PP Visitor-Map_guide.pdf

Perry Point VA Medical Center 361 Boiler House Road Perry Point, MD 21902

410-642-2411 | Toll-Free: 800-949-1003 Eligibility and Enrollment: 877-222-8387 www.maryland.va.gov

Perry Point VA Medical Center

VISITOR

GUIDE

U.S. Department of Veterans A�airs Veterans Health Administration VA Maryland Health Care SystemVA

U.S. Department of Veterans A�airs Veterans Health Administration VA Maryland Health Care SystemVA

Welcome to the Perry Point VA Medical Center

Appointments To schedule, change, cancel, or confirm a clinic appointment, contact the Appointment Center at 855-679-0250 and press option 2, Monday through Friday, from 7 a.m. to 8 p.m. If you have a life-threatening emergency, immediately dial 911.

Automated Teller Machine (ATM) There is an ATM in Building 17H that is available 24 hours a day.

Canteen Locations & Hours The Canteen Retail Store and Food Court are located in Building 17H and are open the followings days and times, but may be subject to change:

Both the Retail Store and Food Court are closed on all federal holidays.

Chapel The All Faiths Chapel is located in Building 314 and is open 24 hours a day, 7 days a week. Religious services are conducted in the All Faiths Chapel on a daily basis. For a schedule of religious services or for more information about Chaplain Service, please call 410-605-7070.

Mass Transportation The Perry Point VA Medical Center is served by Cecil Transit (Route 2 – Cross County Connection) and Harford Transit Link (Route 5 – Teal Line – Aberdeen, Perryville, Havre de Grace, and Perryman). For a schedule and route information for Cecil Transit, visit www.ccgov.org/ government/community-services/cecil-transit or call 410- 996-5295, Option 2. For a schedule and route information for Harford Transit Link, visit www.harfordcountymd.

gov/213/Harford-Transit-LINK or call 410-612-1745.

New Patients Veterans can apply for VA health care by visiting the Admissions Office, which is located in the lobby of Building

361. The Admissions Office is open Monday through Friday from 8 a.m. to 4 p.m. For information about VA health care eligibility or to enroll for VA health care over the phone, call 877-222-8387 Monday through Friday between 8 a.m. and 8 p.m. or visit www.va.gov/health-care/.

Parking Outpatients & Visitors – There is free parking available for outpatients and visitors throughout the medical center campus, including designated spaces for handicapped parking.

Inpatients – Parking is not available for inpatients. If an emergency situation requires temporary parking, space will be provided pending arrangements for removal of the car.

It is my pleasure to welcome you to the Perry Point VA Medical Center, a division of the VA Maryland Health Care System. The medical center provides a broad range of inpatient, outpatient, and primary care services. As the largest inpatient facility in the health care system, the medical center provides inpatient intermediate and long-term care programs including nursing home care, rehabilitation services, geriatric evaluation and management, respite care, and hospice care. The medical center is also a leader in providing comprehensive mental health care to Maryland’s Veterans and offers recovery focused residential and outpatient mental health and substance abuse care for Veterans.

This Visitor Guide provides a directory of services and patient care areas, maps of the campus, information about patient and visitor amenities, directions to the medical center, and a listing of important phone numbers.

Here at the Perry Point VA Medical Center and throughout the VA Maryland Health Care System, we are committed to providing safe, quality, and compassionate care to Veterans. As an Army Veteran, I want to thank you for allowing us to serve your health care needs.

Sincerely, Jonathan R. Eckman, P.E.

Director, VA Maryland Health Care System

Patient and Visitor Information

Patient Advocate At the Perry Point VA Medical Center and throughout the VA Maryland Health Care System, we strive to provide the best care possible in the most courteous and efficient manner. If you have a problem with your VA health care services that you have been unable to resolve with your treatment team, or you have a concern or a compliment about the customer service provided by any of our staff members, please contact a Patient Advocate by calling 410-642-2411, ext. 25097.

