PWS (32d Cable TV and Internet)_V.1_Final.pdf

PERFORMANCE WORK STATEMENT (PWS)

INTERNET AND TELEVISION CONTENT SERVICES

32d AAMDC

Part 1

General Information

1. General: This is a non-personal services contract for a Multiple-System Operator (MSO) to provide internet and television services for 32d AAMDC Headquarters. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide/support a Multiple-System Operator for providing television and commercial internet services at 32d AAMDC as defined in this Performance Work Statement except for those items specified as government furnished property and services.

1.2 Background: 32d AAMDC requires cable television for senior leaders to maintain awareness of global events that impact the command and internet services for select public affairs actions that cannot be preformed on NIPR internet.

1.3 Objectives: The intent of this contract is to continue television content from a commercial provider with the ability to provide a connection for 17 digital receivers, and 2 internet connections. This standard performance work statement will ensure all activities understand the guidelines set forth by Federal Laws and Army Regulations to ensure services are procured and proper steps are taken. Following these guidelines will ensure the least amount of man hours are required by both the requestor and the local Mission and Installation Contracting Command (MICC) directorate.

1.4 Scope: This contract includes all functions, tasks and responsibilities normally performed by a commercial cable and internet service provider. The Contractor shall be responsible for content, internet service and maintenance IAW the issued contract. In the event there is a loss in content or degradation in programming the contractor must re-establish connections or resolve issues within 24 hours, or sooner.

Contractor will provide phone and on-site technical assistance and emergency support services. Contractor will invoice monthly on a single invoice that includes all accounts. The Contractor shall comply with all applicable laws and regulations, including but not limited to Federal Law, and Texas State Laws, Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations. The Government reserves the right to increase/decrease number of internet and cable connections and modify television content as deemed necessary. All changes will be addressed in a modification to the basic contract.

1.5 Period of Performance: The period of performance shall be for five (5) years of twelve (12) months from the date of award with the following dates:

1.6. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s) as illustrated within the PWS and Performance Requirements Summary (PRS). All performance ratings will use (Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory), as defined in FAR subpart 42.15, Contractor Performance Information. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.7. Hours of Operation:

1.7.1 Normal Duty Hours. The Contractor is responsible for providing performance/service, 24 hours/7

Base Option Year 1 Option Year 2 Option Year 3 Option Year 4 26 June 2026 - 25 June 2027 26 June 2027 - 25 June 2028 26 June 2028 - 25 June 2029 26 June 2029 - 25 June 2030 26 June 2030 - 25 June 2031 days a week, 52 weeks per year. Services will be utilized 24/7. Federal holidays will be honored on Mondays only but subject to events, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.2 Federal Government Holidays:

a. New Year’s Day, 1st day of January Martin Luther King Jr.’s Birthday, 3rd Monday of January President’s Day, 3rd Monday of February Memorial Day, Last Monday of May Independence Day, 4th day of July

Labor Day, 1st Monday of September Columbus Day, 2nd Monday of October Veteran’s Day, 11th day of November Thanksgiving Day, 4th Thursday of November Christmas Day, 25th day of December

b. When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday is observed as a legal holiday. This list of holidays relates to Government duty days and is not intended to supplement or otherwise alter the provisions of any Wage Determination regarding applicable paid holidays.

c. It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel shall not be a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract. In the event the Contractor’s personnel work during the holiday, the Contractor may reimburse them; however, no form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost, other than their normal compensation for the time worked, unless stipulated otherwise. This provision does not preclude reimbursement for authorized overtime work if applicable.

d. When the Department of Defense grants excused absence to its employees, the Contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled, and shall be guided by the instructions issued by the Contracting Officer (KO) or the Contracting Officer’s Representative (COR). Changes in employee work schedules shall comply with the terms and conditions of the contract, to include payment provisions.

e. If Government personnel are furloughed, the Contractor shall contact the KO or the COR to receive direction. It is the Government’s decision as to whether the contract price/cost will be affected as a result of Government shutdown and/or furloughed Government employees. In the event of a Government shutdown or furloughed Government employee(s) impacts contract price/cost, a negotiated settlement will be reached as deemed appropriate by the KO.

1.8. Inclement Weather Operations. In cases of severe weather, the KO may authorize exceptions. When exceptions are granted, the Contractor shall make up all missed services within twenty-four (24) hours after the severe weather has terminated, unless the KO authorizes additional time. Rescheduling to provide make-up services shall not be a basis for a claim by the Contractor for additional compensation.

