PERFORMANCE WORK STATEMENT VBM.pdf

PERFORMANCE WORK STATEMENT (PWS)

Vindicator Badge Manager (VBM) Upgrade Building 2403, Andersen Air Force Base, Guam

8/5/2025

Table of Contents

1. GENERAL

1.1 Description of Services/Introduction:

1.2 Background:

1.3 Objectives

1.4 Scope:

1.5 Period of Performance

1.6 General Information:

1.6.1 Quality Control: (If applicable)

1.6.2 Quality Assurance:

1.6.3 Recognized Holidays

1.6.4 Hours of Operation:

1.6.5 Place of Performance:

1.6.6 Type of Contract

1.6.7 Security Requirements

1.6.8 Special Qualifications

1.6.9 Post Award Conference/Periodic Progress Meetings

1.6.10 Contracting Officer Representative (COR)

1.6.11 Key Personnel

1.6.12 Identification of Contractor Employees

1.6.13 Contractor Travel: (If applicable)

1.6.14 Other Direct Costs: (If applicable)

1.6.15 Data Rights: (If applicable)

1.6.16 Organizational Conflict of Interest:

1.6.17 PHASE IN /PHASE OUT PERIOD: (If applicable)

2. DEFINITIONS AND ACRONYMS

2.1 DEFINITIONS

2.2 ACRONYMS

3. GOVERNMENT FURNISHED ITEMS AND SERVICES

3.1. Services

3.2 Facilities

3.3 Utilities

3.4 Equipment

3.5 Materials

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

4.1 General: (If applicable)

4.2 Secret Facility Clearance: (If applicable)

4.3 Materials: (If applicable)

4.4 Equipment: (If applicable)

Part 1

GENERAL INFORMATION

1. GENERAL:

This is a non-personnel services contract to provide a Vindicator® Badge Manager (VBM) system upgrade. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the installation and upgrade of the current VBM system located in building 2403 Pass and ID office as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall meet the standards in this contract.

Hardware Description: Please refer to the items at the end of this document for details.

1.2 Background:

The 36 Security Forces Squadron generates Restricted Area Badges (RAB) for all secure areas on Andersen AFB utilizing the Vindicator® Badge Management system (VBM). The current Windows 7 experiences frequent hardware and software issues. To remedy the problems the system needs to be upgraded from Windows 7 to Windows 10.

1.3 Objectives:

1. To create a robust VBM sustainment program by upgrading the system, establishing turnkey reserve equipment. Modernize the user interface to the platform, allowing efficient access and navigation.

a. Enhance security protocols, ensuring the base security is meeting Air Force standards.

b. Expandability, ensure the system can continue to perform at optimum levels as badge generation increases over the foreseeable future. The modernized system should be able to accommodate new badges, users, and locations without being overloaded by data.

2. Sustainability Strategy:

a. Regular Software Updates: Schedule regular updates and patches to address emerging security vulnerabilities and incorporate new technologies.

b. Dedicated Support Team: Establish a team of technical experts available for troubleshooting, ensuring issues are resolved quickly to minimize downtime.

c. Training and Knowledge Transfer: Provide ongoing training to all system users and administrators to ensure they are well-versed in new features and best practices.

d. Backup and Data Redundancy: Implement a backup solution for data redundancy and disaster recovery to ensure minimal disruption in case of technical failures.

e. System Performance Monitoring: Continuously monitor system performance to identify potential issues (e.g., latency, downtime) and resolve them proactively.

f. Cost Management and Budgeting: Develop a 3-year budget plan to allocate resources effectively, ensuring that both operational costs and any necessary upgrades are covered without compromising quality.

g. Customer Feedback Mechanism: Regularly gather feedback from users to make iterative improvements and stay aligned with their needs and expectations.

By focusing on these objectives, the Vindicator system will not only see a successful upgrade but will also be positioned for long-term sustainability and continued relevance over the next three years.

1.3 Scope:

The Contractor shall upgrade, install, and program a new Vindicator Badging Manager WIN 10.

