an as-needed basis. Additionally, there may be a need for ‘one-time’ requirements or special sub-contracting opportunities to fulfill the requirement needs. Any future changes to this requirement will be negotiated and incorporated in the contract via contract modification, whether by negotiation, or based on priced line items currently incorporated within the contract.

1.3. Hours of Operation. The contractor shall be available between Monday through Friday 8:00 am to 4:30 pm (local) time (MST). These are the “normal” hours of operation. Weekends or holidays shall not be counted as a business day.

1.3.1. Holidays. The contractor shall not be required to provide normal services/work during federal holidays. Federal holidays are defined as follows:

New Year’s Day Juneteenth Veteran’s Day Martin Luther King’s Birthday Independence Day (July 4th) Thanksgiving Day President’s Day Labor Day Christmas Day Memorial Day Columbus Day

NOTE: Holidays occurring on Saturday will be observed the preceding Friday. Those occurring on Sunday will be observed the following Monday

2. REQUIREMENTS. The contractor shall perform all work associated with the requirement based on this section.

2.1. Provide Internet Service: The contractor shall deliver a minimum of one (1) Gbps Broad band or fiber internet circuit with a static IP Address. The service established will have unlimited data usage with no data limits. The contractor shall deliver the internet service to the commercial demark in Bldg 610 at Mountain Home AFB, Idaho. The contractor is required to connect the internet service to a modem provided by the contactor. The modem must have fiber out capability. Upon termination of this contract, the modem will become government property.

2.2. Installation: The contractor shall provide and start installation of the internet line into Bldg 610 and connect the modem no later than 11 September 2025. Upon installation, the contractor is required to provide and assign a single Internet Service Provider number. i.e. 192.162.6.10.

The Government will be responsible to configure the new routers in each building and connect them via fiber cables. The routers, fiber cable used for connection and access points are all government assets. The contractor will be responsible only for the initial installation and no other future on-site maintenance will be needed.

2.3. Service Reliability. The contractor shall maintain services based on the table below.

Description of Service Minimum Standard Service Up-time 95% Average Actual Bandwidth vs Purchased Bandwith 90% Average time to restore after notification of service disruption 1 Business Day

2.4. OPTION YEARS: In addition to the first year of service, the government requests the contractor to provide cost figures to provide service for four (4) additional years of service. The base year Period of Performance shall begin on 17 September 2025 through 16 September 2026 with an additional four (4) option years after.

2.5. Trouble Shooting: The contractor may ask the government to trouble shoot the issue, or power down the entire system and reboot to eliminate lost connectivity, after trouble shooting the contractor must respond within 1 business day to restore internet service.

3. SURVEILLANCE & QUALITY ASSURANCE.

3.1. SERVICE SUMMARY

3.2. Quality Control. The contractor shall employ their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services. Through implementation of the contractor’s quality control program/procedures, the Government shall receive quality services meeting the requirements of this contract. All quality control records shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

3.3. Quality Assurance. The Government may use various quality assurance methods to determine the contractor’s compliance with the PWS and the contract requirements in accordance with FAR Clause 52.212-4, Contract Terms and Conditions – Commercial Items (a) Inspection/Acceptance.

3.4. Re-Performance of Non-Conforming Work. Upon inspection of work, any work found not to be in accordance with this PWS/contract shall be re-performed by the contractor at no additional cost to the government.

4. CONTRACT ADMINISTRATION. During performance under contract, the contractor shall participate in administrative tasks inherent to the administration, surveillance, and oversight of contract performance.

4.1. Contract Employees. All contract personnel must be able to read, write, speak, and understand English fluently. Contract personnel shall present a neat appearance and be easily identified as a contract employee. The contractor shall obtain base identification and vehicle passes for all employees who make frequent visits to, or perform work on Mountain Home AFB in accordance with the current installation access/entry requirements. Contractor personnel are required to wear or prominently display installation identification while visiting or performing work on the installation. The contractor shall not employ persons for work on this contract identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population. Each employee will be easily identified by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges that contain the company name and employee name(s). The contractor shall not employ any person who is an employee of the Government, if employing that person would create a conflict of interest. The contractor is cautioned that off-duty active military personnel hired under this contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the service provider’s ability to perform; however, their absence at any time shall not constitute an excuse for non-performance under this contract.

4.2. Interferences. The contractor shall not unduly interfere with regular scheduled government operational activities in the performance of contract requirements. In the event a government supervisor so requests, the contractor shall temporarily cease work in the area and report the issue, to include the name of the government personnel involved to Contracting Officer immediately. The contractor shall notify the Contracting Officer verbally of disputes with customers or other base contractors and follow-up in writing.

