Performance Work Statement MT FFS Spec_20260311.pdf

GSA Contract No. Page 1

SERVICE: Full facilities services including operations & maintenance, custodial, grounds maintenance, landscaping, snow and ice removal, integrated pest management, and other related facility services

MONTANA I-90 LOCATION(S):

City/State Building Name Building Number Building Address

Billings, MT 59101 James F. Battin U.S. Courthouse 1. MT0050ZZ 2601 2nd Ave. N.

Bozeman, MT 59715 Bozeman Federal Building and U.S. Post Office 2. MT0046ZZ 10 E. Babcock St.

Butte, MT 59701 Mike Mansfield Federal Building and U.S. Courthouse 3. MT0004ZZ 400 N. Main St.

NOTE: This work consists of a total of 3 properties within the I-90 vicinity.

PERIOD OF PERFORMANCE:

May 1, 2026 – September 30, 2026 – Base Period

October 1, 2026 – October 31, 2026 – Option Period One

November 1 2026 – November 30, 2026 – Option Period Two

December 1, 2026 – December 31, 2026 – Option Period Three

January 1, 2027 – January 31, 2027 – Option Period Four

February 1, 2027 – February 28, 2027 – Option Period Five

March 1, 2027 – March 31, 2027 – Option Period Six

April 1, 2027 – April 30, 2027 – Option Period Seven

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Table of Contents

C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK 16

SECTION 1 GENERAL CONTRACT REQUIREMENTS 16

C.1.0 General 16

C.1.1 Scope of Work 16

C.1.1.1 Contract Systems and General Objectives 16

C.1.1.2 Scope Exclusions 18

C.1.1.3 Discrepancy in the Specifications 19

C.1.2 Staffing and Ability to Communicate 19

C.1.2.1 Minimum Staffing Plan - Key Personnel 20

C.1.2.1.1 Qualifications of Project Manager 20

C.1.2.1.2 Qualifications of Onsite Supervisors – Operations and Maintenance 21

C.1.2.2 Authority 21

C.1.2.3 Communication Equipment 21

C.1.2.3.1 CIO 2100 IT Security Policy 22

C.1.2.4 Language 22

C.1.2.5 Employee Suitability 22

C.1.2.6 Employee Technical Qualifications 23

C.1.2.7 Certifications, Licensures, and Registrations 23

C.1.2.7.1 Qualifications of Fire Alarm System Technicians 23

C.1.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians 24

C.1.2.7.3 Qualifications of Technicians 24

C.1.2.7.4 Qualifications for Electrical Technician 24

C.1.2.7.5 Qualifications of BAS / EMS Technicians 25

C.1.2.7.6 Qualifications of a Production Control Clerk 25

C.1.2.8 Employee Training 25

C.1.2.8.1 Asbestos Awareness Training 26

C.1.2.8.1.1 Asbestos Worker Training 26

C.1.2.8.2 Re-Tuning Training 26

C.1.2.8.3 Education Requirements and Certifications 26

C.1.2.8.4 NCMMS Training 27

C.1.2.8.5 Lead Awareness Training 28

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C.1.8.6 Custodial Training 28

C.1.2.9 Appearance 28

C.1.2.10 Standards of Conduct 28

C.1.2.11 Recording Presence 29

C.1.2.12 Personal Identity Verification Requirements 29

C.1.2.13 Credentials and Identification 29

C.1.2.14 Escorting 30

C.1.2.15 Occupancy Emergency Plan (OEP) 30

C.1.3 Quality Control Program 31

C.1.3.1 Performance Evaluation And Review 31

C.1.3.1.1 General: 31

C.1.3.1.2 Communications Requirements: 31

C.1.4 Quality Assurance 32

C.1.4.1 Contracting Officer's Representative (COR) 33

C.1.4.2 Government Monitoring 33

C.1.4.3 Performance Evaluations – RESERVED (For Ability One Contracts Only) 33

C.1.5 Physical Security 33

C.1.5.1 Key Control 33

C.1.5.2 Lock Combinations 33

C.1.6 Safeguarding Sensitive Data and Information Technology Resources 34

C.1.6.1 General 34

C.1.6.2 Safeguarding and Dissemination of Controlled Unclassified Information 34

C.1.6.2.1 General 34

C.1.6.2.2 Marking CUI 34

C.1.6.2.3 Authorized Recipients 35

C.1.6.2.4 Dissemination of CUI Building Information 35

C.1.6.2.4.1 By Electronic Transmission 35

C.1.6.2.4.2 By Non-electronic Form or on Portable Electronic Data Storage Devices

C.1.6.2.4.2.1 By Mail 35

C.1.6.2.4.2.2 In Person 35

C.1.6.2.5 Record Keeping 35

C.1.6.2.6 Safeguarding CUI Documents 36

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C.1.6.2.7 Destroying CUI Building Information 36

