PFMD_Sources_Sought_Analytics_and_BI_1.pdf

Sources Sought Notice Analytics and Business Intelligence Platform

Goals and Objectives This sources sought notice is seeking information that will assist the National Park Service (NPS), Park Facility Management Division (PFMD) in conducting market research on available analytics and business intelligence platforms to support the FMSS system. The goal is to identify solutions that can enhance PFMD's ability to gather, analyze, and visualize data from various sources, enabling improved decision-making and operational efficiency.

The key objectives for the analytics and business intelligence platform include:

• Enterprise Reporting: Develop and deploy standardized, enterprise-wide reports that ensure consistent visibility into key performance metrics, operational effectiveness, and facility performance across the service. These reports will be accessible to stakeholders at all levels, facilitating strategic oversight and operational transparency.

• Dashboard Creation: Design and implement interactive dashboards that provide stakeholders with visual insights into facility performance, resource utilization, asset management, and compliance metrics. Dashboards will allow users to quickly assess key indicators and make proactive adjustments to enhance operations.

• Advanced Analytics: Enable advanced analytics capabilities, including data mining, forecasting, and trend analysis, to support both operational optimization and long-term strategic planning. These capabilities will help PFMD forecast needs, assess future trends, and provide insights into facility conditions, asset lifecycle management, and resource deployment.

• Self-Service Analytics: Provide business users with the ability to generate ad-hoc reports and perform analyses on-demand, reducing dependency on IT resources and enhancing operational flexibility.

• Data Integration and Interoperability: Support seamless integration across multiple systems, including core FMSS (IBM Maximo), Financial Business Management System (FBMS), project management tools, integrated web applications, and cost estimating systems. The platform should aggregate data from these diverse sources to provide a unified view of asset performance, costs, and project status.

Background The Park Facility Management Division (PFMD) is a team of dedicated professionals who provide national-level facility management and expertise for the National Park Service (NPS). PFMD designs and develops products and services to meet the needs of its primary customers, including parks, visitors, and the NPS workforce. To ensure that park facilities are well-managed, PFMD partners with a variety of organizations—both internal and external to the NPS—such as regional offices, other federal agencies, and nonprofit partners, to deliver effective services and ensure operational efficiency.

PFMD provides policy, guidance, program management, funding, and technical assistance across key areas, including facilities management, transportation management, sustainability, accessibility, and employee housing. The division is responsible for executing facility management programs and related operational activities, providing valuable guidance, resources, information, and decision-support to the parks. PFMD’s role is to advocate for responsible stewardship of NPS assets while ensuring compliance with federal laws, regulations, and requirements.

At the heart of PFMD’s operations is the Facility Management Software System (FMSS), which is the NPS instance of a customized version of the commercial-off-the-shelf (COTS) IBM Maximo® enterprise asset management software. FMSS integrates multiple tools and systems, including web applications, databases, reporting tools, Excel spreadsheets, Sage Timberline Cost Estimating Software, and other systems such as the Financial Management Business System (FMBS) and Project Management Information System (PMIS). This integrated suite enables PFMD to efficiently track and manage park assets, locations, work orders, and service data across the entire NPS network.

As PFMD continues to enhance its ability to manage assets and facilities on a national scale, it recognizes the need to leverage advanced analytics and business intelligence tools to support decision-making and improve operational efficiency. A robust analytics and BI platform will allow PFMD to harness the vast amounts of data from FMSS, financial systems, cost estimating tools, and project management systems to derive actionable insights. These insights help PFMD optimize asset utilization, improve cost management, streamline maintenance processes, and enhance sustainability efforts.

This sources sought notice seeks to identify potential analytics and business intelligence platforms that can seamlessly integrate with PFMD’s existing systems and provide the necessary tools to improve data visualization, reporting, and decision support. By identifying the right platform, PFMD aims to enhance its capacity to analyze asset performance, track maintenance needs, manage costs, and forecast future requirements, all of which are critical to maintaining the NPS’s diverse and valuable portfolio of assets.

Requirements Vendors are requested to provide detailed information on how their solutions address and align with the following desired capabilities and functionality. We are particularly interested in how the proposed solution supports the capabilities listed below and how it can integrate with our existing systems and workflows.

Data Visualization Explain how your solution supports the creation of highly interactive dashboards and data exploration through the manipulation of visual elements. How does the platform enable users to effectively visualize large datasets and uncover insights in an intuitive and dynamic manner?

Data Governance Describe the governance features of your solution, specifically how it manages data security, sharing, and tracking. Examples of data governance in your platform should include row-level security, audit trails, version control, and data lineage tracking. How does the platform ensure proper management of data access and integrity?

Reporting Provide details on how your platform supports the generation of pixel-perfect, paginated reports. How can reports be scheduled and distributed to a wide range of users? What features ensure the reports are accurate, consistent, and suitable for various stakeholder needs across the organization?

Analytics Catalog Explain how your solution organizes and displays analytic content. How does the catalog allow users to quickly find relevant analytics through keywords, tags, or categories? Does the platform make recommendations to users to help them discover insights?

