Proposed Services Response Form.docx

RFP # 202608124

Services to Support Persons with Acquired Brain Injuries and their Families

PROPOSED SERVICES RESPONSE FORM

Bidder Name:

INSTRUCTIONS: Bidder must complete this form to discuss the Services to be Provided referenced in Part II of the RFP and what the Bidder will offer, including:

· A description of the methods and resources the Bidder will use and how each task involved will be accomplished.

· A description of how the expectations and/or desired outcomes as a result of these services will be achieved.

· If subcontractors are involved, Bidders must clearly identify the work each will perform.

Bidders may expand each of the response (white) spaces within this document in order to provide a full response to each requirement.

A. Services to be Provided

1. Provide Statewide information and referral services through a telephone hotline, that at minimum, operate between the hours of 8:00 a.m. and 4:45 p.m. ET.

a. Provide community resource coordination (outreach and information) to hospitalized Acquired Brain Injury (ABI) survivors including written and electronic material describing available post-hospitalization supports and services with applicable contact information.

b. Provide Neuro-Resource Facilitation to aid individuals and families with identifying and connecting them with appropriate resources within the community.

c. Provide ongoing support for individuals with ABI in coping with the issues of living with ABI and in assisting them in transition back to employment and living in the community.

d. Provide a linkage to existing services and increase the capacity of the State’s providers of services to individuals with ABI.

2. Provide training and technical support for peer and family support groups throughout the State, including:

a. Training on facilitating a successful support group; and

b. Coordinating electronic and written material that can be made available for support group attendees on an ongoing basis.

3. Conduct educational and informational programming and discharge planning clinics in participating acute and rehabilitation hospitals for individuals with an ABI.

4. Increase knowledge of ABI and needed supports to individuals with ABI, their families, and providers by planning and hosting an annual Brain Injury and Family Caregiver Conference.

a. The conference must be hosted in-person with a hybrid approach of virtual and in-person conference activities.

b. The conference must be held in such a manner to accommodate up to, and no less than one hundred (100) participants.

c. The conference must include ancillary breakout sessions on topics relevant to the Department’s system of support and services for individuals and families affected by ABI including educational opportunities for professionals and paraprofessionals

5. Provide community outreach and training through facilitation of monthly Statewide brain injury training for area agencies and provider staff with focus on basic brain injury knowledge and focused specialty areas such as substance abuse and challenging behavior.

a. Offer training online and through outreach to area service provider agencies and provider staff.

6. Coordinate the Maine ABI Advisory Council meetings.

7. Participate in brain injury services provider meetings facilitated by the Department

B. Confidentiality Requirements

1. Utilize a secure, HIPAA-compliant telehealth platform for conducting referral intakes when in-person services are not feasible or when authorized by the Department.

2. Use a Department approved secure method to transmit reports and communications with members, their representatives and the Department electronically.

3. Obtain and maintain insurance as outlined in the current State of Maine IT-Service Contract (IT-SC), Rider B-IT, Section 19. Insurance Requirements. The current IT-SC may be obtained on the Office of State Procurement Services Forms & Templates webpage.

4. If sensitive information is collected electronically (PII, PHI, and/or other confidential data) as part of the services provided as a result of the contract awarded under this RFP, implement risk assessment and vulnerability scanning policies and procedures, at minimum to be equivalent to current MaineIT Policies & Standards for:

a. Risk Assessment Policy & Procedures; and

b. Vulnerability Scanning Procedure.

5. Comply with all current State and Federal laws regarding the protection of confidential and/or sensitive information that is collected or maintained by the awarded Bidder, including, as applicable, notification to individuals in the event of unauthorized access or disclosure.

6. The State will not consume (use) any awarded Bidder application, nor will the awarded Bidder consume (use) any State application.

C. Performance Measures

1. Perform all services proposed in response to this RFP by achieving all Performance Measures listed in Table 1.

0. Submit data to support the performance measures utilizing the Department’s Deliverable Performance Tracking Template (to be provided upon contract execution) or via a third-party data source, as indicated within the performance measure data source column of Table 1.

Table 1 Mandatory Performance Measures

Office Goal/Initiative: Timely Access

Office Goal/Initiative: Access to Information

D. Reports

1. Track and record all data/information necessary to complete the required reports listed in Table 2:

Table 2 – Required Reports

ii. Number of exhibitors and attendees of the Brain Injury and Family Caregiver Conference

2. Submit all the required reports to the Department in accordance with the timelines established in Table 3:

Table 3 – Required Reports Timelines

DHHS RFP Proposed Services Response Form (Rev. 10/2025)