Prisoner Phones Evaluation Spreadsheet.xlsx
XLSX spreadsheet 83 KB Posted
- Attached to
- NIA1 for Inmate Phone RFP 18*0810
- Solicitation number
- NIA1-171-180000000387-1
- Issued by
- Michigan
About this file
This is an evaluation spreadsheet comparing three vendors (CenturyLink, GTL, and Securus) bidding on a prisoner phone system contract for the Michigan Department of Corrections (MDOC). The evaluation covers 11 scoring categories including registration, telephone calls, call payments, technical/security requirements, monitoring/recording, maintenance, general requirements, training/customer service, and personnel qualifications, with a total possible score of 100 points. CenturyLink scored 99 points, GTL scored 100 points, and Securus scored 99.5 points.
The vendors offered various ancillary services and products, with GTL providing the highest valued package at over $53.4 million including cell phone detection units, mail scanners, forensic labs, video visitation stations, and investigative resources. CenturyLink's package was valued at $3.7 million focusing on cell phone detection and managed access deployments at two sites. Securus offered a $20.6 million package featuring managed access at three sites, drone detection systems, tablets, and Michigan-based call center services. All vendors proposed differing staffing models for call monitoring and investigations, with GTL offering 35 investigative analysts, Securus proposing 36 call analysts, and CenturyLink suggesting 46 call reviewers.
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| File | Type | Posted |
|---|---|---|
| Award Letter and Synopsis SIGMA.docx | DOCX document |
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Scores
| CenturyLink | Initial Technical Score/100 | |||
| 1 | Registration Section 5.1 all | 10 | 10 | |
| 2 | Telephone Calls Sections 5.2 all | |||
| 15 | 15 | |||
| 3 | Call Payments Sections 5.3 all | 10 | 10 | |
| 4 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment
| 15 | 15 | |
| 5 | Monitoring and recording (within Tech section) |
Section 5.4, I, E to 5.4, I, E #16
| 5 | 5 | |
| 6 | Maintenance Section 5.5 all | |
| 10 | 10 | |
| 7 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2
| 15 | 15 | |
| 8 | Training/Customer service/ transition/ Reporting |
5.6, II, Q to 5.6, II, W, c
| 5 | 5 | |||
| 9 | Sections 6 – 17 | 5 | 5 | |
| 10 | Contractor Question worksheet/Prior experience | 5 | 5 | |
| 11 | Contractor Personnel Resumes (Exhibit C) | 5 | 4 | |
| TOTAL | 100 | 99 |
| GTL | Initial Technical Score/100 | ||||
| 1 | Registration Section 5.1 all | 10 | 10 | ||
| 2 | Telephone Calls Sections 5.2 all | 15 | 15 | ||
| 3 | Call Payments Sections 5.3 all | 10 | 10 | ||
| 4 | Technical and Security/ Mandatory Requirements | ||||
| Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment | 15 | 15 | |||
| 5 | Monitoring and recording (within Tech section) |
Section 5.4, I, E to 5.4, I, E #16
| 5 | 5 | |
| 6 | Maintenance Section 5.5 all | |
| 10 | 10 | |
| 7 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2
| 15 | 15 | |
| 8 | Training/Customer service/ transition/ Reporting |
5.6, II, Q to 5.6, II, W, c
| 5 | 5 | |||
| 9 | Sections 6 – 17 | 5 | 5 | |
| 10 | Contractor Question worksheet/Prior experience | 5 | 5 | |
| 11 | Contractor Personnel Resumes (Exhibit C) | 5 | 5 | |
| TOTAL | 100 | 100 |
| Securus | Initial Technical Score/100 | ||||
| 1 | Registration Section 5.1 all | 10 | 10 | ||
| 2 | Telephone Calls Sections 5.2 all | 15 | 15 | ||
| 3 | Call Payments Sections 5.3 all | 10 | 10 | ||
| 4 | Technical and Security/ Mandatory Requirements | ||||
| Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment | 15 | 14.5 | |||
| 5 | Monitoring and recording (within Tech section) |
Section 5.4, I, E to 5.4, I, E #16
| 5 | 5 | |
| 6 | Maintenance Section 5.5 all | |
| 10 | 10 | |
| 7 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2
| 15 | 15 | |
| 8 | Training/Customer service/ transition/ Reporting |
5.6, II, Q to 5.6, II, W, c
| 5 | 5 | |||
| 9 | Sections 6 – 17 | 5 | 5 | |
| 10 | Contractor Question worksheet/Prior experience | 5 | 5 | |
| 11 | Contractor Personnel Resumes (Exhibit C) | 5 | 5 | |
| TOTAL | 100 | 99.5 |
CenturyLink
| CenturyLink | ||||||
| Evaluation Comments / Clarification Questions | Category | Tab Name | SectionID | Page # | Req # | Eval Section |
| Section 1-4 (no response required) | ||||||
| Bidder response to Section 5.1, I - meets the requirements of Prisoner Telephone Registration. | meets | Exhibit A Project Scope SOW | 6 | Registration Section 5.1 all -10 Points |
Bidder response to Section 5.1, II - meets the requirements for this RFP meets Exhibit A Project Scope SOW 6 Registration Section 5.1 all -10 Points
Bidder response to Section 5.1, III - meets the requirements for this RFP meets Exhibit A Project Scope SOW 6 Registration Section 5.1 all -10 Points
Bidder response to Section 5.1, IV - meets the requirements for this RFP meets Exhibit A Project Scope SOW 7 Registration Section 5.1 all -10 Points
Bidder response to Section 5.1, V - meets the requirements for this RFP meets Exhibit A Project Scope SOW 11 Registration Section 5.1 all -10 Points
| Section 5.2, I - III (no response required) | ||||
| Bidder response to Section 5.2, IV - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 15 | Telephone Calls Section 5.2 all 15 points |
| Bidder response to Section 5.2, V - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | Telephone Calls Section 5.2 all 15 points | |
| Bidder response to Section 5.2, VI - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 29 | Telephone Calls Section 5.2 all 15 points |
| Section 5.3, I - III (no response required) | ||||
