PMRT SOW 11 May 2026.pdf

Program Management Resource Tools (PMRT) CCaR Enterprise Maintenance License

Attachment 3 Dated 11 May 2026

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Project Management Resource Tools (PMRT)

Statement of Work (SOW)

For Comprehensive Cost and Requirement

(CCaR) DoW Enterprise Maintenance

Software License

AFLCMC/GBBX

Wright Patterson Air Force Base, Ohio

11 May 2026

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1.0 BACKGROUND

The Comprehensive Cost and Requirement (CCaR) system is a critical enterprise-level program and financial management tool, operating as a primary application within the Project Management

Resource Tools (PMRT) system. It provides a cradle-to-grave solution that delivers real-time, decision-ready program information to government leaders.

With CCaR, program and financial managers can define program requirements, formulate budgets, forecast execution, and track the execution of funds within a single, integrated platform.

Historically, the CCaR maintenance license was exclusively for Air Force organizations within the

Acquisition Domain on an enterprise basis. The US government continues to modernize acquisition processes and utilize inter-service collaboration across the Department of War.

2.0 OBJECTIVE

The objective of this Statement of Work is to acquire a CCaR Enterprise maintenance software license that expands beyond the historical user base. The Government seeks to transition from a limited, Air Force only procurement model to a consolidated, enterprise-wide software license.

The new license shall broaden access for additional organizations and provide a contractual vehicle to consolidate CCaR maintenance licenses across other branches of service, thereby increasing efficiency and overall value for the Government.

3.0 CCaR ENTERPRISE SOFTWARE LICENSE, MAINTENANCE AND HELP DESK

SUPPORT

3.1 ENTERPRISE SOFTWARE MAINTENANCE LICENSE

Provision of an enterprise-level usage and maintenance license for the Department of War (DoW) acquisition community (including Air Force, Army, and Navy) to utilize the CCaR software. The

Acquisition Domain consists of all organizations that currently use CCaR under previously purchased CCaR Named License Agreements, all organizations required to use CCaR in accordance with DAFI63-101/20-101, Army Reg 70-1, ASA(ALT) SAAL-ZR CFO Operating

Policy Number 13.3 (dtd 1 Jul 24) and any additional organizations whose primary responsibility is to execute RDT&E, Procurement investment dollars and program data. The enterprise maintenance license shall place no limits on the number of Acquisition Domain CCaR users. The license must allow for an unlimited number of users across all DoW components, currently expected to be approximately 24,950 users. Maintenance shall include installing all CCaR software upgrades and patches that are made generally available by the Contractor to its customers.

3.2 ENTERPRISE MAINTENANCE SOFTWARE HELP DESK SUPPORT

3.2.1 TIER 1 HELP DESK SUPPORT

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The Contractor shall provide remote technical support Monday through Friday, 6:00 AM to 9:00

PM Eastern Standard Time (excluding federal holidays). Technical support specialists shall be well-trained on CCaR and have both functional and operational understanding of the software to be able to effectively answer customer questions. Technical support specialists shall effectively troubleshoot common problems, assess and escalate serious or unusual problems, and research and document solutions and new troubleshooting procedures. Support includes resolving log-in issues, verifying proper setup, addressing navigation issues, and resolving general maintenance/security issues. Help desk team members shall ensure proper deployment of all software upgrades and patches to the Government on an ongoing basis.

3.2.2 TIER 2 HELP DESK

The Contractor shall provide remote assistance, as necessary, for critical database administration and security maintenance issues. Such support shall be provided via database administrators and functional CCaR support personnel. The Contractor shall ensure proper integration and configuration of software, conduct diagnostic testing, ensure proper security and maintenance of the Government database and monitor real-time Cloud Migration usage to identify and respond to real-time performance problems ensuring continuous operations. Database administrators shall also perform the following functions: monitor system interfaces, troubleshoot system interface issues, work with the Cloud hosting provider to resolve interface connectivity issues, provide standard maintenance of the CCaR databases, perform required hardware/software tasks to ensure continuous, accurate and timely operations of CCaR databases, monitor and tune the CCaR databases to increase performance, and troubleshoot and optimize performance and scalability as suggested by Oracle standards and best practices.

3.2.3 HELP DESK SUPPORT METRICS

The Contractor shall provide CCaR Tier 1 and Tier 2 help desk support in a timely and effective manner. The Contractor shall respond to all customer help-desk contacts (inclusive of both telephone calls and emails) immediately, maintaining a maximum allowable wait or response time of five (5) minutes. To ensure independent validation of ticket closures, the Contractor shall provide the Government with continuous, live access to all help desk submissions. In addition to live access, the Contractor shall formally submit these tracking and resolution details to the

Government as a deliverable in the Monthly Status Report (CDRL A001). The Contractor shall resolve all trouble tickets within forty-eight (48) hours of receipt for issues that do not require a software maintenance patch. For tickets requiring an emergency bug fix or out-of-cycle maintenance patch, the Contractor shall deliver the required software upgrade within one (1) week (five Government business days). For all other software tickets, the Contractor shall deliver the associated software upgrade during the next scheduled maintenance patch cycle.

4.0 COMPLIANCE

4.1 SECTION 508 OF THE REHABILITATION ACT MANDATE

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The Contractor shall meet the requirements of the U.S. Access Board’s regulations at 36 CFR Part

1194, which implements Section 508 of the Rehabilitation Act of 1974, as amended.

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Deliverables

CDRL Deliverable Time DID# Delivery Schedule

A001 Status Report (Monthly

Status Report)

DI-MGMT-80368A Due: 15 th day after the end of each reporting month.