Award Letter and Synopsis SIGMA.docx
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- NIA1 for Inmate Phone RFP 18*0810
- Solicitation number
- NIA1-171-180000000387-1
- Issued by
- Michigan
About this file
This is an award letter and evaluation synopsis from the Michigan Department of Technology, Management, and Budget for solicitation #180000000810 for Prisoner Telephone Service for the Michigan Department of Corrections (MDOC). The RFP was posted on SIGMA VSS on January 23, 2018, with proposals due April 4, 2018. Three vendors submitted proposals: CenturyLink Public Communications, Inc., Global TelLink Corporation, and Securus Technologies, Inc. The contract term is 5 years with up to two 1-year renewal options. The evaluation was conducted by a Joint Evaluation Committee using an 11-category scoring system worth 100 total points, with Global TelLink receiving the highest score of 100 points.
This is a zero-dollar contract where the selected vendor will provide infrastructure, hardware, software and support while collecting payments directly from prisoners and their families at a rate of $0.16 per minute. The vendor will pay the State $11 million per year and provide additional ancillary services including cell phone detection, video visitation, language translation, and investigative services. Global Tel*Link Corporation was selected as the winning vendor, offering the best value with ancillary services valued at over $53.4 million including 35 investigative analysts, cell phone detection units at all facilities, video visitation stations, and various security and monitoring technologies.
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|---|---|---|
| Prisoner Phones Evaluation Spreadsheet.xlsx | XLSX spreadsheet |
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Text version
STATE OF MICHIGAN
ENTERPRISE PROCUREMENT
Department of Technology, Management, and Budget
525 W. ALLEGAN ST., LANSING, MICHIGAN 48913
P.O. BOX 30026 LANSING, MICHIGAN 48909
Recommendation of Award
The Department of Technology, Management, & Budget’s Procurement office has completed the evaluation of solicitation # 180000000810 and has recommended an award to Global Tel*Link Corporation in the amount of $0.00, pending State Administrative Board approval, if applicable. More information on the State Administrative Board can be found at: State Administrative Board.
Bidders who were not recommended for the award are encouraged to schedule a debriefing session with the Solicitation Manager. The debriefing session will provide the bidder with the State’s rationale on why the bidder was not recommended for the award. The Solicitation Manager may be contacted as follows:
Simon Baldwin, Solicitation Manager BaldwinS@Michigan.gov
(517) 897-7681
Background Information:
This Request for Proposal (RFP) was to solicit responses for selection of a Contractor to provide Prisoner Telephone Service for the Michigan Department of Corrections (MDOC). The term of this contract is 5 years, with up to 2 1-year renewal options.
Bidders:
The RFP was posted on SIGMA VSS on 01/23/2018 for 10 weeks. The following bidders submitted proposals by the published due date of 4/4/2018.
| Bidder |
| Address |
City, State Zip
SDVOB*
CenturyLink Public Communications, Inc.
100 CenturyLink Dr. Monroe, LA 71203
Global Tel*Link Corporation
12021 Sunset Hill Road, Suite 100 Reston, VA 20190
Securus Technologies, Inc.
4000 International Parkway, Carrollton, TX 75007
*SDVOB: Service-Disabled Veteran Owned Business
Version 1 Revised: 07-28-2017
Evaluation Synopsis I. Evaluation Process A Responsible Vendor is a vendor that demonstrates it has the ability to successfully perform the duties identified by the solicitation. A Responsive proposal is one that is submitted in accordance with the solicitation instructions and meets all mandatory requirements identified in the solicitation.
Solicitation Instructions and Vendor Questions, Section 7, Mandatory Minimum Requirements.
Mandatory Minimum Requirements
· At least three (3) years of prior experience with a correctional entity (local, state, federal level) with at least 1,100 telephones/kiosks and serving at least 15,000 prisoners.
· Compliance with Price Model (Exhibit D) - CONTRACTORS MUST ASK ANY QUESTIONS ABOUT THE PRICE MODEL DURING Q&A, BEFORE THE BIDS ARE DUE.
