PIEE Registration FAQ.docx

Procurement Integrated Enterprise Environment Frequently Asked Questions (April 2020)

A vendor portal for solicitations was introduced as an enterprise-level service for the Department of Defense (DoD) within the Procurement Integrated Enterprise Environment (PIEE) platform. This capability allows DoD to have a more automated and secure process for capturing solicitations and their attachments and responses from industry.

This resource provides Frequently Asked Questions to aid vendors with the PIEE Solicitation Portal. If you can’t find the answer you’re looking for in this document, send your question(s) to <email address> Contents

Getting Started

1. Who can register?

A. Any representative of the vendor authorized to submit an offer on behalf of the company may register for the Proposal Manager role.

2. How long does it take to gain access to the PIEE Solicitation Portal?

A. The self-registration process may take several minutes to complete. After your Contract Account Administrator activates your account, you will immediately be able access the application.

3. How do I change my account information?

A. You can edit most account information, with the exception of your USER ID. Click My Account in the upper left corner of the window. Select the account information you want to view/edit.

4. I forgot my login credentials, what do I do?

A. Click ‘Reset My Password’ hyperlink on the login page to reset your password, and you will be emailed a temporary password.

Search

1. Do I need to be logged into search for opportunities?

A. Click ‘Solicitation Portal’ Icon > Click ‘Search’ (located top left of new popup screen) > Enter ‘Solicitation Search Criteria’ > Click ‘Search’

2. How can I find opportunities?

A. Click ‘Solicitation Portal’ Icon > Click ‘Search’ (located top left of new popup screen) > Enter ‘Solicitation Search Criteria’ > Click ‘Search’

3. How can I receive notifications when an amendment to a solicitation is posted?

A. Within a solictation, click the checkbox next to ‘Please notify me of amendments to this solicitation’ on the top left corner of the screen. You will receive email and system notification when an amendment is posted.

4. Is it possible to download all attachments?

A. Yes, once you are viewing the solicitation, Click ‘Download All Attachments’. This will prompt you with a pop up window to save all files to a location of your choosing as a compressed zip file. The files will be located in the zip file once extracted. Please note that the files being downloaded are located at the bottom of the solicitation screen. If no files are available, you will not see the ‘Save As’ pop up after selecting ‘Download All Attachments.’

Submitting an Offer

1. Do I have to be logged in to submit an offer?

A. Yes, vendors must be logged into PIEE to submit an offer.

2. Why am I not able to submit an offer?

A. You may not be able to submit an offer for the following reasons:

· You are not logged in.

· You are viewing a draft solicitation.

· You only have the Proposal View Only role.

· Your Proposal Manager role is not active.

· You may not have completed all the required fields to submit.

3. What is the purpose of the Offer-Identifier field?

A. The Offer-Identifier field allows a vendor to add a unique identifier to each submitted offer to make it easier for the vendor to track and help the government distinguish between multiple offers. If a vendor chooses to leave the field blank, an auto-generated number will be assigned.

4. What is the size limit on uploaded attachments?

A. Each uploaded attachment can be up to 1.9 gigabytes (GB) in size.

5. Is there a system limit on the number of attachments that can be uploaded?

A. No, there is no system limit on the number of attachments that can be uploaded.

6. Is it possible to upload multiple attachments at once?

A. Yes, multiple attachments may be uploaded at one time. After you click ‘Choose File,’ highlight all the files you want to upload and click ‘Open.’ If the total size of all the attachments exceeds 1.9GB (see 2.A above), upload the multiple attachments in batches that keeps each batch under the 1.9GB limit.

7. What file extensions are supported?

A. The application supports the following file extensions:

If the file is not supported you will receive an error at the top of the screen:

‘Invalid Attachment File Name. Attachment File Name “filename.Extension” has an invalid file extension.’

8. Will I get an email or system notification after I successfully sign and submit an offer?

A. A system notification will appear at the top of the screen upon submission. You are encouraged to print that page and maintain it for your records. In addition, an offer submission confirmation document will be attached to the offer.

9. Can I withdraw a submitted offer?

A. A submitted offer may be withdrawn any time before the closing date and time.

Technical / Troubleshooting

1. Are there hardware/OS requirements?

A. There are no hardware or operating system requirements. PIEE can be used on both Windows and Mac operating systems.

2. What web browsers do I need?

A. For the best experience, please use Internet Explorer or Google Chrome.

It has determined that it is critical to reconfigure the PIEE to allow for the use of alternate internet browsers, to include Google Chrome, Mozilla Firefox, Opera, Microsoft Edge, and Safari (potentially including Apple iOS). Planning is underway to investigate the use of alternative web browsers in the PIEE environment that will continue to utilize the current capabilities of permitting digital signatures, as IE does. Digital signature capability does not (yet) currently function with the alternative proposed browsers. We are in discussions with the developers on courses of action that will incorporate additional browser options while maintaining our current digital signature capability for any browser option selected.

3. Why didn’t I receive a notice, confirmation, or other notification that I should have received?

A. Please verify that messages originating from PIEE <email address> are not in your spam folder.

4. Why is the system unavailable?

A. Periodically, PIEE will be unavailable due to system maintance. A notice will be posted on the system messages page that will detail the downtime window.

https://wawf.eb.mil/piee-landing/system-messages

5. Who do I contact/call for help?

A. Please contact your Contractor Account Administrator for any account related issues.

If you are experiencing technical problems with Procurement Integrated Enterprise Environment, please contact the DISA DECC Ogden Electronic Business Service Desk at link below:

https://wawf.eb.mil/xhtml/unauth/web/homepage/vendorCustomerSupport.xhtml

If you have specific questions about a specific solicitation, please contact the Point(s) of Contact listed on the solicitiaton.