Data Preparation Discuss how your platform supports user-driven data preparation. Specifically, explain how it allows for drag-and-drop functionality to combine data from multiple sources and how it facilitates the creation of analytic models for business users without requiring deep technical expertise.

Automated Insights Describe how your solution utilizes machine learning (ML) techniques to generate insights automatically. How does your platform identify and surface key insights for end-users, such as the most important attributes in a dataset, and how are these insights presented in a user-friendly manner?

Metrics Layer Explain how your platform supports a virtualized metrics layer. How does it allow users to create, define, and govern business metrics, and how are these metrics integrated and served across downstream analytics, data science, and business applications?

Data Storytelling Describe how your solution combines data visualization with narrative techniques to deliver insights in a compelling and interactive format. How does the platform enable users to create engaging, easily understood presentations of data for decision-makers?

Natural Language Query (NLQ) Provide details on how your platform supports Natural Language Query (NLQ). How can users ask questions in natural language, either typed or spoken, and how does the solution interpret these queries to provide meaningful responses?

Collaboration Explain how your platform fosters collaboration within analytics workstreams. What features are available to enable multiple users to collaborate on creating, sharing, and refining analytics projects simultaneously? How does the platform support teamwork across different departments or functional areas?

Composability Discuss how your platform supports composability and the creation of flexible, modular user interfaces. Specifically, how does your solution enable the embedding of analytics, decision frameworks, and user interfaces via low- and no-code application-building tools such as APIs or SDKs? How can users create consumer-friendly, decision-centric interfaces integrated with generative AI?

Vendors should provide specific examples and case studies wherever possible to demonstrate how their solutions address these requirements. Responses should also include details on how these features integrate with existing data systems, such as EFMSS, and how they support the specific needs of a large-scale asset and facilities management operation.

Instructions to Vendors As part of your response to the sources sought, complete the attached spreadsheet to provide detailed information on how your solution aligns with the capabilities and functionality described above. This will allow us to efficiently compare and evaluate the different solutions based on their ability to meet our requirements.

Please follow these instructions when completing the spreadsheet:

Review the Capability and Criteria:

The spreadsheet is organized to align with the capabilities described herein. For each row, provide detailed information on how your solution addresses that specific aspect.

Provide Clear and Concise Responses:

In the “Vendor Response” column, provide a detailed explanation of how your solution meets the described capability, functionality or requirement. Be specific and, where applicable, provide examples to demonstrate your solution's capabilities. If a particular functionality is not available in your solution, please indicate "Not Supported" or provide an explanation.

Use the Additional Information Column:

If necessary, use the “Additional Information” column to provide further context, links to supporting documentation, or references to additional materials such as product brochures, technical specifications, or relevant case studies. This column is intended to help clarify any points that may require further elaboration.

Highlight Key Differentiators:

Where applicable, highlight any unique features or differentiators of your solution that provide additional value or functionality beyond the standard requirements. This will help us understand the additional benefits of your solution.

Address All Categories:

It is important that you respond to all sections within the spreadsheet. Even if a category does not apply to your solution, please provide an explanation in the "Vendor Response" column (e.g., "Not applicable" or "Not supported").

This RFI will be posted to SAM.gov

Please be advised that your participation in this survey is not required to ensure participation in future solicitations and contract awards. Participation in this survey is voluntary and the Government will not reimburse participants for any expenses associated with their participation in this survey. This is no commitment by the Government to issue a solicitation as a result of the sources sought. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Respondents will not be notified of the result of the review.

Submission Instructions Vendors are required to submit their completed responses, including the completed spreadsheet and any supporting documentation, by the submission deadline. Please send all responses to the following email address: laura_carlstrom@nps.gov or Tomica_cooper@nps.gov

Submission Deadline: January 10, 2025 (all responses must be received by this date)

Vendor Contact Information Please include the following contact information for the primary point of contact from your organization in your submission:

• Name of Primary Contact:

• Title:

• Organization Name:

• Phone Number:

• Email Address:

• Website:

• Address:

• Cage Code:

• Which North American Industry Classification System (NAICS) Code do you believe is most appropriate for this requirement? The anticipated NAICS code is 513210.

Based on the above NAICS Code, state whether you company is:

• Small Business (Yes/No)

• Woman Owned Small Business (Yes/No)

• Small Disadvantaged Business (Yes/No)

• 8(a) Certified (Yes/No)

• HUBZone Certified (Yes/No)

• Veteran Owned Small Business (Yes/No)

• Service-Disable Small Business (Yes/No)

• Indian Economic Enterprises (IEE) (Yes/No)

• Indian Small Business Economic Enterprises (Yes/No)

• Large Business (Yes/No)

• SAM Registration (Yes/No)

Next Steps: PFMD hopes to schedule vendor demonstrations in the January 20 – 31, 2025 timeframe. The information vendors provide will be used to facilitate follow-up communication and scheduling of the product demonstrations or additional discussions as needed.

mailto:laura_carlstrom@nps.gov