Solicitation Instructions, Section 8, Evaluation Process.
| Evaluation Criteria Name |
| Evaluation Weight |
Registration Section 5.1 all
Telephone Calls Sections 5.2 all
Call Payments Sections 5.3 all
Technical and Security/ Mandatory Requirements Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment
Monitoring and recording (within Tech section) Section 5.4, I, E to 5.4, I, E #16
Maintenance Section 5.5 all
General/ Other Requirements Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2
Training/Customer service/ transition/ Reporting 5.6, II, Q to 5.6, II, W, c
| Sections 6 – 17 |
| 5 |
| Bidder Question worksheet/Prior experience |
| 5 |
| Contractor Personnel Resumes (Exhibit C) |
| 5 |
| Total Weight |
| 100.00 |
The full evaluation process is stated in the RFP Proposal Instructions.
II. Evaluation Method Responses to this solicitation were reviewed by Joint Evaluation Committee, which consisted of the following individuals:
| Simon Baldwin |
| DTMB IT Procurement |
| Voting |
| Jack Beeler |
| MDOC ADSS |
| Non-Voting |
| Mike Breen |
| DTMB IT Procurement |
| Non-Voting |
| Larry Brown |
| MDOC Intel |
| Voting |
| Joelle Craddy |
| MDOC Contract Monitor |
| Non-Voting |
| Dave Enslin |
| DTMB Agency Services |
| Non-Voting |
| Ken Jamison |
| DTMB Agency Services |
| Non-Voting |
| Shannon Pike |
| MDOC Financial |
| Non-Voting |
| Soopriya Razdan |
| DTMB Agency Services |
| Non-Voting |
| Steve Rivard |
| MDOC Project Owner |
| Voting |
| Bernie Scott |
| MDOC Program Manager |
| Non-Voting |
| Paul Slagter |
| MDOC |
| Non-Voting |
| Tim Taylor |
| DTMB IT Procurement |
| Non-Voting |
| Kevin Weissenborn |
| MDOC Contract Monitor |
| Non-Voting |
| Arnold VandeMark |
| MDOC Buyer |
| Voting |
III. Evaluation Results A. CenturyLink Public Communications, Inc.
The Evaluation Team determined that CenturyLink Public Communications, Inc., based on a score of 99 points, met the requirements of this RFP. This determination was accomplished by evaluating their responses to the Technical Evaluation Criteria.
1. Registration Section 5.1 all – 10/10 points received.
2. Telephone Calls Sections 5.2 all – 15/15 points received.
3. Call Payments Sections 5.3 all – 10/10 points received.
4. Technical and Security/ Mandatory Requirements - Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment - 15/15 points received.
5. Monitoring and recording (within Tech section) - Section 5.4, I, E to 5.4, I, E #16 - 5/5 points received.
6. Maintenance - Section 5.5 all - 10/10 points received.
7. General/ Other Requirements - Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 - 15/15 points received.
8. Training/Customer service/ transition/ Reporting - 5.6, II, Q to 5.6, II, W, c - 5/5 points received.
9. Sections 6 – 17 - 5/5 points received.
10. Bidder Question worksheet/Prior experience - 5/5 points received.
11. Contractor Personnel Resumes (Exhibit C) - 4/5 points received.
Resume submitted for Project Manager only allocates 50% of time to this project. This does not fully meet the State's needs. (1 point reduction)
Total Score: 99/100 Additional detail is contained within the attached Prisoner Phones Evaluation Spreadsheet.
B. Global Tel*Link Corporation
The Evaluation Team determined that Global Tel*Link Corporation, based on a score of 100 points, did meet the requirements of this RFP. This determination was accomplished by evaluating their responses to the Technical Evaluation Criteria.
1. Registration Section 5.1 all – 10/10 points received.
2. Telephone Calls Sections 5.2 all – 15/15 points received.
3. Call Payments Sections 5.3 all – 10/10 points received.
4. Technical and Security/ Mandatory Requirements - Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment - 15/15 points received.