C.1.6.2.8 Notice of Disposal 36

C.1.6.2.9 Incidents 36

C.1.6.2.10 Subcontracts 36

C.1.6.3 Use of Government Information Technology 36

C.1.7 Hours of Operation 37

C.1.7.1 Normal Working Hours 37

C.1.7.2 Tenant Working Hours 37

C.1.7.3 Recognized Holidays 37

C.1.7.4 Extended Operating Hours 37

C.1.7.5 Building Access 38

C.1.8 Conservation of Utilities 38

C.1.9 Use of NCMMS 38

C.1.9.1 General 38

C.1.9.2 Operations 39

C.1.9.3 Reporting 41

C.1.10 Documentation and Records 41

C.1.11 Ordinances, Taxes, Permits, and Licenses 41

C.1.12 Other Contractors 41

C.1.13 Government Forms 41

SECTION 2 DEFINITIONS 42

C.2.0 General 42

SECTION 3 GOVERNMENT-FURNISHED PROPERTY 53

C.3.0 General 53

C.3.1 Electric Power 53

C.3.2 Water Source 53

C.3.3 Contractor Office Space and Furnishings 53

C.3.4 Storage Space 53

C.3.5 Network Equipment and Computer Hardware 53

SECTION 4 CONTRACTOR-FURNISHED PROPERTY

SUPPLIES/MATERIAL/EQUIPMENT 55

C.4.0 General 55

C.4.1 Specific Requirements RESERVED 55

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SECTION 5 OPERATION-SPECIFIC REQUIREMENTS 55

C.5.0 General 55

C.5.1 Tenant Environment 55

C.5.1.1 Tenant Furniture 56

C.5.2 Building Operating Plan 56

C.5.2.1 Components of the Building Operating Plan 56

C.5.3 Equipment Inventory 59

C.5.3.1 General: 59

C.5.3.2 Operations 60

C.5.3.3 Reporting 62

C.5.4 Safety Management 62

C.5.4.1 General 62

C.5.4.2 Workplace Safety and Health Program 62

C.5.4.2.1 Reporting 63

C.5.4.3 Scheduling and Record Keeping 63

C.5.4.3.1 Reporting 63

C.5.4.4 Fall Protection 63

C.5.4.5 Powered Platforms 63

C.5.4.6 Lock Out/Tag Out 63

C.5.4.7 Confined Spaces 63

C.5.4.8 Facility Hazards and Accidents 63

C.5.4.8.1 Hazards 63

C.5.4.8.2 Accidents 64

C.5.4.9 Disruptive or Hazardous Equipment 64

C.5.4.9.1 Tools 64

C.5.4.9.2 Hooks, Cranes, Hoists Chains and Slings 64

C.5.4.10 Scheduled Disruption to Utilities, Lighting, Fire Protection & Life Safety Systems, or Space Conditioning 64

C.5.4.11 Safety Data Sheets and Hazard Communication Plan 64

C.5.4.11.1 Safety Data Sheets 64

C.5.4.11.2 Hazard Communication Plan 64

C.5.4.13 Emergency Shutdown Instructions 65

C.5.4.14 Electrical Safety 65

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C.5.4.15 Labeling of Electrical Circuits and Panels 65

C.5.5 Environmental Management 65

C.5.5.1 General 65

C.5.5.2 Refrigerants 66

General 66

C.5.5.2.1 Operations 66

The Contractor shall comply with EPA section 608 regulations (40 C.F.R. part 82 under section 608 of the Clean Air Act) and associated state laws and regulations for refrigeration and air conditioning equipment. All HVAC mechanics performing repairs on refrigerated equipment shall possess a Universal Chlorofluorocarbon (CFC)

Certification. 66

C.5.5.2.2 Maintenance (Refrigerant Recycling, Reclamation, and Disposal) 66

C.5.5.2.3 Testing/Inspections 66

C.5.5.2.4 Reporting 66

C.5.5.3 Local Air Quality Management Operating Permits 67

C.5.5.4 Stationary Engines 67

C.5.5.5 Fuel Storage Tank Management 67

C.5.5.6 Solid Waste 67

C.5.5.7 Polychlorinated Biphenyl (PCB) Control 68

C.5.5.8 Asbestos Management 68

C.5.5.9 Disposition of Hazardous Waste 69

C.5.5.10 Backflow Prevention Devices 69

C.5.5.11 Domestic Water Systems 69

C.5.5.11.1 RESERVED 69

C.5.5.11.2 RESERVED 69

C.5.5.11.3 RESERVED 69

C.5.5.11.5 Routine Flushing for Child Care Centers, Health Units or Showers in facilities that do not meet the Applicable Buildings criteria identified in the Public Buildings Service

Guidance to Maintain or Restore Water Quality. 69

C.5.5.12 Reporting 70

(a) Waste Reports 70

(b) Environmental Compliance 71

(c) Sustainable Purchasing Practices 71

C.5.6 Energy and Water Efficiency 71

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C.5.6.1 General 71

C.5.6.2 Operations 72

C.5.6.3 Reporting 72

C.5.7 Advanced Metering Systems 72

C.5.7.1 General 72

C.5.7.2 Operations 73

C.5.7.3 Maintenance 73

C.5.7.4 Reporting 73

C.5.8 Building Automation Systems and IT Controls 74

C.5.8.1 General 74

C.5.8.2 Operations 74

C.5.8.2.1 GSA-hosted Systems Requirements 75

C.5.8.2.2 Excepted Systems Requirements 76

C.5.8.3 Maintenance 78

C.5.8.3.1 BAS Control Systems and upgrades 78

C.5.8.3.2 BAS Alarms 78

C.5.8.4 Testing/Inspecting 78

C.5.8.5 Reporting 78

C.5.8.6 Smart Building Technology 78

C.5.9 Fire Protection and Life Safety Equipment and Systems 79

C.5.9.1 General 79

C.5.9.2 Fire Alarm System Services and Emergency Communication Systems 80

C.5.9.3 Water-Based Fire Protection Systems 81

C.5.9.3.1 Five Year Obstruction Test 81

C.5.9.4 Fire-rated Door Assemblies 81

C.5.9.5 Fire Damper and Combination Fire/Smoke Dampers 82

C.5.9.6 Smoke Doors Assemblies 82

C.5.9.7 Smoke Dampers 82

C.5.9.8 Portable Fire Extinguishers 82

C.5.9.9 Non-Water-Based Fire Extinguishing Systems 82

C.5.9.10 Smoke Control Systems 82

C.5.9.11 Emergency and Standby Power Systems 83

C.5.9.12 Emergency Lighting Systems and Exit Signage 83

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C.5.9.13 Fire Resistance Rated Construction 83