| Bidder response to Section 5.3, IV - appears to meet the requirements for this RFP | meets | Exhibit A Project Scope SOW | 33 | Call Payments Section 5.3 all 10 Points |
| Bidder response to Section 5.3, V - appears to meet the requirements for this RFP | meets | Exhibit A Project Scope SOW | 46 | Call Payments Section 5.3 all 10 Points |
| Bidder response to Section 5.4, I - appears to meet the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 47 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
1 Question - Bidder to confirm their acceptance to 5.4, I, E, 7. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 57 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder's response details the bidder owning their own network. They are an Internet Service Provider. Best Value Exhibit A Project Scope SOW 59 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder response to Section 5.4, I - E - meets the requirements for this RFP. meets Exhibit A Project Scope SOW Monitoring and recording (within Tech section) Section 5.4, I, E to 5.4, I, E #16 5 points
Bidder response to Section 5.4, II- meets the requirements for this RFP meets Exhibit A Project Scope SOW 91 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder's response states ICER will generate a call signature with can be used nationwide to identify prisoners based on call signatures. meets Exhibit A Project Scope SOW 95 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| Section 5.5, I - II (no response required) | ||||
| Bidder response to Section 5.5, III- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 101 | Maintenance Section 5.5 all 10 points |
| Bidder's response to Section 5.5, III, B, 2 demonstrates best value by being the underlying carrier for services and designating circuits serving its correctional facilities as "Public Safety." | Best Value | Exhibit A Project Scope SOW | 103 | Maintenance Section 5.5 all 10 points |
| Bidder response to Section 5.5, IV- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 107 | Maintenance Section 5.5 all 10 points |
| Bidder response to Section 5.6, I- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 111 | |
| Bidder response to Section 5.6, II (General/ Other Requirements)- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 121 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
2 Question - Bidder to provide what encryption will be used for their Single Sign-on and also provide how long it will take to integrate this feature with the State's Single Sign-On (MiLogin). Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 123 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
3 Question - Bidder to confirm that incumbent data capture will continue to function after install of new phones and before solution switchover. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 197 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
4 Question - Bidder to confirm they will be physically switching the phones (not having both phones at the same time). Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 197 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
Bidder response to Section 5.6, II (Training/Customer Service/Transition/Reporting) - meets the requirements for this RFP meets Exhibit A Project Scope SOW 182 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
5 Question - Bidder to provide a transition out Contract closeout plan. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 199 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
| Bidder response to Section 5.7 - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 226 | ||
| Bidder response to Section 6 - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 231 | Section 6-17 5 points | |
| Bidder response to Section 7 - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 234 | Section 6-17 5 points | |
| Bidder response to Section 8- meets the requirements of this RFP | meets | Exhibit A Project Scope SOW | 234 | Section 6-17 5 points | |
| Bidder response to Section 10- meets the requirements of this RFP | meets | Exhibit A Project Scope SOW | 239 | Section 6-17 5 points | |
| Bidder response to Section 12 - meets the requirements of this RFP | meets | Exhibit A Project Scope SOW | 244 | Section 6-17 5 points | |
| Bidder response to Section 13 - meets the requirements of this RFP | meets | Exhibit A Project Scope SOW | 245 | Section 6-17 5 points | |
| 6 | Question - Bidder to clarify their response of, "Not Applicable" to Sections, 15. Invoice and Payment, and 16. Payment Methods. We will need to pay for any transfer from trust account to prisoner phone account. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | 247 | |
| 7 | Question - Bidder to provide state contacts where 5% of minutes are monitored. Bidder response states they don't have any contracts where 5% of minutes are monitored. | meets | |||
| Bidder response to the Business Specifications Worksheet meets the requirements of this RFP without configuration or customization. | meets | Exhibit B, Business Specification Worksheet | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
8 Question - Bidder to confirm they will upgrade all managed access deployments as emerging technology allows and at no cost to the State. Bidder's response to vendor question exceeds the requirements of the RFP by offering 4 locations for managed access. Best Value Exhibit B, Business Specification Worksheet 29 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