5. Monitoring and recording (within Tech section) - Section 5.4, I, E to 5.4, I, E #16 - 5/5 points received.
6. Maintenance - Section 5.5 all - 10/10 points received.
7. General/ Other Requirements - Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 - 15/15 points received.
8. Training/Customer service/ transition/ Reporting - 5.6, II, Q to 5.6, II, W, c - 5/5 points received.
9. Sections 6 – 17 - 5/5 points received.
10. Bidder Question worksheet/Prior experience - 5/5 points received.
11. Contractor Personnel Resumes (Exhibit C) - 5/5 points received.
Total Score: 100/100
Additional detail is contained within the attached Prisoner Phones Evaluation Spreadsheet.
C. Securus Technologies, Inc.
The Evaluation Team determined that Securus Technologies, Inc., based on a score of 99.5, did meet the requirements of this RFP. This determination was accomplished by evaluating their responses to the Technical Evaluation Criteria.
1. Registration Section 5.1 all – 10/10 points received.
2. Telephone Calls Sections 5.2 all – 15/15 points received.
3. Call Payments Sections 5.3 all – 10/10 points received.
4. Technical and Security/ Mandatory Requirements - Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment – 14.5/15 points received.
Question - Bidder states, "5.4, I, M, 2, g - The ability to export data in the following output formats must be available," Bidder to clarify available output formats for data extracts. Bidder's response to vendor question confirmed they cannot export to all required formats and would require formats to be converted. (.5 point reduction)
5. Monitoring and recording (within Tech section) - Section 5.4, I, E to 5.4, I, E #16 - 5/5 points received.
6. Maintenance - Section 5.5 all - 10/10 points received.
7. General/ Other Requirements - Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2 - 15/15 points received.
8. Training/Customer service/ transition/ Reporting - 5.6, II, Q to 5.6, II, W, c - 5/5 points received.
9. Sections 6 – 17 - 5/5 points received.
10. Bidder Question worksheet/Prior experience - 5/5 points received.
11. Contractor Personnel Resumes (Exhibit C) - 5/5 points received.
Additional detail is contained within the attached Prisoner Phones Evaluation Spreadsheet.
Total Score: 99.5/100
IV. Technical Evaluation Summary
| Evaluation Criteria |
| CenturyLink |
| GTL |
| Securus |
| 1 |
| Registration Section 5.1 all |
| 10 |
| 10 |
| 10 |
| 2 |
| Telephone Calls Sections 5.2 all |
| 15 |
| 15 |
| 15 |
| 3 |
| Call Payments Sections 5.3 all |
| 10 |
| 10 |
| 10 |
| 4 |
| Technical and Security/ Mandatory Requirements |
Section 5.4 to 5.4, I, D #4; 5.4, I, F to 5.4, II, B #6; and Business worksheet attachment
| 15 |
| 15 |
| 14.5 |
| 5 |
| Monitoring and recording (within Tech section) |
Section 5.4, I, E to 5.4, I, E #16
| 5 |
| 5 |
| 5 |
| 6 |
| Maintenance Section 5.5 all |
| 10 |
| 10 |
| 10 |
| 7 |
| General/ Other Requirements |
Section 5.6, II to 5.6, II, P, #8, g; 5.6, II, X to 5.6, II, Y, #2
| 15 |
| 15 |
| 15 |
| 8 |
| Training/Customer service/ transition/ Reporting |
5.6, II, Q to 5.6, II, W, c
| 5 |
| 5 |
| 5 |
| 9 |
| Sections 6 – 17 |
| 5 |
| 5 |
| 5 |
| 10 |
| Contractor Question worksheet/Prior experience |
| 5 |
| 5 |
| 5 |
| 11 |
| Contractor Personnel Resumes (Exhibit C) |
| 5 |
| 5 |
| 5 |
| TOTAL |
| 99 |
| 100 |
| 99.5 |
V. Oral Presentations/Demonstrations:
Oral Presentations were conducted to demonstrate the vendor’s proposed solutions as well as their ancillary offerings. Information gathered from the oral presentations was used to finalize vendor comments contained within the attached Prisoner Phones Evaluation Spreadsheet.