Perry Point Veterans Museum at the Grist Mill The Perry Point Veterans Museum at the Grist Mill is located off of Sixth Street on Avenue A along the banks of the Susquehanna River. The museum celebrates the medical center’s rich history of providing health care to our nation’s Veterans, in addition to chronicling the unique historical aspects of the campus and its first settlers. For the hours of operation or additional information, visit www.

va.gov/maryland-health-care/programs/perry-point-veterans-museum-at-the-grist-mill/. To schedule a group tour of the museum, please call 410-642-2411, ext. 26071.

Photo & Video Guidance The Perry Point VA Medical Center respects the privacy of all Veterans, patients, and employees. Because of this, the following guidelines are provided when taking photos or videos inside the Perry Point VA Medical Center:

• �Visitors may take a photo or video of a patient they are visiting in their hospital room with his/her consent.

Do not include other patients, employees, or patient identifiable information in any photos or videos.

• �Visitors are asked to refrain from taking photos or videos in public areas of the Perry Point VA Medical Center to protect the privacy of our Veteran patients.

Shuttles For the convenience of our Veteran patients, shuttles run weekdays to and from the Baltimore VA Medical Center and the Cambridge VA Outpatient Clinic. For a listing of shuttle schedules, please visit https://www.va.gov/ maryland-health-care/dav-vans-transportation-for-veterans/. Reservations are required to ride the shuttles and can be made by calling 410-642-2411, ext. 26050 or 25931.

Smoking Policy The Perry Point VA Medical Center is a smoke-free facility. Patients and visitors may not smoke anywhere in the medical center or throughout the campus.

Visitor Guidelines There may be visitor restrictions in place for the protection of our Veteran patients and employees as a result of possible respiratory outbreaks. These visitor restrictions can change on a regular basis, so please contact a member of the treatment team for the current visitor guidelines.

Volunteer Coffee Stand Quivey’s Coffee and Vending is a volunteer run coffee stand located on the ground floor of Building 361 by the Outpatient Clinic waiting area. It serves free coffee and tea to Veteran patients and their family members Monday through Friday from 7:30 a.m. to 11:30 a.m.

WiFi Internet Access Free WiFi Internet access is available in the following locations throughout the Perry Point VA Medical Center:

• Building 14H, Community Living Center Units

• Building 15H, 1st & 2nd Floors

• Building 17H, Canteen Cafeteria

• Building 19H, 1st Floor, Hospice Unit

• Building 23H, 1st Floor, Patient Waiting Area

• �Building 23H, 2nd Floor, 23A Community Living

Center Unit

• ��Building 23H, 3rd Floor, 23B Community Living

Center Unit

• �Building 361H, 1st Floor, Outpatient Clinic

Waiting Areas

• Building 364H, 1st Floor, Dining Room

P

P

P

P

P

Perry Point VA Medical Center

NORTH

P

P

P

P

P

Cooperative Studies Program 4

Public Health 5

Executive Office 5H

Escort Service/Prosthetics 6H

Dependent Credentialing Office 11H

Environmental Management Service/ 13H Office of Information & Technology/ Personnel Security

Community Living Centers/Kinesiotherapy (KT) 14H

Care in the Community/Center for 15H Development & Civic Engagement/ Public Relations

ATM/ Food Court & Retail Store/ 17H Nutrition & Food Service

EEO Office/Hospice Unit 19H

Employee Education Conference Rooms 20H

Substance Abuse Residential 22H Rehabilitation Treatment

Community Living Centers/Dental/ 23H Occupational Therapy (OT)/Optometry/ Physical Therapy (PT)/Podiatry

Fire Department 26

Police Service 59

Post Office 64

Mental Health Outpatient 80H

Chesapeake Health Education Program 82H (CHEP)/Homeless Veterans Program

Credit Union 100

Contracting/Facilities & Engineering Service/ 101 Safety & Occupational Health Service

Bowling Alley/Chapel/Chaplain Service/ 314 Gym/Recreation/Theater

Medical Media/Supply Chain Management/ 360 Warehouse

Admissions/Agent Cashier/CAT Scan/Lab/ 361 MRI/Outpatient Clinics/Patient Advocate/ Patient Funds/Patient Travel/Pharmacy/ Radiology/Release of Information/ Residential Wellness Center

Domiciliary Residential Treatment/ 364 Psychosocial Residential Rehabilitation Treatment Program/Vocational Rehabilitation

Psychosocial Rehabilitation & Recovery Center 366

Mansion 501

Grist Mill/Veterans Museum 504

Parking P An alphabetical listing of departments and services is available on pages 6 and 7.