9 Question - Bidder response for Video Visitation includes a Law Library interface. Bidder to provide further detail on this feature. How is this interface accomplished and has a third party been established? Bidder's response to vendor question provided detail for the JEC to determine direction for the Law Library service. meets Exhibit B, Business Specification Worksheet 39 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| BV | |||||
| 10 | Question - Bidder to provide a contact for a facility that has transcription and translation services currently in use. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit B, Business Specification Worksheet | 44 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| BV | |||||
| 11 | Question - Bidder to provide detail on analysis of incoming prisoner voice messaging. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit B, Business Specification Worksheet | 48 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| Resume submitted for Contract Administrator meets the requirements for this RFP | meets | Exhibit C, Key Personnel Resumes Templates | 1 | Contractor Personnel Resumes Exhibit C 5 points | |
| Resume submitted for Project Manager only allocates 50% of time to this project. This does not fully meet the State's needs. | Partial Compliance | Exhibit C, Key Personnel Resumes Templates | 4 | Contractor Personnel Resumes Exhibit C 5 points | |
| Resume submitted for Implementation Manager only allocates 50% of time to this project, which may be an issue. | meets | Exhibit C, Key Personnel Resumes Templates | 7 | Contractor Personnel Resumes Exhibit C 5 points | |
| Resume submitted for Customer Service Manager meets the requirements for this RFP | meets | Exhibit C, Key Personnel Resumes Templates | 10 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder response to migration meets the requirements for this RFP. | meets | Exhibit L Migration Data Sample | |||
| Bidder response to integration meets the requirements for this RFP. | meets | Exhibit M Integration List | |||
| 12 | Question - The Integration attachment states .14 cents per minute. Bidder to confirm understanding the cap will be .16 cents per minute. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit M Integration List | ||
| 13 | Question - Bidder to provide a response to the attached. vendor questions worksheet. Bidder's response to vendor question meets the requirements of the RFP. | meets | Contractor Question worksheet/Prior experience 5 points | ||
| 14 | Question - Bidder to confirm if they offer online chat functionality for technical support. Bidder provides technical support only via phone and email. | meets | Exhibit A Project Scope SOW | Training/Customer service/ transition/ Reporting |
5.6, II, Q to 5.6, II, W, c 5 points
| Bidder signed the NDA and provided their End User License agreement. EULA to be reviewed by Agency Services and AG. | ||||
| 15 | Question - Bidder to describe what analysis can be performed on voicemails. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | |
| 16 | Question - Bidder to provide further detail surrounding where vendor resources will be located for the duration of the contract. Bidder's response states, " The PM would co-locate with MDOC, if allowed, or be provided with separate leased office space in Lansing. S/he would manage the 5 Site Administrators, 4 Field Technicians, and 1 Investigative Specialist." | meets | Exhibit A Project Scope SOW | |
| 17 | Question - Bidder to confirm that Personal Approved Number lists can be provided directly from MDOC. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | |
| 18 | Question - If Bidder provides active call monitoring to a certain percentage of completed calls. Bidder to provide further detail on how this process works. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | |
| 19 | Question - Bidder to provide trouble ticket process to include validation, confirmed resolution, and closeout of trouble ticket. Bidder's response to vendor question meets the requirements of the RFP. | Meets | Exhibit A Project Scope SOW | Training/Customer service/ transition/ Reporting |
5.6, II, Q to 5.6, II, W, c 5 points
20 Question - Bidder to provide if they have the ability too send a link to audio files. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
21 Question - Bidder to provide process for extraction of data from captured cell phones and how this data can be used by MDOC. Bidder must also provide the volume and processing time for the extraction and analysis of data. Bidder to confirm no additional cost. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
22 Question - Bidder to confirm they will provide one workstation per location. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
23 Question - The JEC has reviewed the implementation plan. The State provided the 180 day plan to accommodate State staff availability. The State requires the bidder to provide a 180 day implementation plan. Bidder to provide revised plan. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
| 24 | Question - Bidder to confirm installer will need to provide build drawings after completed install. Bidder's response to vendor question meets the requirements of the RFP. | Meets | Exhibit A Project Scope SOW | Maintenance Section 5.5 all 10 points |
| 25 | Question - Bidder to confirm all 24 stands of single mode will be terminated and also verify the color of CAT6 cable. Bidder's response to vendor question meets the requirements of the RFP. | Meets | Exhibit A Project Scope SOW | Maintenance Section 5.5 all 10 points |
| 26 | Questions - Bidder to confirm that there will be no additional fees associated with a phone call. Bidder's response confirms no additional fees. | meets | ||