VI. Pricing Summary This Request for Proposal is to establish a zero-dollar contract for the Department of Corrections. The selected vendor will provide the infrastructure, hardware, software, and support for Prisoner Telephone Service for the MDOC. The selected vendor will collect payments from the prisoners and the prisoner’s friends and family at the rate of $.16 per minute. In addition to providing prisoner telephone services, the selected vendor will also pay the State $11,000,000.00 per year and provide the following ancillary services to MDOC.
Ancillary services values are found in the tables below.
Ancillary Offerings - CenturyLink
| Cell Phone Detection - |
| Description |
| Contract Value |
| 1. Portable Cell Phone Detection units |
| One CellSense unit per facility, including full on-site setup and training |
(Value $12,200 per facility) $378,200.00
| 2. Cell Phone Extraction Lab |
| Yes |
(Value 3 qualified personnel with competitive salary and competitive benefits packages) Unlisted Value
| 3. Cell Phone Extraction Software |
| Yes |
(Value approximately $100,000) $100,000.00
| 4. Managed Access Deployments |
| 2 sites valued at $1.2 million per facility. |
CenturyLink must respectfully note that to date, vendors have not been given an opportunity for Managed Access site surveys, and that we must have the opportunity to conduct surveys prior to final contract.
$2,400,000.00
| 5. Mobile Device Assessments |
| 6 assessments per year (value $60,000 annually) |
| $300,000.00 |
| Video Visitation |
| 2 per facility (value $3,500 each) |
| $217,000.00 |
| Foreign language translation |
| Yes. |
| Unlisted Value |
| Call transcription |
| Yes. |
| Unlisted Value |
| Voicemail |
| Yes |
| Unlisted Value |
| Geo Fencing |
| All locations for watched cell phones designated within Global Numbers. Unlimited number of queries. |
| $300,000.00 |
Total Products
$3,695,200.00
Resources
| 1. Call Reviewer - Base level - |
| 46, located in North Carolina and Central Florida |
| Unlisted Value |
| 2. Investigative Analysts |
| 5 (1 additional for every 3 call reviewers removed from proposal). We would prefer to have some or all co-located with MDOC investigations, but will provide real estate in Lansing if necessary. |
| Unlisted Value |
| 3. Crime Lab Analysts Certified (Cell Phone extraction) |
| 3 Like Investigative Analysts, we would prefer to have these people co-located with state personnel, but will provide real estate in Lansing if necessary. |
| Unlisted Value |
| 4. Trainers |
| 5 call review supervisors / trainers, located in North Carolina and Central Florida. |
| Unlisted Value |
Total Resources
Unlisted
Total Value
$3,695,200.00 + Unlisted Value
Ancillary Offerings - GTL
| Cell Phone Detection - |
| Description |
| Contract Value |
| 1. Portable Cell Phone Detection units |
| 2 units per facility @ 31 facilities @ ($11k/unit + $1500 training) = $775k one-time |
| $775,000.00 |
| 2. Mail Scanners |
| 3 units @ ($125k/unit + $1500 training) = $379,500k one-time. |
| $379,500.00 |
| 3. Cell Phone Extraction Lab |
| Forensic lab = $125k one-time, 35 investigative analysts with crime lab certification = $2.63M annually (reflected in Resources). |
| $125,000.00 |
| 4. Cell Phone Extraction Software |
| Data IQ analytical tool with Cellebrite cell phone extraction interface = $630k annually. |
| $3,150,000.00 |
| 5. Mobile Device Assessments |
| 1 per facility per year @ 31 facilities @ $21k per facility = $651,000.00 annually, $3,255,000 over contract period. |
| $3,255,000.00 |
| Video Visitation |
| 1400 stations @ $1500/unit = $2.1M one-time |
| $2,100,000.00 |
| Foreign language translation |
| Yes |
| Unlisted Value |
| Call transcription |
| Yes, $0.007/min @ 150M min per yr. = $1.05M annually. |
| $5,250,000.00 |
| Voicemail |
| Yes |
| Unlisted Value |
| Investigative Case Management |
| Investigative case management would be available statewide. $100k one-time and $150K annually |
