ProjectManagerSOW112213.docx

ITS53_PROJECTMANAGER_EPS_FY14_001

ATTACHMENT A – POSITION DESCRIPTION

Introduction The State 911 Department (Department) is responsible for coordinating, administering, and implementing enhanced 9-1-1 services throughout Massachusetts to ensure a consistent statewide approach for enhanced 9-1-1 services. As such, the Department supports approximately 251 Public Safety Answering Points (9-1-1 call centers), or PSAPs, throughout the Commonwealth as well as one mobile PSAP and up to four (4) training centers.

This document shall detail the scope of work (SOW) that the Department will require of the project manager selected from ITS53StaffAugCat1. This SOW will become effective on the date on which a contract is executed by both parties and shall terminate on the earlier of the following two dates: 1) upon successful completion, as determined by the Department, of the last of the projects assigned to the selected project manager under this SOW; or 2) June 30, 2016, unless such authorization is given by the Commonwealth of Massachusetts and/or the Department to extend beyond this timeframe. Further, this SOW may, by mutual agreement, be expanded should other projects arise during this time period for which the Department requires the services of a project manager.

Scope The Department seeks to obtain the services of a certified professional project manager to manage, using PMP and ITIL methodologies for several IT based projects during the above referenced timeline. This will include managing implementation schedules, maintaining project meeting minutes while working in close coordination with the Department’s third party vendors’ project managers. Projects may include, but shall not be limited to, management of the following projects: assist the Next Generation 9-1-1 project manager with the upgrade of the analog 9-1-1 system to an IP based Next Generation 9-1-1 system; moves/adds/changes of digital logging recorders (DLR) at all PSAPs and training sites; ensuring vendor adherence to contract(s) ; managing the implementation of an interim text to 9-1-1 solution; and creation of inventory management process. The project manager shall have a technical background associated with IT based projects. As these projects will run concurrently, the project manager shall be capable of managing multiple projects simultaneously.

The project manager will report to the Systems Manager and will be working with other Department staff and with the Department’s third party vendors to execute the deliverables within the defined timeline contained in the contract(s) between the Department and its third party service provider vendor(s) and this SOW.

The selected project manager shall, at a minimum:

· Serve as an liaison between the Department and its third party vendors’ project managers;

· Develop and maintain the Project Management Plans, in consultation with the Department;

· Facilitate regular communication with the Department, including weekly status reports/updates, and review the project performance against the project plans;

· Facilitate weekly, or as requested by the Department, project status meetings for the duration of the engagement;

· Attend all project meetings with the Department and/or its third party vendors;

· Update the project plans on a weekly basis and distribute them no less than weekly for the duration of the engagement;

· Provide electronic copies of all deliverables developed under this SOW as created and/or updated;

· Create an inventory management process to track, disassemble, test, and inventory recovered equipment to be used for maintenance purposes; such process shall be created jointly with the Department and its third party vendor performing upgrade and refresh work;

· Provide all documents, files and other paperwork completed as part of this project in electronic form for archival on the Department’s shared server; and

· Appropriately sort and file all paper documents in the Municipal files or archive according to the System Manager’s direction.

Projects This section provides a brief description of the projects the Department is undertaking to further support the Enhanced 9-1-1 system throughout the Commonwealth. The Department is coordinating with its third party vendor(s) on the projects identified below. These descriptions are provided for reference to allow ITS43StaffAugCat1 contractors to further assess the skill set which will be required of its proposed project manager. Contractors are reminded that these projects will run concurrently and all projects under this SOW will be managed by one project manager.

Next Generation 9-1-1 – The Department, in coordination with a third party vendor, will replace the existing legacy 9-1-1 system with an IP based Next Generation 9-1-1 system. This includes changing the equipment (servers, specialized telephone switches, uninterruptable power supplies (UPS), etc.) at each public safety answering point (PSAP) and training center, installing servers running specialized software and UPS’ at two or three data centers, and training of e9-1-1 telecommunicators. The solution has not been determined yet however an RFR for the Next Generation 9-1-1 system is currently open for vendor responses.

Inventory – The Department seeks to create an inventory management process to track, disassemble, test, and inventory recovered equipment to be used for maintenance purposes. This process shall be created jointly with the Department and its third party vendor performing the work.

DLR – The Department has recently replaced DLRs at all PSAPs. The project has moved into a maintenance mode where assistance is needed to manage moves/adds /changes as well as to prepare the DLRs for Next Generation 9-1-1 capabilities. The Department also must ensure the vendor adheres to the contract.

Text to 9-1-1 – The Department intends to implement an interim text to 9-1-1 solution that will allow for 9-1-1 text “calls” to be completed within the Commonwealth of Massachusetts. The scope of the project is yet to be determined.

Wireless Direct – The Department will be routing select wireless 9-1-1 calls to local PSAPs, thereby bypassing the wireless PSAPs across the state. This project requires close coordination with wireless carriers, PSAPs and the Department’s E9-1-1 service provider.

Deliverables This section describes deliverables the project manager shall provide to the Department throughout the engagement described in this SOW. Deliverables will be considered “complete” when accepted by Department.

All itemized and/or annotated lists shall be delivered in computer spreadsheets, capable of being imported to Microsoft Excel 2007. All meetings shall be held in Taunton, Massachusetts unless agreed to otherwise by the Department and the selected project manager. All meeting results will be described in a follow-up report generated by the selected project manager and approved by the Department.

General Information:

Proposed candidate must be available for an interview the week of January 6, 2014. Interviews will be held in Taunton, Massachusetts.

Proposed candidate must be available to begin performance as project manager under this SOW on or about January 22, 2014

The selected candidate shall, at the discretion of the Department, be subject to a criminal background check, including state and national fingerprint checks conducted by the Department of Criminal Justice Information Services.

The selected candidate shall be proficient and skilled in the use of Microsoft office applications to include Microsoft project.

The use of Microsoft project shall be required for the management and tracking of projects under this SOW. All deliverables developed under this SOW shall to the extent possible utilize a Microsoft Office Application.

The selected candidate shall report primarily to the State 911 Department administrative office, currently located at 1380 Bay Street, Taunton, MA. However, the selected candidates may be required to report to the State 911 Department training centers located in Maynard and Springfield and other Public Safety Answering Points (PSAPs) throughout the Commonwealth. In addition, this position may be required to attend meetings at State 911 Department third party vendor sites.

The selected candidate’s daily work schedule shall be 8:45 am to 5:00 pm, or other mutually agreed upon schedule.

All terms and conditions as awarded under ITS53StaffAugCat1 are applicable to this engagement.