| 27 | Question - Bidder to confirm if there is any cost associated with loading an account for use by friends and family. Bidder's response confirms there is no cost associated with loading an account for friends and family. | meets | ||
| 28 | Question - Bidder to confirm they can meet requirement 5.4, I M, 2, a. | "The Contractor’s PTS must have the capability to integrate with other contractor systems for the purpose of consolidating various records in the PTS for MDOC investigative processes." This requirement needs to be met without MDOC involvement. Bidder's response meets the requirements of this RFP. | meets | |
| 29 | Question - Bidder to confirm that Geo-Fencing will be included at all sites at no additional cost. Bidder to also confirm if there is any limitation to Geo-Fencing at other locations or cost per request. Bidder's response states, " Given current legal challenges involved with prior implementations of geo-fencing location of called cell phones, CenturyLink would intend to offer geo-fencing on called numbers designated by authorized MDOC security personnel. This is easily done through an automated feed or by designating the phone within Global Numbers (similar to marking a number as "Do Not Record"). This is how geo-fencing is being implemented in other sites we serve." | |||
| 30 | Question - Bidder to confirm the rate for video visitation. Bidder's response states, "CenturyLink proposes $0.35 per minute for video visitation, noting that this rate is negotiable to MDOC." | meets | ||
| 31 | Question - ADDED REQUIREMENT: Vendor to confirm that the State's prevailing wage will be paid to all parties installing equipment and fiber for this project. Bidder's response confirms this requirement. | meets |
GTL
| GTL | ||||||
| Evaluation Comments / Clarification Questions | Category | Tab Name | SectionID | Page # | Req # | Eval Section |
| Section 1-4 (no response required) | ||||||
| Bidder response to Section 5.1, I - states they will meet the requirements of Prisoner Telephone Registration. | meets | Exhibit A Project Scope SOW | 14 | Registration Section 5.1 all -10 Points |
Bidder response to Section 5.1, II - meets the requirements for this RFP meets Exhibit A Project Scope SOW 14 Registration Section 5.1 all -10 Points
Bidder response to Section 5.1, III - meets the requirements for this RFP meets Exhibit A Project Scope SOW 15 Registration Section 5.1 all -10 Points
Bidder response to Section 5.1, IV - meets the requirements for this RFP. State has the option to stick with Auto PAN or go to prisoner self managed. meets Exhibit A Project Scope SOW 15 Registration Section 5.1 all -10 Points
1 Question - Bidder to confirm that Personal Approved Number lists can be provided directly from MDOC. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 17 Registration Section 5.1 all -10 Points
Bidder response to Section 5.1, V - meets the requirements for this RFP meets Exhibit A Project Scope SOW 19 Registration Section 5.1 all -10 Points
| Section 5.2, I - III (no response required) | |||||
| Bidder response to Section 5.2, IV - meets the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 22 | Telephone Calls Section 5.2 all 15 points | |
| Bidder's response provides for digital phones on portable carts for mobile use at each facility. | Best Value | Exhibit A Project Scope SOW | 24 | Telephone Calls Section 5.2 all 15 points | |
| Bidder's response states they support prompts and recordings back to prisoner for up to 10 languages | Best Value | Exhibit A Project Scope SOW | 31 | Telephone Calls Section 5.2 all 15 points | |
| Bidder response to Section 5.2, V- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 33 | Telephone Calls Section 5.2 all 15 points | |
| Bidder response to Section 5.2, VI - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 33 | Telephone Calls Section 5.2 all 15 points | |
| Section 5.3, I - III (no response required) | |||||
| Bidder response to Section 5.3, IV - meets the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 36 | Call Payments Section 5.3 all 10 Points | |
| 2 | Question - Bidder to confirm that the debit through disbursement can be accomplished through their own system (without going through a third party). Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | 36 | Call Payments Section 5.3 all 10 Points |
| Bidder's response provides multiple payment options including a mobile application and auto reload for friends and family accounts. | Best Value | Exhibit A Project Scope SOW | 44 | Call Payments Section 5.3 all 10 Points | |
| Bidder response to Section 5.3, V - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 46 | Call Payments Section 5.3 all 10 Points | |
| Bidder response to Section 5.4, I - meets the requirements for this RFP. Note - response to section 2 states bidder's reluctance to provide physical backups of State Data (cost prohibitive). | meets | Exhibit A Project Scope SOW | 48 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder response to 5.4, I, B, 5 meets the requirements of the RFP and allows for MDOC to send a link to review calls without sending the physical file. Best Value Exhibit A Project Scope SOW Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder's demo shows the ability to search by identified voice. meets Exhibit A Project Scope SOW Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder response to Section 5.4, II- meets the requirements for this RFP. Meets Exhibit A Project Scope SOW 77 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| Section 5.5, I - II (no response required) | ||||
| Bidder response to Section 5.5, III- meets the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 80 | Maintenance Section 5.5 all 10 points |