C.5.9.14 Lightning Protection Systems 83

C.5.9.15 Chemical Sensors 83

C.5.10 Tours 84

C.5.10.1 General 84

C.5.10.2 Proactive Facility Tours 84

C.5.10.3 Minimum Tour Frequencies 84

C.5.10.4 Monitoring of Central Plant Equipment 84

C.5.10.5 Operating Logs and Tour Check Sheets 85

C.5.10.6 Reporting 85

C.5.11 Repairs 85

C.5.11.1 General 85

C.5.11.2 Operations 86

C.5.11.2.1 Non Reimbursable Repair 86

C.5.11.2.2 Partially Reimbursable Repairs 87

C.5.11.2.3 Fully Reimbursable Repairs 87

C.5.11.3 Warranties 88

C.5.11.4 Third-Party Contractors 88

C.5.12 Work Orders 88

C.5.12.1 General 88

C.5.12.2 Operations 88

C.5.12.2.1 Emergency Work Order (During Hours) 89

C.5.12.2.2 Emergency Callback (Beyond Normal Work Hours) 89

C.5.12.2.3 Urgent Work Order 90

C.5.12.2.4 Routine Work Orders 90

C.5.12.3 Data Maintenance 90

C.5.12.4 Reporting 90

C.5.13 Additional Services Indefinite Quantity Provisions 91

C.5.13.1 General 91

C.5.13.2 Price Proposal for Additional Services Work Request 91

C.5.13.2.1 Parts and Materials 91

C.5.13.2.2 Labor 91

C.5.13.3 Additional (Non-Pricing Schedule) Subcontracts 91

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C.5.13.4 Indirect Costs (Markup) 91

C.5.13.5 Proposal Review 92

C.5.13.6 Additional Services Work Request Ordering and Invoicing 92

C.5.13.7 Cost Documentation 92

C.5.13.8 Construction Services 92

C.5.14 Building Management and Support Services 92

C.5.14.1 General 92

C.5.14.2 Miscellaneous Work 93

C.5.14.3 Review of Design Documents 93

C.5.14.3.1 Reporting 94

C.5.14.4 Inspections Assistance for Space Build Outs 94

C.5.14.5 Flag Procedures 94

C.5.14.6 Overtime Utilities 94

C.5.15 Monthly Progress Report 94

C.5.15.1 General 94

C.5.16 Reference Library 95

C.5.16.1 General 95

SECTION 6 MAINTENANCE SPECIFIC REQUIREMENTS 96

C.6.0 General 96

C.6.1 Maintenance Standard 96

C.6.2 Boiler Systems 97

C.6.2.1 General 97

C.6.2.2 Operation 97

C.6.2.3 Boiler Maintenance 97

C.6.2.4 Testing and Inspecting 97

C.6.2.5 Reporting 98

C.6.3 Air Distribution Equipment 98

C.6.3.1 General 98

C.6.3.2 Operation 98

C.6.3.3 Maintenance 98

C.6.3.4 Replacement of Air Filters 99

C.6.3.5 Testing and Inspecting 99

C.6.3.6 Reporting 99

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C.6.4 Chiller Systems 99

C.6.4.1 General 99

C.6.4.2 Operation 100

C.6.4.3 Maintenance 100

C.6.4.4 Testing/Inspecting 100

C.6.4.5 Reporting 100

C.6.5 Cooling Towers 100

C.6.5.1 General 100

C.6.5.2 Operations 100

C.6.5.3 Maintenance 101

C.6.5.4 Testing 101

C.6.5.5 Reporting 101

C.6.6 HVAC Water Management 101

C.6.6.1 General 101

C.6.6.2 HVAC Water Management Plan 101

C.6.6.3 Operation 102

C.6.6.4 Maintenance 102

C.6.6.5 Testing and Inspecting 102

C.6.6.6 Reporting 103

C.6.6.7 Chemical Free Water Treatment System 105

C.6.7 Domestic Plumbing Systems 105

C.6.7.1 General 105

C.6.7.1.1 Green Roof Maintenance 105

C.6.8 Lighting Systems 106

C.6.8.4 Testing and Inspecting 108

C.6.9 Electrical Switchgear and Switchboards 108

C.6.10 Emergency Power Equipment 108

C.6.10.1 General 108

C.6.10.2 Operation 108

C.6.10.3 Maintenance 108

C.6.10.4 Testing and Inspecting 109

C.6.10.5 Reporting 109

C.6.11 Oil Analysis and Oil Changes 110

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C.6.11.1 General 110

C.6.11.2 Operations 110

C.6.11.3 Testing and Inspecting 110

C.6.11.4 Reporting 110

C.6.12 Vertical Transportation Systems (VTS) - RESERVED 110

C.6.12.1 General - RESERVED 110

C.6.12.2 OPERATIONS (Elevator Program Administrative and Technical Support) -

RESERVED 110

C.6.12.3 Elevator Associated Equipment Maintenance 110

C.6.13 Architectural and Structural Systems 111

C.6.13.1 General 111

C.6.13.2 Replacement Items and Painting 111

C.6.13.3 Machinery Rooms 112

C.6.13.4 Historic Buildings 112

C.6.13.5 Architectural Woodwork 112

C.6.13.6 Directories 112

C.6.13.7 Roofs 113

C.6.13.8 Roof Anchorage Points 113

C.6.14 Perimeter Access Control Systems (Security fixtures) 113

C.6.14.1 General 113

C.6.15 Child Care Center (RESERVED) 114

C.6.16 Photovoltaic Systems and Electrical Vehicle Supply Equipment (RESERVED) 114

SECTION 7 ADMINISTRATIVE INSTRUCTIONS 114

C.7.0 Initial Inspection 114

C.7.1 Existing Deficiency Inspection/Initial Deficiency Report 114

C.7.2 Transition Phase 115

C.7.3 Phase-out Transition Period 115

C.7.4 Contract Closeout Examination and Withholding of Final Payment 116

SECTION 8 PUBLICATIONS AND CITED STANDARDS 117

C.8.0 General 117

C.8.1 General Publications 117

SECTION 9 CUSTODIAL OBJECTIVES AND SCOPE 120

C.9.0 General 120

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C.9.1 Cleaning Hours 121

C.9.1.1 Emergency After Hours Support 121

C.9.2 Practices to Optimize Efficiency 121

C.9.3 Safety, Health, and Accessibility 121

C.9.4 Protection and Damage 121

C.9.5 Exposure Control Plan 122

C.9.6 Contractor Pandemic Plan 123

C.9.7 Cleaning Schedule 123

C.9.8 Space Change Methodology 124

SECTION 10 CUSTODIAL STANDARD SERVICES 125

C.10 Standard Services 125

C.10.1 Interior Services 125

C.10.1.1 Floor Care 126

C.10.1.2 Carpets and Rugs 127

C.10.1.3 Floor Mats and Runners 127

C.10.1.4 Restrooms, Shower Rooms, Tenant Break Rooms, Locker Rooms, Fitness

Centers, Lactation Rooms, Holding Cells 127

C.10.1.5 Fixtures 128

C.10.1.6 Surfaces 128

C.10.1.7 RESERVED 128

C.10.1.8 Walls 129

C.10.1.9 Trash and Wastebaskets 129

C.10.1.10 Elevators and Stairways 129

C.10.1.11 Interior Window and Plate Glass Washing 129

C.10.1.12 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings)