1.9 Place of Performance: The work to be performed under this contract will be performed at the 32d

AAMDC Headquarters building located at located at 5800 Carter Road, Fort Bliss, TX 79916.

1.10 Type of Contract: This will be a firm, fixed price contract for one (1) year beginning on date of award.

1.11. General Information

1.11.1 Quality Control: Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) Subpart 52.246-1 entitled, “Contractor Inspection Requirements” and applicable sub-clauses pertaining to quality control.

1.11.2. The Contractor shall develop, implement, and maintain an effective Quality Control System, which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection;

discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide to the Government their quality control documentation within 30 calendar days after contract award; changes to the QCP after award shall be submitted to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) within five (5) working days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC System in regard to this contract.

1.11.3. Corrective Actions. At any time it is determined by the Contracting Officer that the quality control system, personnel, instructions, controls, tests, or records are not providing results, which conform, to contract requirements, action shall be taken by the Contractor to correct the deficiency. If a Contract Deficiency Report (CDR) is issued the Contractor shall develop a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific non-conformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.11.4. Contracting Officer Representative (COR). The COR Management System Tool Procurement Integrated Enterprise Environment (https://piee.eb.mil) for nomination, tracking, documentation, and management of CORs will be used. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications;

monitor Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.12. Speaking, Reading, and Understanding English: Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

1.13. Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with (IAW) the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable deficiency rate(s) as illustrated within the PWS and Performance Requirements Summary (PRS). All performance ratings will use (Exceptional, Very Good, Satisfactory, Marginal, or Unsatisfactory), as defined in FAR subpart 42.15, Contractor Performance Information. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.14. Post Award Conference/Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post Award Orientation. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be considered into the overall contract price.

1.15. Antiterrorism (AT) and Operations Security (OPSEC).

https://piee.eb.mil/

1.15.1. AT Level I Training. All Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within five (5) calendar days after contract start date or effective date of incorporation of the requirement into the contract, whichever applies. The Contractor shall submit Certificates of completion for each affected contract employee and Subcontractor employee to the COR (or to the KO, if a COR is not assigned) within five (5) calendar days after completion of training by all employees and Subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site:

https://atlevel1.dtic.mil/at. If access to a computer is not available, the unit’s Level II Anti-terrorism Officer (ATO) will conduct AT Level I training for the Contractor and employees within five (5) calendar days after contract start and maintain a copy of the attendance roster for one year. Any Contractor hired after contract start will be required to receive AT Level I training within five (5) calendar days by the ATO. It will also be acceptable for the new hire to take the training on line and present the training certificate to the ATO within three (3) calendar days. AT Level I training is an annual requirement with the 12 month period starting on the date of initial training and re-certification NLT the last day of the 12 month period. If the requiring activity does not have an ATO, the first ATO in the chain of command will conduct this training.

1.15.2 Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.15.3. For contractors that do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.15.4. iWATCH Training. The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within five (5) calendar days of contract award and within five (5) calendar days of new employees’ commencing performance with the results reported to the COR no later than five (5) calendar days from employment start.

1.16. Security.

1.16.1. Security Requirements. N/A for Contractor personnel performing this work for these contract services.

1.16.2. Physical Security. The Contractor shall NOT be granted permissions to any Government equipment, information and property and will be escorted during installations and repairs for providing television content services. Contractor will not have access without government escorts.

1.16.3. Security of Classified Items, Systems and Information. The Contractor will not access, view, possess, or use classified information under this contract. The Contractor shall immediately contact the COR for instructions if access to classified information becomes necessary or if the Contractor falls into the possession of classified information while performing services under this contract.

1.17. Safety. The Contractor shall establish and maintain a safety plan of which a draft plan shall be submitted to the KO at the time of proposal. Contractor’s final Safety Plan shall be submitted no later than (NLT) 10 calendar days after contract award.

1.17.1. In order to provide safety control for protection to the life and health of employees and other persons;

for prevention of damage to property, materials, supplies, and equipment; and for avoidance of work interruptions in the performance of this contract, the Contractor shall comply with the following Safety https://atlevel1.dtic.mil/at

Accident Prevention Standards: 29 CFR 1910, Occupational Safety and Health Standards; 29 CFR 1926, Safety and Health regulations for Construction; Army Corps of Engineers Manual 385-1-1, Safety and Health Requirements Manual. The Contractor shall comply with the above and all other applicable DoD, Army, Federal, State and Local safety and health requirements.