| Bidder response to Section 5.5, IV- meets to meet the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 88 | Maintenance Section 5.5 all 10 points |
| Bidder response to Section 5.6, I- meets to meet the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 90 | |
| Bidder response to Section 5.6, II (General/ Other Requirements)- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 91 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
Bidder provides phones for inside use with touch screen and VRS capabilities. Best Value Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
Bidder response to Section 5.6, II (Training/Customer Service/Transition/Reporting) - appears to meet the requirements for this RFP. meets Exhibit A Project Scope SOW Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
Bidder's response includes an online chat for technical support. Best Value Exhibit A Project Scope SOW 137 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
Bidder's response to ticket resolution requires customer to accept solution prior to closure. meets Exhibit A Project Scope SOW 145 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
| Bidder response to Section 5.7 - meets the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 164 | |
| Bidder response to section 6 - Project Plan states 4 month implementation time. | meets | Exhibit A Project Scope SOW | 169 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
| Bidder response to section 7 - Project Plan states 4 month implementation time. | meets | Exhibit A Project Scope SOW | 169 | ||
| Bidder response to section 8 appears to meet the requirements of this RFP. | meets | Exhibit A Project Scope SOW | 170 | ||
| Bidder response to section 12 appears to meet the requirements of this RFP. | meets | Exhibit A Project Scope SOW | 176 | ||
| Bidder's Contract Administrator resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 183 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Project Manager resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 186 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Implementation Manager resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 190 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Customer Service Manager resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 194 | Contractor Personnel Resumes Exhibit C 5 points | |
| 3 | Question - Bidder to describe what analysis can be performed on voicemails. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | ||
| 4 | Question - Bidder to provide further detail surrounding where vendor resources will be located for the duration of the contract. Bidder's response states the following, "The project manager and dedicated onsite administrator will be located at the GTL Support Office in Okemos, MI. GTL is proposing to maintain the current field services team that is provided by the GTL and ShawnTech exclusive partnership. The field services team is made up of 4 technicians. GTL has provided an offer that could put a full-time dedicated GTL intelligence analyst on-site and embedded within all 30 MDOC facilities and the central office. GTL analysts will be located in your facilities and not in a remote call center or performing investigations on your data from their living room. These analysts would be Michigan residents which will create job opportunities across many Michigan Counties." | Best Value | Exhibit A Project Scope SOW | ||
| 5 | Question - If Bidder provides active call monitoring to a certain percentage of completed calls. Bidder to provide further detail on how this process works. Bidder's response of offering a dedicated trained resource at each corrections facility exceeds the requirements of this RFP. | meets | Exhibit A Project Scope SOW | ||
| 6 | Question - Integration attachment states .14 cents per minute. Bidder to confirm understanding the cap will be .16 cents per minute. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit M Integration List | ||
| 7 | Question - Bidder to provide a response to the attached. vendor questions worksheet. Bidder's response to vendor question meets the requirements of the RFP. | meets | |||
| 8 | Question - Bidder to provide if they have the ability too send a link to audio files. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
9 Question - Bidder to provide process for extraction of data from captured cell phones and how this data can be used by MDOC. Bidder must also provide the volume and processing time for the extraction and analysis of data. Bidder to confirm no additional cost. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
10 Question - Bidder to confirm they will provide one workstation per location. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
11 Question - The JEC has reviewed the implementation plan. The State provided the 180 day plan to accommodate State staff availability. The State requires the bidder to provide a 180 day implementation plan. Bidder to provide revised plan. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
12 Question - Bidder to provide what encryption will be used for their Single Sign-on and also provide how long it will take to integrate this feature with the State's Single Sign-On (MiLogin). Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
13 Question - Bidder to provide trouble ticket process to include validation, confirmed resolution, and closeout of trouble ticket. Bidder's response to vendor question meets the requirements of the RFP. Meets Exhibit A Project Scope SOW Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
| 14 | Question - Bidder to confirm installer will need to provide build drawings after completed install. Bidder's response to vendor question meets the requirements of the RFP. | Meets | Exhibit A Project Scope SOW | Maintenance Section 5.5 all 10 points |
