Performance Work Statement PWS draft.pdf

US Department of Homeland Security (DHS) Federal Law Enforcement Training Centers (FLETC)

1131 Chapel Crossing Rd Glynco, GA 31524

Elevator Inspection and Maintenance Services

Performance Work Statement (PWS)

1.0 Scope of Work

The Department of Homeland Security, Federal Law Enforcement Training Centers has a requirement for Elevator Inspection and Maintenance Services to include preventive maintenance and repair services on Vertical Transportation Equipment (VTE) elevators at the following location: Federal Law Enforcement Training Centers (FLETC), 1131 Chapel Crossing Road, Glynco, GA 31524

2.0 GENERAL

The Contractor shall provide all personnel, supervision, professional expertise, vehicles, tools, materials, services, equipment and quality control to perform elevator preventative maintenance, emergency repairs and assist a third-party contractor in the semi-annual, annual, pressure and five-year load test/inspections. Preventative maintenance will be accomplished quarterly.

Contractor shall inspect, test, calibrate and service the equipment, as required, in accordance with manufacturer, industry and statutory requirements in order to prevent premature equipment failures and to extend equipment life in accordance with the Performance Work Statement (PWS) and the following codes as listed:

(1) ASME Al 7.1, Safety Code for Elevators and Escalators

(2) ASMEA17.2, Inspectors, Manual for Elevators and Escalators

(3) ASME Al 7.3, Safety Code for Existing Elevators and Escalators

(4) NEIT, Vertical Transportation Standards for Elevators, Escalators and Dumbwaiters·

(5) NFPA 70, National Electric Code.

The following performance levels shall be maintained at all times:

-Floor indicator lights and directional arrows in the elevator lobbies and in the cars shall be fully operational.

-Elevator annunciation as originally installed or modified by contract shall be fully operational.

-Fire recall and medical emergency recall along with their indicator lights shall be fully operational.

-Arrival and departure chimes shall properly indicate direction of travel.

-Contract speed and brake to brake flight time shall be maintained as originally installed and adjusted.

-Leveling accuracy shall be maintained at all times.

-No more than 1/8-inch vertical elevation separation allowed for passenger elevators.

-No more than 1/4-inch vertical elevation separation allowed for freight elevators.

-Opening and closing times, door close torques of all cars shall at all times be maintained within the limits of ASME Al 7.1 code with a minimum of stand open time consistent with traffic demands at each floor.

-Door reversal on all elevators equipped with mechanical safety shoes shall always be initiated with the stroke of the shoe.

-Ensure all electric eyes or door detectors are working at all times.

-Variable car and hall door open times shall be maintained in accordance with original field adjustments. Deviations from this will not be permitted unless requested and/or approved by the COR.

-Non-operational equipment shall be repaired within 24 hours.

In no case shall the Contractor disable or disengage any of the door safety mechanisms.

-Maintain an adequate factor of safety, to equalize the tension on all hoisting ropes, repair and replace conductor cables and hoist way and machine room wiring.

-Upon satisfactory completion of this or subsequent readjustments, a computerized elevator analyzer or similar type event recorder shall be utilized to accurately record the hall waiting time at each landing and other data necessary to establish that the system is operating at peak efficiency. Results shall be submitted and be labeled as to floor, time, date and identification of all other data and shall be delivered together with an analysis of the tapes/disks to the COR.

-Unless otherwise specified or required by code, quarterly the Contractor shall clean hoist way including all equipment located in or moving through the hoist way, car top, car sling, safeties, appliances, pits, sill, door tracks and hangers.

-Hydraulic elevators shall be maintained in accordance with manufacturer's specifications to include all inspections, cleaning and fluid replacement as necessary.

3.0 PREVENTIVE MAINTENANCE

The Contractor shall provide preventative maintenance service at quarterly intervals on all elevators listed on the equipment list, Appendix “A”, as per schedule Appendix “B”. The time interval between preventative maintenance checks shall be greater than eighty-five (85) calendar days and less than ninety-five (95) calendar days from the previous service day. The Contractor shall inspect, test, calibrate, repair and service the equipment as required by the manufacturer, industry or statutory requirements to prevent premature equipment failures and to extend equipment life. This service may be performed separate from or in conjunction with other services.

The Contractor shall furnish all necessary parts, tools, data tags, and materials to conduct the preventive maintenance in an efficient manner. The Contractor shall provide qualified repair crews in order to meet the downtime requirements contained herein.