C.10.1.13 Fine Arts Collection 129

C.10.1.14 Historic Buildings 130

C.10.1.15 Policing Inside Areas 130

C.10.1.16 Interior and Atrium Plants (Government Furnished Plants) (RESERVED) 130

C.10.1.17 Concessions (Cafeterias, Snack Bars and Vending Machine Areas) 130

C.10.1.18 United States Postal Space (RESERVED) 130

C10.1.19 High Cleaning 130

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C.10.2 Exterior Services 130

C.10.2.1 Exterior Plate Glass 130

C.10.2.2 Exterior Window and Plate Glass Washing 131

C.10.2.3 Canopies 131

C.10.2.4 Hard Surface Areas 131

C.10.2.5 Ash Receptacles and Trash Containers 131

C.10.2.6 Surfaces (Signs, Vending Machines, Tables, etc.) 131

C.10.2.7 Graffiti Removal 131

C.10.2.8 Excrement Removal (Human, Bird and Animal) 132

C.10.2.9 Policing Outside Areas 132

C.10.3 Snow and Ice Removal 132

Federal Buildings and Parking Lots Snow and Ice Removal 132

SECTION 11 GROUNDS MAINTENANCE 135

C.11 Grounds Maintenance 135

C.11.1 Landscape Erosion Management 135

C.11.2 Grounds Maintenance Services 135

C.11.3 Composting 135

C.11.4 Trees and Shrubs 136

C.11.5 Mulching 136

C.11.6 Mowing and Edging 137

C.11.7 Leaf Removal 137

C.11.8 Overseeding, Dethatching, Aerating and Plugging 137

C.11.9 Fertilization 137

C.11.10 Flowerbeds and Plants 137

C.11.11 Soil and Ground Covers 137

C.11.12 Unimproved Grounds 138

C.11.13 Fence Lines 138

C.11.14 Weeds 138

C.11.15 Irrigation 138

C.11.16 Watering 138

C.11.17 Integrated Pest Management Plan (IPM) 139

C.11.18 Asphalt Sealing and Striping 139

SECTION 12 SOLID WASTE MANAGEMENT 140

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C.12 Solid Waste Management 140

C.12.1 Solid Waste Management Program 140

C.12.1.1 Excluded Waste Types 140

C.12.1.2 Solid Waste Audits 140

C.12.1.3 Solid Waste Removal and Disposal 140

C.12.1.4 Solid Waste Records and Reports 141

C.12.1.5 Pick-ups on Call 141

C.12.1.6 Recycling 141

C.12.1.7 Extent of Work 142

C.12.1.8 Recyclable Materials Disposition 142

C.12.1.9 Recyclables 142

C.12.1.10 Pick-ups on Call 142

C.12.1.11 Recycling Containers 143

C.12.1.12 Restriction on Use 143

C.12.1.13 Recycling Proceeds 143

C.12.1.14 Solid Waste and Recycling Reports 144

SECTION 13 INTEGRATED PEST MANAGEMENT 145

C.13 Integrated Pest Management 145

C.13.0 General 145

C.13.1 Preventive Pest Maintenance 145

C.13.2 Initial Pest Assessment 145

C.13.3 Recommendations for Pest Management and Control 146

C.13.4 General 146

C.13.5 Pests Included and Excluded 146

C.13.6 Integrated Pest Management Plan 146

C.13.7 Pesticide Application 147

C.13.8 Structural and Procedural Recommendations 147

C.13.9 Record Keeping 148

C.13.10 Manner and Time to Conduct Service 148

C.13.11 Insect Control 148

C.13.12 Rodent Control 149

C.13.13 Safety and Health 149

SECTION 14 CHILD CARE CENTER CLEANING (RESERVED) 151

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SECTION 15 CUSTODIAL ABOVE STANDARD SERVICES 152

C.15 Custodial Above Standard Services 152

C.15.1 Carpet Extraction (Private Areas) 152

C.15.2 Interior Window Washing 152

C.15.3 Exterior Window Washing 152

C.15.4 Pressure Washing and Steam Cleaning 152

C.15.5 Tree Thinning 152

C.15.6 Government Furnished Trees and Plants 153

C.15.7 Snow and Ice Removal for Areas Requiring Heavy Equipment (RESERVED) 153

C.15.8 Sub-Contracted Graffiti Removal 153

C.15.9 High Cleaning 153

C.15.10 Machine Strip and Wax Resilient Office Floors 153

C.15.11 Holding Cell Interiors 153

C.15.12 Cleaning/Polishing of Exterior Brass (RESERVED) 153

C.15.13 Postal Service Floor Sealing (RESERVED) 153

C.15.14 Additional Disinfecting of Frequently Touched Surfaces 153

C.15.15 RESERVED 154

C.15.16 Exterior Building Washing 154

SECTION 13 EXHIBITS 156

EXHIBIT 1 - Custodial and O&M Building Information Sheets 157

EXHIBIT 2 - Energy and Water Efficiency Monthly Report 158

EXHIBIT 3 - Contractor Chart of Deliverables for COR 165

EXHIBIT 4 – GSA Smart and Sustainable Buildings 172

EXHIBIT 5 – PBS Waste Audits 175

EXHIBIT 6 – Recycling/Solid Waste/Trash Report 178

EXHIBIT 7 - Exposure Control Plan (ECP) Example 180

EXHIBIT 8 - Exterior Building Washing Guidance 183

EXHIBIT 9 - AHU Filter MERV Rating Table 193

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C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK

SECTION 1 GENERAL CONTRACT REQUIREMENTS

C.1.0 General This is a Performance Based Work Statement (PWS) for: operations and maintenance, grounds maintenance, landscaping, snow and ice removal, custodial, integrated pest management, and related services defined under the scope of this contract. This PWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the

Operations and Maintenance Contractor (known from here on as Contractor). The Government may incorporate all, or part of, the successful offeror’s Management Plan into the contract.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the requirements in this Contract. The goal of the partnering is to provide an effective problem-finding/problem-solving team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives. Partnering requires that both parties recognize and address those opportunities and challenges that will be confronted to help maintain the health of the partnership. The relationship is based on trust, deduction to common goals, and an understanding of each other’s individual expectations and values. The outcome of this initiative is for GSA to seek Contractor technical, managerial, and decision making expertise to assist GSA in accomplishing these goals and objectives.