| 15 | Question - Bidder to confirm that there will be no additional fees associated with a phone call. Bidder confirms that there will be no additional fees associated with a phone call. | meets | ||
| 16 | Question - Bidder to confirm if there is any cost associated with loading an account for use by friends and family. Bidder's response confirms there is no cost associated with loading an account for friends and family. | meets | ||
| 17 | Question - Bidder to confirm they can meet requirement 5.4, I M, 2, a. | "The Contractor’s PTS must have the capability to integrate with other contractor systems for the purpose of consolidating various records in the PTS for MDOC investigative processes." This requirement needs to be met without MDOC involvement. Bidder's response meets the requirements of this RFP. | meets | |
| 18 | Question - Bidder to confirm that Geo-Fencing will be included at all sites at no additional cost. Bidder to also confirm if there is any limitation to Geo-Fencing at other locations or cost per request. Bidder's response states, "Geo-Fencing was not required by the RFP nor referenced during GTL’s product demonstration to MDOC. Accordingly, GTL did not offer Geo-Fencing as part of its proposals. GTL notes that there is a case pending before the U.S. Supreme Court that may further define what is required to obtain a cell phone’s location. Also, recent events, including investigations into abuses of location tracking technologies, have cast doubt on whether information needed to support Geo-Fencing will continue to be made available to corrections technology providers." | |||
| 19 | Question - Bidder to confirm the rate for video visitation. Bidder's solution for video visitation will cost $2.50 for 10 minutes, $6.25 for 25 minutes | meets | ||
| 20 | Question - Additional Question: The State also requests your confirmation that the State’s prevailing wage will be paid to all parties installing equipment and fiber for this project. Bidder's response meets the additional requirement. | meets | ||
| Bidder provides an investigative case management tool with their proposal. | ||||
| Best Value | ||||
| GTL is offering $1M to be paid into a special equipment fund in 2021 to combat the contraband cell phone technologies of the future. | Best Value | |||
| GTL has offered addition ancillary services in place of the originally proposed tablets. | Best Value |
Securus
| Securus | |||||||
| Evaluation Comments / Clarification Questions | Category | Tab Name | SectionID | Page # | Req # | Eval Section | |
| 1 | Question - Bidder to provide further detail surrounding where vendor resources will be located for the duration of the contract. Bidder's response to vendor question meets the requirements of the RFP. | meets | |||||
| Section 5.1 I-III - No response (none required) | |||||||
| Bidder response to Section 5.1, IV - meets the requirements for this RFP. Response | meets | Exhibit A Project Scope SOW | 19 | Registration Section 5.1 all -10 Points |
Bidder response to Section 5.1, V - meets the requirements for this RFP meets Exhibit A Project Scope SOW 25 Registration Section 5.1 all -10 Points
| Section 5.2 I-III - No response required. | |||||
| Bidder response to Section 5.2, IV - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 28 | Telephone Calls Section 5.2 all 15 points | |
| Bidder response allows for nine languges for prompts. | Best Value | Exhibit A Project Scope SOW | 48 | Telephone Calls Section 5.2 all 15 points | |
| Bidder's response demonstrated the use of a CapTel device to allow for alternative for TTY. | Best Value | Exhibit A Project Scope SOW | Telephone Calls Section 5.2 all 15 points | ||
| Bidder response to Section 5.2, V - meets the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 49 | Telephone Calls Section 5.2 all 15 points | |
| Bidder response to Section 5.2, VI - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 49 | Telephone Calls Section 5.2 all 15 points | |
| Section 5.3, I - III (no response required) | |||||
| Bidder response to Section 5.3, IV - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 51 | Call Payments Section 5.3 all 10 Points | |
| Bidder's response provides multiple payment options including a mobile application and auto reload for friends and family accounts. | Best Value | Exhibit A Project Scope SOW | 56 | Call Payments Section 5.3 all 10 Points | |
| 2 | Question - Bidder to confirm if collect calls can be accepted from a rotary phone. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | 60 | Call Payments Section 5.3 all 10 Points |
| Bidder response to Section 5.3, V - meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 64 | Call Payments Section 5.3 all 10 Points | |
| Bidder response to Section 5.4, I - meets the requirements for this RFP. Response to latency did not provide detail (I, 2) | meets | Exhibit A Project Scope SOW | 67 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder response to 5.4, I, B, 5 meets the requirements of the RFP and allows for MDOC to send a link to review calls without sending the physical file. Best Value Exhibit A Project Scope SOW Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
3 Question - Bidder to provide further detail regarding latency response time. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 68 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
4 Question - Bidder to provide if they have the ability too send a link to audio files. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 76 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