The Contractor shall, during the first effective week of the contract, supply to FLETC for approval by the COR a proposed preventative maintenance checklist which will be used by the Contractor's personnel.

Preventive maintenance shall be accomplished during normal business hours of 7:00am to 4:30pm, Monday thru Friday, except Federal Holidays. The Contractor shall provide to the COR a complete copy of the preventive maintenance checklist after each completed preventive maintenance.

The Contractor shall provide a written request to the COR at least 48 hours in advance to obtain authorization to shut down any elevator for preventive maintenance. When an elevator is shutdown it shall be tagged out in accordance with OSHA and DHS requirements (out of order sign supplied by contractor).

3.1 GENERAL MAINTENANCE REQUIREMENTS

a. Lubrication

All parts of the machinery and equipment requiring lubrication should be lubricated at regular periodic intervals with lubricants of a grade as recommended by the manufacturer. The use of excessive amount of lubricant should be avoided.

b. Guide Rails

Guide rails, except those of elevators equipped with roller or other guiding members not requiring lubrication, should be kept well lubricated, but an excess of lubricant should be avoided. Rails on which lubricant is used should be cleaned down at least once a year. Where necessary, a non-flammable or high flash point solvent should be used to remove excess lubricant, lint and dirt which will accumulate on them and which presents a hazard in case of fire in the hoist way. Where sliding type safeties are used, it is important that guide rail lubricants, or pre-lubricated or impregnated guide shoe gibs where used, be of a type recommended by the manufacturer of the elevator which will not reduce the holding power of the car safety. Rust preventative compounds such as paint, mixtures of graphite and oil and similar coatings should not be used as they may interfere with and in many cases prevent proper operation of the car safety. If it is considered necessary for any reason to use any of these substances, the manufacturer of the elevator will be consulted before applying the substance.

DHS, FLETC will be given a written statement from the manufacturer that they were contacted, and approval was given.

c. Oil Buffers

The oil level should be checked at least once a quarter and the buffer kept full to the level indicated by the manufacturer. The manufacturer of the buffer should be consulted as to the proper grade of oil to be used in the buffer. Buffer plungers shall be kept clean and shall not be coated or painted with a substance which will interfere with their operation.

d. Controller Contactors and Relays

Controller contactors and relays shall be kept clean and free from dirt and should be lubricated where necessary as recommended by the manufacturer.

e. Car Safety Mechanisms

All moving parts of car-safety mechanisms should be kept clean and free of rust and dirt and should be lubricated at frequent intervals. This is especially important where the equipment is exposed to water or corrosive vapors or excessively damp conditions. Corrosion or rusting of the parts may prevent operation of the safety.

f. Hoist ways and Pits

Hoist ways and pits shall be kept clean and free of dirt and rubbish and shall not be used for storage purposes. Water should not be allowed to accumulate in pits.

If the Contractor discovers standing water in the pits, the Contractor shall notify the COR immediately.

g. Machine Rooms

Machine room floors shall be kept clean and free from oil or grease. Articles or material not necessary for the maintenance or operation of the elevator shall not be stored in any machine room. Flammable liquids having a flash point of less than 110 degrees Fahrenheit shall not be kept in any machine room.

h. Car Tops

All car tops shall be kept clean and free from oil or grease and shall not be used for storing lubricants or any other material.

i. Painting

Care should be used in the painting of the equipment to see that it does not interfere with the proper functioning thereof. This is especially important in the case of governors, car safety parts and buffer parts. These parts should be tested for proper operation after completion of painting.

j. Lights

1. Call Button, Floor Indicator (Voice) and Indicator Lights

The contractor shall check all call buttons, floor indicators (Voice) and indicator lights and replace/repair any lights that are not operative within 24 hours of that quarterly check.

2. Interior Car Lights

Replacement or repair of the interior car lights shall be the responsibility of

FLETC Maintenance Mechanics, however, if the contractor notices that lights are not illuminated, the contractor shall inform the COR of that condition.

k. Fans

All elevators equipped with fans shall have the fans checked quarterly for proper operation and all fans shall be kept in operating condition and shall not be turned off for any reason for any period of time except to provide maintenance to those fans.

3.2 QUARTERLY FIREMAN RECALL TESTS

The Contractor shall conduct quarterly fireman recall tests on all applicable elevators. The Contractor shall provide documentation to the COR quarterly. The Contractor shall take any corrective action as necessary.