The success of the Contract depends on the satisfaction of the requirements, but also the satisfaction of our shared customer. Rather than a mere list of activities, this is a written expression of the GSA’s expectation of the service to be performed the Contractor. A higher level of effective communication between the Government and Contractor is essential for partnering and for the performance based service contract to succeed.

While working with the Government, the Contractor is motivated to obtain GSA’s goals through improved methods of performance to assist GSA in reducing operating cost. The effectiveness of this partnership will be demonstrated in GSA attaining its goals. The burden of proof shall be on the contractor to provide evidence of contract compliance.

C.1.1 Scope of Work

C.1.1.1 Contract Systems and General Objectives

The Contractor shall provide management, supervision, labor, materials, equipment, and supplies

(shipping & handling) and shall be responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems (listed below), grounds maintenance, landscaping, waste management, snow and ice removal, integrated pest management, custodial, and related services located within the property line of the locations captured in the chart below (on next page):

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MONTANA I-90 LOCATION(S):

James F. Battin United States Courthouse

Building Number Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0050ZZ

8:00am -

5:00pm Y N Y Y Y N Y Y

Bozeman Federal Building/Post Office

Building Number Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0046ZZ

7:00am -

5:00pm Y Y Y Y Y Y Y Y

Mike Mansfield Federal Building and U.S. Courthouse

Building Number Tenant Hours

(Normal) O&M Custodial Grounds

Snow

Removal

Interior Pest

Management

Solid

Waste/Trash

Interior

Window

Exterior

Window

MT0004ZZ

7:00am -

5:00pm Y Y Y Y Y Y Y Y

a. Mechanical, plumbing, (where systems are connected to the GSA network, the Contractor’s employees will need to obtain a GSA ENT account to access systems) and heating, ventilation, exhaust systems and air conditioning (HVAC) systems and equipment.

b. Kitchen hoods, toilets, and exhaust systems

c. Electrical systems and equipment, lighting and switchgear systems

d. All control systems that are within the scope of this Contract:

1. Building Automation System (BAS) (where BAS systems are connected to the GSA network, the Contractor’s employees will need to obtain a GSA ENT account to access systems).

2. All Building Control Systems include (BAS), Public Address Systems, and Security Control

Systems (Note: Software maintenance and upgrades for BAS is the responsibility of GSA if on the GSA network; Software maintenance and Access and Control for Security Systems such as card readers is the responsibility of GSA. Software maintenance for Fire Alarm Systems is the responsibility of the O&M contractor. The software maintenance of lighting control systems and BAS systems not on the GSA network is the responsibility of the contractor).

e. Plumbing and domestic water equipment and systems to include domestic water fountains and coolers, storage tanks, pumps, backflow preventers, rainwater harvesting systems, filtration systems, reverse osmosis (RO) systems, water heaters and cisterns.

f. Kitchen/concessions/restroom/mechanical area drains and grease traps

g. Maintenance of landscape irrigation systems to include controllers, pumps, timers, and sprinkler nozzles.

h. Sanitary sewage equipment and systems.

i. Storm drainage equipment and systems -

j. Fire protection and life safety systems and equipment including detection, notification, and communication systems, as well as coordinating with the monitoring service when required, sprinkler systems, standpipes, backflow preventers, water storage tanks, fire extinguishers, etc.

k. Smoke control systems (i.e., building, atrium, stair pressurization, elevator ventilation, etc.)

l. Perimeter and non-tenant security system (locks, gates/arms, operable bollards, wedge plates, keypads, card readers, magnetic locks, etc.…) and its components (hardware only) which includes general building public access and all garage access.

GSA Contract No. [assigned at award] Page 18 of 194

m. Dock levelers, roll-up doors, and sliding gates.

n. Architectural and structural systems, fixtures, doors, windows, roofs, and equipment within the site (to the property line).

o. US Flag pole, lighting and pulley systems.

p. Roofing system investigations, inspections, and repairs.

q. Mechanical equipment for window washing (wall glider, tracks, davits, and associated equipment).

r. Static and dynamic bollard systems, gates, and fences

s. Fire doors and windows (including hinges, closers and latching hardware)

t. Parking Lots, parking lot surfaces, sidewalks and illumination.

u. Parking control equipment, and loading dock equipment.

v. Dispensing equipment in the restrooms and all hand sanitizers in common areas. This includes supplying batteries for all towel dispensers, soap dispensers, automatic operated flush valves, and sink faucets.

w. Window Blind repairs and those Blinds which are part of the architectural structure of the window.

x. Service request desk operations to include asset/equipment records management, real-time production control and dispatching of tenant or any reactive Requests for all types of services, development and scheduling of planned maintenance and repairs, creating and use of query based reports, and record keeping using the National computerized maintenance management system (NCMMS).

y. Custodial and Related Services

z. Snow and Ice Removal

aa. Grounds Maintenance and Landscaping

C.1.1.2 Scope Exclusions

Excluded from this scope are:

a. Agency installed/specific Security systems (does not include mechanical components of the door, closers, keepers, hinges, etc.)

b. Government telecommunication systems.

c. Trouble-shooting or repair of equipment owned and operated by tenant agencies.

d. Furnishings, furniture, portable equipment, office partitions and cubicles unless specifically noted in the asset list (not installed as fixtures).

e. Kitchen appliances and equipment owned by the concessions vendor or installed in tenant breakrooms.

f. Equipment owned by servicing public utilities.

g. Maintenance and upgrade of software supported IT software or software licenses (to include building automation systems (BAS), lighting systems, security systems, and advance metering systems that reside on the GSA Network.

h. Upgrade of software and software licenses for NCMMS.

i. Fitness center equipment.

j. Vending machines .