| $850,000.00 |
| ShawnTech Premium Service and GTL's MI-based Call Center |
| $0.0192/min is the incremental cost over a standard service package and includes the continuation of our ShawnTech Premium Service Package as well as our Michigan based call center. This is the incremental cost to add this service over a standard vendor provided service package and non-Michigan based call center. Our exclusive agreement with ShawnTech means that no other vendor can take advantage of their 23 years of service to MDOC. $0.0192 @ 150M min per year = $2.88M annually in additional ancillary service value |
| $14,400,000.00 |
| Visitation Management Solution |
| GTL is offering a fully integrated visitation management solution that can be used to schedule video visits for high custody prisoners, funerals, or whatever else MDOC needs. GTL’s solution has the capability to schedule remote video visits, on-site video visits and even face-to-face visits. $360k one-time, $77k annually. |
| $745,000.00 |
| Additional Ancillary Services |
| $1,651,000.00/year and $1,000,000.00 to be paid into a special equipment fund in 2021 to combat the contraband Cell phone technologies of the future. |
| $9,255,000.00 |
Total Products
$40,284,500.00
Resources
| 1. Call Reviewer - Base level - |
| 31 Full-time Employees (FTEs). Located in a GTL FUSION call center. The Call Reviewers will listen to call recordings and provide leads to the investigative analysts. Alternately, GTL offers to replace the 31 call reviewers with technology that will monitor 100% of the calls and offer predictive analytics on misuse and fraud. |
| Unlisted Value |
| 2. Investigative Analysts |
| 35 investigative analysts with crime lab certification. Located locally in either a vendor provided workspace or, if MDOC chooses, embedded within MDOC institutions. These FTEs will serve as intelligence analysts and will be trained as certified crime lab analysts, able to serve both roles. (Each Investigative Analyst delivers the value of 5 Call Reviewers) = $2.63M annually |
| $13,150,000.00 |
| 3. Crime Lab Analysts Certified (Cell Phone extraction) |
| None. Job performed by Investigative Analysts |
| Unlisted Value |
| 4. Trainers |
| 2 FTEs for the life of the contract. (Not interchangeable with call reviewers) |
| Unlisted Value |
Total Resources
$13,150,000.00
Total value
$53,434,500 + Unlisted Value
Ancillary Offerings - Securus
| Cell Phone Detection - |
| Description |
| Contract Value |
| 1. Portable Cell Phone Detection units |
| Yes, value: $15,000 per facility or $465,000.00 total value. Cellsense or similar units proposed. |
| $465,000.00 |
| 2. Cell Phone Extraction Lab |
| Yes, value: $40,000.00/Annual plus FTE resources. Service to be facilitated by Securus's Michigan based Digital Forensic Intelligence Analysts and extraction to be completed in Jefferson City, Missouri Digital Forensic Lab. |
| $200,000.00 |
| 3. Cell Phone Extraction Software |
| Yes, value: is $30,000.00 per technician plus additional $10,000 for chip off software for each technician. |
| $200,000.00 |
| 4. Managed Access Deployments |
| Yes, 3 sites. value: $2.0 million per facility or $6,00,000.00 total value. + $50,000 * 5 years maintenance costs = $250,000 |
| $6,250,000.00 |
| 5. Mobile Device Assessments |
| Yes, 1 per facility in years 1, 3 and 5. value: $403,000 annually or $1,209,000 value over contract period. |
| $1,209,000.00 |
| Video Visitation |
| Yes, no cost to MDOC. Turnkey video visitation as per specification identified in Exhibit B, Business Specifications Worksheet. (Video visitation. Scope limited to high custody prisoners, funeral visitations, etc.) Value: $500,000.00 Base contract value also includes required associated circuit costs at $25,000 per year for 5 years = $125,000. VRS Video Visitation - fully integrated into Securus SCP which will provide all security features and recording capability without need to access standalone system. Value: $800,000.00, Base contract value plus $10K per year licensing costs = 50,000.00, Total $1,475,000.00 |