3.3 ANNUAL FIRE ALARM TESTS

The Contractor shall provide assistance to FLETC personnel or FLETC provided third party contractor for the purpose of conducting annual Fire Alarm Testing on all elevator recalls, shunt trips and associated detectors. Tests shall be completed outside normal business hours. The Contractor shall provide documentation to the COR after the test. The Contractor shall take any corrective action as necessary.

4.0 EMERGENCY REPAIR SERVICE CALLS

The Contractor shall provide callback services 24 hours a day, 7 days a week.

Callback service is defined as a request by an authorized Government representative, either during or after normal working hours, to correct any elevator problem or condition. Callbacks during normal working hours consist of responding to an emergency elevator service call to take corrective action at the site within 1 hour for passenger entrapments and 2 hours for all other service calls.

Callbacks outside of normal working hours consist of responding to an emergency elevator service call to take corrective action at the site within 1 hour for passenger entrapments and 4 hours for all other service calls. Emergency callbacks are not to take time away from preventive maintenance and other requirements required under this contract. Equipment malfunctions shall be corrected the same day that the service call is issued. If circumstances beyond the Contractor's control preclude resolution of the problem that day, the Contractor shall notify the COR with an explanation of the delay and an assessment of the problem and a plan of action to effect repairs.

The Contractor shall provide a service ticket for each service call for the COR to sign. Service tickets shall identify the piece of equipment, description of problem, explanation of corrective measures taken, and the date and time the unit was returned to regular service.

Emergency service or repairs authorized by the COR are accomplished at the emergency repair service rate as specified in the pricing schedule. All service calls shall be handled by only one mechanic, unless approved in advance by the COR.

4.1 NON-EMERGENCY TOUBLESHOOTING AND REPAIR SERVICE CALLS

The contractor shall acknowledge Service Contract Work Request (SCWR) for non-emergency troubleshooting service calls within 24 hours with an email or phone call to the CO/COR. The Contractor must be on sight within 5 days to troubleshoot the service call for any parts or materials needed to repair the elevator. Contractor shall submit price proposal for supplies, parts, and equipment to the Government for approval prior to contract performance on service repairs. Repairs are to be performed within 15 days receipt of approved Service Contract Work Request (SCWR). Contractor shall notify the CO/COR if parts and materials for repairs will be delayed beyond 15 days.

5.0 ADDITIONAL GUIDANCE DURING MAINTENANCE AND REPAIRS

a. Additional Work

The Contractor shall notify the COR to determine the appropriate action if any work or repairs required are above and beyond the routine preventive maintenance and repair covered by this contract.

b. Roof Accesses

The Contractor shall ensure that all rooftop accesses to machine rooms be kept closed and locked. The Contractor shall not block open or leave rooms unattended.

c. Car Top Access

The Contractor shall ensure that all elevator car top access doors be kept closed and locked while elevators are in service.

d. Hot Work

The Contractor shall coordinate all hot work required for preventive maintenance and repairs with the COR and comply with all DHS, FLETC policies and procedures as well as obtain permit from the FLETC Safety Office.

e. Tag Out

The Contractor shall tag out any elevator at any time that a shutdown for service and/or repair is expected to be longer than twenty (20) minutes. The contractor shall make tags in accordance with FLETC local station policy. Tags shall be placed at each elevator opening on each floor affected by the shutdown. The Contractor shall follow lock-out tag-out procedures to meet OSHA and FLETC requirements.

f. Out of Service Signs

The Contractor shall provide magnetic "Elevator Out of Service" signs on each elevator door during maintenance and repairs. The signs shall be professionally made and not handwritten. Signs shall have a space to insert planned completion date and time. All elevators to be removed from normal operation shall be coordinated in advances with the COR. (If magnetic signs cannot be used, the Contractor will provide professional signs for the applicable situation).

g. Staff Services

The Contractor shall ensure all equipment and materials will not impede, block or disrupt flow of traffic within the staff corridors. Never will any materials or equipment be stored in such a manner that would prevent FLETC staff from responding to emergencies or disrupt services. Material and Equipment

The Contractor will not be responsible without additional payment to provide or replace floor coverings on the elevator car platform, repairs or replacement of the cab enclosure, hoist way enclosures, door frames and sills, machine room lighting or as may be recommended or directed by inspections firms, or by Federal, State, Municipal or other Government authorities when such work is outside normal maintenance requirements or the repair limits of this contract.

h. Incidental Charges

The government will not be responsible for incidental charges including, but not limited to parking, tolls, mileage, phone, etc.