GSA Contract No. [assigned at award] Page 19 of 194

k. Elevators and vertical transportation systems, including their locks and keycard systems.

l. Additional services as needed by various agencies.

Additional services may be ordered at the discretion of the Government for work relating to the custodial related issues, operations, maintenance and repair or upgrade of the covered facilities, but not covered in the basic services of the contract, as described in this document.

C.1.1.3 Discrepancy in the Specifications

In any cases of discrepancy in the specifications, the matter shall be immediately submitted to the

Contracting Officer (CO). The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

C.1.2 Staffing and Ability to Communicate

The Contractor must provide all management, supervision, labor, subcontracts, materials, equipment, and supplies as necessary to meet all the requirements and objectives as detailed within this PWS. A staffing plan shall be included as a portion of the Contractor’s Management Plan including key personnel and qualifications.

The Staffing Plan should include at a minimum:

⮚ Positions, their titles, responsibilities and physical locations (including corporate resources

⮚ Daily operation site point of contact

⮚ Minimum qualifications for each key position identified

⮚ Resumes and references for individuals who will serve in management and supervisory capacities

⮚ General approach to accomplishing work given the geographic dispersion of facilities and proposed physical locations of employees

⮚ Description of how the Contractor plans to recruit and retain personnel, particularly key personnel

⮚ The subcontracted resources to be used, and the work subcontractors will accomplish.

⮚ Approach to staffing coverage due to employee absences and staffing changes.

The Contractor must propose and adhere to a staffing and subcontracting plan that provides sufficient numbers of personnel at the various levels of expertise to ensure all requirements of this contract are achieved. The contractor shall provide staffing to cover all operating hours. Staffing plan shall account for staff on vacation, sick leave, or absent for other reasons.

Provide qualified staff and onsite personnel to ensure services are continued without disruption to the tenant. The Contractor must be able to respond immediately to a variety of service requests involving multiple trades, including the operation, troubleshooting, and maintenance of building control and energy management systems.

The labor categories in the staffing and subcontracting plan shall correlate with the categories in the

Service Contract Act Directory of Occupations. Personnel must be properly licensed and certified to work on facility systems or equipment for which licensed and or certified personnel are required by

Federal, State, or local law, codes, or ordinances. Any qualitative or quantitative changes to the proposed staffing or subcontracting plan (including both the number of personnel, qualifications, and/or the areas of expertise or disciplines) must be approved by the COR . Approval may be contingent upon

GSA Contract No. [assigned at award] Page 20 of 194 an equitable adjustment in contract payment. Prolonged and/or unjustified vacancies beyond one (1) month will result in an equitable adjustment or payment deduction.

The contractor must submit emergency contact information for key personnel (including subcontractors, as applicable) to the COR or designee during the Transition Phase

A copy of the SCA Directory of Occupations can be found at this link:

https://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf .

C.1.2.1 Minimum Staffing Plan - Key Personnel The Contractor shall provide qualified staff and onsite maintenance mechanics to ensure services are continued without disruption to the tenant. The Contractor shall be able to respond immediately to a variety of service requests involving multiple trades, including the operation of building control and energy management systems. Technicians shall be certified and properly licensed to work on building systems, where applicable, in accordance with Federal, State, or Local laws, codes, or ordinances.

1. Project Manager - The Project Manager is a person, designated in writing, by the Contractor, who has complete authority to act for the Contractor in every detail, on a day-to-day basis, during the term of the contract. This includes authority to accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor. This person(s) is designated in writing by the Contractor, who has the authority to direct the workforce, workload management, planning, supervision and the work to be accomplished under this contract on behalf of the Contractor. The Project Manager's physical location should be approved by the CO or their designee.

2. Production Control and Administrative Support – The administrative support person, designated in writing by the Contactor, shall serve as the individual filling the Service Request and Administrative Support (a/k/a Administrative Support) and Excel. The individual will be expected to achieve and maintain an expert level of use of the national Computerized

Maintenance Management System (CMMS), which as of the start date of performance under this Contract is Maximo. Other GSA Specific Government Systems will be used in the daily execution of responsibilities and training for those Government Systems will be provided by the GSA on an as needed basis. The Administrative Support shall be approved by the CO or their designee.

Diverting work force from one facility to cover another is only allowed by written request to do so and authorized by the CO or their designee. May not exceed five (5) days in continuous duration (unless authorized to do so) and must have adequate staff to cover all facilities at all times per the accepted staffing plan. At all times, position may only be staffed by person meeting or exceeding minimum qualifications and meet all security clearance requirements to work without escort. Failure to follow these procedures in diverting work force may result in equitable deductions.

C.1.2.1.1 Qualifications of Project Manager

The project manager is a person, designated in writing by the Contractor, who has complete authority to act for the Contractor in every detail during the term of the contract. The Project Manager shall possess a minimum of 5 years of recent (within the past 7 years) experience in the management and supervision of building mechanical maintenance operations for buildings of approximate size and characteristics of the buildings to be covered by this Contract. A detailed resume containing the https://www.dol.gov/whd/regs/compliance/wage/SCADirV5/SCADirectVers5.pdf

GSA Contract No. [assigned at award] Page 21 of 194 information specified in this document shall be submitted to the CO or their designee for approval prior to assignment of the project manager to the Contract. Both new and replacement project manager’s shall meet these qualifications. Minimally, the resume must include—

a. The full name of the proposed project manager.

b. A detailed description of the previous 7 years’ employment history of the proposed project manager.

c. The names and addresses of the companies for whom the proposed project manager worked for the past 7 years, along with the names and telephone numbers of the immediate supervisors.

C.1.2.1.2 Qualifications of Onsite Supervisors – Operations and Maintenance

The Onsite Supervisor shall possess at least 5 years of recent (within the past 7 years) experience in directing operation and maintenance of equipment in a supervisory capacity for equipment of the approximate size, complexity, and other characteristics of the equipment to be operated and maintained under this Contract. A detailed resume containing the information specified in this document shall be submitted to the CO or their designee for approval prior to the assignment of any supervisor to the Contract. Both new and replacement onsite supervisors shall meet these qualification standards.