4.3. Records Management. The contractor shall create, handle, and maintain records for the Air Force, regardless of medium, in accordance with the requirements established in AFRIMS Records Disposition Schedule (RDS), AFI 33-322, Records Manage Program, AFI 33-364, Records Disposition Procedures and Responsibilities, and AFM 33-363, Management of Records. Full text versions of these publications are available for free download at http://www.e-publishing.af.mil. Inquiries as to the specific actions necessary to meet the requirements established in the above referenced publication may be directed to the Mountain Home Records Management Office at 366 CS/SCOKR, Bldg. 512, Mountain Home AFB, ID, 83648.

5.0. ENVIRONMENTAL CONTROLS.

5.1. Hazardous Material Inventory and Safety Data Sheets. SDS are required as specified in the latest version of Federal Standard No. 313 for all potentially hazardous materials. SDSs must be submitted by the Contractor upon contract award to the Hazardous Materials Program Manager (366 FW/A7IE) at 208-828-1684/6351 for a determination of whether or not a product is a HAZMAT and what additional requirements may be applicable/necessary. Approval is required before bringing any hazardous materials (HAZMAT) onto the installation. The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to Mountain Home AFB or any property under the control of Mountain Home AFB. Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

5.2. Material Storage and Use. The contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials.

5.3. Notification of Environmental Spills. If a spill occurs, the person discovering the spill will make every effort to stop the product flow (if possible), warn personnel, shut off ignition sources, contain the spill, make notifications, and begin cleanup. If the spill is considered an emergency and there is a potential life, health, fire, or other safety hazard, the MHAFB Fire Department will be notified IMMEDIATELY. Responsible units/activities will clean up small spills safety and within their capabilities to do so. Generally, a spill of only a few gallons will recovered by the responsible unit/activity using absorbent materials or a spill kit located by the site. Recovered product and contaminated materials will be packaged and staged for disposal in accordance with the installations hazardous waste procedures. Contact the Environmental Office (208-828-6351) for guidance. The liability for the spill or release of such substances rests solely with the contractor and its agent.

5.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris in accordance with federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. If hazardous wastes are generated the contractor will be required to setup and maintain a hazardous waste accumulation point. All hazardous waste generated must be disposed of at a RCRA permitted treatment storage or disposal facility. Do not dispose of hazardous waste on Government property. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the Contracting Officer and Environmental. Consult with the Hazardous Waste Program Manager (366 FW/A7IE) at 208-828-1684/6351 prior to disposal of any waste.

5.5. Historic Preservation. MHAFB houses numerous historic properties (buildings, structures, objects, archaeological sites) managed in compliance with the National Historic Preservation Act (NHPA), and its implementing regulations at 36 CFR 800. In order to avoid inadvertent adverse effects to historic properties, coordination with 366FW A7IE Cultural Resources Manager, Ms.

Noelle Shaver (828-8003/6351) is required prior to implementation.

6. SECURITY Requirements

6.1. General. Contractor personnel employed under this contract shall meet the requirements of all security requirements addressed in this PWS. The 366th FW Information Protection (IP) office will provide oversight as the Servicing Security Activity (SSA). Sponsoring Air Force organization will ensure Integrated Visitor Groups complete all necessary security training, i.e. Information, Physical Security and Anti-Terrorism. The contractor shall ensure requirements for obtaining Contractor personnel security clearances/background checks, protecting Government property, safeguarding protected information/materials, and shielding Government AISs and non-automated information systems are met. The Contractor shall also perform in accordance with the Compliance with National Industrial Security Program Operating Manual (NISPOM). NOTE: Not all security requirements will apply to every contract. Please reference contract agreement to determine appropriate requirements.

6.2. Notification of Government Security Activity. Upon performance on the military installation, the contractor will notify the SSA and/or host unit security assistant (USA) 30 days prior to contractor operations. In the event the contract starts within 30 days, the contractor will need to notify the SSA within 72 hours of contract start. The contractor shall furnish the SSA/host USA at the performance location all required information (identifying information for personnel working the contract, contract information, etc.).

6.3. Security Agreement. If deemed as a long-term contract the contractor and sub-contractors shall enter into a security agreement with host base SSA, by reviewing and signing the local security procedures documentation. This agreement shall outline how the contractor integrates security requirements for contract operations with the AF to ensure effective and economical operation on the installation.

6.4. Listing of Employees. The contractor shall maintain a listing of all employees performing work under this contract. The list shall be validated and signed by the Contracting Officer Representative (COR), and provided to the Contracting Officer (CO), SSA and host unit supervision. The contractor shall update the list when employees move positions, are replaced, or upon request. The Contract Manager (CM) will also provide visit notification identifying all integrated personnel regardless of clearance level. The list shall include the employees’ Names, Location of Performance, and Security Clearance.

6.5. Contractor Removal. The CO may direct the removal of a contractor employee from this contract for reasons of security or misconduct. All contractor personnel are subject to Security Forces jurisdiction and the authority of the installation commander while on USAF installations.