The upgrade will also include installation of a Fargo DTC5500 LMX Card printer with Laminator, VBM Signature Pad, Videology Badging camera, and computer peripherals at B2403 Pass and ID facility. Services include the removal of the current VBM system, the installation and programing of the new AE VBM 3 Badge Manager SA Workstation with AE V3 ACS encryption. Data from the legacy system will be transferred on to the new system. The setting up of a redundant system with V5 ACS Firmware. Additionally, the contractor shall agree to a sustainment obligation for the upgraded equipment and existing Vindicator system to include annual preventive maintenance. The contractor shall ensure the upgraded AE VB 3 Badger Manager SA Workstation and ancillary equipment operate seamlessly with any legacy equipment in use. The contractor shall accomplish a post installation system check and resolve any system issues identified during system testing. Additionally, contractors must provide system training to designated users and program maintainers as designated by the SFS squadron. The VBM should be fully integrated and capable of operating independently without reliance on other network systems, offering secure, high-quality badge production and encoding. The Contractor shall ensure that the Vindicator Badge Manager (VBM) is used to create restricted area badges (RABs) for access control and must meet several specific criteria to ensure both high security and functionality in managing access to sensitive areas. The Contractor shall ensure the VBM shall have the following:

1. High Security and Anti-Counterfeit Features

• Holographic Overlays: To prevent counterfeiting, the badging machine should be capable of adding holographic or custom security overlays that are difficult to replicate.

• UV Printing: This feature allows for invisible text or logos that can only be seen under UV light, adding an extra layer of security.

• Microtext & Microprinting: Tiny text or intricate designs that are nearly impossible to duplicate with standard printers.

2. Customizable Badge Design

• Custom Templates: The ability to create and modify badge designs that fit the specific needs of restricted area access, such as custom security logos, barcodes, QR codes, employee photos, and personal identifiers (e.g., ID number, department).

• Multiple Information Fields: Ability to include detailed information like employee name, clearance level, access codes, and restricted area access, ensuring proper categorization of employees or personnel.

3. Dual-Sided Printing

• Two-Sided Printing Capability: Restricted area badges often require detailed information on both sides of the card, such as personal information on the front and clearance levels or access zones on the back.

• This feature allows the inclusion of critical access details (e.g., areas of clearance) without crowding the card.

4. Encoding Capabilities

• Magnetic Stripe Encoding: For easier access control, the VBM should be capable of encoding magnetic stripes that can store relevant data about the badge holder access rights.

• Smart Card or Proximity Encoding: Support for RFID (Radio Frequency Identification), smart card technology (contact or contactless), or proximity cards ensure that the badge can be used for physical access control in restricted areas.

• Biometric Integration: Integration with biometric systems, such as fingerprint or facial recognition, may be supported to enhance security.

5. Durability and Longevity

• Durable Materials: The VBM should be able to print on materials like PVC, composite cards, or laminated cards to create long-lasting, durable badges that can withstand harsh conditions in restricted areas (e.g., exposure to water, chemicals, or abrasion).

• Lamination Option: Laminated cards provide additional protection against wear and tear, ensuring the badge remains readable and intact over time.

6. Speed and Efficiency

• Fast Badge Production: Depending on the size of the organization or facility, the machine should offer high-speed printing capabilities to produce large volumes of restricted area badges efficiently, while maintaining high print quality.

• Batch Printing: The ability to print multiple badges at once is important for organizations that need to issue badges to many individuals quickly.

7. User-Friendly Interface

• Intuitive Software: The VBM should come with easy-to-use software that allows security personnel to create and manage restricted area badges, design templates, and encode data without requiring specialized technical knowledge.

• Remote Management Capabilities: In larger facilities, remote access to the badging system might be needed to update or manage access control settings for different security teams.

8. Compliance with Security Standards

• ISO Compliance: The VBM should comply with relevant standards such as ISO 9001 (for quality management) or ISO/IEC 7816 (for smart card standards) to ensure that the restricted area badges meet industry security requirements.

• Data Encryption: The VBM should support secure encoding and encryption to protect sensitive personal and access data stored on the badges.

9. Customization for Restricted Area Identification

• Clearance Levels and Access Zones: The VBM should allow the customization of clearance levels or specific access zones, ensuring that each badge accurately reflects the restricted areas the badge holder is authorized to access.

• Color Coding or Barcodes: The system can use different color schemes, barcodes, or QR codes to make it easy to visually identify employees.

• Access rights at a glance.