Minimally the resume must include—

a. The full name of the proposed supervisor.

b. A detailed description of the previous 7 years’ employment history of the proposed supervisor.

c. The names and addresses of the companies for whom the proposed project manager worked for the past 7 years, along with the names and telephone numbers of the immediate supervisors.

C.1.2.2 Authority

The Project Manager shall have complete authority to act for the Contractor in every detail during the term of the Contract, and shall have the authority to exercise financial expenditures and controls, accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor.

C.1.2.3 Communication Equipment

The Contractor shall provide key operational personnel (Managers, Supervisors, and Mechanical

Engineers, Mechanical Supervisors, Operating Engineers, Heating, Ventilation and Air Conditioning

(HVAC) Mechanics, electricians) with portable electronic means to communicate with GSA for all work covered under this Contract (Work Orders, emergencies, status of projects). Outside of normal working hours, the Contractor shall maintain some designated form of communication with on-call staff to allow the CO or their designee to contact such on-call staff at any time for emergency response. The contractor shall create individual phone numbers for after hours and emergency calls for each 24 hour

Land Port of Entry and the Fargo Federal Building and Quentin N. Burdick Federal Courthouse.

Electronic communication methods are the following:

● Phone/Emails/Text messaging smartphone or tablet devices. The Contractor is responsible for all initial and monthly costs associated with the device(s). Such devices shall be on the list of

GSA- approved devices for remote mobile management. This shall allow for mobile access to

GSA email and Building Automation Systems (BAS) alarms. The process for this and the list of currently approved devices is available upon request. Contractor personnel under this Contract must obtain and maintain an official GSA ENT account (this is your enterprise account for signing into systems administered by GSA) and monitor their GSA email account for all notifications.

GSA Contract No. [assigned at award] Page 22 of 194

● Fax. Receiving and sending faxes is acceptable as a secondary communication method for locations that have problems with wireless device signal strength. However, delaying faxes because of combined usage of voice and fax on the same line is not acceptable.

C.1.2.3.1 CIO 2100 IT Security Policy

The Contractor shall ensure compliance with GSA Order CIO 2100.1M. Contractor core personnel under this Contract must obtain an official GSA email account. Employees must have clearance before they are permitted to access GSA email, NCMMS, or other Government systems. The GSA Order CIO 2100 prohibits an employee or Contractor supporting GSA from creating or sending information using a non-official GSA electronic messaging account (i.e., company or personal email account). The Contractor shall ensure compliance with the Department of Homeland Security ICS-CERT cyber security guidance and recommendations. Guidance can be found at the web site in document titled “Web Links” at:

https://www.gsa.gov/real-estate/facilities-management/facilities-operations/om-specification

C.1.2.4 Language

On-site personnel and the Contractor’s Point of Contact (POC) for GSA need to be proficient in English, and must be able to read, write, speak, and understand English.

C.1.2.5 Employee Suitability

The GSAR 552.237-71 Qualifications of Employees (1989) clause shall be followed at all times during the performance of this Contract.

a. All Contract employees requiring routine unescorted access to federally controlled facilities or information systems, or both, for more than six months (Regular Employees) shall be required to undergo a suitability determination before personal identification verification (PIV) card is issued.

Prior to the time that an identification card is issued, such Regular Employees shall be required to comply with normal facility access control procedures, including recording presence, temporary badging, and escorted entry, as applicable. After the request for suitability determination is sent to the determining authority, requested personnel may not enter the facility for work associated with the contract. They may enter to attend training or indoctrination activities only. After their initial favorable suitability determination is received, Contractor personnel may enter for work and shall comply with normal facility access control procedures, including recording presence, temporary badging, and escorted entry, as applicable. When a favorable final suitability determination is received and PIV card issued, entry will be allowed by presenting the PIV card.

b. Failure of a Regular Employee to receive a favorable suitability determination shall be cause for removal of the employee from the work site and from other work in connection with the Contract.

c. Contract employees working less than six months (Temporary Employees) shall, at the

Government's option, be required to undergo a lesser form of suitability determination. Prior to the time that an identification card is issued, if at all, such Temporary Employees shall be required to comply with normal facility access control procedures, including recording presence, temporary badge, and escorted entry, as applicable.

d. The Government, at its sole discretion, may grant temporary suitability determinations to Regular or

Temporary Employees. However, the granting of a temporary suitability determination to any such employee shall not be considered as assurance that a favorable suitability determination shall follow.

https://www.gsa.gov/real-estate/facilities-management/facilities-operations/om-specification

GSA Contract No. [assigned at award] Page 23 of 194

e. The CO or designee shall provide the Contractor with the required clearance procedures for obtaining necessary clearances. The Contractor shall comply with these clearance procedures.

f. The Contractor shall be responsible for planning and scheduling its work in such a manner as to account for facility access issues. Difficulties encountered by the Contractor in gaining access to facilities by its employees and subcontractors shall not be an excuse for any lack of Contractor performance under the Contract.

C.1.2.6 Employee Technical Qualifications

Employees or subcontractors performing Contract work involving the operation, maintenance or repair, inspection, or testing of any piece of equipment or system shall be trained and possess the knowledge, experience and skills pertinent to the equipment or system as demonstrated by a current training certificate from an equipment manufacturer or a certificate by an organization acceptable to the CO. All contractor personnel shall have NCMMS skills sufficient for “Use of NCMMS” as described in this subsection.

All personnel or sub-contractor personnel shall have the experience and skill set knowledge as described in the Service Contract Act (SCA) Directory of Occupations, Fifth Edition or later. For example, HVAC mechanic shall be as proficient as dictated by the 23410 and 23411 series and general mechanic shall be as proficient as dictated by the 23370 series.

possess all certifications and licenses required by Federal, state and local jurisdictions and National

Fire Protection Association (NFPA) 72, National Fire Alarm Code, section 10.5, for equipment that they shall be, maintaining, repairing, inspecting or testing. It is not necessary for O&M staff personnel to possess a NICET certification to operate fire life safety equipment. These tasks include such operations as enabling/disabling points on Fire Alarm Systems, Isolating portions of the wet or dry sprinkler systems, draining drum drips, or resetting dry pipe clappers. Provided testing is conducted in accordance with NFPA processes and that training has been conducted by a certified company, the

O&M staff may conduct weekly / monthly fire pump tests, monthly emergency lighting testing, monthly generator transfer switch testing, and conduct monthly visual inspections of fire extinguishers.