1.17.2. Reporting of Fire and Safety Hazards. The Contractor shall train personnel to recognize fire and safety hazards and encourage personnel in the performance of their duties to report fire and safety hazards and unsafe conditions to their supervisor. The Contactor shall take corrective action to remedy reported deficiencies IAW the terms of this contract. The COR shall be notified of deficiencies beyond the terms of this contract.

1.17.3. Environment and OSHA. The Contractor shall comply with all local, State, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, State, and Federal environmental and occupational safety laws, rules, regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO or authorized representative for final resolution. The Contractor shall notify the KO or authorized representative in writing in addition to any verbal notification of such conflict. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local State, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or authorized representative to halt any and all Contractor performance with a commensurate deduction of monies due to the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of a serious hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall notify the KO or designated representative and COR.

1.17.4. Reporting Mishaps. The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program and DA Pam 385-40, Army Accident Investigations and Reporting. In addition the Contractor shall report: (1) Injury or occupational illness to on-duty Contractors; (2) Damage to GFM, GFP, or GFE provided to a Contractor; (3) Contractor accidents involving Army property and personnel.

1.17.5. Emergency Services.

a. The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

b. Emergency medical treatment and services for Contractor personnel are the responsibility of the Contractor.

1.17.6. Personnel Safety. The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the KO, designated representative or COR, and shall notify the KO of the corrective action to be taken.

1.18. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or subcontractor. The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general wellbeing, or operational mission of the Army and Fort Bliss, Texas. All Contractors’ personnel shall comply with installation security and access procedures and the Contractor’s final Safety Plan.

1.18.1. Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, certificates and permits, applicable for the type and class of vehicle being operated.

1.18.2. Authorization to Work. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

1.18.3. Identification of Contractor Employees.

a. The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the KO prior to the contract performance date and updated as needed to reflect Contractor and subcontractor personnel changes.

b. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

c. Contractor personnel shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.18.4. Conflict of Interest.

a. Organizational Conflict of Interest. Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5, Organizational and Consultant Conflicts of Interest. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

b. Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest.

Additionally, the SP shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DoD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the COR. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.18.5. Contractor Code of Business Ethics and Conduct. Not Applicable

1.18.6. Conduct of Employees. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with Department of Defense (DOD) Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events on United States of America (USA) Facilities.

1.18.7. Contractor Vehicles.

a. All Contractor vehicles shall be readily identifiable. Identification shall include displaying Contractor’s name in a clear and unobstructed location on the vehicle.

b. Motor vehicles entering Fort Bliss Operational Area shall be properly licensed, insured, and registered.

1.18.8. Contractor Advertising. The Contractor shall not place or display advertising of any kind on Government property.

1.18.9. Special Qualifications. Provide services IAW contract.

1.18.10. Key Personnel: The follow personnel are considered key personnel by the Government:

a. Account Manager (AM)/alternate AM.

1) The Contractor shall provide an AM who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO 10 calendar days after contract award, thereafter any changes shall be provided five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The AM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

2) The AM or alternate shall be available between 7:00 AM through 4:00 PM Monday- Friday except for Federal holidays or when the Government facility is closed for administrative reasons.

1.18.11. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or Subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or Subcontractor employees.

PART 2

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

2. Government Furnished Items and Services.

2.1. Services. The Government will provide access to each sites electrical connections.

2.2. Facilities. The Government will provide access to commercial pathways provided by the Ft. Bliss NEC.

Any alterations to facilities shall be approved prior in writing and property shall be returned to its original condition prior to completion of this contract. Contractor shall be responsible for any damages or lose of use due to their negligence. Any signage shall conform to standard Army/Installation signs/format and must be approved by the KO and COR in writing prior to placement and may not be permanently affixed to any Government property or structure.

2.3. Utilities. The Government will provide the following utilities; electrical connections and space to set up equipment. If utilities are furnished, the following is required: The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

2.4. Equipment. The Government will provide electrical connections and space to set up equipment. Any alterations to property shall be approved prior in writing and property shall be returned to its original condition, if applicable, prior to completion of this contract. Contractor shall be responsible for any damages or lose of use due to their negligence.