6.0 INSPECTIONS

The Contractor shall assist and accompany any third-party elevator safety inspector(s) during the semi-annual and annual elevator inspections and perform tests required by ASME Al 7.1. These tests include the one (1) year pressure test for hydraulic elevators and five (5) year load test for traction elevators. These tests will be performed under the direction of an appointed third-party elevator inspector having area jurisdiction and appointed under this contract by the contractor (contractor is responsible for payment to the third-party inspector).

The Contractor will notify the Contracting Officer or COR of the dates the above inspections/tests will be performed within five (5) business days of the inspection/test will be performed.

The Contractor shall furnish all labor and materials required to conduct the inspection/tests per the following:

a. The Contractor shall be responsible for furnishing all necessary equipment, weights, labor, and means of transportation throughout the FLETC to various locations, as directed by the inspector.

b. The Contractor shall operate all elevators during the inspection/test under the direction of the third-party elevator inspector in order to complete the inspection/test.

c. The Contractor shall document all discrepancies and submit the discrepancy report to the COR not later than 2 calendar days after inspection/test.

The Contractor shall coordinate with the COR concerning time frame for repairs.

d. The Contractor is responsible for acquiring and coordinating a third-party inspector.

e. All yearly hydraulic pressure tests will be completed in the first quarter of each contract year; All five (5) year weight tests will be completed in the first quarter of this contract.

7.0 SERVICE MANUALS I TOOLS I EQUIPMENT

The Contractor shall provide all tools, equipment, lubricants, hydraulic fluids and cleaning supplies necessary to perform the required work included in this contract. DHS, FLETC will not be responsible for providing tools, equipment, test equipment, laptops, service manuals or service diagnostic software to the Contractor. The Contractor shall provide all operational and technical documentation (such as: operational and service manuals, schematics, and parts lists) and diagnostic equipment which are necessary to meet the performance requirements of this contract.

Existing wire diagrams will be provided to the Contractor upon request. All existing wiring diagrams provided to the Contractor by FLETC shall remain as FLETC property.

8.0 PREVENTIVE MAINTENANCE PARTS

The Contractor shall provide all parts required during routine preventive maintenance under the price of the contract. Parts that are replaced shall be new or equivalent and are to be warranted against defects in material and workmanship for at least 90 days. Al1 parts and materials shall be of the original manufacturer's design and specification, or equal thereto. All lubricants shall be as recommended by the manufacturer. Parts replaced shall be itemized as quarterly no-charge items on the Contractor's invoice and shall be identified by part number listed on the manufacturer's schematics or parts list.

8.1 REPAIR PARTS

The Contractor shall provide all parts required for repairs at a cost mutually agreed to between the Contracting Officer or COR and the Contractor. Parts that are replaced shall be new or equivalent and are to be warranted against defects in material and workmanship for at least 90 days. Major components replaced shall be warranted against defects in material and workmanship for at least one (1) year. Should parts not be available immediately, the Contractor will notify the Contracting Officer or COR and provide an estimated time of receipt of the part(s). Parts removed during replacement shall become the property of the government. All parts and materials shall be of the original manufacturer's design and specification, or equal thereto. All lubricants shall be as recommended by the manufacturer.

9.0 ENGINEERING UPDATES

The Contractor shall incorporate any and all engineering updates from manufacturers for each piece of equipment under the price of this contract. All engineering updates shall be performed during the specified periods of coverage and shall normally occur during routine preventive maintenance.

10.0 CHECK CHART AND REPORTS

The Contractor shall provide a check chart for each elevator in each machine room and shall be in plain sight. The check chart shall identify each elevator component, required maintenance or testing frequency as well as entries of completion. The Contractor shall keep the check chart updated at all times and shall have the check chart initialed and dated by the Contractor's employee.

The Contractor shall provide an electronic written report to the COR at the end of each week and immediately after each unscheduled visit. The report shall identify full name of Contract employee(s) performing work, date work performed, actual time started and work time ended, each elevator serviced, the location, maintenance work performed, repairs needed, replacement part/s installed ordered and overall assessment of the elevator. The Contractor shall report any oil/fluid usage on each report. The Contractor shall notify the COR of all projected downtime.

11.0 WORK SCHEDULE AND FEDERAL HOLIDAYS

All preventive maintenance shall be conducted during normal business hours Monday thru Friday from 8:00am to 4:30pm excluding Federal Holidays.