Bidder's demo shows the ability to search by identified voice as well as any unidentified voice signiture from phone calls or recorded audio manually uploaded to the investigative tool. Best Value Exhibit A Project Scope SOW 83 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| 5 | Question - Bidder's response states, "Securus has delivered experienced, certified, professional investigative support personnel to | |||
| provide live monitoring of calls longer than any other vendor." Bidder to provide what certifications staff have. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | 94 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
6 Question - Bidder's response references a "third-party studdy completed examining the effectiveness of call monitoring at MO DOC." Bidder to provide documentation. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 95 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
7 Question - Bidder states, "5.4, I, M, 2, g - The ability to export data in the following output formats must be available," Bidder to clarify available output formats for data extracts. Bidder's response to vendor question confirmed they cannot export to all required formats and would require formats to be converted. Partial Compliance Exhibit A Project Scope SOW 106 Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| 0.5 | |||||
| Bidder response to Section 5.4, II- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 107 | Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment 15 Points
| Section 5.5, I - II (no response required) | ||||
| Bidder response to Section 5.5, III- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 117 | Maintenance Section 5.5 all 10 points |
| Bidder response to Section 5.5, IV- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 126 | Maintenance Section 5.5 all 10 points |
| Bidder response to Section 5.6, I- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 131 | |
| Bidder response to Section 5.6, II (General/ Other Requirements)- meets the requirements for this RFP | meets | Exhibit A Project Scope SOW | 132 | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
8 Question - Bidder to provide what encryption will be used for their Single Sign-on and also provide how long it will take to integrate this feature with the State's Single Sign-On (MiLogin). Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 133 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
9 Question - Bidder's ancellary services include the following; Digital forensics services, wireless containment services, Cellular Assessment, video visitation, foreign language translator, Investigator pro, THREADS, Location based services, voicemail and drone detection. Bidder to confirm if all services will be provided at no cost to the State. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 145 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
10 Question - Bidder to confirm that the Investigative Specialist discussed in this section will be the 3 Michigan based Investigative Assistants. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 147 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
11 Questions - Bidder to confirm that their Wireless Containment Solution will be provided at all locations at no cost. Bidder's response to vendor question meets the requirements of the RFP, providing "Securus confirms that the Wireless Containment Solution proposed at the three (3) Michigan DOC facilities will be provided at no cost to the Michigan DOC." meets Exhibit A Project Scope SOW 148 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
12 Question - Bidder to provide commitment to update all technology associated with their proposed Wireless Containment solution for the life of the contract at no additional cost. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 148 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
13 Question - Bidder to confirm that they will be able to accommodate Windows 10. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 181 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
14 Question - Bidder to confirm they will provide one workstation per location. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 186 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
15 Question - The JEC has reveiwed the implementation plan. The State provided the 180 day plan to accommodate State staff availability. The State requires the bidder to provide a 180 day implementation plan. Bidder to provide revised plan. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 188 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
Bidder provides phones for inside use with touch screen and VRS capabilities. Best Value Exhibit A Project Scope SOW 202 General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
Bidder response to Section 5.6, II (Training/Customer Service/Transition/Reporting) - meets the requirements for this RFP. meets Exhibit A Project Scope SOW 212 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
16 Question - Bidder to confirm if they offer online chat functionality for technical support. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 212 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
Bidder provides online chat functionality of friends and family. Best Value Exhibit A Project Scope SOW 224 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
17 Question - Bidder to confirm they will provide the flash cut over will be by facility. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 236 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
18 Question - Bidder to provide a transition out Contract closeout plan. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW 266 Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