6.6. Contractor Integration. Contractor personnel will be integrated into individual host unit organizations as applicable to their respective functional position. The contractor will adhere to all wing and squadron level security policies and directives. Respective unit security assistants shall provide security administration, to include training and badging.

6.7. Security Support Provided by AF. Security support is provided by the AF to the contractor, including use of base destruction facilities, reproduction facilities, security badges, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms and conducting inspections.

6.8. Off-Installation Security. In the event temporary work is required at locations other than Mountain Home Air Force Base (MHAFB), the contractor will ensure applicable security measures and processes are established with the governing SSA or government agency.

Performance intended to exceed 90 days will require revision of the contract.

6.9. Pass and Identification Items. The Prime Contractor shall ensure the pass and identification items required for contract performance are obtained for employees. Base identification badges will be furnished by the SSA and/or host USA for each contractor employee upon presentation of evidence of assignment. Other required badges will be furnished by the Government as necessary to complete task requirements.

6.10. Base Access. The Contractor shall provide a completed 366 SFS Form 30 for each employee requiring installation access to the Contracting Representative/Sponsor within five (5) business days following contract award. The Contracting Representative/Sponsor will complete the SF From 30 and forward to the Visitor Control Center (VCC), IAW current base access requirements, 14 days before base access is requested. Failure to meet the14 day deadline may result in delayed base access. NOTE: The SF From 30 must include the contract number.

6.10.1. The VCC will complete the required base access background checks as indicated on the SF From 30 and will notify the Contracting Representative/Sponsor of the status of the access requests. After the base access request is approved, the Contracting Representative/Sponsor shall notify the Contractor, who will notify their employees that they can obtain their installation access ID at the MHAFB VCC at Bldg. 6400.

6.10.2. The Contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of Information Action (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding For Official Use Only (FOUO) material.

6.10.3. Contractor personnel shall report to an appropriate authority any information or circumstances which they are aware of and may pose a threat to the security of DoD personnel, Contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.10.4. The Contractor shall be responsible for safeguarding all Government property.

At the end of each work period, all Government facilities, equipment, and materials shall be secured.

6.11. Retrieving Identification Items. The Contractor shall retrieve all identification items from employees who depart for any reason before the contract expires (e.g., terminated for cause, retirement, etc.) Additionally, the Contractor shall retrieve all identification items from employees ,or have the individuals surrender the identification media to the VCC, at termination of the contract. Personnel who still base access for other contracts must reapply for a new base access pass based on that contract.

6.12. Mutable Identification Items. IAW DoDM-5200.08V3_AFMAN31-101V3 and DoDM 1000.13V1, individuals holding more than one acceptable credential must use the credential most accurately depicting the capacity in which the individual is acting for the specific visit to the installation. The Contracting Representative/Sponsor must ensure all personal are briefed on this requirement.

6.12.1. Personnel (e.g., contractors) in possession of another acceptable credential (e.g., retired identification, family member identification, etc.) must complete an SF From 30 for issuance of a new contractor identification for specific period of the applicable contract.

6.12.2. Personnel not complying with this standard can be subject to administrative actions and could be barred from the installation.

6.13. Security Clearance/Background Check. When applicable all personnel performing on this PWS will have a security clearance/background check equivalent to the requirements listed in the contract. Personnel will complete the appropriate documentation (SF-85, Questionnaire for Non-Sensitive Positions or SF-86, Questionnaire for National Security Positions) through National Background Investigation Services (NBIS) website. Documentation of a completed/adjudicated application is required prior to issuance of a Common Access Card

(CAC).

6.14. Controlled/Restricted Areas. The Contractor shall implement local base procedures for entry to Air Force controlled/restricted areas where contractor personnel will work. The Contractor must request specific access to Restricted/Controlled Areas through the appropriate government representative at least 2 weeks prior to requiring access. The government representative will ensure access to Restricted/Controlled Areas is approved by owning agency and that any required training and Entry Authority Lists (EALs) are completed prior to contractor personnel entering the Restricted/Controlled Area. The Contractor is responsible for ensuring all personnel accessing the Restricted/flightline Controlled Area meet all access requirements. The contractor will be provided a format for the EAL as needed. When applicable an AF Form 2586, Unescorted Entry Authorization Certificate, must be completed and signed by the sponsoring agencies Security Manager before a Restricted Area Badge will be issued.

6.15. Controlled Unclassified Information. The contractor shall comply with DoDI 5200.48_DAFI16-1403, Controlled Unclassified Information, for identification, protection, and training requirements of CUI. The contractor shall be responsible for training their personnel and accomplishment of the out-processing procedures identified in DoDI 5200.48_DAFI16-1403.