New Year's Day Martin Luther King Jr's Birthday President's Day

Memorial Day Independence Day Labor Day

Columbus Day

Christmas Day

Veterans Day

Juneteenth

Thanksgiving Day

12.0 QUALITY ASSURANCE SURVEYANCE PLAN

The COR will evaluate the Contractor's performance quarterly against performance standards established in this PWS. Evaluations will be to the extent practical to assure the contractor provides quality services IAW the requirements of the contract. Evaluations could be validation of contractor supplied performance data. In addition, evaluations can be used as analysis of Customer feedback for performance trends and validation that customer concerns are resolved in a timely manner.

If at any time the COR receives indicators (e.g., valid customer complaints or notes performance standards are not being met) that the Contractor's performance is less than acceptable, the COR will investigate to determine if this is a onetime issue that has been promptly corrected, or if the discrepancy is systemic in nature. If the issue is determined to be an isolated occurrence, the COR will continue with quarterly evaluations. If the issue is recurring and systemic in nature, the COR will notify the Contract Employee to have the issue corrected and the COR will perform more frequent evaluations.

If a systematic problem cannot be corrected between the COR and the Contract Employee, the COR will notify the Contracting Officer to contact the Contractor to correct the problem. The COR will submit to the Contracting Officer the specific deficiency to the requirement, the date and time it was discovered. The Contractor will be given two (2) working days after notification from the Contracting Officer to correct the deficiency in accordance with requirements of the contract. Deficiencies that cannot be corrected within two working days will be reported to the Contracting Officer.

12.1 SURVEILLANCE STANDARD

The Performance Standard set forth in this PWS is the standard the Contractor must meet for services to be deemed acceptable. The Government may require re performance of nonconforming services at no additional cost to the government.

The Government reserves the right to refuse acceptance of nonconforming services. In no case shall the Government's right to inspect services under the inspection provisions of the contract be prejudiced.

Performance Standards of acceptable quality level are summarized in Performance Requirements Summary (PRS).

13.0 BADGES AND PARKING

All Contractor personnel are required to wear identification (I. D.) badges issued by the DHS, FLETC during the entire time they are on the FLETC Facilities and grounds: The process includes a background check. Failure of the background check may result in specific personnel not being allowed to work on FLETC premises and the Contractor will need to provide replacement personnel. FLETC will not be charged for time required to get through the vehicle inspection area during entrance to the facility.

It is the responsibility of the Contractor's personnel to park in the appropriate designated parking areas. Parking may be available on a limited basis on FLETC campus. FLETC will not validate or make reimbursement for parking violations of the Contractor's personnel under any circumstance.

14.0 ACCESS TO TECHNICAL SUPPORT

In order to limit/reduce the downtime of the elevators, the Contractor's mechanic shall have direct unlimited access to manufacturer's technical support for the equipment, at no additional cost to the Government. The assigned mechanic shall have direct unlimited access to manufacturer's technical support throughout the life of the contract. This requirement shall apply to any additional equipment that may be added to this contract by modification.

15.0 TECHNICIAN/RESIDENT MECHANIC QUALIFICATIONS

(a) Contractor shall provide throughout the contract at least one technician/resident mechanic with at least five (5) years (post apprenticeship) experience, and be a certified elevator maintenance technician.

(b) All technicians/resident mechanics shall have successfully completed and passed an examination from a nationally recognized training program (National Elevator Industry Education Program (NEIEP) or equivalent) for VTE or have a certificate of completion from a registered apprenticeship program.

(c) All technicians/resident mechanics shall be VTE certified in the state in which they are employed in.

16.0 PLACE OF PERFORMANCE

US Department of Homeland Security Federal Law Enforcement Training Centers 1131 Chapel Crossing Rd Glynco, GA 31524

17.0 INVOICE SUBMISSION

Submit all monthly invoices to the Contracting Officer at Gretchen.Lovell@fletc.dhs.gov.

mailto:Gretchen.Lovell@fletc.dhs.gov

APPENDIX "A"

Elevator List

Asset Building # Type Manufacturer Controls Serial # Model # TB-0036-ELEV-001 36 Hydraulic Schindler A5789-01 330A TB-0036-ELEV-002 36 Hydraulic Various New 2021. Smartrise/Alliance TBD