1.4 Period of Performance:

The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

1.5 General Information:

1.5.1 Quality Control: N/A

1.5.2 Quality Assurance:

The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3 Recognized Holidays:

Contractor is not required to perform services on holidays.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Hours of Operation:

The contractor is responsible for conducting business, between the hours of 7:30 a.m. to 4:30 p.m. Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor will not be reimbursed when the government facility is closed for the above reasons.

1.5.5 Place of Performance:

The work to be performed under this contract will be performed at building 2403 PASS and ID Facility and building 23020 BDOC.

1.5.6 Type of Contract:

The government will award the Firm Fixed Price Contract.

1.5.6.1 Physical Security:

The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.5.7 Special Qualifications:

The contractor is responsible for ensuring all employees possess and maintain current Vindicator Certifications during the execution of this contract.

1.5.8 Key Personnel:

The following personnel are considered key personnel by the government: Will be provided with POC informations upon award. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract. The contract manager or alternate shall be available between 7:30 a.m. to 4:30 p.m. Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.5.9 Identification of Contractor Employees:

All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service.

1.5.10 Contractor Travel:

The contractor will be authorized travel expenses to Andersen AFB consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the

COR.

1.5.11 Other Direct Costs:

All direct costs are reflected in proposals.

1.5.12 Data Rights:

The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.5.13 Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.5.14 PHASE IN /PHASE OUT PERIOD: N/A

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such an appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have a contract with the subcontractor.

2.1.12. WORKDAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CCE Contracting Center of Excellence CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RAB Restricted Area Badge TE Technical Exhibit UI User Interface VBM Vindicator Badge Manager

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services:

The Government will provide an escort to access facilities.

3.2 Facilities:

The Government will provide access to building 23020 BDOC server room and building 2403 Pass and ID facilities to provide the support outlined in the PWS.

3.3 Utilities:

The Government will provide all utilities in the facility. Utilities will be available for the contractor’s use in the performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Equipment:

N/A

3.5 Materials:

N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General:

The Contractor shall furnish all supplies, equipment and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Materials:

The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS. To include but not limited to:

Product Quantity ECO YMCKOK*: Full-color ribbon with two resin black panels and clear overlay panel, 500 images

PolyGuard LMX UV Resistant 1.0 mil Overlaminate, Clear, 1000 count 4 Cleaning Kit - Includes 4 Printhead Cleaning Swabs, 20 Cleaning Cards, 3 Alcohol Cleaning Cards 5 Videology Badging camera 1 Matrox Extio 3 High-Performance IP KVM Extenders Transmitter 2 Matrox Extio 3 High-Performance IP KVM Extenders Receiver 2 Matrox Extio 3 KVM Rack Mounting Kit 2 6ft (2m) VESA Certified Mini DisplayPort to DisplayPort 1.4 Cable - 8K 60Hz HBR3 HDR - Super UHD mDP to DP 1.4 Cord - Slim (34 AWG) Ultra HD 4K 120Hz -Monitor/Video Cable

(DP14MDPMM2MB)

3.5mm Audio Cable - 3.5mm Slim Audio Cable - Gold Plated Connectors - Male/Male -Aux Cable (MU15MMS), Black

Port Rack Console KVM Switch w/19" LCD PS2/USB Cables 1U TAA GSA KVM console with KVM switch - 8 ports - PS/2 - 19" -rack-mountable - 1280 x 1024 @ 60 Hz - VGA - black - 1U - TAA Complian

10 ft DisplayPort 1.2 Cable with Latches - 4K x 2K (4096 x 2160) @ 60Hz - DPCP & HDCP - Male to Male DP Video Monitor Cable (DISPLPORT10L),Black

V5 ACS Firmware Upgrade 1 AE VBM 3 Badge Manager SA Workstation (Win 10, SQL 2019) Office 2016 Pro, 32Gb RAM, RAID 1, 2U Rack Mnt

6ft Mini DisplayPort to HDMI Cable - 4K 30hz Monitor Adapter Cable - mDP PC or Macbook to HDMI Display

AE V3 ACS - AES Encryption, RJ45 1 VBM Signature Pad 1 Fargo DTC5500LMX Card Printer with Laminator 1

4.3 Equipment:

The Contractor shall provide all necessary tools and equipment to meet the requirements under this PWS.