Building Directory Service/Section/Department Building Service/Section/Department Building Service/Section/Department Building

Tunnel to 361 Ground Floor

Physical Therapy/Occupational Therapy t

Floor Plans for Buildings 361 & 23H

Department and Service Directory t Lab Check-In tRadiology Check-In CAT Scan

Tunnel to 23H First Floor

Tunnel to 361 First Floor t Optometry/Podiatry Check-In tDental Clinic Check-In

23H Building Entrance t t t t t t t t tAdmissions/ New Patients/ Patient Travel

Patient Funds

Outpatient Check-In

Agent Cashier

Social Work /Outpatient

Release of Information

MRI

Pharmacy

Patient Advocate

Main Entrance

Tunnel to 23H Ground Floor

361 Ground Floor 361 First Floor

23H Ground Floor

23H First Floor

Legend:

Information

Elevators

Stairs

Waiting Area

Restrooms

Telephone

Admissions/New Patients ....................... 361 Ground

Agent Cashier ........................................... 361 Ground

ATM .......................................................... 17H First

Audiology & Speech Pathology .............. 361 Ground (Outpatient Check-In)

Bowling Alley ........................................... 314 Basement

Canteen Food Court ................................ 17H First

Canteen Retail Store ................................ 17H First

Cardiology Clinic .................................... 361 Ground (Outpatient Clinic Check-In)

CAT Scan (Radiology Check-In) ........... 361 First

Center for Development & ..................... 15H Second Civic Engagement (formerly Voluntary Service)

Chapel ....................................................... 314 First

Chaplain Service ...................................... 314 First

Chesapeake Health Education Program 82H First

(CHEP)

Department & Service Building Floor Department & Service Building Floor

Community Living Centers ..................... 14H First/Second (Nursing Home)

Community Living Centers ..................... 23H Second/Third (Nursing Home)

Credit Union ............................................. 100 First

Dental Clinic ............................................. 23H First

Dependent Credentialing Office ............. 11H First

Domiciliary Residential Treatment ....... 364A First

EEO Office ................................................. 19H Second

Eligibility & Enrollment/New Patients .. 361 Ground

Employee Education ................................ 20H First Conference Rooms

Environmental Management Service ..... 13H First

Escort Service .......................................... 6H First

Executive Office ....................................... 5H First

Facilities & Engineering Service ............ 101 First

Fire Department ....................................... 26 First

Gym............................................................ 314 First

HELP Veterans Village ............................. Village Village

Homeless Veterans Program ................... 82H First

Hospice Unit.............................................. 19H First

Kinesiotherapy (KT)................................ 14H Basement

Lab .............................................................. 361 First

Medical Media.......................................... 360 First

Mental Health Outpatient ....................... 80H First

MRI ........................................................... 361 Ground

Neurology Clinic/EEG ............................. 361 Ground (Outpatient Check-In)

Nutrition & Food Service ....................... 17H First

Occupational Therapy (OT) .................... 23H Ground

Office of Information & Technology ...... 13H Second

Optometry Clinic .................................... 23H First

Outpatient Clinic Check-In .................... 361 Ground

Pathology & Laboratory .......................... 361 First

Patient Advocate ...................................... 361 Ground

Patient Funds ........................................... 361 Ground

Patient Travel ........................................... 361 Ground

Personnel Security ................................... 13H First

Pharmacy .................................................. 361 Ground

Physical Therapy (PT) ............................ 23H Ground

Podiatry Clinic ........................................ 23H First

Police Service ........................................... 59 First

Post Office ................................................ 64 First

Primary Care (Outpatient Check-In) .... 361 Ground

Prosthetics ................................................ 6H First

Psychosocial Rehabilitation & ................ 366 First Recovery Center

Psychosocial Residential ......................... 364B First Rehabilitation Treatment Program