TB-0063-ELEV-001 63 Hydraulic Schindler G5496-1 330A AB-0064-ELEV-001 64 Roped Thyssen Krupp Upgraded CBZ950 023CBZ950 AB-0066-ELEV-001 66 Hydraulic Mowery 3013 H8000 AB-0067-ELEV-001 67 Hydraulic Mowery 2014 H800 AB-0069-ELEV-001 69 Hydraulic Schindler C7009-69 C7009-69 AB-0070-ELEV-001 70 Roped Kone 20326504 KCM831

TB-0076-ELEV-001

Court House

Hydraulic

Otis

Upgraded 2005

207756

L07-J196-M

TB-0076-ELEV-002

Hotel Lobby

Otis

Upgraded 2005

207755

LO6-J196-M

TB-0166-ELEV-001 166 Hydraulic Thyssen Krupp Upgraded ER1348 EP08025

TB-0216-ELEV-001

Southwest

Kone

Updated

141957

85607

TB-0216-ELEV-002

Northeast

Kone

Updated

141988

85607

TB-0261-ELEV-001 261 Hydraulic Mowery Updated 1995 1276 H800 TB-0262-ELEV-001 262 Hydraulic Otis Updated 1977 501427 501427 TB-0263-ELEV-001 263 Hydraulic Mowery Updated 1995 1275 H800

TB-0681-ELEV-001

ATF End

Schindler

B9619

330A

TB-0681-ELEV-002

ROLL DOOR

Schindler

B9618

330A

TB-0811-ELEV-001 811 Hydraulic Otis TH120 TB-0813-ELEV-001 813 Hydraulic Thyssen Krupp Upgraded EAX077 EP15030 AB-0185-ELEV-001 185 Hydraulic Thyssen Krupp EN6329 EP15030 AB-0185-ELEV-002 185 Hydraulic Thyssen Krupp EN6328 EP15030 AB-0186-ELEV-001 186 Hydraulic Otis 18110237 AAA21241U AB-0186-ELEV-002 186 Hydraulic Otis AAA21241U AB-0187-ELEV-001 187 Hydraulic Otis 31370332 AAA21241U AB-0187-ELEV-002 187 Hydraulic Otis 31380332 AAA21241U

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Required Service

Reference Performance Standard/ Objective

Acceptable Quality Level

(AQL)

Method of Surveillance

Frequency of Surveillance

Incentive/ Disincentive

Elevator Inspection and Maintenance Services

Performance Work Statement

(PWS)

Sections 1 -

1. Preventive Maintenance and Repairs:

All VTE elevators are fully operational.

Performance Threshold 85% of all

VTE

elevators are always operational.

95% of all repairs are timely.

Contracting Officer (CO) and/or, Contracting Officer’s Representative (COR) shall observe

Random Unscheduled Inspections to occur periodically during each service quarter

Incentive:

Higher past performance rating.

Disincentive:

Contractor must correct deficiencies identified at no cost to the Government and may request consideration of up to 10% of the Contract Scheduled Pricing.

Elevator Inspection and Maintenance Services

Performance Work Statement

(PWS)

Sections 1 -

2. Preventive Maintenance and Repairs:

All VTE elevators are fully operational.

No more than 1 elevator per building may be out of service at one time.

Contracting Officer (CO) and/or, Contracting Officer’s Representativ e (COR) shall observe

Random Unscheduled Inspections to occur periodically during each service quarter

Incentive:

Higher past must correct deficiencies identified at no cost to the Government and may request consideration of up to 10% of the Contract Scheduled Pricing.

Elevator Inspection and Maintenance Services

Performance Work Statement

(PWS)

Section 10.0 Check Chart and Reports

3. Submittal of Reports:

Reports are submitted timely and are accurate.

95% of all reports are timely and accurate.

Contracting Officer (CO) and/or, Contracting Officer’s Representative (COR) shall observe

Random Unscheduled Inspections to occur periodically during each service quarter

Incentive:

Higher past must correct deficiencies identified at no cost to the Government and may request consideration of up to 10% of the Contract Scheduled Pricing.

Elevator Inspection and Maintenance Services

Performance Work Statement

(PWS)

Section 4.0 Emergency Repair Service Calls

4. Emergency Service Call

100% timely response.

Contracting Officer (CO) and/or, Contracting Officer’s Representative (COR) shall observe

Random Unscheduled Inspections to occur periodically during each service quarter

Incentive:

Higher past must correct deficiencies identified at no cost to the Government and may request consideration of up to 10% of the Contract Scheduled Pricing.