PP Questionnaire.docx

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Home Oxygen - VA Palo Alto
Solicitation number
36C26126Q0447
Issued by

About this file

This is a Past Performance Information Questionnaire template that the Department of Veterans Affairs uses to evaluate contractor performance for potential contract awards. Offerors responding to the Home Oxygen – VA Palo Alto solicitation (36C26126Q0447) must submit completed questionnaires from past performance evaluators to david.alvarez4@va.gov no later than May 7, 2026. Each questionnaire must be completed by a reference evaluator who can assess the contractor's prior performance providing home oxygen services, with evaluators rating contractor performance across 19 criteria using a five-point scale (Outstanding, Above Average, Satisfactory, Marginal, or Unacceptable).

The questionnaire evaluates critical performance areas including contract compliance, timeliness, labor and safety standards adherence, management effectiveness, staff integrity, personnel practices, quality control, training requirements, flexibility, reliability, technical responsiveness, invoicing accuracy, and customer satisfaction. Evaluators must address specific questions regarding cure notices, termination actions, willingness to award future contracts, and overall customer satisfaction, with mandatory explanations required if any rating is Marginal or Unacceptable or if answers to yes/no questions are negative. Completed questionnaires must be returned directly by evaluators via email and scanned copies must accompany the offeror's proposal submission.

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Other files

File Type Posted
36C26126Q0447 0003 CANX.pdf PDF
36C26126Q0447 0002.pdf PDF
36C26126Q0447 Questions and Responses.pdf PDF
36C26126Q0447 0001.pdf PDF
Quality Assurance Surveillance Plan - Palo Alto.pdf PDF
36C26126Q0447.pdf PDF

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Past Performance Information

OFFEROR INSTRUCTIONS: A separate record must be completed for each Past Performance Information and Survey; Offeror must directly send to the evaluator, requesting they complete and return as indicated on the attached Past Performance Survey, no later than, May 7, 2026 to david.alvarez4@va.gov . Further, Offeror must include a copy of each requested Past Performance Information page with proposal submission.

Name of Offeror being evaluated:

Address of Offeror:

Contract Details (i.e. Contract #/ Delivery or Task Order #, Title, Location, etc)

Evaluator’s Full Name:

Evaluator’s Position held or function in relation to project:

Evaluator’s Company/Organization Name, Address and Phone number:

Evaluator’s email address:

Please complete and return to: david.alvarez4@va.gov No Later Than: May 7, 2026

Past Performance Survey

Reference Instructions: The Department of Veterans Affairs is considering the Offeror listed above for award of a VA contract. Your comments would be appreciated regarding this firm’s past performance. Your comments are considered Source Selection Sensitive; therefore, you are advised that the Revolutionary FAR Overhaul (RFO) 15.301-1 prohibits the release of the names of the individuals providing reference information about the Offeror’s past performance. Survey should be completed by the evaluator and returned to david.alvarez4@va.gov, no later than the above date.

Please evaluate the Past Performance using only the following ratings without variation. If the rating is Marginal or Unacceptable, provide additional information in the appropriate block or in the remarks section of this form.

O = Outstanding = Performance greatly exceeded contract requirements

A = Above Average = Performance exceeded contract requirements

S = Satisfactory = Performance met contract requirements

M = Marginal = Performance met the minimum contract requirements but some material aspects of the contractor’s performance were less than satisfactory.

U = Unacceptable = Performance was poor and/or did not satisfy contract requirements

NOTE: Do not use a color marking pen to circle the response. Best to use a ball point pen (Black or Blue) to circle your response.

Describe exactly what type of Home Oxygen service(s) were provided to your company/organization?

Length of the Service (Provide dates):

Rate the following questions if the company provided temporary medical staffing or similar services. Provide information/comments in the Remarks Section below.
Circle One

Q1. To what extent did the contractor comply with contract requirements?

O A S M U

Q2. How timely was the contractor’s performance?

O A S M U

Q3. How well did the contractor comply with the labor and safety standards?

O A S M U

Q4. Rate the effectiveness of the contractor’s management of the contract?

O A S M U

Q5. Rate the contractor’s handling of staff integrity issues.

O A S M U

Q6. Rate the contractor’s personnel management practices.

O A S M U

Q7. Quality Control: Rate the overall quality of contractor’s work.

O A S M U

Q8. How well did the contractor comply with the training requirements with respect to its employees?

O A S M U

Q9. What extent was contractor flexible in responding to changing needs?

O A S M U

Q10. To what extent was the contractor reliable?

O A S M U

Q11. To what extent was the Contractor responsive to technical directions?

O A S M U

Q12. Have any cure notices, show cause letters, suspension of payment, or termination been issued? If yes, explain on the following page.

Yes No

Q13. Would you award another contract to this contractor? If no, explain on the following page.

Yes No

Q14. Was the customer satisfied with the service provided? If no, explain on the following page.

Yes No

Q15. To what extent did contractor notify you of problems of potential issues?

O A S M U

Q16. Did the Contractor submit accurate invoices during the performance period?
Yes No
Q17. Was the contractor professional and courteous in its interaction with you?
Yes No
Q18. Did the contractor respond promptly to requests?
Yes No
Q19. Did the contractor meet all expectations under the contract?
Yes No

Past Performance Survey – Remarks Section

Evaluator’s Additional Remarks regarding services:

Signature of Evaluator: Date of Evaluation:

Print Name of Evaluator:

Please email scanned copy directly to david.alvarez4@va.gov Do NOT return survey to the company you are evaluating

File details come from the government source that posted it. Updated .