Public Relations .......................................... 15H Second

Radiology .................................................. 361 First

Recreation ................................................. 314 First

Release of Information ............................ 361 Ground

Residential Wellness Center ................... 361 Ground

Safety & Occupational Health Service 101 First

Social Work – Outpatient ...................... 361 Ground

Substance Abuse Residential ................... 22H First Rehabilitation Treatment

Supply Chain Management..................... 360 First

Theater ....................................................... 314 First

Vocational Rehabilitation ........................ 364 First

Warehouse ............................................... 360 First

Women’s Health Clinic ............................ 361 Ground (Outpatient Check-In)

Department & Service Building Floor Department & Service Building Floor

Department and Service Directory Continued

Department & Service Building Floor

Appointment Center ..................... 855-679-0250

Beneficiary Travel ........................ 410-642-2411, ext. 26036

Billing Information ........................ 866-393-0006

Burial Benefits .............................. 410-644-9696 (VA Burial Benefits)

Burial Benefits .............................. 410-923-6981 (State Burial Benefits)

Care in the Community ................. 410-642-2411, ext. 26924

Caregiver Support Program ........... 410-605-7000, ext. 54143

Eligibility & Enrollment .................. 877-222-8387

Elkton Vet Center .......................... 410-392-4485

Emergency Notification Call Center 844-724-7842

In-Network Urgent Care Providers 877-881-7618

Long-Term Care Information Line 410-642-1121

Military Sexual Trauma Coordinator 410-637-1231

MyHealtheVet ............................... 410-605-7045

Patient Advocate ........................... 410-642-2411, ext. 25097

Perry Point VA Medical Center ....... 410-642-2411

Pharmacy Call Center ................... 855-679-0250

Prescription Refill Line .................. 410-605-7395

Primary Care Appointment Linen ... 410-605-7777

Release of Information .................. 410-642-2411, ext. 26028

Returning Veterans ........................ 410-605-7259

Telephone Care Line ..................... 800-865-2441

Toll-Free Number for Perry Point .... 800-949-1003

VA Benefits ................................... 800-827-1000 (VA Benefits Line)

VA Benefits ................................... 410-644-9696 (Maryland VA)

VA Health Connect ......................... 855-679-0250

Veterans Crisis Line ...................... 988 (Press 1)

Volunteers & Donations ................ 410-642-1038

Women Veterans Services ............. 410-605-7275

From Points North and South: Take I-95 to exit 93 for Route 222 east toward Perryville. At the end of the ramp, turn left onto Route 222 and proceed for about 0.3 miles.

Turn left onto Pulaski Highway and continue for 75 feet.

Turn right onto Coudon Boulevard and continue for 0.2 miles. Turn left on Ikea Way and take the first right turn onto Marion Tapp Parkway. Follow the road until you come to the entrance of the medical center.

From the Eastern Shore: Take Route 50 west toward Baltimore. Turn right onto MD-213 and continue for approximately four miles. Merge onto US-301 north and continue for approximately 26 miles. Keep left and continue on MD-313 north for approximately 2.5 miles through the Town of Galena. After passing through Galena, MD-313 will change to MD-213. Continue on MD-213 for approximately 20 miles and turn left onto US- 40 west. Continue on US-40 for approximately 13 miles and turn left onto Coudon Boulevard. Continue for nearly a mile and turn left onto Ikea Way. Take the first right turn onto Marion Tapp Parkway and follow the road until you come to the entrance of the medical center.

Driving on the Perry Point Campus Please obey the posted traffic signs and speed limits when driving throughout the Perry Point campus.

Driving Directions

Important Phone Numbers

PERRYVILLEHARFORD

COUNTY

AIRPORT

BEL AIR SOUTH

PLEASANT HILLS

PPERRY HALL

To Baltim ore

NORTH

Perry Point VA Medical Center, Perry Point, MD 21902 s