| $1,475,000.00 |
| Foreign language translation |
| Yes, $2.50 per minute, est. $ 10,000.00 per year. |
| $50,000.00 |
| Call transcription |
| Yes, value $10,000.00 per year. |
| $50,000.00 |
| Voicemail |
| Yes, value: $5,000.00 |
| $25,000.00 |
| Geo Fencing |
| In light of recent inquiries by Senator Ron Wyden (D-CO), all four major wireless carriers have temporarily suspended the sharing of wireless location data with LocationSmart, who in turn provided it to our vendor. We are actively working with our the wireless carriers, LocationSmart, and our vendor to address the situation and we remain optimistic that the carriers will resume providing wireless location data to LocationSmart and our vendor. If and when they do, we will immediately provide Geo-Fencing to MI DOC at no cost. Value: $211,147.00 per year or $1,055,735 over contract period |
| $1,055,735.00 |
| Threads data analytics and pattern analysis software |
| Yes, including ability to share investigative information with select outside agencies. $211,147 per year |
| $1,055,735.00 |
| Tablets |
| 5,149 additional Jpay devices, Value: $750,000.00 |
| $1,000,000.00 |
| Drone Detection |
| 2 total drone detection systems, Value: $300,000.00 per detection system or $600,000.00 total value |
| $850,000.00 |
Total Products
$13,885,470.00
Resources
| 1. Call Reviewer - Base level - |
| Securus proposal includes 36 total dedicated Call Analysts I (based on projected inmate call volume and commitment to monitor 5% of all completed calls). Up to 30 of 36 Communications Analyst I can be located in Michigan. Analysts can be located at up to two (2) specific locations which will be determined by MDOC. Securus to provide all office space and associated equipment if located at nonDOC site. Communication Analyst I value is $26,000 per year per person. Therefore, 36 Communications Analysts I value is $936,000.00 per year, $4,680,000 for life of contract value without extensions (5 Years) |
| $4,680,000.00 |
| 2. Investigative Analysts |
| Michigan Based Dedicated Investigative Analysts at location(s) of MDOC choice. Securus to provide all office space and associated requirements if located at nonDOC site. Investigative Analysts is $32,030.00 each per year value or $96,090.00 total per year value or $480,450 value for life of contract without extensions (5 years). |
| $480,450.00 |
3. Crime Lab Analysts Certified (Cell Phone extraction)
$528,600.00
| Friends and Family Call Center Agents |
| Michigan based Securus Friends and Family Call Center Agents accessed through dedicated MDOC number and staffed M-F, 8:OO AM - 5:OO PM. Force multiplier provided by Securus HQ based Friends and Family call center staffed 24X7X365. Michigan based dedicated friends and family call center Agent value is $150,000.00 per year or $750,000 value for life of contract. |
| $750,000.00 |
| Full time Dedicated Account Manager |
| $65,000/year |
| $325,000.00 |
total Resources
$6,764,050.00
Total Value
$20,649,520.00 + Unlisted Value
VII. Negotiations:
Negotiations were conducted to secure additional Ancillary Services for MDOC.
VIII. Award Recommendation:
Award recommendation is made to the responsive and responsible Bidder who offers the best value to the State of Michigan. Best value is based on the proposal meeting the minimum point threshold and offering the best combination of factors stated in Technical Evaluation Criteria, Section 8 Evaluation Process, and price. Global Tel*Link Corporation provided the best value to the State. Best value factors for Award Recommendation include ancillary services found in the table above. Award Recommendation is made to Global Tel*Link Corporation in the amount of $0.00.
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