_Proposal Response Template FY26 O2O (1_29_25)_.pdf

PROPOSAL RESPONSE TEMPLATE

TELEPHONE REASSURANCE NOFA FY26

General Instructions To be considered for selection, applicants must submit a complete response to this NOFA online via https://atlantaregional.org/procurement/fy26-telephone-reassurance-one-2-one-service/ . The contents of the proposal submitted by the successful applicant will become a part of any contract awarded because of these specifications. The answers to all questions must be completed using the Narrative Response Form (template) and the Financial Components Workbook. Refer to the online NOFA Directions document for complete instructions.

Complete the Applicant Transmittal Cover Page and submit all required documentation.

Section 1.1: Every proposal must complete the Organizational Capacity section.

Section 1.2: Complete the questions for the proposed service.

Section 1.3: Complete the Budget Narrative, Budget Summary, and Uniform Cost Methodology (UCM) spreadsheet.

1.1. ORGANIZATIONAL CAPACITY

1. How many years of experience does you organization have in providing and overseeing the delivery of Telephone Reassurance Programs?

2. Who, at your agency, will be responsible for the administration of this grant?

What is their experience with volunteer management, and outreach to target populations?

a. Identify the number of full-time equivalents (FTEs) by job titles that will be devoted to this project

3. Does your organization have the capacity to deliver programs during non-traditional business hours (e.g. after 6:00pm on weekdays and on weekends) to meet the availability of participants?

4. What is your average reach for telephone reassurance programming that you are currently implementing (e.g. number of volunteers engaged, number of clients receiving service, etc.)

5. Do you intend to collaborate with any outside agency(ies) or organization(s) in the implementation of this grant? If so, please describe which organizations and how you intend to collaborate.

https://atlantaregional.org/procurement/fy26-telephone-reassurance-one-2-one-service/ https://atlantaregional.org/procurement/fy26-telephone-reassurance-one-2-one-service/

Prop osa l Re sp onse Temp la te | Te le phone Reassurance NO FA FY26

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6. What outreach, in addition to an agency website or social media, will you conduct to ensure that those most in need of this service are made aware of it? Please be specific in describing your outreach plan.

7. In addition to general outreach for program participant and volunteer, what strategies will you use to specifically identify and engage communities identified as most at risk and/or priority populations as defined by the OAA?

8. How do you identify and engage older adults in telephone reassurance programming?

9. How will you use this grant to ensure consistent engagement for clients who are identified as lonely or socially isolated?

10. What is your experience with participant data collection, data entry, and reporting?

11. Describe how your organization will ensure that they will work with the ARC to effectively resolve issues related to service delivery and clients.

12. Describe your steps for quality assurance. Include your process for:

a. monitoring of any subcontractors

b. continuous quality improvement

c. ways in which you plan to support volunteers once they are in service.

13. The awarded grantee must ensure that all O2O data is collected, and services are reported using the appropriate format established by DHS/DAS and/or the AAA. AAA staff will provide reporting and data entry training when necessary. Data collection and reporting activities may include data entry into DDS, pre/post participant surveys, and quarterly and annual reports. The grantee must designate at least one staff member as the point person who will attend all applicable WellSky DAS Data System (DDS) training and be responsible for transmitting that learning back to all those who use the system in your organization. Describe how you will ensure all staff needing access to DDS will be trained internally and monitored to ensure they are recording all data properly for telephone reassurance programs.

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1.2. SERVICE PROPOSAL

1) For the proposed project year indicate:

a) The number of volunteers you will recruit.

b) The number of clients you will identify and place into service.

c) The number of projected service hours to clients per month

2) How will you recruit and what is your process for onboarding volunteers?

3) How will you recruit and what is your process for onboarding clients?

4) What is your client to staff/volunteer ratio in delivery of telephone reassurance programming?

5) How will your agency determine volunteer satisfaction?

6) How will your agency determine client well-being and satisfaction?

7) Describe how you will resolve any client issues effectively and timely.

8) How will you ensure telephone reassurance is delivered with adherence to program requirements?

9) Describe your organization’s policies or procedures concerning client confidentiality and HIPAA compliance.

10) When, how, and how often will you meet with your trained volunteers?

11) When, how, and how often will you plan to check in with telephone reassurance clients?

12) Finally, please explain how and why you came to the decision to apply for this NOFA, and what makes your agency the best to successfully oversee the administration of this grant.

1.3. BUDGET PROPOSAL

All Applicants must submit the Financial Components Workbook, which consists of the Budget Narrative, the Budget Summary form, and the Uniform Cost Methodology (UCM) spreadsheet for personnel, program materials, training needs, program administration and coordination, licensing, training, and support. Instructions for the UCM spreadsheet are attached in the NOFA posting. Each Applicant will develop separate unit cost for each

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Applicants must decide which services they are offering, how many units and unduplicated persons each program will serve based on the total allocation.

The budget for this service the Applicant is proposing to provide must be developed for one year, beginning July 1, 2025, and ending June 30, 2026