| Bidder response to Section 5.7 - meets the requirements for this RFP. | meets | Exhibit A Project Scope SOW | 266 | ||
| 19 | Question - Bidder response to section 6 states they cannot meet the requirements of the RFP, however bidder's response on page 242 conflicts with this statement. Bidder to provide further detail with the understanding the Section 6 - Security - Externally Hosed is required for this solicitation. Bidder to confirm they will comply with the NIST Special Publication 800.53 (most recent version) MOD controls. Bidder response meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | 270 | Section 6-17 5 points |
| Bidder response to section 7 - Project Plan meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | 271 | ||
| Bidder response to section 8 - meets the requirements of this RFP | meets | Exhibit A Project Scope SOW | 271 | ||
| Bidder response to section 10 and key personnel resumes appears to meet the requirements of this RFP | meets | Exhibit A Project Scope SOW | 273 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Contract Administrator resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 298 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Project Manager resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 301 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Implementation Manager resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 304 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder's Customer Service Manager resume meets the requirements of this RFP. | meets | Exhibit C, Key Personnel Resumes Templates | 307 | Contractor Personnel Resumes Exhibit C 5 points | |
| Bidder response to section 12 appears to meet the requirements of this RFP | meets | Exhibit A Project Scope SOW | 278 | ||
| 20 | Question - Bidder to desccribe what analysis can be performed on voicemails. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | ||
| 21 | Question - Bidder to confirm how they will be monitoring 5% of calls. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | ||
| 22 | Question - Bidder to provide process for extraction of data from captured cell phones and how this data can be used by MDOC. Bidder must also provide the volume and processing time for the extraction and analysis of data. Bidder to confirm no additional cost. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 15 points
23 Question - Bidder to provide trouble ticket process to include validation, confirmed resolution, and closeout of trouble ticket. Bidder's response to vendor question meets the requirements of the RFP. meets Exhibit A Project Scope SOW Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c 5 points
| 24 | Question - Bidder to confirm installer will need to provide build drawings after completed install. Bidder's response to vendor question meets the requirements of the RFP. | meets | Exhibit A Project Scope SOW | Maintenance Section 5.5 all 10 points |
| Bidder provides an investigative case management tool with their proposal. | ||||
| Best Value | ||||
| 25 | Questions - Bidder to confirm that there will be no additional fees associated with a phone call. Bidder's response confirms no additional fees. | meets | ||
| 26 | Question - Bidder to confirm if there is any cost associated with loading an account for use by friends and family. Bidder's response confirms there is no cost associated with loading an account for friends and family. | meets | ||
| 27 | Question - Bidder to confirm they can meet requirement 5.4, I M, 2, a. | "The Contractor’s PTS must have the capability to integrate with other contractor systems for the purpose of consolidating various records in the PTS for MDOC investigative processes." This requirement needs to be met without MDOC involvement. Bidder's response meets the requirements of this RFP. | meets | |
| 28 | Question - Bidder to confirm that Geo-Fencing will be included at all sites at no additional cost. Bidder to also confirm if there is any limitation to Geo-Fencing at other locations or cost per request. Bidder's response states, "In light of recent inquiries by Senator Ron Wyden (D-CO), all four major wireless carriers have temporarily suspended the sharing of wireless location data with LocationSmart, who in turn provided it to our vendor. We are actively working with our the wireless carriers, LocationSmart, and our vendor to address the situation and we remain optimistic that the carriers will resume providing wireless location data to LocationSmart and our vendor. If and when they do, we will immediately provide Geo-Fencing to MI DOC at no cost." | |||
| 29 | Question - Bidder to confirm the rate for video visitation. Bidder states, "video visitation proposed by Securus, associated with the specifications identified in the RFP that requires 100 offender terminals and 50 visitor terminals and all associated equipment; will be provided at no cost to the MDOC or the visitor when visitation is completed on site at a MDOC facility. If MDOC wishes to expand video visitation capabilities to include remote visitation from family and friends to offenders; Securus will provide video visitation service at $5.95 per 20 minute session." | meets | ||
| 30 | Question - The State also requests your confirmation that the State’s prevailing wage will be paid to all parties installing equipment and fiber for this project. Rate schedules will be forthcoming.Bidder complies with this requirement. | meets |
Ancillary - CenturyLink
| Ancillary Offerings - CenturyLink | |||
| Cell Phone Detection - | Description | Contract Value |
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