2.5. Materials. The Government will provide the following materials; electrical connection and a predetermined location for drop off.

PART 3

CONTRACTOR FURNISHED ITEMS AND SERVICES

3. Contractor Furnished Items and Responsibilities.

3.1. Contractor Furnished Items. The Contractor shall be responsible for installation, and maintenance IAW the issued contract. Everything included in this paragraph and its subparagraphs is basic to the contract and should be included in the contract price.

3.1.1. The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, materials, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

3.2. Materials. The Contractor shall provide all materials needed IAW contract.

3.3. Equipment. The Contractor shall provide all equipment needed IAW contract.

3.4. Responsibilities of the Contractor.

a. The Contractor shall provide a safe working environment for key consultants and all persons in his/her employ as prescribed by Engineering Manual (EM) 385-1-1, “General Safety Requirements” and 29 CFR 1910 “Occupational Health and Safety”. The Contractor shall be responsible for all damages to persons and property that occur in connection with the work and service under this contract, without recourse against the Government.

b. Contractor shall exercise extreme caution to protect building finishes, private property, military property, etc., from damage during the performance of these contract requirements. Contractor shall be responsible for all loss or damage or whatsoever kind and nature to all Government property, while in the performance of these contract requirements, which result in whole or in part from the negligence or omissions of Contractor, any of his Subcontractors or any employee, agent or any representative of the Contractor or Subcontractor(s).

c. The Contractor will utilize commercial pathways already established by the Ft. Bliss NEC.

d. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

PART 4

SPECIFIC TASKS

4. Tasks:

4. General. The Contractor shall provide all skilled personnel, equipment, supplies, tools, materials, supervision, and other items necessary to perform this prescribed project as defined in this PWS to meet the performance requirements, except for those items specified as Government furnished property and services.

4.1. Provide cable television service to 17 digital receivers located in rooms 31, 22, 46, 47, 13, 2A, 4, 3, T1, 6, 1A, 35A, and 40 in building 5800.

4.2. Provide 2 high speed internet connections in rooms 26A and room 29 in building 5800.

On-Going Maintenance Requirements:

4.3. The Contractor shall appoint an account manager who will meet with the COR and/or the COR’s representative twice per year for the duration of the contract.

4.4. The Contractor shall notify the COR of any account manager change no more than 30 days after such change.

4.5. The Contractor shall utilize Fort Bliss NEC’s infrastructure.

a. The Contractor shall furnish and supply all materials and services needed to provide a complete the requested content package.

b. The Contractor shall provide a call list, refreshed as necessary, but no longer than each quarter throughout the duration of its contract with the Government. Contact examples:

i. Technical (e.g. “something is wrong”)

ii. Specific contacts’ email address

1. E.g. an email address such as “support@cabletvandmore.com” is unacceptable.

iii. Specific contacts’ name and phone

1. E.g. a phone number of “800.555.1212” is unacceptable.

Service and Repairs

4.6. The Contractor shall provide a service/repair phone number to the Government. The Contractor will begin work on "service interruptions" no later than 24 hours after the interruption is reported.

4.7. Contractor shall periodically ensure that the system is operating at a minimum band width of 350Mbps download speed and provide resolution if the connection is found to be deficient.

4.8. Outages for routine maintenance shall be coordinated and announced to the COR or designee no less than 48-hours in advance. The Contractor shall furnish an accurate, current repair record upon the completion of each repair/maintenance for each service call completed. The Government shall maintain and update their log for each service call for the duration of the contract.

Proposal Submission:

4.9. Technical Approach

a. The offeror’s approach to maintaining services as levels the 32d AAMDC command and staff are accustom to.

b. The offeror’s approach to providing its proposed system

c. The offeror’s approach to channel Lineup

d. The offeror’s approach to providing alternate HD channel bundles that may be more cost effective and/or offer more robustness

Pricing:

4.10. Offeror shall propose television channel services as follows:

a. 17 digital receivers.

b. The Offeror shall include various programming options within their proposal.

4.11. Internet Services. The Contractor shall be responsible for providing 2 dedicated internet connections to 32d AAMDC Headquarters.

4.11.1. The contractor shall provide internet services 24 hours a day – 7 days a week.

4.12. Inspection Requirements. The Contractor shall provide quality services and/or products IAW this contract.

4.12.1. When the Contractor’s performance is unsatisfactory; a CDR shall be issued. If a CDR has to be issued, the Contractor shall reply in writing, giving the reason for the unsatisfactory condition, and what corrective action has been taken; and procedures to prevent recurrence.