C.1.2.7 Certifications, Licensures, and Registrations

All certifications, licensures, and registrations for Contractor personnel or subcontractor personnel shall be entered into NCMMS. The Contractor shall provide to the CO or their designee documentation of the certificates of training, licenses, and permits for all new personnel not later than seven business days prior to that person beginning work under the terms of this Contract. The Contractor shall ensure that all certificates of training, licenses, and registrations are current and valid and are loaded in NCMMS. The

Contractor shall ensure that all permits and bonds are current and valid and are loaded in NCMMS.

C.1.2.7.1 Qualifications of Fire Alarm System Technicians

a. Technicians performing contract work involving the inspection, testing, and preventive maintenance or repair of fire alarm systems shall be certified in accordance with NFPA 72

10.5.1 and. The Contractor shall submit to the CO or designee verification of manufacturer’s certification for the specific building fire alarm control panel (FACP) held to include expiration dates for each field technician and inspector responsible for performing fire alarm system preventive maintenance and repair services required under the terms of this Contract.

b. Technicians modifying the programming software of the fire alarm system shall also be factory trained and certified by the system manufacturer for the specific type and brand of fire alarm system being serviced. The Contractor shall submit to the CO or designee the factory trained

GSA Contract No. [assigned at award] Page 24 of 194 certification number and expiration date for each specific manufacturer’s equipment for each technician responsible for performing programming of the fire alarm system.

C.1.2.7.2 Qualifications of Water-Based Fire Suppression System Technicians

Technicians performing contract work involving the inspection, testing, and preventive maintenance or repair of water-based fire suppression systems shall be certified in accordance with NFPA 72 10.5.1. The

Contractor shall submit to the CO or designee verification of manufacturer’s certification held for the specific building fire alarm control panel (FACP) to include expiration dates for each field technician and inspector responsible for performing water-based fire suppression system PM and repair services required under the terms of this Contract.

C.1.2.7.3 Qualifications of Technicians

Technicians shall be trained and possess a current training certificate for inspecting, testing, and maintaining these components from an equipment manufacturer or a certificate by an organization acceptable to the CO. For each field technician and inspector responsible for performing the inspection, testing, and maintenance of such systems/equipment under the terms of this Contract

(described below), the Contractor shall submit to the CO or designee the certification document and expiration date, issued by the equipment manufacturer or organization to demonstrate a minimum level of technical competency in their area of expertise. All current training certificates (include name, certification number and expiration date) for inspecting, testing, and maintaining a fire alarm system or emergency communication system for a specific brand or model from a manufacturer or any current registrations, licensures or certifications (include name, certification number and expiration date) through state or local authority where the contract work is being performed.

➢ Dry Chemical Extinguishing System

➢ Wet Chemical Extinguishing System

➢ Clean Agent Fire Extinguishing System

➢ Halogenated Extinguishing System

➢ Carbon Dioxide Extinguishing System

➢ Ventilation System Fire Extinguishing System

➢ Smoke Control

➢ Fire Damper, Smoke Damper, and Combination Fire/Smoke Damper

➢ Fire-rated Door Assemblies

➢ Smoke Door Assemblies

➢ Portable Fire Extinguisher

➢ Emergency and Standby Power

C.1.2.7.4 Qualifications for Electrical Technician

Technicians performing Sub-Contract work involving inspections, testing, and maintenance for the electrical switchgear shall meet the qualifications by the American National Standards

Institute/International Electrical Testing Association ETT-2015, Standard for Certification of Electrical

Testing Technicians or qualifications by the National Institute for Certification in Engineering

Technologies (NICET) and hold at least a Level 3 certification.

The Contractor shall provide documentation to the CO or designee on qualifications identified in this standard. Certification can be obtained through; the ANSI/NETA Certification program

(http://www.netaworld.org/press-release/251) or Electrical Testing Technician Certification Institute

(http://www.ettci.org/). Guidance can be found at the web site in document titled “Web Links” at:

http://www.ettci.org/

GSA Contract No. [assigned at award] Page 25 of 194

Alternate certifications presenting evidence of equal or greater skills and qualification may be substituted; however, the burden to evidence the quality of such certification falls fully upon the vendor.

C.1.2.7.5 Qualifications of BAS / EMS Technicians

All personnel involved in the operation, adjustment and maintenance of all BAS and Energy Management

Systems (EMS) systems must be trained and qualified. The Contractor must provide to the CO or their designee documentation of the level of experience, including any certificates of training, for all employees who will be involved in this function. Technicians modifying BAS and EMS systems must be factory trained and currently certified for the operating system, including software version, of the particular BAS and EMS systems and must provide documentation of this certification to the CO or designee.

The Contractor shall be proficient in applicable controls systems (e.g.Schneider). The Contractor shall be aware of building systems running on GSA IP Enterprise Network and capable of initiating troubleshooting if network communications is suspect. This means being familiar with the procedure for logging GSA IT

Help Desk tickets and following up to ensure tickets are being worked by the assigned party. Some familiarization with the use of Integrated Control systems, GSA IP Addresses, function of network routers, function of network switches, networks communications, and BAS software will be necessary.

C.1.2.7.6 Qualifications of a Production Control Clerk

Persons performing this role must have 2 years’ experience performing the activities similar to those described in paragraph C.1.9 and be proficient in MS Office. Position duties include receipt, recording, and distributing work orders utilizing IBM Maximo 7.6, or most current version, to service groups or crews upon customer requests. Customers include building tenants, visitors, government officials, or property management. The Service Order Dispatcher / Production Control Clerk records information, such as name, address, article to be repaired or service to be rendered, prepares work orders and distributes them to service crew or group.