The contractor shall comply with DoDM 5400.07_AFMAN33-302, Freedom of Information Act (FOIA) Program, requirements. Unclassified DoD information not approved for public release on non-DoD Information Systems will be protected IAW DoDI 8582.01, Security of Non-DoD Information Systems Processing Unclassified Nonpublic DoD Information.

6.16. Foreign Disclosure. Due to the nature of the MHAFB mission, foreign integration and sensitivity of information and materials, the contractor will ensure all personnel are aware of and comply with foreign disclosure procedures. Release of CUI and Classified Military Information must be approved by the 366 FW Foreign Disclosure Officer (FDO).

6.17. Operations Security (OPSEC). The contractor shall comply with 366 FW OPSEC requirements and countermeasures to protect critical information as defined in AFI 10-701, Operations Security. Contractors shall receive unit specific OPSEC briefing prior to the start of work. Briefing documentation must be completed by the respective unit OPSEC coordinator.

The unit OPSEC personnel will provide guidance on protecting critical information, training materials and other instructions as needed. The contractor will comply with the 366 FW OPSEC Policy that imposes a 100% shred requirement of all government related paper products using NSA approved devices only.

6.18. Antiterrorism (AT). IAW DFARS 252.204-7004, Antiterrorism Awareness Training for Contractors, and DoDI O-2000.16 Volume 1, DoD Antiterrorism Program Implementation:

DoD Antiterrorism Standards, all contractor personnel who require routine physical access to MHAFB shall complete Level I AT Awareness Training within 30 days of requiring access and annually thereafter. Routine physical access is defined as any contractor issued a Common Access Card (CAC), any contractor having installation access for a year or more, any contractor requiring a security clearance, or any contractor requiring access to specific secure areas (e.g., SAPF, SCIF, etc.).

6.18.1. Level I AT training shall be complete through a DoD-sponsored/certified computer or web-based distance learning instruction, or under the instruction of a Level I AT Instructor. Contractor personnel can complete DoD Level I AT Training at https://jko.jten.mil/.

If the Contractor has personnel who can’t access the DoD Level I AT Training site, they notify the COR to arrange access to the training site or to coordinate other Level I AT Training.

6.18.2. The prime contractor must maintain copies for all Certificates of Completion for AT Level I, and the appropriate Contracting Officer Representative will conduct checks, prior to initial installation access and annually thereafter, to ensure all personnel have completed the training.

6.18.3. All personnel, to include contractors, on MHAFB will comply with directed/implemented Force Protection Condition (FPCON) and/or AT measures, unless specifically exempted by the 366 FW Commander (CC). Contractor personnel will submit requests for exceptions to FP/AT Measures through the COR, who will submit the request to 366 FW Antiterrorism Officer (ATO) for submittal to 366 FW/CC.

6.18.4. During periods of increased threat or raised FPCONs, contractor access to the installation, or specific parts of the installation, may be limited or denied. The COR will, when possible, notify contractor personnel before the limitations/restrictions are implemented.

Contractor personnel will coordinate with the COR regarding possible affects limited/restricted access will have on contract completion. Contractor personnel will coordinate with the COR on assignment of Mission Critical Contractor status as needed.

6.18.5. During periods of increased threat or raised FPCONs, personnel, to include contractors, may be required to be escorted while on MHAFB. When being escorted, personnel will always remain with their escort. If personnel become separated from their escort, they will remain where they are and notify the 366 Security Forces Squadron (SFS) at 208-828- 2256/2257/2258.

6.18.6. The Contractor shall include the DFARS 252.204-7004, Antiterrorism Awareness Training for Contractors, clause as well as all other above identified AT items, in all subcontracts, including subcontracts for commercial items, when subcontractor performance requires routine physical access to MHAFB.

6.19. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

6.20. Physical Security. The Contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

6.21. Key Control/Access Badge Control. The Contractor shall establish and implement methods of making sure all keys/badges issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall not duplicate any keys issued by the Government.

6.22. Traffic Laws. The Contractor and its employees shall comply with base traffic regulations.

6.23. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on DOD Installations.

6.24. Domestic Violence/Lautenberg Amendment. Contractor personnel who have duties in, have access to, or are otherwise involved in the storage, issue, disposition of, or transporting firearms or ammunition shall complete DD Form 2760, Qualification to Possess Firearms or Ammunition, annually. The DD Forms 2760 shall be maintained by the CM and be made available to the KO and COR office upon request. Any person who has been convicted of a crime of domestic violence is not eligible to perform these duties. All personnel have an affirmative, continuing obligation to inform their supervisors if they have, or later obtain, a qualifying conviction. Candidates selected to fill these positions certify they have not been convicted of a crime of domestic violence, or who is subject to a protective order for domestic violence prior to assuming the duties of the position. These activities are covered by 18 U.S.C. § 922.