PART 5

APPLICABLE PUBLICATIONS AND FORMS

5. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

5.1. The Contractor (to include Subcontractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Engineering Manual (EM) 385-1-1, General Safety Requirements 29 CFR 1910, Occupational Health and Safety DoD 5200.08-R, Physical Security Program 32 CFR 147.24, The National Agency AR 190-13, The Army Physical Security AR 385-10, The Army Safety Program DA Pam 385-40, Army Accident Investigations and Reporting

5.2. Forms. Mandatory records and report forms are listed below.

DD254 – Department of Defense Contract Security Classification Specification, available at http://www.dtic.mil/dtic/pdf/formsNguides/dd0254.pdf http://www.dtic.mil/dtic/pdf/formsNguides/dd0254.pdf

PART 6

DEFINITIONS & ACRONYMS

6. Definitions and Acronyms.

6.1. Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

6.1.2. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

6.1.3. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

6.1.4. Contractor Acquired Property. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

6.1.5. Contracting Officer (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

6.1.6. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

6.1.7. Controlled Area. A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

6.1.8. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

6.1.9. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

6.1.10. Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

6.1.11. Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

6.1.12. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime contractor is responsible for performance of all subcontractors.

6.1.13. Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects. Loss of Government property includes, but is not limited to:

a. Items that cannot be found after a reasonable search;

b. Theft:

c. Damage resulting in unexpected harm to property requiring repair to restore the item to usable condition; or

d. Destruction resulting from incidents that render the item useless for its intended purpose or beyond economical repair.

6.1.14. Material. Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

6.1.15. Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non personal service contracts are authorized by the government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

6.1.16. Physical Security. Actions that prevent the loss or damage of Government property.

6.1.17. Property. All tangible property, both real and personal.

6.1.18. Property Administrator (PA) or Plant Clearance Officer (PLCO). An authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of the Contractor.

6.1.19. Property Records. Records created and maintained by the contractor in support of its stewardship responsibilities for the management of Government property.

6.1.20. Provide. To furnish, as in Government-furnished property, or to acquire, as in contractor-acquired property.

6.1.21. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

6.1.22. Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

6.1.23. Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

6.1.24. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

6.1.25. Real Property. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

6.1.26. Sensitive Property means property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

6.1.27. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privet of contract with the subcontractor.

6.1.28. Unit Acquisition Cost means—

a. For Government-furnished property, the dollar value assigned by the Government and identified in the contract; and

b. For contractor-acquired property, the cost derived from the contractor’s records that reflect consistently applied generally accepted accounting principles.

6.1.29. Wide Area Work Flow (WAWF). A secure web based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

6.1.30. Work Day. The number of hours per day the Contractor provides services IAW the contract.

6.1.31. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

6.2. Acronyms.

AAMDC Army Air and Missile Defense Command ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation AT Antiterrorism CAP Corrective Action Plan CDR Contract Deficiency Report CFR Code of Federal Regulations CMR Contract Manpower Reporting CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative DoD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition GFP Government-Furnished Property JER Joint Ethics Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program WAWF Wide Area Work Flow

Appendix A: Performance Requirements Summary

Required Services Standard Performance Threshold

Incentive (Positive and/or Negative)

PRS #1

PWS Para 1.7.1 The Contractor is responsible for providing content, internet service, and performance/service, 24 hours/7 days a week, 365 days per year.

Must provide all services during stated days and time.

Must provide all services 100% of the time (7 days/week, 365 days/year).

First failure will result in the issuance of a Corrective Action Request (CAR) Continuance of not meeting performance standard (2 or more) a corrective action plan will be developed at the discretion of the

KO

PRS #2

PWS Para.1.4. The contractor is responsible for content, internet service and maintenance IAW the issued contract. In the event of a loss in content or degradation in programming the contractor must re-establish connections or resolve issues within 24 hours or sooner.

Must ensure all connections are reestablished, and any degradation in programming is resolved within 24 hours or sooner.

Must ensure all connections are established and content programming has no degradation 100% of the time.

First failure will result in the issuance of a Corrective Action Request (CAR) Continuance of not meeting performance standard (2 or more) a corrective action plan will be developed at the discretion of the

KO